First American Home Warranty: Read 4,148 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Sandy Gardner Pickens, SC

We are very pleased with the service and we know that when we call that we will be taken care of

3 years ago

Reply from First American Home Warranty

Hi Sandy. We are so happy to hear that you are satisfied with our service.

Jun. 4th, 2021

check_circle

Verified Customer

star star star star star_border

Mary Jo Lawrence Oroville, CA

I rarely rate anything the best because there's always room for improvement, however I am happy with this company.

3 years ago

Reply from First American Home Warranty

Thanks Mary Jo!

Jun. 4th, 2021

check_circle

Verified Customer

star star star star star

Paul Sanford, NC

Quick and reliable response to the issue. Cooperation with the client which is very important

3 years ago

Reply from First American Home Warranty

Thank you Paul for your review.

May. 25th, 2021

check_circle

Verified Customer

star star star star star_border

Anne Boyette Brandon, MS

Overall pretty good. Slow sometimes on getting service for repairs. It has taken more than 10 days!

3 years ago

Reply from First American Home Warranty

Thank you Anne for your review.

May. 25th, 2021

check_circle

Verified Customer

star star star star star

Daniel M. Kaplan San Francisco, CA

I did not have to contact them much but when I did, they were incredibly informative and helpful

3 years ago

Reply from First American Home Warranty

Hi Daniel. We appreciate your feedback. Have a great day.

May. 18th, 2021

check_circle

Verified Customer

star star star star star

Cliff Riley Proctorville, OH

They take care of you and they follow up to make sure the job is done correctly

3 years ago

Reply from First American Home Warranty

Hi Cliff. Thank you for your feedback. Have a great day.

May. 18th, 2021

check_circle

Verified Customer

star star star star star_border

hatter Portland, OR

I don't like that you have completely automated the filing of a claim. I would like the option to talk to a person.

3 years ago

Reply from First American Home Warranty

Hello Hatter. We do appreciate your feedback. We do offer the option to speak with a customer service representative at 1-800-992-3400. Thank you.

May. 18th, 2021

check_circle

Verified Customer

star star star star star

Carol McCorkle Amarillo, TX

Good service & friendly. Affordable, fair in price. Stays with a job until it’s completed.

3 years ago

Reply from First American Home Warranty

Hi Carol. Thank you for your feedback. Have a great day.

May. 7th, 2021

check_circle

Verified Customer

star star star star star

Diane Lancaster, CA

ANY TIME I NEEDED SOMETHING DONE THE WORK WAS COMPLETED TOOP NOTCH. PROFESSIONAL WORKMEN

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

check_circle

Verified Customer

star star star star star

Aida Oxnard, CA

Prompt & punctual service. Technician was on time & honest & fixed the problem right away

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

check_circle

Verified Customer

star star star star star

Mike Wilson Hixson, TN

Service has been helpful when needed. Willing to work with me on different service people

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

check_circle

Verified Customer

star star star star star_border

Valjeanne Durham, NC

This is post COVID rating. I'm having to follow up a bit more now. Pre-COVID they would receive a 5.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

check_circle

Verified Customer

star star star star_border star_border

Anonymous San Antonio, TX

Contractors they hire don’t have the best reviews and I look at reviews to make decision in making my purchases and selecting services

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your review.

Apr. 22nd, 2021

check_circle

Verified Customer

star star star star star

Steve Chickamauga, GA

It is very easy to set up appointments and the vendors are pleasant and on time.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 7th, 2021

check_circle

Verified Customer

star star star star star

Maria Little Rock, AR

They are very friendly and very helpful with the questions you have and very helpful

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 7th, 2021

check_circle

Verified Customer

star star star star star

Ralph Heim Killeen, TX

Take care of customer listen to its customer to his problems on item that need repair.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

check_circle

Verified Customer

star star star star star

Paula Hodges Chattanooga, TN

Their response was in good time. They did what they said they would do. Good value for the cost.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

check_circle

Verified Customer

star star star star star

John D Manuel Henderson, NV

I received excellent customer service when I have had two service request for my a/c system.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

check_circle

Verified Customer

star star star star star

Jerry Edwards Lake Elsinore, CA

Great rates, excellent service quick response, how much more can one ask from a service business?

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

check_circle

Verified Customer

star star star star star

Richard Krejci Henderson, NV

Because they are amazing and they're there when I need them if anything goes wrong in my house

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

check_circle

Verified Customer

star star star star star

Donna Lake Havasu City, AZ

Able to answer questions so you understand, very polite did not have to wait an hour for help

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

check_circle

Verified Customer

star star star star star

Patricia Grass Valley, CA

Professional and efficient service completed within a min acceptable amount of time.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

check_circle

Verified Customer

star star star star star

Robert Thompson's Station, TN

Excellent coverage, professional and nice customer service folks, great companies that they utilize

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

check_circle

Verified Customer

star star star star star

Lisa Brown Loma Linda, CA

They've been there 4 me everytime i needed them n followed up 2 make sure I was satisfied

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

check_circle

Verified Customer

star star star star star

Rich Zogaric Placerville, CA

Easy on-line claim process, no problems with services and replacement when appropriate

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

check_circle

Verified Customer

star star star star star

Rita Ambris Modesto, CA

Excellent service always on time and resolves issues in a timely manner with great customer service

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

check_circle

Verified Customer

star star star star star_border

Gloria Weiss Angels Camp, CA

Most of the service that they provided was excellent. When our furnace was not working the service was very poor.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

check_circle

Verified Customer

star star star star star

Allen Bergstrom Klamath Falls, OR

Great coverage, easy to use. Have had 2 claims, both handled immediately with great results.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

check_circle

Verified Customer

star star star star star

Terrance Andrew Revella Las Vegas, NV

Excellent company very prompt true professionals complete follow up immediate response

3 years ago

Reply from First American Home Warranty

Hello,

Thank you for your feedback. Have a great day.

Mar. 18th, 2021

check_circle

Verified Customer

star star star star star

Deborah G Bakersfield, CA

They set you up with a contractor the same day and are very friendly and easy to communicate with.

3 years ago

Reply from First American Home Warranty

Hello,

Thank you for your feedback. Have a great day.

Mar. 18th, 2021

check_circle

Verified Customer

star star star star_border star_border

James Ingram Newalla, OK

I've only made one request and had to find the contractors myself and never got a call about my request. I had to call you find out the status.

3 years ago

check_circle

Verified Customer

star star star star star

Bev Francis Indio, CA

Quick response and follow through. The professionals sent to do repair have been excellent.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 4th, 2021

check_circle

Verified Customer

star star star star star

Carolyn Johnson Redding, CA

Anytime I've had any issue anything under warranty at our house you've gotten this help so fast

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 4th, 2021

check_circle

Verified Customer

star star star star star

Steve Okoli Bakersfield, CA

Customer satisfaction is excellent. Timely response to calls are very impressive

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star star_border

Pat Fair Oaks, CA

Great at getting a technician out to look at the problem - a little slow with answers as to how to resolve.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star star

Justin Eden Cottage Grove, OR

Communication was top-notch. Willing to negotiate to a fair rate without jumping through hoops.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

check_circle

Verified Customer

star star star star star_border

Charley Mullett Wilson, NC

Great company with great support. Some kinks to work out with contractors in my area but overall highly recommend.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

check_circle

Verified Customer

star star star star star

Catherine Madeja Walsh, CO

Good rates, great customer service, good communication/giving us status updates,

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

check_circle

Verified Customer

star star star star star

Albright Castle Rock, CO

Pretty 3 service overall. I plan to use them again. Been with them for over 15 years.

3 years ago

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

check_circle

Verified Customer

star star star star star

Susana Summers Cape Coral, FL

They are nice and act fast. I called them 3 times and the service was fast and they use 3 companies

3 years ago

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

check_circle

Verified Customer

star star star star star

John & Norma Payton Antioch, CA

The provide 3 service. And when you call them with a problem they get to it fast.

3 years ago

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

check_circle

Verified Customer

star star star star star

Steve Myrtle Beach, SC

When I had an electrical issue, Frist American Home got it taken care of quickly.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

check_circle

Verified Customer

star star star star star

Jack Lee Peterson Fort Worth, TX

They were very responsive, quickly diagnosed the issue and fixed or replaced with new.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

check_circle

Verified Customer

star star star star star

Megan Benavides Vancouver, WA

Better rates and easy to sign up. They had better rates than American home shield.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

check_circle

Verified Customer

star star star star star

Barry Doscher Waxhaw, NC

Prompt replacement of my microwave.They have been there the few times I needed them,

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

check_circle

Verified Customer

star star star star star_border

Godwin Umejiaku Beaumont, TX

Good service and always come through after some hesitations in some cases. They are reasonable and considerate always.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

check_circle

Verified Customer

star star star star star

Carol Sido Toledo, OH

When we needed them for home issues in the passed they were there for us in a timely manner!

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

check_circle

Verified Customer

star star star star star

Elizabeth Talley

I've always had good customer service. My repair appointments have always been in a timely manner.

3 years ago Edited January 10, 2024

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

check_circle

Verified Customer

star star star star star

Roy Cash Collierville, TN

Personal and professional service is second to none; immediately responsive to service needs.

3 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

check_circle

Verified Customer

star star star star star

Henry O Woods

They have always honored our contract and if it wasn't covered, I was notified up front.

3 years ago Edited January 10, 2024

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

First American Home Warranty Reviews