First American Home Warranty: Read 4,262 User Reviews From Real Homeowners

star star star_border star_border star_border

daniyang Santee, CA

The portal was easy enough to navigate and to book a vendor to come out. Our dishwasher wasn't working and we scheduled a consultation for a diagnosis after having already verified with another repair service what was wrong and that basically, the part that we would need replaced is expensive. It cost $85 just for them to come out --- just for the technician to take 5 minutes and tell us there was nothing wrong with the dishwasher. We tried to request another one but it was ultimately too hard with no payoff that we could see and we replaced the dishwasher instead. I will never buy home warranty again after this experience.

4 years ago

Reply from First American Home Warranty

Hello Daniyang. We have requested additional information from you.

Sep. 14th, 2021

star star star_border star_border star_border

Eric Klopman Atlanta, GA

There are a lot of home warranty services with poor reviews. I tried First American Home Warranty because they cover a newly purchase home. I Called 3 times for service over 6 months. 2 of the 3 services were not covered therefore I was forced to contact another repair company and covered the cost. Problem was First American wants you to pay the $75 service fee for each request even when they don't cover the cost of repair. Doesn't make sense to pay their ssrvice fee when they deny the repair and find and pay another repair company. Customer service is difficult at best to communicate with. Hold times are long.

4 years ago

star star star_border star_border star_border

Maria Peterson Goleta, CA

I just wish my realtor had given me a prepaid Visa card rather than this $600.00 home warranty policy. Getting in touch with them the first time ( on the phone) was painfully slow. You have to go on their website and make an account then getting someone to respond either doesn’t happen or takes forever. They charge a $75.00 fee to show up whether the person can fix the problem or not. In Santa Barbara most of their contracts go through phoenix plumbing and heating out of Santa Maria, more than an hour away. Maybe if they had more plumbers on their contract list it could be better. When my toilet backed up recently and I contacted First American I never got a response, who can wait when it comes to sewage? I called my own plumber, he quickly cleared it for $70.00 and I saved $5.00 by not paying First Americans co-pay!!!

4 years ago

Reply from First American Home Warranty

Hi Maria. We thank you for your feedback. Our records do indicate that when the claim for your toilet was placed online the step to assign a contractor was not completed. It is for the reason service was never provided. Thank you.

May. 28th, 2021

star star star_border star_border star_border

Tip Boulder, CO

I've had the warranty for years (I believe since 2014 or so) and hardly use any of their service (good thing I guess). But my recent service request is a nightmare. It's a toilet leak from my unit (I live in a condo) to my neighbor's downstairs. I understand that I need to get a quote and authorization before the work started. The rep is VERY slow to respond my questions. And in the middle of the claim they switched my rep to someone else! who also does NOT return my calls nor my messages online (why do they have a message portal feature if nobody is checking it?!!). They allowed me to use outside contractor and I am following their required steps to a T. Anyway, now they're having a problem with fixing the drywall of my neighbor's unit because it's not my unit! Well, that's not what I was told earlier. It's a part of the leak problem. If it's within my unit, they would have covered. So, what is the difference!? I asked many times how the drywall will be fixed after the plumber fixed my toilet leak (which he has done that). And the first rep told me that First American will be sending someone to patch the drywall. So, I don't understand why it is a questionable item now. And now again with the calls back and forth... on hold waiting for a supervisor to talk to me and still nothing! For a simple toilet leak the work (not by the plumber but because of the steps I have to follow) takes more than a month!?!?! This is ridiculous!

4 years ago

Reply from First American Home Warranty

Hi Tip. We appreciate your feedback. We have messaged you for additional information.

Apr. 17th, 2021

star star star star_border star_border

Brit Bolerjack Bethany, OK

We've had a home warranty with First American for 2+ years. The three claims we have had have been handled promptly until now. Our contractor said that the oven would be replaced and that First American would get back to us in 48 hours. It's been a week. I finally tried to contact the company and it took me TWENTY minutes of being on the phone with their automated system to finally be redirected to an actual service line!! And then of course, I'm just on hold forever. It's a fine warrenty, but the customer service is pretty dang frusterating.

4 years ago

star star star_border star_border star_border

john gant Chandler, AZ

When you call expect to be on hold for at least 40 minutes before you get a live person. and if they have to transfer you to another department plan on another 40 minutes. The people that answer the phone are pretty good but their hands are tied on what they can do. A couple of people said that they would get back to me but they never did. One lady told me not to hang up because she wanted solve the problem for me now. She left me on hold for a while but she got me the answers I needed. Bottom line, they have a bunch of good people but probably not enough. If they worked on the weekend or even later to accommodate people on the left coast that would be helpful.

5 years ago

star star star star star

Terri Holcomb

They were great when I used them. They answered my questions and were easy to work with when my garage door stopped working. They found a great local repair person and it was a great experience.

5 years ago

Reply from First American Home Warranty

Thank you Terri for taking the time to provide us with your review. We appreciate it.

Jul. 10th, 2020

star star star_border star_border star_border

Robin Redbreast Las Vegas, NV

I've been with First American Home Warranty for over 16 years. I can tell you in the past I have had positive experiences with this company. This time, however, not so much. My family and I were out of air conditioning for 14 days. This was due 100% to FAHW. 1. The technician they assigned me was here the very next day. 2. There was a substantial out of pocket cost I was not aware of. 3. I asked FAHW if there was anything they could do to help. 4. FAHW suggested a possible solution would be to take a "cash out/buy out". 5. I asked for a cash out quote so I would be able to make an informed decision. 6. I was told this quote had to come from a different department and that could take a few days. 7. I went the next 12 days, pleading, crying, begging for help and/or call backs from anyone in this company explaining I have a 91 year old cancer survivor who was suffering greatly in the desert heat. 8. While they promised to call back with the SWEETEST and most caring sounding phone voices they DID not call back. I called them 58 times over the days. 9. FINALLY I reached someone named Lisa. She was THE ONLY one who helped me. She was actually able to give me the quote everyone else said would take days and days in minutes right over the phone as I waited. On top of that when Lisa said she would call me back... SHE CALLED. When she said she would send me an email... SHE SENT AN EMAIL. If I had gotten Lisa in the beginning my air conditioner would have been fixed (including the time to order the parts) in less than 5 days instead of 14 days. Once Lisa got involved we were able to get the go ahead over to the contractor who had the issue fixed in two days. Lisa is the ONLY reason I gave 2 stars. Had it not been for her I would have given 0 stars. I really don't think FAHW wants their customers to have this type of experience. They need to get Lisa to train the others including the supervisors I spoke with along the way. In the past I have sent FAHW no less than 8 new customers. I will not send anymore of my friends with this type of service.

5 years ago

star star star_border star_border star_border

Steve Montgomery, TX

Needed an AC repair, within a month of moving into our home. Side note: when buying a home with an AC, spend a $100 to get an AC inspection from a reputable HVAC contractor. Most general home inspection firms don’t do a detailed enough inspection of the AC unit (e.g. using an electronic leak detector) to find a leaking coil. If I could review the contractor who did the repair separate from First Am, the contractor would get five stars and First Am would get one star. The problem with First Am is that despite my paying extra to get AC coverage, with a specifically stated $1,500 maximum, the way that First Am “interprets” the contract language resulted in several exclusions that still resulted in my paying $800 for the job. That could have been a lot more if the Lennox warranty on the coil itself wasn’t still in effect. Bottom line - I’ll certainly never use First Am again.

5 years ago

star star star_border star_border star_border

Philip F Ketterle Atascadero, CA

Good day. I am submitting this as a formal complaint based on the inability of your company to fix my Freezer. I initially contacted your company to have my ice makers checked on my Fridge. The technician came out numerous times and fixed the upper freezer and wanted me to wait a reasonable time frame to see if adjusting the temperature would resolve the lower freezer issue. He said give it 30 days and if it is still having issues then call again.. Ok so I did as he told me and you are now charging me $75 for the same issue.. PS in between this time my brother passed away so my main focus was taking care of family first.. Let me know how your going to reimburse me my $75 Thanks

5 years ago Edited September 14, 2021

Reply from First American Home Warranty

Hello Philip,

In the interest of customer service, First American provided you with a $75.00 service call fee reimbursement.

Thank you.

Jan. 9th, 2020

star star star_border star_border star_border

Unhappy customer Fresno, CA

My refrigerator and wash machine went out on Thanksgiving Eve it’s now December 19th and both items are not fixed. Unfortunately repair company was horrible and communication was lacking between First American and A and R repair. I ending up having to buy new refrigerator because unfortunately company couldn’t find a compressor sooner enough or couldn’t give me a date the compressor was to arrive. No one new anything about my wash machine and because I bought from someone who fixed it wrong they will not cover repair or replace. I’ve been a member for over 4year and they will now cover me when I really need them. Disappointed in our relationship.

5 years ago

Reply from First American Home Warranty

Hello Ms. Madel,

We have attempted to contact you several times regarding your kitchen refrigerator claim but have been unsuccessful in reaching you. Please contact First American at your earliest convenience in order to discuss your concerns.

Thank you.

Feb. 14th, 2020

star star star star_border star_border

Teofilo Casiano McClure, OH

This is by far the most dishonest company. I put a claim in. They had a company come out and lie so they didn't have to cover it. Said it was missing parts. How is that possible if it just worked? This company is a complete scam. Save yourself and do not go with this company........ update after a bunch of calls and complaining i reached the ears of the higher ups. And they fixed everything. I would of gave them 5 stars if i didn't have to fight for what should have just happened. But in the end i dont have any complaints. I am happy with the out come.

6 years ago

Reply from First American Home Warranty

We appreciate your feedback and look forward to being able to address your concerns directly with you.

Nov. 6th, 2019

star star star_border star_border star_border

Mike Eide Henderson, NV

My first problem after signing up for their premium coverage. All went well on the first visit by a service technician. There was a part required to fix the problem. A month goes by and the problem comes back. We call the service company to find out where the part is and find out the claim has been denied. When we call FAHW they lie and tell me they left a voice mail after the service. We have no calls from them and no voice mail. We request a technician to be dispatched to fix the problem, even if we have to pay for the repairs. They indicate that once service has been denied they no longer have responsibility and we will have to find our own technician. They also charge an additional $75 fee that we had to call back to get reversed.

6 years ago

Reply from First American Home Warranty

Hello Mike,

Our records indicate you placed a claim for your kitchen refrigerator not working properly. All Desert Appliances Incorporated reported the thermal shell was deteriorated so the unit was not maintaining temperatures. Please be advised, thermal shells are not covered per your home warranty contract under Kitchen Refrigerator, Not Covered. At this time, your claim is considered closed.

Thank you.

Nov. 9th, 2019

star star star_border star_border star_border

Chris North Richland Hills, TX

Not sure why I’m giving them 2 instead of 1 but their phone system is horrible. Every time I have a question I get put on hold for an hour and then get transferred to four different people before hanging up the phone in frustration. Current home I just purchased has a keypad lock on it that is old and doesn’t work. Called to get it changed into an actual key door lock which I wouldn’t think would be such a big problem but they refuse to change the lock only fix the crappy one that’s on it. They literally haven’t helped me in any instance I’ve ever had. Oh and for being AMERICAN home warranty nobody there can speak fluid English and there’s always a language barrier.

6 years ago

star star star_border star_border star_border

Melissa Bradley Huntington Beach, CA

First they are getting 2 stars because they actually do communicate with me in a timely manner. However, their customer service sucks and the contractors they send out are incompetent. First about 4 months ago, I submitted a claim online that my dryer was having issues making extremely loud squealing noise. I was charged the $75 service fee. They sent a very nice man out to fix it. I thought it was all fixed. Then last month it starts doing the exact same thing. And my washer happened to die on me at the same time. Put in claim number 2. THis time the company they send out is here MAYBE 10 minutes (in that time he always used my restroom) didn't even look at the dryer or turn it on, tells me my whole front panel on the washer needs to be replaced and I will be charged extra for it being a stackable. WHAT??? I call First American, was told nothing would be extra as the $75 covers everything. a few days go by, the contractor does not return any of my calls. First American calls me and states they are ordering the parts for my washer, but the dryer is not covered. They claim "noise" is not an issue. WHAT????? Both time I explained the issue I was having and they had no problem charging me both times for the $75 service charge knowing they wouldn't cover "noise"? Mind you the dryer is not usable due to how extremely loud it is. Now they call me and tell me the contractor needs me to move the dryer from the washer (they are stackable) before they will schedule to come. Now I have to do part of their job for them? I'm a woman by myself and have to figure out how to get the dryer down before they come out? THey wouldn't even call me they will only talk to First American yet I am the one they need to schedule when they will come out. First American has not been a help whatsoever with this. THey use very unprofessional contractors, and they things at you last minute like this. Be very cautious of them.

6 years ago

star star star_border star_border star_border

Nathan H. Louisville, KY

**READ THE CONTRACT** I have had FAHW for 3 years. I've had a claim each of the years. First year was just the dryer(minor issue). Customer service = good Year two was the dishwasher, which was replaced. A quick note about this claim. ********************************************* ***Do not just accept the offer to replace*** ********************************************* You need to research the replacement item before accepting. FAHW tried to sneek by with replacing my dishwasher with one that was half the capacity and efficiency. I refused, and they gave me another offer 2 days later which after researching I accepted. My HVAC was also having issues which took them 2 weeks to fix. Customer service = OK On this third year, my HVAC broke down again. This time it needed to be replaced. It took a week and a half to diagnose the problem and as I am writing this it is still broken. My HVAC has been out for more than a month. During this whole process I have been calling and emailing with both FAHW and the contractor they selected. It took me a whole week to squeeze the info out of FAHW about the replacement equipment. Once the equipment was ordered, they told me 2-3 days. In actuallity it has taken 2 weeks. If you use FAHW always get info in writing. I had them send me emails with the info. I've finally gotten a scheduled installation date after 2 months. The problem has always been with the warranty company, never the contractor. Customer service = Bad A quick note about the customer service. Everytime I called, they would never have the info I needed. They would have to call around in their own company to get info from others. The last time I called, they had info, but it was outdated info from when I called 2 weeks ago and they just "assumed" is was right.

6 years ago

star star star_border star_border star_border

CARLOTTA MANEICE Meridianville, AL

We renewed our second year with First American Warrant and the service this time has been horrible. We have had a problem with our Washing Machine and the GE vendor contracted by 1st American dialed the wrong number to schedule an appointment, ordered parts for the washing machine that was not needed and left at our home. The final straw was throughout this entire process the 1st American Home Warranty Customer Service Representatives processes in getting a report from the GE Vendor, answering questions about the delay in repair, and/or replacement was insufficient and at times they were downright rude! Their answer to our situation was consistently the following, "we are waiting for a report", "they have 48 business hours to comply, " a supervisor will tell you the same thing," and "there is nothing we can do at this time." I put in a request to cancel my service and find another home warranty company.

6 years ago

Reply from First American Home Warranty

Hello Carlotta. We are aware that cash payment in lieu of the replacement of our clothes washer has been accepted. Please allow seven to ten business days for the processing and delivery of your check. Thank you.

Jun. 6th, 2019

star star star_border star_border star_border

Fran Charleston, WV

My daughter had coverage with First American Home Warranty but cancelled, thank goodness. I live with her and I paid the $95.00 deductible each time for more than 5 or 6 calls for the refrigerator. Ice maker would not work about 3 days after the repairman left. And he even told me once it needed to be cashed out. We have used ice trays for a year now & I am sick of it. FMHW WON!!!! With the $95.00 I have put out, we could have bought a frig. In the freezer right now, the ice cream is half soft. I had to throw out all the food in the other side once until they got a repairman. All I can say to others "Good Luck".

6 years ago

star star star star star

Tasha Denison, TX

Professional customer service reps. Phone calls and questions get answered quickly by real people. Quick response time by professional services. Transactions are easy. Have been pleased with their work.

6 years ago

Reply from First American Home Warranty

Hi Tasha. We appreciate your feedback. Thank you.

May. 31st, 2019

star star star star star_border

Anna Mount Washington, KY

Easy to request service; however, some of the providers were terrible. Heating & Air guy didn't complete the job and didn't want to work when he got here. Electrician came, looked at the job, had to get parts, never returned or returned our calls. I would like a way to get a partial refund for having to get our own person to come to the house.

6 years ago

Reply from First American Home Warranty

Thank you Anna for your review.

May. 31st, 2019

star star star star star

Beverly Arnold Lubbock, TX

We have used this service for 13 years, and I highly recommend .We have only had two bad experiences, and that was due to employees of the contractor(s), and they righted the situation.

6 years ago

Reply from First American Home Warranty

Thank you Beverly for your review!

May. 14th, 2019

star star star star star

Eric Stockton, CA

Within the first 2 months of having American home warranty my water heater went out and just a phone call away someone was there the next day to check and replace as needed thx American home warranty

6 years ago

Reply from First American Home Warranty

Thank you Eric for your feedback.

May. 10th, 2019

star star star star star

David chappell New Port Richey, FL

Over all every excellent service with the exception of one representative we spoke to. Very quick turn around on getting our appliance taken care of and following through with each step in the process.

6 years ago

Reply from First American Home Warranty

Thank you David for your review. We appreciate it.

Mar. 26th, 2019

star star star star_border star_border

Ramona Duenez Ogden, UT

We've had this company for 3 years. Our first experience with them was amazing. However, we opened a classroom on Sunday due to the water backing up and flooding the basement. We are unable to take showers, use the toilet or anything else that drains water into the main line. It is now Monday and still nothing. We called to ask about the progress of our claim and seven someone would be out. They notified my husband that it could still be another 2 to 3 days before someone comes out. We are ready to cancel and just call a plumber out.

6 years ago

Reply from First American Home Warranty

Hello Ramona,

We would like to apologize for any inconvenience you may have experienced during the handling of your claim. Please be advised, we attempted to contact you several times in order to discuss your claim but have been unsuccessful in reaching you. Please contact First American at your earliest convenience to further discuss your claim.

Thank you.

Apr. 17th, 2019

star star star star star_border

Jeff Taylor Conway, AR

We been covered by FAHW for going into our third year. We have had a service call each year. Some of their techs have been very prompt. Our recent experience with Sears Service was not prompt. Little communication about when the service or completion would happen. The actual service was fine

6 years ago

Reply from First American Home Warranty

Hello Jeff. We appreciate you taking the time to provide us with your feedback. Thank you for choosing First American.

Mar. 8th, 2019

check_circle

Verified Customer

star star star star star

Dr. Ron T.

Great service! Professional and knowledgeable!

6 months ago

Reply from First American Home Warranty

Dr. Ron T, Thank you for taking a moment to share your experience with us!

Jun. 19th, 2025

check_circle

Verified Customer

star star star star star

Mike

Fast service and great coverage. More than worth the price.

8 months ago

Reply from First American Home Warranty

Mike, Thanks so much for taking the time to share your experience with us!

Apr. 3rd, 2025

star star star star_border star_border

Caligirl2024

I’ve had my policy with them for almost two years, they great, but once I needed my water heater replaced, they sent a plumbing company the work with, and they wanted to over charge me to install the water heater. The home warranty is supposed to pay for the water heater, but the plumbing company that they hired wanted to charge me 2200 to install the water, once I felt this was to much, I ask the home warranty if they can pay me what it they were going to pay for the water heater, and I would hire another company. It was not a problem, but all they paid me was $460, and I used that money to hire another plumber, they installed my water heater for $1595, it was very disappointing that First American home warranty, was probably not really paying for my water heater with the plumber they hired, sounds to me when there were asking for 2200 it was all written in the price, so to me that made them very dishonest. At first I had great reviews about the company, like when they couldn’t fix my ice maker on the fridge, they gave me a brand new fridge. Overall, I can’t recommend them with the last claim I made, it was not justified the amount they paid me to replace my water heater.

1 year ago

star star star star star

Juliet Wells

Very helpful and didn't seem " put out " by explaining how the home warranty works. Most of all , the people I have spoken with , from First American Home Warranty, had a sense of humor and were friendly! Super important to me!!

1 year ago

Reply from First American Home Warranty

Juliet, Thank you for taking a moment to share your awesome experience with us!

Jun. 12th, 2024

star star star star_border star_border

DIY Guy Cathedral City, CA

I had chosen this company rather blindly and have used them for 2 years. The first year I only used them for an extra rider I purchased, which was for twice yearly HVAC tune ups for the AC in spring and heat in fall. Those services went well, but the customer needs to be aware that there is a relatively short window of time during which one can utilize these services and they won't be flexible about it. The customer service is minimal. Getting a person on the phone is time consuming and major chore. The website is only good for requesting service and checking the history of claims. The per service deductible is $85, which they immediately charge your account whether the service is rendered satisfactorily or not. The technicians were assigned quickly by the company, so if all goes smoothly it is a quick and easy process to request care, but if there are problems, getting help from the company to resolve the problem is snail pace. I had a simple bathroom sink faucet leak for which the technician was not able to find a replacement cartridge because they were no longer made. It took 4 months of living with a leaking faucet before I was the first to flinch and said "cash me out." The company paid $45.00 for me to purchase a matching set costing me $245 from Amazon, AND to pay a plumber to install it. I was easily able to do it myself. For this 4 month fiasco, the company paid less than $100 and I paid the equivalent of $500, on top of the premium I paid for the warranty. Needless to say I will never use this company again and cannot recommend it to others. Of course, not everyone would have the problem I had, but this company has poor customer service and no support to their paying customer to provide help. No peace of mind there. Just 4 months of frustration and hours of contacting the plumber and the Warranty service to make something happen. They are also more expensive than most of the competition.

2 years ago

star star star star star_border

Ellie Bradley Thousand Oaks, CA

We enjoy the security that having a warranty through First American Home Warranty gives because we can call and have someone help with our big needs. However, we have had a couple of times a situation where the company they sent fixed the problem called about but left more problems in their wake. Because the bolt was loose, over time the front of our dishwasher came off after they worked on it and stuff like that.

2 years ago

Reply from First American Home Warranty

Ellie, Thank you for taking the time to share your experience with us! Should you ever experience a concern, please do not hesitate to reach out to us and we can assist further. We look forward to being there for you, should you ever need us again.

Mar. 8th, 2023

star star star star star

Tara Gillispie Hurricane, WV

First American Home Warranty has been a pleasure to work with over the years. Their low price rate is the single best thing about them. Not to mention, all of the available products to provide coverage for. The technicians they send out have always been the best and have never taken more than a few days to resolve my issues.

3 years ago

Reply from First American Home Warranty

Tara, We appreciate you taking the time to share your five star review with us!

Oct. 28th, 2022

star star star star star

Christina Sutu-Wallar Santa Clara, CA

I used First American home warranty for about 2 years a new home owner of an older home. I liked that I could call them and they already had companies lined up for issues I had. My service call fee was very affordable, And the companies they used had good reviews online. I would recommend them to anyone looking for a home warranty!

3 years ago

Reply from First American Home Warranty

Christina, Thank you for sharing your five star review with us. It is fantastic to know that you recommend us! We look forward to being there for you, should you ever need us again.

Jul. 8th, 2022

star star star star star

Gary Tehachapi, CA

The company has been very quick to respond to repair requests to send out a repair person to our home. They also have been prompt in reimbursing me in two instances when it was necessary. It's also easy to use their website to request a repair.

4 years ago

Reply from First American Home Warranty

Gary, We appreciate you taking time to share your comments with us. It is great to hear that your claims were promptly resolved. We appreciate your continued trust in us.

Dec. 15th, 2021

star star star star star

Chelsi Day Ghiorzi Columbus, OH

We have used First American Home Warranty twice. Both houses, we have had to file claims. We had really positive experience!! Once they couldn't find a specific specialty person and approved us to find one ourself and reimbursed! Cannot more highly recommend.

4 years ago Edited July 6, 2022

Reply from First American Home Warranty

Chelsi, Thank you for sharing your experience. It is wonderful to hear that we have been able to be there for you and provide you stellar service! We look forward to being there for you, should you ever need us again.

Dec. 15th, 2021

star star star star star

Corryn Moore Charlotte, NC

First American home warranty has helped us many times. The biggest help was when our HVAC system went out. We were able to get a brand new unit with only paying for extras that needed to be tweaked to get the new system working.

4 years ago Edited July 8, 2022

Reply from First American Home Warranty

Corryn, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five star service and have your issues resolved! We appreciate your continued trust in us.

Oct. 28th, 2021

check_circle

Verified Customer

star star star star star

Arnold

I have had First Warranty 8 years and the claim I have made have been handled very well each time

1 year ago

Reply from First American Home Warranty

Arnold, We appreciate you taking the time to share your review with us. It is great to know that you had a five-star experience!

Sep. 5th, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Randy

Had service and when I contacted you said it was covered and you charged me $75 dollars when technician came out said I wasn’t cover. And was charged $165 by company for service call very disappointed with your company

1 year ago

check_circle

Verified Customer

star star star star star

Salvador Perez

Well, I like their customer service is really good and that they response right away

1 year ago

Reply from First American Home Warranty

Salvador, We appreciate you taking the time to share your review with us. It is great to know that you had a five-star experience!

Jun. 20th, 2024

check_circle

Verified Customer

star star star star star

Jen Wilson

We have received fast and competent service when we have needed to use the service

1 year ago

Reply from First American Home Warranty

Jen, Thanks so much for taking the time to share your review with us!

Jun. 20th, 2024

check_circle

Verified Customer

star star star star star

Mary

Very responsive. I liked the plumber you sent, and actually used him for other things!

1 year ago

Reply from First American Home Warranty

Mary, Thank you for putting your trust in us. We are pleased to hear your concerns have been resolved!

May. 22nd, 2024

check_circle

Verified Customer

star star star star star

Bonnie

Very quick on getting the information for someone to come out to see what the problem is.

1 year ago

Reply from First American Home Warranty

Bonnie, We appreciate you taking a moment to share your review!

Apr. 3rd, 2024

check_circle

Verified Customer

star star star star star

Jonna Ennis

First American was great at following up with us after we bought our home and throughout the year.

1 year ago

Reply from First American Home Warranty

Jonna, Thanks so much for taking the time to share your review with us!

Apr. 1st, 2024

check_circle

Verified Customer

star star star star star

Robert

The only issue is if it's an emergency, it usually still takes a few days. We can live with that.

1 year ago

Reply from First American Home Warranty

Robert, Thank you for sharing your review with us. We have a process when evaluating and determining an outcome for our customers, and do our best to keep this process moving forward until resolved. We will continue to be here for you should you need us in the future!

Mar. 20th, 2024

check_circle

Verified Customer

star star star star star_border

Wayne Anderson, SC

Easy to file a claim. Quick response and fast contractor provided. Some provided contractors have been slow to react.

1 year ago

Reply from First American Home Warranty

Wayne, Thank you for taking a moment to share your experience with us. We look forward to being there for you, should you ever need us again!

Mar. 13th, 2024

check_circle

Verified Customer

star star star star star

Carlotta

The service is it only efficient but it also addresses your issue in a timely manner.

1 year ago

Reply from First American Home Warranty

Carlotta, We appreciate you taking a moment to share your review with us!

Jan. 4th, 2024

check_circle

Verified Customer

star star star star star

Christina Leander, TX

Everyone we have been in contact with has been very helpful, courteous and extremely professional

2 years ago

Reply from First American Home Warranty

Christina, We appreciate you taking the time to share your review with us!

Dec. 8th, 2023

check_circle

Verified Customer

star star star star star

Jose Hernandez Cocoa, FL

So far I've had good experience with First America and also with the service the company provided

2 years ago

Reply from First American Home Warranty

Jose, We appreciate you taking the time to share your review with us! It is fantastic to know that you have been provided great service. The next time you may need us, we look forward to being there for you.

Dec. 29th, 2022

check_circle

Verified Customer

star star star star_border star_border

david g swain Scottsdale, AZ

The repair to the garage door opener repair only lasted 3 weeks before it broke again. The underlying problem needs to be addressed

2 years ago

Reply from First American Home Warranty

David, Thank you for sharing your comments with us. Please know that the contractor does guarantee their work for 30 days after your repair. Please reach out to us should you need additional assistance.

Jan. 4th, 2023

check_circle

Verified Customer

star star star star star

Helen Rodgers Granbury, TX

past experiences with them have been prompt and had no problem scheduling the services needed.

3 years ago

Reply from First American Home Warranty

Helen, Thanks so much for taking a moment to share your review with us!

Dec. 13th, 2022

First American Home Warranty Reviews