First American Home Warranty Reviews

We've had a First American Home Warranty for about 15 years. The quality of the contractors they send has declined rapidly. 3 out of the last 3 contractors tried to upsell. For example, the contractor sent for garage door opener repair, said that the door had to be "balanced" first and quoted an outrageous additional charge. I contacted 2 reputable garage door contractors, who said the door adjustment was fine. I ended up paying out of pocket for one of them to replace the opener with a NEW one for less than the FAHW contractor upcharge. This week, the plumbing contractor they provided replaced a NOT leaking cutoff valve and did not repair the leak in the copper pipe!

Dishwasher stopped working 3 months ago. Still not fixed OR replaced. AT Appliances came out 1st time and replaced a pump. It worked for 1 cycle. Lights started flashing. A week later AT Appliances came back out and said there was a leak so they sealed it. Didn't even make it through one wash cycle. A week or so later they send AT Appliances back and they said we didn't wait long enough for the sealant to dry. AT Appliances resealed the leak and told us to wait a couple of days before using the dishwasher. We waited 3 days and yes you guessed it - lights started flashing again and didn't make it through the wash cycle. Called FAHW and re-opened the case. Heard nothing from either FAHW or AT Appliances until I finally told the person at FAHW that I wanted to speak with their manager. They wouldn't! They said they would call AT Appliances while I was on hold. They said it was under manager review at AT Appliances and someone would get back to me with a decision. I finally asked them to get a supervisor. At first he said the same thing until I pressed him to call AT Appliance while I was on hold. He then says that AT Appliance can't fix it and FAHW needs to find a Samsung certified repair person. A couple of weeks pass and the Samsung repair guy comes out and says it needs a part that is no longer made!! So now we are waiting FAHW to try and find the part. Seems like they are trying to do everything they can not to solve this. Spoke with a lady this morning and she said the cash out would only be for the price of the part and not another dishwasher! They said that it will take a few more days to try and exhaust their search for the part. Only AND only if they can't find the part will they even consider replacing the dishwasher. Don't believe the nonsense ads that say they will fix or replace - hasn't been our experience so far! On top of that another person from FAHW calls to ask if I want to pay over $1,100 to renew for another year!! I started laughing! Got to be joking right? For that price I could have bought a new dishwasher had it installed and been working 3 months ago and have money left over. Can you imagine if this was a hot water heater and we had been without hot water for 3 months!! Awful service, little to no communication, no sense of urgency and major run around! If there was a way to give a "-" (minus) star rating I would! Buyer beware!!

Very unpleasant experience!! Hot water heater went out on a Saturday. Contacted First American for resolution. They said they contacted the contractor and they would be in touch. As it turns out their contractor does not work on Sat. or Sunday so they would return call on Monday or Tuesday!! I needed Hot water on Saturday! Called First American back 6-8 times on Saturday, but was told I had to wait!! I asked about getting another contractor that could get the heater replaced NOW!! They said I had to wait for "their" contractor!! There was never anything said about me getting a different contractor to install the heater. I got another contractor to install the heater on Sunday, since I had wasted most of Saturday trying to work with First American and their contractor. After requesting reimbursement for the covered heater, they said I should have request a referral before getting it installed! Since NOTHING was said during the 6-8 calls about getting a "referral". I assumed (my mistake) I would be reimbursed for the heater replacement, since they could not be responsive. Bottom line, when I asked for payment on the covered heater, I was refused!! Do NOT do business with these people!! They are NOT responsive to customer needs, just their "rules"!!

I liked having First American for a time. Their rates were reasonable and competitive. Unfortunately, their service call charge increased too much and became more expensive. It seemed that they started to cover less but charge more each year. It’s hard to justify paying more for less. 😞

Confusion over type of repairs to be done and when, while the service representative is there. I am still dissatisfied with repairs to be done to my furnace, as they have not been addressed or completed. Phone reps have been very helpful in solving my questions and problems, but repairs are slow,

For the most part, it is a benefit to pay for the monthly insurance, especially if you have the premium upgrade perks where they take away the old unit for free. We have had some issues with our AC , but after speaking with multiple customer service people, we finally got it fixed. Helpful service if you can't afford to replace a whole appliance if it were to break. Worth it for us

The portal was easy enough to navigate and to book a vendor to come out. Our dishwasher wasn't working and we scheduled a consultation for a diagnosis after having already verified with another repair service what was wrong and that basically, the part that we would need replaced is expensive. It cost $85 just for them to come out --- just for the technician to take 5 minutes and tell us there was nothing wrong with the dishwasher. We tried to request another one but it was ultimately too hard with no payoff that we could see and we replaced the dishwasher instead. I will never buy home warranty again after this experience.

There are a lot of home warranty services with poor reviews. I tried First American Home Warranty because they cover a newly purchase home. I Called 3 times for service over 6 months. 2 of the 3 services were not covered therefore I was forced to contact another repair company and covered the cost. Problem was First American wants you to pay the $75 service fee for each request even when they don't cover the cost of repair. Doesn't make sense to pay their ssrvice fee when they deny the repair and find and pay another repair company. Customer service is difficult at best to communicate with. Hold times are long.

I just wish my realtor had given me a prepaid Visa card rather than this $600.00 home warranty policy. Getting in touch with them the first time ( on the phone) was painfully slow. You have to go on their website and make an account then getting someone to respond either doesn’t happen or takes forever. They charge a $75.00 fee to show up whether the person can fix the problem or not. In Santa Barbara most of their contracts go through phoenix plumbing and heating out of Santa Maria, more than an hour away. Maybe if they had more plumbers on their contract list it could be better. When my toilet backed up recently and I contacted First American I never got a response, who can wait when it comes to sewage? I called my own plumber, he quickly cleared it for $70.00 and I saved $5.00 by not paying First Americans co-pay!!!

I've had the warranty for years (I believe since 2014 or so) and hardly use any of their service (good thing I guess). But my recent service request is a nightmare. It's a toilet leak from my unit (I live in a condo) to my neighbor's downstairs. I understand that I need to get a quote and authorization before the work started. The rep is VERY slow to respond my questions. And in the middle of the claim they switched my rep to someone else! who also does NOT return my calls nor my messages online (why do they have a message portal feature if nobody is checking it?!!). They allowed me to use outside contractor and I am following their required steps to a T. Anyway, now they're having a problem with fixing the drywall of my neighbor's unit because it's not my unit! Well, that's not what I was told earlier. It's a part of the leak problem. If it's within my unit, they would have covered. So, what is the difference!? I asked many times how the drywall will be fixed after the plumber fixed my toilet leak (which he has done that). And the first rep told me that First American will be sending someone to patch the drywall. So, I don't understand why it is a questionable item now. And now again with the calls back and forth... on hold waiting for a supervisor to talk to me and still nothing! For a simple toilet leak the work (not by the plumber but because of the steps I have to follow) takes more than a month!?!?! This is ridiculous!

We've had a home warranty with First American for 2+ years. The three claims we have had have been handled promptly until now. Our contractor said that the oven would be replaced and that First American would get back to us in 48 hours. It's been a week. I finally tried to contact the company and it took me TWENTY minutes of being on the phone with their automated system to finally be redirected to an actual service line!! And then of course, I'm just on hold forever. It's a fine warrenty, but the customer service is pretty dang frusterating.

When you call expect to be on hold for at least 40 minutes before you get a live person. and if they have to transfer you to another department plan on another 40 minutes. The people that answer the phone are pretty good but their hands are tied on what they can do. A couple of people said that they would get back to me but they never did. One lady told me not to hang up because she wanted solve the problem for me now. She left me on hold for a while but she got me the answers I needed. Bottom line, they have a bunch of good people but probably not enough. If they worked on the weekend or even later to accommodate people on the left coast that would be helpful.

They were great when I used them. They answered my questions and were easy to work with when my garage door stopped working. They found a great local repair person and it was a great experience.

I've been with First American Home Warranty for over 16 years. I can tell you in the past I have had positive experiences with this company. This time, however, not so much. My family and I were out of air conditioning for 14 days. This was due 100% to FAHW. 1. The technician they assigned me was here the very next day. 2. There was a substantial out of pocket cost I was not aware of. 3. I asked FAHW if there was anything they could do to help. 4. FAHW suggested a possible solution would be to take a "cash out/buy out". 5. I asked for a cash out quote so I would be able to make an informed decision. 6. I was told this quote had to come from a different department and that could take a few days. 7. I went the next 12 days, pleading, crying, begging for help and/or call backs from anyone in this company explaining I have a 91 year old cancer survivor who was suffering greatly in the desert heat. 8. While they promised to call back with the SWEETEST and most caring sounding phone voices they DID not call back. I called them 58 times over the days. 9. FINALLY I reached someone named Lisa. She was THE ONLY one who helped me. She was actually able to give me the quote everyone else said would take days and days in minutes right over the phone as I waited. On top of that when Lisa said she would call me back... SHE CALLED. When she said she would send me an email... SHE SENT AN EMAIL. If I had gotten Lisa in the beginning my air conditioner would have been fixed (including the time to order the parts) in less than 5 days instead of 14 days. Once Lisa got involved we were able to get the go ahead over to the contractor who had the issue fixed in two days. Lisa is the ONLY reason I gave 2 stars. Had it not been for her I would have given 0 stars. I really don't think FAHW wants their customers to have this type of experience. They need to get Lisa to train the others including the supervisors I spoke with along the way. In the past I have sent FAHW no less than 8 new customers. I will not send anymore of my friends with this type of service.

Needed an AC repair, within a month of moving into our home. Side note: when buying a home with an AC, spend a $100 to get an AC inspection from a reputable HVAC contractor. Most general home inspection firms don’t do a detailed enough inspection of the AC unit (e.g. using an electronic leak detector) to find a leaking coil. If I could review the contractor who did the repair separate from First Am, the contractor would get five stars and First Am would get one star. The problem with First Am is that despite my paying extra to get AC coverage, with a specifically stated $1,500 maximum, the way that First Am “interprets” the contract language resulted in several exclusions that still resulted in my paying $800 for the job. That could have been a lot more if the Lennox warranty on the coil itself wasn’t still in effect. Bottom line - I’ll certainly never use First Am again.

Good day. I am submitting this as a formal complaint based on the inability of your company to fix my Freezer. I initially contacted your company to have my ice makers checked on my Fridge. The technician came out numerous times and fixed the upper freezer and wanted me to wait a reasonable time frame to see if adjusting the temperature would resolve the lower freezer issue. He said give it 30 days and if it is still having issues then call again.. Ok so I did as he told me and you are now charging me $75 for the same issue.. PS in between this time my brother passed away so my main focus was taking care of family first.. Let me know how your going to reimburse me my $75 Thanks

My refrigerator and wash machine went out on Thanksgiving Eve it’s now December 19th and both items are not fixed. Unfortunately repair company was horrible and communication was lacking between First American and A and R repair. I ending up having to buy new refrigerator because unfortunately company couldn’t find a compressor sooner enough or couldn’t give me a date the compressor was to arrive. No one new anything about my wash machine and because I bought from someone who fixed it wrong they will not cover repair or replace. I’ve been a member for over 4year and they will now cover me when I really need them. Disappointed in our relationship.