First American Home Warranty: Read 4,262 User Reviews From Real Homeowners

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Verified Customer

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david g swain Scottsdale, AZ

The repair to the garage door opener repair only lasted 3 weeks before it broke again. The underlying problem needs to be addressed

2 years ago

Reply from First American Home Warranty

David, Thank you for sharing your comments with us. Please know that the contractor does guarantee their work for 30 days after your repair. Please reach out to us should you need additional assistance.

Jan. 4th, 2023

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Verified Customer

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Helen Rodgers Granbury, TX

past experiences with them have been prompt and had no problem scheduling the services needed.

3 years ago

Reply from First American Home Warranty

Helen, Thanks so much for taking a moment to share your review with us!

Dec. 13th, 2022

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Verified Customer

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Karen Lincoln, CA

They are promptly responsive when I call and schedule a contractor as quickly as possible.

3 years ago

Reply from First American Home Warranty

Karen, Thanks so much for sharing your great feedback with us regarding your recent service. We are thrilled to hear that we were able to have your appointment scheduled so quickly. We look forward to being there for you, should you ever need us again!

Nov. 30th, 2022

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Verified Customer

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kenneth lee wong Deland, FL

always excellent services, very quick scheduling/informing me/respobse to my problems

3 years ago

Reply from First American Home Warranty

Kenneth, We appreciate you taking the time to share your review with us!

Nov. 30th, 2022

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Verified Customer

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Gerald A Moore Stedman, NC

I've had some good experiences and some that haven't been good because of contractor availability in my area

3 years ago

Reply from First American Home Warranty

Gerald, We appreciate you taking the time to share your experience with us!

Nov. 30th, 2022

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Verified Customer

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RAFAEL A MELENDEZ ORTIZ Merced, CA

well, so far the response have been fast and easy, no problems at all in having my issue resolved

3 years ago

Reply from First American Home Warranty

Rafael, Thank you for sharing your review with us. It is always great to hear when our customers are provided excellent service!

Nov. 17th, 2022

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Verified Customer

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LIZY BABU KANDOTH Edinburg, TX

MY QUESTIONS WERE CLARIFIED CLEARLY. ALWAYS READY TO ANSWER QUESTIONS. MONEY WAS SENT AS PROMISED.

3 years ago

Reply from First American Home Warranty

Lizy, Thank you for your review. It is wonderful to know that we were able to fully assist you with your claim. We will continue to be here for you should you need us in the future.

Nov. 10th, 2022

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Verified Customer

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Teresa Dickens Shingletown, CA

I have had good service from them. They have taken care of all my issues with my appliances.

3 years ago

Reply from First American Home Warranty

Teresa, We appreciate you taking the time to share your experience with us. It is great to know that we have been able to be there for you when you needed it most.

Nov. 11th, 2022

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Verified Customer

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ERIC BECK Chesapeake, VA

Excellent Service and done on a timely matter and having experience company's to serve you.

3 years ago

Reply from First American Home Warranty

Eric, It is always great to hear when our customers have a fantastic experience with us! We will continue to be here for you should you need us in the future.

Nov. 11th, 2022

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Verified Customer

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Susan Bjorkman Alpharetta, GA

I have been a customer for over 5 years. Prompt service calls and professional service staff.

3 years ago

Reply from First American Home Warranty

Susan, Thank you for leaving us a five star review! We are so glad to have you apart of the First American Home Warranty family for over five years.

Nov. 9th, 2022

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Verified Customer

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Felicia Harris Reisterstown, MD

My sister recommended them and told me how they covered everything when they couldn't fix it

3 years ago

Reply from First American Home Warranty

Felicia, Thank you for taking a moment to share your review with us! We are always happy to go over any questions you may have regarding your contract. We will continue to be here for you should you need us in the future.

Nov. 9th, 2022

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Verified Customer

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Anne Moore Acworth, GA

The time that I used the service, I was pleased with the company providing the repair service.

3 years ago

Reply from First American Home Warranty

Anne, We are elated to hear that contractor was able to resolve your issue for you!

Nov. 9th, 2022

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Verified Customer

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Melissa Stem, NC

I've only been with them a short time but during that time that have been amazing to work with.

3 years ago

Reply from First American Home Warranty

Melissa, Thank you for putting your trust in us! We will continue to be here for you should you need us in the future.

Nov. 1st, 2022

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Verified Customer

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victor valencia North Hollywood, CA

customer service is phenomenal they communicate every step of the way during your claim and after

3 years ago

Reply from First American Home Warranty

Victor, Thank you for rating us five stars! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Nov. 1st, 2022

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Verified Customer

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Deborah Whaley Sugar Land, TX

We have had good experiences - I just would love to be able to contract with our preferred providers

3 years ago

Reply from First American Home Warranty

Deborah, Thank you for taking the time to share your review with us! We always welcome feedback as it helps us to consider changes that we could make. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Nov. 1st, 2022

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Verified Customer

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Susanne Ross Hephzibah, GA

Easy to put claims in, fast and good service from the companies that come out to fix things

3 years ago

Reply from First American Home Warranty

Susanne, Thanks so much for sharing your great feedback with us regarding your recent service. We are thrilled to hear that we were able to have this resolved for you so quickly! We look forward to being there for you, should you ever need us again.

Oct. 26th, 2022

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Verified Customer

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GLEN & CHARLENE GIBSON Akron, OH

We are pleased about the new water heater we now have by using our First American Home Warranty

3 years ago

Reply from First American Home Warranty

Glen and Charlene, We appreciate you taking the time to share your review with us! It is fantastic to know that we were able to replace your water heater for you. We will continue to be here for you should you need us in the future.

Oct. 28th, 2022

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Verified Customer

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Ron Perras Oceanside, CA

I have been with this company for several years, they have always taken care of business.

3 years ago

Reply from First American Home Warranty

Ron, We appreciate you taking the time to share your review! It is great to know that we have been able to be there for you over the years. We look forward to being there for you, should you ever need us again.

Oct. 20th, 2022

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Verified Customer

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Darlene Zaccaro Bend, OR

I am very satisfied with how I'm dealt with and I've never had any problems when I've had a claim

3 years ago

Reply from First American Home Warranty

Darlene, Thank you for your review! It is great to know that we have been able to be there for you when you most needed it.

Oct. 21st, 2022

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Verified Customer

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Dana Christian Colorado Springs, CO

The price and the easy way I could contact them. I haven't had to use them yet though.

3 years ago

Reply from First American Home Warranty

Dana, Thank you for sharing your review with us! We look forward to being there for you the next time you may need us.

Oct. 13th, 2022

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Verified Customer

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Ann King Pasadena, TX

Quick to respond when I first told them about my problem. Call appliance repair company right away.

3 years ago

Reply from First American Home Warranty

Ann, Thanks so much for sharing your feedback with us regarding your recent service. We are thrilled to hear that we were able to have this resolved for you so quickly! We look forward to being there for you, should you ever need us again.

Oct. 14th, 2022

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Verified Customer

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Gloria Bent-Gordon Immokalee, FL

It has been a worthwhile experience so far hoping it will continue to be the same for as long as I have this policy.

3 years ago

Reply from First American Home Warranty

Gloria, Thank you for sharing your review with us! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Oct. 14th, 2022

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Verified Customer

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Matthew Bradley McAllen, TX

when ever i have needed anything they are there. But i haven't used them all year

3 years ago

Reply from First American Home Warranty

Matthew, Thank you for your review. We look forward to being there for you the next time you may need us!

Oct. 12th, 2022

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Verified Customer

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Roy Woodruff Mc Guffey, OH

fast response to get things done they do everything they can to make things right

3 years ago

Reply from First American Home Warranty

Roy, We appreciate you taking time to share your experience with us!

Sep. 30th, 2022

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Verified Customer

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Stephanie Yuma, AZ

No communication. I had to call to have you order the fan. It is 105 degrees here and you are in no hurry to get the required part to get the air conditioner fixed

3 years ago

Reply from First American Home Warranty

Stephanie, Thank you for your comments. We did request additional information from you so we could further look into your claim, but was not able to connect with you. Should you still need assistance, please feel free to reach out to us.

Nov. 2nd, 2022

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Verified Customer

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B. Rothman Cranbury, NJ

ease of ordering help and companies get back to me quickly to set up date for service

3 years ago

Reply from First American Home Warranty

B. Rothman, Thanks so much for sharing your great feedback with us regarding your recent service. We are thrilled to hear that we have been able to resolve any issues for you quickly. We look forward to being there for you, should you ever need us again!

Sep. 28th, 2022

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Verified Customer

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ROBERT L MATUS Saint Petersburg, FL

GREAT COVERAGE WITH GOOD FOLLOW UP THEY HNDELED ANY PROBLEMS THAT CAME UP VERY WELL.

3 years ago

Reply from First American Home Warranty

Robert, Thank you for sharing your feedback with us! We are thrilled to know that your concerns have been resolved and will continue to be here for you should you need us in the future.

Sep. 28th, 2022

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Verified Customer

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ROBERT J MURPHY Ponte Vedra Beach, FL

I am three months into the repair of my air conditioner. Called several times and asked for interim motor to be installed. No answer. Just put in another request and cancelled because they are too slow.

3 years ago

Reply from First American Home Warranty

First American's records indicate you placed a claim on July 15, 2022, for one of your air conditioning systems not cooling. First American dispatched an independent contractor Bring The Cool Inc to provide diagnosis on July 17, 2022. Our records indicate Bring the Cool Inc ordered, and is waiting on a blower motor part #16X39 via Lennox. Which is currently on a back order. Your system is under a manufacture warranty. Per the Contract under the Customer Service section number four: "Sometimes there are problems and delays in securing parts or equipment. When the Items are secured, they are installed promptly without any further service charge." First American considers this claim pending.

Oct. 6th, 2022

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Verified Customer

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Cotteris Weeden Fort Worth, TX

Because they have always taken care of the issues that uccured with in a timely manner.

3 years ago

Reply from First American Home Warranty

Cotteris, Thank you for taking time to share your feedback. We are delighted to know that you had a smooth claim process and appreciate your continued trust in us!

Sep. 19th, 2022

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Verified Customer

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Rosalba Martínez Canyon Country, CA

First responsewas in week for AC The company that was send check it and left in 16 minutes

3 years ago

Reply from First American Home Warranty

Rosalba, We appreciate you taking a moment to share your review with us! It is great to know that your claim was promptly resolved.

Sep. 19th, 2022

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Verified Customer

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Marsha Lombard San Pedro, CA

All the staff I've spoken with are extremely knowledgeable and provide great customer services

3 years ago

Reply from First American Home Warranty

Marsha, It is always great to hear when our customers have a fantastic experience with us!

Sep. 19th, 2022

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Verified Customer

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Mark A Holmes Ontario, CA

Ease of transaction, honesty tech didn't try to make more out of the repair than was necessary.

3 years ago

Reply from First American Home Warranty

Mark, Thank you for your feedback. We are delighted to know that you had a smooth claim process and appreciate your continued trust in us!

Sep. 21st, 2022

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Verified Customer

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JEFFREY M JENSEN Bainbridge Island, WA

Basicly excellent but a few aspects of the process to find approved contractors are hard to figure out.

3 years ago

Reply from First American Home Warranty

Jeffrey, We appreciate you taking the time to share your review wit us!

Sep. 22nd, 2022

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Verified Customer

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Lorraine Henderson Winkelman Sarasota, FL

Outstanding customer service explanation which influenced me to sign up for this home warranty!

3 years ago

Reply from First American Home Warranty

Lorraine, Thank you for taking a moment to share your great review with us! It is wonderful to know that our customer service was a key factor in you joining the First American Home Warranty family. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Sep. 9th, 2022

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Verified Customer

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Doug Wells Berthoud, CO

Called the other day and could no longer speak to an actual person. All now voice recordings, which is a huge disappointment.

3 years ago

Reply from First American Home Warranty

Doug, Thank you for your comments. Our customer service line is available to you should you need assistance. For your convenience, you can also manage claims online through the Homeowner Center. We will continue to be here for you should you need us in the future.

Sep. 21st, 2022

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Verified Customer

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Keishe Caruthers North Las Vegas, NV

I love the process of filing a claim. I haven't needed to file a claim on my new home.

3 years ago

Reply from First American Home Warranty

Keishe, We appreciate you taking the time to share your review with us!

Sep. 1st, 2022

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Verified Customer

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Susan San Antonio, TX

I've used their services before with a different home, they are easy to deal with and punctual.

3 years ago

Reply from First American Home Warranty

Susan, Thanks so much for taking the time to share your experience with us!

Sep. 1st, 2022

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Verified Customer

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lorraine Coughlin Lake Havasu City, AZ

fIRST TIME USING FIRST AMERICAN AND SERVICE WAS VERY EFFICIENT. STILL WAITING TO THE PART.

3 years ago

Reply from First American Home Warranty

Lorraine, Thank you for taking a moment to share your review with us!

Sep. 1st, 2022

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Verified Customer

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Rand Ghareeb El Cajon, CA

Because when I need to speak to an agent I have to wait 1 hour to get an answer while when the time of renewal I get couple calls per day

3 years ago

Reply from First American Home Warranty

Rand, Thank you for sharing your review with us. We do apologize as we have been experiencing a longer than usual hold time. We look forward to being there for you, should you ever need us again.

Sep. 1st, 2022

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Verified Customer

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m mills Fayetteville, NC

the contractors that come out are very courteous polite and they have a smile a plus for me

3 years ago

Reply from First American Home Warranty

m mills, Thank you for letting us know what a great job the contractor did while servicing your claim! We look forward to providing you great service in the future.

Aug. 26th, 2022

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Verified Customer

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Virginia L Page York, PA

I have only used their services once so far. Everything was handles quickly. I was very satisfied.

3 years ago

Reply from First American Home Warranty

Virginia, Thank you for sharing your five star experience with us!

Aug. 26th, 2022

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Verified Customer

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Debbie Borough Brentwood, CA

Because when I call them they are extremely helpful and my repairs are scheduled immediately.

3 years ago

Reply from First American Home Warranty

Debbie, We appreciate you taking a moment to share your experience with us! It is great to know that your service was scheduled promptly. We look forward to being there for you, should you ever need us again.

Aug. 26th, 2022

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Verified Customer

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Sharon Farley Arlington, TN

Too hard to get to a live person when dealing with an issue with contractor. Website doesn't allow enough in flexibility.

3 years ago

Reply from First American Home Warranty

Sharon, Thank you for your comments. We did request additional information from you so we could further look into your claim, but was not able to connect with you. Should you still need assistance, please feel free to reach out to us.

Oct. 6th, 2022

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Verified Customer

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Patricia Flowers Antioch, CA

Quick response to service request. Service was always done in timely manner & problem resolved.

3 years ago

Reply from First American Home Warranty

Patricia, Thanks so much for sharing your great feedback with us regarding your recent service! We are thrilled to hear that we were able to have this resolved for you quickly. We look forward to being there for you, should you ever need us again.

Aug. 19th, 2022

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Verified Customer

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Dolores Crist San Bernardino, CA

good contractors, stand behind their services, resolve and problems. very professional

3 years ago

Reply from First American Home Warranty

Dolores, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five star service!

Aug. 18th, 2022

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Verified Customer

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Victor Wichita Falls, TX

No vendors in my area. Having to pay for service and get reimbursed later. Having to do all the leg work to complete a service call.

3 years ago

Reply from First American Home Warranty

Victor, Thank you for taking the time to share your experience with us. We have a great selection of contractors, but in some areas, options may be more limited. We are always working on ways to expand our network and will share your comments with our team.

Aug. 19th, 2022

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Verified Customer

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Arturo Martinez West Covina, CA

I was having problems with dryer. Technician stated it needed to be replaced. It was replaced!!

3 years ago

Reply from First American Home Warranty

Arturo, We appreciate you taking the time to share your experience with us! We will continue to be here for you should you need us in the future.

Aug. 11th, 2022

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Verified Customer

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Stacy Cason Columbus, OH

I've only had great experiences and so easy to talk to a live person when needing to file a claim

3 years ago

Reply from First American Home Warranty

Stacy, We are thrilled to hear that you have had such a great experience with us! We look forward to being there for you, should you ever need us again.

Aug. 11th, 2022

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Verified Customer

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Cynthia Bemis Wilmington, NC

Have had no problems with anything yet. Just good to know they are here if I need them

3 years ago

Reply from First American Home Warranty

Cynthia, Thank you for your five star review! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Aug. 12th, 2022

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Verified Customer

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Kayla Zehr Dale, TX

It was easy to get set up with them for our new home. Haven't used the services yet.

3 years ago

Reply from First American Home Warranty

Hi Kayla. Our Homeowner Center is very easy to use. When you need us, we are only a click away!

Aug. 4th, 2022

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