First American Home Warranty Reviews

Better service and price than previous company.

My husband I need to find another, I guess!

The coverage for your home and the affordability!!

Neighbor recommended. They had positive experiences

QUICK SEVICE !!!! THE REPAIR WAS ON TIME THANKS

Great company and always have responded well to any issues

Great reputation for taking care of customers

Low cost, Puts your mind at ease. I have not used your services yet.

The home warranty picked this co., so glad they did!!

They have always had our back and taken care of us

because they were highly recommended and value was good

Great service and very knowledgeable and professional

Good service. Friendly people. Good communications.

No need to worry about unexpected costly repairs

I’ve had my policy with them for almost two years, they great, but once I needed my water heater replaced, they sent a plumbing company the work with, and they wanted to over charge me to install the water heater. The home warranty is supposed to pay for the water heater, but the plumbing company that they hired wanted to charge me 2200 to install the water, once I felt this was to much, I ask the home warranty if they can pay me what it they were going to pay for the water heater, and I would hire another company. It was not a problem, but all they paid me was $460, and I used that money to hire another plumber, they installed my water heater for $1595, it was very disappointing that First American home warranty, was probably not really paying for my water heater with the plumber they hired, sounds to me when there were asking for 2200 it was all written in the price, so to me that made them very dishonest. At first I had great reviews about the company, like when they couldn’t fix my ice maker on the fridge, they gave me a brand new fridge. Overall, I can’t recommend them with the last claim I made, it was not justified the amount they paid me to replace my water heater.

Very helpful and didn't seem " put out " by explaining how the home warranty works. Most of all , the people I have spoken with , from First American Home Warranty, had a sense of humor and were friendly! Super important to me!!

I had chosen this company rather blindly and have used them for 2 years. The first year I only used them for an extra rider I purchased, which was for twice yearly HVAC tune ups for the AC in spring and heat in fall. Those services went well, but the customer needs to be aware that there is a relatively short window of time during which one can utilize these services and they won't be flexible about it. The customer service is minimal. Getting a person on the phone is time consuming and major chore. The website is only good for requesting service and checking the history of claims. The per service deductible is $85, which they immediately charge your account whether the service is rendered satisfactorily or not. The technicians were assigned quickly by the company, so if all goes smoothly it is a quick and easy process to request care, but if there are problems, getting help from the company to resolve the problem is snail pace. I had a simple bathroom sink faucet leak for which the technician was not able to find a replacement cartridge because they were no longer made. It took 4 months of living with a leaking faucet before I was the first to flinch and said "cash me out." The company paid $45.00 for me to purchase a matching set costing me $245 from Amazon, AND to pay a plumber to install it. I was easily able to do it myself. For this 4 month fiasco, the company paid less than $100 and I paid the equivalent of $500, on top of the premium I paid for the warranty. Needless to say I will never use this company again and cannot recommend it to others. Of course, not everyone would have the problem I had, but this company has poor customer service and no support to their paying customer to provide help. No peace of mind there. Just 4 months of frustration and hours of contacting the plumber and the Warranty service to make something happen. They are also more expensive than most of the competition.

We enjoy the security that having a warranty through First American Home Warranty gives because we can call and have someone help with our big needs. However, we have had a couple of times a situation where the company they sent fixed the problem called about but left more problems in their wake. Because the bolt was loose, over time the front of our dishwasher came off after they worked on it and stuff like that.

First American Home Warranty has been a pleasure to work with over the years. Their low price rate is the single best thing about them. Not to mention, all of the available products to provide coverage for. The technicians they send out have always been the best and have never taken more than a few days to resolve my issues.

I used First American home warranty for about 2 years a new home owner of an older home. I liked that I could call them and they already had companies lined up for issues I had. My service call fee was very affordable, And the companies they used had good reviews online. I would recommend them to anyone looking for a home warranty!

The company has been very quick to respond to repair requests to send out a repair person to our home. They also have been prompt in reimbursing me in two instances when it was necessary. It's also easy to use their website to request a repair.

We have used First American Home Warranty twice. Both houses, we have had to file claims. We had really positive experience!! Once they couldn't find a specific specialty person and approved us to find one ourself and reimbursed! Cannot more highly recommend.

First American home warranty has helped us many times. The biggest help was when our HVAC system went out. We were able to get a brand new unit with only paying for extras that needed to be tweaked to get the new system working.

Best care had the better price. They were in and out without a hassle.

Nice. I recommend your company to all of my friends and family.

I have had First Warranty 8 years and the claim I have made have been handled very well each time

Had service and when I contacted you said it was covered and you charged me $75 dollars when technician came out said I wasn’t cover. And was charged $165 by company for service call very disappointed with your company

Well, I like their customer service is really good and that they response right away

We have received fast and competent service when we have needed to use the service

Very responsive. I liked the plumber you sent, and actually used him for other things!

Very quick on getting the information for someone to come out to see what the problem is.

First American was great at following up with us after we bought our home and throughout the year.

The only issue is if it's an emergency, it usually still takes a few days. We can live with that.

Easy to file a claim. Quick response and fast contractor provided. Some provided contractors have been slow to react.

The service is it only efficient but it also addresses your issue in a timely manner.