First American Home Warranty: Read 4,242 User Reviews From Real Homeowners

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Beverly Arnold Lubbock, TX

We have used this service for 13 years, and I highly recommend .We have only had two bad experiences, and that was due to employees of the contractor(s), and they righted the situation.

6 years ago

Reply from First American Home Warranty

Thank you Beverly for your review!

May. 14th, 2019

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Eric Stockton, CA

Within the first 2 months of having American home warranty my water heater went out and just a phone call away someone was there the next day to check and replace as needed thx American home warranty

6 years ago

Reply from First American Home Warranty

Thank you Eric for your feedback.

May. 10th, 2019

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David chappell New Port Richey, FL

Over all every excellent service with the exception of one representative we spoke to. Very quick turn around on getting our appliance taken care of and following through with each step in the process.

6 years ago

Reply from First American Home Warranty

Thank you David for your review. We appreciate it.

Mar. 26th, 2019

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Ramona Duenez Ogden, UT

We've had this company for 3 years. Our first experience with them was amazing. However, we opened a classroom on Sunday due to the water backing up and flooding the basement. We are unable to take showers, use the toilet or anything else that drains water into the main line. It is now Monday and still nothing. We called to ask about the progress of our claim and seven someone would be out. They notified my husband that it could still be another 2 to 3 days before someone comes out. We are ready to cancel and just call a plumber out.

6 years ago

Reply from First American Home Warranty

Hello Ramona,

We would like to apologize for any inconvenience you may have experienced during the handling of your claim. Please be advised, we attempted to contact you several times in order to discuss your claim but have been unsuccessful in reaching you. Please contact First American at your earliest convenience to further discuss your claim.

Thank you.

Apr. 17th, 2019

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Jeff Taylor Conway, AR

We been covered by FAHW for going into our third year. We have had a service call each year. Some of their techs have been very prompt. Our recent experience with Sears Service was not prompt. Little communication about when the service or completion would happen. The actual service was fine

6 years ago

Reply from First American Home Warranty

Hello Jeff. We appreciate you taking the time to provide us with your feedback. Thank you for choosing First American.

Mar. 8th, 2019

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Verified Customer

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Mike

Fast service and great coverage. More than worth the price.

8 months ago

Reply from First American Home Warranty

Mike, Thanks so much for taking the time to share your experience with us!

Apr. 3rd, 2025

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Caligirl2024

I’ve had my policy with them for almost two years, they great, but once I needed my water heater replaced, they sent a plumbing company the work with, and they wanted to over charge me to install the water heater. The home warranty is supposed to pay for the water heater, but the plumbing company that they hired wanted to charge me 2200 to install the water, once I felt this was to much, I ask the home warranty if they can pay me what it they were going to pay for the water heater, and I would hire another company. It was not a problem, but all they paid me was $460, and I used that money to hire another plumber, they installed my water heater for $1595, it was very disappointing that First American home warranty, was probably not really paying for my water heater with the plumber they hired, sounds to me when there were asking for 2200 it was all written in the price, so to me that made them very dishonest. At first I had great reviews about the company, like when they couldn’t fix my ice maker on the fridge, they gave me a brand new fridge. Overall, I can’t recommend them with the last claim I made, it was not justified the amount they paid me to replace my water heater.

1 year ago

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Juliet Wells

Very helpful and didn't seem " put out " by explaining how the home warranty works. Most of all , the people I have spoken with , from First American Home Warranty, had a sense of humor and were friendly! Super important to me!!

1 year ago

Reply from First American Home Warranty

Juliet, Thank you for taking a moment to share your awesome experience with us!

Jun. 12th, 2024

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DIY Guy Cathedral City, CA

I had chosen this company rather blindly and have used them for 2 years. The first year I only used them for an extra rider I purchased, which was for twice yearly HVAC tune ups for the AC in spring and heat in fall. Those services went well, but the customer needs to be aware that there is a relatively short window of time during which one can utilize these services and they won't be flexible about it. The customer service is minimal. Getting a person on the phone is time consuming and major chore. The website is only good for requesting service and checking the history of claims. The per service deductible is $85, which they immediately charge your account whether the service is rendered satisfactorily or not. The technicians were assigned quickly by the company, so if all goes smoothly it is a quick and easy process to request care, but if there are problems, getting help from the company to resolve the problem is snail pace. I had a simple bathroom sink faucet leak for which the technician was not able to find a replacement cartridge because they were no longer made. It took 4 months of living with a leaking faucet before I was the first to flinch and said "cash me out." The company paid $45.00 for me to purchase a matching set costing me $245 from Amazon, AND to pay a plumber to install it. I was easily able to do it myself. For this 4 month fiasco, the company paid less than $100 and I paid the equivalent of $500, on top of the premium I paid for the warranty. Needless to say I will never use this company again and cannot recommend it to others. Of course, not everyone would have the problem I had, but this company has poor customer service and no support to their paying customer to provide help. No peace of mind there. Just 4 months of frustration and hours of contacting the plumber and the Warranty service to make something happen. They are also more expensive than most of the competition.

2 years ago

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Ellie Bradley Thousand Oaks, CA

We enjoy the security that having a warranty through First American Home Warranty gives because we can call and have someone help with our big needs. However, we have had a couple of times a situation where the company they sent fixed the problem called about but left more problems in their wake. Because the bolt was loose, over time the front of our dishwasher came off after they worked on it and stuff like that.

2 years ago

Reply from First American Home Warranty

Ellie, Thank you for taking the time to share your experience with us! Should you ever experience a concern, please do not hesitate to reach out to us and we can assist further. We look forward to being there for you, should you ever need us again.

Mar. 8th, 2023

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Tara Gillispie Hurricane, WV

First American Home Warranty has been a pleasure to work with over the years. Their low price rate is the single best thing about them. Not to mention, all of the available products to provide coverage for. The technicians they send out have always been the best and have never taken more than a few days to resolve my issues.

3 years ago

Reply from First American Home Warranty

Tara, We appreciate you taking the time to share your five star review with us!

Oct. 28th, 2022

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Christina Sutu-Wallar Santa Clara, CA

I used First American home warranty for about 2 years a new home owner of an older home. I liked that I could call them and they already had companies lined up for issues I had. My service call fee was very affordable, And the companies they used had good reviews online. I would recommend them to anyone looking for a home warranty!

3 years ago

Reply from First American Home Warranty

Christina, Thank you for sharing your five star review with us. It is fantastic to know that you recommend us! We look forward to being there for you, should you ever need us again.

Jul. 8th, 2022

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Gary Tehachapi, CA

The company has been very quick to respond to repair requests to send out a repair person to our home. They also have been prompt in reimbursing me in two instances when it was necessary. It's also easy to use their website to request a repair.

3 years ago

Reply from First American Home Warranty

Gary, We appreciate you taking time to share your comments with us. It is great to hear that your claims were promptly resolved. We appreciate your continued trust in us.

Dec. 15th, 2021

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Chelsi Day Ghiorzi Columbus, OH

We have used First American Home Warranty twice. Both houses, we have had to file claims. We had really positive experience!! Once they couldn't find a specific specialty person and approved us to find one ourself and reimbursed! Cannot more highly recommend.

3 years ago Edited July 6, 2022

Reply from First American Home Warranty

Chelsi, Thank you for sharing your experience. It is wonderful to hear that we have been able to be there for you and provide you stellar service! We look forward to being there for you, should you ever need us again.

Dec. 15th, 2021

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Corryn Moore Charlotte, NC

First American home warranty has helped us many times. The biggest help was when our HVAC system went out. We were able to get a brand new unit with only paying for extras that needed to be tweaked to get the new system working.

4 years ago Edited July 8, 2022

Reply from First American Home Warranty

Corryn, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five star service and have your issues resolved! We appreciate your continued trust in us.

Oct. 28th, 2021

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Verified Customer

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Bonnie

I always get good service and good service people for my home

11 months ago

Reply from First American Home Warranty

Bonnie, Thanks so much for taking the time to share your review with us!

Dec. 18th, 2024

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Verified Customer

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Adrian

Anytime ive called they help us fairly quickly with our needs

11 months ago

Reply from First American Home Warranty

Adrian, We appreciate you taking the time to share your review with us! It is fantastic to know that you were provided five-star service. We will continue to be here for you should you need us in the future.

Dec. 18th, 2024

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Verified Customer

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Arnold

I have had First Warranty 8 years and the claim I have made have been handled very well each time

1 year ago

Reply from First American Home Warranty

Arnold, We appreciate you taking the time to share your review with us. It is great to know that you had a five-star experience!

Sep. 5th, 2024

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Verified Customer

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Randy

Had service and when I contacted you said it was covered and you charged me $75 dollars when technician came out said I wasn’t cover. And was charged $165 by company for service call very disappointed with your company

1 year ago

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Verified Customer

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Salvador Perez

Well, I like their customer service is really good and that they response right away

1 year ago

Reply from First American Home Warranty

Salvador, We appreciate you taking the time to share your review with us. It is great to know that you had a five-star experience!

Jun. 20th, 2024

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Verified Customer

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Jen Wilson

We have received fast and competent service when we have needed to use the service

1 year ago

Reply from First American Home Warranty

Jen, Thanks so much for taking the time to share your review with us!

Jun. 20th, 2024

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Verified Customer

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Mary

Very responsive. I liked the plumber you sent, and actually used him for other things!

1 year ago

Reply from First American Home Warranty

Mary, Thank you for putting your trust in us. We are pleased to hear your concerns have been resolved!

May. 22nd, 2024

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Verified Customer

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Bonnie

Very quick on getting the information for someone to come out to see what the problem is.

1 year ago

Reply from First American Home Warranty

Bonnie, We appreciate you taking a moment to share your review!

Apr. 3rd, 2024

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Verified Customer

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Jonna Ennis

First American was great at following up with us after we bought our home and throughout the year.

1 year ago

Reply from First American Home Warranty

Jonna, Thanks so much for taking the time to share your review with us!

Apr. 1st, 2024

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Verified Customer

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Robert

The only issue is if it's an emergency, it usually still takes a few days. We can live with that.

1 year ago

Reply from First American Home Warranty

Robert, Thank you for sharing your review with us. We have a process when evaluating and determining an outcome for our customers, and do our best to keep this process moving forward until resolved. We will continue to be here for you should you need us in the future!

Mar. 20th, 2024

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Verified Customer

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Wayne Anderson, SC

Easy to file a claim. Quick response and fast contractor provided. Some provided contractors have been slow to react.

1 year ago

Reply from First American Home Warranty

Wayne, Thank you for taking a moment to share your experience with us. We look forward to being there for you, should you ever need us again!

Mar. 13th, 2024

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Verified Customer

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Carlotta

The service is it only efficient but it also addresses your issue in a timely manner.

1 year ago

Reply from First American Home Warranty

Carlotta, We appreciate you taking a moment to share your review with us!

Jan. 4th, 2024

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Verified Customer

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Christina Leander, TX

Everyone we have been in contact with has been very helpful, courteous and extremely professional

1 year ago

Reply from First American Home Warranty

Christina, We appreciate you taking the time to share your review with us!

Dec. 8th, 2023

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Verified Customer

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Jose Hernandez Cocoa, FL

So far I've had good experience with First America and also with the service the company provided

2 years ago

Reply from First American Home Warranty

Jose, We appreciate you taking the time to share your review with us! It is fantastic to know that you have been provided great service. The next time you may need us, we look forward to being there for you.

Dec. 29th, 2022

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Verified Customer

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david g swain Scottsdale, AZ

The repair to the garage door opener repair only lasted 3 weeks before it broke again. The underlying problem needs to be addressed

2 years ago

Reply from First American Home Warranty

David, Thank you for sharing your comments with us. Please know that the contractor does guarantee their work for 30 days after your repair. Please reach out to us should you need additional assistance.

Jan. 4th, 2023

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Verified Customer

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Helen Rodgers Granbury, TX

past experiences with them have been prompt and had no problem scheduling the services needed.

3 years ago

Reply from First American Home Warranty

Helen, Thanks so much for taking a moment to share your review with us!

Dec. 13th, 2022

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Verified Customer

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Karen Lincoln, CA

They are promptly responsive when I call and schedule a contractor as quickly as possible.

3 years ago

Reply from First American Home Warranty

Karen, Thanks so much for sharing your great feedback with us regarding your recent service. We are thrilled to hear that we were able to have your appointment scheduled so quickly. We look forward to being there for you, should you ever need us again!

Nov. 30th, 2022

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Verified Customer

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kenneth lee wong Deland, FL

always excellent services, very quick scheduling/informing me/respobse to my problems

3 years ago

Reply from First American Home Warranty

Kenneth, We appreciate you taking the time to share your review with us!

Nov. 30th, 2022

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Verified Customer

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Gerald A Moore Stedman, NC

I've had some good experiences and some that haven't been good because of contractor availability in my area

3 years ago

Reply from First American Home Warranty

Gerald, We appreciate you taking the time to share your experience with us!

Nov. 30th, 2022

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Verified Customer

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RAFAEL A MELENDEZ ORTIZ Merced, CA

well, so far the response have been fast and easy, no problems at all in having my issue resolved

3 years ago

Reply from First American Home Warranty

Rafael, Thank you for sharing your review with us. It is always great to hear when our customers are provided excellent service!

Nov. 17th, 2022

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Verified Customer

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LIZY BABU KANDOTH Edinburg, TX

MY QUESTIONS WERE CLARIFIED CLEARLY. ALWAYS READY TO ANSWER QUESTIONS. MONEY WAS SENT AS PROMISED.

3 years ago

Reply from First American Home Warranty

Lizy, Thank you for your review. It is wonderful to know that we were able to fully assist you with your claim. We will continue to be here for you should you need us in the future.

Nov. 10th, 2022

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Verified Customer

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ERIC BECK Chesapeake, VA

Excellent Service and done on a timely matter and having experience company's to serve you.

3 years ago

Reply from First American Home Warranty

Eric, It is always great to hear when our customers have a fantastic experience with us! We will continue to be here for you should you need us in the future.

Nov. 11th, 2022

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Verified Customer

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Teresa Dickens Shingletown, CA

I have had good service from them. They have taken care of all my issues with my appliances.

3 years ago

Reply from First American Home Warranty

Teresa, We appreciate you taking the time to share your experience with us. It is great to know that we have been able to be there for you when you needed it most.

Nov. 11th, 2022

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Verified Customer

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Susan Bjorkman Alpharetta, GA

I have been a customer for over 5 years. Prompt service calls and professional service staff.

3 years ago

Reply from First American Home Warranty

Susan, Thank you for leaving us a five star review! We are so glad to have you apart of the First American Home Warranty family for over five years.

Nov. 9th, 2022

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Verified Customer

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Felicia Harris Reisterstown, MD

My sister recommended them and told me how they covered everything when they couldn't fix it

3 years ago

Reply from First American Home Warranty

Felicia, Thank you for taking a moment to share your review with us! We are always happy to go over any questions you may have regarding your contract. We will continue to be here for you should you need us in the future.

Nov. 9th, 2022

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Verified Customer

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Anne Moore Acworth, GA

The time that I used the service, I was pleased with the company providing the repair service.

3 years ago

Reply from First American Home Warranty

Anne, We are elated to hear that contractor was able to resolve your issue for you!

Nov. 9th, 2022

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Verified Customer

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Melissa Stem, NC

I've only been with them a short time but during that time that have been amazing to work with.

3 years ago

Reply from First American Home Warranty

Melissa, Thank you for putting your trust in us! We will continue to be here for you should you need us in the future.

Nov. 1st, 2022

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Verified Customer

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victor valencia North Hollywood, CA

customer service is phenomenal they communicate every step of the way during your claim and after

3 years ago

Reply from First American Home Warranty

Victor, Thank you for rating us five stars! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Nov. 1st, 2022

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Verified Customer

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Deborah Whaley Sugar Land, TX

We have had good experiences - I just would love to be able to contract with our preferred providers

3 years ago

Reply from First American Home Warranty

Deborah, Thank you for taking the time to share your review with us! We always welcome feedback as it helps us to consider changes that we could make. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Nov. 1st, 2022

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Verified Customer

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GLEN & CHARLENE GIBSON Akron, OH

We are pleased about the new water heater we now have by using our First American Home Warranty

3 years ago

Reply from First American Home Warranty

Glen and Charlene, We appreciate you taking the time to share your review with us! It is fantastic to know that we were able to replace your water heater for you. We will continue to be here for you should you need us in the future.

Oct. 28th, 2022

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Verified Customer

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Darlene Zaccaro Bend, OR

I am very satisfied with how I'm dealt with and I've never had any problems when I've had a claim

3 years ago

Reply from First American Home Warranty

Darlene, Thank you for your review! It is great to know that we have been able to be there for you when you most needed it.

Oct. 21st, 2022

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Verified Customer

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Ron Perras Oceanside, CA

I have been with this company for several years, they have always taken care of business.

3 years ago

Reply from First American Home Warranty

Ron, We appreciate you taking the time to share your review! It is great to know that we have been able to be there for you over the years. We look forward to being there for you, should you ever need us again.

Oct. 20th, 2022

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Verified Customer

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Susanne Ross Hephzibah, GA

Easy to put claims in, fast and good service from the companies that come out to fix things

3 years ago

Reply from First American Home Warranty

Susanne, Thanks so much for sharing your great feedback with us regarding your recent service. We are thrilled to hear that we were able to have this resolved for you so quickly! We look forward to being there for you, should you ever need us again.

Oct. 26th, 2022

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Verified Customer

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Dana Christian Colorado Springs, CO

The price and the easy way I could contact them. I haven't had to use them yet though.

3 years ago

Reply from First American Home Warranty

Dana, Thank you for sharing your review with us! We look forward to being there for you the next time you may need us.

Oct. 13th, 2022

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Verified Customer

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Ann King Pasadena, TX

Quick to respond when I first told them about my problem. Call appliance repair company right away.

3 years ago

Reply from First American Home Warranty

Ann, Thanks so much for sharing your feedback with us regarding your recent service. We are thrilled to hear that we were able to have this resolved for you so quickly! We look forward to being there for you, should you ever need us again.

Oct. 14th, 2022

First American Home Warranty Reviews