First American Home Warranty: Read 4,426 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Peggy A. Fields

They are very quick to respond and they use knowledgably contracts. If the item can't be repaired they do a buy out.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Linda Moody

The first repair man could not fix it, The second one said he didn't have the part & would order it which would take ten days. It has been over 10 days & NO word frome him .

5 years ago

check_circle

Verified Customer

star star star star star

Patricia McDaniel

They have always taken care of any repairs without any hassles. Staff is very helpful and knowledgeable

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

check_circle

Verified Customer

star star star star star_border

GARY A HENSLEY

Overall I have had great experience with them. Had few issues getting pool items taken care of otherwise would he a 5 stsr

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 3rd, 2020

check_circle

Verified Customer

star star star star star

Harold Justice

When I had a claim they were very responsive. The problem was not corrected and they immediately solved the problem.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 3rd, 2020

check_circle

Verified Customer

star star star star star_border

ALAN KATOF

Very good but some unresolved issues. Care of my air condiotioner always seems to be a bit of a problem and takes a long time.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 18th, 2020

check_circle

Verified Customer

star star star star star

Judith Bentley

We've needed 1 appliance repaired & 1 replaced. They took care of it with little effort or expense on our part.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 18th, 2020

check_circle

Verified Customer

star star star star star_border

Mark Hillis

Generaly me my needs. Some contractors took a very long time to fix problems. Probably not their fault due to difficulty in obtaining parts.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 10th, 2020

check_circle

Verified Customer

star star star star star

Thomas E White

Past experience with them has been excellent. They respond timely and effectively to all trouble calls

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 3rd, 2020

check_circle

Verified Customer

star star star star star

BARBARA ERVIN

i had this on my other house and they were always prompt to get someone out to take care of problems

6 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Oct. 27th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Sue M Beasley

failed me on 1st claim- sent out a tech that didn't know his job-ended up costing me almost $ 300.00- then turner down my claim on cracked toilet tank-said they only cover normal wear and tear-I thought flushing a toilet was normal wear and tear!!!!!~normal

6 years ago

Reply from First American Home Warranty

Hello Sue,

We would like to apologize for any inconvenience you may have experienced during the handling of your claim. First American's records indicate you placed a claim for a plumbing stoppage and a cracked toilet. First American dispatched an independent contractor, All Hours Emergency Plumber LLC who reported the septic tank needed pumped as it was full. In addition, they reported the toilet cracked as a result of physical force which is not normal wear and tear. Please be advised, This Contract covers only the items specifically identified in this Contract as covered and excludes all others. In addition, Liability is limited to repair or replacement cost of Item due to normal wear and tear. You may refer to your home warranty contract under the section marked Important and Limits of Liability, Number Three.

First American considers this claim closed.

Nov. 4th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Norm

Terrible service. A recent example is when a 35 year old ceiling fan's light switch broke from inside its housing. The technician stated to me that it wasn't covered as it was classified as not normal wear and tear; additionally, he laughed and said they didn't tell you about their exchange policy?

6 years ago

check_circle

Verified Customer

star star star star star

Mary Peltier

Ease of use and quick response . Most providers are very professional and informative regarding service issues

6 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

check_circle

Verified Customer

star star star star star

Ms Debra

They have always been very helpful when we file a claim and they are quick to send someone to fix our problem

6 years ago Edited January 10, 2024

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

check_circle

Verified Customer

star star star star_border star_border

Hugh

I pay nealry$750 a year .I may use the once a year. I found it becoming more difficult to make appointments and 3-6 dys before a service professional arrives to repair .

6 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Joey Hunter

Top notch service, can not get the samer service anywhere else for the price. Great Value for your money.

6 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

check_circle

Verified Customer

star star star star star

Ken

Everything is usually taken care of that is covered under the warranty. Sometimes it may take longer then expected.

6 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

check_circle

Verified Customer

star star star star star

sharon Mitchell

Good job Every time we need them Scheduling was easy and the Tech was very knowledgeable and good at his job

6 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

check_circle

Verified Customer

star star star star star_border

Jorge Valle

More covered items.Better customer service. Better third service provider.

6 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

check_circle

Verified Customer

star star star star star

Annette Drake

They are the Best Company!!! Very caring, efficient, and one on one with all of your concerns and needs!!!!

6 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

check_circle

Verified Customer

star star star star star

Ricky Smith Knoxville, TN

I've dealt with other home warranty companies before. First American is the best, Choice Home Warranty is the worst

6 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

check_circle

Verified Customer

star star star star star

Tiffany Navarre, FL

Great customer service and support. Easy to make claims and contact from companies within 24 hours.

6 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

check_circle

Verified Customer

star star star star_border star_border

George Los Angeles, CA

Zero consistency when calling for service or support. I have had multiple contracts and about 80% of agents refuse to help. It's not that they can't, they won't.

6 years ago

check_circle

Verified Customer

star star star star star_border

Bev Lennen Queen Creek, AZ

FAHW covers what they say they do. They have come through for me on both repairs and replacement. Decisions are fair and reasonable.

6 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

check_circle

Verified Customer

star star star star star

Will Hughesville, MD

Fast Service and value for the cost of the plan are unmatched and they call back very quickly when ever I have issues

6 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 3rd, 2020

check_circle

Verified Customer

star star star star star

Victor Moerbe Hattiesburg, MS

They have done what they say!All work has been very professional and reps have been very personavble.

6 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 3rd, 2020

check_circle

Verified Customer

star star star star star

Alfred Golden Valley, AZ

Response time and sincerity. Answering my questions with sincerity and trustfulness. Inform you on any delays

6 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

check_circle

Verified Customer

star star star star star

hans mecker Arlington, TX

Easy to deal with, responsive. Online claims are easy to handle and relevant information is being provided.

6 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

check_circle

Verified Customer

star star star star star

Nettie Amrine Kansas City, MO

I give this as a rating because they are AMAZING!!!! Every time I've placed a call they've done such a great job.

6 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

check_circle

Verified Customer

star star star star star

FRED B. Tomball, TX

Good quick service. Schedules work easily and contractor showed up for work and was very professional.

6 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

check_circle

Verified Customer

star star star star star

Bill and LuAnn Tillison Wichita, KS

They have been helpful to us on numerous occasions, and the service personnel who have come have been great.

6 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

check_circle

Verified Customer

star star star star star_border

Darrol Proctor Lake Havasu City, AZ

Great company, But communication is a big thing. I think due to the pandemic there was a little lapse in communication.

6 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

check_circle

Verified Customer

star star star star star_border

Kathy Seabrook, TX

Seem to be well organized and sincere. Have not had occasion to make a claim. They can get a little pesky with their emails.

6 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

check_circle

Verified Customer

star star star star star

Robin Surprise, AZ

Very quick response to my claim and was pleased with the service. My issue was resolved the day of the appointment

6 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.

Aug. 6th, 2020

check_circle

Verified Customer

star star star star star

robert hutchins Alpharetta, GA

excellent service and great employees. the vendor was quick to respond to our problem, came same day

6 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.

Aug. 6th, 2020

check_circle

Verified Customer

star star star star_border star_border

Natasha Guerrera Wildomar, CA

It was the service man. I didn't like how he didn't allow me to explain. My dryer door wouldn't shut and he was just real short in and out 2 min. Horrible service

6 years ago

Reply from First American Home Warranty

Hello Natasha,

Our records indicate you placed a claim for your clothes dryer not working properly. We dispatched an independent contractor, Accord Appliance Service, Inc who reported the clothes dryer door was broken not due to normal wear and tear. Please be advised, First American's liability is limited to repair or replace an item that fails due to normal wear and tear. You may refer to your home warranty contract under Limits of Liability, Number Three. Please be advised, your claim is considered closed.

Thank you.

Aug. 10th, 2020

check_circle

Verified Customer

star star star star star

Elizabeth Hattiesburg, MS

They respond to my request very quickly and send out responsible people to fix what I have to be fixed

6 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.

Aug. 6th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Dan Chandler, AZ

The reason I rated them 2 stars is because they left me with NO AC for 5 days in 117 degree weather. 2 young kids a wife and a small dog! No call back or any concern about our safety and health!

6 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Marc Polander

I have been trying to deal with a service request since 2 weeks now and very little to no progress. Most not all of customer service people tell you the same thing as if reading a script. They tell you to call back tomorrow

6 years ago

check_circle

Verified Customer

star star star star star_border

Lakita Brooks

Sometimes it contractor don't reply in a timely fashion and it can be difficult to get issues resolved the 1st time the item is repaired.

6 years ago

Reply from First American Home Warranty

Thank you Lakita for your review.

Jul. 23rd, 2020

check_circle

Verified Customer

star star star star star

Anita Hernandez

My 1st repair request resulted in an appliance replacement and it was handled quickly and professionally.

6 years ago

Reply from First American Home Warranty

Hi Anita, thank you for your review.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star_border star_border

Brian Talbot

One contractor didn't have appropriate insurance and for our current issue, we're going to have to call again to fix the ice maker. This will be the third time.

6 years ago

check_circle

Verified Customer

star star star star_border star_border

John

The companies they send out have horrible reviews and those Companies wanna find anything to make more money. They are not there to fix the simple problem

6 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Ms Doris

I am been very satisfied in the past. This time I'm really disappointed. I had an emergency I was assigned a company that's 2 hours out of my area and wasn't open on Saturday. I had to get someone on my own & pay myself. Your customer service person was very disrespectful

6 years ago

check_circle

Verified Customer

star star star star star

I believe insurance is necessarily

Bz so far I am satisfied with you guys as you following the all of the things which help fuel yo our society

6 years ago

Reply from First American Home Warranty

Thank you for your review.

Jul. 23rd, 2020

check_circle

Verified Customer

star star star star star

Judy McGrath

I have not used my warranty ,but feel better that I have some thing to fall baxk on if I have a problem.

6 years ago

Reply from First American Home Warranty

Hi Judy, we appreciate your review.

Jul. 22nd, 2020

check_circle

Verified Customer

star star star star star

John Bosco

Very responsive to your needs. They reply your request promptly but the work is quite slow not as my expectations.

6 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Sandy

I just joined and I needed pool service, the company they sent the technician had a nasty attitude. He was extremely expensive to repair and determined that one issue was preexisting.

6 years ago

check_circle

Verified Customer

star star star star star

Raymond Shaw

I rate them to be efficient and punctual because they are. The technicians are knowledgeable and professional.

6 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

check_circle

Verified Customer

star star star star star

Darrel Ringwelski

I only had to make one phone call and I had a work order # and the name of a contractor to work on my ac problem.

6 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

First American Home Warranty Reviews