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First American Home Warranty Reviews

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8.6

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Tracy Magliato Shawnee Mission, KS

Very happy with technicians and service. Communicated tech in route and when I could expect arrival.

3 years ago

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Reply from First American Home Warranty

Hi Tracy. We are very happy to hear that we have met your expectations.

May. 18th, 2021

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Michael Musick Twentynine Palms, CA

It’s a great company and they fix any issues fast and they keep in touch with all updates with your issues

3 years ago

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Reply from First American Home Warranty

Hi Michael. Thank you for your feedback. Have a great day.

May. 7th, 2021

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Benjamin Shakely Las Vegas, NV

Excellent service. They responded quickly and had someone there right away. Followed up to make the job was completed.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Linda Waters Moreno Valley, CA

They've been good, on time, had great techs, & good price for my budget & provided what they promised.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Jerry B Sharp Perris, CA

It was hard to understand the CSR, English was not his first language. I'm sorry, but that was mostly the issue on the phone, not the connection.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Alex Castro North Hills, CA

I’ve dealt with them in the past and it’s just a really good company with great customer service

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Patricia A Lush Sacramento, CA

Been good to me, but wait time is longer than expected from contractors.I haven’t had to use them for awhile, which I appreciate

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Minaz Aldulaimi Tucson, AZ

They came to check my issue in a timely manner, took care of the problem with giving me a ton of excuses.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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D J Redus Bryant, AR

Have had them on two other occasions and 3 claims. They always gave us good service and good contractors.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Elizabeth Nathanson Margate City, NJ

The company is very good when you can speak to an agent/representative. The problem is in finding one in a reasonable amount of time.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Mike Arlington, TX

Your monthly rate is high--have not received your promotional gift card, after almost 5 months. FAHW has no compassion for its loyal, faithful customers, in my opinion, all FAHW concerns is to make money, and not fair customer treatment relationship.

3 years ago

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Reply from First American Home Warranty

Hello Mike. We are sorry to hear. We have messaged you for additional information.

Apr. 17th, 2021

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Milligan Williamsburg, VA

They are very good at setting up appointments and the follow up afterwards. I don't like some of the companies that they choose to use.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 4th, 2021

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star star star star star

Rosalie Gonzalez Corpus Christi, TX

When I did the switch - the representative was very kind and addressed my concerns with my previous carrier

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 4th, 2021

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star star star star star

MJ Gomez Houston, TX

Easy in getting service providers to address my repair issues. Knowing the service providers are expert on their field.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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Peggy Marble Falls, TX

They are very quick with good service. I have been a customer for a long time. You can easily use web site.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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T. R. Blount Newport News, VA

They are extremely helpful and professional. Their customer service representatives are courteous and knowledgeable.

3 years ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Kimberly Clinton, MS

I have enjoyed the customer service as well as the timeliness provided by First American Home Warranty.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Birdie Noel Wichita, KS

Not a 5 star simply because sometimes I have had to wait for 4 or 5 days and when something goes wrong , of course we want it fixed immediately

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Karen Simpsonville, SC

Every time I call to have something fixed they are always kind and get the job done. Over 10 years now.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Bob Las Cruces, NM

worthwhile for the peace of mind I get, in previous years I have had a water heater and a dishwasher replaced by the prorgram.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Carlos espino Oakdale, CA

Prompt , accurate, reliable, easy, reasonable, respectful courteous clean, prompt and communicative.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Kristi Portland, OR

Communication was horrible, first American blamed the contractor they hired, the contractor blamed first American. 2 months of going back and forth until I ended up just buying a new dishwasher

3 years ago

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Julia Simi Valley, CA

Ease of requesting and response to service needs. Communication, professionalism, resolution of issues.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Pam Hendersonville, TN

Fairly easy to reach and set up service and representatives are friendly. The technicians that have come to our home are knowledgeable and nice

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Deborah G Graham

Thus far I really like your customer service. I haven't had to place any orders yet so I can't speak on behalf of the repair/replacement service

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Peggy A. Fields

They are very quick to respond and they use knowledgably contracts. If the item can't be repaired they do a buy out.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Linda Moody

The first repair man could not fix it, The second one said he didn't have the part & would order it which would take ten days. It has been over 10 days & NO word frome him .

3 years ago

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Patricia McDaniel

They have always taken care of any repairs without any hassles. Staff is very helpful and knowledgeable

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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star star star star star

Harold Justice

When I had a claim they were very responsive. The problem was not corrected and they immediately solved the problem.

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 3rd, 2020

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GARY A HENSLEY

Overall I have had great experience with them. Had few issues getting pool items taken care of otherwise would he a 5 stsr

3 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 3rd, 2020

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Judith Bentley

We've needed 1 appliance repaired & 1 replaced. They took care of it with little effort or expense on our part.

4 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 18th, 2020

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ALAN KATOF

Very good but some unresolved issues. Care of my air condiotioner always seems to be a bit of a problem and takes a long time.

4 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 18th, 2020

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Mark Hillis

Generaly me my needs. Some contractors took a very long time to fix problems. Probably not their fault due to difficulty in obtaining parts.

4 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 10th, 2020

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star star star star star

Thomas E White

Past experience with them has been excellent. They respond timely and effectively to all trouble calls

4 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 3rd, 2020

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BARBARA ERVIN

i had this on my other house and they were always prompt to get someone out to take care of problems

4 years ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Oct. 27th, 2020

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Sue M Beasley

failed me on 1st claim- sent out a tech that didn't know his job-ended up costing me almost $ 300.00- then turner down my claim on cracked toilet tank-said they only cover normal wear and tear-I thought flushing a toilet was normal wear and tear!!!!!~normal

4 years ago

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Reply from First American Home Warranty

Hello Sue,

We would like to apologize for any inconvenience you may have experienced during the handling of your claim. First American's records indicate you placed a claim for a plumbing stoppage and a cracked toilet. First American dispatched an independent contractor, All Hours Emergency Plumber LLC who reported the septic tank needed pumped as it was full. In addition, they reported the toilet cracked as a result of physical force which is not normal wear and tear. Please be advised, This Contract covers only the items specifically identified in this Contract as covered and excludes all others. In addition, Liability is limited to repair or replacement cost of Item due to normal wear and tear. You may refer to your home warranty contract under the section marked Important and Limits of Liability, Number Three.

First American considers this claim closed.

Nov. 4th, 2020

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Norm

Terrible service. A recent example is when a 35 year old ceiling fan's light switch broke from inside its housing. The technician stated to me that it wasn't covered as it was classified as not normal wear and tear; additionally, he laughed and said they didn't tell you about their exchange policy?

4 years ago

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star star star star star

Mary Peltier

Ease of use and quick response . Most providers are very professional and informative regarding service issues

4 years ago

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Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Hugh

I pay nealry$750 a year .I may use the once a year. I found it becoming more difficult to make appointments and 3-6 dys before a service professional arrives to repair .

4 years ago Edited January 10, 2024

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Ms Debra

They have always been very helpful when we file a claim and they are quick to send someone to fix our problem

4 years ago Edited January 10, 2024

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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star star star star star

Annette Drake

They are the Best Company!!! Very caring, efficient, and one on one with all of your concerns and needs!!!!

4 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Jorge Valle

More covered items.Better customer service. Better third service provider.

4 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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star star star star star

Joey Hunter

Top notch service, can not get the samer service anywhere else for the price. Great Value for your money.

4 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Ken

Everything is usually taken care of that is covered under the warranty. Sometimes it may take longer then expected.

4 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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star star star star star

sharon Mitchell

Good job Every time we need them Scheduling was easy and the Tech was very knowledgeable and good at his job

4 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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George Los Angeles, CA

Zero consistency when calling for service or support. I have had multiple contracts and about 80% of agents refuse to help. It's not that they can't, they won't.

4 years ago

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Ricky Smith Knoxville, TN

I've dealt with other home warranty companies before. First American is the best, Choice Home Warranty is the worst

4 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Tiffany Navarre, FL

Great customer service and support. Easy to make claims and contact from companies within 24 hours.

4 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Bev Lennen Queen Creek, AZ

FAHW covers what they say they do. They have come through for me on both repairs and replacement. Decisions are fair and reasonable.

4 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Victor Moerbe Hattiesburg, MS

They have done what they say!All work has been very professional and reps have been very personavble.

4 years ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 3rd, 2020