First American Home Warranty: Read 4,306 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Chris Antioch, TN

First American home warranty is a great service. They were very professional and friendly when I had air conditioner issues.

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 3rd, 2020

check_circle

Verified Customer

star star star star star

Mike Rumley Lake Helen, FL

We have a long history of great service with FAHW. They have always honored their promises and taken care of issues in a timely manner.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

check_circle

Verified Customer

star star star star star

ROY SHELTON West Point, MS

THE HAVE SERVED ME WELL AS A CUSTOMER. THEY MAKE SURE THAT THE SERVICE THEY PROVIDE IS SATISFACTORY. THEY ALSO PICK SOME OF THE BEST TECTNICIANS

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Marissa & Nathaniel Bianco North Las Vegas, NV

If I could give zero stars I would. We called to put a request in for for our new homes refrigerator and an agent actually answered the phone SINGING and was very very very obviously under the influence of alcohol/drugs. So extremely disrespectful!!!! And then when we did get "help" they said they wouldn't be able to come to our house until the end of the next week. So we had to go out and buy a brand new refrigerator because we have 3 kids and all of our food was completely ruined. Hands down absolute WORST customer service my husband and I have ever received.

5 years ago

check_circle

Verified Customer

star star star star star

Myron Ramsey Birmingham, AL

Great service, come on time! I had peace of mind the whole time. I would not have known who to call on my on, without them!

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.

Aug. 6th, 2020

check_circle

Verified Customer

star star star star star_border

Debbie Clayton, NC

Excellent at getting back with me and scheduling a service technician to repair what is wrong. But, I have still had to pay pretty steep fees over what First American covers.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.

Aug. 6th, 2020

check_circle

Verified Customer

star star star star star

Brandy Hudson

They are on top of everything. They also make sure that everything is covered and works after a service request had been done.

5 years ago

Reply from First American Home Warranty

Thank you Brandy for your feedback and taking the time out of your busy schedule to provide us with one.

Jul. 23rd, 2020

check_circle

Verified Customer

star star star star star

Robin Holbrook

Very responsive, the technicians they contract with know their stuff, they are very prompt in repairing or replacing broken appliances

5 years ago

Reply from First American Home Warranty

Thank you Robin for your wonderful feedback.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star_border

Gene Berg

Did not understand the problem and sent a non-licensed electrician to make a repair. Then went by his statement and rejected the work originally requested.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Robert Mcnabb Murrieta, CA

Billing department, not on the ball. Paid service fee, notified I didn’t by account and mail. Sent in canceled check, confirmed by phone call that I had, and I still get letter saying I need to pay.

5 years ago

Reply from First American Home Warranty

Hi Robert. We apologize for that inconvenience. The service call fee has been corrected in our system and you are no longer to receive a notice for payment. Thank you.

Jun. 23rd, 2020

check_circle

Verified Customer

star star star star star

Jeff Garcia Klamath Falls, OR

Great customer service! Fast and friendly service. They also checked up after repairs were complete to check satisfaction.

5 years ago

check_circle

Verified Customer

star star star star star

Manuel O Casarez Las Cruces, NM

Everything was quick and convenient. From the first phone call to the follow up was excellent. Everything was done until my problem was fixed.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

bill jaco Gerber, CA

because when i signed up i was told i would get a bill each month or at least one so that i have a phone number if needed quickly.im still waiting.i just like omething i can hold in my hand.thank you.

5 years ago

Reply from First American Home Warranty

Hi Bill. Monthly payments are automatically charged to the credit card on file. If you have any questions regarding coverage or wish to place a claim then you may do so by calling (800) 992-3400 . Thank you.

Jun. 9th, 2020

check_circle

Verified Customer

star star star star star_border

Jeffrey McDaniel

They cover what I need covered and thier rates are good, downside takes to long to get repair techs on site and they are only allowed to use the lowest cost solution.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback.

May. 26th, 2020

check_circle

Verified Customer

star star star star star

Samantha Chattanooga, TN

They’ve taken care of me and my home. Professional and responsive, the companies they’ve sent for repairs have been great.

5 years ago

Reply from First American Home Warranty

Hi Samantha. Thank you for your feedback. Have a great day.

May. 8th, 2020

check_circle

Verified Customer

star star star star star

steven breth Brighton, TN

They have always repaired any issues I've brought to them. So customer service is everything and they get five stars for that.

5 years ago

Reply from First American Home Warranty

Hi Steven. Thank you for your feedback. Have a great day.

May. 8th, 2020

check_circle

Verified Customer

star star star star star

Henrietta krueger Castro Valley, CA

good customer service. n the warranty sounded good. have not put in any claims since I joined. I hope it is as good as it claims

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. We look forward to servicing claims for you in the future.

May. 6th, 2020

check_circle

Verified Customer

star star star star star

Angie Rosa Sparks, NV

Courteous representatives; fast claim response time; great follow up; and their service provides peace of mind when faced with home repairs.

5 years ago

Reply from First American Home Warranty

Hi Angie, thank you for your feedback. Have a great day.

May. 8th, 2020

check_circle

Verified Customer

star star star star star

Anthony Daniels Martinez, CA

Because they follow up to ensure your service experience was good thorough out the entire process and ask you to rate the experience.

5 years ago

Reply from First American Home Warranty

Thank you Anthony, we appreciate your feedback and are pleased to hear you are satisfied with the service provided. Have a great day.

Apr. 27th, 2020

check_circle

Verified Customer

star star star star star

jay Tybee Island, GA

have done phenomenal job with service calls and reputable service providers. Have been timely on their time to fix also.

5 years ago

Reply from First American Home Warranty

Thank you Jay, we appreciate your feedback and look forward to providing you with service in the future. Have a great day.

Apr. 27th, 2020

check_circle

Verified Customer

star star star star star

Rosalva Morales Riverside, CA

I called and received a next day appointment. The service Tech was on time professional and knew exactly what he was doing.

5 years ago

Reply from First American Home Warranty

Hello Rosalva. We appreciate your feedback and review. Have a great day.

Apr. 9th, 2020

check_circle

Verified Customer

star star star star star_border

Angie

Good service but I got charged $185 extra to change my hot water tank. They ssid it was line modifications and I still have the old lines and shutoff valvr

5 years ago

check_circle

Verified Customer

star star star star star_border

Rene Mendoza

They are fairly quick (not all the time) at answering but will take any excuse for not fixing what you call for and then will not reimburse you any of the money you paid for

5 years ago

Reply from First American Home Warranty

Hello Rene. We appreciate your feedback. There are times when a diagnosis is performed that can result in the repair or replacement not being covered per the terms of the home warranty contract. Thank you. Have a good day.

Apr. 6th, 2020

check_circle

Verified Customer

star star star star star

Susan mauro

So far no problems I have not had to use the warranty yet however when and if i do I'm confident that things will go smoothly

5 years ago

Reply from First American Home Warranty

Hello Susan. We appreciate your feedback and review. Thank you.

Apr. 1st, 2020

check_circle

Verified Customer

star star star star star

Joleen Fitzgerald

I am totally satisfied with their resolution of my water heater claim. Their cost of the replacement was more than one year's premium for me!

5 years ago

Reply from First American Home Warranty

Hello Joleen. We are happy to hear your water heater was replaced and that your are satisfied with our services. Thank you for your feedback. Have a great day.

Mar. 19th, 2020

check_circle

Verified Customer

star star star star star

Anita l smith Santa Rosa, CA

Each time we had a claim they were very efficient and very easy to deal with...well worth the cost...like prepaying for repairs or appliances

5 years ago

Reply from First American Home Warranty

Great to hear, Anita. Thank you for your review. We look forward to servicing you again in the future. Have a great day.

Mar. 4th, 2020

check_circle

Verified Customer

star star star star star

elizabeth robinson

i never had any problems with this company.they responds to your needs right away and give you your info who will be coming.

6 years ago

Reply from First American Home Warranty

Thank you Elizabeth for your review.

Jan. 24th, 2020

check_circle

Verified Customer

star star star star star

Alan Cornelison

Great response on problems. I have no problems getting through to anyone on the phone.there staff is very customer friendly.

6 years ago

Reply from First American Home Warranty

Hi Alan. Thank you for your feedback.

Jan. 17th, 2020

check_circle

Verified Customer

star star star star star

Sherry Hazel

They come when you call them I had to use them twice, not so satisfied the first time but extremely satisfied the second time.

6 years ago

Reply from First American Home Warranty

Thank you Sherry for your review.

Jan. 21st, 2020

check_circle

Verified Customer

star star star star star

walte mosley

I have always had a good experience when dealing with them. Don't have to continueously contact them to have an issue resolved.

6 years ago

Reply from First American Home Warranty

Thank you Walte for your review.

Jan. 21st, 2020

check_circle

Verified Customer

star star star star star

Leopoldo Winchester, CA

fast, expedited and efficient service. Schedule a service is not hard and most 3rd party technicians are courteous, nice and hard working people

6 years ago

Reply from First American Home Warranty

Thank you Leopoldo for taking the time to provide us with your feedback.

Jan. 21st, 2020

check_circle

Verified Customer

star star star star star

Shari Rosbeck

Best customer service, fast scheduling, if the company that is called does not respond,they will reschedule with another company asap.

6 years ago

Reply from First American Home Warranty

Thank you Shari for taking the time to provide us with your review. We appreciate it.

Oct. 24th, 2019

check_circle

Verified Customer

star star star star star

Mark V Migliore

Having worked in the past with other companies (AHS) the difference is line night and day. They genuinely care about their customers.

6 years ago

Reply from First American Home Warranty

Thank you Mark for taking the time to provide us with your review. We appreciate it.

Oct. 24th, 2019

check_circle

Verified Customer

star star star star star_border

Lynne Kristiansen

I think the $75 copay for some services is double what it would cost if I outright hired them to do the job. That was my experience with the garage door problem

6 years ago

Reply from First American Home Warranty

Hi Lynne. Thank you for your feedback.

Oct. 24th, 2019

check_circle

Verified Customer

star star star star star

Marc Anthony Solis Santa Maria, CA

Very very very very Very responsive and professional. Get back to you and explain the warranty in an easy to understand manner.

6 years ago

Reply from First American Home Warranty

Thank you Marc for your feedback.

Oct. 2nd, 2019

check_circle

Verified Customer

star star star star star

George Grayson

We had a problem, they arranged someone to come fix it first thing in the morning the day after we called, for the previously specified co-pay

6 years ago

Reply from First American Home Warranty

Thank you George for your review.

Sep. 25th, 2019

check_circle

Verified Customer

star star star star star

Kathy

The first time I''ve ever used my warranty I received excellent customer service and updates and the claim was resolved with expedience and accuracy

6 years ago

Reply from First American Home Warranty

Thank you for your review Kathy. We look forward to servicing you again in the future.

Sep. 25th, 2019

check_circle

Verified Customer

star star star star star

Randy Moran

the work was completed quickly. The service technician went above and beyond his duties to ensure that the work was completed correctly.

6 years ago

Reply from First American Home Warranty

Very happy to hear this Randy, thank you for your review!

Sep. 25th, 2019

check_circle

Verified Customer

star star star star star

R. Thusu

Overall happy with their service, its good value for the money paid. Peace of mind that anything that needs attending to, gets done.

6 years ago

Reply from First American Home Warranty

We appreciate your feedback, thank you.

Sep. 25th, 2019

check_circle

Verified Customer

star star star star star

Henri

My water regulator broke and they came and fixed it and did that in less than thirty minutes. they come so quickly and fix it.

6 years ago

Reply from First American Home Warranty

Henri, Thank you for putting your trust in us. We are pleased to hear your concerns were resolved quickly!

Oct. 18th, 2021

check_circle

Verified Customer

star star star star star

Maria

I get a response very fast and all the services they have done have been great. We used the warranty to fix the AC. They did a good service.

6 years ago

Reply from First American Home Warranty

Maria, Thank you for taking the time to share your experience with us!

Oct. 18th, 2021

check_circle

Verified Customer

star star star star star

Candice

Our AC quit working and they came right out, ordered a new part and got it fixed. They got the job done and were all really nice.

6 years ago

Reply from First American Home Warranty

Thank you Candice, we look forward to servicing you again in the future!

Sep. 18th, 2019

check_circle

Verified Customer

star star star star star

Bryan

Always responsive and makes sure things are done right and in a timely fashion. They've always been outstanding with the customer service.

6 years ago

Reply from First American Home Warranty

Thank you Bryan for your review.

Sep. 18th, 2019

check_circle

Verified Customer

star star star star star

Carolyn

I just used it for my microwave. The guy did a great job and ordered the part it needed. I haven't had a bad experience.

6 years ago

Reply from First American Home Warranty

Great to hear, Carolyn. Thank you for your review.

Sep. 18th, 2019

check_circle

Verified Customer

star star star star star

Silvio

Always punctual. Very competent excellent job. I would recommend to my friends and family that they are the best company around.

6 years ago

Reply from First American Home Warranty

Thank you Silvio for your review and for choosing First American.

Sep. 18th, 2019

check_circle

Verified Customer

star star star star star

Thomas

It had coverage that some of the other companies didn't have. I had a clogged sink and they came and fixed it. They respond quick and efficiently.

6 years ago

Reply from First American Home Warranty

Hi Thomas, we appreciate your feedback and look forward to servicing you again.

Sep. 18th, 2019

check_circle

Verified Customer

star star star star star_border

Margaret

They have changed their policy to only pay for little things. If the claim is big, they word a rejection to say I have to pay nearly all costs of repair or replacement.

6 years ago

check_circle

Verified Customer

star star star star star

Anonymous

Always get job done. Replace product without hassle when they fail. Have had trouble with one contractor. Don't let them do work.

6 years ago

Reply from First American Home Warranty

Thank you for your review.

Aug. 20th, 2019

check_circle

Verified Customer

star star star star star_border

Lupe Espinal

There good, it's a hot & miss on service. Only twice was not happy of the people who came. But majority of them are very good and know what there doing.

6 years ago

Reply from First American Home Warranty

Hello Lupe. Thank you for your review.

Aug. 20th, 2019

check_circle

Verified Customer

star star star star_border star_border

Robert

Can hardly get someone from First American Home Warranty to get someone scheduled to come to my house. I usually have to find something myself, then pay them in full and wait weeks for me to get reimbursed.

6 years ago

First American Home Warranty Reviews