First American Home Warranty Reviews

I’ve been with First American for over 20 years. They have been very fair to my repair requests and have repaired many appliances and AC’s over the years. The only suggestion is that they screen their contractors more thoroughly. Not many but have had a contractor that was less than trustworthy that ended up costing me and First American excessive charges and long delays. I highly recommend First American.

The company is great. You have to understand how warranty companies work or you may get very frustrated. I have had my home warranty since 2010 and I’ve used it ALOT. The claim process is easy, most of their contractors are great local companies and I always know how much each visit will cost before I even file the claim (limited exceptions for a huge ac repair)

We recieved this warranty service complimentary when we purchased our first home. We actually had to use it when our waterheater went out. For a $50 fee, a technican came out, checked the heater and determined it needed replaced. We ended up getting a brand new water heater to replace it, and it was all covered by the fee, including installation. Years later the new water heater was having some issues, I called the same company the warranty people sent and I ended up paying a $75 service fee for the tech to tell me it just had sediment in it and needed to be drained and refilled. Seriously! It was then I realized that First American Home Warranty was so worth it, especially in an older house like I have. Since then we have had our fridge, our microwave, a dishwasher, and a stove replaced, and it looks like in the next year or so the furnace! Although some years you pay the premium and it doesn't seem worth it, once something does go out and you have the warranty, you'll be glad you did. Also customer service was easy to deal with and they were quick to get a technician out.

We have never had to use this service until we moved into our retirement home. The microwave/oven combo was 30 years old and stopped working after a year. The repairman could not get parts, it had to be replaced. It was an old Kitchenaid which is my go-to brand for this appliance. Unfortunately, due to their association with Sears they wanted to give me a Kenmore. I refused it and had them send me a check for the value of the Kenmore. I used it to purchase what I wanted. I paid the difference rather than accept an appliance I knew would not work well for me. I didn't have any disputes it was purely the way they do business. On three other occasions they have made repairs and replaced parts. One was replacing the ice maker in the Samsung refrigerator when the repair didn't last. No problems.

After a recent rating of 1 across the board I now have to update my rating for 1st American Home Warranty. I finally had a supervisor(from the U.S.) take a double look at my washer machine claim and reversed the denial. They also replaced my washer with a brand new one, took care of all the details, deliver,haulaway,install...etc...Thank You Carlotta for the help with everything this Senior Citizen and his wife needed to get back to normal with our laundry. I no longer feel betrayed by the Warranty Company I've had for numerous years....Thanks again for the replacement,it does make life easer...Jason

Highly recommended. We bought a home and decided to get a home warranty. Good thing. The heat pump/AC condensing unit went out two weeks later. First American replaced it completely! The only downside is the companies they use aren’t top tier “well known” companies but they did the job and did it correctly. I only paid a $75 service charge and $150 for items not covered. Not bad since the unit and installation was over $4,000!

I had plumbing issues with my sink. I called not know what to expect and what the expense would be. They sent the information of the company that would contact me and work on my home. They showed up within days and fixed the leak. When they came and checked my home they also found a second leak which i had no clue off. My warranty covered EVERYTHING! The original issue. Back up plumbing and leaking AND the additional issue that showed up at the time of inspection! I am grateful for all the help!

First American Home Warranty offers great protection for your home. The service they provide is well worth the price you pay. They have been a lifesaver to us, when we moved into our home and realized that the heating and ac was broken. They offered us excellent service and quick turnaround times. Also having First American Home Warranty saved us a lot in out of pocket costs. I would highly recommend their service to anyone, especially if you're moving into an existing home!

My experience was both delightful and frustrating. Eventually, we got a new washing machine that is wonderful! However, the journey to get it took nearly a month. Initially when I made the call for a service request, I told them that I am not at home, Tuesday thru Thursday, but my guest at the home, Sue, would be there. Additionally, I have a padlocked gate at my house, and the service people can't get to the door without first calling to let me know they are there. So since I would be away, I gave them Sue's phone number to call. However, on the day they arrived, they called me, not Sue. I repeated my initial instructions, and they said they had no way of having both numbers on the work order. This simply is nonsense! You must have many customers who are landlords who pay the bills and make decisions, while also having tenants who are occupying the home. This requires two different names and phone numbers. Please change your system to include and identify landlord/tenant names and phone numbers! As for the service... The initial service person was personable and clearly trying to help. He worked hard for quite some time on the machine. Then he said he needed to order parts. He was new as a technician, and no one with more experience was sent with him. When the parts finally arrived, he came back to install the new parts, and it did not solve the problem. So we waited again. Meanwhile no communication. By the third time, the manager and the new technician were both on the job. The manager appeared not to care about my situation, nor did he appear to care if it were ever fixed. When I complained about the time it was taking, and told him perhaps he should just get a new machine, HE LAUGHED!!! But a few days later I got a call from the warranty people saying they were going to replace it. I To summarize, the service people were either confused or unwilling to replace the machine, and returned 3 times trying to fix the old one. Each time there was a nearly ten day wait to get parts. This waiting time was very difficult for me I had no way to wash my clothes for a month, and I didn't get any phone calls saying what to expect. Perhaps you could have given me a loaner to use while the parts were ordered. Better communication would have helped greatly. Thinking of how it might be if you were the customer would automatically improve the communication. No one wants to be left in the dark when a repair is needed in their home. I haven't any idea why it took so long, and that was extremely frustrating. But the new machine is excellent, and I'm happy with the final result.

We have a Home Warranty on a rental property we own. The tenants reported that there was water leaking from the ceiling. We began to worry that there might be an ice dam causing water to be pushed into the house. But the plumber that was called to check things out, found that a washing machine hose was the cause of the water leak. It’s comforting to know that the Home Warranty offers specialists in so many fields and they are quite prompt in getting the right people on the job!

We had a problem with a clothes washer not draining, contacted AHW through their website to setup an appointment. It took a few days before the local appliance contractor could come out, when they did they determined it was a failed pump, had to arrange with AHW to approve the part then order. It was a week later before the contractor could return to install the part. The contractor did a decent job with the repair but AHW has inherit delays in approval and ordering that dealing directly with a local contractor could be avoided. The only glitch was a request to pay the service fee after it had already been paid to the contractor upon arrival. I would recommend not to prepay online when placing a call for service. The current system does allow a notification of a tech in route and a follow up on completion of the service. We faired much better than others with only minor delays to approve and order parts.

I was about to change home warranty companies as I was very dissatisfied with 1st American. Long waits on the phone and no supervisors to talk to. Then they instituted a much better on line system where you can place an order and have a vendor to call within minutes. When the vendor has not called me back, or has too long of a lead time, I tell them on line and they immediately send me another contact. The system has been much improved and I have 4 policies with them. Do everything on line with 1st American and you should have minimal problems. They've also upgraded their vendors through on line feedback from their customers. Much,much more responsive now. Much better than American Home Shield. I have no experience with the other home warranty companies.

Thank you First American Home Warranty!! We bought all new appliances (refrigerator, oven, dishwasher, washer and dryer) in May 2016 when we purchased our home. After a major issue with our home in February 2018 that we paid out of pocket for because we did not have a home warranty I did research on home warranty companies and was very Leary from the bad reviews. After much review of the company and drilling our salesman about the bad reviews I read online we decided to give First American a chance. It was the best decision we made, there is a 30 day waiting period after you sign up. The company asks you about the status of your appliances currently and since they were all brand new they were all working fine. Three weeks after our home warranty became active after the 30 day waiting period our refrigerator suddenly stopped working. We put in a claim with the warranty company and Sears came out to survey the issue within a week. Sears said the refrigerator had a leak of coolant in the motor department and would need major repair. First American approved the repair, after the parts were ordered and arrived Sears came back and installed the parts. Unfortunately that did not fix the issue, we still had a refrigerator that was 70 degrees. We called First American again and they sent Sears back out and it was determined the refrigerator needed to be replaced. First American purchased a new refrigerator for us under our home warranty! The only complaint I have is the communication between First American and us could of been a lot better. We had to call First American MANY times to keep the ball rolling forward or find out the status of repairs or replacement. If First American reads this review, please improve your communication with customers it will eliminate some of the frustration for customers.

Dishwasher stopped working 3 months ago. Still not fixed OR replaced. AT Appliances came out 1st time and replaced a pump. It worked for 1 cycle. Lights started flashing. A week later AT Appliances came back out and said there was a leak so they sealed it. Didn't even make it through one wash cycle. A week or so later they send AT Appliances back and they said we didn't wait long enough for the sealant to dry. AT Appliances resealed the leak and told us to wait a couple of days before using the dishwasher. We waited 3 days and yes you guessed it - lights started flashing again and didn't make it through the wash cycle. Called FAHW and re-opened the case. Heard nothing from either FAHW or AT Appliances until I finally told the person at FAHW that I wanted to speak with their manager. They wouldn't! They said they would call AT Appliances while I was on hold. They said it was under manager review at AT Appliances and someone would get back to me with a decision. I finally asked them to get a supervisor. At first he said the same thing until I pressed him to call AT Appliance while I was on hold. He then says that AT Appliance can't fix it and FAHW needs to find a Samsung certified repair person. A couple of weeks pass and the Samsung repair guy comes out and says it needs a part that is no longer made!! So now we are waiting FAHW to try and find the part. Seems like they are trying to do everything they can not to solve this. Spoke with a lady this morning and she said the cash out would only be for the price of the part and not another dishwasher! They said that it will take a few more days to try and exhaust their search for the part. Only AND only if they can't find the part will they even consider replacing the dishwasher. Don't believe the nonsense ads that say they will fix or replace - hasn't been our experience so far! On top of that another person from FAHW calls to ask if I want to pay over $1,100 to renew for another year!! I started laughing! Got to be joking right? For that price I could have bought a new dishwasher had it installed and been working 3 months ago and have money left over. Can you imagine if this was a hot water heater and we had been without hot water for 3 months!! Awful service, little to no communication, no sense of urgency and major run around! If there was a way to give a "-" (minus) star rating I would! Buyer beware!!

Very unpleasant experience!! Hot water heater went out on a Saturday. Contacted First American for resolution. They said they contacted the contractor and they would be in touch. As it turns out their contractor does not work on Sat. or Sunday so they would return call on Monday or Tuesday!! I needed Hot water on Saturday! Called First American back 6-8 times on Saturday, but was told I had to wait!! I asked about getting another contractor that could get the heater replaced NOW!! They said I had to wait for "their" contractor!! There was never anything said about me getting a different contractor to install the heater. I got another contractor to install the heater on Sunday, since I had wasted most of Saturday trying to work with First American and their contractor. After requesting reimbursement for the covered heater, they said I should have request a referral before getting it installed! Since NOTHING was said during the 6-8 calls about getting a "referral". I assumed (my mistake) I would be reimbursed for the heater replacement, since they could not be responsive. Bottom line, when I asked for payment on the covered heater, I was refused!! Do NOT do business with these people!! They are NOT responsive to customer needs, just their "rules"!!