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First American Home Warranty Reviews

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8.8

Overall Score

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itzel silva zarco Stockton, CA

I had plumbing issues with my sink. I called not know what to expect and what the expense would be. They sent the information of the company that would contact me and work on my home. They showed up within days and fixed the leak. When they came and checked my home they also found a second leak which i had no clue off. My warranty covered EVERYTHING! The original issue. Back up plumbing and leaking AND the additional issue that showed up at the time of inspection! I am grateful for all the help!

6 years ago

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Reply from First American Home Warranty

Hello Itzel. Thank you for your review, we truly appreciate it.

Jun. 10th, 2019

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Andrea Eugene, OR

First American Home Warranty offers great protection for your home. The service they provide is well worth the price you pay. They have been a lifesaver to us, when we moved into our home and realized that the heating and ac was broken. They offered us excellent service and quick turnaround times. Also having First American Home Warranty saved us a lot in out of pocket costs. I would highly recommend their service to anyone, especially if you're moving into an existing home!

7 years ago

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Reply from First American Home Warranty

Thank you Andrea for your review. We look forward to servicing you again in the future.

May. 31st, 2019

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Lynn B Richards Tucson, AZ

My experience was both delightful and frustrating. Eventually, we got a new washing machine that is wonderful! However, the journey to get it took nearly a month. Initially when I made the call for a service request, I told them that I am not at home, Tuesday thru Thursday, but my guest at the home, Sue, would be there. Additionally, I have a padlocked gate at my house, and the service people can't get to the door without first calling to let me know they are there. So since I would be away, I gave them Sue's phone number to call. However, on the day they arrived, they called me, not Sue. I repeated my initial instructions, and they said they had no way of having both numbers on the work order. This simply is nonsense! You must have many customers who are landlords who pay the bills and make decisions, while also having tenants who are occupying the home. This requires two different names and phone numbers. Please change your system to include and identify landlord/tenant names and phone numbers! As for the service... The initial service person was personable and clearly trying to help. He worked hard for quite some time on the machine. Then he said he needed to order parts. He was new as a technician, and no one with more experience was sent with him. When the parts finally arrived, he came back to install the new parts, and it did not solve the problem. So we waited again. Meanwhile no communication. By the third time, the manager and the new technician were both on the job. The manager appeared not to care about my situation, nor did he appear to care if it were ever fixed. When I complained about the time it was taking, and told him perhaps he should just get a new machine, HE LAUGHED!!! But a few days later I got a call from the warranty people saying they were going to replace it. I To summarize, the service people were either confused or unwilling to replace the machine, and returned 3 times trying to fix the old one. Each time there was a nearly ten day wait to get parts. This waiting time was very difficult for me I had no way to wash my clothes for a month, and I didn't get any phone calls saying what to expect. Perhaps you could have given me a loaner to use while the parts were ordered. Better communication would have helped greatly. Thinking of how it might be if you were the customer would automatically improve the communication. No one wants to be left in the dark when a repair is needed in their home. I haven't any idea why it took so long, and that was extremely frustrating. But the new machine is excellent, and I'm happy with the final result.

7 years ago

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Reply from First American Home Warranty

Hi Lynn. Thank you for taking the time to provide us with your feedback. We are glad to hear that your washing machine has been replaced. We look forward to servicing you again in the future.

May. 22nd, 2019

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D. K.

We have a Home Warranty on a rental property we own. The tenants reported that there was water leaking from the ceiling. We began to worry that there might be an ice dam causing water to be pushed into the house. But the plumber that was called to check things out, found that a washing machine hose was the cause of the water leak. It’s comforting to know that the Home Warranty offers specialists in so many fields and they are quite prompt in getting the right people on the job!

7 years ago

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Reply from First American Home Warranty

Thank you D.K. for your review!

Mar. 20th, 2019

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Henry Wolanski Pipe Creek, TX

We had a problem with a clothes washer not draining, contacted AHW through their website to setup an appointment. It took a few days before the local appliance contractor could come out, when they did they determined it was a failed pump, had to arrange with AHW to approve the part then order. It was a week later before the contractor could return to install the part. The contractor did a decent job with the repair but AHW has inherit delays in approval and ordering that dealing directly with a local contractor could be avoided. The only glitch was a request to pay the service fee after it had already been paid to the contractor upon arrival. I would recommend not to prepay online when placing a call for service. The current system does allow a notification of a tech in route and a follow up on completion of the service. We faired much better than others with only minor delays to approve and order parts.

7 years ago

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Reply from First American Home Warranty

Hi Henry. Thank you for taking the time to provide us with your review. We appreciate it.

Mar. 8th, 2019

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April Milliken Sacramento, CA

I was about to change home warranty companies as I was very dissatisfied with 1st American. Long waits on the phone and no supervisors to talk to. Then they instituted a much better on line system where you can place an order and have a vendor to call within minutes. When the vendor has not called me back, or has too long of a lead time, I tell them on line and they immediately send me another contact. The system has been much improved and I have 4 policies with them. Do everything on line with 1st American and you should have minimal problems. They've also upgraded their vendors through on line feedback from their customers. Much,much more responsive now. Much better than American Home Shield. I have no experience with the other home warranty companies.

7 years ago

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Reply from First American Home Warranty

Thank you for the feedback, April. We are happy to hear that the improvements we are making internally are making a difference for our customers.

Jun. 17th, 2019

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Wendy Gianini Renton, WA

Thank you First American Home Warranty!! We bought all new appliances (refrigerator, oven, dishwasher, washer and dryer) in May 2016 when we purchased our home. After a major issue with our home in February 2018 that we paid out of pocket for because we did not have a home warranty I did research on home warranty companies and was very Leary from the bad reviews. After much review of the company and drilling our salesman about the bad reviews I read online we decided to give First American a chance. It was the best decision we made, there is a 30 day waiting period after you sign up. The company asks you about the status of your appliances currently and since they were all brand new they were all working fine. Three weeks after our home warranty became active after the 30 day waiting period our refrigerator suddenly stopped working. We put in a claim with the warranty company and Sears came out to survey the issue within a week. Sears said the refrigerator had a leak of coolant in the motor department and would need major repair. First American approved the repair, after the parts were ordered and arrived Sears came back and installed the parts. Unfortunately that did not fix the issue, we still had a refrigerator that was 70 degrees. We called First American again and they sent Sears back out and it was determined the refrigerator needed to be replaced. First American purchased a new refrigerator for us under our home warranty! The only complaint I have is the communication between First American and us could of been a lot better. We had to call First American MANY times to keep the ball rolling forward or find out the status of repairs or replacement. If First American reads this review, please improve your communication with customers it will eliminate some of the frustration for customers.

7 years ago

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Reply from First American Home Warranty

Hi Robert. Thank you for your feedback. Have a good day.

May. 6th, 2020

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Yvonne

Immediate response. Professional service from qualified plumber

4 months ago

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Reply from First American Home Warranty

Yvonne, Thanks for letting us be part of keeping your home worry-free!

Jan. 30th, 2026

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Laura

Easy and fast contact FAHW. Good service from the contractor.

4 months ago

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Reply from First American Home Warranty

Laura, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five-star service!

Jan. 28th, 2026

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Frank

The service I get from them has been better then those I have used in the past

4 months ago

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Reply from First American Home Warranty

Frank, We appreciate you taking the time to share your review with us. It is great to know that you had a five-star experience!

Jan. 22nd, 2026

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Rosalie

Responsive to my needs Usually send qualified repair technician

4 months ago

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Reply from First American Home Warranty

Rosalie, We appreciate you taking the time to share your five-star review with us!

Jan. 22nd, 2026

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Angela

great service, easy to do business would recommend to others

4 months ago

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Reply from First American Home Warranty

Angela, Thank you for your feedback—it helps us continue to deliver reliable service to homeowners like you!

Jan. 20th, 2026

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Wanda

I have not been a customer for just 2 months but everything is going well. Thank you

4 months ago

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Reply from First American Home Warranty

Wanda, We greatly appreciate your positive review and are glad we could provide the quality experience you were looking for!

Jan. 9th, 2026

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Ripu

Customer Review Video

5 months ago

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Reply from First American Home Warranty

Ripu, We appreciate you taking the time to share such a wonderful review with us! It is wonderful to know that we have been able to be there for you when you needed it most. We're glad you chose us and look forward to being here when you need us again.

Dec. 29th, 2025

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Isabel

It was highly recommended and the first service I had was good.

5 months ago

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Reply from First American Home Warranty

Isabel, Thank you for your five-star rating. We truly appreciate your support and are pleased to know you had a positive experience!

Dec. 19th, 2025

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David

Have worked with this company before in my home town of Big Bear Lake

5 months ago

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Reply from First American Home Warranty

David, Thanks so much for taking the time to share your experience with us!

Dec. 12th, 2025

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Jeanie

Easy work with and they had a good rating from previous customers.

5 months ago

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Reply from First American Home Warranty

Jeanie, Thank you for your feedback—it helps us continue to deliver reliable service to homeowners like you!

Dec. 12th, 2025

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Samantha

Fast contractors, easy to file a claim, and easy to work with!

5 months ago

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Reply from First American Home Warranty

Samantha, Thanks for letting us be part of keeping your home worry-free!

Dec. 9th, 2025

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Daniel

They took good care of me when I had an issue. Excellent customer service. Good communication..

6 months ago

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Reply from First American Home Warranty

Daniel, We sincerely appreciate your five-star rating and your continued trust in our services!

Dec. 9th, 2025

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Anthony

Reasonable.. but you guys don’t listen to the customer. I tried to explain to the agent on the about my AC.. long story. You guys need to get it together and their language was not understood or understandable. 0 ⭐️

6 months ago

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Reply from First American Home Warranty

Anthony, Here at First American Home Warranty, we strive for excellence and are disappointed to hear that you received anything less. We hope the next time you may need us, you will give us another chance to meet your needs.

Nov. 9th, 2025

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Janet

Comfort of knowing should I have a problem with a covered item FAHW is behind me.

6 months ago

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Reply from First American Home Warranty

Janet, We're glad we could give you peace of mind—thank you for choosing us!

Nov. 9th, 2025

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Linda

Most of the time they do pretty good but lately you’re having to fight with them to get somebody out here

7 months ago

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Reply from First American Home Warranty

Linda, Thank you for taking the time to share your recent experience with us. We certainly do our best to ensure overall satisfaction for our customer and will share your comments with our team as we are always looking to improve. look forward to being there for you, should you ever need us again.

Nov. 9th, 2025

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Gary

Have had First American for 20+ years and have never had a problem with getting service.

7 months ago

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Reply from First American Home Warranty

Gary, Thank you for taking the time to share your review with us! It is great to know that we have been able to be there for you when you needed it most.

Nov. 9th, 2025

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Jim

So far they answered all our questions and on our first claim they responded fast and completed it

8 months ago

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Reply from First American Home Warranty

Jim, Thanks so much for sharing your great feedback with us regarding your recent service. We are thrilled to hear that we were able to have this resolved for you so quickly. We look forward to being there for you, should you ever need us again!

Sep. 24th, 2025

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Francoise

Terrific response and prompt service ! Very happy with First American warranty😁

8 months ago

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Reply from First American Home Warranty

Francoise, Thank you for your five-star rating! We truly appreciate your support and are pleased to know you had a positive experience.

Sep. 17th, 2025

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J9softball

I was a paying customer with First American for years. They always took care of my claim timely and I was never denied a claim including the full replacement of my AC unit, Thermostat, and Heat Pump when it went out and I was 9 months pregnant. I was really happy with the claim approval ratio and the ability to have them send me a check for the replacement value of the device or unit should the builder grade replacement they offer not be something I wanted. The reps don’t speak the best English and really know nothing about home items, but I was able to usually get my issues typed up enough that the companies taking the issue could understand what I needed. The only reason I switched from them is because they were higher priced for the bells and whistles I wanted than other companies. I would certainly recommend.

3 years ago

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Reply from First American Home Warranty

Thank you for taking the time to share your review with us. It is great to hear that we were able to be there for you when you needed it most. We look forward to being there for you, should you ever need us again!

Jul. 6th, 2022

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Robert

Every time I have ever called to request a service I have talked to someone who is very pleasant and helpful.

9 months ago

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Reply from First American Home Warranty

Robert, Thank you for your feedback—it helps us continue to deliver reliable service to homeowners like you!

Aug. 13th, 2025

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Joan

Customer Review Video

2 months ago

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Reply from First American Home Warranty

Joan, Thanks for letting us be part of keeping your home worry-free!

Feb. 11th, 2026

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herb krantz

Worst warranty com[any out there. Left me without hot water for two weeks, then when my toilet had problems that they fixed, they charged me twice. They bought time, they fixed my toilet again with a part they could have purchased from Home Depot, and my water heater was leaking from what they fixed. They told me it had passed the thirty-day mark, and I would have to be charged again. That would have made a total of $300.00. I lasped their agreement and went with the choice. What difference, $75.00 service call and quick services. I used them to fix my water heater, which cost me only $400.00, not $1.800, and my ice maker. Great company.

6 months ago

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Reply from First American Home Warranty

Herb, Thank you for sharing this feedback with us. We certainly do our best to ensure overall satisfaction for our customers and are disappointed that we did not meet expectations. We hope that you decide to give us another chance, so we can show you that we do care about you and any concerns that may arise.

Nov. 9th, 2025

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Bella H

I wanted to share my disappointment regarding a recent service request that was denied. I appreciate that the customer service representative I spoke with was very kind and tried to help. However, despite their efforts, the request to repair our stovetop igniter was denied based on the report, which labeled the issue as "normal wear and tear."
It’s frustrating that something as basic and common as a failed igniter — the kind of problem I would expect to be covered — was dismissed without any meaningful investigation. The explanation we received for the denial was confusing and felt more like an attempt to justify not providing service, rather than actually addressing the issue.
I seriously question the reliability of this insurance. If the policy doesn’t cover such a routine and straightforward repair, it’s hard to understand the real value of having the coverage at all. As a customer, I am disappointed and feel like I’ve been paying into a service that doesn’t deliver when it counts.

7 months ago

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Reply from First American Home Warranty

Bella, We appreciate your feedback. It is unfortunate to see that you were not pleased with your claim experience and understand a denial can be frustrating. We did request additional information from you so we could further look into your claim but was not able to connect with you. Should you still need assistance, please feel free to reach out to us directly.

Nov. 10th, 2025

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Janet

They are on the bottom of my list! Had a fridge that stopped dispensing water or making ice only freezer would get cold? Took like a week to send someone out knowing my fridge wasn't getting cold Luckily zi had a small little fridge in garage. The maintenance guy came out ordered a new counter box yook 3 weeks to get it. Came installed but didn't help.so he sent request to get new fridge. I waited and waited finally I called warranty co. The guy motive cm my v ice maker was c I veted bu my plan so had me pay 157.00 for coverage. Sent another guy out to fix that. But did not work. So I called warranty co about new fridge. And asked for myc157.09 coverage back they couldn't fix. And a new fridge. Months go by they send me 250.00 for new fridge. After many many phone calls I give up! Cancel that warranty. Get a new fridge guy comes to hook it up and no water again cause it's not the fridge but outside water pipe is broken? So now my old fridge that works fine is in the garage as a spare. So no first american is bad bad bad. Cheap cheap

7 months ago

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Reply from First American Home Warranty

Janet, Thank you for sharing this feedback with us. We did request additional information from you privately so we could further look into your claim but was not able to connect with you. Should you still need assistance, please feel free to reach out to us.

Nov. 10th, 2025

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Ida

First American is a homeowners best friend. They make it easy when things break down in my home as I can just call them and worry less.

1 year ago

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Reply from First American Home Warranty

Ida, Thank you for taking a moment to share your review with us. It is wonderful to know that we have been able to be there for you when you needed it most. We're glad you chose us and look forward to being here when you need us again!

May. 13th, 2025

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Diane

When I have problems, I just book an appointment and they are taken care of. It is good to know that I have a company that is there when you need it.

1 year ago

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Reply from First American Home Warranty

Diane, We appreciate you taking the time to share your five-star review with us!

Apr. 30th, 2025

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Danna

I have had no issues during my 3 years with First American Home Warranty. All claims have been addressed quickly and resolved in a timely matter.

1 year ago

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Reply from First American Home Warranty

Danna, We appreciate you taking the time to share your five-star review with us!

Apr. 30th, 2025

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Thomas

FAHW did exactly what they said they would do. My refrigerator needed to be replaced due to a major repair issue they replaced it.

1 year ago

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Reply from First American Home Warranty

Thomas, We appreciate you taking the time to share your review with us! It is wonderful to know that we have been able to be there for you when you needed it most. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Feb. 5th, 2025

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Michael

They have always serviced my claims promptly and are easy to work with. I have been with them for many years and don’t intend to change.

1 year ago

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Reply from First American Home Warranty

Michael, Thank you for taking a moment to share your review with us. It is wonderful to know that we have been able to be there for you when you needed it most. We will continue to be here for you should you need us in the future!

Jan. 29th, 2025

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Aubrey

I like the communication from customer service, I did not like the time it took for decisions to be made and did not understand why it took so long to get parts.

1 year ago

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Reply from First American Home Warranty

Aubrey, Thank you for taking the time to share your review with us. We do apologize that this took longer than anticipated. We have a process when evaluating and determining an outcome for our customers, and do our best to keep this process moving forward until resolved. We look forward to being there for you, should you ever need us again!

Sep. 11th, 2024

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Kenneth

There selection of contractors is not very compleat. We have been out of air conditioning for over a month because the contractor does not know how to repair the roof top unit.

1 year ago

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Sandy Porter

Had the easiest and best results with this home warranty. Used them numerous times on different appliances and am extremely satisfied

1 year ago

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Reply from First American Home Warranty

Sandy, Thanks so much for sharing your great feedback with us regarding your recent service. We look forward to being there for you, should you ever need us again!

Jun. 28th, 2024

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Rosalind Gallien

I been with FAHW for almost 8 years, every time they've come through for me. I probably would have to pay lots of cash if I didn't have Warranty.

2 years ago

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Reply from First American Home Warranty

Rosalind, Thank you for taking a moment to share your review with us! It is wonderful to know that we have been able to be there for you when you needed it most. We will continue to be here for you should you need us in the future.

Jun. 5th, 2024

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Gladys

my likes you usual do what is promised my dis like you can not talk to a person if you have a problem you talk to a machine

2 years ago

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Reply from First American Home Warranty

Gladys, Thank you for sharing your feedback with us. It is great to know that we have been able to be there for you when you needed it most. Should you need to speak with us about a claim, please do not hesitate to reach out to us at, 800-992-3400. You can also visit us online at www.firstam.com/warranty. We look forward to being there for you, should you ever need us again!

May. 1st, 2024

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Tom Tittlemouse

All I asked for was that they would send a competent repair man to help me with my broken dryer. It's been 6 weeks and no dryer.

2 years ago Edited May 6, 2024

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Reply from First American Home Warranty

Tom, Thank you for your feedback. We would like to investigate this further but was unable to locate your claim with only the name provided. We requested additional information from you privately but did not hear back. We hope the next time you may need us; you will give us another chance to meet your needs.

Jul. 10th, 2024

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Gilbert

I am a long time customer of First American Home Warranty 15 years and I hope to continue being a valued customer so far so good.

2 years ago

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Reply from First American Home Warranty

Gilbert, Thank you for taking a moment to share your review with us. It is wonderful to know that we have been able to be there for you when you needed it most. We look forward to being there for you, should you ever need us again!

Apr. 18th, 2024

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Richard

I'm still waiting to get an answer about my dishwasher repair. The company that they sign to repair it I wouldn't use them EVER again, they are not a company that you can trust.

2 years ago

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Emanuel

Quick response in providing the right service repair men for the job, and excellent follow-up service and feedback.. Thanks

2 years ago

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Reply from First American Home Warranty

Emanuel, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five-star service. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Mar. 20th, 2024

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Finus Hiatt Seattle, WA

DO NOT DO BUSINESS WITH THIS COMPANY!!!!I CALLED TO FILE A CLAIM GOT INTO A HEATED DISCUSSION TOLD THEM I WAS GOING TO TALK TO MY ATTORNEY. I GET A EMAIL SAYING I HAD CANCED MY COVERS WHICH I DIDN'T. I CALLED THEM THEY LIED TO ME SAYING I LEFT A VOICE MAIL REQUESTING TO CANCELING MY COVERAGE. I HAVE SINCE FILED A COMPLAINT WITH ARKANSAS STATE ATTORNEY GENERAL

2 years ago

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Reply from First American Home Warranty

Hello Finus,

We would like to apologize for any inconveniences and delays you experienced during the handling of your contract concerns. Upon review, we contacted you to discuss these issues and determined you did not want to reinstate your home warranty contract coverage at this time.

Thank you.

Dec. 1st, 2023

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Lee Hart Surprise, AZ

I’ve only used the service once in the past. It provided services as expected. Fair price for a comprehensive quality service plan.

2 years ago

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Reply from First American Home Warranty

Lee, Thank you for taking a moment to share your experience with us!

Oct. 26th, 2023

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Nancy Florence, KY

I am trying to resolve an issue and was promised a return call on Friday but no call back so I called today said they couldn't hear me so I suggested they call me back I am still waiting at 9:00pm and this was this morning before noon.

2 years ago

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Mario Lodi, CA

Little disappointment, my hot water went out and thought it would be more sense of urgency. It probably be about 48 hours by the time a plumber actually is out here. Hopefully it’s something he could fix ASAP. We shall see.

2 years ago

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Reply from First American Home Warranty

Mario, We do apologize that this took longer than anticipated. We have a process when evaluating and determining an outcome for our customers, and do our best to keep this process moving forward until resolved. We look forward to being there for you, should you ever need us again.

Sep. 27th, 2023

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Verified Customer

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Tim Barmore

I have had issues with unkempt appointments by their contracted repair services. Customer service has gotten better. I wish they had a roofing service, like their competitor has. I all most switched.

2 years ago

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Reply from First American Home Warranty

Tim, Thank you for taking a moment to share your feedback. We will share your comments with our team as we are always open to implementing changes. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Sep. 27th, 2023

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