First American Home Warranty: Read 4,391 User Reviews From Real Homeowners

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Verified Customer

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Jeannie

Easy to use and always there for you! Repairs have always been fixed in timely manner.it gives me a lot of peace knowing I have this warranty.

7 years ago

Reply from First American Home Warranty

Thank you Jeanie for your review.

Jun. 12th, 2019

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Verified Customer

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Anonymous

Great customer service - I just wish they covered more i.e. the studio above my garage even though it is a detatched garage

7 years ago

Reply from First American Home Warranty

Thank you for your review.

Jun. 4th, 2019

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Verified Customer

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Audry Wolff

Took too long to get my oven fixed. Part had to be ordered, but took an additional week to get service scheduled after part was received.

7 years ago

Reply from First American Home Warranty

Hi Audry. Thank you for your review.

Jun. 4th, 2019

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Verified Customer

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Clara Vargas

Their customer service has been great. They've always been very courteous and understanding of our needs.

7 years ago

Reply from First American Home Warranty

We appreciate your review, Clara.

Jun. 4th, 2019

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Verified Customer

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Gabriela

Customer service was quick and responsive on getting to my claims. Overall it was a good experience.

7 years ago

Reply from First American Home Warranty

Hi Gabriela, thank you for your review.

Jun. 3rd, 2019

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Verified Customer

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Mary

They are the best, my experience has been the best. They came and fixed my washer and did a great job.

7 years ago

Reply from First American Home Warranty

Thank you Mary for your review.

Jun. 3rd, 2019

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Verified Customer

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Jason

It is convenient and always works. I was able to get my claim easily through and the reimbursement check mailed to me.

7 years ago

Reply from First American Home Warranty

Thank you Jason for your review!

Jun. 3rd, 2019

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Verified Customer

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Gary

They get right with it and get it done. They do what they say they are going to do and everything is perfect.

7 years ago

Reply from First American Home Warranty

We appreciate your feedback, Gary!

Jun. 3rd, 2019

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Verified Customer

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Mavy Magna, UT

First American always gets a good company to work on the problem. The last time I called, the person came right away.

7 years ago

Reply from First American Home Warranty

Thank you Mavy for your review.

Jun. 4th, 2019

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Verified Customer

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Anonymous Mountain View, CA

I trust the company so far. It is a little expensive but it has been a good experience. The customer service has been really good.

7 years ago

Reply from First American Home Warranty

We appreciate your review. Thank you!

Jun. 4th, 2019

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Verified Customer

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Van Columbia, SC

excellent service and communication. They allowed me to find my own repair company when one was not available

7 years ago

Reply from First American Home Warranty

Thank you Van for your review!

May. 31st, 2019

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Verified Customer

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Elaine Robbins Clinton, MS

Courteous, very professional, and follow up with the customer to make sure work was done in a timely manner

7 years ago

Reply from First American Home Warranty

We appreciate your feedback Elaine.

Jun. 4th, 2019

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Verified Customer

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Teresa Manteca, CA

They have been nothing but helpful when needed and have solved the problems that have come up in a timely manner

7 years ago

Reply from First American Home Warranty

Thank you Teresa for your review.

May. 31st, 2019

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Verified Customer

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Anonymous

About a month ago I made a call in and the agent helped me get the order in and the service was great.

7 years ago

Reply from First American Home Warranty

Hello, we appreciate your review and look forward to servicing you again in the future.

May. 29th, 2019

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Verified Customer

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Barry

Everything was timely. The plumbing was stopped up and the fix was timely and everything and I've never had a problem.

7 years ago

Reply from First American Home Warranty

Hi Barry. Thank you for your review. We are glad to hear your plumbing stoppage was resolved. We look forward to servicing you again in the future.

May. 29th, 2019

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Verified Customer

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Cathy Spring, TX

Everything is taken care of in a timely manner. I was satisfied with how they took care of me as a customer.

7 years ago

Reply from First American Home Warranty

Cathy, It is fantastic to hear that your issue was resolved promptly!

Oct. 18th, 2021

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Verified Customer

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Jennifer

We love the great communication that we get from them. The service is done very quickly, and they do a great job.

7 years ago

Reply from First American Home Warranty

Thank you Jennifer for your review.

May. 29th, 2019

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Verified Customer

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Charles Aptos, CA

Like the service provided. I think that it is very beneficial. The response time is almost immediate.

7 years ago

Reply from First American Home Warranty

Hi Charles. Thank you for your review.

May. 29th, 2019

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Verified Customer

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Kwentin

Someone was sent to our house to fix our water heater very quickly. Customer service is very prompt.

7 years ago

Reply from First American Home Warranty

Hi Kwentin. Thank you for your feedback.

May. 29th, 2019

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Janet

They are on the bottom of my list! Had a fridge that stopped dispensing water or making ice only freezer would get cold? Took like a week to send someone out knowing my fridge wasn't getting cold Luckily zi had a small little fridge in garage. The maintenance guy came out ordered a new counter box yook 3 weeks to get it. Came installed but didn't help.so he sent request to get new fridge. I waited and waited finally I called warranty co. The guy motive cm my v ice maker was c I veted bu my plan so had me pay 157.00 for coverage. Sent another guy out to fix that. But did not work. So I called warranty co about new fridge. And asked for myc157.09 coverage back they couldn't fix. And a new fridge. Months go by they send me 250.00 for new fridge. After many many phone calls I give up! Cancel that warranty. Get a new fridge guy comes to hook it up and no water again cause it's not the fridge but outside water pipe is broken? So now my old fridge that works fine is in the garage as a spare. So no first american is bad bad bad. Cheap cheap

9 months ago

Reply from First American Home Warranty

Janet, Thank you for sharing this feedback with us. We did request additional information from you privately so we could further look into your claim but was not able to connect with you. Should you still need assistance, please feel free to reach out to us.

Nov. 10th, 2025

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V Sewell

We've had a First American Home Warranty for about 15 years. The quality of the contractors they send has declined rapidly. 3 out of the last 3 contractors tried to upsell. For example, the contractor sent for garage door opener repair, said that the door had to be "balanced" first and quoted an outrageous additional charge. I contacted 2 reputable garage door contractors, who said the door adjustment was fine. I ended up paying out of pocket for one of them to replace the opener with a NEW one for less than the FAHW contractor upcharge. This week, the plumbing contractor they provided replaced a NOT leaking cutoff valve and did not repair the leak in the copper pipe!

11 months ago

Reply from First American Home Warranty

V Sewell, Thank you for sharing your review with us. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that on July 24, 2025, you placed a claim for a leaking pipe. We dispatched an independent contractor AZ Remodeling and Plumbing Inc who reported and repaired a leaking valve. On July 30, 2025, you advised that you were still experiencing an issue with the leaking pipe. As such, we recalled AZ Remodeling and Plumbing Inc who reported a leaking copper elbow joint. On August 4, 2025, we contacted you and were informed that you had the elbow joint repaired with an outside contractor. As such, we refunded the $95.00 service call fee back to the original method of payment.

Aug. 4th, 2025

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Clemmie & Mandy Johnson Citrus Heights, CA

I liked having First American for a time. Their rates were reasonable and competitive. Unfortunately, their service call charge increased too much and became more expensive. It seemed that they started to cover less but charge more each year. It’s hard to justify paying more for less. 😞

2 years ago Edited September 15, 2023

Reply from First American Home Warranty

Clemmie & Mandy, Thank you for sharing your feedback with us. It is our goal to provide our customers with a successful resolution, and we will share your comments with our team to ensure our quality of service meets our customers’ expectations.

Sep. 26th, 2023

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Verified Customer

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ROBERT Taylors, SC

My wife and I have been customers with FAHW for nearly five years and we had purchased what we thought was the premier protection package for our home. Up until April 14, 2023, we thought FAHW was a forthright company that stood by what they advertised in relation to home protection. Unfortunately, we were to learn what a double-talking scam FAHW was when I called to initially ask what protections our policy afforded us. At first, I spoke to someone in "Ecuador" who told could no "Help Me", then it was off to some other foreign country service center. When I asked for a copy of my policy coverage, I was told it would be mailed to me in 10 to 15 business days. When I once again explained that my home had various levels of damage, *e.g. air conditioning, duct work, mold, etc.) I was told "restrictions" were the norm and I could not be assisted at that time. So, here we are, 71 years old and 75 years old, and we have been hustled. I served 25 years in the Navy and my wife served 25 years in the CIA. We are retired and sadly disappointed in FAHW whom we thought was an honest company

3 years ago

Reply from First American Home Warranty

Hi Robert. Thank you for sharing this feedback with us. Can you please provide us your claim number so we can look into this further to better understand what may be going on?

Apr. 26th, 2023

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Kelly Mustang, OK

Our fireplace issue has still yet to be resolved. The “service company” who came out on the call didn’t fix the shut on/off issue. When I called the company to reschedule a followup, they told me they only cover their work for 30 days and normally don’t mess with fireplaces. Called First American for assistance, spoke to Shelley C, who willing agreed to look into the issue but I’ve never heard back. Sent her the pictures, receipts, etc. as requested but no response. And this was back in February. My overall rating is low because I’m paying for services that aren’t being completed.

3 years ago

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SUSAN MI

I have been a customer since 2009. Since then, I have used this service lots of times, most recently, to replace my stove and hot water heater, when both could not be repaired and parts were obsolete!

3 years ago

Reply from First American Home Warranty

Susan, Thanks so much for sharing your five star review with us! It is wonderful to know that we have been there for you when you most needed it. We look forward to being there for you, should you ever need us again.

Jan. 27th, 2023

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Jaime Clovis, CA

so far everything has gone well have not had any issues since the first time when I had an issue with my refrigerator it took some time to get the part, after that I have had some guys doing the work and getting it done successfully. Thank you

3 years ago

Reply from First American Home Warranty

Jaime, We appreciate you taking the time to share your review with us!

Jan. 11th, 2023

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Linda Urbandale, IA

Confusion over type of repairs to be done and when, while the service representative is there. I am still dissatisfied with repairs to be done to my furnace, as they have not been addressed or completed. Phone reps have been very helpful in solving my questions and problems, but repairs are slow,

3 years ago

Reply from First American Home Warranty

Linda, Thank you for your feedback. We were unable to locate your claim with only the name provided and requested additional information from you privately, but did not hear back. We hope the next time you may need us, you will give us another chance to meet your needs.

Mar. 3rd, 2023

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K.M. P. Charlotte, NC

For the most part, it is a benefit to pay for the monthly insurance, especially if you have the premium upgrade perks where they take away the old unit for free. We have had some issues with our AC , but after speaking with multiple customer service people, we finally got it fixed. Helpful service if you can't afford to replace a whole appliance if it were to break. Worth it for us

4 years ago Edited March 9, 2022

Reply from First American Home Warranty

Hello K.M.P. We appreciate your review.

Sep. 19th, 2021

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daniyang Santee, CA

The portal was easy enough to navigate and to book a vendor to come out. Our dishwasher wasn't working and we scheduled a consultation for a diagnosis after having already verified with another repair service what was wrong and that basically, the part that we would need replaced is expensive. It cost $85 just for them to come out --- just for the technician to take 5 minutes and tell us there was nothing wrong with the dishwasher. We tried to request another one but it was ultimately too hard with no payoff that we could see and we replaced the dishwasher instead. I will never buy home warranty again after this experience.

4 years ago

Reply from First American Home Warranty

Hello Daniyang. We have requested additional information from you.

Sep. 14th, 2021

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Eric Klopman Atlanta, GA

There are a lot of home warranty services with poor reviews. I tried First American Home Warranty because they cover a newly purchase home. I Called 3 times for service over 6 months. 2 of the 3 services were not covered therefore I was forced to contact another repair company and covered the cost. Problem was First American wants you to pay the $75 service fee for each request even when they don't cover the cost of repair. Doesn't make sense to pay their ssrvice fee when they deny the repair and find and pay another repair company. Customer service is difficult at best to communicate with. Hold times are long.

5 years ago

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Maria Peterson Goleta, CA

I just wish my realtor had given me a prepaid Visa card rather than this $600.00 home warranty policy. Getting in touch with them the first time ( on the phone) was painfully slow. You have to go on their website and make an account then getting someone to respond either doesn’t happen or takes forever. They charge a $75.00 fee to show up whether the person can fix the problem or not. In Santa Barbara most of their contracts go through phoenix plumbing and heating out of Santa Maria, more than an hour away. Maybe if they had more plumbers on their contract list it could be better. When my toilet backed up recently and I contacted First American I never got a response, who can wait when it comes to sewage? I called my own plumber, he quickly cleared it for $70.00 and I saved $5.00 by not paying First Americans co-pay!!!

5 years ago

Reply from First American Home Warranty

Hi Maria. We thank you for your feedback. Our records do indicate that when the claim for your toilet was placed online the step to assign a contractor was not completed. It is for the reason service was never provided. Thank you.

May. 28th, 2021

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Tip Boulder, CO

I've had the warranty for years (I believe since 2014 or so) and hardly use any of their service (good thing I guess). But my recent service request is a nightmare. It's a toilet leak from my unit (I live in a condo) to my neighbor's downstairs. I understand that I need to get a quote and authorization before the work started. The rep is VERY slow to respond my questions. And in the middle of the claim they switched my rep to someone else! who also does NOT return my calls nor my messages online (why do they have a message portal feature if nobody is checking it?!!). They allowed me to use outside contractor and I am following their required steps to a T. Anyway, now they're having a problem with fixing the drywall of my neighbor's unit because it's not my unit! Well, that's not what I was told earlier. It's a part of the leak problem. If it's within my unit, they would have covered. So, what is the difference!? I asked many times how the drywall will be fixed after the plumber fixed my toilet leak (which he has done that). And the first rep told me that First American will be sending someone to patch the drywall. So, I don't understand why it is a questionable item now. And now again with the calls back and forth... on hold waiting for a supervisor to talk to me and still nothing! For a simple toilet leak the work (not by the plumber but because of the steps I have to follow) takes more than a month!?!?! This is ridiculous!

5 years ago

Reply from First American Home Warranty

Hi Tip. We appreciate your feedback. We have messaged you for additional information.

Apr. 17th, 2021

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Brit Bolerjack Bethany, OK

We've had a home warranty with First American for 2+ years. The three claims we have had have been handled promptly until now. Our contractor said that the oven would be replaced and that First American would get back to us in 48 hours. It's been a week. I finally tried to contact the company and it took me TWENTY minutes of being on the phone with their automated system to finally be redirected to an actual service line!! And then of course, I'm just on hold forever. It's a fine warrenty, but the customer service is pretty dang frusterating.

5 years ago

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john gant Chandler, AZ

When you call expect to be on hold for at least 40 minutes before you get a live person. and if they have to transfer you to another department plan on another 40 minutes. The people that answer the phone are pretty good but their hands are tied on what they can do. A couple of people said that they would get back to me but they never did. One lady told me not to hang up because she wanted solve the problem for me now. She left me on hold for a while but she got me the answers I needed. Bottom line, they have a bunch of good people but probably not enough. If they worked on the weekend or even later to accommodate people on the left coast that would be helpful.

5 years ago

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Terri Holcomb

They were great when I used them. They answered my questions and were easy to work with when my garage door stopped working. They found a great local repair person and it was a great experience.

6 years ago

Reply from First American Home Warranty

Thank you Terri for taking the time to provide us with your review. We appreciate it.

Jul. 10th, 2020

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Robin Redbreast Las Vegas, NV

I've been with First American Home Warranty for over 16 years. I can tell you in the past I have had positive experiences with this company. This time, however, not so much. My family and I were out of air conditioning for 14 days. This was due 100% to FAHW. 1. The technician they assigned me was here the very next day. 2. There was a substantial out of pocket cost I was not aware of. 3. I asked FAHW if there was anything they could do to help. 4. FAHW suggested a possible solution would be to take a "cash out/buy out". 5. I asked for a cash out quote so I would be able to make an informed decision. 6. I was told this quote had to come from a different department and that could take a few days. 7. I went the next 12 days, pleading, crying, begging for help and/or call backs from anyone in this company explaining I have a 91 year old cancer survivor who was suffering greatly in the desert heat. 8. While they promised to call back with the SWEETEST and most caring sounding phone voices they DID not call back. I called them 58 times over the days. 9. FINALLY I reached someone named Lisa. She was THE ONLY one who helped me. She was actually able to give me the quote everyone else said would take days and days in minutes right over the phone as I waited. On top of that when Lisa said she would call me back... SHE CALLED. When she said she would send me an email... SHE SENT AN EMAIL. If I had gotten Lisa in the beginning my air conditioner would have been fixed (including the time to order the parts) in less than 5 days instead of 14 days. Once Lisa got involved we were able to get the go ahead over to the contractor who had the issue fixed in two days. Lisa is the ONLY reason I gave 2 stars. Had it not been for her I would have given 0 stars. I really don't think FAHW wants their customers to have this type of experience. They need to get Lisa to train the others including the supervisors I spoke with along the way. In the past I have sent FAHW no less than 8 new customers. I will not send anymore of my friends with this type of service.

6 years ago

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Steve Montgomery, TX

Needed an AC repair, within a month of moving into our home. Side note: when buying a home with an AC, spend a $100 to get an AC inspection from a reputable HVAC contractor. Most general home inspection firms don’t do a detailed enough inspection of the AC unit (e.g. using an electronic leak detector) to find a leaking coil. If I could review the contractor who did the repair separate from First Am, the contractor would get five stars and First Am would get one star. The problem with First Am is that despite my paying extra to get AC coverage, with a specifically stated $1,500 maximum, the way that First Am “interprets” the contract language resulted in several exclusions that still resulted in my paying $800 for the job. That could have been a lot more if the Lennox warranty on the coil itself wasn’t still in effect. Bottom line - I’ll certainly never use First Am again.

6 years ago

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Philip F Ketterle Atascadero, CA

Good day. I am submitting this as a formal complaint based on the inability of your company to fix my Freezer. I initially contacted your company to have my ice makers checked on my Fridge. The technician came out numerous times and fixed the upper freezer and wanted me to wait a reasonable time frame to see if adjusting the temperature would resolve the lower freezer issue. He said give it 30 days and if it is still having issues then call again.. Ok so I did as he told me and you are now charging me $75 for the same issue.. PS in between this time my brother passed away so my main focus was taking care of family first.. Let me know how your going to reimburse me my $75 Thanks

6 years ago Edited September 14, 2021

Reply from First American Home Warranty

Hello Philip,

In the interest of customer service, First American provided you with a $75.00 service call fee reimbursement.

Thank you.

Jan. 9th, 2020

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Unhappy customer Fresno, CA

My refrigerator and wash machine went out on Thanksgiving Eve it’s now December 19th and both items are not fixed. Unfortunately repair company was horrible and communication was lacking between First American and A and R repair. I ending up having to buy new refrigerator because unfortunately company couldn’t find a compressor sooner enough or couldn’t give me a date the compressor was to arrive. No one new anything about my wash machine and because I bought from someone who fixed it wrong they will not cover repair or replace. I’ve been a member for over 4year and they will now cover me when I really need them. Disappointed in our relationship.

6 years ago

Reply from First American Home Warranty

Hello Ms. Madel,

We have attempted to contact you several times regarding your kitchen refrigerator claim but have been unsuccessful in reaching you. Please contact First American at your earliest convenience in order to discuss your concerns.

Thank you.

Feb. 14th, 2020

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Teofilo Casiano McClure, OH

This is by far the most dishonest company. I put a claim in. They had a company come out and lie so they didn't have to cover it. Said it was missing parts. How is that possible if it just worked? This company is a complete scam. Save yourself and do not go with this company........ update after a bunch of calls and complaining i reached the ears of the higher ups. And they fixed everything. I would of gave them 5 stars if i didn't have to fight for what should have just happened. But in the end i dont have any complaints. I am happy with the out come.

6 years ago

Reply from First American Home Warranty

We appreciate your feedback and look forward to being able to address your concerns directly with you.

Nov. 6th, 2019

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Mike Eide Henderson, NV

My first problem after signing up for their premium coverage. All went well on the first visit by a service technician. There was a part required to fix the problem. A month goes by and the problem comes back. We call the service company to find out where the part is and find out the claim has been denied. When we call FAHW they lie and tell me they left a voice mail after the service. We have no calls from them and no voice mail. We request a technician to be dispatched to fix the problem, even if we have to pay for the repairs. They indicate that once service has been denied they no longer have responsibility and we will have to find our own technician. They also charge an additional $75 fee that we had to call back to get reversed.

6 years ago

Reply from First American Home Warranty

Hello Mike,

Our records indicate you placed a claim for your kitchen refrigerator not working properly. All Desert Appliances Incorporated reported the thermal shell was deteriorated so the unit was not maintaining temperatures. Please be advised, thermal shells are not covered per your home warranty contract under Kitchen Refrigerator, Not Covered. At this time, your claim is considered closed.

Thank you.

Nov. 9th, 2019

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Chris North Richland Hills, TX

Not sure why I’m giving them 2 instead of 1 but their phone system is horrible. Every time I have a question I get put on hold for an hour and then get transferred to four different people before hanging up the phone in frustration. Current home I just purchased has a keypad lock on it that is old and doesn’t work. Called to get it changed into an actual key door lock which I wouldn’t think would be such a big problem but they refuse to change the lock only fix the crappy one that’s on it. They literally haven’t helped me in any instance I’ve ever had. Oh and for being AMERICAN home warranty nobody there can speak fluid English and there’s always a language barrier.

6 years ago

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Melissa Bradley Huntington Beach, CA

First they are getting 2 stars because they actually do communicate with me in a timely manner. However, their customer service sucks and the contractors they send out are incompetent. First about 4 months ago, I submitted a claim online that my dryer was having issues making extremely loud squealing noise. I was charged the $75 service fee. They sent a very nice man out to fix it. I thought it was all fixed. Then last month it starts doing the exact same thing. And my washer happened to die on me at the same time. Put in claim number 2. THis time the company they send out is here MAYBE 10 minutes (in that time he always used my restroom) didn't even look at the dryer or turn it on, tells me my whole front panel on the washer needs to be replaced and I will be charged extra for it being a stackable. WHAT??? I call First American, was told nothing would be extra as the $75 covers everything. a few days go by, the contractor does not return any of my calls. First American calls me and states they are ordering the parts for my washer, but the dryer is not covered. They claim "noise" is not an issue. WHAT????? Both time I explained the issue I was having and they had no problem charging me both times for the $75 service charge knowing they wouldn't cover "noise"? Mind you the dryer is not usable due to how extremely loud it is. Now they call me and tell me the contractor needs me to move the dryer from the washer (they are stackable) before they will schedule to come. Now I have to do part of their job for them? I'm a woman by myself and have to figure out how to get the dryer down before they come out? THey wouldn't even call me they will only talk to First American yet I am the one they need to schedule when they will come out. First American has not been a help whatsoever with this. THey use very unprofessional contractors, and they things at you last minute like this. Be very cautious of them.

6 years ago

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Nathan H. Louisville, KY

**READ THE CONTRACT** I have had FAHW for 3 years. I've had a claim each of the years. First year was just the dryer(minor issue). Customer service = good Year two was the dishwasher, which was replaced. A quick note about this claim. ********************************************* ***Do not just accept the offer to replace*** ********************************************* You need to research the replacement item before accepting. FAHW tried to sneek by with replacing my dishwasher with one that was half the capacity and efficiency. I refused, and they gave me another offer 2 days later which after researching I accepted. My HVAC was also having issues which took them 2 weeks to fix. Customer service = OK On this third year, my HVAC broke down again. This time it needed to be replaced. It took a week and a half to diagnose the problem and as I am writing this it is still broken. My HVAC has been out for more than a month. During this whole process I have been calling and emailing with both FAHW and the contractor they selected. It took me a whole week to squeeze the info out of FAHW about the replacement equipment. Once the equipment was ordered, they told me 2-3 days. In actuallity it has taken 2 weeks. If you use FAHW always get info in writing. I had them send me emails with the info. I've finally gotten a scheduled installation date after 2 months. The problem has always been with the warranty company, never the contractor. Customer service = Bad A quick note about the customer service. Everytime I called, they would never have the info I needed. They would have to call around in their own company to get info from others. The last time I called, they had info, but it was outdated info from when I called 2 weeks ago and they just "assumed" is was right.

7 years ago

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CARLOTTA MANEICE Meridianville, AL

We renewed our second year with First American Warrant and the service this time has been horrible. We have had a problem with our Washing Machine and the GE vendor contracted by 1st American dialed the wrong number to schedule an appointment, ordered parts for the washing machine that was not needed and left at our home. The final straw was throughout this entire process the 1st American Home Warranty Customer Service Representatives processes in getting a report from the GE Vendor, answering questions about the delay in repair, and/or replacement was insufficient and at times they were downright rude! Their answer to our situation was consistently the following, "we are waiting for a report", "they have 48 business hours to comply, " a supervisor will tell you the same thing," and "there is nothing we can do at this time." I put in a request to cancel my service and find another home warranty company.

7 years ago

Reply from First American Home Warranty

Hello Carlotta. We are aware that cash payment in lieu of the replacement of our clothes washer has been accepted. Please allow seven to ten business days for the processing and delivery of your check. Thank you.

Jun. 6th, 2019

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Fran Charleston, WV

My daughter had coverage with First American Home Warranty but cancelled, thank goodness. I live with her and I paid the $95.00 deductible each time for more than 5 or 6 calls for the refrigerator. Ice maker would not work about 3 days after the repairman left. And he even told me once it needed to be cashed out. We have used ice trays for a year now & I am sick of it. FMHW WON!!!! With the $95.00 I have put out, we could have bought a frig. In the freezer right now, the ice cream is half soft. I had to throw out all the food in the other side once until they got a repairman. All I can say to others "Good Luck".

7 years ago

star star star star star

Tasha Denison, TX

Professional customer service reps. Phone calls and questions get answered quickly by real people. Quick response time by professional services. Transactions are easy. Have been pleased with their work.

7 years ago

Reply from First American Home Warranty

Hi Tasha. We appreciate your feedback. Thank you.

May. 31st, 2019

star star star star star_border

Anna Mount Washington, KY

Easy to request service; however, some of the providers were terrible. Heating & Air guy didn't complete the job and didn't want to work when he got here. Electrician came, looked at the job, had to get parts, never returned or returned our calls. I would like a way to get a partial refund for having to get our own person to come to the house.

7 years ago

Reply from First American Home Warranty

Thank you Anna for your review.

May. 31st, 2019

star star star star star

Beverly Arnold Lubbock, TX

We have used this service for 13 years, and I highly recommend .We have only had two bad experiences, and that was due to employees of the contractor(s), and they righted the situation.

7 years ago

Reply from First American Home Warranty

Thank you Beverly for your review!

May. 14th, 2019

star star star star star

Eric Stockton, CA

Within the first 2 months of having American home warranty my water heater went out and just a phone call away someone was there the next day to check and replace as needed thx American home warranty

7 years ago

Reply from First American Home Warranty

Thank you Eric for your feedback.

May. 10th, 2019

First American Home Warranty Reviews