First American Home Warranty: Read 4,266 User Reviews From Real Homeowners

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Verified Customer

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margaret

when we have needed service, like re keying and appliance repair the services were completed in a timely fashion

6 years ago

Reply from First American Home Warranty

We appreciate your review Margaret and look forward to servicing you again in the future.

Aug. 13th, 2019

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Verified Customer

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George Greer

First American Home Warranty stands by their customers to makes sure all Warranty work is completed in a timely manner.

6 years ago

Reply from First American Home Warranty

Hi George, thank you for your review.

Aug. 13th, 2019

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Verified Customer

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Mr. Merrel WilkenFELD

prompt and couteous service repai manwas here within 48 hours and came back with new part in another 48 hours.

6 years ago

Reply from First American Home Warranty

Hello Merrel. We appreciate your review and we look forward to service you again in the future.

Aug. 7th, 2019

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Verified Customer

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Nora Bethany, OK

One time I had an electrician come out because I didn't have a electricity going to my dryer. I had good quick service.

6 years ago

Reply from First American Home Warranty

Nora, It is fantastic to hear that your issue was resolved. We look forward to providing you great service in the future.

Oct. 18th, 2021

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Verified Customer

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Ronald

The repairman was supposed to come and fix my refrigerator but I have yet to hear from him. I was without a refrigerator for three solid weeks the first time and now I've been out again for a week.

6 years ago

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Verified Customer

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James

We had a problem and made arrangements for a company to come in and take care of it. Everything was smooth and easy.

6 years ago

Reply from First American Home Warranty

Hi James. We appreciate your feedback.

Aug. 1st, 2019

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Verified Customer

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anonymous

Sometimes the calls are long before I can get an attendant. I have used it recently and the repairs were done in a timely manner.

6 years ago

Reply from First American Home Warranty

Thank you for your feedback.

Aug. 1st, 2019

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Verified Customer

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Reginald

Pretty good bang for my buck. It's been a great public great company I've had no complaints whatsoever.

6 years ago

Reply from First American Home Warranty

Hello Reginald. Thank you for your review.

Aug. 1st, 2019

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Verified Customer

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Lourdes

Great customer service. I needed to use my warranty for a water heater in the water heater was replaced.

6 years ago

Reply from First American Home Warranty

Lourdes, Thanks so much for sharing your review. It is always great to hear when our customers have a fantastic experience with us!

Oct. 18th, 2021

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Verified Customer

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Wes

They're very easy to work with and there when we needed them. They have taken care of things so far.

6 years ago

Reply from First American Home Warranty

Thank you Wes for your feedback.

Aug. 1st, 2019

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Verified Customer

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Mary

Pretty good at resolving issues. I've used it several times the last time was a swimming pool problem I filed online and everything was very good.

6 years ago

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Verified Customer

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KAREN SWINBURNE

THEY WERE ON TOP OF MY ISSUE. ALSO WHEN THEY HAD TO RESCHEDULE THEY WERE ABLE TO ACCOMIDATE MY SCHEDULE AS WELL.

6 years ago

Reply from First American Home Warranty

Thank you Karen for your feedback!

Jul. 3rd, 2019

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Verified Customer

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Shirley Hope

First American Home Warranty has been very responsive each time we have called. They are professional and efficient

6 years ago

Reply from First American Home Warranty

We appreciate your review Shirley.

Jul. 3rd, 2019

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Verified Customer

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Claudia Bonham

Had garage door opener replaced but had to pay $98 above the $75 fee adjustment?? Cost. This should be covered if it is needed to make the new opener work correctly.

6 years ago

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Verified Customer

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Travis Blacklick, OH

Any issues we've called for, they're very quick getting it taken care of. I haven't had any problems with it.

6 years ago

Reply from First American Home Warranty

Travis, Thank you for your feedback. We are delighted to know that you had a smooth claim process. We appreciate your continued trust in us.

Oct. 18th, 2021

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Verified Customer

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Bobbie Iowa Park, TX

Every time I call, I never have a problem with the service, it's exceptional. I had to use it for my refrigerator.

6 years ago

Reply from First American Home Warranty

Bobbie, Thank you for taking time to leave us a review!

Oct. 18th, 2021

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Verified Customer

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Fahim San Ramon, CA

We have been pretty satisfied when we contact them. They are very professional and polite and easily accessible.

6 years ago

Reply from First American Home Warranty

Thank you Fahim, we appreciate your review

Jun. 25th, 2019

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Verified Customer

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Deepa

They did their job well and on time. It was easy to contact them over the phone and they were very responsive.

6 years ago

Reply from First American Home Warranty

Thank you Deepa for your review.

Jun. 19th, 2019

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Verified Customer

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David Martinez

The deductible is very high for each service. Sometimes it''s cheaper to call a repairman and the service call would be half that price.

6 years ago

Reply from First American Home Warranty

Thank you David for your feedback.

Jun. 19th, 2019

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Verified Customer

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Debbie Johnston

We were satisfied with the outcome of the last issue but not the amount of time it took and the number of people that we had to deal with

6 years ago

Reply from First American Home Warranty

Thank you Debbie for your review.

Jun. 19th, 2019

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Verified Customer

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Islande

They are right on top of it when you call. They came out and they were right on ti and had it fixed within a few days.

6 years ago

Reply from First American Home Warranty

Islande, thank you for taking the time to leave this review.

Jun. 17th, 2019

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Verified Customer

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Steve Thousand Oaks, CA

First American Home Warranty is very responsive. I needed to replace the hot water heater and it was timely.

6 years ago

Reply from First American Home Warranty

Steve, We appreciate you taking the time to leave us a review!

Nov. 18th, 2021

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Verified Customer

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Nancy McKeesport, PA

I had a problem with my dishwasher and I called and they took care of it right away. They handled it quickly.

6 years ago

Reply from First American Home Warranty

Hi Nancy. We are so happy to hear that your dishwasher was repaired. We appreciate you taking the time to let us know how we are doing.

Jun. 17th, 2019

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Verified Customer

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Brittney

We are three weeks without air conditioning and we are being told it will be at least 2 more weeks without in the hottest part of the year. They keep trying to fix things instead of replace unit. At this point it has gotten ridiculous and their customer service is terrible.

6 years ago

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Verified Customer

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Jeannie

Easy to use and always there for you! Repairs have always been fixed in timely manner.it gives me a lot of peace knowing I have this warranty.

6 years ago

Reply from First American Home Warranty

Thank you Jeanie for your review.

Jun. 12th, 2019

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Verified Customer

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michelle

customer service is great; vendors could be better - don't trust vendors after plumber completely overcharged me for an addtl service

6 years ago

Reply from First American Home Warranty

Thank you Michelle for your review.

Jun. 12th, 2019

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Verified Customer

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Anonymous

Great customer service - I just wish they covered more i.e. the studio above my garage even though it is a detatched garage

6 years ago

Reply from First American Home Warranty

Thank you for your review.

Jun. 4th, 2019

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Verified Customer

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Audry Wolff

Took too long to get my oven fixed. Part had to be ordered, but took an additional week to get service scheduled after part was received.

6 years ago

Reply from First American Home Warranty

Hi Audry. Thank you for your review.

Jun. 4th, 2019

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Verified Customer

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Clara Vargas

Their customer service has been great. They've always been very courteous and understanding of our needs.

6 years ago

Reply from First American Home Warranty

We appreciate your review, Clara.

Jun. 4th, 2019

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Verified Customer

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Gabriela

Customer service was quick and responsive on getting to my claims. Overall it was a good experience.

6 years ago

Reply from First American Home Warranty

Hi Gabriela, thank you for your review.

Jun. 3rd, 2019

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Verified Customer

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Mary

They are the best, my experience has been the best. They came and fixed my washer and did a great job.

6 years ago

Reply from First American Home Warranty

Thank you Mary for your review.

Jun. 3rd, 2019

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Verified Customer

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Jason

It is convenient and always works. I was able to get my claim easily through and the reimbursement check mailed to me.

6 years ago

Reply from First American Home Warranty

Thank you Jason for your review!

Jun. 3rd, 2019

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Verified Customer

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Gary

They get right with it and get it done. They do what they say they are going to do and everything is perfect.

6 years ago

Reply from First American Home Warranty

We appreciate your feedback, Gary!

Jun. 3rd, 2019

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Verified Customer

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Mavy Magna, UT

First American always gets a good company to work on the problem. The last time I called, the person came right away.

6 years ago

Reply from First American Home Warranty

Thank you Mavy for your review.

Jun. 4th, 2019

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Verified Customer

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Anonymous Mountain View, CA

I trust the company so far. It is a little expensive but it has been a good experience. The customer service has been really good.

6 years ago

Reply from First American Home Warranty

We appreciate your review. Thank you!

Jun. 4th, 2019

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Verified Customer

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Elaine Robbins Clinton, MS

Courteous, very professional, and follow up with the customer to make sure work was done in a timely manner

6 years ago

Reply from First American Home Warranty

We appreciate your feedback Elaine.

Jun. 4th, 2019

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Verified Customer

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Van Columbia, SC

excellent service and communication. They allowed me to find my own repair company when one was not available

6 years ago

Reply from First American Home Warranty

Thank you Van for your review!

May. 31st, 2019

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Verified Customer

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Teresa Manteca, CA

They have been nothing but helpful when needed and have solved the problems that have come up in a timely manner

6 years ago

Reply from First American Home Warranty

Thank you Teresa for your review.

May. 31st, 2019

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Verified Customer

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Anonymous

About a month ago I made a call in and the agent helped me get the order in and the service was great.

6 years ago

Reply from First American Home Warranty

Hello, we appreciate your review and look forward to servicing you again in the future.

May. 29th, 2019

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Verified Customer

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Barry

Everything was timely. The plumbing was stopped up and the fix was timely and everything and I've never had a problem.

6 years ago

Reply from First American Home Warranty

Hi Barry. Thank you for your review. We are glad to hear your plumbing stoppage was resolved. We look forward to servicing you again in the future.

May. 29th, 2019

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Verified Customer

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Jennifer

We love the great communication that we get from them. The service is done very quickly, and they do a great job.

6 years ago

Reply from First American Home Warranty

Thank you Jennifer for your review.

May. 29th, 2019

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Verified Customer

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Cathy Spring, TX

Everything is taken care of in a timely manner. I was satisfied with how they took care of me as a customer.

6 years ago

Reply from First American Home Warranty

Cathy, It is fantastic to hear that your issue was resolved promptly!

Oct. 18th, 2021

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Verified Customer

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Charles Aptos, CA

Like the service provided. I think that it is very beneficial. The response time is almost immediate.

6 years ago

Reply from First American Home Warranty

Hi Charles. Thank you for your review.

May. 29th, 2019

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Verified Customer

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Kwentin

Someone was sent to our house to fix our water heater very quickly. Customer service is very prompt.

6 years ago

Reply from First American Home Warranty

Hi Kwentin. Thank you for your feedback.

May. 29th, 2019

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Steven Renke

The service has no email address, and the only way to cancel a contract is to call during normal business hours and wait on the phone to do it. Its 2025, they should have this automated and easier. It appears they want me to pay forever for this. service is fine - didnt really use it but it was nice to have. Its just very frustrating to be stuck on auto-renew with no easy to way to cancel. also, there is an early termination fee which is also ridiculous in my opinion. What is that protecting against? not a good value in my opinion.

9 months ago

Reply from First American Home Warranty

Steven, Thank you for reaching out. Cancellations can be submitted to cancellationsupport@firstam.com. As your home warranty is an annual contract, please call us at 800-327-9292 Ext. 7521 to discuss any fees that may be associated with cancelling.

Mar. 24th, 2025

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Clemmie & Mandy Johnson Citrus Heights, CA

I liked having First American for a time. Their rates were reasonable and competitive. Unfortunately, their service call charge increased too much and became more expensive. It seemed that they started to cover less but charge more each year. It’s hard to justify paying more for less. 😞

2 years ago Edited September 15, 2023

Reply from First American Home Warranty

Clemmie & Mandy, Thank you for sharing your feedback with us. It is our goal to provide our customers with a successful resolution, and we will share your comments with our team to ensure our quality of service meets our customers’ expectations.

Sep. 26th, 2023

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Verified Customer

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ROBERT Taylors, SC

My wife and I have been customers with FAHW for nearly five years and we had purchased what we thought was the premier protection package for our home. Up until April 14, 2023, we thought FAHW was a forthright company that stood by what they advertised in relation to home protection. Unfortunately, we were to learn what a double-talking scam FAHW was when I called to initially ask what protections our policy afforded us. At first, I spoke to someone in "Ecuador" who told could no "Help Me", then it was off to some other foreign country service center. When I asked for a copy of my policy coverage, I was told it would be mailed to me in 10 to 15 business days. When I once again explained that my home had various levels of damage, *e.g. air conditioning, duct work, mold, etc.) I was told "restrictions" were the norm and I could not be assisted at that time. So, here we are, 71 years old and 75 years old, and we have been hustled. I served 25 years in the Navy and my wife served 25 years in the CIA. We are retired and sadly disappointed in FAHW whom we thought was an honest company

2 years ago

Reply from First American Home Warranty

Hi Robert. Thank you for sharing this feedback with us. Can you please provide us your claim number so we can look into this further to better understand what may be going on?

Apr. 26th, 2023

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Kelly Mustang, OK

Our fireplace issue has still yet to be resolved. The “service company” who came out on the call didn’t fix the shut on/off issue. When I called the company to reschedule a followup, they told me they only cover their work for 30 days and normally don’t mess with fireplaces. Called First American for assistance, spoke to Shelley C, who willing agreed to look into the issue but I’ve never heard back. Sent her the pictures, receipts, etc. as requested but no response. And this was back in February. My overall rating is low because I’m paying for services that aren’t being completed.

2 years ago

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SUSAN MI

I have been a customer since 2009. Since then, I have used this service lots of times, most recently, to replace my stove and hot water heater, when both could not be repaired and parts were obsolete!

2 years ago

Reply from First American Home Warranty

Susan, Thanks so much for sharing your five star review with us! It is wonderful to know that we have been there for you when you most needed it. We look forward to being there for you, should you ever need us again.

Jan. 27th, 2023

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Jaime Clovis, CA

so far everything has gone well have not had any issues since the first time when I had an issue with my refrigerator it took some time to get the part, after that I have had some guys doing the work and getting it done successfully. Thank you

2 years ago

Reply from First American Home Warranty

Jaime, We appreciate you taking the time to share your review with us!

Jan. 11th, 2023

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