First American Home Warranty: Read 4,148 User Reviews From Real Homeowners

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Verified Customer

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Vera Rodrigues

I have always received excellent service with any calls regarding my home warranty.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Verified Customer

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Robert Underwood

I have had good service at all times, Due to the current problems with the Virous some things have been slow

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Verified Customer

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Dana Brooks

Always helpful and responsive. Service providers they partner with are professional.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Verified Customer

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Mansor paul Laguna Hills, CA

Responsive. The minute you call of file a service request, you get a reply right away.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Verified Customer

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Joe Kelly Bradenton, FL

We are new customers .While we were impressed by ratings and customer reviews we have little actual experience.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Verified Customer

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Julie Saint George, UT

My last occurrence with them was crazy, time consuming and not enough direction from FAHW to get repair done quickly.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Verified Customer

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Mike King Joppa, MD

They have responded to my calls promptly and had my service completed in a timely fashion.

4 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 3rd, 2020

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Verified Customer

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Desiree Edmond, OK

Service requests take too long (one week is too long). Once the service repairman determined it needs replacing, we are still waiting 4 days later with no info or decision from the warranty company.

4 years ago

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Verified Customer

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Carolyn Blocker Splendora, TX

Have been completely`happy with the relationship and brag about you to my friends.

4 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 3rd, 2020

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Verified Customer

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brad Burleson, TX

it has been over a month since the tech came out and I do not have a microwave, tech said the parts to repair were not available that day yet they have drug it out for over a month

4 years ago

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Verified Customer

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Travis Barnes Oklahoma City, OK

Affordable and worry free reliability. Easy to navigate website and easy to schedule an appointment for service.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

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Verified Customer

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Danny Craig Williams, AZ

Good service, to be told how to justify my statement is the lowest rating i have for you!

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

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Verified Customer

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Troy Dawson Paso Robles, CA

Quick communication, will have further information and update if I ever have to use the warranty.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

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Verified Customer

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Arnold Lathrop, CA

So far they have been easy to work with and customer service agent was very knowlegable

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

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Verified Customer

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Renza Howell Redwood City, CA

Very professional and helpful team members, as well as the service providers that come to the house

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

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Verified Customer

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Karen Jordan-Fuller Waldorf, MD

Great service efficient timely response. The associates are very patient and knowledgeable about the contractors.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

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Verified Customer

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Staci Thomasville, NC

Contractors are questionable first one didn't answer or contact me, Second one has been out Twice and still not sure ac is fixed.

4 years ago

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Verified Customer

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Edward Vaughn Memphis, TN

Efficient customer service, knowledge and professionalism of technicians. of technicians.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

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Verified Customer

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Tim Bradley Houston, TX

Easy use website. CS available. Quick turnaround on repairs. Quality vendors.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

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Verified Customer

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Luis Alba Kissimmee, FL

Excellent service and all around and they have a rapid response time for any claims

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

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Verified Customer

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Norma Lake Elsinore, CA

Amazing service.I am satisfied and happy with the repair that First American made in my home.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

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Verified Customer

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d miller Hendersonville, TN

took a couple tries on the dishwasher - 2nd tech very fast and got it done, he also got the refridgertor done quickly

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.

Aug. 6th, 2020

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Verified Customer

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Brian Johnson

Painless process! FA takes cares of their customers and follows through with their promises.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 27th, 2020

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Verified Customer

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Alberta French

Overall they do well. The price is right. They always complete the job. But I've had one or two not so good repairmen.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 27th, 2020

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Verified Customer

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Alicia

There response is very quick once you call and file a claim they send someone out immediately

4 years ago

Reply from First American Home Warranty

Great to hear, Alicia. Thank you.

Jul. 23rd, 2020

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Verified Customer

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Kathleen CU Eva S

When you call to put in a work order to have something fixed they get right on it

4 years ago

Reply from First American Home Warranty

Hello Kathleen. Thank you for your review.

Jul. 23rd, 2020

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Verified Customer

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Andrew

Not all of the time, the best maintenance company will come to do the work and some times forget the scheluded time to be at the residence

4 years ago

Reply from First American Home Warranty

Hi Andrew. Thank you for your feedback!

Jul. 23rd, 2020

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Verified Customer

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Harriet Horowitz Mestel

FAH has always come through for me. I couldn't ask for better service and ease of making a claim.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Verified Customer

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Chad

They have been fair and the contractors they have sent out have been of high quality.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Verified Customer

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Margaret Hawkins

they say your air conditioner will be fixed in one day and it took them two weeks.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. We do apologize if you were misinformed as we do not advertise or guarantee any repairs are fixed in one day.

Jul. 17th, 2020

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Verified Customer

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M R

First American delivers and works diligently with customers to fulfill every service request.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Verified Customer

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Sandra Guthrie

Piece of mind. I can call when needed. The company for your problem is sent out immediately.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Verified Customer

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Jerry Prola

They eventually get the work done - but there process is so long and involved - especially if your hvac unit or water heater is broken.

4 years ago

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Verified Customer

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Melvin

Great service and easy to use on line. Service is very prompt and they use experienced vendors

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Verified Customer

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Sue and Ed Mount

Easy contract to read, online availability, pleasant employees and quality service providers.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Verified Customer

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Cathy G.

They seem quite efficient. They got me the help I needed in a fair amount of time.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Verified Customer

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Adriane

very responsive when I have a problem. Get a company for whatever service you need very fast.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Verified Customer

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cassandra

Only because I had to call in more than I felt was necessary to have my issues/concerns taken care of.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Verified Customer

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Phillip and Adelaida Sanchez San Antonio, TX

So far, every time I call in a claim, they are very prompt and send someone over very quick.

4 years ago

Reply from First American Home Warranty

Hello Phillip and Adelaida. Thank you for your feedback. Have a great day.

Jul. 7th, 2020

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Verified Customer

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Dawn Miller Glendale, AZ

Did everything I wanted They were polite, expedient Glad the dryer got fixed within the week.

4 years ago

Reply from First American Home Warranty

Hello Dawn, thank you for your feedback and review. We are happy to hear your clothes dryer was repaired timely. Have a great day.

Jul. 7th, 2020

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Verified Customer

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Helen Stokes Ellenwood, GA

I had to fininsh my installation and pay someone to come out and finsih the install of the stovetop

4 years ago

Reply from First American Home Warranty

Thank you for your review Helen.

Jul. 8th, 2020

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Verified Customer

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FILOMENA KORANYI Trabuco Canyon, CA

Fast response, thorough, caring and knowledgeable technicians, professionals, on time.

4 years ago

Reply from First American Home Warranty

Hi Filomena. Our main goal is to provide fast and efficient service. Thank you for choosing us!

Jun. 23rd, 2020

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Verified Customer

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Calvin Cassidy Simpsonville, SC

professional and customer service are very important to me, and I get that from this company.

4 years ago

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Verified Customer

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Peggy Roberts Maryville, TN

They cover what they advertised but you always pay at least $100.00 to the people when they get there to do the work.

4 years ago

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Verified Customer

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Elizabeth Maes Sparks, NV

Great customer service. The warranty covers so much, and one of the best prices.

4 years ago

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Verified Customer

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Robert W. Jones Alpharetta, GA

Had an HVAC claim about a month into the contract. Handled claim with no hassle all via web site.

4 years ago

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Verified Customer

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Ken Johnson Collierville, TN

prompt service, good communication from start to finish. ease of use of online account.

4 years ago

Reply from First American Home Warranty

Hi Ken, thank you for your review. We look forward to servicing you again in the future.

Jun. 8th, 2020

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Verified Customer

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King Melrose, FL

I haven’t used them yet , but they always text to see how I am doing and the things in my house .

4 years ago

Reply from First American Home Warranty

Hi King. We are here when you need us. Thank you for your feedback and for choosing First American!

Jun. 2nd, 2020

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Verified Customer

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Bonnie Siegel

They have given us excellent service . They act immediately upon receiving a service request.

4 years ago

Reply from First American Home Warranty

Hi Bonnie. Thank you for your feedback. Have a great day.

May. 26th, 2020

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Verified Customer

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Rimbach

We always get good service when we call and the problem is normally resolved quickly.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

May. 26th, 2020

First American Home Warranty Reviews