First American Home Warranty: Read 4,242 User Reviews From Real Homeowners

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Steven Renke

The service has no email address, and the only way to cancel a contract is to call during normal business hours and wait on the phone to do it. Its 2025, they should have this automated and easier. It appears they want me to pay forever for this. service is fine - didnt really use it but it was nice to have. Its just very frustrating to be stuck on auto-renew with no easy to way to cancel. also, there is an early termination fee which is also ridiculous in my opinion. What is that protecting against? not a good value in my opinion.

8 months ago

Reply from First American Home Warranty

Steven, Thank you for reaching out. Cancellations can be submitted to cancellationsupport@firstam.com. As your home warranty is an annual contract, please call us at 800-327-9292 Ext. 7521 to discuss any fees that may be associated with cancelling.

Mar. 24th, 2025

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Verified Customer

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Aubrey

I like the communication from customer service, I did not like the time it took for decisions to be made and did not understand why it took so long to get parts.

1 year ago

Reply from First American Home Warranty

Aubrey, Thank you for taking the time to share your review with us. We do apologize that this took longer than anticipated. We have a process when evaluating and determining an outcome for our customers, and do our best to keep this process moving forward until resolved. We look forward to being there for you, should you ever need us again!

Sep. 11th, 2024

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Verified Customer

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Kenneth

There selection of contractors is not very compleat. We have been out of air conditioning for over a month because the contractor does not know how to repair the roof top unit.

1 year ago

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Verified Customer

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Sandy Porter

Had the easiest and best results with this home warranty. Used them numerous times on different appliances and am extremely satisfied

1 year ago

Reply from First American Home Warranty

Sandy, Thanks so much for sharing your great feedback with us regarding your recent service. We look forward to being there for you, should you ever need us again!

Jun. 28th, 2024

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Verified Customer

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Rosalind Gallien

I been with FAHW for almost 8 years, every time they've come through for me. I probably would have to pay lots of cash if I didn't have Warranty.

1 year ago

Reply from First American Home Warranty

Rosalind, Thank you for taking a moment to share your review with us! It is wonderful to know that we have been able to be there for you when you needed it most. We will continue to be here for you should you need us in the future.

Jun. 5th, 2024

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Verified Customer

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Gladys

my likes you usual do what is promised my dis like you can not talk to a person if you have a problem you talk to a machine

1 year ago

Reply from First American Home Warranty

Gladys, Thank you for sharing your feedback with us. It is great to know that we have been able to be there for you when you needed it most. Should you need to speak with us about a claim, please do not hesitate to reach out to us at, 800-992-3400. You can also visit us online at www.firstam.com/warranty. We look forward to being there for you, should you ever need us again!

May. 1st, 2024

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Verified Customer

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Tom Tittlemouse

All I asked for was that they would send a competent repair man to help me with my broken dryer. It's been 6 weeks and no dryer.

1 year ago Edited May 6, 2024

Reply from First American Home Warranty

Tom, Thank you for your feedback. We would like to investigate this further but was unable to locate your claim with only the name provided. We requested additional information from you privately but did not hear back. We hope the next time you may need us; you will give us another chance to meet your needs.

Jul. 10th, 2024

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Verified Customer

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Gilbert

I am a long time customer of First American Home Warranty 15 years and I hope to continue being a valued customer so far so good.

1 year ago

Reply from First American Home Warranty

Gilbert, Thank you for taking a moment to share your review with us. It is wonderful to know that we have been able to be there for you when you needed it most. We look forward to being there for you, should you ever need us again!

Apr. 18th, 2024

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Verified Customer

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Richard

I'm still waiting to get an answer about my dishwasher repair. The company that they sign to repair it I wouldn't use them EVER again, they are not a company that you can trust.

1 year ago

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Verified Customer

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Emanuel

Quick response in providing the right service repair men for the job, and excellent follow-up service and feedback.. Thanks

1 year ago

Reply from First American Home Warranty

Emanuel, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five-star service. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Mar. 20th, 2024

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Verified Customer

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Finus Hiatt Seattle, WA

DO NOT DO BUSINESS WITH THIS COMPANY!!!!I CALLED TO FILE A CLAIM GOT INTO A HEATED DISCUSSION TOLD THEM I WAS GOING TO TALK TO MY ATTORNEY. I GET A EMAIL SAYING I HAD CANCED MY COVERS WHICH I DIDN'T. I CALLED THEM THEY LIED TO ME SAYING I LEFT A VOICE MAIL REQUESTING TO CANCELING MY COVERAGE. I HAVE SINCE FILED A COMPLAINT WITH ARKANSAS STATE ATTORNEY GENERAL

2 years ago

Reply from First American Home Warranty

Hello Finus,

We would like to apologize for any inconveniences and delays you experienced during the handling of your contract concerns. Upon review, we contacted you to discuss these issues and determined you did not want to reinstate your home warranty contract coverage at this time.

Thank you.

Dec. 1st, 2023

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Verified Customer

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Lee Hart Surprise, AZ

I’ve only used the service once in the past. It provided services as expected. Fair price for a comprehensive quality service plan.

2 years ago

Reply from First American Home Warranty

Lee, Thank you for taking a moment to share your experience with us!

Oct. 26th, 2023

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Verified Customer

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Nancy Florence, KY

I am trying to resolve an issue and was promised a return call on Friday but no call back so I called today said they couldn't hear me so I suggested they call me back I am still waiting at 9:00pm and this was this morning before noon.

2 years ago

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Verified Customer

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Mario Lodi, CA

Little disappointment, my hot water went out and thought it would be more sense of urgency. It probably be about 48 hours by the time a plumber actually is out here. Hopefully it’s something he could fix ASAP. We shall see.

2 years ago

Reply from First American Home Warranty

Mario, We do apologize that this took longer than anticipated. We have a process when evaluating and determining an outcome for our customers, and do our best to keep this process moving forward until resolved. We look forward to being there for you, should you ever need us again.

Sep. 27th, 2023

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Verified Customer

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Tim Barmore

I have had issues with unkempt appointments by their contracted repair services. Customer service has gotten better. I wish they had a roofing service, like their competitor has. I all most switched.

2 years ago

Reply from First American Home Warranty

Tim, Thank you for taking a moment to share your feedback. We will share your comments with our team as we are always open to implementing changes. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Sep. 27th, 2023

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Verified Customer

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JANICE Robinson Allen, TX

So far, I have not been taken care from claims being handled properly and always notify upon arrivals and the names of the companies.

2 years ago

Reply from First American Home Warranty

Janice, Thank you for sharing your five star review with us!

Dec. 29th, 2022

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Verified Customer

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Gizell Oliphant Houston, TX

I've been with First American since 2001. When I bought another home in 2008 I carried that warranty with me. They provide service as promised

2 years ago

Reply from First American Home Warranty

Gizell, Thank you for taking the time to share your review! We are thrilled that you have continued to be apart of the First American Home Warranty family over the years. We will continue to be here for you should you need us in the future.

Dec. 19th, 2022

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Verified Customer

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Jim Horgan Green Valley, AZ

Our pool heater went out. They scheduled a person to come out to inspect the heater and within a week and a half in was installed.

3 years ago

Reply from First American Home Warranty

Jim, Thank you for putting your trust in us. We are pleased to hear your pool heater claim have been resolved!

Dec. 13th, 2022

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Verified Customer

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Steven Stoner Prescott Valley, AZ

I only joined FAHW a little more than a year ago. I have had no complaints with FAHW. The staf has always been friendly, kind, and courteous.

3 years ago

Reply from First American Home Warranty

Steven, Thank you for your review. We are so glad to have you apart of the First American Home Warranty family! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Nov. 30th, 2022

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Verified Customer

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Sara Hildebrand Mobile, AL

We've had positive experiences with our warranty except for the ice maker in our refrigerator, which the warranty wouldn't cover.

3 years ago

Reply from First American Home Warranty

Sara, Thank you for taking a moment to share your review with us!

Nov. 21st, 2022

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Verified Customer

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David D Brown Houston, TX

Had appliance problem. Contractor that they provided could not fix. Had my own Contractor to fix problem.. First American reimbursed me ..

3 years ago

Reply from First American Home Warranty

David, Thank you for sharing your review with us!

Nov. 16th, 2022

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Verified Customer

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Carl Hanes Atwater, CA

I've had to use the insurance a number of times they've responded promptly every time and the work was excellent and the workers were very kind.

3 years ago

Reply from First American Home Warranty

Carl, Thanks so much for sharing your great feedback with us! It is fantastic to hear that your issues have been resolved. We look forward to providing you great service in the future.

Nov. 9th, 2022

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Verified Customer

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Lily Dang San Francisco, CA

Hassle free claims with professional experience service people. Easy to use web portal. Transparent pricing and coverage.

3 years ago

Reply from First American Home Warranty

Lily, We appreciate you taking the time to share your five star review with us!

Nov. 9th, 2022

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Verified Customer

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S. Lee Manteca, CA

Excellent technical skills- knew the issues right away and fixed them promptly.. Very polite and pleasant person. Could not have gone any better!!!

3 years ago

Reply from First American Home Warranty

S. Lee, We are elated to hear that contractor was able to promptly resolve your issue for you! We appreciate your continued trust in us.

Nov. 1st, 2022

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Verified Customer

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Karen Ligon Santa Rosa, CA

This was a very pleasant experience considering our microwave needed repair. They were prompt, attentive, friendly and very helpful.

3 years ago

Reply from First American Home Warranty

Karen, Thank you for sharing your review with us! We are thrilled to know that your microwave was repaired promptly. We look forward to being there for you, should you ever need us again.

Nov. 1st, 2022

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Verified Customer

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Ronda Kirkbride Riverside, CA

I've always been treated with respect. I feel trust with this company. I needed a refund and it was returned to me a fair amount of time.

3 years ago

Reply from First American Home Warranty

Ronda, Thanks so much for sharing your great feedback regarding your experience with us!

Nov. 1st, 2022

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Verified Customer

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Judy L Ouzts Las Cruces, NM

I have made 4 service requests which have turned out well. The hardest part is getting through to customer service to initiate a service request.

3 years ago

Reply from First American Home Warranty

Judy, Thank you for taking a moment to share your review with us! Should we be experiencing a high call volume, please know you can also manage your claims online through the Homeowner Center. We look forward to being there for you, should you ever need us again.

Nov. 1st, 2022

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Verified Customer

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Michael J Paris Edinburg, TX

took 4 weeks to finally get the correct part no AC for 4+ weeks I had a planned trip during that time and because of incorrect parts and ac repair claiming to be booked I had to call several times and voice my displeasure and frustration.

3 years ago

Reply from First American Home Warranty

Michael, Thank you for letting us know about your experience. Unfortunately, we have been seeing manufacturer shortages and delays and apologize that this took longer than anticipated. We hope the next time you may need us, you will give us another chance to meet your needs.

Nov. 1st, 2022

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Verified Customer

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Peggy Bownds Amarillo, TX

Quick to respond to repair. The only drawback is waiting for company to approve replacement and the wait to get appliance replaced.

3 years ago

Reply from First American Home Warranty

Peggy, Thank you for sharing your review! We appreciate your patience as we worked to resolve your claim. We will continue to be here for you should you need us in the future.

Nov. 1st, 2022

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Verified Customer

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Rheta Beach Grants Pass, OR

They responded to my claim in a prompt and professional manner and made this first time client of their services VERY happy and satisfied!!

3 years ago

Reply from First American Home Warranty

Rheta, Thank you for your review. It is always great to hear when our customers are provided excellent service!

Sep. 30th, 2022

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Verified Customer

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Judy Tsukamoto Citrus Heights, CA

I am confident of the people First American sends out to do the repairs. I never gave to worry about which company to call

3 years ago

Reply from First American Home Warranty

Judy, We are elated to hear that we have been able to provide you with peace of mind when contacting us for assistance! We will continue to be here for you should you need us in the future.

Sep. 30th, 2022

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Verified Customer

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Paul D Oliver Springs, TN

In the few times that we've used the service, it's been generally effortless to schedule servicing. The technicians have always arrived on time.

3 years ago

Reply from First American Home Warranty

Paul, Thank you for sharing your review! It is great to know that we have been able to be there for you when you needed it most. We look forward to being there for you, should you ever need us again.

Sep. 28th, 2022

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Verified Customer

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Ed Garner Louisville, KY

Claim process is easy.It gives me a sense of security to know that anything that goes bad in the house is pretty much covered by this program.

3 years ago

Reply from First American Home Warranty

Ed, We appreciate you taking the time to share your review with us. It is awesome to know that we have been able to be there for you when you needed it most!

Sep. 20th, 2022

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Verified Customer

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Raymond Gregory Klein Brandon, MS

I like the way my claim is processed so quickly at first. Sometimes the vendor is slow to respond but I know its because of staffing shortages.

3 years ago

Reply from First American Home Warranty

Raymond, We appreciate you taking the time to share your review! We appreciate your patience with the contractor as they work through their appointments and look forward to assisting you in the future.

Sep. 9th, 2022

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Verified Customer

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Glenda Sundstrom Visalia, CA

Appears to be a good plan. I haven't had to actually use the plan yet however I'm confident the company they send out will do a good job.

3 years ago

Reply from First American Home Warranty

Glenda, Thank you for your review! We look forward to being there for you, should you ever need us.

Sep. 9th, 2022

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Verified Customer

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Sylvia Martinez Clovis, CA

When we initially were going to join we were told that ductwork was covered under the premier plan. Come to find out because our house is old it was not covered. A bit misleading on the initial contract and agreement

3 years ago

Reply from First American Home Warranty

Sylvia, Thank you for your comments. We did request additional information from you so we could further look into your claim, but was not able to connect with you. Should you still need assistance, please feel free to reach out to us.

Oct. 6th, 2022

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Verified Customer

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S Gill Oroville, CA

I have received good service, the dryer repair company assigned took 3 weeks make it to evaluate. Then it took over 2 weeks to get the parts and reschedule.

3 years ago

Reply from First American Home Warranty

S Gill, Thank you for sharing your experience with us! We appreciate your patience with the contractor as they work through their appointments. We will continue to be here for you should you need us in the future.

Sep. 9th, 2022

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Verified Customer

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Tangela Myles Vicksburg, MS

I had an issue with the first tech that was scheduled. When I expressed my concerns, the representative quickly issued me another tech

3 years ago

Reply from First American Home Warranty

Tangela, We appreciate you taking a moment to share your review with us! We are thrilled to hear that our team was able to assist you in resolving your claim. We look forward to being there for you, should you ever need us again.

Sep. 1st, 2022

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Verified Customer

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collins arengo San Lorenzo, CA

Some of the vendors aren't that good. Some of the services aren't covered supposedly. We've been members since 1986. But sometimes we have to "fight" for covered services which were previously covered without a problem

3 years ago

Reply from First American Home Warranty

Collins, Thank you for your review. While our plans may not cover everything you need, we do offer additional coverage which allows you to tailor a plan more to your needs. On renewal, our team can review your coverage to ensure you have what works best for you. The next time you may need us, we look forward to assisting you.

Sep. 2nd, 2022

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Verified Customer

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Mary Murphy Menlo Park, CA

They are usually prompt, but occasionally there have been lengthy delays in communication after the service call has been completed and he has sent in his report.

3 years ago

Reply from First American Home Warranty

Mary, thank you for sharing your review with us.! We do apologize that this took longer than anticipated. We have a process when evaluating and determining an outcome for our customers, and do our best to keep this process moving forward until resolved. We look forward to being there for you, should you ever need us again.

Sep. 2nd, 2022

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Verified Customer

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karen colino Stateline, NV

My first call on a monday and i didnt get a reply. Friday I called and found out that you didnt have any plumber in my area. I called again and requested your plumber near me. I called and the closest was 1.5 hours away. I had to process my own repair. it was more complicated, than helpful. I canceled my warrenties with you. your management operators were nice and helpful. It is not their fault you sell warranties without have vendors. I think that is why i canceled last time. I should have noted it. shamfull

3 years ago

Reply from First American Home Warranty

Hello Ms. Colino, First American apologizes for the inconvenience you experienced with your plumbing claim. At times the Company may not be able to locate a contractor to service your claim, and may request you contact an independent licensed contractor. Our records indicate that is what took place, and a reimbursement has been processed to you. First American considers your claim closed.

Sep. 8th, 2022

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Verified Customer

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Sharon Flower Russellville, AR

They customer service listen when your reporting a problem and usually get the problem taken care of within 24 to 48 hours.

3 years ago

Reply from First American Home Warranty

Sharon, We appreciate you taking the time to share your review with us!

Aug. 26th, 2022

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Verified Customer

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Kenneth W. Jones Louisville, KY

They got everything set and letting me know when they would be out and who was coming. The name of the company and the persons name.

3 years ago

Reply from First American Home Warranty

Kenneth, We are elated to hear that contractor was able to resolve your issue for you! We will continue to be here for you should you need us in the future.

Aug. 26th, 2022

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Verified Customer

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donna davis Clovis, CA

I am very dissatified with the results about my air conditioner i have been fighting with this problem for 4 to 5 years get off your butts and replace it with an energy efficient unit, this old unit is from the 70's

3 years ago

Reply from First American Home Warranty

Donna, We did request additional information from you so we could further look into your claim, but was not able to connect with you. Should you still need assistance, please feel free to reach out to us.

Oct. 6th, 2022

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Verified Customer

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N/A

This is the second home and I've used this warranty before on my home and it paid , up to repair and replacement of the appliances.

3 years ago

Reply from First American Home Warranty

We appreciate you taking the time to share your review with us!

Aug. 19th, 2022

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Verified Customer

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Vanda Jaggard

I reported air conditioner malfuctions on July 11, 2022, I have had 4 service people out. I am still waiting on repair or replacement. First American is refusing to take the recommendations of service techincians to replace a 22 yr old A/C unit. One of the technicians toke the power switch out and stole it.

3 years ago Edited January 10, 2024

Reply from First American Home Warranty

08/24/2022 Update:

Hello Vanda,

Thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that on August 24, 2022, contractor Belair Cooling & Heating (Belair Cooling) has recommended to replace the condenser fan motor as it is humming and overloading the compressor. First American authorized to replace the condenser fan motor. You may accept to proceed with the repair or may accept cash payment in lieu of the repair for $464.000. The amount includes the condenser fan motor, labor to install and any applicable sales tax. The cash payment is based on First American’s negotiated rates with its suppliers and are non-negotiable, which may be less than retail as indicated in your warranty contract, Limits of Liability Number Fourteen, which states:

“Contract holder and Company may agree on payment of cash in lieu of repair or replacement. Payment is made based on Company’s negotiated rates with its suppliers, which may be less than retail.”

First American is awaiting your decision on how to proceed and considers this claim pending.

Thank you,

Aug. 24th, 2022

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Verified Customer

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Carrie Hernandez Las Cruces, NM

Customer service from Vincent "Vinny" the connector for First American was up and above. Sincerely appreciate him taking extra time to connect.

3 years ago

Reply from First American Home Warranty

Carrie, Thank you for letting us know what a great job the team did while servicing your claim! We look forward to providing you great service in the future.

Aug. 11th, 2022

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Verified Customer

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joseph Bernal El Centro, CA

Am a new customer, and have only requested service one time so far. My experience so far has been easy and quality service has been provided

3 years ago

Reply from First American Home Warranty

Joseph, Thank you for sharing your five star review! We are delighted to know that you had a smooth claim process and appreciate your continued trust in us.

Aug. 12th, 2022

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Verified Customer

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Bob Kachelreis Chesapeake, OH

We have had 3 instances where we needed to have repairs done . They were receptive, helpful and contacted the contractors rapidly.

3 years ago

Reply from First American Home Warranty

Hi Bob, we appreciate your great feedback. We look forward to servicing you again in the future!

Aug. 4th, 2022

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Verified Customer

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Peter Misseijer Marietta, SC

The two times that I need it was for immediate help with my first floor air-conditioning and the second time for the second-floor air-conditioning both were issues because they could not find me a service that with address it immediately. The cooling in both first and second floor was not working. I would have to wait at least three weeks before someone would come out. It's ridiculous I've never had that kind of service before especially with a new service that I started just a couple months ago.

3 years ago

Reply from First American Home Warranty

08/10/2022 Update:
Hello Peter,

Thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that on July 19, 2022, you placed a claim for your air conditioning not cooling. First American dispatched independent contractor Mechanical & More LLC (Mechanical & More) to diagnose the failure. On July 20, 2022, First American authorized you up to $200 to hire a licensed independent contractor to diagnose the failure. Consumer was informed to provide with own contractor diagnosis and bid to repair or replace directly to First American for review Once the information is received the information will be reviewed for covered items and authorized accordingly. The consumer may refer to warranty contract under Customer Service Number Three which states:

“Sometimes Company may not be able to locate a contractor to service your claim and may request that you contact an independent licensed contractor. Covered repairs or replacements will be authorized if the work can be completed at an agreed upon rate. If your contractor does not bill Company directly you will be reimbursed the authorized amount upon receipt of a paid invoice”

On July 25, 2022, you requested to cancel the claim as the unit is working fine. As such, First American cancelled your claim.

First American considers this claim closed.

Aug. 10th, 2022

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