First American Home Warranty: Read 4,242 User Reviews From Real Homeowners

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Verified Customer

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Brandi Mesa, AZ

My garage door stopped working and needed servicing. They were on time, quick and easy. Customer service was knowledgeable and experienced

6 years ago

Reply from First American Home Warranty

Hi Brandi, we are happy to hear your garage door has been repaired. Thank you for choosing First American.

Aug. 1st, 2019

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Verified Customer

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Don

It's always been just perfect. My air conditioner went out and it was repaired in probably two hours and the house of cool again.

6 years ago

Reply from First American Home Warranty

Hello Don. Thank you for your review.

Aug. 1st, 2019

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Verified Customer

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Suzanne

Recently I had plumbing issues. They came out in a timely manner and fixed it quickly and were very professional. They're knowledgeable and friendly.

6 years ago

Reply from First American Home Warranty

Thank you Suzanne for your review.

Aug. 1st, 2019

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Verified Customer

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Chrissy

I'm a real estate agent and I use them a lot. They're very responsive I particularly like the rep that I have she's very helpful.

6 years ago

Reply from First American Home Warranty

Hello Chrissy. Thank you for your feedback!

Aug. 1st, 2019

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Verified Customer

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Bc

I can call when I have problems and I get to choose the service. I believe that they give a good customer service and good value for the warranty.

6 years ago

Reply from First American Home Warranty

Hello Bc. We appreciate your feedback!

Aug. 1st, 2019

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Verified Customer

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Maria

The few times we had to call everything has been taken care of immediately. They send the right people. We never had any problems.

6 years ago

Reply from First American Home Warranty

Hello Maria, thank you for your review!

Aug. 2nd, 2019

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Verified Customer

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Michael

I think that they need to always screen companies. There was a time something went wrong and it took a long time to be resolved, but my recent experience was excellent.

6 years ago

Reply from First American Home Warranty

Thank you Michael for your review.

Aug. 1st, 2019

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Verified Customer

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Jennifer

They were quick to respond and do what they said they're going to do. I liked that I could put in a request online and get an immediate confirmation.

6 years ago

Reply from First American Home Warranty

Hi Jennifer, we appreciate your feedback and thank you for choosing First American!

Aug. 2nd, 2019

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Verified Customer

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Mary

They always call me back or text me to keep me in the loop. They will find someone to help me out so I don't have to go looking for service.

6 years ago

Reply from First American Home Warranty

Thank you Mary for your review.

Aug. 1st, 2019

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Verified Customer

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Randy

It was quick and easy. I had a leaky master shower head they got repaired and my ceiling fan was not working and that got repaired too.

6 years ago

Reply from First American Home Warranty

Hello Randy. Thank you for your review.

Aug. 1st, 2019

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Verified Customer

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Drew

We've used it twice. They were very speedy and easy to get a hold of. We had a a problem with our furnace and someone came out and checked everything else while he was here.

6 years ago

Reply from First American Home Warranty

Hello Drew. We appreciate your review.

Aug. 1st, 2019

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Verified Customer

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Jeanette

I've used them a couple times this year. They're very trustworthy and quick to respond. However the people that they use are not always expert in their field.

6 years ago

Reply from First American Home Warranty

Thank you Jeanette for your review.

Aug. 1st, 2019

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Verified Customer

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Arty

Service was excellent. They were very helpful and very understanding. They have contacts in the area for service companies.

6 years ago

Reply from First American Home Warranty

Hi Arty. Thank you for your feedback!

Aug. 1st, 2019

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Verified Customer

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Paul Y.

Some simple cases are OK. But A/C service is not acceptable. There is a company called Expert HVAC, which I have told them is not responsive and overall terrible but they keep sending them. Shouldn't they have learned from my feedback?

6 years ago

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Verified Customer

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Doniele Glen Echo, MD

I didn't like the other company I was using. I am always able to get through with First American and get support online.

6 years ago

Reply from First American Home Warranty

Thank you Doniele. We look forward to servicing you again in the future.

Jun. 25th, 2019

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Verified Customer

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Timothy New Caney, TX

Recently I used it for air conditioning, which I had to get replaced. They do a pretty good job of keeping up with me and making sure things get done.

6 years ago

Reply from First American Home Warranty

Thank you Timothy for your feedback.

Jun. 25th, 2019

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Verified Customer

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James Hemet, CA

It came with the purchase on my home. They respond quickly. When the lights wouldn't work in the garage, they ran a new line.

6 years ago

Reply from First American Home Warranty

Thank you James for your review.

Jun. 25th, 2019

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Verified Customer

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Anonymous

I haven't had any major issues with First American. We trust them and they are reliable. We had issues with our fridge and it was finally repaired for good.

6 years ago

Reply from First American Home Warranty

Thank you for taking the time to share your review with us!

Oct. 18th, 2021

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Verified Customer

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Helen Kamin

They lied about when emergency service would take placeplace. No return phone calls when indicated they would with status information. Representative refused to let me speak with a supervisor. Don''t think they really have them as all calls were answered in El Salvador or Guatemala. Request to have ac issue turned in as emergency due to severe health issues. Request was turned in as normal. Service took more than 5 days with emergency status. This is unacceptable. After more than 15 years with a company, one does not ex

6 years ago

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Verified Customer

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Joy Kahlmeyer

The company that calls to schedule the appointment typically doesn't have the correct information regarding the issue. However this is a minor thing :)

6 years ago

Reply from First American Home Warranty

Hi Joy. We appreciate your review.

Jun. 19th, 2019

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Verified Customer

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Christine

The time for the service rep to call us, they expedited the service, the service was perfect and have had no issues since.

6 years ago

Reply from First American Home Warranty

Hi Christine. Thank you for your review.

Jun. 19th, 2019

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Verified Customer

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Lynn Money

Great program for aging appliances! They are responsive and quick to schedule a qualified contractor that works with my schedule.

6 years ago

Reply from First American Home Warranty

Hi Lynn, thank you for taking the time to provide a review.

Jun. 19th, 2019

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Verified Customer

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Thomas

Everything's always been perfect. First American Warranty has always been very good. I've had them for seven to nine years.

6 years ago

Reply from First American Home Warranty

Hi Thomas. Thank you for your loyal service. We appreciate you!

Jun. 17th, 2019

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Verified Customer

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Anonymous

FAHW keeps in contact with their customers. I've use them several times and most times I've had a quick response. They use reputable people.

6 years ago

Reply from First American Home Warranty

Thank you for the review!

Jun. 17th, 2019

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Verified Customer

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John Canton, MS

I found out that I had a leak in my dishwasher so we used it to replace it. They didn't get fix everything that they said was happening.

6 years ago

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Verified Customer

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Luis Van Nuys, CA

I always get very good service. I had an electric problem and I called them and they fixed it right away. They were very reliable.

6 years ago

Reply from First American Home Warranty

Hi, Luis. Thank you for the positive review. We are happy to hear that you are a satisfied contract holder!

Jun. 17th, 2019

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Verified Customer

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Diana

Courteous and have immediate responses. I needed my microwave fixed. I called them and they sent someone out immediately and replaced it.

6 years ago

Reply from First American Home Warranty

Hi Diana. Thank you for taking the time to let us know how we are doing!

Jun. 17th, 2019

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Verified Customer

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Anonymous

One of the electrical outlets went out in the house and I had to call them. On some things maybe they should be more timely manner getting the job done and handled quicker.

6 years ago

Reply from First American Home Warranty

Thank you for the feedback.

Jun. 17th, 2019

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Verified Customer

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John Fink

Every time some one comes to fix something u have to buy something more that cost more money because they don''t have that one only one for more money or u have to wait or 2-3weeks

6 years ago

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Verified Customer

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Richard Angell

First America Home Warranty does not have the network to serve the smaller cities. I requested service from a plumber, electrician and locksmith. First America told me they had no one in their network that could provide service. I was told to find my own provider and they would reimburse me less the service fee. I did find my own people for less than the cost of the service fee. If First America can't provide service for the small things, what are the odds they will help with the major things.

6 years ago

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Verified Customer

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Gunilla Edwards

Now they are really great. A couple of yrs ago there were problem which now seem fixed. much better customer services.

6 years ago

Reply from First American Home Warranty

Hi Gunilla. We appreciate your review and for choosing First American.

Jun. 11th, 2019

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Verified Customer

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Victoria Quintanilla

Prompt, professional, pleasant service. Problems generally get taken care of very quickly and by professional companies with good reputations.

6 years ago

Reply from First American Home Warranty

Thank you Victoria for your review.

Jun. 4th, 2019

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Verified Customer

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Cheryl Graafstra

The quality of companies are not very trustworthy, they do not show up for sched'd appts. They quickly respond to me with repair business to set up repair. FAHW has better coverage than other home warranty companies.

6 years ago

Reply from First American Home Warranty

Hi Cheryl. We apologize the contractor missed appointments. We appreciate your feedback.

Jun. 4th, 2019

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Verified Customer

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Khonas

Good, accurate, and they get the job done. had to use it for some water leaking in the kitchen and the toilet and the guy fixed it, he had to come twice, but it was good.

6 years ago

Reply from First American Home Warranty

Thank you for your feedback. We are delighted to know you were able to have these issues resolved. We appreciate your continued trust in us.

Oct. 18th, 2021

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Verified Customer

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Elizabeth

There is no problem, they did a great job and were quicker than I expected. They were efficient and quick with no hustle.

6 years ago

Reply from First American Home Warranty

Hi Elizabeth. We appreciate your review!

Jun. 3rd, 2019

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Verified Customer

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Anonymous

A friend of mine recommended them. I had a service that needed to be done and they took care of everything that needed to be done.

6 years ago

Reply from First American Home Warranty

Thank you for putting your trust in us. We are pleased to hear your concerns have been resolved.

Oct. 18th, 2021

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Verified Customer

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Donald

Our realtor and real estate agent recommended them. It has excellent service when we needed them. It was excellent service.

6 years ago

Reply from First American Home Warranty

Thank you Donald for your review.

Jun. 3rd, 2019

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Verified Customer

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Philip

Everything worked out really well, I had no issues. It has always been east and quick. They replaced or repaired things quickly.

6 years ago

Reply from First American Home Warranty

Hi Philip, thank you for your review.

Jun. 3rd, 2019

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Verified Customer

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Donnie Los Angeles, CA

They are very professional and get back to you quick. I needed something done in my bedroom and they sent a plumber to take care of it.

6 years ago

Reply from First American Home Warranty

Donnie, Thank you for taking the time to share your experience with us. It is great to hear that any issues you had were resolved quickly!

Oct. 18th, 2021

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Verified Customer

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Fred P Santee, CA

Our dishwasher was not draining properly and we called them and they sent out a repair man. He found the problem and fixed and did a good job.

6 years ago

Reply from First American Home Warranty

Fred P, It is fantastic to hear that your issue was resolved. We look forward to providing you great service in the future.

Oct. 18th, 2021

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Verified Customer

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Alex Ware Sedona, AZ

Phone system sucks. Too much wait time. Call handlers lack enthusiasm. Service response from providers is mostly good. Surprised that there isn't a plumber closer than Phoenix and 4 day appointment time

6 years ago

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Verified Customer

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Anonymous

Sometimes they're very good and sometimes they're not. One time my refridgerator didn't work and I called them and they said they weren't going to do anything about it. Sometimes they don't think that it's not working. I just wish they didn't give home owners a bad time

6 years ago

Reply from First American Home Warranty

Thank you for sharing your recent experience. We take all feedback provided to us seriously, as it helps us to make changes where needed.

Oct. 19th, 2021

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Verified Customer

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Bruce

It's easy to communicate with them and they provide excellent customer service. We had a furnace failure and we got the new furnace.

6 years ago

Reply from First American Home Warranty

Hi Bruce. Thank you for your review. We are happy to hear that your furnace was replaced. Thank you for choosing First American.

May. 29th, 2019

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Verified Customer

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Lucy

I wish I had one rep to follow up with me with my issues. Every time I call, I am talking to someone new and I'm having to explain myself again and it's very stressful and frustrating. It's all been difficult.

6 years ago

Reply from First American Home Warranty

Lucy, Thank you for sharing your recent experience. We take all feedback provided to us seriously, as it helps us to make changes where needed.

Oct. 19th, 2021

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Verified Customer

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Silvers

They always perform like I've asked them to so far. I needed my pool filter fixed and they came out and fixed it. They've been timely.

6 years ago

Reply from First American Home Warranty

Hi Silvers. We are glad to hear your pool filter was repaired. Thank you for your review, we appreciate it.

May. 29th, 2019

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Verified Customer

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Argelio

First America Home Warranty is very helpful every time I call them. The day after I called them, a plumber was at my house. The service is very quick.

6 years ago

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Verified Customer

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Diana

Customer service responds very quickly and they do a great job when I need someone to help with repairs. The are very good with follow through.

6 years ago

Reply from First American Home Warranty

Hi Diana. Thank you for your review.

May. 29th, 2019

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Verified Customer

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Lois

Customer service has always been very knowledgeable and informative on their policies. I haven't had a problem with them at all.

6 years ago

Reply from First American Home Warranty

Hi Lois. Thank you for your review.

May. 29th, 2019

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Verified Customer

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Treshaune

First American Home Warranty had someone out the same day that I called to help me with my water heater. Every year that I have had the service, the price has gone up.

6 years ago

Reply from First American Home Warranty

Hi Treshaune. Thank you for your feedback. We appreciate it.

May. 29th, 2019

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Verified Customer

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Wendy

First American home warranty is prompt at responding to calls for help. So far we have not had any issues. When we have needed help, they were there for us.

6 years ago

Reply from First American Home Warranty

Thank you for your review, Wendy.

May. 29th, 2019

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