First American Home Warranty: Read 4,148 User Reviews From Real Homeowners

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Verified Customer

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Carl

Their professional courtesy is great. The staff have always been friendly and very helpful.

4 years ago

Reply from First American Home Warranty

Hi Carl. We appreciate your positive feedback!

May. 18th, 2020

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Verified Customer

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Silvestra R Toledo

Outstanding response time. Professional and friendly, Clifford was very helpful.

4 years ago

Reply from First American Home Warranty

Thank you Silvestra for your review.

May. 18th, 2020

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Verified Customer

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Catalina Ortiz

Because they are always there for you anytime & help get what ever you need fix ASAP.

4 years ago

Reply from First American Home Warranty

Hello Catalina. We are always here for you. We look forward to servicing you again in the near future. Thank you.

May. 18th, 2020

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Verified Customer

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Charyl Ward

I know that they are just a phone call away and have always responded immediately.

4 years ago

Reply from First American Home Warranty

Thank you Charyl for your review.

May. 18th, 2020

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Verified Customer

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Don Birkelbach College Station, TX

Mixed results on repair jobs. Very disappointed in results of HVAC issues, just needed ducts sealed. Did not want total reconstitutes ducts.

4 years ago

Reply from First American Home Warranty

Hi Don. We do appreciate your feedback. We are very sorry that you were not satisfied in the decision made on how the repair was going to be completed.

May. 8th, 2020

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Verified Customer

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Daniel Espinoza Patterson, CA

Service the company works hard to give good service it shows in the way they tried the customer

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

May. 8th, 2020

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Verified Customer

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Michael Campbell Youngsville, NC

When I called to report an issue they were very quick with getting a technician out to fix it.

4 years ago

Reply from First American Home Warranty

Hi Michael. Thank you for your feedback. Have a great day.

May. 6th, 2020

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Verified Customer

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Ramona Ohrt Shasta Lake, CA

5 they are prompt with service and polite and always check to see if work was done

4 years ago

Reply from First American Home Warranty

Hi Ramona. Thank you for your feedback. Have a great day.

May. 6th, 2020

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Verified Customer

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Elizabeth Smith Bensalem, PA

I have felt since day that they’ve offered great protection, service, and pricing!

4 years ago

Reply from First American Home Warranty

Thank you Elizabeth, we appreciate your feedback. Have a great day.

Apr. 27th, 2020

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Verified Customer

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Brian skipper Clinton, MS

It has good services n dependable and trustworthy there customer services is excellent

4 years ago

Reply from First American Home Warranty

Thank you Brian, we appreciate your review. Have a great day.

Apr. 27th, 2020

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Verified Customer

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Gail Santos Hanford, CA

Great results. Some communication issues, but very dependable. Love the dishwasher.

4 years ago

Reply from First American Home Warranty

Thank you Gail, we appreciate your feedback as we are always looking to better our business. We hope to better serve you in the future. Have a great day.

Apr. 27th, 2020

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Verified Customer

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K Malone Cordova, TN

Reliable and timely. Every time I've had an issue, it has been resolved to satisfaction.

4 years ago

Reply from First American Home Warranty

Hello K. We are pleased to hear you are satisfied with the service provided. Thank you for your feedback. Have a great day.

Apr. 9th, 2020

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Verified Customer

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Kevin W Macbeth Scottsdale, AZ

easy to do business with; fast responsive service; and always striving to ensure I am satisfied.

4 years ago

Reply from First American Home Warranty

Hi Kevin. We are happy to hear you are satified with the service provided and look forward to servicing you in the future should you need to place a claim. Thank you for your feedback. Have a great day.

Apr. 9th, 2020

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Verified Customer

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Mario Flores

Made an appointment fr service and my issue was looked into and resolved within a 24 hours.

4 years ago

Reply from First American Home Warranty

Hello Mario, we are happy to hear repairs were completed quickly. We appreciate your feedback. Have a great day.

Apr. 6th, 2020

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Verified Customer

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Tanisha Hobson-Harper

Great customer care and they follow up with the customer throughout the process.

4 years ago

Reply from First American Home Warranty

Hello Tanisha, thank you for your feedback and review. Have a wonderful day.

Apr. 3rd, 2020

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Verified Customer

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J M Barrash

Did a detailed exam and the owner came over on Saturday and explained all to us.

4 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Apr. 1st, 2020

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Verified Customer

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Marvin

always helped with we needed them, they send email to let me know who will be here for the job

4 years ago

Reply from First American Home Warranty

Thank you Marvin, we appreciate your feedback. Have a great day.

Apr. 1st, 2020

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Verified Customer

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Ann Dunker

They responded quickly when called and sent someone that really knew their business.

4 years ago

Reply from First American Home Warranty

Hi Ann, we appreciate your feedback. Have a great day.

Apr. 1st, 2020

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Verified Customer

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Antonio Luna

They helped me quick and easy, when I needed repairs and or services done at my house.

4 years ago

Reply from First American Home Warranty

Hi Antonio, thank you for your feedback. Have a great day.

Apr. 1st, 2020

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Verified Customer

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Randy Webber

They are fast, usually send professional repair people. Sometimes send people out then tell me it is not covered.

4 years ago

Reply from First American Home Warranty

Hello Randy. We appreciate your feedback. There are times when a diagnosis is performed that can result in the repair or replacement not being covered per the terms of the contract. Thank you. Have a good day.

Apr. 6th, 2020

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Verified Customer

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Kim

The warranty doesn't cover everything. We have called 3 times and they never cover the entire issue .

4 years ago

Reply from First American Home Warranty

Hello Kim, we appreciate your feedback. Have a great day.

Apr. 1st, 2020

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Verified Customer

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Michael Cowan

Prompt good service and courteous customer representative - Tamara, who is EXCELLENT!

4 years ago

Reply from First American Home Warranty

Hello Michael. Thank you for your feedback. Have a wonderfuul day.

Mar. 23rd, 2020

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Verified Customer

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Carole

Always help us when we need them. They are so polite and ready to help us immediately. Thx.

4 years ago

Reply from First American Home Warranty

Hello Carole. Thank you for your feedback. Have a great day.

Mar. 19th, 2020

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Verified Customer

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Karl Umlauf

Professiomal staff, quick responses, easy to do business with--including filing claims

4 years ago

Reply from First American Home Warranty

Hello Karl. Thank you for your feedback and review. Have a great day.

Mar. 19th, 2020

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Verified Customer

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William

experience with company and also the quality of sericing companies associated with first american

4 years ago

Reply from First American Home Warranty

Hello William. We are pleased to hear of your good experiences with First American. We look forward to servicing you in the future. Thank you for your feedback. Have a great day.

Mar. 19th, 2020

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Verified Customer

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Vince

Great service on claims and I had no problems with the contractors they sent either

4 years ago

Reply from First American Home Warranty

Hello Vince. Thank you for your feedback. Have a good day.

Mar. 19th, 2020

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Verified Customer

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Helen Loomis, CA

They handled everything as they said they would on my range/oven. Replaced it with a match to mine

4 years ago

Reply from First American Home Warranty

Hello Helen. Thank you for your feedback. We are happy to hear you are satisfied with the oven replacement. Have a great day.

Mar. 4th, 2020

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Verified Customer

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Patricia hoffmeyer Rosamond, CA

Sent me an offer by mail for what I wanted after local staff said it was not possible right away

4 years ago

Reply from First American Home Warranty

Hello Patricia, thank you for your review. We look forward to servicing you again in the future.

Mar. 4th, 2020

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Verified Customer

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Tony L Bennett

Always responsive to my claims and provides most of the time acceptable contractors.

4 years ago

Reply from First American Home Warranty

Thank you Tony for your feedback.

Feb. 27th, 2020

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Verified Customer

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Margaret

They were really easy to use. Within 24 hours someone had made an appointment to fix my problem"

4 years ago

Reply from First American Home Warranty

Great to hear, Margaret. We look forward to servicing you again in the future.

Feb. 4th, 2020

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Verified Customer

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Lyn Reynolds-Johnson

Lately the contractors are not on time like yesterday I had an appointment from 10 to 12 and the guy showed up at 3:15 PM with no apologies

4 years ago

Reply from First American Home Warranty

Hi Lyn. We do appreciate your feedback and are always looking for ways to better our service, and feedback is an invaluable part of that process. Thank you.

Jan. 17th, 2020

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Verified Customer

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Anna Catanach

Great customer service, always very prompt and on schedule and solves issues right away

4 years ago

Reply from First American Home Warranty

Hi Anna. We appreciate your feedback and are happy that we have been able to provide prompt assistance.

Jan. 17th, 2020

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Verified Customer

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Maura Stonham

The monthly premium is affordable. When you need service, you get a call the same day.

4 years ago

Reply from First American Home Warranty

Hi Maura, thank you for your review.

Jan. 21st, 2020

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Verified Customer

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Jo

Online application easy to use. Customer Service very helpful if there are any issues.

4 years ago

Reply from First American Home Warranty

Thank you Jo for your review.

Jan. 21st, 2020

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Verified Customer

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Kate M Sedona, AZ

they have been consistently good with service (our 2nd home with them) but do wish they covered a few more things

4 years ago

Reply from First American Home Warranty

Thank you Kate for your feedback.

Jan. 21st, 2020

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Verified Customer

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Dwight

Been very satisfied with the service the service contractors have been very professional

4 years ago

Reply from First American Home Warranty

Thank you Dwight for your feedback, we look forward to servicing you again in the future.

Dec. 31st, 2019

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Verified Customer

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Rebecca Hawkins Anaheim, CA

Very good service. Very professional. Responds to problems efficiently and process claim promptly.

4 years ago

Reply from First American Home Warranty

Hello Rebecca, thank you for your positive feedback!

Dec. 31st, 2019

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Verified Customer

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Larry Braby Salt Lake City, UT

I have had three claims over the past year, and all have been settled to my satisfaction

4 years ago

Reply from First American Home Warranty

So glad to hear this Larry. Thank you for your review.

Dec. 31st, 2019

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Verified Customer

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Phillip Jeffers

Was always quick to return our phone calls and set up a time to get you work done

4 years ago

Reply from First American Home Warranty

Thank you Phillip for your review!

Dec. 31st, 2019

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Verified Customer

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Nicolas Garza Corpus Christi, TX

Their continuous support! In addition, their understanding and support in providing timely support.

4 years ago

Reply from First American Home Warranty

Thank you Nicolas for taking the time to provide us with your feedback.

Dec. 10th, 2019

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Verified Customer

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Jamie Perry

Have little issues dealing with them regarding my contract and any services needed

4 years ago

Reply from First American Home Warranty

Thank you Jamie for your feedback.

Dec. 4th, 2019

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Verified Customer

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byron bonhomme

My experience with them has always been postive, and the staff, Vendors had been great and helpful

4 years ago

Reply from First American Home Warranty

Hi Byron, thank you for your positive feedback and thank you for choosing First American.

Dec. 4th, 2019

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Verified Customer

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George Miller

The Techs show up on time, repair what ever needs to be done in visit unlest it needs a part.

4 years ago

Reply from First American Home Warranty

Thank you George for your feedback, we appreciate it.

Dec. 4th, 2019

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Verified Customer

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Barbara Levine

Very good service and service providers and they are quick to respond to requests

5 years ago

Reply from First American Home Warranty

Thank you Barbara for your review.

Oct. 24th, 2019

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Verified Customer

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Shaun Billups

Fast response time , great contractors, so far with me I have had great customers service

5 years ago

Reply from First American Home Warranty

Thank you Shaun for your review.

Oct. 24th, 2019

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Verified Customer

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Leilani Kimmel-Dagostino

Always follow through on requests. Sends qualified people to perform the work needed.

5 years ago

Reply from First American Home Warranty

Glad to hear Leilani, thank you.

Oct. 24th, 2019

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Verified Customer

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Robert Smith

They act quickly on my service request and they do good work on my service request.

5 years ago

Reply from First American Home Warranty

Hello Robert, we appreciate you taking the time to provide us with your review.

Oct. 24th, 2019

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Verified Customer

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Jenny

Nice people and great customer service. They have great vendors to help with repairs

5 years ago

Reply from First American Home Warranty

Hello Jenny, thank you for your review.

Oct. 24th, 2019

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Verified Customer

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Lena Ferguson

Quick response from contractors in normal situations....difficult problems sometimes takes a long time!

5 years ago

Reply from First American Home Warranty

Thank you Lena for your review.

Oct. 24th, 2019

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Verified Customer

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Jennifer

Good fast service, fixed the next day! Even fixed something else that he found wrong

5 years ago

Reply from First American Home Warranty

Hello Jennifer, we are glad to hear we were able to repair it quickly for you. Thank you for your review.

Oct. 24th, 2019

First American Home Warranty Reviews