First American Home Warranty: Read 4,391 User Reviews From Real Homeowners

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Verified Customer

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Regis A. Jameson Phoenix, AZ

Always responds immedialely to claims--very efficient, knowledgeable--referrals have been excellent-

3 years ago

Reply from First American Home Warranty

Regis, Thank you for putting your trust in us! We look forward to being there for you, should you ever need us again.

Nov. 9th, 2022

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Verified Customer

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Bruce Johnson Loudon, TN

Coverage without hassle. First American has always assigned competent service organizations to fix our problems.

3 years ago

Reply from First American Home Warranty

Bruce, We appreciate you taking the time to share your review. It is always great to hear when our customers have a fantastic experience with us!

Nov. 9th, 2022

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Verified Customer

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Pamela Kennedy Spartanburg, SC

The staff is friendly and professional. I always receive great service from the providers they recommend.

3 years ago

Reply from First American Home Warranty

Pamela, It is always great to hear when our customers are provided excellent service!

Oct. 26th, 2022

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Verified Customer

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Alan Henson San Leandro, CA

Scheduled and appointment 3x the repairman did not show. AHW would not find another company. Forced me to continue setting up appointments with them. No callbacks from that company or AHM which they promised they would do within 48hrs. 96hrs in still no callback.

3 years ago

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Verified Customer

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Carman Coco Tucson, AZ

It was easy to purchase the warranty. Since I have not had to have service I cannot rate with any knowledge.

3 years ago

Reply from First American Home Warranty

Carman, Thank you for sharing your review! We look forward to being there for you, the next time you may need us.

Oct. 26th, 2022

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Verified Customer

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Renee Brown Prescott, AZ

They are always fast & efficient. So far I've never had a problem & I've been with them for 8 years.

3 years ago

Reply from First American Home Warranty

Renee, Thank you for sharing your review! It is fantastic to know that we have been able to be there for you for the past 8 years. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Oct. 14th, 2022

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Verified Customer

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Jessica Williams Kennesaw, GA

It was helpful and unexpectedly I had an issue in my home right after getting the warranty and they were able to send someone out.

3 years ago

Reply from First American Home Warranty

Jessica, We appreciate you taking the time to share your review. We will continue to be here for you should you need us in the future!

Oct. 14th, 2022

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Verified Customer

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Biancanieves Garza Penn Valley, CA

Access was timely , efficient, and effective. We had a good choice of times, and days. The locksmith changed all our locks and provided new keys!

3 years ago

Reply from First American Home Warranty

Biancanieves, Thank you for your feedback. We are delighted to know that you had a smooth claim process. We appreciate your continued trust in us!

Oct. 14th, 2022

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Verified Customer

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Peggy Payne Eugene, OR

My dishwasher is not fixed you sent a service man out here who said he cannot get parts. I called customer service and ask for help and was told that you would find someone who can get parts and fix my dishwasher, I have heard nothing. Am I going to get service.

3 years ago

Reply from First American Home Warranty

Hello Peggy,

Thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that on October 19, 2022, First American received your invoice for your contractor diagnosing the dishwasher as unrepairable and the replacement of your dishwasher. On October 19, 2022, First American reimbursed you $865.98. Please allow 7-10 business days to receive the check.

First American considers this claim closed.

Thank you,

Oct. 19th, 2022

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Verified Customer

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Virginia Holdinski Redondo Beach, CA

Very easy t work with. I called about my oven problem and they immediately sent out a repairman. Excellent !

3 years ago

Reply from First American Home Warranty

Virginia, Thank you for leaving us a five star review! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Oct. 12th, 2022

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Verified Customer

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Jeff Linz Vallejo, CA

I have had some service call issues in the past. Sent me a less than reputable plumber. When I had a good plumber in the past from FAHW, wanted to use him.

3 years ago

Reply from First American Home Warranty

Jeff, Thank you for sharing your comments with us. We do our best to connect with contractors that you may want to service your claim but may not always be able to schedule service with them. For example, the wait time to service your claim may be significantly longer than scheduling with someone else. We look forward to providing you great service in the future.

Oct. 12th, 2022

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Verified Customer

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Jose Cancel Rivera Temple, TX

Since I have first American Home warranty anything that goes wrong I called them and they sent me a team to fix it.

3 years ago

Reply from First American Home Warranty

Jose, Thank you taking time to share your review with us! It is great to know that your claim was able to be resolved promptly. We appreciate your continued trust in us.

Sep. 28th, 2022

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Verified Customer

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Yvette C Jones Lancaster, CA

I chose them because of there great reputation.Unfortunately I haven't had to use my coverage as of yet.

3 years ago

Reply from First American Home Warranty

Yvette, We appreciate you taking the time to share your five star review with us. We will continue to be here for you should you need us in the future!

Sep. 19th, 2022

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Verified Customer

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Melchor Avillaneda Cypress, TX

Good response,fast service. Every time I call I get someone to help me with my claim or something I need to know.

3 years ago

Reply from First American Home Warranty

Melchor, We appreciate you taking a moment to share your experience with us!

Sep. 20th, 2022

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Verified Customer

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Robbyn Spanish Fork, UT

Excellent service! Very easy to work with and they try to get the best service for you and your situation.

3 years ago

Reply from First American Home Warranty

Robbyn, Thank you for sharing your feedback. We are thrilled to know that you have been provided excellent service! We will continue to be here for you should you need us in the future.

Sep. 19th, 2022

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Verified Customer

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Bernadine Union City, CA

Less hassle!! Keep you up to date!! Prompt service!! Everyone knows their job!! Customer service aware what going on!!

3 years ago

Reply from First American Home Warranty

Bernadine, Thanks so much for taking the time to share your experience with us!

Sep. 20th, 2022

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Verified Customer

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Frances Mayer Olive Branch, MS

Good customer service, fast response from quality company for repairs. Prompt call back to explain your service needed.

3 years ago

Reply from First American Home Warranty

Frances, Thank you for your review. It is always great to hear when our customers are provided excellent service!

Sep. 20th, 2022

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Verified Customer

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Roddy Gee Sacramento, CA

Great CustomerService but companies that work via first American are not all educated to identify and resolve issues the first time

3 years ago

Reply from First American Home Warranty

Roddy, Thank you for your review. We are disappointed to hear that you have had this experience. We take all feedback provided to us seriously, as it helps us to make changes where needed.

Oct. 3rd, 2022

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Verified Customer

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Enemecio Ochoa Roanoke, TX

Because when I open a work order the company they send take a day or two just to tell me the they going to be at my house the next day

3 years ago

Reply from First American Home Warranty

Enemecio, Thanks so much for sharing your great feedback with us regarding your recent service. We are thrilled to hear that we were able to have this resolved for you so quickly. We look forward to being there for you, should you ever need us again.

Sep. 21st, 2022

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Verified Customer

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Jack Smith

Put claim in for fridge not working. Took the company 5 days before coming out.they showed in a car with no parts in it so now it's gonna be another 4 to 5 days to get fixed.

3 years ago

Reply from First American Home Warranty

Jack, Thank you for your comments. We did request additional information from you so we could further look into your claim, but was not able to connect with you. Should you still need assistance, please feel free to reach out to us.

Nov. 2nd, 2022

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Verified Customer

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Elena Brettillo Northglenn, CO

The plu.mber you sent out has been here before and is very efficient and helpful with recommendations

3 years ago

Reply from First American Home Warranty

Elena, We are elated to hear that plumber was able to resolve your issue for you!

Sep. 8th, 2022

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Verified Customer

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Raymond Gregory Klein

Our Warrenty was set up by our realtor when selling our last home. We are very pleased with the service.

3 years ago Edited January 17, 2026

Reply from First American Home Warranty

Raymond, We appreciate you taking the time to share your review! We appreciate your patience with the contractor as they work through their appointments and look forward to assisting you in the future.

Sep. 9th, 2022

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Verified Customer

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Martin Thompson Knoxville, TN

The website is easy to navigate. Depending on the trade, it can take several days to see a technician. Work is done quickly and efficiently.

3 years ago

Reply from First American Home Warranty

Martin, We appreciate you taking the time to share your review with us!

Sep. 9th, 2022

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Verified Customer

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RICARDO GARCIA Santa Ana, CA

I just been helped out with a few services,they respond fast ,like the ac & plumbing. Now It works like new!

3 years ago

Reply from First American Home Warranty

Ricardo, Thank you for taking time to share your five star review with us! We are thrilled to hear that your issue has been resolved. We will continue to be here for you should you need us in the future.

Sep. 1st, 2022

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Verified Customer

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Helen Gilbert, AZ

Great customer service, great time repairs from the service company that were recommended by First za

3 years ago

Reply from First American Home Warranty

Helen, We appreciate you taking the time to share your review with us. It is fantastic to know that you had a five star experience!

Sep. 1st, 2022

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Verified Customer

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Billy John Harris Rockport, TX

they have always come through with what they promise. The only reason not a 5 star is it usually takes 3-4 days before someone comes out.

3 years ago

Reply from First American Home Warranty

Billy John Harris, We appreciate you taking the time to share your review. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Sep. 2nd, 2022

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Verified Customer

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Rosemarie Furnari Pearland, TX

I needed a plumber and reached out to First American. They sent my request to a plumber whose initial extimated time was between 8 and 12. That changed every half hour so I wasted an entire waiting for a company that never showed up.ted time would be between 8 and 12. That time changed every half hour after 12 and at 6 PM

3 years ago

Reply from First American Home Warranty

Hello Rosemarie,
We would like to apologize for any inconveniences and delays you have experienced during the handling of your claim. Upon review, you placed a claim for your toilet because you attempted a repair that was unsuccessful. Please be advised, there was no normal wear and tear failure which is what the home warranty contract covers. First American considers this claim closed.
Thank you.

Sep. 9th, 2022

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Verified Customer

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Jynell cowett Sand Springs, OK

Their repair companies they deal with seem to be very reputable & prompt in getting the problem fixed

3 years ago

Reply from First American Home Warranty

Jynell, Thank you for sharing your five star review with us!

Aug. 26th, 2022

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Verified Customer

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Danny R. Sugar Land, TX

very responsive when needed. Very easy to schedule service online. Prompt response. Good and clear communication

3 years ago

Reply from First American Home Warranty

Danny, Thank you for your review. It is great to know that you find it easy to submit a claim online! We’re glad you chose us and look forward to being here when you need us again.

Aug. 26th, 2022

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Verified Customer

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Gerry Zimmerman Larkspur, CO

My first experience on a claim found the staff person not willing to reimburse me for an equivilent A/Cnit to replace the one that had failed. Very disappointinig.unit

3 years ago

Reply from First American Home Warranty

Gerry, Thank you for sharing your review with us. It looks like our team was able to process the reimbursement for your claim. We hope the next time you may need us, you will give us another chance to meet your needs.

Aug. 26th, 2022

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Verified Customer

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Richard A Stumberg Anaheim, CA

Well I have not had to use it yet but I hope every thing goes well when I do.Folks seem to be nice enough,

3 years ago

Reply from First American Home Warranty

Richard, Thank you for your review. We look forward to being there for you, should you ever need us!

Aug. 11th, 2022

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Verified Customer

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Jimmie Holloway Murrieta, CA

Speed and efficienty. I really appreciate your speed of handling issues. However, I believe tha value is inequitable

3 years ago

Reply from First American Home Warranty

Jimmie, Thank you for sharing your review with us! It is great to know that our team has quickly resolved your issues for you. We will continue to be here for you should you need us in the future.

Aug. 12th, 2022

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Verified Customer

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Nancy Bigam Wesley Chapel, FL

Had a problem with my washing machine and they couldn't fix it so they got me a brand new one! Yippee.

3 years ago

Reply from First American Home Warranty

Nancy, We appreciate you taking a moment to share your review! It is wonderful to know that we were able to replace your washer for you. We will continue to be here for you should you need us in the future.

Aug. 12th, 2022

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Verified Customer

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KEVIN LI Monterey Park, CA

Wonderful experience. It's easy, quick response. Good job. We are very satisfied. We referred you to our friends

3 years ago

Reply from First American Home Warranty

So great to hear, Kevin, thank you!

Aug. 4th, 2022

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Verified Customer

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Regina Washington Ogden, UT

Every time I have submitted a claim, your staff has reacted immediately and professionally to resolve the issue.

3 years ago

Reply from First American Home Warranty

We are always here for you Regina! Thank you for your review.

Aug. 4th, 2022

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Verified Customer

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Sheldon M Shapiro Medford, OR

Had a hard time with the first person I talked to about my claim. She didn't understand what I was telling her, had to talk to a spervisor to get it right.

3 years ago

Reply from First American Home Warranty

Hello Sharon,

We would like to apologize for any inconveniences or delays you may have experienced during the handling of your claim.
Upon review, you stated one of the water leaks has been repaired and the other issue will be fixed tomorrow. As such, your claim is considered pending.

Thank you.

Aug. 16th, 2022

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Verified Customer

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Emilio Gonzalez Ocala, FL

I had some issues with my service and they listened and work out the issues I had, excellent customer service.

3 years ago

Reply from First American Home Warranty

Emilio, We appreciate you taking a moment to share your review with us!

Jul. 28th, 2022

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Verified Customer

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Patricia Nellis

We have heard great things about them, also family member used them and they were so helpful to resolve the situation

3 years ago

Reply from First American Home Warranty

Patricia, We’re grateful for your kind review! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Jul. 19th, 2022

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Verified Customer

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ATTICUS T TAYLOR

Responsiveness and customer care is great. Staff is supportive, professional and caring. Regrettably, deductible and premiums have climbed.

3 years ago

Reply from First American Home Warranty

Atticus, Thank you for taking a moment to share your review with us. We will continue to be here for you should you need us in the future!

Jul. 20th, 2022

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Verified Customer

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Rob Middleton

They have been helpful in reducing the costs I incur if something happens to my home. The customer service has been friendly and helpful.

3 years ago

Reply from First American Home Warranty

Rob, Thank you for sharing your experience with us! We will continue to be here for you should you need us in the future.

Jul. 19th, 2022

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Verified Customer

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Robert Liberty, MO

Fast, fair and professional service. I am very please. Technician answered all of my questions and concerns

4 years ago

Reply from First American Home Warranty

Robert, Thank you for your review! It is fantastic to hear that your issue was resolved. We look forward to providing you great service in the future.

Jul. 14th, 2022

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Verified Customer

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Bradford Beadle Glenside, PA

The people to the house do a good job. However your responce time for parts and service follow up is poor. Still waiting on my dish washer repair.

4 years ago

Reply from First American Home Warranty

We did request additional information from you so we could further look into your claim, but was not able to connect with you. Should you still need assistance, please feel free to reach out to us.

Nov. 2nd, 2022

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Verified Customer

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Anthon Capshaw Oak Ridge, TN

Enjoy the service and it has helped tremendously. Easy to put claims and get work done and response time are good

4 years ago

Reply from First American Home Warranty

Anthon, We appreciate you taking the time to share your review with us!

Jul. 8th, 2022

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Verified Customer

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Patricia Lawrence Hillsboro, OR

My fridge died, they tried to repair, couldn't and replaced it with a new fridge of a different brand. I love it!

4 years ago

Reply from First American Home Warranty

Patricia, Thank you for sharing your review with us. We are thrilled to know that we were able to replace your appliance for you! We appreciate your continued trust in us.

Jul. 8th, 2022

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Verified Customer

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Jenni Kosse Colton, CA

They acted quickly. Took my concerns seriously and got me a new fridge for the cost of one service call.

4 years ago

Reply from First American Home Warranty

Jenni, We appreciate you taking the time to share your review with us. It is fantastic to hear that your issue was resolved. We look forward to providing you great service in the future!

Jul. 8th, 2022

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Verified Customer

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Irene Paz Fresno, CA

When wehave a problem with anything in our home it is an easy process to get someone to come out and fix the problem.

4 years ago

Reply from First American Home Warranty

Irene, Thank you for sharing your review with us. We look forward to providing you great service in the future!

Jul. 7th, 2022

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Verified Customer

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Leanne Collier Weatherford, TX

Pretty good service, nice reps, no one is perfect but have had to chase answers down on several claims several times repeatedly.

4 years ago

Reply from First American Home Warranty

Leanne, Thank you for taking a moment to leave your review. We appreciate your patience with as we worked to resolve your claim and look forward to being there for you, should you ever need us again.

Jul. 8th, 2022

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Verified Customer

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Molly Haro Willow Spring, NC

Terrible. It is so difficult to get a real person on the phone even when I ask for an agent over and over again. Its been 5 weeks and my AC is still not fixed. The contractor is ignoring me and wont take my calls, and YOU WONT DO ANYTHING ABOUT IT

4 years ago

Reply from First American Home Warranty

Hello Molly. Our records indicate you placed a claim on May 23, 2022, for your air conditioner indicating it is blowing hot air. First American dispatched independent contractor, 5 Star Mechanical HVAC Services, to diagnose the failure. The contractor reported the evaporator coil has an unrepairable leak and recommended replacement of the unit. First American authorized the replacement and ordered the equipment.

As of July 13, 2022, First American attempted to contact both the contractor and you and is awaiting responses. First American apologizes for any inconveniences you have experienced during the handling of your claim.

Please be advised, First American considers this claim open and pending.

Jul. 13th, 2022

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Verified Customer

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Sandeep San Ramon, CA

Promptness, and polite. Every time we call they make a bad situation good for us. It is a pleasure when a company cares as much as you do.

4 years ago

Reply from First American Home Warranty

Sandeep, We appreciate you taking the time to share your review with us! It is wonderful to know that we were able to be there for you when you most needed it.

Jul. 1st, 2022

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Verified Customer

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Marinell deGraffenreid Burleson, TX

Price is good , service was excellent ! Everything went well and I'm very happy with the fix my toilet

4 years ago

Reply from First American Home Warranty

Marinell, Thank you for putting your trust in us. We are pleased to hear your concerns have been resolved.

Jun. 23rd, 2022

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