First American Home Warranty: Read 4,426 User Reviews From Real Homeowners

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Verified Customer

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Victor

The previous owner had paid for one year.

7 months ago

Reply from First American Home Warranty

Victor, Thanks so much for taking the time to share your review with us!

Mar. 19th, 2026

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Verified Customer

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Agustin

The service was good . They repaired all damage

7 months ago

Reply from First American Home Warranty

Agustin, Protecting your home is our top priority—thanks for trusting us with it!

Mar. 19th, 2026

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Verified Customer

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Susan

The company assigned could not come for two days. Not acceptable

7 months ago

Reply from First American Home Warranty

Susan, Thank you for taking a moment to share your review. We do apologize that this took longer than anticipated and look forward to being there for you, should you ever need us again.

Mar. 8th, 2026

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Verified Customer

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James

Cause they keep checking on me every other month.

7 months ago

Reply from First American Home Warranty

James, Protecting your home is our top priority—thanks for trusting us with it!

Mar. 8th, 2026

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Verified Customer

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Sigalemafa

Good company always addresses your problem s

7 months ago

Reply from First American Home Warranty

Sigalemafa, We appreciate you taking the time to share your review with us. It is great to know that you had a five-star experience!

Mar. 8th, 2026

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Verified Customer

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Francisco

So far so good. Just joined First American Home Warranty.

8 months ago

Reply from First American Home Warranty

Francisco, Protecting your home is our top priority—thanks for trusting us with it!

Feb. 25th, 2026

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Verified Customer

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Jeanette

Fast service, sent knowledgeable technician

8 months ago

Reply from First American Home Warranty

Jeanette, Thank you for taking a moment to share your experience with us!

Feb. 18th, 2026

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Verified Customer

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Ron

Great company to work with. Problems are handled quickly.

8 months ago

Reply from First American Home Warranty

Ron, We appreciate you taking the time to share your five-star review with us!

Feb. 11th, 2026

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Verified Customer

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Martha

Great service and professional and affordable.

8 months ago

Reply from First American Home Warranty

Martha, We’re grateful for your kind review!

Feb. 11th, 2026

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Verified Customer

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Bobby

Easy to work with it’s too bad it’s too short

8 months ago

Reply from First American Home Warranty

Bobby, Thank you for providing us feedback!

Feb. 11th, 2026

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Verified Customer

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Jorge

I have FAHW since I can not remember .very

8 months ago

Reply from First American Home Warranty

Jorge, Thank you for putting your trust in us!

Feb. 6th, 2026

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Caligirl2024

I’ve had my policy with them for almost two years, they great, but once I needed my water heater replaced, they sent a plumbing company the work with, and they wanted to over charge me to install the water heater. The home warranty is supposed to pay for the water heater, but the plumbing company that they hired wanted to charge me 2200 to install the water, once I felt this was to much, I ask the home warranty if they can pay me what it they were going to pay for the water heater, and I would hire another company. It was not a problem, but all they paid me was $460, and I used that money to hire another plumber, they installed my water heater for $1595, it was very disappointing that First American home warranty, was probably not really paying for my water heater with the plumber they hired, sounds to me when there were asking for 2200 it was all written in the price, so to me that made them very dishonest. At first I had great reviews about the company, like when they couldn’t fix my ice maker on the fridge, they gave me a brand new fridge. Overall, I can’t recommend them with the last claim I made, it was not justified the amount they paid me to replace my water heater.

2 years ago

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Juliet Wells

Very helpful and didn't seem " put out " by explaining how the home warranty works. Most of all , the people I have spoken with , from First American Home Warranty, had a sense of humor and were friendly! Super important to me!!

2 years ago

Reply from First American Home Warranty

Juliet, Thank you for taking a moment to share your awesome experience with us!

Jun. 12th, 2024

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DIY Guy Cathedral City, CA

I had chosen this company rather blindly and have used them for 2 years. The first year I only used them for an extra rider I purchased, which was for twice yearly HVAC tune ups for the AC in spring and heat in fall. Those services went well, but the customer needs to be aware that there is a relatively short window of time during which one can utilize these services and they won't be flexible about it. The customer service is minimal. Getting a person on the phone is time consuming and major chore. The website is only good for requesting service and checking the history of claims. The per service deductible is $85, which they immediately charge your account whether the service is rendered satisfactorily or not. The technicians were assigned quickly by the company, so if all goes smoothly it is a quick and easy process to request care, but if there are problems, getting help from the company to resolve the problem is snail pace. I had a simple bathroom sink faucet leak for which the technician was not able to find a replacement cartridge because they were no longer made. It took 4 months of living with a leaking faucet before I was the first to flinch and said "cash me out." The company paid $45.00 for me to purchase a matching set costing me $245 from Amazon, AND to pay a plumber to install it. I was easily able to do it myself. For this 4 month fiasco, the company paid less than $100 and I paid the equivalent of $500, on top of the premium I paid for the warranty. Needless to say I will never use this company again and cannot recommend it to others. Of course, not everyone would have the problem I had, but this company has poor customer service and no support to their paying customer to provide help. No peace of mind there. Just 4 months of frustration and hours of contacting the plumber and the Warranty service to make something happen. They are also more expensive than most of the competition.

3 years ago

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Ellie Bradley Thousand Oaks, CA

We enjoy the security that having a warranty through First American Home Warranty gives because we can call and have someone help with our big needs. However, we have had a couple of times a situation where the company they sent fixed the problem called about but left more problems in their wake. Because the bolt was loose, over time the front of our dishwasher came off after they worked on it and stuff like that.

3 years ago

Reply from First American Home Warranty

Ellie, Thank you for taking the time to share your experience with us! Should you ever experience a concern, please do not hesitate to reach out to us and we can assist further. We look forward to being there for you, should you ever need us again.

Mar. 8th, 2023

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Tara Gillispie Hurricane, WV

First American Home Warranty has been a pleasure to work with over the years. Their low price rate is the single best thing about them. Not to mention, all of the available products to provide coverage for. The technicians they send out have always been the best and have never taken more than a few days to resolve my issues.

4 years ago

Reply from First American Home Warranty

Tara, We appreciate you taking the time to share your five star review with us!

Oct. 28th, 2022

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Christina Sutu-Wallar Santa Clara, CA

I used First American home warranty for about 2 years a new home owner of an older home. I liked that I could call them and they already had companies lined up for issues I had. My service call fee was very affordable, And the companies they used had good reviews online. I would recommend them to anyone looking for a home warranty!

4 years ago

Reply from First American Home Warranty

Christina, Thank you for sharing your five star review with us. It is fantastic to know that you recommend us! We look forward to being there for you, should you ever need us again.

Jul. 8th, 2022

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Gary Tehachapi, CA

The company has been very quick to respond to repair requests to send out a repair person to our home. They also have been prompt in reimbursing me in two instances when it was necessary. It's also easy to use their website to request a repair.

4 years ago

Reply from First American Home Warranty

Gary, We appreciate you taking time to share your comments with us. It is great to hear that your claims were promptly resolved. We appreciate your continued trust in us.

Dec. 15th, 2021

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Chelsi Day Ghiorzi Columbus, OH

We have used First American Home Warranty twice. Both houses, we have had to file claims. We had really positive experience!! Once they couldn't find a specific specialty person and approved us to find one ourself and reimbursed! Cannot more highly recommend.

4 years ago Edited July 6, 2022

Reply from First American Home Warranty

Chelsi, Thank you for sharing your experience. It is wonderful to hear that we have been able to be there for you and provide you stellar service! We look forward to being there for you, should you ever need us again.

Dec. 15th, 2021

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Corryn Moore Charlotte, NC

First American home warranty has helped us many times. The biggest help was when our HVAC system went out. We were able to get a brand new unit with only paying for extras that needed to be tweaked to get the new system working.

4 years ago Edited July 8, 2022

Reply from First American Home Warranty

Corryn, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five star service and have your issues resolved! We appreciate your continued trust in us.

Oct. 28th, 2021

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Verified Customer

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Laura

Easy and fast contact FAHW. Good service from the contractor.

8 months ago

Reply from First American Home Warranty

Laura, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five-star service!

Jan. 28th, 2026

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Verified Customer

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Frank

The service I get from them has been better then those I have used in the past

9 months ago

Reply from First American Home Warranty

Frank, We appreciate you taking the time to share your review with us. It is great to know that you had a five-star experience!

Jan. 22nd, 2026

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Verified Customer

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Rosalie

Responsive to my needs Usually send qualified repair technician

9 months ago

Reply from First American Home Warranty

Rosalie, We appreciate you taking the time to share your five-star review with us!

Jan. 22nd, 2026

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Verified Customer

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Angela

great service, easy to do business would recommend to others

9 months ago

Reply from First American Home Warranty

Angela, Thank you for your feedback—it helps us continue to deliver reliable service to homeowners like you!

Jan. 20th, 2026

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Verified Customer

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Wanda

I have not been a customer for just 2 months but everything is going well. Thank you

9 months ago

Reply from First American Home Warranty

Wanda, We greatly appreciate your positive review and are glad we could provide the quality experience you were looking for!

Jan. 9th, 2026

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Verified Customer

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Ripu

9 months ago

Reply from First American Home Warranty

Ripu, We appreciate you taking the time to share such a wonderful review with us! It is wonderful to know that we have been able to be there for you when you needed it most. We're glad you chose us and look forward to being here when you need us again.

Dec. 29th, 2025

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Verified Customer

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Isabel

It was highly recommended and the first service I had was good.

10 months ago

Reply from First American Home Warranty

Isabel, Thank you for your five-star rating. We truly appreciate your support and are pleased to know you had a positive experience!

Dec. 19th, 2025

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Verified Customer

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David

Have worked with this company before in my home town of Big Bear Lake

10 months ago

Reply from First American Home Warranty

David, Thanks so much for taking the time to share your experience with us!

Dec. 12th, 2025

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Verified Customer

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Jeanie

Easy work with and they had a good rating from previous customers.

10 months ago

Reply from First American Home Warranty

Jeanie, Thank you for your feedback—it helps us continue to deliver reliable service to homeowners like you!

Dec. 12th, 2025

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Verified Customer

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Samantha

Fast contractors, easy to file a claim, and easy to work with!

10 months ago

Reply from First American Home Warranty

Samantha, Thanks for letting us be part of keeping your home worry-free!

Dec. 9th, 2025

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Verified Customer

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Edward

So far so good I haven't had a claim yet ,but everyone is nice 🙂

11 months ago

Reply from First American Home Warranty

Edward, Protecting your home is our top priority—thanks for trusting us with it!

Nov. 20th, 2025

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Verified Customer

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Lynette

No comments. It is a good service when you need to call for repairs.

11 months ago

Reply from First American Home Warranty

Lynette, We appreciate you taking the time to share your five-star review with us!

Nov. 20th, 2025

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Verified Customer

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Malva

A friend had your service and I was impressed with the response time!

11 months ago

Reply from First American Home Warranty

Malva, It’s great to know we met your expectations—we aim to keep doing just that!

Nov. 9th, 2025

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Verified Customer

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Lisa

I received my first year as a gift from my realtor. So glad I kept the plan.

11 months ago

Reply from First American Home Warranty

Lisa, Thank you for your five-star rating. We truly appreciate your support and are pleased to know you had a positive experience!

Nov. 9th, 2025

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Verified Customer

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Carla

They are responsive and assign qualified companies to resolve the problem

11 months ago

Reply from First American Home Warranty

Carla, Thanks so much for taking the time to share your review with us!

Nov. 9th, 2025

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Verified Customer

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David Cheyenne, Wyoming

Their pricing is good. They sent someone the same day our garage door needed repair. Thank you

5 months ago

Reply from First American Home Warranty

David, Thanks so much for sharing your great feedback with us regarding your recent service. We are thrilled to hear that we were able to have this resolved for you so quickly. We look forward to being there for you, should you ever need us again!

Apr. 30th, 2026

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Verified Customer

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Gary

Have had First American for 20+ years and have never had a problem with getting service.

1 year ago

Reply from First American Home Warranty

Gary, Thank you for taking the time to share your review with us! It is great to know that we have been able to be there for you when you needed it most.

Nov. 9th, 2025

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Verified Customer

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Jim

So far they answered all our questions and on our first claim they responded fast and completed it

1 year ago

Reply from First American Home Warranty

Jim, Thanks so much for sharing your great feedback with us regarding your recent service. We are thrilled to hear that we were able to have this resolved for you so quickly. We look forward to being there for you, should you ever need us again!

Sep. 24th, 2025

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Verified Customer

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Francoise

Terrific response and prompt service ! Very happy with First American warranty😁

1 year ago

Reply from First American Home Warranty

Francoise, Thank you for your five-star rating! We truly appreciate your support and are pleased to know you had a positive experience.

Sep. 17th, 2025

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Verified Customer

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Jona

I have been a happy, satisfied client of First American Home Warranty for almost 25 years!

1 year ago

Reply from First American Home Warranty

Jona, Thank you for taking a moment to share your experience with us! It is wonderful to know that we have been able to be there for you when you needed it most. We're glad you chose us and look forward to being here when you need us again.

Jul. 6th, 2025

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Verified Customer

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Arnold

I have had First Warranty 8 years and the claim I have made have been handled very well each time

2 years ago

Reply from First American Home Warranty

Arnold, We appreciate you taking the time to share your review with us. It is great to know that you had a five-star experience!

Sep. 5th, 2024

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Verified Customer

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Randy

Had service and when I contacted you said it was covered and you charged me $75 dollars when technician came out said I wasn’t cover. And was charged $165 by company for service call very disappointed with your company

2 years ago

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Verified Customer

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Salvador Perez

Well, I like their customer service is really good and that they response right away

2 years ago

Reply from First American Home Warranty

Salvador, We appreciate you taking the time to share your review with us. It is great to know that you had a five-star experience!

Jun. 20th, 2024

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Verified Customer

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Jen Wilson

We have received fast and competent service when we have needed to use the service

2 years ago

Reply from First American Home Warranty

Jen, Thanks so much for taking the time to share your review with us!

Jun. 20th, 2024

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Verified Customer

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Mary

Very responsive. I liked the plumber you sent, and actually used him for other things!

2 years ago

Reply from First American Home Warranty

Mary, Thank you for putting your trust in us. We are pleased to hear your concerns have been resolved!

May. 22nd, 2024

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Verified Customer

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Bonnie

Very quick on getting the information for someone to come out to see what the problem is.

2 years ago

Reply from First American Home Warranty

Bonnie, We appreciate you taking a moment to share your review!

Apr. 3rd, 2024

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Verified Customer

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Jonna Ennis

First American was great at following up with us after we bought our home and throughout the year.

2 years ago

Reply from First American Home Warranty

Jonna, Thanks so much for taking the time to share your review with us!

Apr. 1st, 2024

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Verified Customer

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Robert

The only issue is if it's an emergency, it usually still takes a few days. We can live with that.

2 years ago

Reply from First American Home Warranty

Robert, Thank you for sharing your review with us. We have a process when evaluating and determining an outcome for our customers, and do our best to keep this process moving forward until resolved. We will continue to be here for you should you need us in the future!

Mar. 20th, 2024

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Verified Customer

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Wayne Anderson, SC

Easy to file a claim. Quick response and fast contractor provided. Some provided contractors have been slow to react.

2 years ago

Reply from First American Home Warranty

Wayne, Thank you for taking a moment to share your experience with us. We look forward to being there for you, should you ever need us again!

Mar. 13th, 2024

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Verified Customer

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Carlotta

The service is it only efficient but it also addresses your issue in a timely manner.

2 years ago

Reply from First American Home Warranty

Carlotta, We appreciate you taking a moment to share your review with us!

Jan. 4th, 2024

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