First American Home Warranty: Read 4,242 User Reviews From Real Homeowners

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Verified Customer

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Anonymous

They respond quickly and always friendly. They get your service provider quickly

6 years ago

Reply from First American Home Warranty

Thank you for your review.

Sep. 3rd, 2019

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Verified Customer

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Fowler Brown

They respond quickly although it takes up to a week for the repair person to get on the job

6 years ago

Reply from First American Home Warranty

Hi Fowler, thank you for provide us with your feedback. We appreciate it.

Sep. 3rd, 2019

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Verified Customer

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Anthony

First American answered all of my questions and coordinated appliance repair technicians in a very timely manner.

6 years ago

Reply from First American Home Warranty

Hi Anthony. We are glad to hear that the appliance was repaired quickly. Thank you for choosing First American!

Aug. 19th, 2019

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Verified Customer

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Howland seuga

Never had an issue with them always came through for me and my family when we needed them to!

6 years ago

Reply from First American Home Warranty

Thank you Howland for your review, we appreciate it.

Aug. 26th, 2019

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Verified Customer

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4 Bakersfield, CA

I have used it a few times. So far it's been very nice and they have come through with pretty much everything.

6 years ago

Reply from First American Home Warranty

We appreciate you taking the time to share your review with us!

Oct. 18th, 2021

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Verified Customer

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5 Riverside, CA

They are hard to get in touch with to talk to somebody but they follow up very well.

6 years ago

Reply from First American Home Warranty

Thank you Donald for your review.

Aug. 14th, 2019

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Verified Customer

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Jonathan Rocky Mount, NC

Every time I use them, they send somebody right away to fix whatever the problem was.

6 years ago

Reply from First American Home Warranty

Thank you Jonathan for your review.

Aug. 9th, 2019

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Verified Customer

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Julie

The voicemail system never seems to work for me. I must always request an agent. Then wverything goes smoothly.

6 years ago

Reply from First American Home Warranty

Thank you Julie for your feedback!

Aug. 7th, 2019

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Verified Customer

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Joe

Great job and service so far. Speedy serice. All repairs completed in a timely manner.

6 years ago

Reply from First American Home Warranty

Thank you Joe for your review.

Aug. 7th, 2019

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Verified Customer

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Tek

Efficient service. Prompt response. Contractor who did the repair was very nice.

6 years ago

Reply from First American Home Warranty

Thank you Tek for your review!

Aug. 6th, 2019

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Verified Customer

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Janet

prompt response to service calls, qualified technicians make repairs, great communication

6 years ago

Reply from First American Home Warranty

We appreciate your review Janet.

Aug. 7th, 2019

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Verified Customer

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Philip Palumbo

They have streamlined their repair process via technology and it is light years better!

6 years ago

Reply from First American Home Warranty

Thank you Philip for taking the time to provide us with your review. We appreciate it!

Aug. 7th, 2019

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Verified Customer

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Steven Modesto, CA

First american is extremely responsive and provides excellent professional service.

6 years ago

Reply from First American Home Warranty

Thank you Steven for your review!

Aug. 1st, 2019

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Verified Customer

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Gary

Takes them a week or longer to correct a situation. Like when it's a hundred degreed and your air conditioning goes out.

6 years ago

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Verified Customer

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anonymous

Quick and gets the job done. They've taken care of 3 different situations for me very efficiently.

6 years ago

Reply from First American Home Warranty

Thank you for your feedback!

Aug. 1st, 2019

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Verified Customer

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Deloris

Always prompt and professional. Whatever I need always gets done without any hassle.

6 years ago

Reply from First American Home Warranty

Hi Deloris. Thank you for your review.

Aug. 1st, 2019

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Verified Customer

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Mike

I've been having problems with them not explaining the warranty and problems that have not been covered.

6 years ago

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Verified Customer

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Lisa

Everyone they sent out have been fabulous. They answer promptly and fix it quick.

6 years ago

Reply from First American Home Warranty

Thank you Lisa for your review.

Aug. 2nd, 2019

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Verified Customer

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Greg

I had a water leak and called them. It took five days before I got a plumber out to replace faucets. Cost me $75 I think I could have done it myself.

6 years ago

Reply from First American Home Warranty

Hi Greg, we appreciate your providing us with your feedback.

Aug. 2nd, 2019

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Verified Customer

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Patsy

Sometimes I don't like the service providers but first american works fairly well.

6 years ago

Reply from First American Home Warranty

Thank you Patsy for your review.

Aug. 2nd, 2019

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Verified Customer

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Sondra

So far the service has been good. I had water flooding and they sent people out twice to get it right.

6 years ago

Reply from First American Home Warranty

Thank you Sondra for your review.

Aug. 1st, 2019

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Verified Customer

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Eduardo

It's so easy to schedule online. When I used their service the proper repair was done fast.

6 years ago

Reply from First American Home Warranty

Thank you Eduardo for your review.

Aug. 1st, 2019

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Verified Customer

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Jeanne Unrue Rochester, MI

Our policy has more than paid for itself every year. Good communication and fast responses.

6 years ago

Reply from First American Home Warranty

Hello Jeanne, thank you for your review!

Jul. 24th, 2019

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Verified Customer

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Albert Little Rock, AR

Good experiences with customer service. Most of the companies used be first American have been very good.

6 years ago

Reply from First American Home Warranty

Thank you Albert for your feedback!

Jul. 24th, 2019

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Verified Customer

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Joaeph

Awesome customer service. But you need to have roof leak option like other home warranty companies.

6 years ago

Reply from First American Home Warranty

Thank you for your review Joaeph. We do offer Limited Rook Leak Coverage under the real estate product.

Jul. 3rd, 2019

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Verified Customer

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Joe Simi Valley, CA

First American provided service in a timely manner and rekeyed the new house me bought.

6 years ago

Reply from First American Home Warranty

Thank you Joe for your review.

Jun. 25th, 2019

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Verified Customer

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Christian Aransas Pass, TX

I've been happy with the service out of First American. My water heater was fixed immediately.

6 years ago

Reply from First American Home Warranty

Thank you Christian for your review.

Jun. 25th, 2019

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Verified Customer

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Anonymous Cornville, AZ

We've used it one time and it was quick. They were courteous and did a good job.

6 years ago

Reply from First American Home Warranty

We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five star service.

Oct. 18th, 2021

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Verified Customer

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Bronwyn Philips

It took 2 full weeks from the day I placed my claim to the day the motor on the air conditioner was fixed - way too long in the hot weather!

6 years ago

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Verified Customer

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Eddie Boom

I''ve had multiple I calls for work and every time it''s another 75 dollars even if it''s for the same thing

6 years ago

Reply from First American Home Warranty

Hi Eddie. We appreciate your feedback.

Jun. 19th, 2019

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Verified Customer

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Bimal Mukhopadhyay

Consistent good service. Good value. Rare issue related to communication regarding services.

6 years ago

Reply from First American Home Warranty

Thank you Bimal for your kind words.

Jun. 19th, 2019

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Verified Customer

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Tony Columbus, OH

They've always taken care of me. Recently I had to get a plumber out here and they got me one.

6 years ago

Reply from First American Home Warranty

Thank you for the positive review , Tony. We appreciate you!

Jun. 17th, 2019

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Verified Customer

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Lucy

They hire cheap labor, who don''t call to schedule appointments, and they do crappy jobs with crappy products. And First American don''t follow up during and leading up to completion of services.

6 years ago

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Verified Customer

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Kristal Nimmons

Fast, friendly service and they are quick to resolve my home warranty service requests

6 years ago

Reply from First American Home Warranty

Thank you Kristal for your review.

Jun. 12th, 2019

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Verified Customer

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Lawanda Becton

They are reliable and take interest in their customers. I've also referred them to friends.

6 years ago

Reply from First American Home Warranty

Hi Lawanda. Thank you for your review.

Jun. 11th, 2019

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Verified Customer

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Wendy Foreman

They have pretty good response time but, in our area they have the best coverage.

6 years ago

Reply from First American Home Warranty

Hi Wendy, we appreciate your review.

Jun. 11th, 2019

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Verified Customer

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Melany

There is always room to improve - the turn around in getting my refrig working again seemed excessive.

6 years ago

Reply from First American Home Warranty

Thank you Melany for your review. We would like to review your claim, can you please provide us with your claim number?

Jun. 4th, 2019

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Verified Customer

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Dwight

Their response to notify a contractor is very good online. Most of their contractors have been timely and competent

6 years ago

Reply from First American Home Warranty

Hi Dwight, thank you for your review.

Jun. 4th, 2019

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Verified Customer

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Carolyn Jackson

They handle the problem promptly accuratly listen to my situation and made things much easier to fit my needs and wants

6 years ago

Reply from First American Home Warranty

We appreciate your feedback Carolyn, thank you.

Jun. 4th, 2019

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Verified Customer

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Mary Hamilton

Have received good and sometimes great service on different calls. I do think the price is a bit high.

6 years ago

Reply from First American Home Warranty

Hi Mary, thank you for your review.

Jun. 4th, 2019

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Verified Customer

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Anonymous

no bad experiences. Everything went smoothly and I didn't have any issues filing a claim with FAHW

6 years ago

Reply from First American Home Warranty

Thank you for your feedback, we appreciate it.

Jun. 3rd, 2019

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Verified Customer

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Michael Blountville, TN

Never had any problems with getting hem to send anybody out to do anything. We have had good service with them.

6 years ago

Reply from First American Home Warranty

Hi Michael, we appreciate your review.

Jun. 4th, 2019

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Verified Customer

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Surekha Ehrenberg, AZ

Service was okay but the product was not good quality. It would be nice if they could match the quality of the product.

6 years ago

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Verified Customer

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Steve Stevenson Ranch, CA

When my garbage disposal went out, it took one day for them to call back and to get somebody out here.

6 years ago

Reply from First American Home Warranty

Thank you Steve for your review.

Jun. 4th, 2019

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Verified Customer

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Bryan Corona, CA

It has been easy and they are very responsive. The quality of the service is great.

6 years ago

Reply from First American Home Warranty

Thank you Bryan for your review.

Jun. 4th, 2019

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Verified Customer

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DANIEL DESIATO Raleigh, NC

I am provided with peace of mind having this policy. Response time is cery fast.

6 years ago

Reply from First American Home Warranty

Thank you Daniel for your review!

May. 31st, 2019

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Verified Customer

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Bill Amarillo, TX

Tha reps are always polite and helpful. If there is an issue with the service, they respond promptly

6 years ago

Reply from First American Home Warranty

Hi Bill. We appreciate your feedback and thank you for choosing First American.

Jun. 4th, 2019

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Verified Customer

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Randy

Sometimes they can't understand me and it's really difficult. Sometimes we have to have the contractors come back out.

6 years ago

Reply from First American Home Warranty

Hi Randy. Thank you for your feedback.

May. 29th, 2019

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Verified Customer

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Rita

They did their job and they did it quickly. When our stove went out, they had to get a new one and had it done in six weeks.

6 years ago

Reply from First American Home Warranty

Hello Rita. Thank you for your review. We look forward to servicing you again in the future.

May. 29th, 2019

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Verified Customer

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Bryan

Very timely company. Available and reliable. Only issue that I encountered was navigating their website.

6 years ago

Reply from First American Home Warranty

Hi Bryan, we appreciate your review.

May. 29th, 2019

First American Home Warranty Reviews