First American Home Warranty: Read 4,147 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Teresa Garibay Manteca, CA

I've had for only a month now and so far great service, more coverage for less, and lower service fee! I haven't requested service yet.

2 years ago

Reply from First American Home Warranty

Teresa, Thank you for taking the time to share your experience with us, so far. We will continue to be here for you should you need us in the future!

Dec. 29th, 2021

check_circle

Verified Customer

star star star star_border star_border

Dylan Odessa, TX

The customer service is subpar and they basically make you do all the footwork on the warranty process other than finding someone for your warranty work. it is a affordable warranty and comes in handy most of the time.

2 years ago

Reply from First American Home Warranty

Dylan, Thank you for taking the time to share your comments with us.

Dec. 21st, 2021

check_circle

Verified Customer

star star star star star

Roger Dillon Bellevue, NE

Quick responding time, and always super friendly and will listen to questions and concerns about any and all questions you may have

2 years ago

Reply from First American Home Warranty

Roger, Thank you for sharing your feedback. We are thrilled to know that your concerns have been resolved! We will continue to be here for you should you need us in the future.

Dec. 21st, 2021

check_circle

Verified Customer

star star star star star_border

Bruce Margolis Phoenix, AZ

several times when they sent me a company to service my system, some companys gave terrible service. It was hard to reach them when I called them for example.

3 years ago

Reply from First American Home Warranty

Hi Bruce. We appreciate your feedback. Have a great day.

Jun. 8th, 2021

check_circle

Verified Customer

star star star star star

Peggy Colton Los Angeles, CA

Because they have a great service and they make sure you are completely satisfied and also they do your service in a timely orderly

3 years ago

Reply from First American Home Warranty

Hi Peggy. Thank you for your feedback.

Jun. 4th, 2021

check_circle

Verified Customer

star star star star star_border

Bob Williams, AZ

There service is pretty good. Contacting them can be confusing at times. The people that do the work are great. They don't cover some stuff I wish they did.

3 years ago

Reply from First American Home Warranty

Thanks Bob for your feedback.

Jun. 4th, 2021

check_circle

Verified Customer

star star star star star

Connie Johnson Columbia, SC

Because I use the Company for my self and I know the quality of their work. I know if I put a claim in they are not going to Cancel me.

3 years ago

Reply from First American Home Warranty

Thanks for your feedback Connie

Jun. 4th, 2021

check_circle

Verified Customer

star star star star star

Shonda Hansen Antioch, CA

The service has been helpful to have. Its comforting to have extra protection. I wish their plumbing service covered a bit more.

3 years ago

Reply from First American Home Warranty

Hi Shonda, thank you for your feedback.

May. 25th, 2021

check_circle

Verified Customer

star star star star star

Miriam Franklin Trussville, AL

They’ve been great so far. We haven’t had a lot of issues but they’ve handled the ones we’ve had in excellent fashion.

3 years ago

Reply from First American Home Warranty

Hi Miriam. Thank you for your feedback. Have a great day.

May. 18th, 2021

check_circle

Verified Customer

star star star star star

Russell Bryant, AR

Customer service was very professional and the contractor they were very professional, great experience from start to finish

3 years ago

Reply from First American Home Warranty

Hi Russell. We appreciate your feedback and are happy to hear that you were satisfied with the overall experience,

May. 18th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Phil Carpenter Hamburg, MI

First American sets you up on an annualized payment schedule on your credit card then makes it very difficult to cancel. This results in months of credit card Billings . I had to cancel my credit card to stop their payments. I emailed all the documents they requested which they said they never received and continued billing me. I would rank them as scammers and give them the lowest possible rating.

3 years ago

Reply from First American Home Warranty

Hi Phil. Thank you for your feedback. Our records do indicate that at this time your contract has been cancelled. However, at the time of the sell of your home we never received your written request to cancel your contract.

May. 4th, 2021

check_circle

Verified Customer

star star star star star

Elizabeth Redding, CA

First American Home Warranty is easy to use and quick to connect you with the right company to help you with whatever your issue is.

3 years ago Edited January 10, 2024

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

check_circle

Verified Customer

star star star star star

Ramiro Murillo San Diego, CA

Because every time I need them they’re always there really fast, I don’t have to wait days for them to take care of my problem

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

check_circle

Verified Customer

star star star star_border star_border

Kim Jarandson Medford, OR

The last Electrician you sent to me, left me with a non working bedroom light and no plug working in the bedroom, he did not find it was a hot wire, outside for a hot tub the old owners had.

3 years ago

check_circle

Verified Customer

star star star star star

Christopher Green Little Rock, AR

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 7th, 2021

check_circle

Verified Customer

star star star star star

Debi Foli Pauma Valley, CA

The service was the most professionally provided service I have had with FAHW. TY I am increasing in my opinion of this warranty.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 7th, 2021

check_circle

Verified Customer

star star star star star

Marcella Austria Grants Pass, OR

They sought to remedy our problem with a repair person who found the problem and resolved it, like they say the 3rd times the charm.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 7th, 2021

check_circle

Verified Customer

star star star star star

Elizabeth Garrett Chattanooga, TN

They are nice and very professional. They answered all my questions.and I did have to wait a long time to get help with the issue that I was having..

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

check_circle

Verified Customer

star star star star star

Mary Byram, MS

Has been very dependable but with the Refrigerator it took so much longer.He wanted to order the filter from a place he liked!

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

check_circle

Verified Customer

star star star star star

Jeff Willis, TX

Great service and fast!! Always on top of your request. If a company can’t make it out to you, they immediately contact someone who can.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

check_circle

Verified Customer

star star star star star

Karen Kiehne Campbell, CA

When I call I talk to a human being who can answer all my questions quickly. Easy to renew policy. Very responsive to repairs.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

check_circle

Verified Customer

star star star star star

Tom Allen Rosenberg, TX

I have used several different warranty companies and First America has been the most responsive to review and handle any problem.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 4th, 2021

check_circle

Verified Customer

star star star star star_border

DONALD SALAIS Victoria, TX

Because you don't let the buyer pick his/her company to work on your house. You pick someone 2 1/2 hours away and can't get service done for 2-3 days!!!!!

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star star

Alex Anastasiadis Sedona, AZ

overall service but also because of latest service from your representative, Jaime H. who was extremely helpful and professional.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

check_circle

Verified Customer

star star star star star

Bonnie J Searles Summerfield, NC

I've always been happy with the quick response to the problems I've had. The service people they are contracted with have been top notch.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

check_circle

Verified Customer

star star star star star

Mary Anne Madden Redding, CA

My refrigerator stopped working. They responded quickly and set up an appointment with the repair company. They also followed up on the service call.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

check_circle

Verified Customer

star star star star star

Bernice J Horwitz Saint Louis, MO

anytime i needed them they were there. PRICE AND VALUE WELL WORTH THE MONEY. ALSO PEACE OF MIND KNOWING COULD COUNT ON FAH.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

check_circle

Verified Customer

star star star star star

Iris Richmond, VA

Always come through when I need them. The use experienced and reliable contractors. Contractors are professional and quality materials.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

check_circle

Verified Customer

star star star star star

Paul Marble Falls, TX

3 service. I live in a rural area and have had issues this service. First American finds the providers for me at a reasonable cost.

3 years ago

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

check_circle

Verified Customer

star star star star star

Tanner Corder Abilene, TX

The service is extremely affordable. It gives me peace of mind knowing I will be taken care of. The service is also easy to use.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

check_circle

Verified Customer

star star star star star_border

Sandra Tiffany Fort Collins, CO

Good responses and repairs. Service people have been inconsistent. Some are great and others incompetent! Several small items fixed quickly. I would do this purchase again!

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

check_circle

Verified Customer

star star star star star

KERRY STILES SR Laguna Hills, CA

I have only had two warranty requests, at this time, and both were promptly responded too and the only charge was the required trip charge.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

check_circle

Verified Customer

star star star star star

John Knoxville, TN

So easy to deal with. Enter problem on line and they take care of it from there. In fact they contract with the very best

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

check_circle

Verified Customer

star star star star_border star_border

Elaine Saafir Los Angeles, CA

Recently requested service and services were not complete by contractor. Tech stated they informed American Warranty and did not get approval, but me, the client, was not given the info

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Matthew Moore Virginia Beach, VA

Slow to fix any claims. I have waited over 30 days for repairs on multiple claims. They will replace only one small component at a time no matter how many failures a single piece of equipment has. If your A/C or heater goes out expect your home to be in the 90s or 40s depending on the season. Calls are not answered. Messages are not returned. Find another home warranty company! Do not sign up for this service!

3 years ago

check_circle

Verified Customer

star star star star star_border

Abbot Klein Deland, FL

I have had several repairs in the past few years ,( my home just turned 21) and my experience has been good. easy to report, fast response expert repairs. en very good. Fast

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

check_circle

Verified Customer

star star star star star

Jeffrey Furmanek Vail, AZ

Excellent customer service. Customer service reps are extremely helpful and knowledgeable. Glad I chose First American.

3 years ago

Reply from First American Home Warranty

Hi Jeffrey. We are glad to be your home warranty provider! Thank you for your feedback!

Jan. 6th, 2021

check_circle

Verified Customer

star star star star star

LUCIA DOMVILLE San Diego, CA

GOOD SERVICE NOT SO EXPENSIVE AND NICE PEOPLE. ON TIME. FRIENDLY. VERY CLEAN AND ACCURATE. PERSONAL CONFIDENT WITH THEIR WORK

3 years ago

Reply from First American Home Warranty

Thank you Lucia for your kind words.

Jan. 6th, 2021

check_circle

Verified Customer

star star star star star_border

Glenn Silver Centreville, VA

First American has been relatively easy to work with and responsive. Sometimes their contractors fail to inspire confidence and ae unable to fix minor problems on the spot.

3 years ago

Reply from First American Home Warranty

Thank you for your review Glenn!

Jan. 6th, 2021

check_circle

Verified Customer

star star star star star

brenda byrd

I been with you guys for years have had no problem with them and i get my house problem taking care of with in 24 hours

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

check_circle

Verified Customer

star star star star star_border

SA Davis

The vendor they sent fixed my garage door within a few hours of their arrival, however they did not work on the weekend so I couldn't access my garage until the next week.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

check_circle

Verified Customer

star star star star star_border

Kaaron Sloan

The company is only as good as the service companies they use. Because when they could not repair my washer they replay it with a new one of equal value.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

check_circle

Verified Customer

star star star star_border star_border

Janet and Gordon Banwart

So far we haven't had any service, Our parts are in but no one answers the phone to set up an appointment. After we get our first service call we will be able to rate your company.

3 years ago

Reply from First American Home Warranty

Hello Janet and Gordon,
First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that United Services of Arizona has been authorized to replace the control board to your oven range. United Services of Arizona will contact you directly to schedule a mutually convenient appointment to repair the unit.

Please be advised, First American considers your claim pending.
Thank you

Dec. 22nd, 2020

check_circle

Verified Customer

star star star star star

Deborah Ragan

When I place a claim on line or by phone they give me everything I need concerning my contractor assign to my request and their phone information.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

check_circle

Verified Customer

star star star star star

Kathie

FAH explained the warranty very well, answered all questions. Process to sign up and pay was easy, and using this warranty has been a breeze.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

check_circle

Verified Customer

star star star star star

Blair Carter

The Home Warranty that came with the property I've kept and used for a variety of things through the years. Comes in handy and saves money for sure.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Brenda

My first occasion to use my new home warranty has been a huge disappointment.. my microwave stopped working in 11/15 andI immediately reported it and was told the claim would be filed... which it was and in 36 hours Sears sent an email that Sears service department would be ti my home on DECEMBER 29....6 WEEKS AWAY!!! to repair a microwave!! I called FAHW again yesterday to question the time stated and was told Sears would call within 4 hours... 2 days later, I'm still waiting!!!

3 years ago

check_circle

Verified Customer

star star star star star

Barbara

I have had them for my 2 homes for at least 5 years. Having such a service, I feel confident that I won't face sudden large costly repairs.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 18th, 2020

check_circle

Verified Customer

star star star star star

Ronald Anzai

Great costumer service when I called. This is ridiculous that it must be fourth characters. I will rate lower next time because of this.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 3rd, 2020

check_circle

Verified Customer

star star star star star

Frances Perez

Never had problems with this company. When I call for service the response is almost immediate. No hassles. Just pay the copay and ur good to go.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 3rd, 2020

First American Home Warranty Reviews