First American Home Warranty: Read 4,262 User Reviews From Real Homeowners

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Verified Customer

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Carolyn

I just used it for my microwave. The guy did a great job and ordered the part it needed. I haven't had a bad experience.

6 years ago

Reply from First American Home Warranty

Great to hear, Carolyn. Thank you for your review.

Sep. 18th, 2019

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Verified Customer

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Bryan

Always responsive and makes sure things are done right and in a timely fashion. They've always been outstanding with the customer service.

6 years ago

Reply from First American Home Warranty

Thank you Bryan for your review.

Sep. 18th, 2019

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Verified Customer

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Silvio

Always punctual. Very competent excellent job. I would recommend to my friends and family that they are the best company around.

6 years ago

Reply from First American Home Warranty

Thank you Silvio for your review and for choosing First American.

Sep. 18th, 2019

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Verified Customer

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Thomas

It had coverage that some of the other companies didn't have. I had a clogged sink and they came and fixed it. They respond quick and efficiently.

6 years ago

Reply from First American Home Warranty

Hi Thomas, we appreciate your feedback and look forward to servicing you again.

Sep. 18th, 2019

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Verified Customer

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Margaret

They have changed their policy to only pay for little things. If the claim is big, they word a rejection to say I have to pay nearly all costs of repair or replacement.

6 years ago

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Verified Customer

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Robert

Can hardly get someone from First American Home Warranty to get someone scheduled to come to my house. I usually have to find something myself, then pay them in full and wait weeks for me to get reimbursed.

6 years ago

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Verified Customer

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Anonymous

Always get job done. Replace product without hassle when they fail. Have had trouble with one contractor. Don't let them do work.

6 years ago

Reply from First American Home Warranty

Thank you for your review.

Aug. 20th, 2019

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Verified Customer

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Lupe Espinal

There good, it's a hot & miss on service. Only twice was not happy of the people who came. But majority of them are very good and know what there doing.

6 years ago

Reply from First American Home Warranty

Hello Lupe. Thank you for your review.

Aug. 20th, 2019

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Verified Customer

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4 Wolfforth, TX

We've had several appliances go out on us and we called them for service and they ended up replacing most of it. They get an answer back to us almost immediately.

6 years ago

Reply from First American Home Warranty

Hi Bill. We appreciate your review.

Aug. 14th, 2019

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Verified Customer

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5 Bakersfield, CA

Courteous and quick responses. One of our locks broke I called yesterday and the locksmith came over today right at the appointment time.

6 years ago

Reply from First American Home Warranty

We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five star service!

Oct. 18th, 2021

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Verified Customer

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5 Williams, AZ

Quick responses, good service, and good follow up. The microwave stopped working so we called and they notified a contractor to make repairs.

6 years ago

Reply from First American Home Warranty

Thank you for leaving us a five star review regarding your experience!

Oct. 18th, 2021

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Verified Customer

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Flora Somerset, CA

It's very efficient, I'm pleased with them. They respond rapidly and I don't have any problems. They are able to fix things, no questions asked.

6 years ago

Reply from First American Home Warranty

Thank you Flora for your feedback, we look forward to servicing you again.

Aug. 9th, 2019

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Verified Customer

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Mary Conway, AR

The only complaint I have it that they often send different companies and that is a little difficult. Other than that, it is easy to use, I've used it every year.

6 years ago

Reply from First American Home Warranty

Thank you Mary for your review, we appreciate it.

Aug. 9th, 2019

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Verified Customer

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Armand Lake Worth, FL

I didn't get somebody to my house until three days later and I can't in touch with them because they don't pick up their phone. I ended up paying a hundred and eighty dollars plus the two hundred and eighty dollars I put in the system.

6 years ago

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Verified Customer

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Anonymous Arlington, TN

They are expensive but you know what you are paying for. They have been very responsive and quick. They use friendly and well trained technicians to handle the problems.

6 years ago

Reply from First American Home Warranty

Thank you for your review.

Aug. 9th, 2019

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Verified Customer

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Randi Lake Mary, FL

Usually I get everything taken care of that I need. I wish they would use the same contractor for my air conditioning that they used in the past.

6 years ago

Reply from First American Home Warranty

Hello Randi. Thank you for your review.

Aug. 9th, 2019

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Verified Customer

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Mamie

They try to get people out to you right away. One time we had a stopped up sink and they sent somebody out who took care of that.

6 years ago

Reply from First American Home Warranty

Thank you Mamie for your feedback, we appreciate it.

Aug. 7th, 2019

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Verified Customer

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Brandi Mesa, AZ

My garage door stopped working and needed servicing. They were on time, quick and easy. Customer service was knowledgeable and experienced

6 years ago

Reply from First American Home Warranty

Hi Brandi, we are happy to hear your garage door has been repaired. Thank you for choosing First American.

Aug. 1st, 2019

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Verified Customer

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Don

It's always been just perfect. My air conditioner went out and it was repaired in probably two hours and the house of cool again.

6 years ago

Reply from First American Home Warranty

Hello Don. Thank you for your review.

Aug. 1st, 2019

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Verified Customer

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Chrissy

I'm a real estate agent and I use them a lot. They're very responsive I particularly like the rep that I have she's very helpful.

6 years ago

Reply from First American Home Warranty

Hello Chrissy. Thank you for your feedback!

Aug. 1st, 2019

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Verified Customer

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Suzanne

Recently I had plumbing issues. They came out in a timely manner and fixed it quickly and were very professional. They're knowledgeable and friendly.

6 years ago

Reply from First American Home Warranty

Thank you Suzanne for your review.

Aug. 1st, 2019

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Verified Customer

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Bc

I can call when I have problems and I get to choose the service. I believe that they give a good customer service and good value for the warranty.

6 years ago

Reply from First American Home Warranty

Hello Bc. We appreciate your feedback!

Aug. 1st, 2019

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Verified Customer

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Michael

I think that they need to always screen companies. There was a time something went wrong and it took a long time to be resolved, but my recent experience was excellent.

6 years ago

Reply from First American Home Warranty

Thank you Michael for your review.

Aug. 1st, 2019

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Verified Customer

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Maria

The few times we had to call everything has been taken care of immediately. They send the right people. We never had any problems.

6 years ago

Reply from First American Home Warranty

Hello Maria, thank you for your review!

Aug. 2nd, 2019

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Verified Customer

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Jennifer

They were quick to respond and do what they said they're going to do. I liked that I could put in a request online and get an immediate confirmation.

6 years ago

Reply from First American Home Warranty

Hi Jennifer, we appreciate your feedback and thank you for choosing First American!

Aug. 2nd, 2019

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Verified Customer

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Mary

They always call me back or text me to keep me in the loop. They will find someone to help me out so I don't have to go looking for service.

6 years ago

Reply from First American Home Warranty

Thank you Mary for your review.

Aug. 1st, 2019

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Verified Customer

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Randy

It was quick and easy. I had a leaky master shower head they got repaired and my ceiling fan was not working and that got repaired too.

6 years ago

Reply from First American Home Warranty

Hello Randy. Thank you for your review.

Aug. 1st, 2019

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Verified Customer

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Drew

We've used it twice. They were very speedy and easy to get a hold of. We had a a problem with our furnace and someone came out and checked everything else while he was here.

6 years ago

Reply from First American Home Warranty

Hello Drew. We appreciate your review.

Aug. 1st, 2019

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Verified Customer

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Jeanette

I've used them a couple times this year. They're very trustworthy and quick to respond. However the people that they use are not always expert in their field.

6 years ago

Reply from First American Home Warranty

Thank you Jeanette for your review.

Aug. 1st, 2019

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Verified Customer

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Arty

Service was excellent. They were very helpful and very understanding. They have contacts in the area for service companies.

6 years ago

Reply from First American Home Warranty

Hi Arty. Thank you for your feedback!

Aug. 1st, 2019

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Verified Customer

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Paul Y.

Some simple cases are OK. But A/C service is not acceptable. There is a company called Expert HVAC, which I have told them is not responsive and overall terrible but they keep sending them. Shouldn't they have learned from my feedback?

6 years ago

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Verified Customer

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Doniele Glen Echo, MD

I didn't like the other company I was using. I am always able to get through with First American and get support online.

6 years ago

Reply from First American Home Warranty

Thank you Doniele. We look forward to servicing you again in the future.

Jun. 25th, 2019

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Verified Customer

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Timothy New Caney, TX

Recently I used it for air conditioning, which I had to get replaced. They do a pretty good job of keeping up with me and making sure things get done.

6 years ago

Reply from First American Home Warranty

Thank you Timothy for your feedback.

Jun. 25th, 2019

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Verified Customer

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James Hemet, CA

It came with the purchase on my home. They respond quickly. When the lights wouldn't work in the garage, they ran a new line.

6 years ago

Reply from First American Home Warranty

Thank you James for your review.

Jun. 25th, 2019

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Verified Customer

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Anonymous

I haven't had any major issues with First American. We trust them and they are reliable. We had issues with our fridge and it was finally repaired for good.

6 years ago

Reply from First American Home Warranty

Thank you for taking the time to share your review with us!

Oct. 18th, 2021

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Verified Customer

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Helen Kamin

They lied about when emergency service would take placeplace. No return phone calls when indicated they would with status information. Representative refused to let me speak with a supervisor. Don''t think they really have them as all calls were answered in El Salvador or Guatemala. Request to have ac issue turned in as emergency due to severe health issues. Request was turned in as normal. Service took more than 5 days with emergency status. This is unacceptable. After more than 15 years with a company, one does not ex

6 years ago

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Verified Customer

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Joy Kahlmeyer

The company that calls to schedule the appointment typically doesn't have the correct information regarding the issue. However this is a minor thing :)

6 years ago

Reply from First American Home Warranty

Hi Joy. We appreciate your review.

Jun. 19th, 2019

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Verified Customer

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Lynn Money

Great program for aging appliances! They are responsive and quick to schedule a qualified contractor that works with my schedule.

6 years ago

Reply from First American Home Warranty

Hi Lynn, thank you for taking the time to provide a review.

Jun. 19th, 2019

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Verified Customer

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Christine

The time for the service rep to call us, they expedited the service, the service was perfect and have had no issues since.

6 years ago

Reply from First American Home Warranty

Hi Christine. Thank you for your review.

Jun. 19th, 2019

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Verified Customer

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Thomas

Everything's always been perfect. First American Warranty has always been very good. I've had them for seven to nine years.

6 years ago

Reply from First American Home Warranty

Hi Thomas. Thank you for your loyal service. We appreciate you!

Jun. 17th, 2019

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Verified Customer

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Anonymous

FAHW keeps in contact with their customers. I've use them several times and most times I've had a quick response. They use reputable people.

6 years ago

Reply from First American Home Warranty

Thank you for the review!

Jun. 17th, 2019

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Verified Customer

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John Canton, MS

I found out that I had a leak in my dishwasher so we used it to replace it. They didn't get fix everything that they said was happening.

6 years ago

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Verified Customer

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Luis Van Nuys, CA

I always get very good service. I had an electric problem and I called them and they fixed it right away. They were very reliable.

6 years ago

Reply from First American Home Warranty

Hi, Luis. Thank you for the positive review. We are happy to hear that you are a satisfied contract holder!

Jun. 17th, 2019

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Verified Customer

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Diana

Courteous and have immediate responses. I needed my microwave fixed. I called them and they sent someone out immediately and replaced it.

6 years ago

Reply from First American Home Warranty

Hi Diana. Thank you for taking the time to let us know how we are doing!

Jun. 17th, 2019

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Verified Customer

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Anonymous

One of the electrical outlets went out in the house and I had to call them. On some things maybe they should be more timely manner getting the job done and handled quicker.

6 years ago

Reply from First American Home Warranty

Thank you for the feedback.

Jun. 17th, 2019

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Verified Customer

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Richard Angell

First America Home Warranty does not have the network to serve the smaller cities. I requested service from a plumber, electrician and locksmith. First America told me they had no one in their network that could provide service. I was told to find my own provider and they would reimburse me less the service fee. I did find my own people for less than the cost of the service fee. If First America can't provide service for the small things, what are the odds they will help with the major things.

6 years ago

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Verified Customer

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John Fink

Every time some one comes to fix something u have to buy something more that cost more money because they don''t have that one only one for more money or u have to wait or 2-3weeks

6 years ago

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Verified Customer

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Gunilla Edwards

Now they are really great. A couple of yrs ago there were problem which now seem fixed. much better customer services.

6 years ago

Reply from First American Home Warranty

Hi Gunilla. We appreciate your review and for choosing First American.

Jun. 11th, 2019

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Verified Customer

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Victoria Quintanilla

Prompt, professional, pleasant service. Problems generally get taken care of very quickly and by professional companies with good reputations.

6 years ago

Reply from First American Home Warranty

Thank you Victoria for your review.

Jun. 4th, 2019

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Verified Customer

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Cheryl Graafstra

The quality of companies are not very trustworthy, they do not show up for sched'd appts. They quickly respond to me with repair business to set up repair. FAHW has better coverage than other home warranty companies.

6 years ago

Reply from First American Home Warranty

Hi Cheryl. We apologize the contractor missed appointments. We appreciate your feedback.

Jun. 4th, 2019

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