First American Home Warranty: Read 4,262 User Reviews From Real Homeowners

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Hooks New Braunfels, TX

Did not repair my refrigerator, I bought the refrigerator from the previous owner, when I had a problem the repair company could not get to me fast enough so I bought a new refrigerator and moved the broken one out of the kitchen, I have never heard back from first American. The broken refrigerator was the one that I bought with the house not a secondary refrigerator first American should repair it but they did not.

3 years ago

Reply from First American Home Warranty

Thank you for your review. We are sorry to hear that you were experiencing these issues. We were unable to locate your claim with only the name provided. We requested additional information from you privately, but did not hear back. We hope the next time you may need us, you will give us another chance to meet your needs.

Jul. 8th, 2022

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Verified Customer

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Julie Walker Tacoma, WA

Fast and efficient customer service. I never have to wait for my service call to happen and the people who have come to my home have all been very professional.

3 years ago

Reply from First American Home Warranty

Julie, Thank you for letting us know about your experience!

Apr. 28th, 2022

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Ron Lee Cantonment, FL

In my opinion, if a service person tells the home warranty people that the electrical problem is the fixture is bad, then that should be covered by the warranty, because it's part of the electrical system. The light bulb is not, that I understand, but the other I don't.

3 years ago

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Verified Customer

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Naomi Nankin Scottsdale, AZ

When I called for a plumbing issue in 2 sinks, they sent someone out. Plumber said they don't cover this problem. I need to replace the faucets in 2 sinks...and some additional work. Since they don't want to (or won't) fix this I have to call an outside plumber.

3 years ago

Reply from First American Home Warranty

Naomi, Thank you for your review. We were unable to locate your claim with only the name provided. We requested additional information from you privately, but did not hear back. We hope the next time you may need us, you will give us another chance to meet your needs.

Jul. 8th, 2022

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Ana Rstrada La Porte, TX

I am thinking about canceling First American because you don't cover toilet problems. Ci had to replace the wax rings and the flange because it was rusted because of age and it cost me $300.00. I thought the warranty was to help replace things that wear out.

3 years ago

Reply from First American Home Warranty

Ana, Thank you for your review. While our plans may not cover everything you need, we do offer additional coverage which allows you to tailor a plan more to your needs. On renewal, our team can review your coverage to ensure you have what meets your needs.

Jan. 6th, 2022

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Donna Gorchesky Kyle, TX

This is my first encounter with them. Hopefully my work order for a new hot water heater will be approved quickly so the work can be completed by Thursday and I will be thrilled!

3 years ago

Reply from First American Home Warranty

Donna, Thank you for taking the time to share your review!

Dec. 29th, 2021

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Verified Customer

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JoAnn Bloch Wentzville, MO

Great customer service, BBB rating, past reviews read, and the fact that I can have someone at First American to speak to in case of future questions or concerns.

4 years ago

Reply from First American Home Warranty

JoAnn, It is always great to hear when our customers have a fantastic experience with us!

Dec. 21st, 2021

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Phillip McCants Hercules, CA

It's been almost flawless, however I still have an appliance problem that has lingered for far too long and I have no idea when the matter will be addressed in spite of the fact that I paid my service fee a month ago.

4 years ago

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Verified Customer

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Michael Hazard Dunnsville, VA

The time it takes to get the necessary service. Their refusal to take the word of their contractors as to the work required to correct a problem. The inability of some of their contractors to accomplish installation of a product requiring the homeowner to hire another contractor to finish the installation at the homeowners expense.

4 years ago

Reply from First American Home Warranty

Hello Michael. Thank you for your review. We have requested additional information from you.

Jun. 16th, 2021

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Verified Customer

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Terry white San Marcos, CA

Slow to respond, takes a long time to answer calls, when you get disconnected they do not call you back. The service company and home warranty are not on the same page. At this moment 3 stars are being generous. But they are very fast and good at taking the monthly payment from the bank!

4 years ago

Reply from First American Home Warranty

Hello Terry. We appreciate your feedback. We have sent you a message requesting for additional information. Thank you.

Jun. 8th, 2021

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Verified Customer

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Patrick Perl San Luis Obispo, CA

Our in-wall plumbing leak was resolved, but then drywall needs to be replaced. FAHW could not source a local contractor, and therefore told me to find my own for reimbursement. I can't find a local contractor, probably for the same reason that FAHW couldn't find a contractor, and now I am getting emails from FAHW saying that if I don't find a contractor soon then FAHW is going to close my claim. Unnecessary pressure on me to try to do something that FAHW couldn't do itself.

4 years ago

Reply from First American Home Warranty

Hello Patrick,

First American apologizes for any inconvenience you may have experienced during the handling of your claims and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate you have been pre-authorized up to $275.00 to hire your own independent contractor to patch up the drywall access created by the plumber. Once you have located your own contractor, please provide with their estimate/invoice for review.

Please be advised, First American considers your claim pending.
Thank you

Jun. 10th, 2021

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Verified Customer

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Constance Corpus Christi, TX

Customer service is always emphatic and the technicians sent seem to know what they are doing. I don't always like the extra charges but I've had no recurring problems.

4 years ago

Reply from First American Home Warranty

Thank you for your feedback Constance,

Jun. 4th, 2021

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Verified Customer

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Debbie Brilling Atlanta, GA

Top notch service. Quick to respond when filing a claim and following up to make sure the work is done. They always send out professional workers to fix the problem.

4 years ago

Reply from First American Home Warranty

Thank you Debbie for your kind words and for choosing First American as your home warranty provider.

May. 25th, 2021

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Verified Customer

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Perry Hall Amarillo, TX

Great Company, met all my expectations and took care of my claim need immediately without any hassle. This is an excellent company to do business with.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 7th, 2021

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Verified Customer

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Tripp Watsonville, CA

They respond quickly to my needs. They send my the name and phone number of the company that will help me. They follow up to be sure the problem has been fixed.

4 years ago

Reply from First American Home Warranty

Hello,

Thank you for your feedback. Have a great day.

Mar. 18th, 2021

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Verified Customer

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Sharon Wagener Paso Robles, CA

Services are often not local. Refrigerator coverage ought to include ice crushers/beverage dispenser and respective equipment. Also, there should be an option for fireplace coverage.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 4th, 2021

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Verified Customer

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Kevin Urland Emmaus, PA

Good response They are very good with getting your problem solved a little slow on your approval sometime but all in a good way I would recommend them to all home owners and buyers

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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Verified Customer

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Maulet Atlanta, GA

Good service with the company that they use,and also the customer service people and the product that they replace in my home. It‚Äôs a good plan to have in emergency, they always get the job done.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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Verified Customer

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Teresa Bonzon Manteca, CA

They are respond very quickly when you call . I've never had any issues with them I'm very satisfied I would recommend First American to my friends ..

4 years ago

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Verified Customer

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Sandy Fortin Los Gatos, CA

It's gives me peace of mind knowing that I have coverage for handling various home repairs as they arise, so I don't need to seek out specialists on my own.

4 years ago

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Verified Customer

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Linda Pahrump, NV

There always there to help when I call they find me some to help right away they save time n moneythe co. They find are good about getting a hold of you as soon as possible

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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anthony q major

Outstanding service, every time I have had a problem, it's taken care of in a timely manner, I highly recommend them, especially if you are a home owner!!!

4 years ago Edited January 10, 2024

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Jane Anne Hayber Greensboro, NC

You have sent idiots that didn't know what they were doing & I'm left stranded even longer; you have not paid them when I have paid you - and they demand their money....like I have double payment money lying around. VERY IRRITATING. Getting an appt time when I'm at home and not at work VERY DIFFICULT.

4 years ago

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Verified Customer

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Patricia A Richards Chico, CA

Quick response to service needs, usually within 24 to 48hrs I receive a call from repair company scheduling a service call. Repairs done in timely manner.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Deborah Harris Helotes, TX

The company they have a contract with for ac and heating, Air Force 1 is horrible! The techs display 0 knowledge, sympathy, or empathy. I had to go to an outside company for repairs. They removed a damaged part, ordered a new part then took 4 unsuccessful visits and I still had to get an outside company to repair my system. Air Force one had the gall to try to sell a product I did not need prior to the repair! Other contractors under them 5 stars then they leave first america. I wonder why..

4 years ago

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Verified Customer

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Robert Neumuller

They are very good at responding to my request, however, when a unit must be replaced, their replacement is usually inferior to the unit being replaced and so they get away with paying out a fraction of the actual equivalent replacement cost.

4 years ago

Reply from First American Home Warranty

Hello Robert. Thank you for your review. We determine the replacement based on similar features, efficiency and capacity to your current unit and cash payments are based upon our negotiated rates with our suppliers which may be less than retail. You may refer to your contract under Limits of Liability for additional information.

Dec. 22nd, 2020

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Verified Customer

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Melissa Goyer

Personable. Friendly, quick responses. Anytime i have had to use them, they were quick to get someone to respond. I have tried others and no one beats AHW

5 years ago

Reply from First American Home Warranty

Thank you for your review Melissa!

Dec. 18th, 2020

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BOBBY BUTLER

I had to wait four weeks to have my ice maker repaired, then it didn't work so I had wait two more weeks for a 2nd repair which also did not repair the icemaker. After that they offered me a replacement refrigerator that was no where close to the refrigerator I have. It laqked many of the features on m,y refrg. I took the buy out instead.

5 years ago

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Verified Customer

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Pat

Only one claim but had help right away with a great technician who explained how to get more efficient results by adding a phone app and new equipment available anywhere.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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Verified Customer

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Louis Szuch

Excellent service for over 15 years. I had had plumbing issues, electrical issues , and appliance issues. All have been taken care of quickly and professionally

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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Verified Customer

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Sue Corradetti

I've had good experience with them. I was especially pleased when they replaced my microwave oven, making sure it was a convection oven as well as a microwave oven.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 23rd, 2020

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Verified Customer

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Karl Waters

Always great service very reliable,always helpful. The price of the contract is very reasonable I feel comfortable with first American home they don't leave you hanging

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 23rd, 2020

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Verified Customer

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Kelley Morfoot

I have had 2 service requests made years apart and both times they claimed to not have gotten the request even though the deductible was paid initially. It had to be resubmitted which added days onto the request. Both times the service appointments were made for a random day and time so I had to take time off of work. If they would have consulted about the appointment time I would have scheduled it for my day off which is during the week.

5 years ago

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Verified Customer

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Andrew

My current repair call is already five months without receiving the new microwave from GE and to have them install it. Although First American is trying hard, and the manufacturer is causing the delay, I feel First American should be more aggressive in resolving this replacement microwave service call in a short period of time.

5 years ago

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Michelle

I received a very fast response to my claim. My central air died during one of the hottest summers on record and a new unit was installed in no time at all.

5 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Verified Customer

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Lamar Williams

I live in a more rural area. It is not easy to get repair vendors out to my area to do the necessary repair. First American Home Warranty has improved greatly in this area and the quality of the vendors to choose from.

5 years ago Edited January 10, 2024

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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Richard Whitetail

Wanted to get my microwave looked at and was convinced that there was no reason until it completely broke down although it’s making bad noises since we pretty much moved in last year.

5 years ago Edited January 10, 2024

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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Ashley Bao

I love the security of having the plan my only issue is, some issues there is a long lead time and repairs require approval and it is not fun to go with out a refrigerator for almost two weeks.

5 years ago Edited January 10, 2024

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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Verified Customer

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Sandy Cicc Yreka, CA

Fast and easy response to my claim. Although I did not need to complete my claim my initial request for service was met with informative and quick response.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Connie Knoxville, TN

Some of the contractors did a good job however some of them did not and I had to call back to get work done correctly. One company had to come out 3 times to do a repair on my dryer.not only did they scratch up my floor, after they left the next day the same problem came back..

5 years ago

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Verified Customer

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Regina Kelly Memphis, TN

They are prompt and professional. My Agent was very ptofessional, friendly, and I felt that I could trust him.He answered all my questions, and he kept his word

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 26th, 2020

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Verified Customer

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Elaine Abilene, TX

Great service over all. Customer service is easy to work with and if I ever have any questions about my contract they are quick to answer. Thank you.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

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Verified Customer

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Doyle Granada Hills, CA

Trustworthy, great customer service, most of their contracted service companies are excellent, and I saved thousands of dollars on repairs this year alone.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.

Aug. 6th, 2020

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Stephen Boviall Kennesaw, GA

We had them check out two appliances. They do everything they can to put a band aid on it so they don't have to replace it. In the end we bypassed them and made the purchase on our own. Our AC unit was going out. We had it looked at professionally ourselves and was told it needed replaced. The warranty had someone look at it and they said it needed replaced. The warranty had another person, a one man company, and said it needed cleaned. That's what they went with. Rather than pay $350 for a cleaning, another service fee for them to come look at it, and then another $500 for the warranty, we just purchased a new furnace ourselves. It wasn't worth the hassle to keep putting a band aid on it.

5 years ago

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Verified Customer

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Melanie Capps Prescott Valley, AZ

When I first bought the house I had two minor fixes. My next renewal the premium was raised. I haven't had an issue since. I have not had premium decrease in 3 years. I really don't think that is fair with a used home purchase to have this held against me.

5 years ago

Reply from First American Home Warranty

Hi Melanie. We are not holding anything against you. We are only here to help. The prices for contract coverage change throughout the years as we go through transitions. However, we certainly do our best to keep costs as low as possible.

Jun. 23rd, 2020

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Joseph Lieberman Philadelphia, PA

Taking to long to get a simple job done. They made a mistake on the diagnosis and it has been down hill from there. It has taken me 2 weeks to get this straight and I have talked to 5 people from there and still nothing is done.

5 years ago

Reply from First American Home Warranty

Hello Joseph,
Thank you for your honest feedback. We would like to apologize for any inconvenience you may have experienced with the handling of your claim, and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process.
Thank you.

Jun. 25th, 2020

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Verified Customer

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Joe Rowe

I have paid insurance premiums to American Home Warranty, totaling well over $4,000 but have never had to file a claim. Until something happens, I will have no basis to rate them on. They’re good at collecting payments, if I file a claim, we’ll see how good they are then.

5 years ago Edited September 14, 2021

Reply from First American Home Warranty

Hi Joe. We are here when you need us and will definitely put our best foot forward to provide you with fast and efficient service when that time comes. Meanwhile, thank you for choosing First American!

Jun. 18th, 2020

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Verified Customer

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Silvia

I been very happy with the service you have provided, however the last time service was needed for my rental property there was a confusion with the warranty and the service was not able to complete the work. This was a mistake on your end. So I wasn’t very happy.

5 years ago Edited September 14, 2021

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Verified Customer

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Teria Uzzle Norfolk, VA

Excellent warranty that was a great price. The customer service was wonderful and extremely helpful. The warranty started right away and the copay is not that much.

5 years ago

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Verified Customer

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WILLIAM SMITH Pensacola, FL

ITS THE SUMMER TIME, ITS HOT AND MY A/C IS OUT,I HAD TO WAIT A WEEK FOR A TECH TO SHOW, THEY SAID THEY DID BUT NO ONE CAME TO THE DOOR,NOW I HAVE TO WAIT ANOTHER WEEK,I WORK SIX DAYS A WEEK AND IT COST ME MONEY TO TAKE A DAY OFF,I HAVE A PHYSICALLY HANDICAPPED ADULT LIVING IN MY HOME AND ITS UNBEARABLE, HELL ITS A BITCH WHEN I CANT EVEN SPEAK TO A REPRESENTATIVE. I AM VERY DISPLEASED AND FEEL THAT IF YOU OR YOUR LOVED ONE WAS IN THIS POSITION YOU WOULD BE TOO..

5 years ago

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