First American Home Warranty: Read 4,262 User Reviews From Real Homeowners

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Verified Customer

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Evelyn D Breeden Portsmouth, VA

I had problems with my heating unit and they sent a tech and he was fast and efficient

3 years ago

Reply from First American Home Warranty

Evelyn, Thank you for your feedback. We are delighted to know that you had a smooth claim process!

Dec. 21st, 2021

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Verified Customer

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Belinda Tillman Sun City, CA

The times I have needed service or have questions they have always helped. Thank you so much.

3 years ago

Reply from First American Home Warranty

Belinda, We appreciate you taking the time to share your experience with us!

Dec. 21st, 2021

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Verified Customer

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Leon Cistrunk Olive Branch, MS

Excellent work, no complaints. Pay the service fee and watch the repair of the item.

3 years ago

Reply from First American Home Warranty

Leon, Thank you for leaving us a five star review! We appreciate your continued trust in us.

Dec. 21st, 2021

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Verified Customer

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DAVID KING JR Memphis, TN

Service came with the house purchase, has been solid each time we've had to use it.

4 years ago

Reply from First American Home Warranty

David, Thank you for sharing your review! We are glad to know that we have been able to be there for you when an issue arises.

Dec. 14th, 2021

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Verified Customer

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MICHAEL ROWLAND Chapin, SC

Have had multiple service calls to repair items and they have saved me hundreds of dollars

4 years ago

Reply from First American Home Warranty

Michael, Thank you for leaving us a five star review and sharing your review with us.

Dec. 14th, 2021

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Verified Customer

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Nicolette Brown Virginia Beach, VA

I had an unresponsive Plumber and the agents didn't care. It took a really long time to get it reassigned and when u call the customer service number its difficult to even get to speak with an agent.

4 years ago

Reply from First American Home Warranty

Hello Nicolette. We are terribly sorry for any delays or inconvenience you may have experienced during the handling of your claim. At this time, we are aware that your plumbing issues have been addressed and the claim has been closed.

Dec. 18th, 2021

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Verified Customer

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Darrin Braggs Canyon Country, CA

Service was great and problem got fixed service was scheduled same day i did the request

4 years ago

Reply from First American Home Warranty

Darrin, Thank you for putting your trust in us. We are pleased to hear your concerns were resolved quickly.

Dec. 14th, 2021

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Verified Customer

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Sandy Gardner Pickens, SC

We are very pleased with the service and we know that when we call that we will be taken care of

4 years ago

Reply from First American Home Warranty

Hi Sandy. We are so happy to hear that you are satisfied with our service.

Jun. 4th, 2021

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Verified Customer

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Roger Herauf Tulsa, OK

Excellent responce to any issues. The company has a good reputation with the sevice providers

4 years ago

Reply from First American Home Warranty

Thank you for your feedback Roger.

Jun. 4th, 2021

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Verified Customer

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Arlene Ahern Iona, ID

Professional service. Head to wait for the part (Covid) but the product manager kept me posted.

4 years ago

Reply from First American Home Warranty

Thank you Arlene. Glad to hear the issue was finally resolve.

Jun. 4th, 2021

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Verified Customer

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Joni Tinsley Chandler, AZ

I have had a few repairs, and it was very easy, they took care of everything, and resolved quickly

4 years ago

Reply from First American Home Warranty

Hi Joni. Thank you for your feedback

Jun. 4th, 2021

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Verified Customer

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Mary Jo Lawrence Oroville, CA

I rarely rate anything the best because there's always room for improvement, however I am happy with this company.

4 years ago

Reply from First American Home Warranty

Thanks Mary Jo!

Jun. 4th, 2021

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Verified Customer

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Anne Boyette Brandon, MS

Overall pretty good. Slow sometimes on getting service for repairs. It has taken more than 10 days!

4 years ago

Reply from First American Home Warranty

Thank you Anne for your review.

May. 25th, 2021

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Verified Customer

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Paul Sanford, NC

Quick and reliable response to the issue. Cooperation with the client which is very important

4 years ago

Reply from First American Home Warranty

Thank you Paul for your review.

May. 25th, 2021

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Verified Customer

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Daniel M. Kaplan San Francisco, CA

I did not have to contact them much but when I did, they were incredibly informative and helpful

4 years ago

Reply from First American Home Warranty

Hi Daniel. We appreciate your feedback. Have a great day.

May. 18th, 2021

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Verified Customer

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Cliff Riley Proctorville, OH

They take care of you and they follow up to make sure the job is done correctly

4 years ago

Reply from First American Home Warranty

Hi Cliff. Thank you for your feedback. Have a great day.

May. 18th, 2021

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Verified Customer

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hatter Portland, OR

I don't like that you have completely automated the filing of a claim. I would like the option to talk to a person.

4 years ago

Reply from First American Home Warranty

Hello Hatter. We do appreciate your feedback. We do offer the option to speak with a customer service representative at 1-800-992-3400. Thank you.

May. 18th, 2021

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Verified Customer

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Carol McCorkle Amarillo, TX

Good service & friendly. Affordable, fair in price. Stays with a job until it’s completed.

4 years ago

Reply from First American Home Warranty

Hi Carol. Thank you for your feedback. Have a great day.

May. 7th, 2021

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Verified Customer

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Diane Lancaster, CA

ANY TIME I NEEDED SOMETHING DONE THE WORK WAS COMPLETED TOOP NOTCH. PROFESSIONAL WORKMEN

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Verified Customer

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Valjeanne Durham, NC

This is post COVID rating. I'm having to follow up a bit more now. Pre-COVID they would receive a 5.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Verified Customer

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Mike Wilson Hixson, TN

Service has been helpful when needed. Willing to work with me on different service people

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Verified Customer

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Anonymous San Antonio, TX

Contractors they hire don’t have the best reviews and I look at reviews to make decision in making my purchases and selecting services

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your review.

Apr. 22nd, 2021

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Verified Customer

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Aida Oxnard, CA

Prompt & punctual service. Technician was on time & honest & fixed the problem right away

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Verified Customer

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Maria Little Rock, AR

They are very friendly and very helpful with the questions you have and very helpful

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 7th, 2021

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Verified Customer

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Steve Chickamauga, GA

It is very easy to set up appointments and the vendors are pleasant and on time.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 7th, 2021

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Verified Customer

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Paula Hodges Chattanooga, TN

Their response was in good time. They did what they said they would do. Good value for the cost.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Verified Customer

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Ralph Heim Killeen, TX

Take care of customer listen to its customer to his problems on item that need repair.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Verified Customer

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John D Manuel Henderson, NV

I received excellent customer service when I have had two service request for my a/c system.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Verified Customer

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Jerry Edwards Lake Elsinore, CA

Great rates, excellent service quick response, how much more can one ask from a service business?

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Verified Customer

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Richard Krejci Henderson, NV

Because they are amazing and they're there when I need them if anything goes wrong in my house

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Verified Customer

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Donna Lake Havasu City, AZ

Able to answer questions so you understand, very polite did not have to wait an hour for help

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Verified Customer

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Patricia Grass Valley, CA

Professional and efficient service completed within a min acceptable amount of time.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Verified Customer

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Gloria Weiss Angels Camp, CA

Most of the service that they provided was excellent. When our furnace was not working the service was very poor.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Verified Customer

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Robert Thompson's Station, TN

Excellent coverage, professional and nice customer service folks, great companies that they utilize

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Verified Customer

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Lisa Brown Loma Linda, CA

They've been there 4 me everytime i needed them n followed up 2 make sure I was satisfied

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Verified Customer

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Rich Zogaric Placerville, CA

Easy on-line claim process, no problems with services and replacement when appropriate

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Verified Customer

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Rita Ambris Modesto, CA

Excellent service always on time and resolves issues in a timely manner with great customer service

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Verified Customer

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Allen Bergstrom Klamath Falls, OR

Great coverage, easy to use. Have had 2 claims, both handled immediately with great results.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Verified Customer

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Terrance Andrew Revella Las Vegas, NV

Excellent company very prompt true professionals complete follow up immediate response

4 years ago

Reply from First American Home Warranty

Hello,

Thank you for your feedback. Have a great day.

Mar. 18th, 2021

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Verified Customer

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Deborah G Bakersfield, CA

They set you up with a contractor the same day and are very friendly and easy to communicate with.

4 years ago

Reply from First American Home Warranty

Hello,

Thank you for your feedback. Have a great day.

Mar. 18th, 2021

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Verified Customer

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James Ingram Newalla, OK

I've only made one request and had to find the contractors myself and never got a call about my request. I had to call you find out the status.

4 years ago

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Verified Customer

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Carolyn Johnson Redding, CA

Anytime I've had any issue anything under warranty at our house you've gotten this help so fast

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 4th, 2021

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Verified Customer

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Bev Francis Indio, CA

Quick response and follow through. The professionals sent to do repair have been excellent.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 4th, 2021

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Verified Customer

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Steve Okoli Bakersfield, CA

Customer satisfaction is excellent. Timely response to calls are very impressive

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

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Verified Customer

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Justin Eden Cottage Grove, OR

Communication was top-notch. Willing to negotiate to a fair rate without jumping through hoops.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

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Verified Customer

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Pat Fair Oaks, CA

Great at getting a technician out to look at the problem - a little slow with answers as to how to resolve.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

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Verified Customer

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Catherine Madeja Walsh, CO

Good rates, great customer service, good communication/giving us status updates,

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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Verified Customer

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Charley Mullett Wilson, NC

Great company with great support. Some kinks to work out with contractors in my area but overall highly recommend.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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Verified Customer

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Susana Summers Cape Coral, FL

They are nice and act fast. I called them 3 times and the service was fast and they use 3 companies

4 years ago

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Verified Customer

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Albright Castle Rock, CO

Pretty 3 service overall. I plan to use them again. Been with them for over 15 years.

4 years ago

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

First American Home Warranty Reviews