First American Home Warranty: Read 4,150 User Reviews From Real Homeowners

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Verified Customer

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Mary Jo Lawrence Oroville, CA

I rarely rate anything the best because there's always room for improvement, however I am happy with this company.

3 years ago

Reply from First American Home Warranty

Thanks Mary Jo!

Jun. 4th, 2021

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Verified Customer

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Paul Sanford, NC

Quick and reliable response to the issue. Cooperation with the client which is very important

3 years ago

Reply from First American Home Warranty

Thank you Paul for your review.

May. 25th, 2021

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Verified Customer

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Anne Boyette Brandon, MS

Overall pretty good. Slow sometimes on getting service for repairs. It has taken more than 10 days!

3 years ago

Reply from First American Home Warranty

Thank you Anne for your review.

May. 25th, 2021

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Verified Customer

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Daniel M. Kaplan San Francisco, CA

I did not have to contact them much but when I did, they were incredibly informative and helpful

3 years ago

Reply from First American Home Warranty

Hi Daniel. We appreciate your feedback. Have a great day.

May. 18th, 2021

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Verified Customer

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Cliff Riley Proctorville, OH

They take care of you and they follow up to make sure the job is done correctly

3 years ago

Reply from First American Home Warranty

Hi Cliff. Thank you for your feedback. Have a great day.

May. 18th, 2021

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Verified Customer

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hatter Portland, OR

I don't like that you have completely automated the filing of a claim. I would like the option to talk to a person.

3 years ago

Reply from First American Home Warranty

Hello Hatter. We do appreciate your feedback. We do offer the option to speak with a customer service representative at 1-800-992-3400. Thank you.

May. 18th, 2021

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Verified Customer

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Carol McCorkle Amarillo, TX

Good service & friendly. Affordable, fair in price. Stays with a job until it’s completed.

3 years ago

Reply from First American Home Warranty

Hi Carol. Thank you for your feedback. Have a great day.

May. 7th, 2021

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Verified Customer

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Diane Lancaster, CA

ANY TIME I NEEDED SOMETHING DONE THE WORK WAS COMPLETED TOOP NOTCH. PROFESSIONAL WORKMEN

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Verified Customer

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Aida Oxnard, CA

Prompt & punctual service. Technician was on time & honest & fixed the problem right away

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Verified Customer

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Mike Wilson Hixson, TN

Service has been helpful when needed. Willing to work with me on different service people

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Verified Customer

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Valjeanne Durham, NC

This is post COVID rating. I'm having to follow up a bit more now. Pre-COVID they would receive a 5.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Verified Customer

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Anonymous San Antonio, TX

Contractors they hire don’t have the best reviews and I look at reviews to make decision in making my purchases and selecting services

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your review.

Apr. 22nd, 2021

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Verified Customer

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Maria Little Rock, AR

They are very friendly and very helpful with the questions you have and very helpful

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 7th, 2021

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Verified Customer

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Steve Chickamauga, GA

It is very easy to set up appointments and the vendors are pleasant and on time.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 7th, 2021

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Verified Customer

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Jerry Edwards Lake Elsinore, CA

Great rates, excellent service quick response, how much more can one ask from a service business?

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Verified Customer

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John D Manuel Henderson, NV

I received excellent customer service when I have had two service request for my a/c system.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Verified Customer

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Paula Hodges Chattanooga, TN

Their response was in good time. They did what they said they would do. Good value for the cost.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Verified Customer

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Ralph Heim Killeen, TX

Take care of customer listen to its customer to his problems on item that need repair.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Verified Customer

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Richard Krejci Henderson, NV

Because they are amazing and they're there when I need them if anything goes wrong in my house

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Verified Customer

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Donna Lake Havasu City, AZ

Able to answer questions so you understand, very polite did not have to wait an hour for help

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Verified Customer

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Patricia Grass Valley, CA

Professional and efficient service completed within a min acceptable amount of time.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Verified Customer

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Rich Zogaric Placerville, CA

Easy on-line claim process, no problems with services and replacement when appropriate

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Verified Customer

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Rita Ambris Modesto, CA

Excellent service always on time and resolves issues in a timely manner with great customer service

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Verified Customer

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Lisa Brown Loma Linda, CA

They've been there 4 me everytime i needed them n followed up 2 make sure I was satisfied

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Verified Customer

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Robert Thompson's Station, TN

Excellent coverage, professional and nice customer service folks, great companies that they utilize

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Verified Customer

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Gloria Weiss Angels Camp, CA

Most of the service that they provided was excellent. When our furnace was not working the service was very poor.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Verified Customer

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Allen Bergstrom Klamath Falls, OR

Great coverage, easy to use. Have had 2 claims, both handled immediately with great results.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Verified Customer

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Terrance Andrew Revella Las Vegas, NV

Excellent company very prompt true professionals complete follow up immediate response

3 years ago

Reply from First American Home Warranty

Hello,

Thank you for your feedback. Have a great day.

Mar. 18th, 2021

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Verified Customer

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Deborah G Bakersfield, CA

They set you up with a contractor the same day and are very friendly and easy to communicate with.

3 years ago

Reply from First American Home Warranty

Hello,

Thank you for your feedback. Have a great day.

Mar. 18th, 2021

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Verified Customer

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James Ingram Newalla, OK

I've only made one request and had to find the contractors myself and never got a call about my request. I had to call you find out the status.

3 years ago

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Verified Customer

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Bev Francis Indio, CA

Quick response and follow through. The professionals sent to do repair have been excellent.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 4th, 2021

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Verified Customer

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Carolyn Johnson Redding, CA

Anytime I've had any issue anything under warranty at our house you've gotten this help so fast

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 4th, 2021

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Verified Customer

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Steve Okoli Bakersfield, CA

Customer satisfaction is excellent. Timely response to calls are very impressive

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

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Verified Customer

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Pat Fair Oaks, CA

Great at getting a technician out to look at the problem - a little slow with answers as to how to resolve.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

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Verified Customer

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Justin Eden Cottage Grove, OR

Communication was top-notch. Willing to negotiate to a fair rate without jumping through hoops.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

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Verified Customer

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Catherine Madeja Walsh, CO

Good rates, great customer service, good communication/giving us status updates,

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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Verified Customer

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Charley Mullett Wilson, NC

Great company with great support. Some kinks to work out with contractors in my area but overall highly recommend.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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Verified Customer

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Susana Summers Cape Coral, FL

They are nice and act fast. I called them 3 times and the service was fast and they use 3 companies

3 years ago

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Verified Customer

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Albright Castle Rock, CO

Pretty 3 service overall. I plan to use them again. Been with them for over 15 years.

3 years ago

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Verified Customer

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John & Norma Payton Antioch, CA

The provide 3 service. And when you call them with a problem they get to it fast.

3 years ago

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Verified Customer

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Jack Lee Peterson Fort Worth, TX

They were very responsive, quickly diagnosed the issue and fixed or replaced with new.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Steve Myrtle Beach, SC

When I had an electrical issue, Frist American Home got it taken care of quickly.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Godwin Umejiaku Beaumont, TX

Good service and always come through after some hesitations in some cases. They are reasonable and considerate always.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Megan Benavides Vancouver, WA

Better rates and easy to sign up. They had better rates than American home shield.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Barry Doscher Waxhaw, NC

Prompt replacement of my microwave.They have been there the few times I needed them,

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Roy Cash Collierville, TN

Personal and professional service is second to none; immediately responsive to service needs.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Henry O Woods

They have always honored our contract and if it wasn't covered, I was notified up front.

3 years ago Edited January 10, 2024

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Carol Sido Toledo, OH

When we needed them for home issues in the passed they were there for us in a timely manner!

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Elizabeth Talley

I've always had good customer service. My repair appointments have always been in a timely manner.

3 years ago Edited January 10, 2024

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Marisa Franklin Lake Elsinore, CA

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

First American Home Warranty Reviews