First American Home Warranty: Read 4,382 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

J Simpsonville, SC

The previous owners of the house we bought had First American so we have it. I find them to be very efficient with quick turn around service and they are easy to work with.

6 years ago

Reply from First American Home Warranty

Thank you J for your review!

Aug. 9th, 2019

check_circle

Verified Customer

star star star star star_border

Judith Ventura, CA

First American Home Warranty is excellent. I had them out three weeks ago and it was fine. the guy came right over and fixed what needed to be fixed and then left. It was a piece of cake.

6 years ago

Reply from First American Home Warranty

Hello Judith, we appreciate your review.

Aug. 9th, 2019

check_circle

Verified Customer

star star star star star

Briana Terry, MS

I put a request for the garbage disposal and the next day they came out and fix it. It was great service. They're fast, responsive, great customer service

6 years ago

Reply from First American Home Warranty

Hi Briana. Thank you for your review.

Jun. 20th, 2019

check_circle

Verified Customer

star star star star star

Daniel Flower Mound, TX

They've always been on top of whatever we asked them to do and did it quickly and did it well. They're a very consistent company. We always have good customer support.

6 years ago

Reply from First American Home Warranty

Thank you Daniel for your review.

Aug. 1st, 2019

check_circle

Verified Customer

star star star star star

Maria

They seem always to be responsive and efficient. I just used it for a bathroom sink leak and they sent a plumber over and fixed it for me. I paid my copay and that was that.

6 years ago

Reply from First American Home Warranty

Maria, It is fantastic to hear that your issue was resolved. We look forward to providing you great service in the future.

Oct. 18th, 2021

check_circle

Verified Customer

star star star star star

Meyer

Something happened to my garbage disposal and a person come out really fast and fix the thing less than five minutes. It was quick service and good prices.

6 years ago

Reply from First American Home Warranty

Hi Meyer. Thank you for your review.

Aug. 1st, 2019

check_circle

Verified Customer

star star star star star

Ralph

My garbage disposal started leaking water from the bottom I called American warranty. The next day the guy came out. It very fast and they were very courteous.

6 years ago

Reply from First American Home Warranty

Thank you Ralph.

Aug. 1st, 2019

check_circle

Verified Customer

star star star star star

Kris

We've used it twice. They were very speedy and easy to get a hold of. We had a problem with our furnace and someone came out and checked everything else while he was here.

6 years ago

Reply from First American Home Warranty

Hi Kris. Thank you for your review. We look forward to servicing you again in the future.

Aug. 1st, 2019

check_circle

Verified Customer

star star star star star

Kendra

As soon as I get on the website they've got somebody calling me right away to set up an appointment. They've been very prompt and absolutely fabulous.

6 years ago

Reply from First American Home Warranty

Hello Kendra. Thank you for your review.

Aug. 1st, 2019

check_circle

Verified Customer

star star star star star

anonymous

One day I came home from work and my water heater was leaking all over my garage. I got a brand new hot water heater. Worth every penny I paid in monthly fees.

6 years ago

Reply from First American Home Warranty

Great to hear that your water heater was replaced. We look forward to servicing you again in the future.

Aug. 2nd, 2019

check_circle

Verified Customer

star star star star star_border

Joh

Overall I would say they've done a pretty good job. They've acted pretty quick and within a day you have whatever repairs done. Most of the time all the expenses were covered by the warranty.

6 years ago

Reply from First American Home Warranty

Hi Joh. Thank you for your review.

Aug. 1st, 2019

check_circle

Verified Customer

star star star star star_border

Chuck

I would like them to be a little bit more clear under warranty package what is covered. They had to come out twice for my hot water heater. I just think that she could have handled it the first time.

6 years ago

Reply from First American Home Warranty

Hi Chuck. Thank you for your review.

Aug. 1st, 2019

check_circle

Verified Customer

star star star star star

Jeremy Marietta, GA

They are kind of difficult to get a hold of at first but it was pretty good. They do what they say they are going to do and send somebody out to investigate.

6 years ago

Reply from First American Home Warranty

Thank you Jeremy for your review.

Jun. 25th, 2019

check_circle

Verified Customer

star star star star star

Julie San Clemente, CA

First American Home Warranty gets back to you in a timely response. They fix it for you and know what they are doing. I think it is really good, that is why we continued.

6 years ago

Reply from First American Home Warranty

We appreciate your review, Julie.

Jun. 25th, 2019

check_circle

Verified Customer

star star star star_border star_border

Magaly Riverside, CA

Customer service is not really that helpful. When I call First American, I have to wait for a long time. I have to wait until they get a contractor and I think older people and people with kids should be a priority and they don't do that. I am getting what I paid for.

6 years ago

Reply from First American Home Warranty

Hi Magaly. We appreciate your feedback.

Jun. 25th, 2019

check_circle

Verified Customer

star star star star star

Cindy

They're quick and they're professional and get things done. We had some plumbing issues and they were out here the next day and took care of that quickly.

6 years ago

Reply from First American Home Warranty

Hi, Cindy. We are happy to hear that you are happy with the service.

Jun. 17th, 2019

check_circle

Verified Customer

star star star star star_border

Randy Chapman

No problems overall, just specifically with dishwasher. Has been repaired twice for same issue, and now is exhibiting repeat of same problem. Not sure at what point it gets replaced.m

6 years ago

check_circle

Verified Customer

star star star star star

Phillis Ruggieri

They are alway courteous and they work very hard to get whatever you need fixed ,fixed. The people they hirer also are very good at what they do for us.

6 years ago

Reply from First American Home Warranty

Hello Phillis, we appreciate you taking the time to provide us with your review. Thank you.

Jun. 12th, 2019

check_circle

Verified Customer

star star star star star

Steve

They took very good care of our repair and did it quick and right the first time. They replaced out heating units within a few days and it works perfectly.

7 years ago

Reply from First American Home Warranty

We are glad to hear your heating units were replaced, Steve. Thank you for choosing First American!

Jun. 3rd, 2019

check_circle

Verified Customer

star star star star star

Jane

I've had a great experience with First American. I have used it several times and every time they have been helpful and gotten a contractor here right away.

7 years ago

Reply from First American Home Warranty

Thank you Jane for your review!

Jun. 3rd, 2019

check_circle

Verified Customer

star star star star star

Maria

Customer service is responsive and quick. I have used my warranty three time and I have gotten everything addressed really fast. It is easy to use online.

7 years ago

Reply from First American Home Warranty

Thank you for your review, Maria.

Jun. 3rd, 2019

check_circle

Verified Customer

star star star star star_border

Anonymous Laguna Niguel, CA

Customer support is quick to respond and quality. Their initial response time is pretty good but after the plan starts working, it usually takes up to two weeks because of the delay with bringing the appliance.

7 years ago

check_circle

Verified Customer

star star star star star_border

Cynthia Atlanta, GA

Cn do a little better with the appointment schedule, it sometimes gets confusing. There is pretty good turn around and anytime I have used them, they've always been very professional and knowledgeable.

7 years ago

Reply from First American Home Warranty

We appreciate your feedback Cynthia!

Jun. 3rd, 2019

check_circle

Verified Customer

star star star star star

Wayne Conroe, TX

I've used them a couple of times and they are very efficient. They replaces my air conditioning for me. The people they sent out were very professional.

7 years ago

Reply from First American Home Warranty

Thank you Wayne for your review.

Jun. 4th, 2019

check_circle

Verified Customer

star star star star star

Aida Sun Valley, CA

They always take care of our problems very fast. The times we've needed them, they take care of out problems. I want to thank them for their good work and service.

7 years ago

Reply from First American Home Warranty

Thank you Aida for your feedback, we truly appreciate it!

Jun. 4th, 2019

check_circle

Verified Customer

star star star star star_border

Anonymous Brooksville, FL

There is room improvement but they are generally good. I had the hot water tank and the air conditioning fixed and the hot water tank was wonderful and the air conditioning unit is inferior quality.

7 years ago

Reply from First American Home Warranty

Thank you for your review!

Jun. 4th, 2019

check_circle

Verified Customer

star star star star star_border

Debbie Mayer, AZ

We have used them for years and they've always been pretty good. They are not always perfect but they have tried to work with us. They always come through. When we used it to deal with our range, they were very prompt.

7 years ago

Reply from First American Home Warranty

Thank you Debbie for being with us for many years. We look forward to servicing you again in the future.

Jun. 4th, 2019

check_circle

Verified Customer

star star star star star

Aaron Maumelle, AR

FAHW did everything they needed to do and kept me informed by calling. When I used the warranty on the garbage disposal, they sent a plumber and he fixed it.

7 years ago

Reply from First American Home Warranty

Hello Aaron, thank you for your review. We are glad to hear your garbage disposal was repaired. We look forward to servicing you again in the future.

Jun. 4th, 2019

check_circle

Verified Customer

star star star star star_border

Rhonda Bakersfield, CA

Customer service is pretty good. They are not perfect but they do a pretty good job and they follow up. I don't love that they keep fixing the same appliance and not replacing it.

7 years ago

Reply from First American Home Warranty

We appreciate your feedback Rhonda.

Jun. 4th, 2019

check_circle

Verified Customer

star star star star_border star_border

Sharon Ft. Washington, MD

I chose them because I thought it was a great company to work with. I don't think it worth the money and I should have gone with another company. The contractors don't complete the job and there is a lot of back and forth and my washing machine still does not work. I would not refer them.

7 years ago

check_circle

Verified Customer

star star star star_border star_border

M. Wasserman Irvine, CA

They tried to put a lesser hp garbage disposal in. I refused it. It took another few weeks to get permission to put a like hp one in. Mine was very quiet. The new one is like a freight train in the kitchen. Not real happy with it.

7 years ago

check_circle

Verified Customer

star star star star star

John

They always take care of everything. I have a plumbing leak and within a few days they fixed the leak. It's just great to take care of it very quickly.

7 years ago

Reply from First American Home Warranty

Thank you John for your review.

May. 29th, 2019

check_circle

Verified Customer

star star star star star_border

Martin Canyon Country, CA

The service that was provided was good. It was very prompt and efficient, but my wall paint was damaged a little when my dryer had to be replaced. They are a very trustworthy company.

7 years ago

Reply from First American Home Warranty

Martin, We appreciate you taking the time to share your review with us!

Oct. 18th, 2021

check_circle

Verified Customer

star star star star star_border

Larry

There have been a couple of times that I have gotten a delay when trying to reach the operator. They have sent out vendors to come help with repairs that weren't all the best.

7 years ago

Reply from First American Home Warranty

Thank you Larry for your review.

May. 29th, 2019

check_circle

Verified Customer

star star star star star

Jose Bakersfield, CA

Customer service always answers my calls and are very good about answering my questions. I had a leak with my garbage disposer, and they took care of it right away.

7 years ago

Reply from First American Home Warranty

Hi Jose. We are glad to hear your plumbing repairs were taken care of. Thank you for choosing First American.

May. 29th, 2019

check_circle

Verified Customer

star star star star star_border

Jalil

Because one of my closest relatives was a client

2 months ago

Reply from First American Home Warranty

Jalil, We appreciate your review!

Mar. 19th, 2026

check_circle

Verified Customer

star star star star star

Francisco

So far so good. Just joined First American Home Warranty.

3 months ago

Reply from First American Home Warranty

Francisco, Protecting your home is our top priority—thanks for trusting us with it!

Feb. 25th, 2026

check_circle

Verified Customer

star star star star star

Jeanette

Fast service, sent knowledgeable technician

3 months ago

Reply from First American Home Warranty

Jeanette, Thank you for taking a moment to share your experience with us!

Feb. 18th, 2026

check_circle

Verified Customer

star star star star star

Ron

Great company to work with. Problems are handled quickly.

3 months ago

Reply from First American Home Warranty

Ron, We appreciate you taking the time to share your five-star review with us!

Feb. 11th, 2026

check_circle

Verified Customer

star star star star star

Martha

Great service and professional and affordable.

3 months ago

Reply from First American Home Warranty

Martha, We’re grateful for your kind review!

Feb. 11th, 2026

check_circle

Verified Customer

star star star star star

Bobby

Easy to work with it’s too bad it’s too short

3 months ago

Reply from First American Home Warranty

Bobby, Thank you for providing us feedback!

Feb. 11th, 2026

check_circle

Verified Customer

star star star star star

Jorge

I have FAHW since I can not remember .very

3 months ago

Reply from First American Home Warranty

Jorge, Thank you for putting your trust in us!

Feb. 6th, 2026

star star star star star

Olatunde Precious

First American Home Warranty is a very reliable service provider,they help in fixing or repairing home appliances with their different plan base on your budget,they make service very affordable for customers and delivers quickly with no waist of time, they have an online portal that makes requesting easy, they are good friends with homeowners because they are very easy to work with and very fast to deliver. For me i recommend FAHW for and home services because you won't regret working with them .

1 year ago

Reply from First American Home Warranty

Olatunde, Thank you for taking a moment to share your review with us. It is wonderful to know that we have been able to be there for you when you needed it most. We will continue to be here for you should you need us in the future!

May. 20th, 2025

star star star star star_border

Manny

Hi I had a company come out to check our a/c unit and said they found a few things going on with it . Then I called up our home warranty on it then they told me they would have to send out one of the companies under the warranty to check it out also and I didn't have a problem with that and the company on there hand said everything looked to be ok just maybe the freon may be a little low but now makes me wonder about other repair companies about their honesty and who to believe . So now I'm wondering is there really something going on with my a/c unit or not just don't want to be left without it if it fails this summer. 🤔

2 years ago

Reply from First American Home Warranty

Manny, Thank you for your feedback. We would like to investigate this further but was unable to locate your claim with only the name provided. We requested additional information from you privately but did not hear back. We hope the next time you may need us; you will give us another chance to meet your needs.

Jul. 10th, 2024

star star star star star

GREGORY Scottsdale, AZ

I’ve been with First American for over 20 years. They have been very fair to my repair requests and have repaired many appliances and AC’s over the years. The only suggestion is that they screen their contractors more thoroughly. Not many but have had a contractor that was less than trustworthy that ended up costing me and First American excessive charges and long delays. I highly recommend First American.

3 years ago

Reply from First American Home Warranty

Gregory, We appreciate you taking the time to share your experience with us. We are honored that you have been apart of the First American Home Warranty family for over 20 years! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Feb. 16th, 2023

star star star star star

Cindy

The company is great. You have to understand how warranty companies work or you may get very frustrated. I have had my home warranty since 2010 and I’ve used it ALOT. The claim process is easy, most of their contractors are great local companies and I always know how much each visit will cost before I even file the claim (limited exceptions for a huge ac repair)

3 years ago

Reply from First American Home Warranty

Cindy, Thanks so much for sharing your great feedback with us! We are thrilled to hear that we have been able to be there for you since 2010. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Jan. 26th, 2023

star star star star star_border

Brittney Mac Gregor Louisville, KY

We recieved this warranty service complimentary when we purchased our first home. We actually had to use it when our waterheater went out. For a $50 fee, a technican came out, checked the heater and determined it needed replaced. We ended up getting a brand new water heater to replace it, and it was all covered by the fee, including installation. Years later the new water heater was having some issues, I called the same company the warranty people sent and I ended up paying a $75 service fee for the tech to tell me it just had sediment in it and needed to be drained and refilled. Seriously! It was then I realized that First American Home Warranty was so worth it, especially in an older house like I have. Since then we have had our fridge, our microwave, a dishwasher, and a stove replaced, and it looks like in the next year or so the furnace! Although some years you pay the premium and it doesn't seem worth it, once something does go out and you have the warranty, you'll be glad you did. Also customer service was easy to deal with and they were quick to get a technician out.

4 years ago

Reply from First American Home Warranty

Thank you Brittney for your review.

Aug. 24th, 2021

star star star star star_border

Gardengal Chandler, AZ

We have never had to use this service until we moved into our retirement home. The microwave/oven combo was 30 years old and stopped working after a year. The repairman could not get parts, it had to be replaced. It was an old Kitchenaid which is my go-to brand for this appliance. Unfortunately, due to their association with Sears they wanted to give me a Kenmore. I refused it and had them send me a check for the value of the Kenmore. I used it to purchase what I wanted. I paid the difference rather than accept an appliance I knew would not work well for me. I didn't have any disputes it was purely the way they do business. On three other occasions they have made repairs and replaced parts. One was replacing the ice maker in the Samsung refrigerator when the repair didn't last. No problems.

6 years ago

Reply from First American Home Warranty

Hello. We thank you for your feedback. We are happy that all the issues mentioned were resolved. Have a great day.

May. 8th, 2020

star star star star star_border

Senior Citizane Winnetka, CA

After a recent rating of 1 across the board I now have to update my rating for 1st American Home Warranty. I finally had a supervisor(from the U.S.) take a double look at my washer machine claim and reversed the denial. They also replaced my washer with a brand new one, took care of all the details, deliver,haulaway,install...etc...Thank You Carlotta for the help with everything this Senior Citizen and his wife needed to get back to normal with our laundry. I no longer feel betrayed by the Warranty Company I've had for numerous years....Thanks again for the replacement,it does make life easer...Jason

6 years ago

star star star star star

Mike Russum Biloxi, MS

Highly recommended. We bought a home and decided to get a home warranty. Good thing. The heat pump/AC condensing unit went out two weeks later. First American replaced it completely! The only downside is the companies they use aren’t top tier “well known” companies but they did the job and did it correctly. I only paid a $75 service charge and $150 for items not covered. Not bad since the unit and installation was over $4,000!

6 years ago

Reply from First American Home Warranty

Thank you Mike for your review.

Aug. 14th, 2019

First American Home Warranty Reviews