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First American Home Warranty Reviews

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8.7

Overall Score

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John

They always take care of everything. I have a plumbing leak and within a few days they fixed the leak. It's just great to take care of it very quickly.

6 years ago

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Reply from First American Home Warranty

Thank you John for your review.

May. 29th, 2019

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Martin Canyon Country, CA

The service that was provided was good. It was very prompt and efficient, but my wall paint was damaged a little when my dryer had to be replaced. They are a very trustworthy company.

6 years ago

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Reply from First American Home Warranty

Martin, We appreciate you taking the time to share your review with us!

Oct. 18th, 2021

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Larry

There have been a couple of times that I have gotten a delay when trying to reach the operator. They have sent out vendors to come help with repairs that weren't all the best.

6 years ago

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Reply from First American Home Warranty

Thank you Larry for your review.

May. 29th, 2019

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Jose Bakersfield, CA

Customer service always answers my calls and are very good about answering my questions. I had a leak with my garbage disposer, and they took care of it right away.

6 years ago

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Reply from First American Home Warranty

Hi Jose. We are glad to hear your plumbing repairs were taken care of. Thank you for choosing First American.

May. 29th, 2019

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Andrea

I’m very filed to claims and it has been easy.

2 months ago

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Reply from First American Home Warranty

Andrea, Protecting your home is our top priority—thanks for trusting us with it!

Feb. 11th, 2026

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Mari

I have no complaints, thank you for your support

2 months ago

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Reply from First American Home Warranty

Mari, We appreciate you taking the time to share your review!

Feb. 3rd, 2026

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Sharri

Realtor recommended Used previously aaaaaaaaaaaa

2 months ago

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Reply from First American Home Warranty

Sharri, Protecting your home is our top priority—thanks for trusting us with it!

Jan. 30th, 2026

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Osotomilayo

I like warranty homes the most because of their flexibility. They’ve got different plans based on your budget, and you can even choose your service fee. Plus, their 24/7 claims service is super convenient, and the online portal makes it easy to file and track requests.

11 months ago

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Reply from First American Home Warranty

Osotomilayo, Thanks so much for taking the time to share your experience with us!

May. 13th, 2025

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Kris

Very good service. Appliance now works perfectly. Thank you

3 months ago

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Reply from First American Home Warranty

Kris, We’re grateful for your kind review!

Jan. 20th, 2026

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Jackie

They try to help with contractors. They want their clients happy

3 months ago

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Reply from First American Home Warranty

Jackie, Thank you for taking a moment to share your experience with us!

Jan. 15th, 2026

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Jackie

claim was done to my satisfaction, very good.

3 months ago

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Reply from First American Home Warranty

Jackie, We appreciate you taking the time to share your review with us. It is great to know that you had a five-star experience!

Jan. 15th, 2026

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Michelle

great company easy processing fairly reasonable

3 months ago

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Reply from First American Home Warranty

Michelle, We sincerely appreciate your five-star rating and your continued trust in our services!

Jan. 9th, 2026

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Lacy

Great coverages, reasonably priced and quick repairs!

3 months ago

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Reply from First American Home Warranty

Lacy, Thank you for your five-star rating. We truly appreciate your support and are pleased to know you had a positive experience!

Jan. 5th, 2026

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Michael

There monthly price is fair and there service fee is fare as well

3 months ago

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Reply from First American Home Warranty

Michael, Thanks so much for taking the time to share your review with us!

Jan. 2nd, 2026

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Manny

Hi I had a company come out to check our a/c unit and said they found a few things going on with it . Then I called up our home warranty on it then they told me they would have to send out one of the companies under the warranty to check it out also and I didn't have a problem with that and the company on there hand said everything looked to be ok just maybe the freon may be a little low but now makes me wonder about other repair companies about their honesty and who to believe . So now I'm wondering is there really something going on with my a/c unit or not just don't want to be left without it if it fails this summer. 🤔

1 year ago

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Reply from First American Home Warranty

Manny, Thank you for your feedback. We would like to investigate this further but was unable to locate your claim with only the name provided. We requested additional information from you privately but did not hear back. We hope the next time you may need us; you will give us another chance to meet your needs.

Jul. 10th, 2024

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GREGORY Scottsdale, AZ

I’ve been with First American for over 20 years. They have been very fair to my repair requests and have repaired many appliances and AC’s over the years. The only suggestion is that they screen their contractors more thoroughly. Not many but have had a contractor that was less than trustworthy that ended up costing me and First American excessive charges and long delays. I highly recommend First American.

3 years ago

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Reply from First American Home Warranty

Gregory, We appreciate you taking the time to share your experience with us. We are honored that you have been apart of the First American Home Warranty family for over 20 years! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Feb. 16th, 2023

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Cindy

The company is great. You have to understand how warranty companies work or you may get very frustrated. I have had my home warranty since 2010 and I’ve used it ALOT. The claim process is easy, most of their contractors are great local companies and I always know how much each visit will cost before I even file the claim (limited exceptions for a huge ac repair)

3 years ago

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Reply from First American Home Warranty

Cindy, Thanks so much for sharing your great feedback with us! We are thrilled to hear that we have been able to be there for you since 2010. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Jan. 26th, 2023

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Brittney Mac Gregor Louisville, KY

We recieved this warranty service complimentary when we purchased our first home. We actually had to use it when our waterheater went out. For a $50 fee, a technican came out, checked the heater and determined it needed replaced. We ended up getting a brand new water heater to replace it, and it was all covered by the fee, including installation. Years later the new water heater was having some issues, I called the same company the warranty people sent and I ended up paying a $75 service fee for the tech to tell me it just had sediment in it and needed to be drained and refilled. Seriously! It was then I realized that First American Home Warranty was so worth it, especially in an older house like I have. Since then we have had our fridge, our microwave, a dishwasher, and a stove replaced, and it looks like in the next year or so the furnace! Although some years you pay the premium and it doesn't seem worth it, once something does go out and you have the warranty, you'll be glad you did. Also customer service was easy to deal with and they were quick to get a technician out.

4 years ago

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Reply from First American Home Warranty

Thank you Brittney for your review.

Aug. 24th, 2021

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Gardengal Chandler, AZ

We have never had to use this service until we moved into our retirement home. The microwave/oven combo was 30 years old and stopped working after a year. The repairman could not get parts, it had to be replaced. It was an old Kitchenaid which is my go-to brand for this appliance. Unfortunately, due to their association with Sears they wanted to give me a Kenmore. I refused it and had them send me a check for the value of the Kenmore. I used it to purchase what I wanted. I paid the difference rather than accept an appliance I knew would not work well for me. I didn't have any disputes it was purely the way they do business. On three other occasions they have made repairs and replaced parts. One was replacing the ice maker in the Samsung refrigerator when the repair didn't last. No problems.

5 years ago

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Reply from First American Home Warranty

Hello. We thank you for your feedback. We are happy that all the issues mentioned were resolved. Have a great day.

May. 8th, 2020

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Senior Citizane Winnetka, CA

After a recent rating of 1 across the board I now have to update my rating for 1st American Home Warranty. I finally had a supervisor(from the U.S.) take a double look at my washer machine claim and reversed the denial. They also replaced my washer with a brand new one, took care of all the details, deliver,haulaway,install...etc...Thank You Carlotta for the help with everything this Senior Citizen and his wife needed to get back to normal with our laundry. I no longer feel betrayed by the Warranty Company I've had for numerous years....Thanks again for the replacement,it does make life easer...Jason

6 years ago

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Mike Russum Biloxi, MS

Highly recommended. We bought a home and decided to get a home warranty. Good thing. The heat pump/AC condensing unit went out two weeks later. First American replaced it completely! The only downside is the companies they use aren’t top tier “well known” companies but they did the job and did it correctly. I only paid a $75 service charge and $150 for items not covered. Not bad since the unit and installation was over $4,000!

6 years ago

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Reply from First American Home Warranty

Thank you Mike for your review.

Aug. 14th, 2019

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itzel silva zarco Stockton, CA

I had plumbing issues with my sink. I called not know what to expect and what the expense would be. They sent the information of the company that would contact me and work on my home. They showed up within days and fixed the leak. When they came and checked my home they also found a second leak which i had no clue off. My warranty covered EVERYTHING! The original issue. Back up plumbing and leaking AND the additional issue that showed up at the time of inspection! I am grateful for all the help!

6 years ago

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Reply from First American Home Warranty

Hello Itzel. Thank you for your review, we truly appreciate it.

Jun. 10th, 2019

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Andrea Eugene, OR

First American Home Warranty offers great protection for your home. The service they provide is well worth the price you pay. They have been a lifesaver to us, when we moved into our home and realized that the heating and ac was broken. They offered us excellent service and quick turnaround times. Also having First American Home Warranty saved us a lot in out of pocket costs. I would highly recommend their service to anyone, especially if you're moving into an existing home!

6 years ago

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Reply from First American Home Warranty

Thank you Andrea for your review. We look forward to servicing you again in the future.

May. 31st, 2019

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Lynn B Richards Tucson, AZ

My experience was both delightful and frustrating. Eventually, we got a new washing machine that is wonderful! However, the journey to get it took nearly a month. Initially when I made the call for a service request, I told them that I am not at home, Tuesday thru Thursday, but my guest at the home, Sue, would be there. Additionally, I have a padlocked gate at my house, and the service people can't get to the door without first calling to let me know they are there. So since I would be away, I gave them Sue's phone number to call. However, on the day they arrived, they called me, not Sue. I repeated my initial instructions, and they said they had no way of having both numbers on the work order. This simply is nonsense! You must have many customers who are landlords who pay the bills and make decisions, while also having tenants who are occupying the home. This requires two different names and phone numbers. Please change your system to include and identify landlord/tenant names and phone numbers! As for the service... The initial service person was personable and clearly trying to help. He worked hard for quite some time on the machine. Then he said he needed to order parts. He was new as a technician, and no one with more experience was sent with him. When the parts finally arrived, he came back to install the new parts, and it did not solve the problem. So we waited again. Meanwhile no communication. By the third time, the manager and the new technician were both on the job. The manager appeared not to care about my situation, nor did he appear to care if it were ever fixed. When I complained about the time it was taking, and told him perhaps he should just get a new machine, HE LAUGHED!!! But a few days later I got a call from the warranty people saying they were going to replace it. I To summarize, the service people were either confused or unwilling to replace the machine, and returned 3 times trying to fix the old one. Each time there was a nearly ten day wait to get parts. This waiting time was very difficult for me I had no way to wash my clothes for a month, and I didn't get any phone calls saying what to expect. Perhaps you could have given me a loaner to use while the parts were ordered. Better communication would have helped greatly. Thinking of how it might be if you were the customer would automatically improve the communication. No one wants to be left in the dark when a repair is needed in their home. I haven't any idea why it took so long, and that was extremely frustrating. But the new machine is excellent, and I'm happy with the final result.

6 years ago

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Reply from First American Home Warranty

Hi Lynn. Thank you for taking the time to provide us with your feedback. We are glad to hear that your washing machine has been replaced. We look forward to servicing you again in the future.

May. 22nd, 2019

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D. K.

We have a Home Warranty on a rental property we own. The tenants reported that there was water leaking from the ceiling. We began to worry that there might be an ice dam causing water to be pushed into the house. But the plumber that was called to check things out, found that a washing machine hose was the cause of the water leak. It’s comforting to know that the Home Warranty offers specialists in so many fields and they are quite prompt in getting the right people on the job!

7 years ago

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Reply from First American Home Warranty

Thank you D.K. for your review!

Mar. 20th, 2019

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Henry Wolanski Pipe Creek, TX

We had a problem with a clothes washer not draining, contacted AHW through their website to setup an appointment. It took a few days before the local appliance contractor could come out, when they did they determined it was a failed pump, had to arrange with AHW to approve the part then order. It was a week later before the contractor could return to install the part. The contractor did a decent job with the repair but AHW has inherit delays in approval and ordering that dealing directly with a local contractor could be avoided. The only glitch was a request to pay the service fee after it had already been paid to the contractor upon arrival. I would recommend not to prepay online when placing a call for service. The current system does allow a notification of a tech in route and a follow up on completion of the service. We faired much better than others with only minor delays to approve and order parts.

7 years ago

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Reply from First American Home Warranty

Hi Henry. Thank you for taking the time to provide us with your review. We appreciate it.

Mar. 8th, 2019

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April Milliken Sacramento, CA

I was about to change home warranty companies as I was very dissatisfied with 1st American. Long waits on the phone and no supervisors to talk to. Then they instituted a much better on line system where you can place an order and have a vendor to call within minutes. When the vendor has not called me back, or has too long of a lead time, I tell them on line and they immediately send me another contact. The system has been much improved and I have 4 policies with them. Do everything on line with 1st American and you should have minimal problems. They've also upgraded their vendors through on line feedback from their customers. Much,much more responsive now. Much better than American Home Shield. I have no experience with the other home warranty companies.

7 years ago

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Reply from First American Home Warranty

Thank you for the feedback, April. We are happy to hear that the improvements we are making internally are making a difference for our customers.

Jun. 17th, 2019

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Wendy Gianini Renton, WA

Thank you First American Home Warranty!! We bought all new appliances (refrigerator, oven, dishwasher, washer and dryer) in May 2016 when we purchased our home. After a major issue with our home in February 2018 that we paid out of pocket for because we did not have a home warranty I did research on home warranty companies and was very Leary from the bad reviews. After much review of the company and drilling our salesman about the bad reviews I read online we decided to give First American a chance. It was the best decision we made, there is a 30 day waiting period after you sign up. The company asks you about the status of your appliances currently and since they were all brand new they were all working fine. Three weeks after our home warranty became active after the 30 day waiting period our refrigerator suddenly stopped working. We put in a claim with the warranty company and Sears came out to survey the issue within a week. Sears said the refrigerator had a leak of coolant in the motor department and would need major repair. First American approved the repair, after the parts were ordered and arrived Sears came back and installed the parts. Unfortunately that did not fix the issue, we still had a refrigerator that was 70 degrees. We called First American again and they sent Sears back out and it was determined the refrigerator needed to be replaced. First American purchased a new refrigerator for us under our home warranty! The only complaint I have is the communication between First American and us could of been a lot better. We had to call First American MANY times to keep the ball rolling forward or find out the status of repairs or replacement. If First American reads this review, please improve your communication with customers it will eliminate some of the frustration for customers.

7 years ago

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Reply from First American Home Warranty

Hi Robert. Thank you for your feedback. Have a good day.

May. 6th, 2020

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Isabel

It was highly recommended and the first service I had was good.

4 months ago

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Reply from First American Home Warranty

Isabel, Thank you for your five-star rating. We truly appreciate your support and are pleased to know you had a positive experience!

Dec. 19th, 2025

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David

Have worked with this company before in my home town of Big Bear Lake

4 months ago

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Reply from First American Home Warranty

David, Thanks so much for taking the time to share your experience with us!

Dec. 12th, 2025

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Jeanie

Easy work with and they had a good rating from previous customers.

4 months ago

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Reply from First American Home Warranty

Jeanie, Thank you for your feedback—it helps us continue to deliver reliable service to homeowners like you!

Dec. 12th, 2025

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Samantha

Fast contractors, easy to file a claim, and easy to work with!

4 months ago

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Reply from First American Home Warranty

Samantha, Thanks for letting us be part of keeping your home worry-free!

Dec. 9th, 2025

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Edward

So far so good I haven't had a claim yet ,but everyone is nice 🙂

5 months ago

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Reply from First American Home Warranty

Edward, Protecting your home is our top priority—thanks for trusting us with it!

Nov. 20th, 2025

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Lynette

No comments. It is a good service when you need to call for repairs.

5 months ago

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Reply from First American Home Warranty

Lynette, We appreciate you taking the time to share your five-star review with us!

Nov. 20th, 2025

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Malva

A friend had your service and I was impressed with the response time!

5 months ago

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Reply from First American Home Warranty

Malva, It’s great to know we met your expectations—we aim to keep doing just that!

Nov. 9th, 2025

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Lisa

I received my first year as a gift from my realtor. So glad I kept the plan.

5 months ago

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Reply from First American Home Warranty

Lisa, Thank you for your five-star rating. We truly appreciate your support and are pleased to know you had a positive experience!

Nov. 9th, 2025

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Carla

They are responsive and assign qualified companies to resolve the problem

5 months ago

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Reply from First American Home Warranty

Carla, Thanks so much for taking the time to share your review with us!

Nov. 9th, 2025

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Jim

So far they answered all our questions and on our first claim they responded fast and completed it

6 months ago

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Reply from First American Home Warranty

Jim, Thanks so much for sharing your great feedback with us regarding your recent service. We are thrilled to hear that we were able to have this resolved for you so quickly. We look forward to being there for you, should you ever need us again!

Sep. 24th, 2025

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Francoise

Terrific response and prompt service ! Very happy with First American warranty😁

7 months ago

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Reply from First American Home Warranty

Francoise, Thank you for your five-star rating! We truly appreciate your support and are pleased to know you had a positive experience.

Sep. 17th, 2025

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J9softball

I was a paying customer with First American for years. They always took care of my claim timely and I was never denied a claim including the full replacement of my AC unit, Thermostat, and Heat Pump when it went out and I was 9 months pregnant. I was really happy with the claim approval ratio and the ability to have them send me a check for the replacement value of the device or unit should the builder grade replacement they offer not be something I wanted. The reps don’t speak the best English and really know nothing about home items, but I was able to usually get my issues typed up enough that the companies taking the issue could understand what I needed. The only reason I switched from them is because they were higher priced for the bells and whistles I wanted than other companies. I would certainly recommend.

3 years ago

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Reply from First American Home Warranty

Thank you for taking the time to share your review with us. It is great to hear that we were able to be there for you when you needed it most. We look forward to being there for you, should you ever need us again!

Jul. 6th, 2022

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Mary

I have had Service with them for 6 years now and I have had a great experiences every time I have called in with any issue.

2 weeks ago

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Reply from First American Home Warranty

Mary, Your satisfaction means a lot to us, and we’re so glad we could deliver the support you needed when it mattered most!

Apr. 9th, 2026

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Janet

They are on the bottom of my list! Had a fridge that stopped dispensing water or making ice only freezer would get cold? Took like a week to send someone out knowing my fridge wasn't getting cold Luckily zi had a small little fridge in garage. The maintenance guy came out ordered a new counter box yook 3 weeks to get it. Came installed but didn't help.so he sent request to get new fridge. I waited and waited finally I called warranty co. The guy motive cm my v ice maker was c I veted bu my plan so had me pay 157.00 for coverage. Sent another guy out to fix that. But did not work. So I called warranty co about new fridge. And asked for myc157.09 coverage back they couldn't fix. And a new fridge. Months go by they send me 250.00 for new fridge. After many many phone calls I give up! Cancel that warranty. Get a new fridge guy comes to hook it up and no water again cause it's not the fridge but outside water pipe is broken? So now my old fridge that works fine is in the garage as a spare. So no first american is bad bad bad. Cheap cheap

6 months ago

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Reply from First American Home Warranty

Janet, Thank you for sharing this feedback with us. We did request additional information from you privately so we could further look into your claim but was not able to connect with you. Should you still need assistance, please feel free to reach out to us.

Nov. 10th, 2025

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V Sewell

We've had a First American Home Warranty for about 15 years. The quality of the contractors they send has declined rapidly. 3 out of the last 3 contractors tried to upsell. For example, the contractor sent for garage door opener repair, said that the door had to be "balanced" first and quoted an outrageous additional charge. I contacted 2 reputable garage door contractors, who said the door adjustment was fine. I ended up paying out of pocket for one of them to replace the opener with a NEW one for less than the FAHW contractor upcharge. This week, the plumbing contractor they provided replaced a NOT leaking cutoff valve and did not repair the leak in the copper pipe!

8 months ago

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Reply from First American Home Warranty

V Sewell, Thank you for sharing your review with us. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that on July 24, 2025, you placed a claim for a leaking pipe. We dispatched an independent contractor AZ Remodeling and Plumbing Inc who reported and repaired a leaking valve. On July 30, 2025, you advised that you were still experiencing an issue with the leaking pipe. As such, we recalled AZ Remodeling and Plumbing Inc who reported a leaking copper elbow joint. On August 4, 2025, we contacted you and were informed that you had the elbow joint repaired with an outside contractor. As such, we refunded the $95.00 service call fee back to the original method of payment.

Aug. 4th, 2025

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Thomas

FAHW did exactly what they said they would do. My refrigerator needed to be replaced due to a major repair issue they replaced it.

1 year ago

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Reply from First American Home Warranty

Thomas, We appreciate you taking the time to share your review with us! It is wonderful to know that we have been able to be there for you when you needed it most. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Feb. 5th, 2025

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Michael

They have always serviced my claims promptly and are easy to work with. I have been with them for many years and don’t intend to change.

1 year ago

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Reply from First American Home Warranty

Michael, Thank you for taking a moment to share your review with us. It is wonderful to know that we have been able to be there for you when you needed it most. We will continue to be here for you should you need us in the future!

Jan. 29th, 2025

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Aubrey

I like the communication from customer service, I did not like the time it took for decisions to be made and did not understand why it took so long to get parts.

1 year ago

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Reply from First American Home Warranty

Aubrey, Thank you for taking the time to share your review with us. We do apologize that this took longer than anticipated. We have a process when evaluating and determining an outcome for our customers, and do our best to keep this process moving forward until resolved. We look forward to being there for you, should you ever need us again!

Sep. 11th, 2024

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Kenneth

There selection of contractors is not very compleat. We have been out of air conditioning for over a month because the contractor does not know how to repair the roof top unit.

1 year ago

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Sandy Porter

Had the easiest and best results with this home warranty. Used them numerous times on different appliances and am extremely satisfied

1 year ago

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Reply from First American Home Warranty

Sandy, Thanks so much for sharing your great feedback with us regarding your recent service. We look forward to being there for you, should you ever need us again!

Jun. 28th, 2024

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Rosalind Gallien

I been with FAHW for almost 8 years, every time they've come through for me. I probably would have to pay lots of cash if I didn't have Warranty.

1 year ago

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Reply from First American Home Warranty

Rosalind, Thank you for taking a moment to share your review with us! It is wonderful to know that we have been able to be there for you when you needed it most. We will continue to be here for you should you need us in the future.

Jun. 5th, 2024

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Verified Customer

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Review Source

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Gladys

my likes you usual do what is promised my dis like you can not talk to a person if you have a problem you talk to a machine

1 year ago

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Reply from First American Home Warranty

Gladys, Thank you for sharing your feedback with us. It is great to know that we have been able to be there for you when you needed it most. Should you need to speak with us about a claim, please do not hesitate to reach out to us at, 800-992-3400. You can also visit us online at www.firstam.com/warranty. We look forward to being there for you, should you ever need us again!

May. 1st, 2024

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