First American Home Warranty: Read 4,242 User Reviews From Real Homeowners

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Verified Customer

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Leanne Collier Weatherford, TX

Pretty good service, nice reps, no one is perfect but have had to chase answers down on several claims several times repeatedly.

3 years ago

Reply from First American Home Warranty

Leanne, Thank you for taking a moment to leave your review. We appreciate your patience with as we worked to resolve your claim and look forward to being there for you, should you ever need us again.

Jul. 8th, 2022

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Verified Customer

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Molly Haro Willow Spring, NC

Terrible. It is so difficult to get a real person on the phone even when I ask for an agent over and over again. Its been 5 weeks and my AC is still not fixed. The contractor is ignoring me and wont take my calls, and YOU WONT DO ANYTHING ABOUT IT

3 years ago

Reply from First American Home Warranty

Hello Molly. Our records indicate you placed a claim on May 23, 2022, for your air conditioner indicating it is blowing hot air. First American dispatched independent contractor, 5 Star Mechanical HVAC Services, to diagnose the failure. The contractor reported the evaporator coil has an unrepairable leak and recommended replacement of the unit. First American authorized the replacement and ordered the equipment.

As of July 13, 2022, First American attempted to contact both the contractor and you and is awaiting responses. First American apologizes for any inconveniences you have experienced during the handling of your claim.

Please be advised, First American considers this claim open and pending.

Jul. 13th, 2022

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Verified Customer

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Sandeep San Ramon, CA

Promptness, and polite. Every time we call they make a bad situation good for us. It is a pleasure when a company cares as much as you do.

3 years ago

Reply from First American Home Warranty

Sandeep, We appreciate you taking the time to share your review with us! It is wonderful to know that we were able to be there for you when you most needed it.

Jul. 1st, 2022

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Verified Customer

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Marinell deGraffenreid Burleson, TX

Price is good , service was excellent ! Everything went well and I'm very happy with the fix my toilet

3 years ago

Reply from First American Home Warranty

Marinell, Thank you for putting your trust in us. We are pleased to hear your concerns have been resolved.

Jun. 23rd, 2022

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Verified Customer

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Yvonne Hudson-Harmon Oakland, CA

They ultimately get the job done. There were several delays with our last claim but understood service companies were also slow to respond.

3 years ago

Reply from First American Home Warranty

Yvonne, Thank you for sharing your review with us. We apologize that this took longer than anticipated and truly appreciate your patience with the contractor as they worked through their appointments. We look forward to being there for you, should you ever need us again!

Jun. 24th, 2022

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Verified Customer

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Georgia R Boswell Winchester, VA

Was a little mix up as to urgency. Then repair man came after repair was made by appliance guy had done the job due to my urgent request.

3 years ago

Reply from First American Home Warranty

Georgia, We appreciate you taking a moment to share your review!

Jun. 24th, 2022

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Verified Customer

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Dwight Garner Twentynine Palms, CA

They are quick to respond to your service needs, but the actual contractors that provide the service can sometimes be slow at providing the repair.

3 years ago

Reply from First American Home Warranty

Dwight, Thank you for sharing your review with us! We do apologize that this took longer than anticipated. We have a process when evaluating and determining an outcome for our customers, and do our best to keep this process moving forward until resolved. We look forward to being there for you, should you ever need us again.

Jun. 24th, 2022

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Verified Customer

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Dr Guifo Los Gatos, CA

Had domething fixed and broke s week later w severe flooded kitchen. Persin who came second time couldn't speak English. Was very nice but could not answer my qyedtiiin

3 years ago

Reply from First American Home Warranty

Thank you for sharing this feedback with us. We were unable to locate your claim with only the name provided. Can you please provide us with your claim number and we can look into this further?

Jun. 24th, 2022

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Verified Customer

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John Couture Sugar Land, TX

Ease of reporting an issue; mostly easy to get contractor; ease of payment; some contractors are not timely nor quality

3 years ago

Reply from First American Home Warranty

John, Thank you for taking time to share your review with us! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Jun. 24th, 2022

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Verified Customer

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Shannon Chesney Sisters, OR

Love the company - love the insurance for my home that homeowners insurance does not cover, has saved us a lot of money

3 years ago

Reply from First American Home Warranty

Shannon, We appreciate you taking the time to share your review with us. It is great to know that we have been able to be there for you when you most needed it!

Jun. 9th, 2022

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Verified Customer

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Greg Steckman Wildomar, CA

We had coins fall into our washer unbeknown to us, under the drum that caused a need for repairs. The warranety would not cover the repair.

3 years ago

Reply from First American Home Warranty

Greg, Thank you for your review! We look forward to being there for you, should you ever need us again.

Jun. 10th, 2022

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Verified Customer

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Regina Pomerantz Woodland Hills, CA

Contractor knew what was wrong as soon as I told him the problem I was having with the air conditioner

3 years ago

Reply from First American Home Warranty

Regina, Thank you for letting us know what a great job the team did while servicing your air conditioner. We look forward to providing you great service in the future!

Jun. 2nd, 2022

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Verified Customer

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Lori Muir Suisun City, CA

Done efficiently and quickly ..appreciate the professionalism..very conscious of covid and practiced safety measures

3 years ago

Reply from First American Home Warranty

Lori, Thank you for taking a moment to leave your feedback. We are delighted to know that you had a smooth claim process. We appreciate your continued trust in us!

Jun. 2nd, 2022

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Verified Customer

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audrey miller luft Broken Arrow, OK

they have done what they said and and have always sent wonderful repair people when we have needed one.

3 years ago

Reply from First American Home Warranty

Audrey, We appreciate you taking the time to share your review with us. It is wonderful to know that you had a five star experience!

Jun. 2nd, 2022

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Verified Customer

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Deborah R Campbell Las Cruces, NM

The only time I've used them, they were efficient and responsive, unlike a competitor I've used in the past.

3 years ago

Reply from First American Home Warranty

Deborah, It is fantastic to hear that your issue was resolved. We look forward to providing you great service in the future!

Jun. 2nd, 2022

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Verified Customer

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Joe Bussey Yorktown, VA

Not always the quickest repairs or replacements. Sometimes the service people that come out aren't always the most competent.

3 years ago

Reply from First American Home Warranty

Joe, Thank you for sharing your feedback with us!

Jun. 2nd, 2022

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Verified Customer

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Ira Redfearn El Paso, TX

They took care of a really bad situation. Helped return a bad unit expeditiously and got a new one quickly

3 years ago

Reply from First American Home Warranty

Ira, We appreciate you taking a moment to share your review with us. We will continue to be here for you should you need us in the future!

May. 24th, 2022

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Verified Customer

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MICHAEL LOWRY Birmingham, AL

Very prompt and good service .They seem to care about there customer.They have replable service providers.

3 years ago

Reply from First American Home Warranty

Michael, Thanks so much for sharing your great feedback with us regarding your recent service! We look forward to being there for you, should you ever need us again.

May. 12th, 2022

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Verified Customer

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Kimberly Hoeppner Charleston, WV

Overall, they have been awesome with connecting me to professional service to help maintain our new home!

3 years ago

Reply from First American Home Warranty

Kimberly, We appreciate you taking the time to share your review with us. It is fantastic to know that you had a five star experience!

May. 12th, 2022

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Verified Customer

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Cary McDonald Bixby, OK

Used them for water heater repair recently & their contractor was Hudgins plumbing, who fixed the problem fast!

3 years ago

Reply from First American Home Warranty

Cary, Thank you for your review! It is wonderful to know that we were able to resolve your issue for you. We look forward to providing you great service in the future.

May. 5th, 2022

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Verified Customer

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Dorothy Bida-Silver Roseville, CA

did not cover an item that I believe should have been, as per the booklet that lists all the items covered. Also, sometimes the quality of the service companies is not the best.

3 years ago

Reply from First American Home Warranty

Dorothy, Thank you for your comments. While our plans may not cover everything you need, we do offer additional coverage which allows you to tailor a plan more to your needs. We can certainly go over this with you and answer additional any questions you may have. We hope the next time you may need us, you will give us another chance to meet your needs.

May. 5th, 2022

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Verified Customer

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Edna Bussell Corryton, TN

When I set up a claim they tell me who the company coming out to fix my problem and the date and time frame.

3 years ago

Reply from First American Home Warranty

Edna, We appreciate you taking the time to share your five star experience with us!

Apr. 28th, 2022

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Verified Customer

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Denise KILLEN Maple Valley, WA

I have filed one claim and it was fast, efficient and a no brainer! First American took care of everything!

3 years ago

Reply from First American Home Warranty

Denise, Thanks so much for taking the time to share your experience with us!

Apr. 21st, 2022

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Verified Customer

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virginia lee mcgee Leavenworth, KS

every time i've had an issue they responded quickly and issues were resolved professionally and fast.

3 years ago

Reply from First American Home Warranty

Virginia, Thank you for leaving us a five star review!

Apr. 21st, 2022

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Verified Customer

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Elyse Riverside, CA

They worked very hard to get my air conditioning to be repaired. Took a long time to find someone who knew what they were doing

3 years ago

Reply from First American Home Warranty

Elyse, Thank you for sharing your review with us! We are glad that your claim was able to be resolved.

Mar. 22nd, 2022

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Verified Customer

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Nancy Baltrunas Katy, TX

they dont cover the so called little things like faucets and toilet repairs these are the things that they kill you on as independent plumbers

3 years ago

Reply from First American Home Warranty

Nancy, Thank you for your review. We can certainly review your plan with you to verify your coverage, and ensure it is the plan that works best for what you need.

Jan. 25th, 2022

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Verified Customer

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David Zalba Maryville, TN

Great plan. Haven't had to use it yet. I'll let you know how good you really are when I have a claim.

3 years ago

Reply from First American Home Warranty

David, Thank you for taking the time to leave us a review! We look forward to being there for you, should you ever need us.

Jan. 12th, 2022

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Verified Customer

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F Ortiz Cypress, TX

Quick, easy process and rapid response. Work was completed timely and the contractors are well informed and courteous

3 years ago

Reply from First American Home Warranty

Thank you for putting your trust in us. It is great to hear that your claim has been resolved.

Jan. 6th, 2022

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Verified Customer

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Pam Taguines Redlands, CA

Had so much issues with my air condition but home warranty would not replace it. So much hassle and we were suffering in heat during temps of high 90s to the 100s.

3 years ago

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Verified Customer

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AFTAB Jamal Spring, TX

they act fast and resolve the problem quick only problem was delivery of equipment was late but it was not their fault

3 years ago

Reply from First American Home Warranty

Thank you for putting your trust in us! We are pleased to hear your concerns have been resolved.

Dec. 30th, 2021

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Verified Customer

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Artis Love Piqua, OH

So far, so good!! No complaints!! The lady that signed signed me up gets 5 $tars for her customer service!!

3 years ago

Reply from First American Home Warranty

Artis, Thank you for sharing your five star experience!

Dec. 30th, 2021

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Verified Customer

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William Burke Tucson, AZ

Any time we've had a problem and reported it, there has been a quick response and immediate repair.

3 years ago

Reply from First American Home Warranty

William, Thank you for sharing your comments. It is always great to hear when our customers have a fantastic experience with us!

Dec. 21st, 2021

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Verified Customer

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willie summers Perry, AR

I have been with heat in my house about a mounth and can not a new unit installed your co. dose not want to keep there promise will not answer the phone or answer voice mail,I am up for renewel in Jan. and it Questionable if I will renew!

3 years ago

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Verified Customer

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JOHN F EBERHARDT JR Aurora, CO

Past experiences in a rental property. So far the one claim I have filed in my property went flawlessly.

3 years ago

Reply from First American Home Warranty

John, Thanks for your review. It is always great to hear when our customers are provided with great service!

Dec. 14th, 2021

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Verified Customer

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Terry Landau Salem, OR

We needed a new refrigerator. We had one in about 2 days after a technician came and checked the old one.

3 years ago

Reply from First American Home Warranty

Terry, Thank you for putting your trust in us. We are pleased to hear your concerns have been resolved.

Dec. 14th, 2021

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Verified Customer

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Matt Oatman Corpus Christi, TX

Fast and convenient! Easy to report a problem, quick response, and always great communication during the process.

4 years ago

Reply from First American Home Warranty

Thank you Matt!

Jun. 8th, 2021

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Verified Customer

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Kerry Freeman Columbia, SC

I am pleased with the service and I am pleased with the quality of work I get on repairs to my home.

4 years ago

Reply from First American Home Warranty

We are happy to hear that you are pleased with our service. Thanks Kerry!

Jun. 4th, 2021

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Verified Customer

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William Arnold Melbourne, FL

Customer service is number one with them. Always available to help you out with any problem you have.

4 years ago

Reply from First American Home Warranty

Thanks for your feedback William.

Jun. 4th, 2021

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Verified Customer

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Tracy Magliato Shawnee Mission, KS

Very happy with technicians and service. Communicated tech in route and when I could expect arrival.

4 years ago

Reply from First American Home Warranty

Hi Tracy. We are very happy to hear that we have met your expectations.

May. 18th, 2021

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Verified Customer

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Michael Musick Twentynine Palms, CA

It’s a great company and they fix any issues fast and they keep in touch with all updates with your issues

4 years ago

Reply from First American Home Warranty

Hi Michael. Thank you for your feedback. Have a great day.

May. 7th, 2021

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Verified Customer

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Benjamin Shakely Las Vegas, NV

Excellent service. They responded quickly and had someone there right away. Followed up to make the job was completed.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Verified Customer

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Linda Waters Moreno Valley, CA

They've been good, on time, had great techs, & good price for my budget & provided what they promised.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Verified Customer

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Jerry B Sharp Perris, CA

It was hard to understand the CSR, English was not his first language. I'm sorry, but that was mostly the issue on the phone, not the connection.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Verified Customer

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Alex Castro North Hills, CA

I’ve dealt with them in the past and it’s just a really good company with great customer service

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Verified Customer

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Patricia A Lush Sacramento, CA

Been good to me, but wait time is longer than expected from contractors.I haven’t had to use them for awhile, which I appreciate

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Verified Customer

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D J Redus Bryant, AR

Have had them on two other occasions and 3 claims. They always gave us good service and good contractors.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Verified Customer

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Elizabeth Nathanson Margate City, NJ

The company is very good when you can speak to an agent/representative. The problem is in finding one in a reasonable amount of time.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Verified Customer

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Minaz Aldulaimi Tucson, AZ

They came to check my issue in a timely manner, took care of the problem with giving me a ton of excuses.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Verified Customer

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Mike Arlington, TX

Your monthly rate is high--have not received your promotional gift card, after almost 5 months. FAHW has no compassion for its loyal, faithful customers, in my opinion, all FAHW concerns is to make money, and not fair customer treatment relationship.

4 years ago

Reply from First American Home Warranty

Hello Mike. We are sorry to hear. We have messaged you for additional information.

Apr. 17th, 2021

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Verified Customer

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Rosalie Gonzalez Corpus Christi, TX

When I did the switch - the representative was very kind and addressed my concerns with my previous carrier

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 4th, 2021

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