First American Home Warranty Reviews

Dishwasher stopped working 3 months ago. Still not fixed OR replaced. AT Appliances came out 1st time and replaced a pump. It worked for 1 cycle. Lights started flashing. A week later AT Appliances came back out and said there was a leak so they sealed it. Didn't even make it through one wash cycle. A week or so later they send AT Appliances back and they said we didn't wait long enough for the sealant to dry. AT Appliances resealed the leak and told us to wait a couple of days before using the dishwasher. We waited 3 days and yes you guessed it - lights started flashing again and didn't make it through the wash cycle. Called FAHW and re-opened the case. Heard nothing from either FAHW or AT Appliances until I finally told the person at FAHW that I wanted to speak with their manager. They wouldn't! They said they would call AT Appliances while I was on hold. They said it was under manager review at AT Appliances and someone would get back to me with a decision. I finally asked them to get a supervisor. At first he said the same thing until I pressed him to call AT Appliance while I was on hold. He then says that AT Appliance can't fix it and FAHW needs to find a Samsung certified repair person. A couple of weeks pass and the Samsung repair guy comes out and says it needs a part that is no longer made!! So now we are waiting FAHW to try and find the part. Seems like they are trying to do everything they can not to solve this. Spoke with a lady this morning and she said the cash out would only be for the price of the part and not another dishwasher! They said that it will take a few more days to try and exhaust their search for the part. Only AND only if they can't find the part will they even consider replacing the dishwasher. Don't believe the nonsense ads that say they will fix or replace - hasn't been our experience so far! On top of that another person from FAHW calls to ask if I want to pay over $1,100 to renew for another year!! I started laughing! Got to be joking right? For that price I could have bought a new dishwasher had it installed and been working 3 months ago and have money left over. Can you imagine if this was a hot water heater and we had been without hot water for 3 months!! Awful service, little to no communication, no sense of urgency and major run around! If there was a way to give a "-" (minus) star rating I would! Buyer beware!!

Very unpleasant experience!! Hot water heater went out on a Saturday. Contacted First American for resolution. They said they contacted the contractor and they would be in touch. As it turns out their contractor does not work on Sat. or Sunday so they would return call on Monday or Tuesday!! I needed Hot water on Saturday! Called First American back 6-8 times on Saturday, but was told I had to wait!! I asked about getting another contractor that could get the heater replaced NOW!! They said I had to wait for "their" contractor!! There was never anything said about me getting a different contractor to install the heater. I got another contractor to install the heater on Sunday, since I had wasted most of Saturday trying to work with First American and their contractor. After requesting reimbursement for the covered heater, they said I should have request a referral before getting it installed! Since NOTHING was said during the 6-8 calls about getting a "referral". I assumed (my mistake) I would be reimbursed for the heater replacement, since they could not be responsive. Bottom line, when I asked for payment on the covered heater, I was refused!! Do NOT do business with these people!! They are NOT responsive to customer needs, just their "rules"!!

The service has no email address, and the only way to cancel a contract is to call during normal business hours and wait on the phone to do it. Its 2025, they should have this automated and easier. It appears they want me to pay forever for this. service is fine - didnt really use it but it was nice to have. Its just very frustrating to be stuck on auto-renew with no easy to way to cancel. also, there is an early termination fee which is also ridiculous in my opinion. What is that protecting against? not a good value in my opinion.

This company is a scam. You're not only wasting your money buying their policy, but you are also paying for their sub-contractors to do their dirty work. When they send somebody, they are not there to help you, they are there specifically to find a way to deny your claim, so it is at no cost for First American Home Warranty and thir vendor gets free money just for showing up. I submitted a claim for a garage door that does not open when it gets barely cold, I live in the Bay Area so it is not that it snows in my city, the motor would not even react when you press the button, this is clearly an electronic or electrical issue with the motor. Well, their vendor came, took a picture of the old rollers said something about sending somebody later to fix the problem and left. Next day I got the 'resolution' saying that the garage door doesn't work because the rollers are old and that one popped out, but clearly works during the day as soon as it get warmer, so their vendor is either unqualified or it was never their intention to fix anything, you just paid them to find a justification to deny your claim. When I challenged their assessment, they said they will not look at the motor until I replace the rollers and balance the door, and that if I want a second opinion I can pay for it and I won't be reimbursed even if an independent contractor disagrees with their assessment. Save your money, don't feed these scammers, the cost of their policy and individual payments of their visits will easily cover 3 common repairs in your house, repairs they would never do for you, that's why they are profitable.

Very competitive deal. The customer service is very helpful. They find the best people to do the work on your property. Very easy process to take care of everything.

This company lies of what they offer. So let me explain the real process. Out HVAC went out on 8/9/2023 made claim same day at 5pm. No one called so we contacted the company and was told next appt is 8/14/2023 between 8-2pm. Now we have heat index 110's, county heat advisory, we have our grandchild who is one, and my husband is disabled. I called First American requesting a possible sooner appointment or another company. No, was the answer at the end. They can have someone come in 24 hours if it is an emergency and they did not consider this being an emergency. Now today is 8/14, company came and stated they must submit everything over to the company to see what will be covered and not. My question was "what do you mean what they will cover or not." He could not answer to that and said that it usually takes 2 days to hear back from First American after they submit the report. Once first American decides then the contractor will put me back on the list for repair. How is this ok and why do I pay them so much to be treated like this. I called and they confirmed it will take 48 hours for them to get back to the contractor. Then they will decide and order the parts. Then after the parts get delivered (oh and it will not be overnighted) they will call the contractor to get you scheduled for another appointment. So, in all if you have no heat or air get ready to either be burning alive or freezing for YES 2 WEEKS.

When it comes to simple plumbing and appliance repairs, FAHW is OK. When it comes to HVAC repairs, this is where First American fails miserably when it comes to repair parts! Just as a background, FAHW will not let the HVAC repair company pick up a part from a local supplier. FAHW purchasing agents have to order it for them and either ship it our have it held on will-call at a local supplier. THIS IS WHERE FAHW fails. I have two work orders open with them for HVAC repairs in record heat. The first one was diagnosed as a failing controller board by the HVAC company that submitted the claim on 7-11. As of 7-16 I find out from the HVAC company that FAHW STILL hasn't approved the repair!! No joke! So I call FAHW , and the person on the phone gets an agent to approve the part. Here we are again 4 days later and FAHW just now assigned the repair part to a 'purchasing agent'. You're thinking what I'm thinking - no way.. Yup, complete internal failures from FAHW. The second incident involved my downstairs HVAC blower completely failing so, I put in another service ticket to FAHW and they assigned the same HVAC company again (I think they only have 1 here in a city of 300k people). This HVAC company can't get me worked in for over a week in record heat. To shorten this story, I had to call in a favor and wound up paying $2000 out of pocket for a blower unit to be installed - BASED on my experience with FAHW and their slow-walking of parts from the still open controller board above! Based on this I would suggest putting $100 in savings monthly and just skip this company for HVAC warranty repairs. They're terrible. Even the HVAC company says they are terrible for parts on HVAC repairs and should only be used for appliance warranties if you want that. Calling FAHW now to cancel the other repair since the board from the unit I just had replaced is the same board that FAHW are dragging their feet on replacing.

I made a service request for my washer June 22nd, 2023. Today is July 14th. After being told week after week products should arrive… they still haven’t. Now they are telling me one part is on back order until September and Now they are looking for a new supplier. Last week they gave me the option for a cash out of 149 that was suppose to cover the parts and labor. The contractor is charging 130. Not sure how long 149 would cover this issue. I could have got parts by now but they don’t want to give out proper cash out. So here I am, going to laundry mats with my children smh. After being a customer for 2 years. I probably won’t be renewing.. I call back to speak to a supervisor, now the system is down. What a joke.

I put in a request to have my oven repaired, the first technician (Tri-Valley Repair), scheduled an appointment a week out. Exactly at the appointment time, he called and said his truck broke down. He set another appointment further out and by then I got COVID. I called well in advance that morning to inform and request a return call. I called several times and texted to avoid him wasting time to get here. I was so upset because I was so very ill and calling this guy to get a new appointment was just hard. He never returned my calls and texts. I wanted to set up an appointment because his appointments are booked so far out. I called First American Home Warranty (FHA) and complained, because by then it had been about 2 weeks. First American reassigned another company. The second technician walked in and took five minutes to tell me nothing was wrong and began to explain to me how an oven works and how to use my appliance! I was in shock since I am a 58 year old woman. He spoke down to me and treated me as a "dumb woman". He was sexist, rude and discriminating. I called First American again and told them my experience and they let it go into one ear and out the other. No apology for my bad experience and no mention as to any follow-up with this discriminating contractor. They sent out a third company and it was determined I needed a new sensor. By then, I had a broken oven for at least 6 weeks after my initial repair request. Well, now my refrigerator ice maker broke and they assigned to me the first guy who didn't show up (Tri-Valley Repair). He called set an appointment and never put it in the system. Fearing the same no show again and without putting the date in the system, no one would know he failed to appear. I called to request a different company and I was told that I can't request a different company and the service agent denied my request. I had asked to speak to a manager. "Manny" the manager, proceeded to tell me that only that assigned technician can request it to be reassigned. For the fact that I have previously asked him to be replaced, that I can't ask again. My prior request was a one-time courtesy. This guy doesn't show or return calls or put appointments in the system, what makes me think he will request a reassignment. However, I called the technician to request he do that and as expected, he ignored me. I called FAW again because it usually takes several calls to get the right thing to be done, magically I was reassigned to a different company. My original claim form had the make, model and serial number on it. The newly assigned technician arrived (now it's been 8 days since my claim). The guy walks in, looks at the refrigerator by opening the door and taking a picture of the model number went to his truck and gave me a service bulletin. He claimed he can't work on it because it's involved in a class action case in court. This technician should have looked at his work order (since he knew about the class action) and said that he receives several calls a month about these units. He should have informed FAW that he can't touch the unit prior to arrival. In fact, since FAW is a warranty company, they should have records of systems that can't be worked on. I called FAW and requested a refund of my $85 deductible and was immediately denied because he "showed up". He showed up to tell me he can't work on it. He knew it because he had the service bulletin on hand. I explained all the facts and was asked to email a copy of the notice that I was provided, which I did and was still denied. I hang up and call again ,because it takes several calls to get the right thing done. I spoke to (Airo) and he denied my request and proceed to say that he "showed up". He proceeded to talk over me and I had requested to speak to a supervisor. He responded that he will talk to his co-workers and I said no, I have already spoken to your co-workers. I asked him to transfer me, and he just spoke over me, ignoring my request. I asked him to just transfer me. He asked why and I said because I want you too and as a customer, I had that right. He told me that I had no reason to speak to a supervisor. I told him he doesn't have the right to determine that I have no right and that he needs to transfer me. I hung up and called again. I spoke to a manager and explained the situation. No apology for the treatment I had been given by (Airo) and how the tech knew about the class action and my work order had all the relevant information and they should have known as well. She said that the document I emailed was not even in my file. She proceeded to tell me she will call the tech and ask. Of course he will make an excuse because he wanted to get paid for his trip in spite of his knowledge of not being able to work on the unit. Needless to say, I filed a BBB complaint and have posted my story on every site I can find

My 3.0hp pool motor pump failed. Prior to failing, my filter pressure 22-24psi. WaterTex replaced the 3.0 with a 3.45hp, creating an over pressure of now 30psi. I begged to get an equal hp pump switched with same. THEY REFUSED. I hired a third party company to check out my system. HE ALSO SAID WAY WAY TOO MUCH PRESSURE. First American still refused. I paid $1,000 out of pocket for a compatible motor and even NEW CARTRIDGES. My new filter now has 21psi. First American again did not uphold their contract by replacing same for same. Sadly this company gets worse and worse every time I deal with them. One of First American’s contractors said I would probably be required TO DRAIN MY POOL, A POSSIBLE ACID WASH, but probably for sure a power wash after being drained. NONE OF THAT WAS REQUIRED AFTER CHEMICALS AND NEW CARTRIDGES WERE PURCHASED. In January, for example, my pool circuit board failed. Atop their covered list is CIRCUIT BOARDS, yet they went to fine print trying to explain why it was not covered. I actually sent their explanation with a copy to a third party who actually manufactures these boards. They said it was totally confusing. One cited “double talk” on how to escape covering this part. Their selected contractor I would have to pay $3900 to fix my problem, saying I would never find a replacement. My pool company found several easily. Not used it not on EBay as their surrogate contractor would be required.

I have been a customer of First American Home Warranty since 2013 when I bought my home and I have to say they have the worst customer service I have ever received from any company. It is a scam! I canceled my policy today effective immediately due to a complete lack of response from First American, as well as their contractors. First American Home Warranty's supposedly vetted contractors do not call or make appointments within the 24-48 hours that is given, First American does not service their customers or care if their customers contact them multiple times regarding issues with their providers, and First American's customer service representatives and supervisors have been nothing but completely and utterly rude on multiple occasions. I wish that I had every dollar I have spent paying for this non-existent service the past 10 years. I could have bought a new AC unit and had money left over to maintain other appliances within my household. DO NOT USE THIS COMPANY. They are borderline fraudulent and should not be recommended by any real estate agency that is worth anything. Save your money!!

Our basement flooded because of a failed sump pump. The damage and repair cost was around $18,000. I reached out to First American Home Warranty (which we have and was paid monthly for) and they denied repair due to a condensation line draining into the well where the sump pump was. It took them three weeks to let me know they cannot fix it because its not ground water only. Apparently, the 8oz of water that condenses every year into the sump pump well is enough to void the warranty. For three weeks I emptied multiple times a day by hand because of how slow they were to respond and when they finally did, they told me it could not be replaced. Its a shame that I pay $85 for a service ticket, a monthly price is paid and all they told me was they could not fix it due to condensation water from the homes heater, which amounts to less than a half cup of water a year, made it not able to be fixed or replaced. So I paid money for a problem not to be fixed and then was told they won't attempt to replace it. I was skeptical about home warranty companies and the fine lines they hide from customers, but I gave it a shot and it bit me. As a home owner, I would not consider a home warranty. Just save the monthly payments to yourself then use that money when the time comes for a repair. If you are serious about getting covered, please, avoid this company. Learn from my mistake. They won't take care of you. It might seem like I am being dramatic, but if you go with this company and the time comes to be taken care of, they will leave you hanging any chance they get. I work for a large company and travel to the different plants we have throughout the country and help renters in my area with their properties, so I come across many different people from all over. I will be sure to let people who ask me about home warranties to avoid First American Home Warranty at all cost.

First American Home Warranty was a true disappointment based on the level of service that was promised and what was delivered. On 1/26/2023 I submitted my claim for my water heater to be repaired. Due to schedule conflicts they were not able to check my unit until 1/28/23 and the conflicts were on both sides so not a major concern. The plumber determined that my unit needed to be replaced and he would submit the information to FAHW. FAHW provided me with the proposed replacement and it was a far lower model than the unit that was being replaced. I contacted the manufacturer of the Water Heater per the information plate on the old heater. The heater was a Whirlpool but it had advanced energy saving features and was a higher end unit in its day. It was the first water heater that I have seen that actually had a circuit board which is what went out. Whirlpool no longer markets Hot Water Heaters but the manufacturer still manufactures an equivalent line and they offered the model of the current equivalent to my water heater. I submitted this model to FAHW as a more acceptable alternative to the base model of another manufacturer that FAHW was wanting to put in. I was denied numerous times because they felt that the one offered was the proper replacement. They offered me a Cash Out Offer that did not even cover the cost of of the replacement equivalent water heater. My coverage limit on a water heater is $1,500.00 and they offered me slightly less than $800 which I refused. After several attempts at getting this resolved and consulting my attorney I requested Arbitration in regards to this. Arbitration never occurred and when I went to check the status of my claim/repair I discovered much to my surprise that I had accepted the cash out offer and the matter was closed. I never accepted the cash out offer and it is now 2/28/2023 and I still have no hot water. Bottom line is they evidently do things their way regardless of what the contract may say.

Our Samsun washing machine has been broken since December 4. We called first American home warranty and some came out two weeks later and said they needed to order a part. Weeks went by, so I started to call them about once per week. I was told the part was on back order. This went on for a couple more weeks. Then they said the place that was going to fix it had the part. I called them several times only to be told, that they had not received the part. Finally they called and scheduled a day two weeks later to fix our machine. On the day of the scheduled appointment they called and said they had ordered the wrong part. They came out 9 days later. The service guy took our machine apart and told us he had the wrong part. He left the machine apart and a few days later I started to have an autoimmune response and was in very bad pain. I am highly allergic to mold. I looked inside the machine to discover they had left standing water in the machine for over 11 weeks. The smell of mold was horrible. My husband had to take the water out of the Maxine cup by cup. In order to shut the machine he put it back together best he could. We then had to duct tape and plastic wrap the machine closed. The service guy called and said that he needed to take a photo. I had to take the plastic wrap and tape off for him. I asked him to put the machine back together and he refused. He said he was just told to take a photo. Now they are saying they won’t fix it or replace it. That maybe they would replace a machine that we had over 4-5 years ago. We have receipts that we purchased this machine back then and had paid to be delivered and installed at our address with our names and credit card. Do not buy a first American home warranty!!! They are straight up scam artists.

I purchased the Premium plan. Our built-in Convection Micro-wave failed. I called the company and they dispatched Sears Services to repair the unit. Service man said needed parts are no longer available. He took pictures, made notes and said he must submit the report back to First American Home Warranty for additional action and I should hear from the office in a couple of days. No response so I eventually called to determine status. The phone representative checked with Sears and told me the report said parts were not available and I should hear from them in two to three days. Again, no call from anyone so I called again, basically same answer. Waited several days and called again, same response, told operator I needed a microwave and would buy one, have installed and they can re-imburse me. I proceeded to purchase a new Convection Micro-wave on sale from Best Buy and had it installed. I submitted the purchase receipt on-line to First American Home Warranty. Multiple calls again following upon status of re-imbursement but keep being told claim is pending and there will be a resolution in two to three days. After over five calls, lengthy on-hold times, and run around, still no resolution and response. Update: Finally received a buyout after 6 weeks of hassle, only about 66% of replacement cost. Will be cancelling policy.

This company does not honor the claims submitted. Terrible customer service. I had this home warranty for 2 years. My 1st claim was regarding my Air Conditioner inside. The compressor was leaking thru the vent inside and getting my hallway wet. It was covered. I purchased the higher premium called: Premier Plan". I paid my $85 deductible. They came to fix it. Then a month and a half later, same problem occurred and they told me I had to pay another $85 deductible because it happened after 30 days even though it was an existing issue that was not fixed correctly. They said they only honor same problems within 30 days!!! I asked to speak w/supervisor but didn't help. That is a total rip off! I was forced to pay another $85 to fcome back and fix/correct the same issue. My only other claim was regarding my 2 year new expensive Refrigerator I purchased from Home Depot. I did not purchase their warranty because I had this home warranty that covered major appliances which I paid more by purchasing the "Premier Plan". After tech came, he said it was a cosmetic wear & tear. I disagreed. It was a defect. Every time I opened my refrigerator door, my Freezer door would pop open which lead to finding a water leak around my kitchen floor several mornings. All they had to do was order a new Freezer door Gasket(the rubber magnetic lining inside the freezer door), to replace the one it had that stopped working. This company declined my claim. This company just likes to collect our deductibles and don't have expert technicians fix the issue the first time. They bank on the same issue to happen again AFTER THE 30 DAYS, so we will be forced to pay another $85 deductible to come back and refix the same issue. If anyone else experiences bad service from this horrible company, I urge all of you to please post reviews on other sites, and write letters to the corporate office.