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First American Home Warranty Reviews

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8.6

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Victor Moerbe Hattiesburg, MS

They have done what they say!All work has been very professional and reps have been very personavble.

4 years ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 3rd, 2020

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Alfred Golden Valley, AZ

Response time and sincerity. Answering my questions with sincerity and trustfulness. Inform you on any delays

4 years ago

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Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

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Nettie Amrine Kansas City, MO

I give this as a rating because they are AMAZING!!!! Every time I've placed a call they've done such a great job.

4 years ago

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Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

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hans mecker Arlington, TX

Easy to deal with, responsive. Online claims are easy to handle and relevant information is being provided.

4 years ago

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Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

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Kathy Seabrook, TX

Seem to be well organized and sincere. Have not had occasion to make a claim. They can get a little pesky with their emails.

4 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

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Darrol Proctor Lake Havasu City, AZ

Great company, But communication is a big thing. I think due to the pandemic there was a little lapse in communication.

4 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

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Bill and LuAnn Tillison Wichita, KS

They have been helpful to us on numerous occasions, and the service personnel who have come have been great.

4 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

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FRED B. Tomball, TX

Good quick service. Schedules work easily and contractor showed up for work and was very professional.

4 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

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Robin Surprise, AZ

Very quick response to my claim and was pleased with the service. My issue was resolved the day of the appointment

4 years ago

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Reply from First American Home Warranty

Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.

Aug. 6th, 2020

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robert hutchins Alpharetta, GA

excellent service and great employees. the vendor was quick to respond to our problem, came same day

4 years ago

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Reply from First American Home Warranty

Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.

Aug. 6th, 2020

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Natasha Guerrera Wildomar, CA

It was the service man. I didn't like how he didn't allow me to explain. My dryer door wouldn't shut and he was just real short in and out 2 min. Horrible service

4 years ago

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Reply from First American Home Warranty

Hello Natasha,

Our records indicate you placed a claim for your clothes dryer not working properly. We dispatched an independent contractor, Accord Appliance Service, Inc who reported the clothes dryer door was broken not due to normal wear and tear. Please be advised, First American's liability is limited to repair or replace an item that fails due to normal wear and tear. You may refer to your home warranty contract under Limits of Liability, Number Three. Please be advised, your claim is considered closed.

Thank you.

Aug. 10th, 2020

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Elizabeth Hattiesburg, MS

They respond to my request very quickly and send out responsible people to fix what I have to be fixed

4 years ago

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Reply from First American Home Warranty

Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.

Aug. 6th, 2020

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Dan Chandler, AZ

The reason I rated them 2 stars is because they left me with NO AC for 5 days in 117 degree weather. 2 young kids a wife and a small dog! No call back or any concern about our safety and health!

4 years ago

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Marc Polander

I have been trying to deal with a service request since 2 weeks now and very little to no progress. Most not all of customer service people tell you the same thing as if reading a script. They tell you to call back tomorrow

4 years ago

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Judy McGrath

I have not used my warranty ,but feel better that I have some thing to fall baxk on if I have a problem.

4 years ago

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Reply from First American Home Warranty

Hi Judy, we appreciate your review.

Jul. 22nd, 2020

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Ms Doris

I am been very satisfied in the past. This time I'm really disappointed. I had an emergency I was assigned a company that's 2 hours out of my area and wasn't open on Saturday. I had to get someone on my own & pay myself. Your customer service person was very disrespectful

4 years ago

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Lakita Brooks

Sometimes it contractor don't reply in a timely fashion and it can be difficult to get issues resolved the 1st time the item is repaired.

4 years ago

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Reply from First American Home Warranty

Thank you Lakita for your review.

Jul. 23rd, 2020

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I believe insurance is necessarily

Bz so far I am satisfied with you guys as you following the all of the things which help fuel yo our society

4 years ago

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Reply from First American Home Warranty

Thank you for your review.

Jul. 23rd, 2020

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Brian Talbot

One contractor didn't have appropriate insurance and for our current issue, we're going to have to call again to fix the ice maker. This will be the third time.

4 years ago

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John

The companies they send out have horrible reviews and those Companies wanna find anything to make more money. They are not there to fix the simple problem

4 years ago

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Anita Hernandez

My 1st repair request resulted in an appliance replacement and it was handled quickly and professionally.

4 years ago

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Reply from First American Home Warranty

Hi Anita, thank you for your review.

Jul. 22nd, 2020

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Darrel Ringwelski

I only had to make one phone call and I had a work order # and the name of a contractor to work on my ac problem.

4 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Raymond Shaw

I rate them to be efficient and punctual because they are. The technicians are knowledgeable and professional.

4 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Sandy

I just joined and I needed pool service, the company they sent the technician had a nasty attitude. He was extremely expensive to repair and determined that one issue was preexisting.

4 years ago

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John Bosco

Very responsive to your needs. They reply your request promptly but the work is quite slow not as my expectations.

4 years ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Debra Nespo Las Vegas, NV

Very quick to solve your issues. Very happy with the service we received from them. Very friendly and professional

4 years ago

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Reply from First American Home Warranty

Thank you Debra, we appreciate your feedback and review. Have a great day.

Jul. 7th, 2020

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Freeman Garnett Saint Louis, MO

Easy fast service customer friendly knows what they are talking about. That helps me describe my problem

4 years ago

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Reply from First American Home Warranty

Thank you, we appreciate your feedback. Have a great day.

Jul. 7th, 2020

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Edith Baker Hyattsville, MD

Have been with them for over 3 years are satisfied how they responded to their customer and the quality

4 years ago

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Reply from First American Home Warranty

Thank you Edith, we appreciate your feedback. Have a great day.

Jul. 7th, 2020

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Hamid K

My faucet was loose and its bolt was stuck due to rust and they said it’s not covered and I paid for the faucet and labor to replace it. Cost me $400. It should have been covered. Not happy at all. I do not recommend this company.

4 years ago Edited January 10, 2024

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John Las Cruces, NM

Very professional. The work was very clean, and the water heater installer went over everything for me.

4 years ago

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Wm Nelson Little Rock, AR

They were prompted responding when called.... Would have given 5 star but they did not give replacement price for dish washer. It was to low!

4 years ago

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Reply from First American Home Warranty

Thank you Wm for your review.

Jun. 8th, 2020

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Cristina White Fremont, CA

Have only had to use them once so far, but my issue was solved and completely paid for so I am very satisfied.

4 years ago

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Reply from First American Home Warranty

We are so happy to hear that. Thank you so much for your positive feedback. Have a great rest of your week!

Jun. 2nd, 2020

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Orlando Padilla

Reliability, peace of mind, most of the time easy to schedule a repair, continuous customer satisfaction

4 years ago

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Reply from First American Home Warranty

Hi Orlando. Well said. Thank you for taking the time to provide us with your feedback.

May. 18th, 2020

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Karen Fenton, MI

Easy to get issue taken care of, I can contact my own contractor and it is a good price to pay for peace of mind

4 years ago

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Reply from First American Home Warranty

Hi Karen. Thank you for your feedback. Have a great day.

May. 8th, 2020

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Barbara Smith Virginia Beach, VA

I’ve only had 3 occasions to use them in the past 10 or so years but they have been very accommodating and efficient.

4 years ago

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Reply from First American Home Warranty

Hello. Thank you Barbara. Have a great day.

May. 8th, 2020

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David Bellows San Antonio, TX

I've only had to use them once so far. The appointment was scheduled quickly and the claim paid with no issue.

4 years ago

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Reply from First American Home Warranty

Hi David. Thank you for the feedback. Have a great day.

May. 8th, 2020

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Barry Boise, ID

Totally professional!! They evaluated the problem with my hot water heater and replaced it the next day.

4 years ago

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Reply from First American Home Warranty

Hi Barry. Thank you for your feedback. Have a great day.

May. 8th, 2020

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Charles Spencer Atlanta, GA

Great customer services with good peoples that work for them good customer services with them as well

4 years ago

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Reply from First American Home Warranty

Hi Charles, thank you for your feedback. Have a great day.

May. 8th, 2020

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Anna Doughty Henderson, NV

When my fridge broke they where here the next day and my a/c also. I have nothing but praise for them.

4 years ago

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Reply from First American Home Warranty

Hi Anna, thank you so much for your feedback. Have a great day.

May. 8th, 2020

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Donna Williamson Phoenix, AZ

They are good but I've had them replace appliances instead of letting me purchase them outright and they are not quality products

4 years ago

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Reply from First American Home Warranty

Hi Donna. We do thank you for your feedback and understand your concern. We will replace items that match efficiency, similar features and capacity. All of which is provided in the contract. If ever a replacement is not up to your standards, we will provide a cash payment. Thank you.

May. 8th, 2020

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James Person Conroe, TX

We have been amazed at how well FAHW has taken care of us over the past 20 years! Excellent service each time!

4 years ago

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Reply from First American Home Warranty

Thank you James, for your feedback and for your continued business over the past 20 years. Have a wonderful day.

Apr. 27th, 2020

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Victor Francisco Alcocer Corpus Christi, TX

The warranty allows contractors to only replace parts until equipment no longer works. Not always the most energy efficient nor economical outcome for the customer.

4 years ago

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Reply from First American Home Warranty

Thank you Victor, we appreciate your feedback as we are always looking for ways to better our company and your feedback is a valuable part of that process. Have a great day.

Apr. 9th, 2020

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Amado Pantoja Hemet, CA

good service i had problems with the air conditioning and with my boiler later they fixed for me without any problem

4 years ago

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Reply from First American Home Warranty

Hello Amado. We are happy to hear the repairs on your air conditioner and boiler were completed timely. We appreciate your feedback. Have a great day.

Apr. 9th, 2020

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Mary Ann Fontes

I've used them in the past, had no problems. Tried some other company and came back First American.

4 years ago

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Reply from First American Home Warranty

Hello Mary Ann. We are happy to have you back and look forward to servicing you in the future. Thank you for your review. Have a great day.

Apr. 6th, 2020

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Mike

The policy is good, but you must be very careful not to do anthing that would make the repair person call First American and not be covered.

4 years ago

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Reply from First American Home Warranty

Hello Mike. We appreciate your feedback. Have a great day.

Apr. 6th, 2020

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Debra Harris

Always on when you need they Find good contractors response back when needed and prices are compatible

4 years ago

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Reply from First American Home Warranty

Hello Debra. Thank you for your review. Have a great day.

Apr. 6th, 2020

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Oscar Lawson

First American Home Warranty very customer centric & more concerned with serving the public. I like that.

4 years ago

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Reply from First American Home Warranty

Hello Oscar. Thank you for your feedback. Have a great day.

Apr. 1st, 2020

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Erwn W. Rugendorff

It is a reliable company, replying well understandable to questions on phone, never had a problem with this company.

4 years ago

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Reply from First American Home Warranty

Hello Erwn. Thank you for your feedback. Have a great day.

Apr. 2nd, 2020

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cynthia Nelson

Very good company & they get the job done. Their contractors are excellent & customer service is easy to use

4 years ago

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Reply from First American Home Warranty

Hi Cynthia. We are happy to hear you are satisfied with our service. Thank you for your feedback and review. Have a great day.

Apr. 1st, 2020

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Leonard

they have always been very prompt and fair. I've had them for several years and never had any problems.

4 years ago

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Reply from First American Home Warranty

Thank you Leonard, for your feedback and review. Have a great day.

Apr. 1st, 2020