First American Home Warranty: Read 4,426 User Reviews From Real Homeowners

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Verified Customer

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Robin

Good recommendations. Like the quickness of responding to calls.

7 months ago

Reply from First American Home Warranty

Robin, Thanks for letting us be part of keeping your home worry-free!

Mar. 11th, 2026

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Verified Customer

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Kerry

I have been with American Home Warranty for many and they have covered numeris

7 months ago

Reply from First American Home Warranty

Kerry, Protecting your home is our top priority—thanks for trusting us with it!

Mar. 11th, 2026

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Verified Customer

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Yvonne

Fast effective and reliable service and also very reasonable

7 months ago

Reply from First American Home Warranty

Yvonne, Thank you for your feedback—it helps us continue to deliver reliable service to homeowners like you!

Mar. 8th, 2026

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Verified Customer

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Lourdes

I always received attention and service prompt and satisfactory

8 months ago

Reply from First American Home Warranty

Lourdes, Thanks for letting us be part of keeping your home worry-free!

Feb. 25th, 2026

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Verified Customer

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Keith

always quick to respond get the issue fixed.. good support and follow through

8 months ago

Reply from First American Home Warranty

Keith, Thank you for putting your trust in us. We are pleased to hear your concerns have been resolved!

Feb. 25th, 2026

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Verified Customer

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Anna

Because the head of your Recruiting Department is stunning!!!

8 months ago

Reply from First American Home Warranty

Anna, Thank you for your review!

Feb. 23rd, 2026

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Verified Customer

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Manuel

Easy to request services . Very friendly associates and very knowledgeable.

8 months ago

Reply from First American Home Warranty

Manuel, We sincerely appreciate your five-star rating and your continued trust in our services!

Feb. 11th, 2026

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Verified Customer

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Lottie

Never had to use it yet. But I've been in touch.very professional

8 months ago

Reply from First American Home Warranty

Lottie, Thanks for letting us be part of keeping your home worry-free!

Feb. 11th, 2026

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Verified Customer

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Lavone

When Fridge went out American Home purchased a new one and solved my problem

8 months ago

Reply from First American Home Warranty

Lavone, Thanks so much for sharing your great feedback with us regarding your recent service!

Feb. 6th, 2026

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Verified Customer

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Gerald

Excellent timely service. I would highly recommend First American!

8 months ago

Reply from First American Home Warranty

Gerald, We appreciate you taking the time to share your review. It is great to know that you recommend us! We will continue to be here for you should you need us in the future.

Feb. 6th, 2026

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Verified Customer

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Retha

They are prompt with getting your request out to a contractor

8 months ago

Reply from First American Home Warranty

Retha, We sincerely appreciate your five-star rating and your continued trust in our services!

Feb. 6th, 2026

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Verified Customer

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Carmela

I have been working with them for almost 20 years and I haven't had a problem with their service.

8 months ago

Reply from First American Home Warranty

Carmela, Thank you for taking the time to share your review with us. It is great to know that we have been able to be there for you when you needed it most for 20 years. We will continue to be here for you should you need us in the future!

Jan. 28th, 2026

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Verified Customer

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Ronald

I have used them for years. Have always been open to reaching a mutual agreement on most outstanding issues.

9 months ago

Reply from First American Home Warranty

Ronald, Thank you for putting your trust in us!

Jan. 15th, 2026

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Verified Customer

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Bill

Allows me to keep our home in great shape and not worry about things not working

9 months ago

Reply from First American Home Warranty

Bill, We sincerely appreciate your five-star rating and your continued trust in our services!

Jan. 15th, 2026

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Verified Customer

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Alicia

It is a big company and likes to make its clients happy and relax when they have to submit a claim.

10 months ago

Reply from First American Home Warranty

Alicia, Your satisfaction means a lot to us, and we’re so glad we could deliver the support you needed when it mattered most!

Dec. 12th, 2025

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Verified Customer

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Daniel

They took good care of me when I had an issue. Excellent customer service. Good communication..

10 months ago

Reply from First American Home Warranty

Daniel, We sincerely appreciate your five-star rating and your continued trust in our services!

Dec. 9th, 2025

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Verified Customer

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Anthony

Reasonable.. but you guys don’t listen to the customer. I tried to explain to the agent on the about my AC.. long story. You guys need to get it together and their language was not understood or understandable. 0 ⭐️

11 months ago

Reply from First American Home Warranty

Anthony, Here at First American Home Warranty, we strive for excellence and are disappointed to hear that you received anything less. We hope the next time you may need us, you will give us another chance to meet your needs.

Nov. 9th, 2025

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Verified Customer

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Janet

Comfort of knowing should I have a problem with a covered item FAHW is behind me.

11 months ago

Reply from First American Home Warranty

Janet, We're glad we could give you peace of mind—thank you for choosing us!

Nov. 9th, 2025

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Verified Customer

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Linda

Most of the time they do pretty good but lately you’re having to fight with them to get somebody out here

11 months ago

Reply from First American Home Warranty

Linda, Thank you for taking the time to share your recent experience with us. We certainly do our best to ensure overall satisfaction for our customer and will share your comments with our team as we are always looking to improve. look forward to being there for you, should you ever need us again.

Nov. 9th, 2025

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Verified Customer

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Robert

Every time I have ever called to request a service I have talked to someone who is very pleasant and helpful.

1 year ago

Reply from First American Home Warranty

Robert, Thank you for your feedback—it helps us continue to deliver reliable service to homeowners like you!

Aug. 13th, 2025

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Verified Customer

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EZEKIEL SANCHEZ

Great service was right there when you need them every time if I had an issue they were right there.

1 year ago

Reply from First American Home Warranty

Ezekiel, We appreciate you taking the time to share your five-star review with us!

Jan. 23rd, 2025

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Verified Customer

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Kathy

The professionals that have come to do repairs are courteous, professional and pleasant. They get the job done quick

2 years ago

Reply from First American Home Warranty

Kathy, We appreciate you taking the time to share your review with us. It is great to know that you had a five-star experience!

Sep. 11th, 2024

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Verified Customer

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Linda

I got 2 different friends to join FAHW. I was suppose to have gotten 2 different 25.00 vouchers. I finally got one but never got the other one.

2 years ago

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Verified Customer

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Jeanine

I’ve been very happy with 1st American. Had coverage for 7 years, I’m guessing. Always treated fairly.

2 years ago

Reply from First American Home Warranty

Jeanine, Thank you for taking a moment to share your review! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Jul. 17th, 2024

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Verified Customer

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Latasha

I like the fast response and the sense of urgency from First American Home Warranty, when I have a maintenance issue.

2 years ago

Reply from First American Home Warranty

Latasha, Thank you for taking a moment to share your review with us. It is wonderful to know that we have been able to be there for you when you needed it most. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Jun. 28th, 2024

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Verified Customer

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Sheri Goins

I found this company after becoming a widow and needed help with things in my house. Would definitely recommend

2 years ago

Reply from First American Home Warranty

Sheri, We appreciate you putting your trust in us!

Jun. 12th, 2024

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Verified Customer

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William Hurst Memphis, TN

Some covered items were rebuilt instead of replacing them. Swimming pool motor has been rebuilt twice instead of replacing it.

2 years ago

Reply from First American Home Warranty

William, Thank you for taking a moment to share your review. We look forward to being there for you, should you ever need us again!

Mar. 6th, 2024

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Verified Customer

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Terry San Angelo, TX

Excellent customer service. Have used the company several times and I’ve had no complaints whatsoever.

2 years ago

Reply from First American Home Warranty

Terry, We appreciate you taking the time to share your review with us. It is fantastic to know that you had a five-star experience!

Jan. 4th, 2024

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Verified Customer

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Tracy Fenton Houston, TX

only problem i had was that it took almost 2 months for y'all to decide to replace my refrigerator but after that, it was smooth sailing

2 years ago

Reply from First American Home Warranty

Tracy, We appreciate you taking the time to leave a review. We do have a process when a claim is submitted, and apologize that this was taking longer than expected. We look forward to being there for you, should you ever need us again!

Nov. 2nd, 2023

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Verified Customer

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Gary Canyon Lake, TX

Immediately responsive and always seem to select the proper local contractor for the skill set required.

3 years ago

Reply from First American Home Warranty

Gary, We appreciate you taking the time to share your review with us. It is fantastic to know that you had a five star experience!

Oct. 26th, 2023

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Verified Customer

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Richard Visalia, CA

Responsive and good communication. Replaced our older Microwave oven combo with a new unit since repair parts not available!

3 years ago

Reply from First American Home Warranty

Richard, Thank you for rating us five stars! It is great to know that we were able to replace your microwave for you. We look forward to being there for you, should you ever need us again.

Oct. 10th, 2023

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Verified Customer

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Susan Virginia Beach, VA

service has been ok but annual amount just went up quite a bit. also pay for hvac tuneup but when i go to schedule, it's asking me for $100. i'm now shopping around.

3 years ago

Reply from First American Home Warranty

Susan, Thank you for sharing your feedback with us. Please reach out to us at 800-992-3400 and we can assist with placing a claim for your HVAC Tune-up. We look forward to being there for you, should you ever need us again.

Sep. 26th, 2023

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Verified Customer

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Kimberly

All I can say is I thank God for this company...it literally saved my life and pocket book. Loyalty for Life!!

3 years ago

Reply from First American Home Warranty

Kimberly, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five star service! We look forward to being there for you, should you ever need us again.

Sep. 14th, 2023

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Verified Customer

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Crystal Lee Ann Paselk Costa Mesa, CA

I haven't had many issues going wrong in my home but when I do FAHW responds quickly and issues are resolved quickly.

3 years ago

Reply from First American Home Warranty

Thank you for your review! We look forward to being there for you the next time you may need us.

Dec. 29th, 2022

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Verified Customer

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Susan Rambo Las Vegas, NV

Our first and only experience was not handled well at first, but bringing it to the attention of the right person resulted in a good experience.

3 years ago

Reply from First American Home Warranty

Susan, Thank you for sharing your experience with us. We are glad that we were able to be there for you when you needed it most.

Dec. 19th, 2022

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Verified Customer

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Marsha Chism Memphis, TN

I been with First American Howm warranty for three years now and never had any problems with the company.

3 years ago

Reply from First American Home Warranty

Marsha, Thank you for your review! We are so glad that you have been apart of the First American Home Warranty family for three years now. We will continue to be here for you should you need us in the future.

Dec. 9th, 2022

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Verified Customer

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Donald Wayne Thomas Chattanooga, TN

Best available Warranty. Allways recommend this company because I have never had a problem with service

3 years ago

Reply from First American Home Warranty

Donald, Thank you for sharing your five star experience with us! We are honored to know that you recommend us.

Dec. 9th, 2022

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Verified Customer

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jeanette dalgado Redondo Beach, CA

I would have given them a 5 star rating bcos it was easy to file a claim, get someone to come quickly HOWEVER the person who arrived spoke NO ENGLISH!!!!! THAT is a deal breaker!!!!!

3 years ago

Reply from First American Home Warranty

Jeanette, Thank you for sharing your experience with us. It is great to know that you were provided quick service. We have a great selection of contractors that we take pride in partnering with and it is disappointing to hear that this was a 'deal breaker' for you.

Jan. 5th, 2023

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Verified Customer

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Debra HAMM Moreno Valley, CA

When I had trouble with a contractor American Home Warranty stayed on top of it. Keeping me informed of the status.

3 years ago

Reply from First American Home Warranty

Debra, Thank you for taking a moment to share your review with us!

Nov. 17th, 2022

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Verified Customer

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Robert Fernandez Danville, CA

We're still waiting for our cash option check from our recent claim that your assigned contractor could not fill our need as to the instant hot water product.

3 years ago

Reply from First American Home Warranty

Robert, Thank you for your review. We are sorry to hear that you were experiencing these issues. We were unable to locate your claim with only the name provided. We requested additional information from you privately, but did not hear back. If you are still experiencing a delay, please reach out to us directly and we can assist.

Jan. 10th, 2023

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Verified Customer

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Leroy & Barbara Terry Piedmont, SC

Great customer service. Work hard to remedy any disputes concerning problems with contractors servicing as promised.

3 years ago

Reply from First American Home Warranty

Leroy & Barbara, Thanks so much for sharing your great feedback with us regarding your recent service!

Nov. 11th, 2022

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Verified Customer

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Bruce Johnson Loudon, TN

Coverage without hassle. First American has always assigned competent service organizations to fix our problems.

3 years ago

Reply from First American Home Warranty

Bruce, We appreciate you taking the time to share your review. It is always great to hear when our customers have a fantastic experience with us!

Nov. 9th, 2022

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Verified Customer

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Regis A. Jameson Phoenix, AZ

Always responds immedialely to claims--very efficient, knowledgeable--referrals have been excellent-

3 years ago

Reply from First American Home Warranty

Regis, Thank you for putting your trust in us! We look forward to being there for you, should you ever need us again.

Nov. 9th, 2022

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Verified Customer

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Pamela Kennedy Spartanburg, SC

The staff is friendly and professional. I always receive great service from the providers they recommend.

4 years ago

Reply from First American Home Warranty

Pamela, It is always great to hear when our customers are provided excellent service!

Oct. 26th, 2022

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Verified Customer

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Alan Henson San Leandro, CA

Scheduled and appointment 3x the repairman did not show. AHW would not find another company. Forced me to continue setting up appointments with them. No callbacks from that company or AHM which they promised they would do within 48hrs. 96hrs in still no callback.

4 years ago

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Verified Customer

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Renee Brown Prescott, AZ

They are always fast & efficient. So far I've never had a problem & I've been with them for 8 years.

4 years ago

Reply from First American Home Warranty

Renee, Thank you for sharing your review! It is fantastic to know that we have been able to be there for you for the past 8 years. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Oct. 14th, 2022

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Verified Customer

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Carman Coco Tucson, AZ

It was easy to purchase the warranty. Since I have not had to have service I cannot rate with any knowledge.

4 years ago

Reply from First American Home Warranty

Carman, Thank you for sharing your review! We look forward to being there for you, the next time you may need us.

Oct. 26th, 2022

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Verified Customer

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Biancanieves Garza Penn Valley, CA

Access was timely , efficient, and effective. We had a good choice of times, and days. The locksmith changed all our locks and provided new keys!

4 years ago

Reply from First American Home Warranty

Biancanieves, Thank you for your feedback. We are delighted to know that you had a smooth claim process. We appreciate your continued trust in us!

Oct. 14th, 2022

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Verified Customer

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Jessica Williams Kennesaw, GA

It was helpful and unexpectedly I had an issue in my home right after getting the warranty and they were able to send someone out.

4 years ago

Reply from First American Home Warranty

Jessica, We appreciate you taking the time to share your review. We will continue to be here for you should you need us in the future!

Oct. 14th, 2022

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Verified Customer

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Peggy Payne Eugene, OR

My dishwasher is not fixed you sent a service man out here who said he cannot get parts. I called customer service and ask for help and was told that you would find someone who can get parts and fix my dishwasher, I have heard nothing. Am I going to get service.

4 years ago

Reply from First American Home Warranty

Hello Peggy,

Thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that on October 19, 2022, First American received your invoice for your contractor diagnosing the dishwasher as unrepairable and the replacement of your dishwasher. On October 19, 2022, First American reimbursed you $865.98. Please allow 7-10 business days to receive the check.

First American considers this claim closed.

Thank you,

Oct. 19th, 2022

First American Home Warranty Reviews