First American Home Warranty: Read 4,391 User Reviews From Real Homeowners

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Verified Customer

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Stephen Abbott

They are consistent in response and coverage of needed repairs/replacement of things that go wrong.

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Oct. 27th, 2020

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Verified Customer

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Faye

They respond quickly. The repair people are very professional. It's easy to open a claim.

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Oct. 27th, 2020

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Verified Customer

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Nancy Evleth

First American is user friendly: they have always responded immediatley to concerns.

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Oct. 27th, 2020

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Verified Customer

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Gayle Boyd Strange

As a real estate broker, I have found that they are prompt to respond to service requests.

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Oct. 27th, 2020

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Verified Customer

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Gayle Lang

They have been great people to work with ! I know our rep...Shelley and she ROCKS ! They care !

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Oct. 27th, 2020

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Verified Customer

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Sandy

Easy to request service call and easy to track service call from beginning to end

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Oct. 27th, 2020

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Verified Customer

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Stephen M. Bricault

They have done outstanding for me. I haven't had any problems getting service when I needed it.

5 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Verified Customer

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Susan Pierce

I have had no complaints about their service. They're very prompt, and are user friendly.

5 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Verified Customer

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Eileen

Although I have not filed a claim the intro process and customer service was awesome

5 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Verified Customer

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William Darrow

They are very responsive and helpful. The service people they suggest have all been expert.

5 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Verified Customer

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Rita Stevens

the owner of the bussiness came out at almost midnight to make sure I was not overheated !

5 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Verified Customer

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Anestis Katotikidis

I had a good experience with them for my air conditioning repair during a heat wave

5 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Verified Customer

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Nancy Synnott

I thought all my kitchen appliances were covered, but I found out that my refrigerator is not...can 't add it until i renew next year.

5 years ago

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Verified Customer

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Christopher

They are a good company. The value for the price is good. Customer service is great.

5 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Verified Customer

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Athena Kelley

Problem was solved with no problems. Time for getting part was longer than expected.

5 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Verified Customer

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Gary Beach

When I had a issue.....they responded quickly and resolved the problem. No worries for me :}

5 years ago Edited January 10, 2024

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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Verified Customer

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Leonita Rhone

i've been with this company for many years and used them times and I only had a problem once

5 years ago Edited January 10, 2024

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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Verified Customer

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Alta

They take the claim immediately but it takes days before one if their vendors comes to make repairs.

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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Verified Customer

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rachael

They replaced my 14 year old broken dishwasher with a new Amana. Out of pocket cost was $75.

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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Verified Customer

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Stanley

Easy to work with, quick to respond and always send a reliable & courteous repair person

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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Verified Customer

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Vera Rodrigues

I have always received excellent service with any calls regarding my home warranty.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Verified Customer

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Dana Brooks

Always helpful and responsive. Service providers they partner with are professional.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Verified Customer

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Robert Underwood

I have had good service at all times, Due to the current problems with the Virous some things have been slow

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Verified Customer

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Joe Kelly Bradenton, FL

We are new customers .While we were impressed by ratings and customer reviews we have little actual experience.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Verified Customer

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Julie Saint George, UT

My last occurrence with them was crazy, time consuming and not enough direction from FAHW to get repair done quickly.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Verified Customer

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Mansor paul Laguna Hills, CA

Responsive. The minute you call of file a service request, you get a reply right away.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Verified Customer

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Carolyn Blocker Splendora, TX

Have been completely`happy with the relationship and brag about you to my friends.

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 3rd, 2020

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Verified Customer

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Desiree Edmond, OK

Service requests take too long (one week is too long). Once the service repairman determined it needs replacing, we are still waiting 4 days later with no info or decision from the warranty company.

5 years ago

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Verified Customer

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brad Burleson, TX

it has been over a month since the tech came out and I do not have a microwave, tech said the parts to repair were not available that day yet they have drug it out for over a month

5 years ago

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Verified Customer

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Mike King Joppa, MD

They have responded to my calls promptly and had my service completed in a timely fashion.

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 3rd, 2020

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Verified Customer

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Danny Craig Williams, AZ

Good service, to be told how to justify my statement is the lowest rating i have for you!

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

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Verified Customer

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Travis Barnes Oklahoma City, OK

Affordable and worry free reliability. Easy to navigate website and easy to schedule an appointment for service.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

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Verified Customer

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Arnold Lathrop, CA

So far they have been easy to work with and customer service agent was very knowlegable

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

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Verified Customer

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Renza Howell Redwood City, CA

Very professional and helpful team members, as well as the service providers that come to the house

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

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Verified Customer

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Troy Dawson Paso Robles, CA

Quick communication, will have further information and update if I ever have to use the warranty.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

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Verified Customer

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Staci Thomasville, NC

Contractors are questionable first one didn't answer or contact me, Second one has been out Twice and still not sure ac is fixed.

5 years ago

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Verified Customer

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Karen Jordan-Fuller Waldorf, MD

Great service efficient timely response. The associates are very patient and knowledgeable about the contractors.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

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Verified Customer

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Norma Lake Elsinore, CA

Amazing service.I am satisfied and happy with the repair that First American made in my home.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

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Verified Customer

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Edward Vaughn Memphis, TN

Efficient customer service, knowledge and professionalism of technicians. of technicians.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

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Verified Customer

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Luis Alba Kissimmee, FL

Excellent service and all around and they have a rapid response time for any claims

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

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Verified Customer

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Tim Bradley Houston, TX

Easy use website. CS available. Quick turnaround on repairs. Quality vendors.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

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Verified Customer

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d miller Hendersonville, TN

took a couple tries on the dishwasher - 2nd tech very fast and got it done, he also got the refridgertor done quickly

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.

Aug. 6th, 2020

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Verified Customer

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Brian Johnson

Painless process! FA takes cares of their customers and follows through with their promises.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 27th, 2020

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Verified Customer

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Alberta French

Overall they do well. The price is right. They always complete the job. But I've had one or two not so good repairmen.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 27th, 2020

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Verified Customer

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Kathleen CU Eva S

When you call to put in a work order to have something fixed they get right on it

5 years ago

Reply from First American Home Warranty

Hello Kathleen. Thank you for your review.

Jul. 23rd, 2020

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Verified Customer

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Alicia

There response is very quick once you call and file a claim they send someone out immediately

5 years ago

Reply from First American Home Warranty

Great to hear, Alicia. Thank you.

Jul. 23rd, 2020

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Verified Customer

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Andrew

Not all of the time, the best maintenance company will come to do the work and some times forget the scheluded time to be at the residence

5 years ago

Reply from First American Home Warranty

Hi Andrew. Thank you for your feedback!

Jul. 23rd, 2020

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Verified Customer

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Harriet Horowitz Mestel

FAH has always come through for me. I couldn't ask for better service and ease of making a claim.

6 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Verified Customer

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Sandra Guthrie

Piece of mind. I can call when needed. The company for your problem is sent out immediately.

6 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Verified Customer

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Chad

They have been fair and the contractors they have sent out have been of high quality.

6 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

First American Home Warranty Reviews