First American Home Warranty: Read 4,391 User Reviews From Real Homeowners

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Verified Customer

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Gerald

Excellent timely service. I would highly recommend First American!

5 months ago

Reply from First American Home Warranty

Gerald, We appreciate you taking the time to share your review. It is great to know that you recommend us! We will continue to be here for you should you need us in the future.

Feb. 6th, 2026

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Verified Customer

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Retha

They are prompt with getting your request out to a contractor

5 months ago

Reply from First American Home Warranty

Retha, We sincerely appreciate your five-star rating and your continued trust in our services!

Feb. 6th, 2026

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Verified Customer

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Yvonne

Immediate response. Professional service from qualified plumber

5 months ago

Reply from First American Home Warranty

Yvonne, Thanks for letting us be part of keeping your home worry-free!

Jan. 30th, 2026

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Verified Customer

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Laura

Easy and fast contact FAHW. Good service from the contractor.

5 months ago

Reply from First American Home Warranty

Laura, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five-star service!

Jan. 28th, 2026

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Verified Customer

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Frank

The service I get from them has been better then those I have used in the past

5 months ago

Reply from First American Home Warranty

Frank, We appreciate you taking the time to share your review with us. It is great to know that you had a five-star experience!

Jan. 22nd, 2026

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Verified Customer

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Rosalie

Responsive to my needs Usually send qualified repair technician

5 months ago

Reply from First American Home Warranty

Rosalie, We appreciate you taking the time to share your five-star review with us!

Jan. 22nd, 2026

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Verified Customer

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Ronald

I have used them for years. Have always been open to reaching a mutual agreement on most outstanding issues.

6 months ago

Reply from First American Home Warranty

Ronald, Thank you for putting your trust in us!

Jan. 15th, 2026

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Verified Customer

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Bill

Allows me to keep our home in great shape and not worry about things not working

6 months ago

Reply from First American Home Warranty

Bill, We sincerely appreciate your five-star rating and your continued trust in our services!

Jan. 15th, 2026

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Verified Customer

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Alicia

It is a big company and likes to make its clients happy and relax when they have to submit a claim.

7 months ago

Reply from First American Home Warranty

Alicia, Your satisfaction means a lot to us, and we’re so glad we could deliver the support you needed when it mattered most!

Dec. 12th, 2025

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Verified Customer

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Daniel

They took good care of me when I had an issue. Excellent customer service. Good communication..

7 months ago

Reply from First American Home Warranty

Daniel, We sincerely appreciate your five-star rating and your continued trust in our services!

Dec. 9th, 2025

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Verified Customer

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Anthony

Reasonable.. but you guys don’t listen to the customer. I tried to explain to the agent on the about my AC.. long story. You guys need to get it together and their language was not understood or understandable. 0 ⭐️

8 months ago

Reply from First American Home Warranty

Anthony, Here at First American Home Warranty, we strive for excellence and are disappointed to hear that you received anything less. We hope the next time you may need us, you will give us another chance to meet your needs.

Nov. 9th, 2025

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Verified Customer

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Janet

Comfort of knowing should I have a problem with a covered item FAHW is behind me.

8 months ago

Reply from First American Home Warranty

Janet, We're glad we could give you peace of mind—thank you for choosing us!

Nov. 9th, 2025

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Verified Customer

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Linda

Most of the time they do pretty good but lately you’re having to fight with them to get somebody out here

8 months ago

Reply from First American Home Warranty

Linda, Thank you for taking the time to share your recent experience with us. We certainly do our best to ensure overall satisfaction for our customer and will share your comments with our team as we are always looking to improve. look forward to being there for you, should you ever need us again.

Nov. 9th, 2025

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J9softball

I was a paying customer with First American for years. They always took care of my claim timely and I was never denied a claim including the full replacement of my AC unit, Thermostat, and Heat Pump when it went out and I was 9 months pregnant. I was really happy with the claim approval ratio and the ability to have them send me a check for the replacement value of the device or unit should the builder grade replacement they offer not be something I wanted. The reps don’t speak the best English and really know nothing about home items, but I was able to usually get my issues typed up enough that the companies taking the issue could understand what I needed. The only reason I switched from them is because they were higher priced for the bells and whistles I wanted than other companies. I would certainly recommend.

4 years ago

Reply from First American Home Warranty

Thank you for taking the time to share your review with us. It is great to hear that we were able to be there for you when you needed it most. We look forward to being there for you, should you ever need us again!

Jul. 6th, 2022

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Verified Customer

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Robert

Every time I have ever called to request a service I have talked to someone who is very pleasant and helpful.

11 months ago

Reply from First American Home Warranty

Robert, Thank you for your feedback—it helps us continue to deliver reliable service to homeowners like you!

Aug. 13th, 2025

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Verified Customer

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Barbra

We feel it is the best warranty service that one can buy for their money. We have had other’s but first American stands alone.

3 months ago

Reply from First American Home Warranty

Barbra, We sincerely appreciate your five-star rating and your continued trust in our services!

Mar. 25th, 2026

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herb krantz

Worst warranty com[any out there. Left me without hot water for two weeks, then when my toilet had problems that they fixed, they charged me twice. They bought time, they fixed my toilet again with a part they could have purchased from Home Depot, and my water heater was leaking from what they fixed. They told me it had passed the thirty-day mark, and I would have to be charged again. That would have made a total of $300.00. I lasped their agreement and went with the choice. What difference, $75.00 service call and quick services. I used them to fix my water heater, which cost me only $400.00, not $1.800, and my ice maker. Great company.

8 months ago

Reply from First American Home Warranty

Herb, Thank you for sharing this feedback with us. We certainly do our best to ensure overall satisfaction for our customers and are disappointed that we did not meet expectations. We hope that you decide to give us another chance, so we can show you that we do care about you and any concerns that may arise.

Nov. 9th, 2025

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Bella H

I wanted to share my disappointment regarding a recent service request that was denied. I appreciate that the customer service representative I spoke with was very kind and tried to help. However, despite their efforts, the request to repair our stovetop igniter was denied based on the report, which labeled the issue as "normal wear and tear." It’s frustrating that something as basic and common as a failed igniter — the kind of problem I would expect to be covered — was dismissed without any meaningful investigation. The explanation we received for the denial was confusing and felt more like an attempt to justify not providing service, rather than actually addressing the issue. I seriously question the reliability of this insurance. If the policy doesn’t cover such a routine and straightforward repair, it’s hard to understand the real value of having the coverage at all. As a customer, I am disappointed and feel like I’ve been paying into a service that doesn’t deliver when it counts.

8 months ago

Reply from First American Home Warranty

Bella, We appreciate your feedback. It is unfortunate to see that you were not pleased with your claim experience and understand a denial can be frustrating. We did request additional information from you so we could further look into your claim but was not able to connect with you. Should you still need assistance, please feel free to reach out to us directly.

Nov. 10th, 2025

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Verified Customer

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Ida

First American is a homeowners best friend. They make it easy when things break down in my home as I can just call them and worry less.

1 year ago

Reply from First American Home Warranty

Ida, Thank you for taking a moment to share your review with us. It is wonderful to know that we have been able to be there for you when you needed it most. We're glad you chose us and look forward to being here when you need us again!

May. 13th, 2025

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Verified Customer

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Diane

When I have problems, I just book an appointment and they are taken care of. It is good to know that I have a company that is there when you need it.

1 year ago

Reply from First American Home Warranty

Diane, We appreciate you taking the time to share your five-star review with us!

Apr. 30th, 2025

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Verified Customer

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Danna

I have had no issues during my 3 years with First American Home Warranty. All claims have been addressed quickly and resolved in a timely matter.

1 year ago

Reply from First American Home Warranty

Danna, We appreciate you taking the time to share your five-star review with us!

Apr. 30th, 2025

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Verified Customer

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Thomas

FAHW did exactly what they said they would do. My refrigerator needed to be replaced due to a major repair issue they replaced it.

1 year ago

Reply from First American Home Warranty

Thomas, We appreciate you taking the time to share your review with us! It is wonderful to know that we have been able to be there for you when you needed it most. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Feb. 5th, 2025

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Verified Customer

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Michael

They have always serviced my claims promptly and are easy to work with. I have been with them for many years and don’t intend to change.

1 year ago

Reply from First American Home Warranty

Michael, Thank you for taking a moment to share your review with us. It is wonderful to know that we have been able to be there for you when you needed it most. We will continue to be here for you should you need us in the future!

Jan. 29th, 2025

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Verified Customer

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Aubrey

I like the communication from customer service, I did not like the time it took for decisions to be made and did not understand why it took so long to get parts.

1 year ago

Reply from First American Home Warranty

Aubrey, Thank you for taking the time to share your review with us. We do apologize that this took longer than anticipated. We have a process when evaluating and determining an outcome for our customers, and do our best to keep this process moving forward until resolved. We look forward to being there for you, should you ever need us again!

Sep. 11th, 2024

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Verified Customer

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Kenneth

There selection of contractors is not very compleat. We have been out of air conditioning for over a month because the contractor does not know how to repair the roof top unit.

1 year ago

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Verified Customer

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Sandy Porter

Had the easiest and best results with this home warranty. Used them numerous times on different appliances and am extremely satisfied

2 years ago

Reply from First American Home Warranty

Sandy, Thanks so much for sharing your great feedback with us regarding your recent service. We look forward to being there for you, should you ever need us again!

Jun. 28th, 2024

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Verified Customer

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Rosalind Gallien

I been with FAHW for almost 8 years, every time they've come through for me. I probably would have to pay lots of cash if I didn't have Warranty.

2 years ago

Reply from First American Home Warranty

Rosalind, Thank you for taking a moment to share your review with us! It is wonderful to know that we have been able to be there for you when you needed it most. We will continue to be here for you should you need us in the future.

Jun. 5th, 2024

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Verified Customer

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Gladys

my likes you usual do what is promised my dis like you can not talk to a person if you have a problem you talk to a machine

2 years ago

Reply from First American Home Warranty

Gladys, Thank you for sharing your feedback with us. It is great to know that we have been able to be there for you when you needed it most. Should you need to speak with us about a claim, please do not hesitate to reach out to us at, 800-992-3400. You can also visit us online at www.firstam.com/warranty. We look forward to being there for you, should you ever need us again!

May. 1st, 2024

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Verified Customer

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Tom Tittlemouse

All I asked for was that they would send a competent repair man to help me with my broken dryer. It's been 6 weeks and no dryer.

2 years ago Edited May 6, 2024

Reply from First American Home Warranty

Tom, Thank you for your feedback. We would like to investigate this further but was unable to locate your claim with only the name provided. We requested additional information from you privately but did not hear back. We hope the next time you may need us; you will give us another chance to meet your needs.

Jul. 10th, 2024

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Verified Customer

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Gilbert

I am a long time customer of First American Home Warranty 15 years and I hope to continue being a valued customer so far so good.

2 years ago

Reply from First American Home Warranty

Gilbert, Thank you for taking a moment to share your review with us. It is wonderful to know that we have been able to be there for you when you needed it most. We look forward to being there for you, should you ever need us again!

Apr. 18th, 2024

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Verified Customer

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Richard

I'm still waiting to get an answer about my dishwasher repair. The company that they sign to repair it I wouldn't use them EVER again, they are not a company that you can trust.

2 years ago

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Verified Customer

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Emanuel

Quick response in providing the right service repair men for the job, and excellent follow-up service and feedback.. Thanks

2 years ago

Reply from First American Home Warranty

Emanuel, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five-star service. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Mar. 20th, 2024

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Verified Customer

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Finus Hiatt Seattle, WA

DO NOT DO BUSINESS WITH THIS COMPANY!!!!I CALLED TO FILE A CLAIM GOT INTO A HEATED DISCUSSION TOLD THEM I WAS GOING TO TALK TO MY ATTORNEY. I GET A EMAIL SAYING I HAD CANCED MY COVERS WHICH I DIDN'T. I CALLED THEM THEY LIED TO ME SAYING I LEFT A VOICE MAIL REQUESTING TO CANCELING MY COVERAGE. I HAVE SINCE FILED A COMPLAINT WITH ARKANSAS STATE ATTORNEY GENERAL

2 years ago

Reply from First American Home Warranty

Hello Finus,

We would like to apologize for any inconveniences and delays you experienced during the handling of your contract concerns. Upon review, we contacted you to discuss these issues and determined you did not want to reinstate your home warranty contract coverage at this time.

Thank you.

Dec. 1st, 2023

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Verified Customer

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Lee Hart Surprise, AZ

I’ve only used the service once in the past. It provided services as expected. Fair price for a comprehensive quality service plan.

2 years ago

Reply from First American Home Warranty

Lee, Thank you for taking a moment to share your experience with us!

Oct. 26th, 2023

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Verified Customer

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Nancy Florence, KY

I am trying to resolve an issue and was promised a return call on Friday but no call back so I called today said they couldn't hear me so I suggested they call me back I am still waiting at 9:00pm and this was this morning before noon.

2 years ago

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Verified Customer

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Mario Lodi, CA

Little disappointment, my hot water went out and thought it would be more sense of urgency. It probably be about 48 hours by the time a plumber actually is out here. Hopefully it’s something he could fix ASAP. We shall see.

2 years ago

Reply from First American Home Warranty

Mario, We do apologize that this took longer than anticipated. We have a process when evaluating and determining an outcome for our customers, and do our best to keep this process moving forward until resolved. We look forward to being there for you, should you ever need us again.

Sep. 27th, 2023

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Verified Customer

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Tim Barmore

I have had issues with unkempt appointments by their contracted repair services. Customer service has gotten better. I wish they had a roofing service, like their competitor has. I all most switched.

2 years ago

Reply from First American Home Warranty

Tim, Thank you for taking a moment to share your feedback. We will share your comments with our team as we are always open to implementing changes. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Sep. 27th, 2023

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Verified Customer

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JANICE Robinson Allen, TX

So far, I have not been taken care from claims being handled properly and always notify upon arrivals and the names of the companies.

3 years ago

Reply from First American Home Warranty

Janice, Thank you for sharing your five star review with us!

Dec. 29th, 2022

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Verified Customer

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Gizell Oliphant Houston, TX

I've been with First American since 2001. When I bought another home in 2008 I carried that warranty with me. They provide service as promised

3 years ago

Reply from First American Home Warranty

Gizell, Thank you for taking the time to share your review! We are thrilled that you have continued to be apart of the First American Home Warranty family over the years. We will continue to be here for you should you need us in the future.

Dec. 19th, 2022

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Verified Customer

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Jim Horgan Green Valley, AZ

Our pool heater went out. They scheduled a person to come out to inspect the heater and within a week and a half in was installed.

3 years ago

Reply from First American Home Warranty

Jim, Thank you for putting your trust in us. We are pleased to hear your pool heater claim have been resolved!

Dec. 13th, 2022

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Verified Customer

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Steven Stoner Prescott Valley, AZ

I only joined FAHW a little more than a year ago. I have had no complaints with FAHW. The staf has always been friendly, kind, and courteous.

3 years ago

Reply from First American Home Warranty

Steven, Thank you for your review. We are so glad to have you apart of the First American Home Warranty family! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Nov. 30th, 2022

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Verified Customer

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Sara Hildebrand Mobile, AL

We've had positive experiences with our warranty except for the ice maker in our refrigerator, which the warranty wouldn't cover.

3 years ago

Reply from First American Home Warranty

Sara, Thank you for taking a moment to share your review with us!

Nov. 21st, 2022

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Verified Customer

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David D Brown Houston, TX

Had appliance problem. Contractor that they provided could not fix. Had my own Contractor to fix problem.. First American reimbursed me ..

3 years ago

Reply from First American Home Warranty

David, Thank you for sharing your review with us!

Nov. 16th, 2022

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Verified Customer

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Lily Dang San Francisco, CA

Hassle free claims with professional experience service people. Easy to use web portal. Transparent pricing and coverage.

3 years ago

Reply from First American Home Warranty

Lily, We appreciate you taking the time to share your five star review with us!

Nov. 9th, 2022

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Verified Customer

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Carl Hanes Atwater, CA

I've had to use the insurance a number of times they've responded promptly every time and the work was excellent and the workers were very kind.

3 years ago

Reply from First American Home Warranty

Carl, Thanks so much for sharing your great feedback with us! It is fantastic to hear that your issues have been resolved. We look forward to providing you great service in the future.

Nov. 9th, 2022

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Verified Customer

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Karen Ligon Santa Rosa, CA

This was a very pleasant experience considering our microwave needed repair. They were prompt, attentive, friendly and very helpful.

3 years ago

Reply from First American Home Warranty

Karen, Thank you for sharing your review with us! We are thrilled to know that your microwave was repaired promptly. We look forward to being there for you, should you ever need us again.

Nov. 1st, 2022

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Verified Customer

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S. Lee Manteca, CA

Excellent technical skills- knew the issues right away and fixed them promptly.. Very polite and pleasant person. Could not have gone any better!!!

3 years ago

Reply from First American Home Warranty

S. Lee, We are elated to hear that contractor was able to promptly resolve your issue for you! We appreciate your continued trust in us.

Nov. 1st, 2022

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Verified Customer

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Ronda Kirkbride Riverside, CA

I've always been treated with respect. I feel trust with this company. I needed a refund and it was returned to me a fair amount of time.

3 years ago

Reply from First American Home Warranty

Ronda, Thanks so much for sharing your great feedback regarding your experience with us!

Nov. 1st, 2022

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Verified Customer

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Judy L Ouzts Las Cruces, NM

I have made 4 service requests which have turned out well. The hardest part is getting through to customer service to initiate a service request.

3 years ago

Reply from First American Home Warranty

Judy, Thank you for taking a moment to share your review with us! Should we be experiencing a high call volume, please know you can also manage your claims online through the Homeowner Center. We look forward to being there for you, should you ever need us again.

Nov. 1st, 2022

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Verified Customer

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Michael J Paris Edinburg, TX

took 4 weeks to finally get the correct part no AC for 4+ weeks I had a planned trip during that time and because of incorrect parts and ac repair claiming to be booked I had to call several times and voice my displeasure and frustration.

3 years ago

Reply from First American Home Warranty

Michael, Thank you for letting us know about your experience. Unfortunately, we have been seeing manufacturer shortages and delays and apologize that this took longer than anticipated. We hope the next time you may need us, you will give us another chance to meet your needs.

Nov. 1st, 2022

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