First American Home Warranty: Read 4,422 User Reviews From Real Homeowners

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Fran Charleston, WV

My daughter had coverage with First American Home Warranty but cancelled, thank goodness. I live with her and I paid the $95.00 deductible each time for more than 5 or 6 calls for the refrigerator. Ice maker would not work about 3 days after the repairman left. And he even told me once it needed to be cashed out. We have used ice trays for a year now & I am sick of it. FMHW WON!!!! With the $95.00 I have put out, we could have bought a frig. In the freezer right now, the ice cream is half soft. I had to throw out all the food in the other side once until they got a repairman. All I can say to others "Good Luck".

7 years ago

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Tasha Denison, TX

Professional customer service reps. Phone calls and questions get answered quickly by real people. Quick response time by professional services. Transactions are easy. Have been pleased with their work.

7 years ago

Reply from First American Home Warranty

Hi Tasha. We appreciate your feedback. Thank you.

May. 31st, 2019

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Anna Mount Washington, KY

Easy to request service; however, some of the providers were terrible. Heating & Air guy didn't complete the job and didn't want to work when he got here. Electrician came, looked at the job, had to get parts, never returned or returned our calls. I would like a way to get a partial refund for having to get our own person to come to the house.

7 years ago

Reply from First American Home Warranty

Thank you Anna for your review.

May. 31st, 2019

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Beverly Arnold Lubbock, TX

We have used this service for 13 years, and I highly recommend .We have only had two bad experiences, and that was due to employees of the contractor(s), and they righted the situation.

7 years ago

Reply from First American Home Warranty

Thank you Beverly for your review!

May. 14th, 2019

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Eric Stockton, CA

Within the first 2 months of having American home warranty my water heater went out and just a phone call away someone was there the next day to check and replace as needed thx American home warranty

7 years ago

Reply from First American Home Warranty

Thank you Eric for your feedback.

May. 10th, 2019

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David chappell New Port Richey, FL

Over all every excellent service with the exception of one representative we spoke to. Very quick turn around on getting our appliance taken care of and following through with each step in the process.

7 years ago

Reply from First American Home Warranty

Thank you David for your review. We appreciate it.

Mar. 26th, 2019

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Ramona Duenez Ogden, UT

We've had this company for 3 years. Our first experience with them was amazing. However, we opened a classroom on Sunday due to the water backing up and flooding the basement. We are unable to take showers, use the toilet or anything else that drains water into the main line. It is now Monday and still nothing. We called to ask about the progress of our claim and seven someone would be out. They notified my husband that it could still be another 2 to 3 days before someone comes out. We are ready to cancel and just call a plumber out.

7 years ago

Reply from First American Home Warranty

Hello Ramona,

We would like to apologize for any inconvenience you may have experienced during the handling of your claim. Please be advised, we attempted to contact you several times in order to discuss your claim but have been unsuccessful in reaching you. Please contact First American at your earliest convenience to further discuss your claim.

Thank you.

Apr. 17th, 2019

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Jeff Taylor Conway, AR

We been covered by FAHW for going into our third year. We have had a service call each year. Some of their techs have been very prompt. Our recent experience with Sears Service was not prompt. Little communication about when the service or completion would happen. The actual service was fine

7 years ago

Reply from First American Home Warranty

Hello Jeff. We appreciate you taking the time to provide us with your feedback. Thank you for choosing First American.

Mar. 8th, 2019

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Verified Customer

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Jalil

Because one of my closest relatives was a client

5 months ago

Reply from First American Home Warranty

Jalil, We appreciate your review!

Mar. 19th, 2026

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Verified Customer

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Susan

The company assigned could not come for two days. Not acceptable

6 months ago

Reply from First American Home Warranty

Susan, Thank you for taking a moment to share your review. We do apologize that this took longer than anticipated and look forward to being there for you, should you ever need us again.

Mar. 8th, 2026

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Verified Customer

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James

Cause they keep checking on me every other month.

6 months ago

Reply from First American Home Warranty

James, Protecting your home is our top priority—thanks for trusting us with it!

Mar. 8th, 2026

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Verified Customer

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Sigalemafa

Good company always addresses your problem s

6 months ago

Reply from First American Home Warranty

Sigalemafa, We appreciate you taking the time to share your review with us. It is great to know that you had a five-star experience!

Mar. 8th, 2026

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Verified Customer

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Francisco

So far so good. Just joined First American Home Warranty.

6 months ago

Reply from First American Home Warranty

Francisco, Protecting your home is our top priority—thanks for trusting us with it!

Feb. 25th, 2026

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Verified Customer

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Jeanette

Fast service, sent knowledgeable technician

6 months ago

Reply from First American Home Warranty

Jeanette, Thank you for taking a moment to share your experience with us!

Feb. 18th, 2026

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Verified Customer

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Ron

Great company to work with. Problems are handled quickly.

6 months ago

Reply from First American Home Warranty

Ron, We appreciate you taking the time to share your five-star review with us!

Feb. 11th, 2026

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Verified Customer

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Martha

Great service and professional and affordable.

6 months ago

Reply from First American Home Warranty

Martha, We’re grateful for your kind review!

Feb. 11th, 2026

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Verified Customer

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Bobby

Easy to work with it’s too bad it’s too short

6 months ago

Reply from First American Home Warranty

Bobby, Thank you for providing us feedback!

Feb. 11th, 2026

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Verified Customer

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Jorge

I have FAHW since I can not remember .very

7 months ago

Reply from First American Home Warranty

Jorge, Thank you for putting your trust in us!

Feb. 6th, 2026

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Verified Customer

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Kevin

A solid history with Customers,the plan is good

7 months ago

Reply from First American Home Warranty

Kevin, We appreciate you taking the time to share your comments with us!

Jan. 30th, 2026

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Verified Customer

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Judith

The agents kept me informed of the progress.

7 months ago

Reply from First American Home Warranty

Judith, Protecting your home is our top priority—thanks for trusting us with it!

Jan. 28th, 2026

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Verified Customer

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Victoria

Excellent service. I’m so satisfied for the service

7 months ago

Reply from First American Home Warranty

Victoria, Your satisfaction means a lot to us, and we’re so glad we could deliver the support you needed when it mattered most!

Jan. 22nd, 2026

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Verified Customer

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Wanda

Referral was given to me. Great decision.

7 months ago

Reply from First American Home Warranty

Wanda, Thanks for letting us be part of keeping your home worry-free!

Jan. 22nd, 2026

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Verified Customer

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Kris

Very good service. Appliance now works perfectly. Thank you

7 months ago

Reply from First American Home Warranty

Kris, We’re grateful for your kind review!

Jan. 20th, 2026

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Verified Customer

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Jackie

They try to help with contractors. They want their clients happy

7 months ago

Reply from First American Home Warranty

Jackie, Thank you for taking a moment to share your experience with us!

Jan. 15th, 2026

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Verified Customer

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Jackie

claim was done to my satisfaction, very good.

7 months ago

Reply from First American Home Warranty

Jackie, We appreciate you taking the time to share your review with us. It is great to know that you had a five-star experience!

Jan. 15th, 2026

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Verified Customer

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Michelle

great company easy processing fairly reasonable

7 months ago

Reply from First American Home Warranty

Michelle, We sincerely appreciate your five-star rating and your continued trust in our services!

Jan. 9th, 2026

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Verified Customer

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Lacy

Great coverages, reasonably priced and quick repairs!

8 months ago

Reply from First American Home Warranty

Lacy, Thank you for your five-star rating. We truly appreciate your support and are pleased to know you had a positive experience!

Jan. 5th, 2026

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Verified Customer

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Michael

There monthly price is fair and there service fee is fare as well

8 months ago

Reply from First American Home Warranty

Michael, Thanks so much for taking the time to share your review with us!

Jan. 2nd, 2026

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Verified Customer

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Don

Better rates than AHS, but most importantly a caring staff

8 months ago

Reply from First American Home Warranty

Don, We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Dec. 19th, 2025

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Verified Customer

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Maurice

First American provides excellent service and support.

8 months ago

Reply from First American Home Warranty

Maurice, Your satisfaction means a lot to us, and we’re so glad we could deliver the support you needed when it mattered most!

Dec. 19th, 2025

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Verified Customer

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Evelyn

It sometimes takes too long to get someone to come out and take care of the problem

8 months ago

Reply from First American Home Warranty

Evelyn, Thank you for taking a moment to share your feedback with us. It is disappointing to hear that you have experienced delays and do our best to keep this process moving forward until resolved. We look forward to being there for you, should you ever need us again.

Dec. 12th, 2025

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Caligirl2024

I’ve had my policy with them for almost two years, they great, but once I needed my water heater replaced, they sent a plumbing company the work with, and they wanted to over charge me to install the water heater. The home warranty is supposed to pay for the water heater, but the plumbing company that they hired wanted to charge me 2200 to install the water, once I felt this was to much, I ask the home warranty if they can pay me what it they were going to pay for the water heater, and I would hire another company. It was not a problem, but all they paid me was $460, and I used that money to hire another plumber, they installed my water heater for $1595, it was very disappointing that First American home warranty, was probably not really paying for my water heater with the plumber they hired, sounds to me when there were asking for 2200 it was all written in the price, so to me that made them very dishonest. At first I had great reviews about the company, like when they couldn’t fix my ice maker on the fridge, they gave me a brand new fridge. Overall, I can’t recommend them with the last claim I made, it was not justified the amount they paid me to replace my water heater.

2 years ago

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Juliet Wells

Very helpful and didn't seem " put out " by explaining how the home warranty works. Most of all , the people I have spoken with , from First American Home Warranty, had a sense of humor and were friendly! Super important to me!!

2 years ago

Reply from First American Home Warranty

Juliet, Thank you for taking a moment to share your awesome experience with us!

Jun. 12th, 2024

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DIY Guy Cathedral City, CA

I had chosen this company rather blindly and have used them for 2 years. The first year I only used them for an extra rider I purchased, which was for twice yearly HVAC tune ups for the AC in spring and heat in fall. Those services went well, but the customer needs to be aware that there is a relatively short window of time during which one can utilize these services and they won't be flexible about it. The customer service is minimal. Getting a person on the phone is time consuming and major chore. The website is only good for requesting service and checking the history of claims. The per service deductible is $85, which they immediately charge your account whether the service is rendered satisfactorily or not. The technicians were assigned quickly by the company, so if all goes smoothly it is a quick and easy process to request care, but if there are problems, getting help from the company to resolve the problem is snail pace. I had a simple bathroom sink faucet leak for which the technician was not able to find a replacement cartridge because they were no longer made. It took 4 months of living with a leaking faucet before I was the first to flinch and said "cash me out." The company paid $45.00 for me to purchase a matching set costing me $245 from Amazon, AND to pay a plumber to install it. I was easily able to do it myself. For this 4 month fiasco, the company paid less than $100 and I paid the equivalent of $500, on top of the premium I paid for the warranty. Needless to say I will never use this company again and cannot recommend it to others. Of course, not everyone would have the problem I had, but this company has poor customer service and no support to their paying customer to provide help. No peace of mind there. Just 4 months of frustration and hours of contacting the plumber and the Warranty service to make something happen. They are also more expensive than most of the competition.

3 years ago

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Ellie Bradley Thousand Oaks, CA

We enjoy the security that having a warranty through First American Home Warranty gives because we can call and have someone help with our big needs. However, we have had a couple of times a situation where the company they sent fixed the problem called about but left more problems in their wake. Because the bolt was loose, over time the front of our dishwasher came off after they worked on it and stuff like that.

3 years ago

Reply from First American Home Warranty

Ellie, Thank you for taking the time to share your experience with us! Should you ever experience a concern, please do not hesitate to reach out to us and we can assist further. We look forward to being there for you, should you ever need us again.

Mar. 8th, 2023

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Tara Gillispie Hurricane, WV

First American Home Warranty has been a pleasure to work with over the years. Their low price rate is the single best thing about them. Not to mention, all of the available products to provide coverage for. The technicians they send out have always been the best and have never taken more than a few days to resolve my issues.

3 years ago

Reply from First American Home Warranty

Tara, We appreciate you taking the time to share your five star review with us!

Oct. 28th, 2022

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Christina Sutu-Wallar Santa Clara, CA

I used First American home warranty for about 2 years a new home owner of an older home. I liked that I could call them and they already had companies lined up for issues I had. My service call fee was very affordable, And the companies they used had good reviews online. I would recommend them to anyone looking for a home warranty!

4 years ago

Reply from First American Home Warranty

Christina, Thank you for sharing your five star review with us. It is fantastic to know that you recommend us! We look forward to being there for you, should you ever need us again.

Jul. 8th, 2022

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Gary Tehachapi, CA

The company has been very quick to respond to repair requests to send out a repair person to our home. They also have been prompt in reimbursing me in two instances when it was necessary. It's also easy to use their website to request a repair.

4 years ago

Reply from First American Home Warranty

Gary, We appreciate you taking time to share your comments with us. It is great to hear that your claims were promptly resolved. We appreciate your continued trust in us.

Dec. 15th, 2021

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Chelsi Day Ghiorzi Columbus, OH

We have used First American Home Warranty twice. Both houses, we have had to file claims. We had really positive experience!! Once they couldn't find a specific specialty person and approved us to find one ourself and reimbursed! Cannot more highly recommend.

4 years ago Edited July 6, 2022

Reply from First American Home Warranty

Chelsi, Thank you for sharing your experience. It is wonderful to hear that we have been able to be there for you and provide you stellar service! We look forward to being there for you, should you ever need us again.

Dec. 15th, 2021

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Corryn Moore Charlotte, NC

First American home warranty has helped us many times. The biggest help was when our HVAC system went out. We were able to get a brand new unit with only paying for extras that needed to be tweaked to get the new system working.

4 years ago Edited July 8, 2022

Reply from First American Home Warranty

Corryn, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five star service and have your issues resolved! We appreciate your continued trust in us.

Oct. 28th, 2021

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Verified Customer

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Samantha

Fast contractors, easy to file a claim, and easy to work with!

8 months ago

Reply from First American Home Warranty

Samantha, Thanks for letting us be part of keeping your home worry-free!

Dec. 9th, 2025

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Verified Customer

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Edward

So far so good I haven't had a claim yet ,but everyone is nice 🙂

9 months ago

Reply from First American Home Warranty

Edward, Protecting your home is our top priority—thanks for trusting us with it!

Nov. 20th, 2025

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Verified Customer

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Lynette

No comments. It is a good service when you need to call for repairs.

9 months ago

Reply from First American Home Warranty

Lynette, We appreciate you taking the time to share your five-star review with us!

Nov. 20th, 2025

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Verified Customer

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Malva

A friend had your service and I was impressed with the response time!

10 months ago

Reply from First American Home Warranty

Malva, It’s great to know we met your expectations—we aim to keep doing just that!

Nov. 9th, 2025

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Verified Customer

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Lisa

I received my first year as a gift from my realtor. So glad I kept the plan.

10 months ago

Reply from First American Home Warranty

Lisa, Thank you for your five-star rating. We truly appreciate your support and are pleased to know you had a positive experience!

Nov. 9th, 2025

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Verified Customer

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Carla

They are responsive and assign qualified companies to resolve the problem

10 months ago

Reply from First American Home Warranty

Carla, Thanks so much for taking the time to share your review with us!

Nov. 9th, 2025

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Verified Customer

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Edward

I like how easy it is to get help when I have a needed repair. Very friendly customer service.

5 months ago

Reply from First American Home Warranty

Edward, Thank you for taking a moment to share your review with us. It is wonderful to know that we have been able to be there for you when you needed it most. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Mar. 11th, 2026

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Verified Customer

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Jona

I have been a happy, satisfied client of First American Home Warranty for almost 25 years!

1 year ago

Reply from First American Home Warranty

Jona, Thank you for taking a moment to share your experience with us! It is wonderful to know that we have been able to be there for you when you needed it most. We're glad you chose us and look forward to being here when you need us again.

Jul. 6th, 2025

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Verified Customer

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Arnold

I have had First Warranty 8 years and the claim I have made have been handled very well each time

2 years ago

Reply from First American Home Warranty

Arnold, We appreciate you taking the time to share your review with us. It is great to know that you had a five-star experience!

Sep. 5th, 2024

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Verified Customer

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Randy

Had service and when I contacted you said it was covered and you charged me $75 dollars when technician came out said I wasn’t cover. And was charged $165 by company for service call very disappointed with your company

2 years ago

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