First American Home Warranty: Read 4,242 User Reviews From Real Homeowners

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Verified Customer

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Gloria Bent-Gordon Immokalee, FL

It has been a worthwhile experience so far hoping it will continue to be the same for as long as I have this policy.

3 years ago

Reply from First American Home Warranty

Gloria, Thank you for sharing your review with us! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Oct. 14th, 2022

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Verified Customer

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Matthew Bradley McAllen, TX

when ever i have needed anything they are there. But i haven't used them all year

3 years ago

Reply from First American Home Warranty

Matthew, Thank you for your review. We look forward to being there for you the next time you may need us!

Oct. 12th, 2022

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Verified Customer

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Roy Woodruff Mc Guffey, OH

fast response to get things done they do everything they can to make things right

3 years ago

Reply from First American Home Warranty

Roy, We appreciate you taking time to share your experience with us!

Sep. 30th, 2022

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Verified Customer

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Stephanie Yuma, AZ

No communication. I had to call to have you order the fan. It is 105 degrees here and you are in no hurry to get the required part to get the air conditioner fixed

3 years ago

Reply from First American Home Warranty

Stephanie, Thank you for your comments. We did request additional information from you so we could further look into your claim, but was not able to connect with you. Should you still need assistance, please feel free to reach out to us.

Nov. 2nd, 2022

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Verified Customer

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B. Rothman Cranbury, NJ

ease of ordering help and companies get back to me quickly to set up date for service

3 years ago

Reply from First American Home Warranty

B. Rothman, Thanks so much for sharing your great feedback with us regarding your recent service. We are thrilled to hear that we have been able to resolve any issues for you quickly. We look forward to being there for you, should you ever need us again!

Sep. 28th, 2022

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Verified Customer

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ROBERT L MATUS Saint Petersburg, FL

GREAT COVERAGE WITH GOOD FOLLOW UP THEY HNDELED ANY PROBLEMS THAT CAME UP VERY WELL.

3 years ago

Reply from First American Home Warranty

Robert, Thank you for sharing your feedback with us! We are thrilled to know that your concerns have been resolved and will continue to be here for you should you need us in the future.

Sep. 28th, 2022

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Verified Customer

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ROBERT J MURPHY Ponte Vedra Beach, FL

I am three months into the repair of my air conditioner. Called several times and asked for interim motor to be installed. No answer. Just put in another request and cancelled because they are too slow.

3 years ago

Reply from First American Home Warranty

First American's records indicate you placed a claim on July 15, 2022, for one of your air conditioning systems not cooling. First American dispatched an independent contractor Bring The Cool Inc to provide diagnosis on July 17, 2022. Our records indicate Bring the Cool Inc ordered, and is waiting on a blower motor part #16X39 via Lennox. Which is currently on a back order. Your system is under a manufacture warranty. Per the Contract under the Customer Service section number four: "Sometimes there are problems and delays in securing parts or equipment. When the Items are secured, they are installed promptly without any further service charge." First American considers this claim pending.

Oct. 6th, 2022

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Verified Customer

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Marsha Lombard San Pedro, CA

All the staff I've spoken with are extremely knowledgeable and provide great customer services

3 years ago

Reply from First American Home Warranty

Marsha, It is always great to hear when our customers have a fantastic experience with us!

Sep. 19th, 2022

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Verified Customer

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Mark A Holmes Ontario, CA

Ease of transaction, honesty tech didn't try to make more out of the repair than was necessary.

3 years ago

Reply from First American Home Warranty

Mark, Thank you for your feedback. We are delighted to know that you had a smooth claim process and appreciate your continued trust in us!

Sep. 21st, 2022

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Verified Customer

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Rosalba Martínez Canyon Country, CA

First responsewas in week for AC The company that was send check it and left in 16 minutes

3 years ago

Reply from First American Home Warranty

Rosalba, We appreciate you taking a moment to share your review with us! It is great to know that your claim was promptly resolved.

Sep. 19th, 2022

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Verified Customer

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Cotteris Weeden Fort Worth, TX

Because they have always taken care of the issues that uccured with in a timely manner.

3 years ago

Reply from First American Home Warranty

Cotteris, Thank you for taking time to share your feedback. We are delighted to know that you had a smooth claim process and appreciate your continued trust in us!

Sep. 19th, 2022

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Verified Customer

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JEFFREY M JENSEN Bainbridge Island, WA

Basicly excellent but a few aspects of the process to find approved contractors are hard to figure out.

3 years ago

Reply from First American Home Warranty

Jeffrey, We appreciate you taking the time to share your review wit us!

Sep. 22nd, 2022

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Verified Customer

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Lorraine Henderson Winkelman Sarasota, FL

Outstanding customer service explanation which influenced me to sign up for this home warranty!

3 years ago

Reply from First American Home Warranty

Lorraine, Thank you for taking a moment to share your great review with us! It is wonderful to know that our customer service was a key factor in you joining the First American Home Warranty family. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Sep. 9th, 2022

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Verified Customer

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Doug Wells Berthoud, CO

Called the other day and could no longer speak to an actual person. All now voice recordings, which is a huge disappointment.

3 years ago

Reply from First American Home Warranty

Doug, Thank you for your comments. Our customer service line is available to you should you need assistance. For your convenience, you can also manage claims online through the Homeowner Center. We will continue to be here for you should you need us in the future.

Sep. 21st, 2022

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Verified Customer

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Keishe Caruthers North Las Vegas, NV

I love the process of filing a claim. I haven't needed to file a claim on my new home.

3 years ago

Reply from First American Home Warranty

Keishe, We appreciate you taking the time to share your review with us!

Sep. 1st, 2022

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Verified Customer

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Susan San Antonio, TX

I've used their services before with a different home, they are easy to deal with and punctual.

3 years ago

Reply from First American Home Warranty

Susan, Thanks so much for taking the time to share your experience with us!

Sep. 1st, 2022

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Verified Customer

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lorraine Coughlin Lake Havasu City, AZ

fIRST TIME USING FIRST AMERICAN AND SERVICE WAS VERY EFFICIENT. STILL WAITING TO THE PART.

3 years ago

Reply from First American Home Warranty

Lorraine, Thank you for taking a moment to share your review with us!

Sep. 1st, 2022

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Verified Customer

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Rand Ghareeb El Cajon, CA

Because when I need to speak to an agent I have to wait 1 hour to get an answer while when the time of renewal I get couple calls per day

3 years ago

Reply from First American Home Warranty

Rand, Thank you for sharing your review with us. We do apologize as we have been experiencing a longer than usual hold time. We look forward to being there for you, should you ever need us again.

Sep. 1st, 2022

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Verified Customer

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m mills Fayetteville, NC

the contractors that come out are very courteous polite and they have a smile a plus for me

3 years ago

Reply from First American Home Warranty

m mills, Thank you for letting us know what a great job the contractor did while servicing your claim! We look forward to providing you great service in the future.

Aug. 26th, 2022

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Verified Customer

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Virginia L Page York, PA

I have only used their services once so far. Everything was handles quickly. I was very satisfied.

3 years ago

Reply from First American Home Warranty

Virginia, Thank you for sharing your five star experience with us!

Aug. 26th, 2022

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Verified Customer

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Debbie Borough Brentwood, CA

Because when I call them they are extremely helpful and my repairs are scheduled immediately.

3 years ago

Reply from First American Home Warranty

Debbie, We appreciate you taking a moment to share your experience with us! It is great to know that your service was scheduled promptly. We look forward to being there for you, should you ever need us again.

Aug. 26th, 2022

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Verified Customer

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Sharon Farley Arlington, TN

Too hard to get to a live person when dealing with an issue with contractor. Website doesn't allow enough in flexibility.

3 years ago

Reply from First American Home Warranty

Sharon, Thank you for your comments. We did request additional information from you so we could further look into your claim, but was not able to connect with you. Should you still need assistance, please feel free to reach out to us.

Oct. 6th, 2022

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Verified Customer

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Patricia Flowers Antioch, CA

Quick response to service request. Service was always done in timely manner & problem resolved.

3 years ago

Reply from First American Home Warranty

Patricia, Thanks so much for sharing your great feedback with us regarding your recent service! We are thrilled to hear that we were able to have this resolved for you quickly. We look forward to being there for you, should you ever need us again.

Aug. 19th, 2022

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Verified Customer

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Dolores Crist San Bernardino, CA

good contractors, stand behind their services, resolve and problems. very professional

3 years ago

Reply from First American Home Warranty

Dolores, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five star service!

Aug. 18th, 2022

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Verified Customer

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Victor Wichita Falls, TX

No vendors in my area. Having to pay for service and get reimbursed later. Having to do all the leg work to complete a service call.

3 years ago

Reply from First American Home Warranty

Victor, Thank you for taking the time to share your experience with us. We have a great selection of contractors, but in some areas, options may be more limited. We are always working on ways to expand our network and will share your comments with our team.

Aug. 19th, 2022

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Verified Customer

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Arturo Martinez West Covina, CA

I was having problems with dryer. Technician stated it needed to be replaced. It was replaced!!

3 years ago

Reply from First American Home Warranty

Arturo, We appreciate you taking the time to share your experience with us! We will continue to be here for you should you need us in the future.

Aug. 11th, 2022

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Verified Customer

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Cynthia Bemis Wilmington, NC

Have had no problems with anything yet. Just good to know they are here if I need them

3 years ago

Reply from First American Home Warranty

Cynthia, Thank you for your five star review! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Aug. 12th, 2022

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Verified Customer

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Stacy Cason Columbus, OH

I've only had great experiences and so easy to talk to a live person when needing to file a claim

3 years ago

Reply from First American Home Warranty

Stacy, We are thrilled to hear that you have had such a great experience with us! We look forward to being there for you, should you ever need us again.

Aug. 11th, 2022

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Verified Customer

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Kayla Zehr Dale, TX

It was easy to get set up with them for our new home. Haven't used the services yet.

3 years ago

Reply from First American Home Warranty

Hi Kayla. Our Homeowner Center is very easy to use. When you need us, we are only a click away!

Aug. 4th, 2022

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Verified Customer

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William Day

Every work order I have reported takes at least 2-3 months to complete. The most recent issue is my refrigerator repair that was called about approximately the 5th of July and I'm still waiting for parts for repair. I call at least 1st a week with the same report that it's not in yet, but call again in another week.

3 years ago Edited January 10, 2024

Reply from First American Home Warranty

Hi William. We are always here when you need us!

Aug. 4th, 2022

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Verified Customer

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Christian Hutchings Vallejo, CA

Great service! Friendly staff. I've always been able to count on them. Very reliable!!!

3 years ago

Reply from First American Home Warranty

Christian, We appreciate you taking the time to share your five star review with us! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Jul. 28th, 2022

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Verified Customer

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Nelson Harvey Irving, TX

Performance and services has been excellent and topnotch. They deliver like no other

3 years ago

Reply from First American Home Warranty

Nelson, Thank you for your review. It is always great to hear when our customers are provided excellent service!

Jul. 28th, 2022

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Verified Customer

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Melissa Garcia Corpus Christi, TX

You guys can be slow when it comes to replacing broken down items whether it's part needing replacing or the appliance needs replacing

3 years ago

Reply from First American Home Warranty

Melissa, We appreciate you taking the time to leave a review. We do have a process when a claim is submitted, and apologize that this was taking longer than expected. We hope the next time you may need us, you will give us another chance to meet your needs.

Jul. 28th, 2022

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Verified Customer

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Barbara Waldon

customer service, the rep are friendly when you call in, they are also very helpful.

3 years ago

Reply from First American Home Warranty

Barbara, We appreciate you taking the time to share your review with us. It is awesome to know that you were provided five star service!

Jul. 19th, 2022

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Verified Customer

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Howard Webb Oxford, MS

My understanding that they would replace any appliances that couldn't be repaired. I had to replace my heating and a/c. They only paid very little of the cost.

3 years ago

Reply from First American Home Warranty

Howard, thank you for your feedback. We did request additional information from you so we could look further into your claim, but was not able to connect with you. Should you still need assistance, please feel free to reach out to us.

Oct. 6th, 2022

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Verified Customer

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Lynda Horton Vacaville, CA

I have always had reliable service with no hidden costs. There are with many other companies

3 years ago

Reply from First American Home Warranty

Lynda, Thank you for taking the time to share your review with us! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Jul. 8th, 2022

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Verified Customer

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K Carr Redding, CA

They are very efficient and taking my information and providing a contractor for the issue

3 years ago

Reply from First American Home Warranty

K Carr, Thank you for taking the time to share your review!

Jul. 8th, 2022

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Verified Customer

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Robert Liberty, MO

Great service and professional. Workmanship was neat and answered all of my questions and concerns

3 years ago

Reply from First American Home Warranty

Robert, We appreciate you taking the time to share your review with us! It is fantastic to know that you were provided great service. We will continue to be here for you should you need us in the future.

Jul. 1st, 2022

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Verified Customer

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Luana Valentin Los Angeles, CA

They send someone out right away to take care of the problem. I referred a friend to First American

3 years ago

Reply from First American Home Warranty

Luana, Thank you for putting your trust in us! It is great to know that we were able to have someone out to complete the service quickly. We appreciate you recommending us and look forward to being there for you, should you ever need us again.

Jul. 1st, 2022

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Verified Customer

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Stephanie Davenport Palm Beach, FL

Polite and friendly staff, interest in my need, promptly sends out a contractor, fairness of price.

3 years ago

Reply from First American Home Warranty

Stephanie, Thank you for your review. It is always great to hear when our customers have a fantastic experience with us!

Jul. 1st, 2022

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Verified Customer

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Arlene Northridge, CA

You have wonderful employees but some of the service people being sent out are not very knowledgeable

3 years ago

Reply from First American Home Warranty

Arlene, Thank you for sharing your review with us. We do complete internal surveys as well as monitor feedback on our contractors, so comments like these are helpful. We want to ensure we are providing our customers with the best service possible. We will continue to be here for you should you need us in the future.

Jul. 1st, 2022

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Verified Customer

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Elizabeth Davis Willis, TX

Some of the contractors that FAH picks are not dependable. Today Dowell pest control did not show up and Alert Alliances never called me.

3 years ago

Reply from First American Home Warranty

7/7/2022 Update:

Hello Elizabeth,

Thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate we have attempted to verify if service is still needed. Please contact First American directly if service is needed, we will assign a new company to diagnose the failure

First American considers this claim pending.
Thank you,

Jul. 7th, 2022

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Verified Customer

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Dennis Date San Jose, CA

fast service ; easier to make an appointment to come out quicker than I was told!

3 years ago

Reply from First American Home Warranty

Dennis, Thank you for sharing your review! It is great to know we were able to have your claim resolved for you so quickly. We appreciate your continued trust in us.

Jun. 23rd, 2022

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Verified Customer

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Ken weatherford Jr Cordova, TN

I requested that my HVAC contractor fix my AC unit, my request was declined. Took him 10 minutes to fix the minor problem. It's 100 degrees I Memphis and I needed it fixed quickly. My vendor was here same day.

3 years ago

Reply from First American Home Warranty

Hello Ken,

Thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that on June 16, 2022, you placed a claim for your air conditioning not cooling. First American dispatched independent contractor Subcooling Services LLC (Subcooling) to diagnose the failure. On June 19, 2022, you requested First American to cancel your claim as service no longer needed. Please be advised, First American will not reimburse for services performed without prior approval. You may refer to your warranty contract, under IMPORTANT section, which states:

“First American Home Warranty Corporation (Company) will not reimburse you for services performed without prior approval.”

First American considers this claim closed.
Thank you,

Jun. 28th, 2022

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Verified Customer

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j. ray Columbus, OH

FAHW has been a God send. All of my needed repairs have been taken care of with no problems.

3 years ago

Reply from First American Home Warranty

J, Thank you for letting us know what a great job the team has done while servicing your claims! We will continue to be here for you should you need us in the future.

Jun. 16th, 2022

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Verified Customer

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Eva Perry Castle Rock, CO

Been a long-time customer (30+ years) even signed up again when I moved to another state.

3 years ago

Reply from First American Home Warranty

Eva, Thank you for taking the time to share your review! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Jun. 16th, 2022

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Verified Customer

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Kelly Boyles Las Vegas, NV

Polite & helpful Customer Service but no where on the website to have a 3 way conversation conversation

3 years ago

Reply from First American Home Warranty

Kelly, Thank you for sharing your review with us!

Jun. 16th, 2022

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Verified Customer

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Charles W (Bill) Lagle Lower Lake, CA

Stellar customer service, once you get through the computer screening protocol and reach a human.

3 years ago

Reply from First American Home Warranty

Thank you for taking the time to share your review with us. It is wonderful to know that you have been provided great customer service! For your convenience you can also check the status of your claim online through the Homeowner Center. We look forward to being there for you, should you ever need us again.

Jun. 10th, 2022

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Verified Customer

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Louise Lowery Concord, NC

Most every time I have had a problem it has always been handled to my satisfaction

3 years ago

Reply from First American Home Warranty

Louise, We’re grateful for your kind review!

Jun. 9th, 2022

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Verified Customer

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Lynn Crockatt Bakersfield, CA

My water heater needed replacement. The new water heater and the installation was excellent.

3 years ago

Reply from First American Home Warranty

Lynn, Thank you for putting your trust in us. We are pleased to hear your water heater was able to be replaced. We will continue to be here for you should you need us in the future!

Jun. 9th, 2022

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