First American Home Warranty: Read 4,242 User Reviews From Real Homeowners

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Verified Customer

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Milligan Williamsburg, VA

They are very good at setting up appointments and the follow up afterwards. I don't like some of the companies that they choose to use.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 4th, 2021

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Verified Customer

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MJ Gomez Houston, TX

Easy in getting service providers to address my repair issues. Knowing the service providers are expert on their field.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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Verified Customer

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Peggy Marble Falls, TX

They are very quick with good service. I have been a customer for a long time. You can easily use web site.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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Verified Customer

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T. R. Blount Newport News, VA

They are extremely helpful and professional. Their customer service representatives are courteous and knowledgeable.

4 years ago

Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Verified Customer

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Kimberly Clinton, MS

I have enjoyed the customer service as well as the timeliness provided by First American Home Warranty.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Birdie Noel Wichita, KS

Not a 5 star simply because sometimes I have had to wait for 4 or 5 days and when something goes wrong , of course we want it fixed immediately

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Karen Simpsonville, SC

Every time I call to have something fixed they are always kind and get the job done. Over 10 years now.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Bob Las Cruces, NM

worthwhile for the peace of mind I get, in previous years I have had a water heater and a dishwasher replaced by the prorgram.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Carlos espino Oakdale, CA

Prompt , accurate, reliable, easy, reasonable, respectful courteous clean, prompt and communicative.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Julia Simi Valley, CA

Ease of requesting and response to service needs. Communication, professionalism, resolution of issues.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Kristi Portland, OR

Communication was horrible, first American blamed the contractor they hired, the contractor blamed first American. 2 months of going back and forth until I ended up just buying a new dishwasher

4 years ago

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Verified Customer

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Pam Hendersonville, TN

Fairly easy to reach and set up service and representatives are friendly. The technicians that have come to our home are knowledgeable and nice

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Verified Customer

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Deborah G Graham

Thus far I really like your customer service. I haven't had to place any orders yet so I can't speak on behalf of the repair/replacement service

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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Peggy A. Fields

They are very quick to respond and they use knowledgably contracts. If the item can't be repaired they do a buy out.

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 24th, 2020

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Verified Customer

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Linda Moody

The first repair man could not fix it, The second one said he didn't have the part & would order it which would take ten days. It has been over 10 days & NO word frome him .

4 years ago

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Verified Customer

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Patricia McDaniel

They have always taken care of any repairs without any hassles. Staff is very helpful and knowledgeable

4 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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Verified Customer

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GARY A HENSLEY

Overall I have had great experience with them. Had few issues getting pool items taken care of otherwise would he a 5 stsr

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 3rd, 2020

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Verified Customer

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Harold Justice

When I had a claim they were very responsive. The problem was not corrected and they immediately solved the problem.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 3rd, 2020

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Verified Customer

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ALAN KATOF

Very good but some unresolved issues. Care of my air condiotioner always seems to be a bit of a problem and takes a long time.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 18th, 2020

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Verified Customer

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Judith Bentley

We've needed 1 appliance repaired & 1 replaced. They took care of it with little effort or expense on our part.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 18th, 2020

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Verified Customer

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Mark Hillis

Generaly me my needs. Some contractors took a very long time to fix problems. Probably not their fault due to difficulty in obtaining parts.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 10th, 2020

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Verified Customer

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Thomas E White

Past experience with them has been excellent. They respond timely and effectively to all trouble calls

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Nov. 3rd, 2020

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Verified Customer

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BARBARA ERVIN

i had this on my other house and they were always prompt to get someone out to take care of problems

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Oct. 27th, 2020

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Verified Customer

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Norm

Terrible service. A recent example is when a 35 year old ceiling fan's light switch broke from inside its housing. The technician stated to me that it wasn't covered as it was classified as not normal wear and tear; additionally, he laughed and said they didn't tell you about their exchange policy?

5 years ago

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Verified Customer

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Sue M Beasley

failed me on 1st claim- sent out a tech that didn't know his job-ended up costing me almost $ 300.00- then turner down my claim on cracked toilet tank-said they only cover normal wear and tear-I thought flushing a toilet was normal wear and tear!!!!!~normal

5 years ago

Reply from First American Home Warranty

Hello Sue,

We would like to apologize for any inconvenience you may have experienced during the handling of your claim. First American's records indicate you placed a claim for a plumbing stoppage and a cracked toilet. First American dispatched an independent contractor, All Hours Emergency Plumber LLC who reported the septic tank needed pumped as it was full. In addition, they reported the toilet cracked as a result of physical force which is not normal wear and tear. Please be advised, This Contract covers only the items specifically identified in this Contract as covered and excludes all others. In addition, Liability is limited to repair or replacement cost of Item due to normal wear and tear. You may refer to your home warranty contract under the section marked Important and Limits of Liability, Number Three.

First American considers this claim closed.

Nov. 4th, 2020

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Verified Customer

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Mary Peltier

Ease of use and quick response . Most providers are very professional and informative regarding service issues

5 years ago

Reply from First American Home Warranty

Thank you for your review. Have a great day.

Oct. 9th, 2020

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Verified Customer

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Ms Debra

They have always been very helpful when we file a claim and they are quick to send someone to fix our problem

5 years ago Edited January 10, 2024

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 24th, 2020

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Verified Customer

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Hugh

I pay nealry$750 a year .I may use the once a year. I found it becoming more difficult to make appointments and 3-6 dys before a service professional arrives to repair .

5 years ago Edited January 10, 2024

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Verified Customer

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sharon Mitchell

Good job Every time we need them Scheduling was easy and the Tech was very knowledgeable and good at his job

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Verified Customer

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Joey Hunter

Top notch service, can not get the samer service anywhere else for the price. Great Value for your money.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Verified Customer

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Jorge Valle

More covered items.Better customer service. Better third service provider.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Verified Customer

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Ken

Everything is usually taken care of that is covered under the warranty. Sometimes it may take longer then expected.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Verified Customer

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Annette Drake

They are the Best Company!!! Very caring, efficient, and one on one with all of your concerns and needs!!!!

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Verified Customer

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George Los Angeles, CA

Zero consistency when calling for service or support. I have had multiple contracts and about 80% of agents refuse to help. It's not that they can't, they won't.

5 years ago

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Verified Customer

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Tiffany Navarre, FL

Great customer service and support. Easy to make claims and contact from companies within 24 hours.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Verified Customer

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Ricky Smith Knoxville, TN

I've dealt with other home warranty companies before. First American is the best, Choice Home Warranty is the worst

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Verified Customer

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Bev Lennen Queen Creek, AZ

FAHW covers what they say they do. They have come through for me on both repairs and replacement. Decisions are fair and reasonable.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Verified Customer

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Victor Moerbe Hattiesburg, MS

They have done what they say!All work has been very professional and reps have been very personavble.

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 3rd, 2020

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Verified Customer

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Will Hughesville, MD

Fast Service and value for the cost of the plan are unmatched and they call back very quickly when ever I have issues

5 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 3rd, 2020

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Verified Customer

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hans mecker Arlington, TX

Easy to deal with, responsive. Online claims are easy to handle and relevant information is being provided.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

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Verified Customer

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Alfred Golden Valley, AZ

Response time and sincerity. Answering my questions with sincerity and trustfulness. Inform you on any delays

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

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Verified Customer

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Nettie Amrine Kansas City, MO

I give this as a rating because they are AMAZING!!!! Every time I've placed a call they've done such a great job.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

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Verified Customer

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Bill and LuAnn Tillison Wichita, KS

They have been helpful to us on numerous occasions, and the service personnel who have come have been great.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

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Verified Customer

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Darrol Proctor Lake Havasu City, AZ

Great company, But communication is a big thing. I think due to the pandemic there was a little lapse in communication.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

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Verified Customer

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FRED B. Tomball, TX

Good quick service. Schedules work easily and contractor showed up for work and was very professional.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

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Verified Customer

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Kathy Seabrook, TX

Seem to be well organized and sincere. Have not had occasion to make a claim. They can get a little pesky with their emails.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

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Verified Customer

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robert hutchins Alpharetta, GA

excellent service and great employees. the vendor was quick to respond to our problem, came same day

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.

Aug. 6th, 2020

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Verified Customer

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Robin Surprise, AZ

Very quick response to my claim and was pleased with the service. My issue was resolved the day of the appointment

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.

Aug. 6th, 2020

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Verified Customer

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Elizabeth Hattiesburg, MS

They respond to my request very quickly and send out responsible people to fix what I have to be fixed

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your review. We truly appreciate the feedback. Have a great day.

Aug. 6th, 2020

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Verified Customer

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Dan Chandler, AZ

The reason I rated them 2 stars is because they left me with NO AC for 5 days in 117 degree weather. 2 young kids a wife and a small dog! No call back or any concern about our safety and health!

5 years ago

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