First American Home Warranty: Read 4,422 User Reviews From Real Homeowners

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Verified Customer

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Helen Loomis, CA

They handled everything as they said they would on my range/oven. Replaced it with a match to mine

6 years ago

Reply from First American Home Warranty

Hello Helen. Thank you for your feedback. We are happy to hear you are satisfied with the oven replacement. Have a great day.

Mar. 4th, 2020

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Verified Customer

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Tony L Bennett

Always responsive to my claims and provides most of the time acceptable contractors.

6 years ago

Reply from First American Home Warranty

Thank you Tony for your feedback.

Feb. 27th, 2020

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Verified Customer

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Margaret

They were really easy to use. Within 24 hours someone had made an appointment to fix my problem"

6 years ago

Reply from First American Home Warranty

Great to hear, Margaret. We look forward to servicing you again in the future.

Feb. 4th, 2020

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Verified Customer

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Lyn Reynolds-Johnson

Lately the contractors are not on time like yesterday I had an appointment from 10 to 12 and the guy showed up at 3:15 PM with no apologies

6 years ago

Reply from First American Home Warranty

Hi Lyn. We do appreciate your feedback and are always looking for ways to better our service, and feedback is an invaluable part of that process. Thank you.

Jan. 17th, 2020

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Verified Customer

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Anna Catanach

Great customer service, always very prompt and on schedule and solves issues right away

6 years ago

Reply from First American Home Warranty

Hi Anna. We appreciate your feedback and are happy that we have been able to provide prompt assistance.

Jan. 17th, 2020

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Verified Customer

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Maura Stonham

The monthly premium is affordable. When you need service, you get a call the same day.

6 years ago

Reply from First American Home Warranty

Hi Maura, thank you for your review.

Jan. 21st, 2020

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Verified Customer

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Jo

Online application easy to use. Customer Service very helpful if there are any issues.

6 years ago

Reply from First American Home Warranty

Thank you Jo for your review.

Jan. 21st, 2020

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Verified Customer

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Kate M Sedona, AZ

they have been consistently good with service (our 2nd home with them) but do wish they covered a few more things

6 years ago

Reply from First American Home Warranty

Thank you Kate for your feedback.

Jan. 21st, 2020

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Verified Customer

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Rebecca Hawkins Anaheim, CA

Very good service. Very professional. Responds to problems efficiently and process claim promptly.

6 years ago

Reply from First American Home Warranty

Hello Rebecca, thank you for your positive feedback!

Dec. 31st, 2019

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Verified Customer

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Larry Braby Salt Lake City, UT

I have had three claims over the past year, and all have been settled to my satisfaction

6 years ago

Reply from First American Home Warranty

So glad to hear this Larry. Thank you for your review.

Dec. 31st, 2019

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Verified Customer

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Dwight

Been very satisfied with the service the service contractors have been very professional

6 years ago

Reply from First American Home Warranty

Thank you Dwight for your feedback, we look forward to servicing you again in the future.

Dec. 31st, 2019

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Verified Customer

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Phillip Jeffers

Was always quick to return our phone calls and set up a time to get you work done

6 years ago

Reply from First American Home Warranty

Thank you Phillip for your review!

Dec. 31st, 2019

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Verified Customer

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Nicolas Garza Corpus Christi, TX

Their continuous support! In addition, their understanding and support in providing timely support.

6 years ago

Reply from First American Home Warranty

Thank you Nicolas for taking the time to provide us with your feedback.

Dec. 10th, 2019

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Verified Customer

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byron bonhomme

My experience with them has always been postive, and the staff, Vendors had been great and helpful

6 years ago

Reply from First American Home Warranty

Hi Byron, thank you for your positive feedback and thank you for choosing First American.

Dec. 4th, 2019

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Verified Customer

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George Miller

The Techs show up on time, repair what ever needs to be done in visit unlest it needs a part.

6 years ago

Reply from First American Home Warranty

Thank you George for your feedback, we appreciate it.

Dec. 4th, 2019

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Verified Customer

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Jamie Perry

Have little issues dealing with them regarding my contract and any services needed

6 years ago

Reply from First American Home Warranty

Thank you Jamie for your feedback.

Dec. 4th, 2019

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Verified Customer

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Barbara Levine

Very good service and service providers and they are quick to respond to requests

6 years ago

Reply from First American Home Warranty

Thank you Barbara for your review.

Oct. 24th, 2019

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Verified Customer

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Shaun Billups

Fast response time , great contractors, so far with me I have had great customers service

6 years ago

Reply from First American Home Warranty

Thank you Shaun for your review.

Oct. 24th, 2019

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Verified Customer

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Lena Ferguson

Quick response from contractors in normal situations....difficult problems sometimes takes a long time!

6 years ago

Reply from First American Home Warranty

Thank you Lena for your review.

Oct. 24th, 2019

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Verified Customer

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Leilani Kimmel-Dagostino

Always follow through on requests. Sends qualified people to perform the work needed.

6 years ago

Reply from First American Home Warranty

Glad to hear Leilani, thank you.

Oct. 24th, 2019

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Verified Customer

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Jenny

Nice people and great customer service. They have great vendors to help with repairs

6 years ago

Reply from First American Home Warranty

Hello Jenny, thank you for your review.

Oct. 24th, 2019

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Verified Customer

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Robert Smith

They act quickly on my service request and they do good work on my service request.

6 years ago

Reply from First American Home Warranty

Hello Robert, we appreciate you taking the time to provide us with your review.

Oct. 24th, 2019

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Verified Customer

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Jennifer

Good fast service, fixed the next day! Even fixed something else that he found wrong

6 years ago

Reply from First American Home Warranty

Hello Jennifer, we are glad to hear we were able to repair it quickly for you. Thank you for your review.

Oct. 24th, 2019

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Verified Customer

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Krystal Zoost

Fast and great service, thank you! I look forward to working with you in the future.

6 years ago

Reply from First American Home Warranty

Glad to hear and we definitely look forward to that.

Oct. 24th, 2019

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Verified Customer

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Mika Tyson Louisville, KY

They always come through, every time I called they found me someone to come get the job done.

6 years ago

Reply from First American Home Warranty

Thank you Mika for your review!

Oct. 2nd, 2019

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Verified Customer

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Risen Jackie S.

Service call generally very good in time and they know what they are doing to complete the job

6 years ago

Reply from First American Home Warranty

Thank you Risen Jackie for your review.

Sep. 25th, 2019

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Verified Customer

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Steve

I have no complaints they did a pretty good job. I've used the warranty quite a bit and haven't had any difficulties.

6 years ago

Reply from First American Home Warranty

Steve, Thank you for putting your trust in us and being apart of the First American family. We are pleased to hear your concerns were resolved.

Oct. 18th, 2021

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Verified Customer

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Jennifer

My dryer broke and it broke and so I used it to get that replaced and itgot replaced the next day.

6 years ago

Reply from First American Home Warranty

Jennifer, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five star service!

Oct. 8th, 2021

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Verified Customer

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Leccie

I just used it for my washing machine and it was resolved. They were prompt and dependable.

6 years ago

Reply from First American Home Warranty

Glad to hear your washing machine we repaired, Leccie!

Sep. 18th, 2019

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Verified Customer

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Jessica Taggart

It's easy to file claims and are pretty good about getting a company to service the repair quickly

7 years ago

Reply from First American Home Warranty

Thank you Jessica for your review.

Sep. 3rd, 2019

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Verified Customer

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Anonymous

They respond quickly and always friendly. They get your service provider quickly

7 years ago

Reply from First American Home Warranty

Thank you for your review.

Sep. 3rd, 2019

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Verified Customer

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Fowler Brown

They respond quickly although it takes up to a week for the repair person to get on the job

7 years ago

Reply from First American Home Warranty

Hi Fowler, thank you for provide us with your feedback. We appreciate it.

Sep. 3rd, 2019

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Verified Customer

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Anthony

First American answered all of my questions and coordinated appliance repair technicians in a very timely manner.

7 years ago

Reply from First American Home Warranty

Hi Anthony. We are glad to hear that the appliance was repaired quickly. Thank you for choosing First American!

Aug. 19th, 2019

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Verified Customer

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Howland seuga

Never had an issue with them always came through for me and my family when we needed them to!

7 years ago

Reply from First American Home Warranty

Thank you Howland for your review, we appreciate it.

Aug. 26th, 2019

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Verified Customer

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4 Bakersfield, CA

I have used it a few times. So far it's been very nice and they have come through with pretty much everything.

7 years ago

Reply from First American Home Warranty

We appreciate you taking the time to share your review with us!

Oct. 18th, 2021

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Verified Customer

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5 Riverside, CA

They are hard to get in touch with to talk to somebody but they follow up very well.

7 years ago

Reply from First American Home Warranty

Thank you Donald for your review.

Aug. 14th, 2019

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Verified Customer

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Jonathan Rocky Mount, NC

Every time I use them, they send somebody right away to fix whatever the problem was.

7 years ago

Reply from First American Home Warranty

Thank you Jonathan for your review.

Aug. 9th, 2019

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Verified Customer

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Joe

Great job and service so far. Speedy serice. All repairs completed in a timely manner.

7 years ago

Reply from First American Home Warranty

Thank you Joe for your review.

Aug. 7th, 2019

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Verified Customer

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Tek

Efficient service. Prompt response. Contractor who did the repair was very nice.

7 years ago

Reply from First American Home Warranty

Thank you Tek for your review!

Aug. 6th, 2019

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Verified Customer

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Philip Palumbo

They have streamlined their repair process via technology and it is light years better!

7 years ago

Reply from First American Home Warranty

Thank you Philip for taking the time to provide us with your review. We appreciate it!

Aug. 7th, 2019

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Verified Customer

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Janet

prompt response to service calls, qualified technicians make repairs, great communication

7 years ago

Reply from First American Home Warranty

We appreciate your review Janet.

Aug. 7th, 2019

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Verified Customer

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Julie

The voicemail system never seems to work for me. I must always request an agent. Then wverything goes smoothly.

7 years ago

Reply from First American Home Warranty

Thank you Julie for your feedback!

Aug. 7th, 2019

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Verified Customer

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Steven Modesto, CA

First american is extremely responsive and provides excellent professional service.

7 years ago

Reply from First American Home Warranty

Thank you Steven for your review!

Aug. 1st, 2019

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Verified Customer

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Gary

Takes them a week or longer to correct a situation. Like when it's a hundred degreed and your air conditioning goes out.

7 years ago

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Verified Customer

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Deloris

Always prompt and professional. Whatever I need always gets done without any hassle.

7 years ago

Reply from First American Home Warranty

Hi Deloris. Thank you for your review.

Aug. 1st, 2019

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Verified Customer

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anonymous

Quick and gets the job done. They've taken care of 3 different situations for me very efficiently.

7 years ago

Reply from First American Home Warranty

Thank you for your feedback!

Aug. 1st, 2019

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Verified Customer

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Mike

I've been having problems with them not explaining the warranty and problems that have not been covered.

7 years ago

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Verified Customer

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Greg

I had a water leak and called them. It took five days before I got a plumber out to replace faucets. Cost me $75 I think I could have done it myself.

7 years ago

Reply from First American Home Warranty

Hi Greg, we appreciate your providing us with your feedback.

Aug. 2nd, 2019

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Verified Customer

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Lisa

Everyone they sent out have been fabulous. They answer promptly and fix it quick.

7 years ago

Reply from First American Home Warranty

Thank you Lisa for your review.

Aug. 2nd, 2019

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Verified Customer

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Patsy

Sometimes I don't like the service providers but first american works fairly well.

7 years ago

Reply from First American Home Warranty

Thank you Patsy for your review.

Aug. 2nd, 2019

First American Home Warranty Reviews