First American Home Warranty: Read 4,148 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Krystal Zoost

Fast and great service, thank you! I look forward to working with you in the future.

5 years ago

Reply from First American Home Warranty

Glad to hear and we definitely look forward to that.

Oct. 24th, 2019

check_circle

Verified Customer

star star star star star

Mika Tyson Louisville, KY

They always come through, every time I called they found me someone to come get the job done.

5 years ago

Reply from First American Home Warranty

Thank you Mika for your review!

Oct. 2nd, 2019

check_circle

Verified Customer

star star star star star

Risen Jackie S.

Service call generally very good in time and they know what they are doing to complete the job

5 years ago

Reply from First American Home Warranty

Thank you Risen Jackie for your review.

Sep. 25th, 2019

check_circle

Verified Customer

star star star star star_border

Steve

I have no complaints they did a pretty good job. I've used the warranty quite a bit and haven't had any difficulties.

5 years ago

Reply from First American Home Warranty

Steve, Thank you for putting your trust in us and being apart of the First American family. We are pleased to hear your concerns were resolved.

Oct. 18th, 2021

check_circle

Verified Customer

star star star star star

Jennifer

My dryer broke and it broke and so I used it to get that replaced and itgot replaced the next day.

5 years ago

Reply from First American Home Warranty

Jennifer, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five star service!

Oct. 8th, 2021

check_circle

Verified Customer

star star star star star

Leccie

I just used it for my washing machine and it was resolved. They were prompt and dependable.

5 years ago

Reply from First American Home Warranty

Glad to hear your washing machine we repaired, Leccie!

Sep. 18th, 2019

check_circle

Verified Customer

star star star star star

Jessica Taggart

It's easy to file claims and are pretty good about getting a company to service the repair quickly

5 years ago

Reply from First American Home Warranty

Thank you Jessica for your review.

Sep. 3rd, 2019

check_circle

Verified Customer

star star star star star

Fowler Brown

They respond quickly although it takes up to a week for the repair person to get on the job

5 years ago

Reply from First American Home Warranty

Hi Fowler, thank you for provide us with your feedback. We appreciate it.

Sep. 3rd, 2019

check_circle

Verified Customer

star star star star star

Anonymous

They respond quickly and always friendly. They get your service provider quickly

5 years ago

Reply from First American Home Warranty

Thank you for your review.

Sep. 3rd, 2019

check_circle

Verified Customer

star star star star star_border

Anthony

First American answered all of my questions and coordinated appliance repair technicians in a very timely manner.

5 years ago

Reply from First American Home Warranty

Hi Anthony. We are glad to hear that the appliance was repaired quickly. Thank you for choosing First American!

Aug. 19th, 2019

check_circle

Verified Customer

star star star star star

Howland seuga

Never had an issue with them always came through for me and my family when we needed them to!

5 years ago

Reply from First American Home Warranty

Thank you Howland for your review, we appreciate it.

Aug. 26th, 2019

check_circle

Verified Customer

star star star star star_border

4 Bakersfield, CA

I have used it a few times. So far it's been very nice and they have come through with pretty much everything.

5 years ago

Reply from First American Home Warranty

We appreciate you taking the time to share your review with us!

Oct. 18th, 2021

check_circle

Verified Customer

star star star star star

5 Riverside, CA

They are hard to get in touch with to talk to somebody but they follow up very well.

5 years ago

Reply from First American Home Warranty

Thank you Donald for your review.

Aug. 14th, 2019

check_circle

Verified Customer

star star star star star

Jonathan Rocky Mount, NC

Every time I use them, they send somebody right away to fix whatever the problem was.

5 years ago

Reply from First American Home Warranty

Thank you Jonathan for your review.

Aug. 9th, 2019

check_circle

Verified Customer

star star star star star

Tek

Efficient service. Prompt response. Contractor who did the repair was very nice.

5 years ago

Reply from First American Home Warranty

Thank you Tek for your review!

Aug. 6th, 2019

check_circle

Verified Customer

star star star star star

Philip Palumbo

They have streamlined their repair process via technology and it is light years better!

5 years ago

Reply from First American Home Warranty

Thank you Philip for taking the time to provide us with your review. We appreciate it!

Aug. 7th, 2019

check_circle

Verified Customer

star star star star star

Joe

Great job and service so far. Speedy serice. All repairs completed in a timely manner.

5 years ago

Reply from First American Home Warranty

Thank you Joe for your review.

Aug. 7th, 2019

check_circle

Verified Customer

star star star star star

Janet

prompt response to service calls, qualified technicians make repairs, great communication

5 years ago

Reply from First American Home Warranty

We appreciate your review Janet.

Aug. 7th, 2019

check_circle

Verified Customer

star star star star star_border

Julie

The voicemail system never seems to work for me. I must always request an agent. Then wverything goes smoothly.

5 years ago

Reply from First American Home Warranty

Thank you Julie for your feedback!

Aug. 7th, 2019

check_circle

Verified Customer

star star star star star

Steven Modesto, CA

First american is extremely responsive and provides excellent professional service.

5 years ago

Reply from First American Home Warranty

Thank you Steven for your review!

Aug. 1st, 2019

check_circle

Verified Customer

star star star star_border star_border

Gary

Takes them a week or longer to correct a situation. Like when it's a hundred degreed and your air conditioning goes out.

5 years ago

check_circle

Verified Customer

star star star star star

Deloris

Always prompt and professional. Whatever I need always gets done without any hassle.

5 years ago

Reply from First American Home Warranty

Hi Deloris. Thank you for your review.

Aug. 1st, 2019

check_circle

Verified Customer

star star star star star

anonymous

Quick and gets the job done. They've taken care of 3 different situations for me very efficiently.

5 years ago

Reply from First American Home Warranty

Thank you for your feedback!

Aug. 1st, 2019

check_circle

Verified Customer

star star star star star_border

Mike

I've been having problems with them not explaining the warranty and problems that have not been covered.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Greg

I had a water leak and called them. It took five days before I got a plumber out to replace faucets. Cost me $75 I think I could have done it myself.

5 years ago

Reply from First American Home Warranty

Hi Greg, we appreciate your providing us with your feedback.

Aug. 2nd, 2019

check_circle

Verified Customer

star star star star star

Lisa

Everyone they sent out have been fabulous. They answer promptly and fix it quick.

5 years ago

Reply from First American Home Warranty

Thank you Lisa for your review.

Aug. 2nd, 2019

check_circle

Verified Customer

star star star star star

Patsy

Sometimes I don't like the service providers but first american works fairly well.

5 years ago

Reply from First American Home Warranty

Thank you Patsy for your review.

Aug. 2nd, 2019

check_circle

Verified Customer

star star star star star_border

Sondra

So far the service has been good. I had water flooding and they sent people out twice to get it right.

5 years ago

Reply from First American Home Warranty

Thank you Sondra for your review.

Aug. 1st, 2019

check_circle

Verified Customer

star star star star star

Eduardo

It's so easy to schedule online. When I used their service the proper repair was done fast.

5 years ago

Reply from First American Home Warranty

Thank you Eduardo for your review.

Aug. 1st, 2019

check_circle

Verified Customer

star star star star star_border

Albert Little Rock, AR

Good experiences with customer service. Most of the companies used be first American have been very good.

5 years ago

Reply from First American Home Warranty

Thank you Albert for your feedback!

Jul. 24th, 2019

check_circle

Verified Customer

star star star star star

Jeanne Unrue Rochester, MI

Our policy has more than paid for itself every year. Good communication and fast responses.

5 years ago

Reply from First American Home Warranty

Hello Jeanne, thank you for your review!

Jul. 24th, 2019

check_circle

Verified Customer

star star star star star

Joaeph

Awesome customer service. But you need to have roof leak option like other home warranty companies.

5 years ago

Reply from First American Home Warranty

Thank you for your review Joaeph. We do offer Limited Rook Leak Coverage under the real estate product.

Jul. 3rd, 2019

check_circle

Verified Customer

star star star star star

Joe Simi Valley, CA

First American provided service in a timely manner and rekeyed the new house me bought.

5 years ago

Reply from First American Home Warranty

Thank you Joe for your review.

Jun. 25th, 2019

check_circle

Verified Customer

star star star star star

Christian Aransas Pass, TX

I've been happy with the service out of First American. My water heater was fixed immediately.

5 years ago

Reply from First American Home Warranty

Thank you Christian for your review.

Jun. 25th, 2019

check_circle

Verified Customer

star star star star star

Anonymous Cornville, AZ

We've used it one time and it was quick. They were courteous and did a good job.

5 years ago

Reply from First American Home Warranty

We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five star service.

Oct. 18th, 2021

check_circle

Verified Customer

star star star star_border star_border

Bronwyn Philips

It took 2 full weeks from the day I placed my claim to the day the motor on the air conditioner was fixed - way too long in the hot weather!

5 years ago

check_circle

Verified Customer

star star star star star_border

Eddie Boom

I''ve had multiple I calls for work and every time it''s another 75 dollars even if it''s for the same thing

5 years ago

Reply from First American Home Warranty

Hi Eddie. We appreciate your feedback.

Jun. 19th, 2019

check_circle

Verified Customer

star star star star star

Bimal Mukhopadhyay

Consistent good service. Good value. Rare issue related to communication regarding services.

5 years ago

Reply from First American Home Warranty

Thank you Bimal for your kind words.

Jun. 19th, 2019

check_circle

Verified Customer

star star star star star

Tony Columbus, OH

They've always taken care of me. Recently I had to get a plumber out here and they got me one.

5 years ago

Reply from First American Home Warranty

Thank you for the positive review , Tony. We appreciate you!

Jun. 17th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Lucy

They hire cheap labor, who don''t call to schedule appointments, and they do crappy jobs with crappy products. And First American don''t follow up during and leading up to completion of services.

5 years ago

check_circle

Verified Customer

star star star star star

Kristal Nimmons

Fast, friendly service and they are quick to resolve my home warranty service requests

5 years ago

Reply from First American Home Warranty

Thank you Kristal for your review.

Jun. 12th, 2019

check_circle

Verified Customer

star star star star star

Lawanda Becton

They are reliable and take interest in their customers. I've also referred them to friends.

5 years ago

Reply from First American Home Warranty

Hi Lawanda. Thank you for your review.

Jun. 11th, 2019

check_circle

Verified Customer

star star star star star

Wendy Foreman

They have pretty good response time but, in our area they have the best coverage.

5 years ago

Reply from First American Home Warranty

Hi Wendy, we appreciate your review.

Jun. 11th, 2019

check_circle

Verified Customer

star star star star star_border

Melany

There is always room to improve - the turn around in getting my refrig working again seemed excessive.

5 years ago

Reply from First American Home Warranty

Thank you Melany for your review. We would like to review your claim, can you please provide us with your claim number?

Jun. 4th, 2019

check_circle

Verified Customer

star star star star star_border

Dwight

Their response to notify a contractor is very good online. Most of their contractors have been timely and competent

5 years ago

Reply from First American Home Warranty

Hi Dwight, thank you for your review.

Jun. 4th, 2019

check_circle

Verified Customer

star star star star star_border

Carolyn Jackson

They handle the problem promptly accuratly listen to my situation and made things much easier to fit my needs and wants

5 years ago

Reply from First American Home Warranty

We appreciate your feedback Carolyn, thank you.

Jun. 4th, 2019

check_circle

Verified Customer

star star star star star_border

Mary Hamilton

Have received good and sometimes great service on different calls. I do think the price is a bit high.

5 years ago

Reply from First American Home Warranty

Hi Mary, thank you for your review.

Jun. 4th, 2019

check_circle

Verified Customer

star star star star star

Anonymous

no bad experiences. Everything went smoothly and I didn't have any issues filing a claim with FAHW

5 years ago

Reply from First American Home Warranty

Thank you for your feedback, we appreciate it.

Jun. 3rd, 2019

check_circle

Verified Customer

star star star star star_border

Michael Blountville, TN

Never had any problems with getting hem to send anybody out to do anything. We have had good service with them.

5 years ago

Reply from First American Home Warranty

Hi Michael, we appreciate your review.

Jun. 4th, 2019

check_circle

Verified Customer

star star star star star_border

Surekha Ehrenberg, AZ

Service was okay but the product was not good quality. It would be nice if they could match the quality of the product.

5 years ago

First American Home Warranty Reviews