First American Home Warranty: Read 4,378 User Reviews From Real Homeowners

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JoAnn San Juan Capistrano, CA

Not good with emergency services especially on a weekend.

5 years ago

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Renate DiMarco

I had an issue with my central air in the beginning of June and still not resolved

5 years ago

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Nestor Vitta Spring, TX

Subcontractors are slow in providing service

5 years ago

Reply from First American Home Warranty

Hi Nestor. We are currently experiencing a higher volume in claims placed. We sincerely apologize for any delays or inconvenience. Please be advised, we and the contractors are doing our best to accommodate our customers at this time. We thank you for your patience and continued support.

Jun. 23rd, 2020

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Larry Hall Pasadena, TX

The agent disconnected my wife for trying to get a clarification from them

5 years ago

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Alvin Scifres

Not customer friendly not completely honest

5 years ago

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Matt Binder Lima, OH

They raised my rate for renewal by 30%. I was going to renew but now I’m not.

6 years ago

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EDward Hebert

Every warranty item we identified were denied for different reasons. Warranty is worthless

6 years ago

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Steve

Good intentions, but disorganized and flow to respond

6 years ago

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Shirley Anderson

They are good full fill your request right away and get responsible party out to fix the problem

6 years ago

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Carolyn Taylor

Had very little need for use fortunately.

6 years ago

Reply from First American Home Warranty

Hi Carolyn, we look forward to servicing you in the future.

Feb. 27th, 2020

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Verified Customer

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Minerva Alaniz Lubbock, TX

because First American did not cover the last repair.

6 years ago

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Nichols

Very long wait to get someone out to do repairs. Poor communication

6 years ago

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Carla Nicholson/Brading

called for service on our AC unit no every called me to schedule an appointment was never fixed

6 years ago

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Anthony Cedar Hill, TX

Only problem is that some of the repairs have not been completed.

6 years ago

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Robert

It takes forever to get claims resolved!

6 years ago

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Anthony

Take them to long to get parts for there customers

6 years ago

Reply from First American Home Warranty

Hi Anthony. We can understand your frustration, however, we are not a supplier so we rely on them to provide us with parts when needed. We apologize for any inconvenience.

Jun. 4th, 2019

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Susan

Haven’t needed them much but I know they will be there when I need them.

1 year ago Edited July 18, 2024

Reply from First American Home Warranty

Susan, Thank you for taking a moment to share your experience with us so far!

Jul. 18th, 2024

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Peggy Redding, CA

I like that the monthly premium is affordable, even for the senior citizen on social security.

2 years ago

Reply from First American Home Warranty

Peggy, Thank you for taking the time to share your review with us!

Nov. 29th, 2023

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Sandra

I like the service . When I need a repair they handle it right away.

2 years ago

Reply from First American Home Warranty

Sandra, Thank you for your review! It is great to know that your claim was handled promptly. We look forward to being there for you, should you ever need us again.

Aug. 25th, 2023

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Torri Jackson, TN

Amazing customer service and fast turnaround to resolve issues.

2 years ago

Reply from First American Home Warranty

Torri, We appreciate you taking the time to share your five star review with us!

Aug. 25th, 2023

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Verified Customer

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Kim Craig Mount Joy, PA

Great company for the money. I recommend having a home warranty and First Home was a good choice.

3 years ago

Reply from First American Home Warranty

Hi Kim. We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five star service!

Apr. 26th, 2023

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Yvonne Atlanta, GA

Always very responsive and courteous in all interactions with me!

3 years ago

Reply from First American Home Warranty

Yvonne, Thanks so much for taking the time to share your experience with us!

Apr. 12th, 2023

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countryguy1951 Sherman, TX

Great warranty, No hassle on getting claim taken care of. Thanks

3 years ago

Reply from First American Home Warranty

Thank you for sharing your review! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Mar. 8th, 2023

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douglas garland Dundalk, MD

Service depends on what Vendors are chosen some are great and some are not good at all.

3 years ago

Reply from First American Home Warranty

Douglas, Thank you for your review! Should you ever experience an issue with your claim, please do not hesitate to reach out to us for assistance. We will continue to be here for you should you need us in the future.

Feb. 1st, 2023

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RICHELLE Highland, CA

They have always been able to take care of whatever problem I had.

3 years ago

Reply from First American Home Warranty

Richelle, Thank you for taking a moment to share your review with us!

Jan. 4th, 2023

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Max Dzitsiuk Oakland, CA

I requested a washer repair over a month ago. The contractor reschedule the visit twice and then cancelled. This happened with two contractors. Still waiting.

3 years ago

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Daniel Whitt Atlanta, GA

Customer service give off a "you're a sucker" vibe when asking about items in question. Submitting request to completion takes way to long. It has been pending for weeks.

4 years ago

Reply from First American Home Warranty

Hello Daniel. We have reached out to you for additional information.

Aug. 10th, 2021

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Deonte Dawson Raleigh, NC

Its been 2 days since I have requested service on my washer and I haven't received any response at all from First American Home Warranty.

5 years ago Edited September 14, 2021

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Filomeno Espinoza

Good customer service. Makes you feel secure if something happens in my home.

5 years ago Edited December 24, 2025

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Mom of 3 Signal Mountain, TN

Worst experience with a company that I have ever had!! Do not give these people your money!! 13 days without air and they will not help in any way... completely absurd

5 years ago

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Robyne E Crews Hill Hagerstown, MD

This company has a very poor response time . Twice I called them and requested service. Both times I had to cancel the claims because the vendors never responded to me.

5 years ago

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Jeff

Quick and efficient . Service is scheduled right away with quality companies.

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Jongphil Kim

The technician arrived on time, my broken part was fixed timely.

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Gladys

They been great so far, on time and give exact date and time.

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Grant Douglas

Speed of taking care of claims and the worry that it takes off my shoulders.

5 years ago

Reply from First American Home Warranty

We are glad your claims were resolved quickly Grant. We look forward to servicing you again in the future.

Jul. 10th, 2020

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LeRoy E. Ownbey

They do a great job.Always send top rate companies to ur home.

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Adam San Carlos, CA

This company is horrible. They don't respond and they send you in endless loops while they delay either getting repairs done or delay in reimbursing you.

6 years ago

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Cathy Martin Kansas City, MO

I’ve been paying this company nearly $800 yearly for covered items and I filed a claim for repair of my air conditioning unit on 5-28-19 that has still not been repaired.

6 years ago

Reply from First American Home Warranty

Hello Cathy. We apologize for any inconvenience you may have experienced. We are aware that you have an appointment for today to replace your air conditioning system. Thank you.

Jul. 2nd, 2019

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Paige Austell, GA

I wish I could rate them in the negative horrible company horrible customer service are ready and willing to make you wait if no resolve. I will never use them again.

6 years ago

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ajgarza1201 Beeville, TX

Pretty good experience with this company they are fast to get claims started and completed.

6 years ago

Reply from First American Home Warranty

Thank you for your feedback Ajgarza.

May. 31st, 2019

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Marie Henderson, NV

Quick to respond and fix the problem. Neat-clean-professional!

6 years ago

Reply from First American Home Warranty

Hi Marie. Thank you for your review.

May. 31st, 2019

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Warren Sawicki Madison, MS

Contractor was on time, respectful and corrected the problem

7 years ago

Reply from First American Home Warranty

Hi Warren, thank you for your review.

May. 23rd, 2019

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Colin

Quick response, efficient, prompt service. Couldn't have been better.

7 years ago

Reply from First American Home Warranty

Thank you Colin we appreciate your review and look forward to servicing you again in the future.

May. 10th, 2019

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Steve Newman Murrieta, CA

Ease of making appointments - followup- good- now if we can get out dryer repaired or replaced.

7 years ago

Reply from First American Home Warranty

Hi Steve. Thank you for your review. We appreciate it.

Apr. 19th, 2019

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Missi Fresno, CA

They have been great so far. Very friendly, great follow up.

7 years ago

Reply from First American Home Warranty

Hi Missi. Thank you for your review. We appreciate it.

Mar. 8th, 2019

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Belinda Sunnyvale, CA

Our water heater is leaking this morning and called right away to get an contracter to diagnose. they promised will be in touch within 3 hours but no one called me at all.

7 years ago

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Jennifer Peterson Lenoir, NC

Never had any vendors in my area, had to find my own vendors, pay out of pocket, and wait for reimbursement. As a result, there was no service involved, and it made getting anything done take 3X as long

2 years ago

Reply from First American Home Warranty

Thank you for sharing this feedback with us. We were unable to locate your claim with only the name provided, and would like to look into this further. Please provide the claim, work order or contract number.

Jun. 21st, 2023

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Dennis Date Glen Burnie, MD

Most contractor companies respond and come out quickly. However, the company has denied repairs which I feel are wrong.

3 years ago

Reply from First American Home Warranty

Dennis, Thank you for sharing your comments with us. We are sorry to hear that you had repairs denied. We were unable to locate your claim with only the name provided to look into this further. We requested additional information from you privately, but did not hear back. We hope the next time you may need us, you will give us another chance to meet your needs.

Jan. 10th, 2023

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J Allen Pensacola, FL

All parts of the process were explained, making our choice easy. Very good customer service.

3 years ago

Reply from First American Home Warranty

J Allen, Thank you for sharing your review. It is fantastic to hear that your issue was resolved. We look forward to providing you great service in the future!

Nov. 2nd, 2022

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Ashley Thompson Sherwood, AR

They have always taken care of our issues. Sometimes not right away, but it always gets handled.

3 years ago

Reply from First American Home Warranty

Ashley, Thank you for taking time to share your review with us!

Jul. 13th, 2022

First American Home Warranty Reviews