First American Home Warranty: Read 4,422 User Reviews From Real Homeowners

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Verified Customer

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Kristy Brehm

The ease of setting up service requests on-line, pre-paying the service fee and promptness of repairs.

6 years ago

Reply from First American Home Warranty

Thank you Kristy for your review.

Oct. 24th, 2019

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Verified Customer

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Louise Branscomb Lonoke, AR

Timeliness to processing claims. Ease of submitting claims. Qualified professionals used to complete jobs.

6 years ago

Reply from First American Home Warranty

Thank you Louise for your feedback.

Oct. 24th, 2019

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Verified Customer

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Patricia Fisher Saint Albans, WV

Couldn't get the website to work so I called to get a work order started. Person I talked with helped me get things going!

6 years ago

Reply from First American Home Warranty

Hi Patricia, we appreciate your feedback.

Oct. 24th, 2019

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Verified Customer

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June

They are prompt in addressing any and all concerns I have and have for the most part sent good persons.

6 years ago

Reply from First American Home Warranty

Thank you June.

Oct. 24th, 2019

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Verified Customer

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RON SERAB

YOU DROPPED THE BALL, I'VE BEEN WAITING FOR 2 WEEKS FOR A DRYER REPLACEMENT AND NOW IT SEEMS THE ORDER WAS CANCELED BECAUSE DEALER WILL NOT DELIVER TO MESQUITE, NV. NO ONE BOTHERED TO CORRECT THIS OR CALL ME TO TELL ME THE SITUATION....

6 years ago

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Verified Customer

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Betsy Burris

They are prompt, fair and reliable.We've avoided a few expensive repair bills by using their service.

6 years ago

Reply from First American Home Warranty

Great to hear, Betsy. Thank you for your review.

Oct. 24th, 2019

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Verified Customer

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Diane

I have used First America Home Warranty a couple of times now and have been very impressed with the service

6 years ago

Reply from First American Home Warranty

Thank you Diane for your review.

Oct. 24th, 2019

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Verified Customer

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Angie

because they took care of prombem before it got real bad, I was on vacation, such a relief, thank you!

6 years ago

Reply from First American Home Warranty

Glad to hear it was repaired, Angie! Thank you.

Oct. 24th, 2019

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Verified Customer

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Minoka Hicks Durham, NC

Quick scheduling and excellent service. We have never had any problems getting things fixed in our home

6 years ago

Reply from First American Home Warranty

We appreciate your review Minoka!

Oct. 2nd, 2019

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Verified Customer

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LEONARD BARRAZA Moorpark, CA

they listen and do there best to take care of your needs and make sure you are satisfied with service

6 years ago

Reply from First American Home Warranty

Yes we do, Leonard. Thank you for choosing First American!

Oct. 2nd, 2019

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Verified Customer

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Jill Flagstaff, AZ

Easy to file a claim. The electrical contractor that was assigned to us was quick and friendly when performing the work required.

6 years ago

Reply from First American Home Warranty

Thank you for your review Jill.

Oct. 2nd, 2019

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Verified Customer

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Gerry

Easy to work with. Very good service. Seem to vet service providers so you get good service from them.

6 years ago

Reply from First American Home Warranty

Thank you for your review, Gerry.

Sep. 25th, 2019

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Verified Customer

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Dan

Website is easy to use. They are pretty responsive to requests. A little expensive, but worth it, I think.

6 years ago

Reply from First American Home Warranty

Thank you Dan for your review.

Sep. 25th, 2019

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Verified Customer

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jun zhu

based on my recent service call, we get service as soon as we want and recall also works as expected

6 years ago

Reply from First American Home Warranty

Thank you for your review Jun.

Sep. 25th, 2019

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Verified Customer

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Natleen

Very good service and fast and easy to set up service with a contractor the same day for them to com

6 years ago

Reply from First American Home Warranty

Hi Natleen. thank you for your review.

Sep. 25th, 2019

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Verified Customer

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Tom Adkins

First American comes through always and in a timely manner. Good response for the Price and Good Products.

6 years ago

Reply from First American Home Warranty

Thank you for your review Tom, we appreciate it.

Sep. 25th, 2019

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Verified Customer

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Anonymous

First American has excellent service. We needed to repair the refrigerator and I was very pleased with the service.

6 years ago

Reply from First American Home Warranty

Thank you for your review!

Sep. 18th, 2019

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Verified Customer

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anonymous

My realtor recommended them. Everyone is very friendly and they are very quick. They send someone out immediately.

6 years ago

Reply from First American Home Warranty

Thank you for leaving us a five star review!

Oct. 18th, 2021

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Verified Customer

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Mina

Excellent professional service. They heard me and responded to me and they did come out and take care of the issue.

6 years ago

Reply from First American Home Warranty

Thank you Mina for your review.

Sep. 18th, 2019

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Verified Customer

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Joy

Quick response time and excellent companies that are chosen to do service. Have never been disappointed.

7 years ago

Reply from First American Home Warranty

Great to hear, Joy. Thank you for your review.

Sep. 3rd, 2019

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Verified Customer

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AJ

Poor quality technicians sent to the home and lack necessary knowledge or skills to makes necessary repairs and require multiple visits or they cant tell the difference between normal wear and tear versus breakage

7 years ago

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Verified Customer

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anthony blanchard

excellent service and time on claim in a timely manner the service person called me back the same day

7 years ago

Reply from First American Home Warranty

Thank you Anthony for your review.

Aug. 29th, 2019

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Verified Customer

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dennis

The issue was completely promptly. The tech was on time. Made sure the problem was completely resolved.

7 years ago

Reply from First American Home Warranty

Thank you for your review Dennis. We look forward to servicing you again in the future.

Aug. 19th, 2019

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Verified Customer

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Antonio Owens

It may be my ignorance but sometimes after the work is done...it acts up again and I am worried about paying another 75.00

7 years ago

Reply from First American Home Warranty

Hi Antonio. Thank you for your feedback!

Aug. 19th, 2019

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Verified Customer

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Rupal patel

We had fair share of challenges working with them on couple of claims but escalation folks were good to work with and understood our situation.

7 years ago

Reply from First American Home Warranty

Hi Rupal. We appreciate your feedback.

Aug. 20th, 2019

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Verified Customer

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Noemi Sandoval Bagstad

service is amazing and we always get a solution. At times, it takes a while, but the job gets done.

7 years ago

Reply from First American Home Warranty

Hello Noemi. We appreciate your review. Thank you for choosing First American.

Aug. 20th, 2019

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Verified Customer

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Marilou Pearson

I have waited over a month for a refund. I have called 3 times and have been told my refund has been requested and should be back in my account within a certain number of days. It is still not back in my account.

7 years ago

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Verified Customer

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Fred Garcia

When an issue did arise, they were dependable and quickly assisted me in addressing the problem at hsnd

7 years ago

Reply from First American Home Warranty

Hi Fred. Glad we were able to be of service. We look forward to servicing you again in the future!

Aug. 26th, 2019

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Verified Customer

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Anonymous

The companies they use send technicians who do not know what's going on, 2 different technicians gave me 2 different answers as to why my refrigerator was acting up. Far worse than going to the local mechanic.

7 years ago

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Verified Customer

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George Greer

First American Home Warranty stands by their customers to makes sure all Warranty work is completed in a timely manner.

7 years ago

Reply from First American Home Warranty

Hi George, thank you for your review.

Aug. 13th, 2019

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Verified Customer

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margaret

when we have needed service, like re keying and appliance repair the services were completed in a timely fashion

7 years ago

Reply from First American Home Warranty

We appreciate your review Margaret and look forward to servicing you again in the future.

Aug. 13th, 2019

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Verified Customer

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Mr. Merrel WilkenFELD

prompt and couteous service repai manwas here within 48 hours and came back with new part in another 48 hours.

7 years ago

Reply from First American Home Warranty

Hello Merrel. We appreciate your review and we look forward to service you again in the future.

Aug. 7th, 2019

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Verified Customer

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Nora Bethany, OK

One time I had an electrician come out because I didn't have a electricity going to my dryer. I had good quick service.

7 years ago

Reply from First American Home Warranty

Nora, It is fantastic to hear that your issue was resolved. We look forward to providing you great service in the future.

Oct. 18th, 2021

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Verified Customer

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Ronald

The repairman was supposed to come and fix my refrigerator but I have yet to hear from him. I was without a refrigerator for three solid weeks the first time and now I've been out again for a week.

7 years ago

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Verified Customer

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James

We had a problem and made arrangements for a company to come in and take care of it. Everything was smooth and easy.

7 years ago

Reply from First American Home Warranty

Hi James. We appreciate your feedback.

Aug. 1st, 2019

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Verified Customer

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anonymous

Sometimes the calls are long before I can get an attendant. I have used it recently and the repairs were done in a timely manner.

7 years ago

Reply from First American Home Warranty

Thank you for your feedback.

Aug. 1st, 2019

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Verified Customer

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Reginald

Pretty good bang for my buck. It's been a great public great company I've had no complaints whatsoever.

7 years ago

Reply from First American Home Warranty

Hello Reginald. Thank you for your review.

Aug. 1st, 2019

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Verified Customer

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Wes

They're very easy to work with and there when we needed them. They have taken care of things so far.

7 years ago

Reply from First American Home Warranty

Thank you Wes for your feedback.

Aug. 1st, 2019

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Verified Customer

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Lourdes

Great customer service. I needed to use my warranty for a water heater in the water heater was replaced.

7 years ago

Reply from First American Home Warranty

Lourdes, Thanks so much for sharing your review. It is always great to hear when our customers have a fantastic experience with us!

Oct. 18th, 2021

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Verified Customer

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Mary

Pretty good at resolving issues. I've used it several times the last time was a swimming pool problem I filed online and everything was very good.

7 years ago

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Verified Customer

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Shirley Hope

First American Home Warranty has been very responsive each time we have called. They are professional and efficient

7 years ago

Reply from First American Home Warranty

We appreciate your review Shirley.

Jul. 3rd, 2019

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Verified Customer

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KAREN SWINBURNE

THEY WERE ON TOP OF MY ISSUE. ALSO WHEN THEY HAD TO RESCHEDULE THEY WERE ABLE TO ACCOMIDATE MY SCHEDULE AS WELL.

7 years ago

Reply from First American Home Warranty

Thank you Karen for your feedback!

Jul. 3rd, 2019

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Verified Customer

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Claudia Bonham

Had garage door opener replaced but had to pay $98 above the $75 fee adjustment?? Cost. This should be covered if it is needed to make the new opener work correctly.

7 years ago

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Verified Customer

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Travis Blacklick, OH

Any issues we've called for, they're very quick getting it taken care of. I haven't had any problems with it.

7 years ago

Reply from First American Home Warranty

Travis, Thank you for your feedback. We are delighted to know that you had a smooth claim process. We appreciate your continued trust in us.

Oct. 18th, 2021

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Verified Customer

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Bobbie Iowa Park, TX

Every time I call, I never have a problem with the service, it's exceptional. I had to use it for my refrigerator.

7 years ago

Reply from First American Home Warranty

Bobbie, Thank you for taking time to leave us a review!

Oct. 18th, 2021

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Verified Customer

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Fahim San Ramon, CA

We have been pretty satisfied when we contact them. They are very professional and polite and easily accessible.

7 years ago

Reply from First American Home Warranty

Thank you Fahim, we appreciate your review

Jun. 25th, 2019

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Verified Customer

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Deepa

They did their job well and on time. It was easy to contact them over the phone and they were very responsive.

7 years ago

Reply from First American Home Warranty

Thank you Deepa for your review.

Jun. 19th, 2019

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Verified Customer

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David Martinez

The deductible is very high for each service. Sometimes it''s cheaper to call a repairman and the service call would be half that price.

7 years ago

Reply from First American Home Warranty

Thank you David for your feedback.

Jun. 19th, 2019

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Verified Customer

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Debbie Johnston

We were satisfied with the outcome of the last issue but not the amount of time it took and the number of people that we had to deal with

7 years ago

Reply from First American Home Warranty

Thank you Debbie for your review.

Jun. 19th, 2019

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Verified Customer

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Islande

They are right on top of it when you call. They came out and they were right on ti and had it fixed within a few days.

7 years ago

Reply from First American Home Warranty

Islande, thank you for taking the time to leave this review.

Jun. 17th, 2019

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