First American Home Warranty: Read 4,242 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

MARTHA PADILLA Mission Viejo, CA

I have been with First American since I moved in my condo in 1999 and never had a problem. It's the vendors they use that need to be rated.

3 years ago

Reply from First American Home Warranty

Martha, We appreciate you taking time to share your review! We do complete internal surveys as well as monitor feedback on our contractors. We want to ensure we are providing our customers with the best service possible and will share these comments with our team. We look forward to being there for you, should you ever need us again.

Jul. 28th, 2022

check_circle

Verified Customer

star star star star star_border

Gerald Hunnicutt Brentwood, TN

Quick response. Replace was a problem. It took forever to get the replacement after several calls. When replacement came the staff was prompt and thorough.

3 years ago

Reply from First American Home Warranty

Gerald, Thank you for sharing your review with us! It is disappointing to hear that you may have experienced these delays during your recent claim. We will continue to be here for you should you need us in the future.

Jul. 28th, 2022

check_circle

Verified Customer

star star star star_border star_border

Karla Alexander Estacada, OR

There seems to be no follow-through between FAHW, and the contractor. Our service has not been completed and has been rescheduled multiple times. We are now scheduled for August 3.

3 years ago

Reply from First American Home Warranty

Karla, Thank you for your comments. We did request additional information from you so we could look further into your claim, but was not able to connect with you. Should you still need assistance, please feel free to reach out to us.

Oct. 6th, 2022

check_circle

Verified Customer

star star star star star

LINDA DUDA Albany, OR

Friendly and professional associate. Contractors chosen by AHW have been prompt, have a good work ethic and respectful of my time. s

3 years ago

Reply from First American Home Warranty

Linda, We appreciate you taking a moment to share your five star review!

Jul. 14th, 2022

check_circle

Verified Customer

star star star star_border star_border

Claudette Davison Folsom, CA

Because I feel that the whole house fan should have been covered. We have replaced items at our own expense rather than make several claims, but I do not feel this claim should have been denied.

3 years ago

Reply from First American Home Warranty

Hi Claudette,

First American would like to sincerely apologize for any inconvenience you may have experienced during the handling of this claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Our records show you placed a claim for your whole house fan not working properly. First American dispatched Compound Electric to diagnose the issue and they reported that the fan was covered in insulation which caused restrictions on the fan blades and smothered the fan motor, causing it to overheat. This claim was denied due to the failure not being caused by normal wear and tear. Please refer to the Limits of Liability section of your home warranty contract.

Jul. 25th, 2022

check_circle

Verified Customer

star star star star_border star_border

Jacob Rusco Okmulgee, OK

They send someone to see what the problem is but only go halfway to doing that, we were told we have a plumbing problem but they would not approve a camera to see exactly the problem was .

3 years ago

check_circle

Verified Customer

star star star star star

Terry Olson Santa Barbara, CA

After many problems, I was able to get the resolution dept. that took care of everything,Laura Y. She deserves a metal and a huge raise!!!

3 years ago

Reply from First American Home Warranty

Terry, Thank you for taking a moment to share your review! We apologize for the delay in resolving your claim and are so glad that Laura was able to assist you. We will continue to be here for you should you need us in the future.

Jul. 1st, 2022

check_circle

Verified Customer

star star star star star

Barbara Thompson Signal Mountain, TN

I appreciate the quick response to help resolve the issue with my oven. The technicians were both very knowledgable and professional.

3 years ago

Reply from First American Home Warranty

Barbara, Thank you for letting us know what a great job the team did while servicing your oven! We look forward to providing you great service in the future.

Jul. 1st, 2022

check_circle

Verified Customer

star star star star star

Bonnie Watson Raleigh, NC

Utilized their warranty service for 13 years. Service was always exceptional at a fair price. It provided a peace of mind!

3 years ago

Reply from First American Home Warranty

Bonnie, We appreciate you taking time to share your experience with us. We are thrilled that you have been a customer for 13 years! We look forward to being there for you, should you ever need us again.

Jun. 24th, 2022

check_circle

Verified Customer

star star star star star

Cindy Eckrote Rockwell, NC

It was Easy to file the claim. It did take longer than we were Hoping for to get appt. But, they were Prompt and Courteous.

3 years ago

Reply from First American Home Warranty

Cindy, Thank you for sharing your experience with us! We appreciate your patience with the contractor as they work through their appointments. The next time you may need us, we look forward to being there for you.

Jun. 24th, 2022

check_circle

Verified Customer

star star star star star

Carl wader Jackson Center, OH

Always receive good service. Tells are always on time friendly and efficient very pleased with First American s servicej

3 years ago

Reply from First American Home Warranty

Carl, Thank you for your review. It is always great to hear when our customers have a fantastic experience with us!

Jun. 24th, 2022

check_circle

Verified Customer

star star star star_border star_border

Gregory Taylor Houston, TX

To be real honest, after calling three times to fix the same issue on my kitchen range and washing machine, you stopped fixing when you and the comtractor guarentee the work.

3 years ago

Reply from First American Home Warranty

Gregory, Thank you for your review. We were unable to locate your claim with only the name provided. We requested additional information from you privately, but did not hear back. If your issues have not been resolved, please reach out to us directly and we can assist.

Jul. 8th, 2022

check_circle

Verified Customer

star star star star star

Angie Klamath Falls, OR

Great service and save money, I had issues with my stove which no longer worked so having this warranty helped a lot saved me lots of money.

3 years ago

Reply from First American Home Warranty

Angie, Thank you for taking the time to share your review with us. It is wonderful to know that we have been able to be there for you when you most needed it!

Jun. 9th, 2022

check_circle

Verified Customer

star star star star star

Judy Morgan Loudon, TN

Prompt response to my problem. Someone was at my house the next day and took care of the issue I was having with my air conditioner.

3 years ago

Reply from First American Home Warranty

Judy, It is fantastic to hear that your issue was resolved so quickly. We look forward to providing you great service again, in the future!

Jun. 9th, 2022

check_circle

Verified Customer

star star star star star

Marty Murrieta, CA

Placing the work request was easy and clear, agents were polite and helpful and contractors completed the jobs on a timely manner

3 years ago

Reply from First American Home Warranty

Marty, We are delighted to know that you had a smooth claim process and appreciate your continued trust in us!

Jun. 2nd, 2022

check_circle

Verified Customer

star star star star star

Antonio Montgomery McDonough, GA

I rate them five stars because this is a very caring and compassionate business, and I appreciate being a valuable customer

3 years ago

Reply from First American Home Warranty

Antonio, Thank you for sharing your feedback! We are delighted to know that you had a smooth claim process and appreciate your continued trust in us.

Jun. 2nd, 2022

check_circle

Verified Customer

star star star star star

Kathryn Margaret Carlson Ocala, FL

I have never had a problem with the service or the service people that come out. Everyone is very professional & friendly.

3 years ago

Reply from First American Home Warranty

Kathryn , We appreciate you taking the time to share your review with us! We look forward to being there for you, should you ever need us again.

May. 26th, 2022

check_circle

Verified Customer

star star star star star

victor fein Las Vegas, NV

Quick and attentive to issue, Hwever, the company you sent out had to come back because they did not fix issue initally.

3 years ago

Reply from First American Home Warranty

Victor, We appreciate your review! It is great to know that your claim was able to be resolved. We look forward to being there for you, should you ever need us again.

May. 26th, 2022

check_circle

Verified Customer

star star star star star

Richard Meininger Sarasota, FL

They are great to work with and they understand the customers hardships when critical equipment is down and needs repair.

3 years ago

Reply from First American Home Warranty

Richard, We appreciate you taking the time to share your comments with us! We will continue to be here for you should you need us in the future.

May. 26th, 2022

check_circle

Verified Customer

star star star star star

Chris Tucker Simpsonville, SC

People they have to come fix things are VERY Good. They care about our home. They have done the work right the first time.

3 years ago

Reply from First American Home Warranty

Chris, We appreciate you taking the time to share your five star experience with us!

May. 24th, 2022

check_circle

Verified Customer

star star star star star_border

Ruben and Andrea Garcia Suisun City, CA

It took a long time to get my oven to be fixed. I am pleased with my replacement.It was the length of time that we had to endure that made it unpleasant.

3 years ago

Reply from First American Home Warranty

Ruben and Andrea, Thank you for taking time to share your review with us. We truly appreciate your patience as we worked to resolve your claim. We will continue to be here for you should you need us in the future.

May. 18th, 2022

check_circle

Verified Customer

star star star star star

Trent Tomengo Sanford, FL

They are attentive and facilitate repairs in a timely manner. They don't haggle about costly repairs. They just take care of it.

3 years ago

Reply from First American Home Warranty

Trent, We appreciate your review! It is awesome to know that we have been able to be there for you when you most needed it. We look forward to providing you great service in the future.

May. 12th, 2022

check_circle

Verified Customer

star star star star star

maria gonzales Bakersfield, CA

I called and they sent out an electrician out right away he found the source of the problem and all it took was a small deductible

3 years ago

Reply from First American Home Warranty

Maria, Thank you for your feedback. We are delighted to know that you had a smooth claim process. We appreciate your continued trust in us!

May. 12th, 2022

check_circle

Verified Customer

star star star star star

Wanda Reed Tucson, AZ

They have provided good service, the time frame may have been a little longer than expected and some of the services provided were not the best

3 years ago

Reply from First American Home Warranty

Wanda, Thank you for leaving us a five star review! It is wonderful to know that you have been provided good service. Please know that we do welcome all feedback as we see it as a chance to improve. We will continue to be here for you should you need us in the future.

May. 5th, 2022

check_circle

Verified Customer

star star star star star

Patricia Latham Grants Pass, OR

They get the job done real soon and save me lots of money. I just wished that I could speak to a real person instead of a machine

3 years ago

Reply from First American Home Warranty

Patricia, Thank you for taking the time to share your review! For your convenience, you can also check the status of a claim online through the Homeowner Center. We look forward to being there for you, should you ever need us again.

Apr. 28th, 2022

check_circle

Verified Customer

star star star star star

Al Grider Portland, TN

Reliable fast and quality service they know how to help when you can't seem to find anyone that will come out after hours

3 years ago

Reply from First American Home Warranty

Al, It is fantastic to hear that your issue was resolved. We look forward to providing you great service in the future!

Mar. 30th, 2022

check_circle

Verified Customer

star star star star star

Julie Olsen Mission Viejo, CA

So far they have handled every issue I have submitted a claim for. The companies they enlist to do repairs have been excellent so far.

3 years ago

Reply from First American Home Warranty

Julie, We appreciate you taking the time to share your five star review with us!

Feb. 1st, 2022

check_circle

Verified Customer

star star star star star

Andrea Antezana Alexandria, VA

Easy transaction. I enter claim online. Got a phone call from service provider the next day and they schedule to come in in 2 days.

3 years ago

Reply from First American Home Warranty

Andrea, Thank you for sharing your feedback! We are thrilled to hear that your service was completed quickly.

Feb. 1st, 2022

check_circle

Verified Customer

star star star star star

Lenora R Thomas-Hill Oakland, CA

They have help me out a lot with stuff around my that I couldn't do myself by send license contractors to fix the problem

3 years ago

Reply from First American Home Warranty

Lenora, Thank you for your review. It is wonderful to know that we have been able to be there for you when you most needed it.

Jan. 18th, 2022

check_circle

Verified Customer

star star star star star

Richard Greytak Bradenton, FL

Very quick reactions. A repairman came & evaluated the problem with yhe washer. No part available so a replacement washer was ordered.

3 years ago

Reply from First American Home Warranty

Richard, Thank you for putting your trust in us. We are thrilled to hear that we were able to have this resolved for you so quickly.

Dec. 30th, 2021

check_circle

Verified Customer

star star star star star

Teresa Garibay Manteca, CA

I've had for only a month now and so far great service, more coverage for less, and lower service fee! I haven't requested service yet.

3 years ago

Reply from First American Home Warranty

Teresa, Thank you for taking the time to share your experience with us, so far. We will continue to be here for you should you need us in the future!

Dec. 29th, 2021

check_circle

Verified Customer

star star star star_border star_border

Dylan Odessa, TX

The customer service is subpar and they basically make you do all the footwork on the warranty process other than finding someone for your warranty work. it is a affordable warranty and comes in handy most of the time.

3 years ago

Reply from First American Home Warranty

Dylan, Thank you for taking the time to share your comments with us.

Dec. 21st, 2021

check_circle

Verified Customer

star star star star star

Roger Dillon Bellevue, NE

Quick responding time, and always super friendly and will listen to questions and concerns about any and all questions you may have

3 years ago

Reply from First American Home Warranty

Roger, Thank you for sharing your feedback. We are thrilled to know that your concerns have been resolved! We will continue to be here for you should you need us in the future.

Dec. 21st, 2021

check_circle

Verified Customer

star star star star star_border

Bruce Margolis Phoenix, AZ

several times when they sent me a company to service my system, some companys gave terrible service. It was hard to reach them when I called them for example.

4 years ago

Reply from First American Home Warranty

Hi Bruce. We appreciate your feedback. Have a great day.

Jun. 8th, 2021

check_circle

Verified Customer

star star star star star

Peggy Colton Los Angeles, CA

Because they have a great service and they make sure you are completely satisfied and also they do your service in a timely orderly

4 years ago

Reply from First American Home Warranty

Hi Peggy. Thank you for your feedback.

Jun. 4th, 2021

check_circle

Verified Customer

star star star star star_border

Bob Williams, AZ

There service is pretty good. Contacting them can be confusing at times. The people that do the work are great. They don't cover some stuff I wish they did.

4 years ago

Reply from First American Home Warranty

Thanks Bob for your feedback.

Jun. 4th, 2021

check_circle

Verified Customer

star star star star star

Connie Johnson Columbia, SC

Because I use the Company for my self and I know the quality of their work. I know if I put a claim in they are not going to Cancel me.

4 years ago

Reply from First American Home Warranty

Thanks for your feedback Connie

Jun. 4th, 2021

check_circle

Verified Customer

star star star star star

Shonda Hansen Antioch, CA

The service has been helpful to have. Its comforting to have extra protection. I wish their plumbing service covered a bit more.

4 years ago

Reply from First American Home Warranty

Hi Shonda, thank you for your feedback.

May. 25th, 2021

check_circle

Verified Customer

star star star star star

Miriam Franklin Trussville, AL

They’ve been great so far. We haven’t had a lot of issues but they’ve handled the ones we’ve had in excellent fashion.

4 years ago

Reply from First American Home Warranty

Hi Miriam. Thank you for your feedback. Have a great day.

May. 18th, 2021

check_circle

Verified Customer

star star star star star

Russell Bryant, AR

Customer service was very professional and the contractor they were very professional, great experience from start to finish

4 years ago

Reply from First American Home Warranty

Hi Russell. We appreciate your feedback and are happy to hear that you were satisfied with the overall experience,

May. 18th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Phil Carpenter Hamburg, MI

First American sets you up on an annualized payment schedule on your credit card then makes it very difficult to cancel. This results in months of credit card Billings . I had to cancel my credit card to stop their payments. I emailed all the documents they requested which they said they never received and continued billing me. I would rank them as scammers and give them the lowest possible rating.

4 years ago

Reply from First American Home Warranty

Hi Phil. Thank you for your feedback. Our records do indicate that at this time your contract has been cancelled. However, at the time of the sell of your home we never received your written request to cancel your contract.

May. 4th, 2021

check_circle

Verified Customer

star star star star star

Elizabeth Redding, CA

First American Home Warranty is easy to use and quick to connect you with the right company to help you with whatever your issue is.

4 years ago Edited January 10, 2024

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

check_circle

Verified Customer

star star star star star

Ramiro Murillo San Diego, CA

Because every time I need them they’re always there really fast, I don’t have to wait days for them to take care of my problem

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

check_circle

Verified Customer

star star star star star

Marcella Austria Grants Pass, OR

They sought to remedy our problem with a repair person who found the problem and resolved it, like they say the 3rd times the charm.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 7th, 2021

check_circle

Verified Customer

star star star star star

Debi Foli Pauma Valley, CA

The service was the most professionally provided service I have had with FAHW. TY I am increasing in my opinion of this warranty.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 7th, 2021

check_circle

Verified Customer

star star star star_border star_border

Kim Jarandson Medford, OR

The last Electrician you sent to me, left me with a non working bedroom light and no plug working in the bedroom, he did not find it was a hot wire, outside for a hot tub the old owners had.

4 years ago

check_circle

Verified Customer

star star star star star

Christopher Green Little Rock, AR

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 7th, 2021

check_circle

Verified Customer

star star star star star

Mary Byram, MS

Has been very dependable but with the Refrigerator it took so much longer.He wanted to order the filter from a place he liked!

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

check_circle

Verified Customer

star star star star star

Elizabeth Garrett Chattanooga, TN

They are nice and very professional. They answered all my questions.and I did have to wait a long time to get help with the issue that I was having..

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

check_circle

Verified Customer

star star star star star

Jeff Willis, TX

Great service and fast!! Always on top of your request. If a company can’t make it out to you, they immediately contact someone who can.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

First American Home Warranty Reviews