First American Home Warranty: Read 4,147 User Reviews From Real Homeowners

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Verified Customer

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Gordon Fykes

Speed of customer service and the professionalism of the Technicians they send to solve the problem.

4 years ago

Reply from First American Home Warranty

Hello Gordon. We appreciate your feedback. Thank you and have a great day.

Mar. 19th, 2020

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Verified Customer

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Linda

Despite major appliance break downs, once not repairable, they worked well to help me cash out and buy locally.

4 years ago

Reply from First American Home Warranty

Hello Linda. Thank you for your feedback. Have a great day.

Mar. 19th, 2020

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Verified Customer

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Carla Simi Valley, CA

Have taken care of us for years. We have used many times and are repairs or replacements are handled.

4 years ago

Reply from First American Home Warranty

Hi Carla. Thank you for the feedback. Have a great day.

Mar. 4th, 2020

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Verified Customer

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Mary Jo Hooper Hanford, CA

Simple I called them for a water heater issue and the verdict is it needed routine maintenance. I bought the house 4 years ago, the water heater is 30 years old. Routine maintenance is a grossly ignorant claim on the part of First American. I pay my premiums and the company is negligent. I will not be continuing my policy.

4 years ago

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Verified Customer

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Peter Wright

First American is very good spoiled only by the length of time it takes to make first contact with the service provider.

4 years ago

Reply from First American Home Warranty

Thank you Peter for your review.

Feb. 27th, 2020

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Verified Customer

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Koyton

Only used once and was pleased with the service. I haven't had it long enough for any services rendered to cover membership cost.

4 years ago

Reply from First American Home Warranty

We are happy to hear that you were pleased with the service provided, Koyton. Thank you for your review.

Feb. 4th, 2020

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Verified Customer

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Andy Black

We have had long waits and poor repair people previously, but this time, everything was done well with a really good repair person

4 years ago

Reply from First American Home Warranty

Thank you for your review, Andy. We appreciate it.

Jan. 24th, 2020

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Verified Customer

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Janice Carey

At my first claim--they reacted immediately with great outcome and checked back to make sure things went well

4 years ago

Reply from First American Home Warranty

Hi Janice. Thank you for your feedback. We are pleased to hear that your needs were met.

Jan. 17th, 2020

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Verified Customer

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Andrea Hodge

I had a bad experience a few years ago where one of your vendors sent a sales person instead of a try repairman. He sold me a new system turns out I didn't need.

4 years ago

Reply from First American Home Warranty

Hi Andrea. We are very sorry that this was your experience and wish this was brought to our attention.

Jan. 17th, 2020

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Verified Customer

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James colvin

Very courteous and very knowledgeable. Rep was new what he was doing and completed the job quickly!

4 years ago

Reply from First American Home Warranty

Thank you James for your feedback.

Dec. 4th, 2019

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Verified Customer

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Kristen

Would give 5 but had a miscommunication that cost me 2 weeks without my dryer. Once mistake was realized it was promptly corrected.

4 years ago

Reply from First American Home Warranty

Hello Kristen, we are sorry to hear there was a miscommunication regarding your clothes dryer, but glad that it was resolved.

Dec. 4th, 2019

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Verified Customer

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Janet m Dalkowski

Have always helped me right away always very professional and polite willing to go behind the call of duty!

5 years ago

Reply from First American Home Warranty

Great to hear, Janet! We look forward to service you again in the future.

Oct. 24th, 2019

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Verified Customer

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Kristy Brehm

The ease of setting up service requests on-line, pre-paying the service fee and promptness of repairs.

5 years ago

Reply from First American Home Warranty

Thank you Kristy for your review.

Oct. 24th, 2019

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Verified Customer

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Louise Branscomb Lonoke, AR

Timeliness to processing claims. Ease of submitting claims. Qualified professionals used to complete jobs.

5 years ago

Reply from First American Home Warranty

Thank you Louise for your feedback.

Oct. 24th, 2019

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Verified Customer

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Patricia Fisher Saint Albans, WV

Couldn't get the website to work so I called to get a work order started. Person I talked with helped me get things going!

5 years ago

Reply from First American Home Warranty

Hi Patricia, we appreciate your feedback.

Oct. 24th, 2019

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Verified Customer

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RON SERAB

YOU DROPPED THE BALL, I'VE BEEN WAITING FOR 2 WEEKS FOR A DRYER REPLACEMENT AND NOW IT SEEMS THE ORDER WAS CANCELED BECAUSE DEALER WILL NOT DELIVER TO MESQUITE, NV. NO ONE BOTHERED TO CORRECT THIS OR CALL ME TO TELL ME THE SITUATION....

5 years ago

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Verified Customer

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Betsy Burris

They are prompt, fair and reliable.We've avoided a few expensive repair bills by using their service.

5 years ago

Reply from First American Home Warranty

Great to hear, Betsy. Thank you for your review.

Oct. 24th, 2019

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Verified Customer

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June

They are prompt in addressing any and all concerns I have and have for the most part sent good persons.

5 years ago

Reply from First American Home Warranty

Thank you June.

Oct. 24th, 2019

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Verified Customer

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Angie

because they took care of prombem before it got real bad, I was on vacation, such a relief, thank you!

5 years ago

Reply from First American Home Warranty

Glad to hear it was repaired, Angie! Thank you.

Oct. 24th, 2019

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Verified Customer

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Diane

I have used First America Home Warranty a couple of times now and have been very impressed with the service

5 years ago

Reply from First American Home Warranty

Thank you Diane for your review.

Oct. 24th, 2019

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Verified Customer

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Jill Flagstaff, AZ

Easy to file a claim. The electrical contractor that was assigned to us was quick and friendly when performing the work required.

5 years ago

Reply from First American Home Warranty

Thank you for your review Jill.

Oct. 2nd, 2019

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Verified Customer

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LEONARD BARRAZA Moorpark, CA

they listen and do there best to take care of your needs and make sure you are satisfied with service

5 years ago

Reply from First American Home Warranty

Yes we do, Leonard. Thank you for choosing First American!

Oct. 2nd, 2019

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Verified Customer

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Minoka Hicks Durham, NC

Quick scheduling and excellent service. We have never had any problems getting things fixed in our home

5 years ago

Reply from First American Home Warranty

We appreciate your review Minoka!

Oct. 2nd, 2019

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Verified Customer

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Gerry

Easy to work with. Very good service. Seem to vet service providers so you get good service from them.

5 years ago

Reply from First American Home Warranty

Thank you for your review, Gerry.

Sep. 25th, 2019

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Verified Customer

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Dan

Website is easy to use. They are pretty responsive to requests. A little expensive, but worth it, I think.

5 years ago

Reply from First American Home Warranty

Thank you Dan for your review.

Sep. 25th, 2019

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Verified Customer

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jun zhu

based on my recent service call, we get service as soon as we want and recall also works as expected

5 years ago

Reply from First American Home Warranty

Thank you for your review Jun.

Sep. 25th, 2019

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Verified Customer

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Natleen

Very good service and fast and easy to set up service with a contractor the same day for them to com

5 years ago

Reply from First American Home Warranty

Hi Natleen. thank you for your review.

Sep. 25th, 2019

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Verified Customer

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Tom Adkins

First American comes through always and in a timely manner. Good response for the Price and Good Products.

5 years ago

Reply from First American Home Warranty

Thank you for your review Tom, we appreciate it.

Sep. 25th, 2019

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Verified Customer

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Anonymous

First American has excellent service. We needed to repair the refrigerator and I was very pleased with the service.

5 years ago

Reply from First American Home Warranty

Thank you for your review!

Sep. 18th, 2019

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Verified Customer

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anonymous

My realtor recommended them. Everyone is very friendly and they are very quick. They send someone out immediately.

5 years ago

Reply from First American Home Warranty

Thank you for leaving us a five star review!

Oct. 18th, 2021

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Verified Customer

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Mina

Excellent professional service. They heard me and responded to me and they did come out and take care of the issue.

5 years ago

Reply from First American Home Warranty

Thank you Mina for your review.

Sep. 18th, 2019

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Verified Customer

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Joy

Quick response time and excellent companies that are chosen to do service. Have never been disappointed.

5 years ago

Reply from First American Home Warranty

Great to hear, Joy. Thank you for your review.

Sep. 3rd, 2019

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Verified Customer

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AJ

Poor quality technicians sent to the home and lack necessary knowledge or skills to makes necessary repairs and require multiple visits or they cant tell the difference between normal wear and tear versus breakage

5 years ago

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Verified Customer

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anthony blanchard

excellent service and time on claim in a timely manner the service person called me back the same day

5 years ago

Reply from First American Home Warranty

Thank you Anthony for your review.

Aug. 29th, 2019

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Verified Customer

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dennis

The issue was completely promptly. The tech was on time. Made sure the problem was completely resolved.

5 years ago

Reply from First American Home Warranty

Thank you for your review Dennis. We look forward to servicing you again in the future.

Aug. 19th, 2019

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Verified Customer

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Antonio Owens

It may be my ignorance but sometimes after the work is done...it acts up again and I am worried about paying another 75.00

5 years ago

Reply from First American Home Warranty

Hi Antonio. Thank you for your feedback!

Aug. 19th, 2019

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Verified Customer

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Rupal patel

We had fair share of challenges working with them on couple of claims but escalation folks were good to work with and understood our situation.

5 years ago

Reply from First American Home Warranty

Hi Rupal. We appreciate your feedback.

Aug. 20th, 2019

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Verified Customer

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Noemi Sandoval Bagstad

service is amazing and we always get a solution. At times, it takes a while, but the job gets done.

5 years ago

Reply from First American Home Warranty

Hello Noemi. We appreciate your review. Thank you for choosing First American.

Aug. 20th, 2019

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Verified Customer

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Marilou Pearson

I have waited over a month for a refund. I have called 3 times and have been told my refund has been requested and should be back in my account within a certain number of days. It is still not back in my account.

5 years ago

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Verified Customer

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Fred Garcia

When an issue did arise, they were dependable and quickly assisted me in addressing the problem at hsnd

5 years ago

Reply from First American Home Warranty

Hi Fred. Glad we were able to be of service. We look forward to servicing you again in the future!

Aug. 26th, 2019

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Verified Customer

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Anonymous

The companies they use send technicians who do not know what's going on, 2 different technicians gave me 2 different answers as to why my refrigerator was acting up. Far worse than going to the local mechanic.

5 years ago

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Verified Customer

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margaret

when we have needed service, like re keying and appliance repair the services were completed in a timely fashion

5 years ago

Reply from First American Home Warranty

We appreciate your review Margaret and look forward to servicing you again in the future.

Aug. 13th, 2019

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Verified Customer

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George Greer

First American Home Warranty stands by their customers to makes sure all Warranty work is completed in a timely manner.

5 years ago

Reply from First American Home Warranty

Hi George, thank you for your review.

Aug. 13th, 2019

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Verified Customer

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Mr. Merrel WilkenFELD

prompt and couteous service repai manwas here within 48 hours and came back with new part in another 48 hours.

5 years ago

Reply from First American Home Warranty

Hello Merrel. We appreciate your review and we look forward to service you again in the future.

Aug. 7th, 2019

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Verified Customer

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Nora Bethany, OK

One time I had an electrician come out because I didn't have a electricity going to my dryer. I had good quick service.

5 years ago

Reply from First American Home Warranty

Nora, It is fantastic to hear that your issue was resolved. We look forward to providing you great service in the future.

Oct. 18th, 2021

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Verified Customer

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James

We had a problem and made arrangements for a company to come in and take care of it. Everything was smooth and easy.

5 years ago

Reply from First American Home Warranty

Hi James. We appreciate your feedback.

Aug. 1st, 2019

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Verified Customer

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Ronald

The repairman was supposed to come and fix my refrigerator but I have yet to hear from him. I was without a refrigerator for three solid weeks the first time and now I've been out again for a week.

5 years ago

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Verified Customer

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Reginald

Pretty good bang for my buck. It's been a great public great company I've had no complaints whatsoever.

5 years ago

Reply from First American Home Warranty

Hello Reginald. Thank you for your review.

Aug. 1st, 2019

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Verified Customer

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anonymous

Sometimes the calls are long before I can get an attendant. I have used it recently and the repairs were done in a timely manner.

5 years ago

Reply from First American Home Warranty

Thank you for your feedback.

Aug. 1st, 2019

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Verified Customer

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Lourdes

Great customer service. I needed to use my warranty for a water heater in the water heater was replaced.

5 years ago

Reply from First American Home Warranty

Lourdes, Thanks so much for sharing your review. It is always great to hear when our customers have a fantastic experience with us!

Oct. 18th, 2021

First American Home Warranty Reviews