First American Home Warranty Reviews
8.1
Overall Score
Aimee Beauregard Las Vegas, NV
They have 1 person per issue (washer, dishwasher, pool person) to fix an issue. They wanted us to wait 2 months to have our new washing machine repaired. We literally live in between Phoenix and Tucson, but only 1 service person was available? The pool person never even showed up. I have had this company 3 years, filed 2 claims and both were garbage. Use ANYONE but these people!!
3 years ago
Reply from First American Home Warranty
Hello Aimee,
Thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that contractor Aquarius Spas and Pools has reported the pump has failed to the cleaning system/waterfall. First American has denied the claim as this failure is related to a noncovered item. You may refer to your home warranty contract, Pool/Spa Equipment Section, which states:
“NOT COVERED: ALL CLEANING EQUIPMENT, INCLUDING POP UP HEADS, TURBO AND ACTUATOR VALVES, POOL SWEEPS, LINERS, LIGHTS, STRUCTURAL DEFECTS, SOLAR EQUIPMENT, INACCESSIBLE COMPONENTS, HUMIDIFIER/DEHUMIDIFIER SYSTEMS OR ACCESSORIES, JETS AND RESPECTIVE PARTS AND COMPONENTS, FUEL STORAGE TANKS, FILL VALVES, SYSTEM MANAGEMENT OR ZONE CONTROL SYSTEMS (WHETHER MANUAL, ELECTRONIC, COMPUTERIZED OR PNEUMATIC), DISPOSABLE FILTRATION MEDIA, CHLORINATORS, OZONATORS AND OTHER WATER CHEMISTRY CONTROL EQUIPMENT AND MATERIALS, AUXILIARY, NEGATIVE EDGE, WATERSLIDE, WATERFALL, ORNAMENTAL FOUNTAIN AND THEIR PUMPING AND MOTOR SYSTEMS OR ANY OTHER PUMP OR MOTOR THAT DOES NOT CIRCULATE WATER FROM THE POOL OR SPA DIRECTLY INTO THE MAIN FILTRATION SYSTEM AS ITS PRIMARY FUNCTION, HEAT PUMPS, SALT, PANEL BOX, REMOTE CONTROLS AND DIALS.”
First American considers this claim closed.
Thank you.
Thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that contractor Aquarius Spas and Pools has reported the pump has failed to the cleaning system/waterfall. First American has denied the claim as this failure is related to a noncovered item. You may refer to your home warranty contract, Pool/Spa Equipment Section, which states:
“NOT COVERED: ALL CLEANING EQUIPMENT, INCLUDING POP UP HEADS, TURBO AND ACTUATOR VALVES, POOL SWEEPS, LINERS, LIGHTS, STRUCTURAL DEFECTS, SOLAR EQUIPMENT, INACCESSIBLE COMPONENTS, HUMIDIFIER/DEHUMIDIFIER SYSTEMS OR ACCESSORIES, JETS AND RESPECTIVE PARTS AND COMPONENTS, FUEL STORAGE TANKS, FILL VALVES, SYSTEM MANAGEMENT OR ZONE CONTROL SYSTEMS (WHETHER MANUAL, ELECTRONIC, COMPUTERIZED OR PNEUMATIC), DISPOSABLE FILTRATION MEDIA, CHLORINATORS, OZONATORS AND OTHER WATER CHEMISTRY CONTROL EQUIPMENT AND MATERIALS, AUXILIARY, NEGATIVE EDGE, WATERSLIDE, WATERFALL, ORNAMENTAL FOUNTAIN AND THEIR PUMPING AND MOTOR SYSTEMS OR ANY OTHER PUMP OR MOTOR THAT DOES NOT CIRCULATE WATER FROM THE POOL OR SPA DIRECTLY INTO THE MAIN FILTRATION SYSTEM AS ITS PRIMARY FUNCTION, HEAT PUMPS, SALT, PANEL BOX, REMOTE CONTROLS AND DIALS.”
First American considers this claim closed.
Thank you.
Jun. 2nd, 2022
Nick Le Fullerton, CA
Very bad service that I have ever know, as well as their sub contractor Safewire Inc did not do any thing when sending their technician to my home.
He just looked around 30 minutes then get out. I ordered their service and waited for 1 week to fix my door wiring bell and the plug.
The very simple thing but they could not do it, how can they fix a bigger thing?
Can you trust on them for fixing all your appliances???
3 years ago
Reply from First American Home Warranty
Hello Nick. First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. According to our records, you placed a claim on May 19, 2022, for your doorbell and one plug not working properly. First American dispatched Safewire Inc, who reported the doorbell not working due to wire damage from rodents as well as the outlet having a lack of capacity due to not being grounded. These findings fall outside of the home warranty coverage, resulting in a denial due to not normal wear and tear and lack of capacity. Per your request, second opinion contractor M K Electrical Services Incorporated has been dispatched to confirm the diagnosis. Frist American considers this claim pending.
First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. According to our records, you placed a claim on May 19, 2022, for your doorbell and one plug not working properly. First American dispatched Safewire Inc, who reported the doorbell not working due to wire damage from rodents as well as the outlet having a lack of capacity due to not being grounded. These findings fall outside of the home warranty coverage, resulting in a denial due to not normal wear and tear and lack of capacity. Per your request, second opinion contractor M K Electrical Services Incorporated has been dispatched to confirm the diagnosis.
Frist American considers this claim pending.
First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. According to our records, you placed a claim on May 19, 2022, for your doorbell and one plug not working properly. First American dispatched Safewire Inc, who reported the doorbell not working due to wire damage from rodents as well as the outlet having a lack of capacity due to not being grounded. These findings fall outside of the home warranty coverage, resulting in a denial due to not normal wear and tear and lack of capacity. Per your request, second opinion contractor M K Electrical Services Incorporated has been dispatched to confirm the diagnosis.
Frist American considers this claim pending.
Jun. 3rd, 2022
Christy Stout Lexington, KY
Used to be a great company but absolutely awful these days. To actually speak to a representative takes forever including dealing with an automated system that doesn't understand anything. I have been without a washing machine for over 6 weeks and their contractor has disappeared off the face of the earth and they could care less and aren't doing anything to assist me. Mr or them haven't gotten a response from the contractor in over 2 weeks now. Used to recommend to everyone would never recommend again.
3 years ago
Reply from First American Home Warranty
Christy, Thank you for your feedback. We were unable to locate your claim with only the name provided. We requested additional information from you privately, but did not hear back. We hope the next time you may need us, you will give us another chance to meet your needs.
Jul. 8th, 2022
Breanna Faulkner Visalia, CA
Customer service is terrible!!! I had an issue with my kitchen sink and the company they sent was too incompetent to fix my broken faucet after coming to my house 4 times. I had to call First American multiple times to let them know the work was not completed even though they kept marking it as complete. First American decided to just send me a $45 check so I can buy a new one and have a plumber install it. I will NOT be renewing my two warranties with First American.
3 years ago Edited February 16, 2022
Reply from First American Home Warranty
Breanna, Thank you for your comments. We were unable to locate your claim with only the name provided. We requested additional information from you privately, but did not hear back. We hope the next time you may need us, you will give us another chance to meet your needs.
Jul. 8th, 2022
Grey Girl
Please do not purchase a home warranty with First American. The heating and air contractors they use are extremely unprofessional the ones we have interacted with all have 'one star' google review ratings. I had two furnaces that broke at the same time and because they use horrible vendors we did not have anyone to check on our furnace for more than three weeks. We ended up having to purchase a new furnace because we could not do without heat and could not wait on the warranty company's vendors.
3 years ago
Reply from First American Home Warranty
Hello Angela,
First American apologizes for any inconveniences you may have experienced during the handling of this claim and thank you for bringing this to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Our records indicate that you requested a cash payment for the replacement of your 2 furnaces. Please be advised that First American is in the process of obtaining the necessary information to offer you the cash payment in lieu of replacement. First American considers this claim to be pending.
First American apologizes for any inconveniences you may have experienced during the handling of this claim and thank you for bringing this to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Our records indicate that you requested a cash payment for the replacement of your 2 furnaces. Please be advised that First American is in the process of obtaining the necessary information to offer you the cash payment in lieu of replacement. First American considers this claim to be pending.
Feb. 14th, 2022
tom wilder Nampa, ID
Paid extra for the AC coverage. First of all they give you a 4 hour time the contractor will arrive. They don’t do weekends So you have to take off work. Then they had to come out four times!!! Twice they didn’t do anything!!! So I missed four days of work to meet with their contractors (sears by the way) not a local AC company. They will repair repair repair, you will not get them to replace the unit like they say they will when they sell you the warranty. I had my own independent contractor come out and he said the unit needed to be replaced
3 years ago
Michael Stott Bel Air, MD
Our oven is currently covered under the warranty plan. It is currently December and we put in a service request in September to have the oven fixed as it has been non-functioning. We've had a service repair man come out 3 times switching out different parts. We've been left without a working oven for Thanksgiving and Christmas. They are nigh unto impossible to get a hold of. Useless company!
3 years ago
Reply from First American Home Warranty
Hello Michael, thank you for your feedback on your experience. First American Home Warranty Corp (First American) would like to apologize for the inconvenience you may have experienced during the handling of your oven range claim. As of December 22, 2021, First American’s records indicate the repairs made to your oven range have been unsuccessful, and First American has made the decision to offer a replacement unit. We consider this claim pending your decision to accept the replacement offer emailed to you, or the option of a cash payment in lieu of replacement.
Dec. 23rd, 2021
Drew Wardlaw Madison, MS
I wish I could leave a negative star rating for how much I loathe this company. I've had a claim open with FAHW since July of 2021 that is yet to be resolved. They have assigned a person from claims escalation depart Melissa V that has yet to contact me regarding my claim #310803024. This company should change their name to Last American Home Warranty because they are the last people I ever want to deal with again!!
4 years ago
Reply from First American Home Warranty
Drew, Thank you for taking the time to share your review with us. We apologize for the delay in having your claim resolved. We do see a claim was placed for your dishwasher and range hood and we dispatched a contractor to diagnose the failure. We received a report on both issues which indicated replacement parts were needed. We went ahead and moved forward with ordering the parts. On December 3rd we were advised the parts needed to repair your range hood were on back order. We did determine to move forward with a replacement, which has been sent to you for review. For the dishwasher service, we have dispatched a contractor to diagnose the failure. We appreciate your patience and hope that we have have this fully resolved for you soon.
Dec. 7th, 2021
Partha Sarathi New York, NY
First American Home Warranty has an awful service. It feels like they are scamming people with the promise that they never deliver. You pay premium and service fee but after waiting for months, nothing gets done. Their strategy seems like is just wait out. I tried to call customer service and more than once, they hang up in the middle of the call just because I was asking for more info. I feel like all my money is a total waste.
My recommendation: Stay Away from First American Home Warranty.
4 years ago
Reply from First American Home Warranty
Partha, We do apologize that this may be taking longer than anticipated. We have a process when evaluating and determining and outcome for our customers, and do our best to keep this process moving forward until resolved. Can you please provide us with your claim number so that we may look into this?
Oct. 18th, 2021
Terri Mingione Glendale, AZ
Your company does not follow up with their customers. They believe the company's they hire that are F rated companies on the BBB. I would not recommend this company there are plenty of other companies to go with that are cheaper and believe the customer not the worker that comes out and don't know what their doing have to u-tube it to know how to fix a stove. Fricken ridiculous!! Don't use AVA appliances!!
4 years ago
Reply from First American Home Warranty
Hello Terri. We have reached out to you for additional information.
Oct. 8th, 2021
Partha Sarathi
First American Home Warranty has an awful service. It feels like they are scamming people with the promise that they never deliver. You pay premium and service fee but after waiting for months, nothing gets done. Their strategy seems like is just wait out. I tried to call customer service and more than once, they hang up in the middle of the call just because I was asking for more info. I feel like all my money is a total waste.
My recommendation: Stay Away from First American Home Warranty.
4 years ago
Reply from First American Home Warranty
We do apologize that this may be taking longer than anticipated. We have a process when evaluating and determining and outcome for our customers, and do our best to keep this process moving forward until resolved. Can you please provide us with your claim number so that we may look into this?
Oct. 18th, 2021
William Luebs Flower Mound, TX
Disgusting!! Tried to get a wiring problem fixed. Wiring problems are covered. But they denied installing a $5 junction box because my house did not have one previously. I pay almost $1000 per year and this crap company is refusing to do a 10 minute job.
The companies that First American subs to fix our problems are the dregs of the world.
Stay away from First AMERICAN. Their service SUCKS!
4 years ago
Reply from First American Home Warranty
Hi William. We are very sorry that we were unable to assist you. The contractor reported that you are needing to install a junction box, which is not covered. Thank you.
Sep. 15th, 2021
Ben Mintz Knoxville, TN
Do not waste your money with this warranty company. I had a $400 garbage disposal go bad, and they only offered me a $50 cash out. How do you replace a $400 garbage disposal with $50? This is after waiting 2 weeks for the company to get the cash out offer. Customer service is completely useless and supervisors are never available. This is the worst warranty I have ever dealt with!
4 years ago
Reply from First American Home Warranty
Hi Ben. Thank you for your feedback. Please note that the cash payment offer as our cost was provided as a courtesy as you proceed without prior approval to replace your garbage disposal. Per the contract, First American does not provide reimbursement for services performed without prior approval. Thank you.
Sep. 3rd, 2021
Joshua Cooklin Florence, OR
I submitted a claim to fix my dryer 3 months ago and paid the $75 service fee. It took 3 weeks for the first repairman to come out. It needed a part which arrived at my door 2 days later. 2 no shows and over 2 months later and I still can't get anyone to come fix it. I lodged a complaint with the BBB as well as calling this company multiple times. Last time I spoke with them they told me I needed to be "more patient". Stay away from this company!
4 years ago
Reply from First American Home Warranty
Hello Joshua. Our records indicate you placed a claim on May 30, 2021 for your clothes dryer not heating up. First American dispatched an independent contractor, Sears, to diagnose the failure. The contractor reported a part was ordered and will return to complete repairs.
On July 15, 2021, the contractor reported they did not have a technician available to complete the repair and rescheduled for August 17, 2021.
As of August 19, 2021, the contractor reported an appointment is scheduled for August 24, 2021 to install the heating element.
First American looks forward to completing the repairs to your clothes dryer and apologizes for any inconveniences you experienced during the handling of the claim.
Please be advised, First American considers this claim pending.
On July 15, 2021, the contractor reported they did not have a technician available to complete the repair and rescheduled for August 17, 2021.
As of August 19, 2021, the contractor reported an appointment is scheduled for August 24, 2021 to install the heating element.
First American looks forward to completing the repairs to your clothes dryer and apologizes for any inconveniences you experienced during the handling of the claim.
Please be advised, First American considers this claim pending.
Aug. 24th, 2021
Ron l Spartanburg, SC
AC units not working had to wait 1 week for scheduled appointment and was cancelled day of without knowledge due to overbooking tech, rescheduled for 1 week and same thing happened again. Was rescheduled again and no help from First American Warranty. 4 weeks with AC units not working. Unable to speak with management or get satisfaction. Automated system with reps that are no help with resolutions. Sears is their vendor and unable to speak to a person.
4 years ago
Reply from First American Home Warranty
Hello Ron. We appreciate your feedback. We has reached out to you for additional information.
Jun. 22nd, 2021
Brandon CA
They are really terrible. I had the AC go out on my condo and they kept scheduling it out to contractors who don’t even work on the building. Each mistake would cause an additional day of no AC delay. I finally had to find my own company yet it still took First American an additional 2 days to approve. I talked to 8 different people and spent 10 hours on the phone. My advice is use another warranty company,
4 years ago
Reply from First American Home Warranty
Hello Brandon. We appreciate your feedback. We have messaged you for additional information.
Jun. 2nd, 2021
victor espinoza Tucson, AZ
This company is horrible. They take their time to fix anything and then try to rip you off with swapping a $2500 dryer for a $750 one. No way, it's only 1.5 years old! On top of that they never completely repaired our fridge. The company that came out to fix it stated that it needs to be replaced, First American closed the claim. After many calls nothing happened. Stay away!
4 years ago
Reply from First American Home Warranty
Hello Victor. Our records indicate you placed a claim on March 9, 2021 for your clothes dryer which does not stop spinning, even when turned off. First American dispatched an independent contractor, Arizona’s Heating and Cooling Doctor LLC, to diagnose the failure. The contractor reported the control board and two relays have burned out and recommended replacement of the parts. First American attempted to locate the parts, however, the parts are no longer available.
On April 6, 2021, First American offered a replacement dryer as the parts for repair are not available. Per your home warranty contract, First American will replace with equipment of similar features, capacity and efficiency however does not match brand, color or dimensions. You declined the replacement offer and requested a cash payment. Per the home warranty contract, First American may offer a cash payment in lieu of repair or replacement at the company’s negotiated rates with suppliers which may be less than retail.
On April 9, 2021, you accepted the cash payment in lieu of replacement. Please allow 7-10 business days for the processing and delivery of the check.
Please be advised, First American considers your claim closed. Thank you.
On April 6, 2021, First American offered a replacement dryer as the parts for repair are not available. Per your home warranty contract, First American will replace with equipment of similar features, capacity and efficiency however does not match brand, color or dimensions. You declined the replacement offer and requested a cash payment. Per the home warranty contract, First American may offer a cash payment in lieu of repair or replacement at the company’s negotiated rates with suppliers which may be less than retail.
On April 9, 2021, you accepted the cash payment in lieu of replacement. Please allow 7-10 business days for the processing and delivery of the check.
Please be advised, First American considers your claim closed. Thank you.
Apr. 9th, 2021
K Rich Ponte Vedra Beach, FL
having to wait 2 weeks for an A/C company in the hottest part of summer in Florida is unacceptable. Having to wait a week for a new refrigerator part to come in is not acceptable. No refrigerator for a household of 6 for a week! Parts should be no more than a day or two away.
4 years ago
Reply from First American Home Warranty
Hello K Rich. We understand your frustration. We have messaged you for additional information.
Apr. 17th, 2021
Santiago Ruiz de Gopegui Quesada Greenville, SC
After a cost of over $600 for the home Warranty and paying a $75 service fee, two weeks later they tell me they are not covering what the contractor has told them needs to be done to have the washing machine working properly since water backs up trough the drain tube into my laundry room floor. Why do i need a Home Warranty if they charge me a service fee and a high year fee and still don't fix the problem? Don't get caught in this scam. Guess that's why they need to advertise themselves all the time making promises and offers they do not cover.
4 years ago
Missy Renee Aptos, CA
Is negative a option? This is the worst company with the worst service. My oven has been broken for 5 months. I have spent hours on hold on phone they never call back they hire useless technicians. Its a complete rip off. Check consumer affairs they have countless complaints against them. They even have a face book page dedicated to the fact that they are a rip off... terrible customer service, they dont follow through with there contract that says they will replace the appliance if unable to repair
4 years ago
TexasJoe Cypress, TX
I just cancelled the service. Had a pipe break and was told it would not be covered as it was due to freezing. Also when they have replaced any broken items the replace with the cheapest bottom of the line brands that soon break again. Will just bank the $58 per month I was paying them and cover the repairs myself from the savings. Don't buy this warranty.
4 years ago
Reply from First American Home Warranty
Hi TexasJoe. Our contract provides coverage of system and appliances that fail through normal wear and tear. Pipes due to freeze are not covered. You may refer to your home warranty contract for the items listed as covered. Thank you.
Feb. 24th, 2021
Lord Wolin Woodland Hills, CA
First American is very good at making the sale and promising that it will pay for claims.
BUT, once you make a claim forget about it.
1. First American will deny the claim.
2. You can never talk to anyone.
3. First American unscrupulous and crooked contractors
Do yourself a favor and use another home warranty company.
Why pay to be aggravated?
4 years ago
Anthony Munoz Merced, CA
have a leaking faucet in the kitchen paid my $75 to first American Home Warranty. Plumber comes out and tells me I need a new faucet which I already knew, I had to come out of pocket to purchase a new faucet. First American Home Warranty tells me they'll only give me a low quality faucet for replacement. This is a rip-off my $75 is only good for the plumbing charge to show up. When my home warranty is up I'll be going to a different company.
5 years ago
Gwenetta Blackwell Greer Eloy, AZ
I am disappointed with the service provided by this company. They do not vet their companies, I was assigned four companies before someone came out to look at an electrical problem which could have caused a fire. My claim was denied even though I sent a finding by a reputable Phoenix highlighting my problem. I would not recommend First American to anyone.
5 years ago
Reply from First American Home Warranty
Hello Gwenetta,
We would like to apologize for any inconvenience you may have experienced during the handling of your electrical claim. Please be advised, we contacted your electrician who recommended replacing the breakers due to age. However, they confirmed there were no failures with the breakers in your home. As such, First American did not authorize a replacement because there was no existing failure. At this time, your claim is considered closed.
Thank you.
We would like to apologize for any inconvenience you may have experienced during the handling of your electrical claim. Please be advised, we contacted your electrician who recommended replacing the breakers due to age. However, they confirmed there were no failures with the breakers in your home. As such, First American did not authorize a replacement because there was no existing failure. At this time, your claim is considered closed.
Thank you.
Mar. 11th, 2021
Lauren Payne Houston, TX
I have been dealing with a claims issue for weeks. The staff are extremely rude, rarely answer or return calls or messages, come up with new excuses not to cover at every turn, outright lie, and overall provide egregious and borderline fraudulent customer service. Their technicians will make the laziest & conveniently not-covered 'diagnoses' which means you have to call them back repeatedly (charging you $75 a pop) and end up having to pay out of pocket for a third party you trust anyway. Can you give 0 stars? Stay away!!
5 years ago
Reply from First American Home Warranty
Hi Lauren. We do apologize for any inconveniences you may have experienced with the handling of your claim. Our records do indicate that you have received full reimbursement for the plumbing repairs completed by your contractor. Thank you.
Nov. 9th, 2020
Ronald Winters DeLand, FL
I'm a retired plumber. I was requested to look at a residents plumbing problem which I repaired in 10 minutes.
The plumbing company representative part of " AMERICAN HOME WARRANTY" charged $125 and claims he could not due the repair because of mold in the bathroom. So for $125 the poor woman got no service from her home warranty company. I did the repair in 10 minutes I used a Phillips screwdriver and a 8" pair of channel lock pliers. Total cost. My charge. $40. What is wrong with this picture???
5 years ago
Anthony Middletown, PA
Almost a month after placing a service request and the issue has not been resolved. Endless promises from FAHW on a timeline have all been lies. The contractor they chose does not answer the phone, does not call back from voicemails left, does not respond to text, and does not answer emails. Out of six representatives, only one actually sounded like they wanted to help. A manager stated he would make some calls and get back to me within two hours. Five hours later I call back and nobody has any idea what I'm talking about. Choose another warranty company.
5 years ago
Rose ,
Do your research. Find out how these companies are fraudulent and scam the customer by providing subpar or no service. I’m months in for 2 claims that still remain unfixed and unresolved. They provide fake numbers for nonexistent Reps assigned to your claim and do not follow upon anything. Don’t expect any movement on an AC claim in the middle of summer. Protect your family and home from this false sense of security. Nothing here but smoke and mirrors.
5 years ago
Amy Simonsen Corpus Christi, TX
They hire contractors who charge more than the market rate for plumbing or electrical services for out of pocket costs. And most so called "covered items" have out of pocket costs. So I ended up having to pay the $75 service call fee and find my own contractors for AC, water heater, plumbing, etc. It is better not using them at all.
In addition, when I want cash out option, they put me on hold for over an hour, then came back on the phone to tell me that to replace the water heater, the cash out is only about $200, which is not enough to cover half of the cost of the water heater!
5 years ago
Teresa Gentry Williamsburg, VA
We have had First American Home Warranty for over 8 years. Until now, I was happy. Currently our AC has been broke for 2 weeks. The contractor is blaming First American. First American has LIED to me repeatedly. They have told me the parts were ordered and expected delivery that day. Then 5 days later they tell me the same thing! This is unacceptable. My husband has a heart condition and we cannot keep going without AC in August!!! I can't get a manager to call me. Everyone i talk to has lied. I need help and don't know what to do!!!!
5 years ago
Reply from First American Home Warranty
Hello Teresa. We apologize for any inconveniences you have experienced during the handling of your claim. Our records indicate you placed a claim on July 26, 2020 for your air conditioner not cooling. We dispatched Bell Cow Heating & Cooling, who reported the failure to be the condenser fan motor and recommended replacement of the part. First American authorized the repair.
On August 14, 2020, we confirmed with you that the repair was completed on August 13, 2020 and your air conditioner is working properly.
First American considers this claim resolved and closed. Thank you.
On August 14, 2020, we confirmed with you that the repair was completed on August 13, 2020 and your air conditioner is working properly.
First American considers this claim resolved and closed. Thank you.
Aug. 14th, 2020
ariel delacruz Escondido, CA
IF THERE IS A ZERO OR NO STAR I WOULD RATE THIS COMPANY , TWICE THEY HAVE DONE IT TO ME FIRST THEY TAKE PAYMENT AND THE REST IS UP TO ME TO TRACK AND GET MORE INFORMATION ABOUT THE SERVICE REQUEST WASTED TIME , MONEY WITH PROGRESS WHAT SO EVER , I HAD TO CALL BOTH PARTIES TO GET INFORMATION ABOUT MY REQUEST AND STILL COME UP FIGURING EVERYTHING BY MYSELF , CUSTOMER SERVICE HAVE NO IDEA TO EXPLAIN THE ISSUE, BUT THEY WILL TAKE YOUR MONEY AND THE ONLY EXPLANATION IS PAY NOW!!!!!!!!!!!!
5 years ago
Althea ,
I hate this company!
I am not going to waste my time going into details,because I have wasted enough. This is the ABSOLUTE WORST COMPANY I have ever dealt with. Don't waste your time or money with this company!! They Rescheduled 4 times, open window from 12pm to 5pm at 4:40 call to reschedule.
Putted me on the schedule but didnt have my idea on the truck.
Waited and waited to speak to someone.
Poor customer service!!!! Dont care if you are without a washer or dryer for over a month.
5 years ago
C PUHER Newnan, GA
THEY DIDNT HELP OR SOLVE MY APPLIANCE PROBLEM 6 WEEKS LATER MY REFRIDGE STILL HAD NO WORK DONE ON IT.A SIMPLE part that i ended up fixing myself after i gave up on them.Guatamala was their point of contact.meaning they didn't care if your problem was fixed or not a total waste of time and money. Several of my friends had similar bad experiences. 6 weeks later and they were still messing with us on our refrigerator THEY JUST DIDNT CARE THEY TOOK OUR MONEY THEY ARE A BIG SCAM SHAME ON THEM
5 years ago
Daniel Schwartz Lancaster, CA
Terrible. Had an emergency with water pouring out of sink. No one was sent out for 3 days. We had to get someone else because water was flooding our house and we couldn’t wait for their slow service, it was an emergency!!! Then I called to get reimbursement an they wouldn’t pay even though it was their fault for lagging in an emergency situation....water was pouring in the gallons.
5 years ago
Kathy Eugene, OR
I placed a service call on June 12, 2020 someone came out on the 17th my refrigerator couldn’t be fixed they put an order in for a new one. It’s now July 9, 2020 and I’m still going round and round with First American they have offered me the same fridge 2x’s now since they only have 1-3 business days to order it they keep re offering it hmmmm seems to me like I’m getting played. I leave messages and don’t get calls back. I pay my monthly fee and I paid my service call fee I just want my refrigerator. Poor customer service I would definitely question using this company.
5 years ago
Reply from First American Home Warranty
Hello Kathy,
We would like to apologize for any inconvenience you may have experienced during the handling of the kitchen refrigerator claim. Upon review, you accepted the cash payment in lieu of the kitchen refrigerator replacement. You will receive your check in seven to ten days.
Thank you.
We would like to apologize for any inconvenience you may have experienced during the handling of the kitchen refrigerator claim. Upon review, you accepted the cash payment in lieu of the kitchen refrigerator replacement. You will receive your check in seven to ten days.
Thank you.
Jul. 14th, 2020
Fredrick Harris
They are very good and expedient with raking care of your claim and if you appliance can not be repaired they do not hesitate to replace it.
5 years ago
Reply from First American Home Warranty
Thank you Frederick for your review.
Jul. 10th, 2020
Elaine
Excellent company and renew again because I save a lot of money to fixed my problem,I glad that there costumer services are great too.
5 years ago
Reply from First American Home Warranty
Thank you for your feedback and your business. Have a great day.
Jul. 9th, 2020
Abhishek Shendre Fremont, CA
They are a total scam. It took them 10 days to figure out that they can't fix my refrigerator (its supposed to be an essential appliance).
They say it's in manufacturer's warranty so they can't touch it. Manufacturer covers parts not labor charges. They are reluctant to schedule appointment through manufacturer's technician even if manufacturer is providing the part for free, first american home warranty wants to send their own contractor. Putting us in a deadlock and ultimately paying for the repair out of pocket. What's the use of home warranty?
5 years ago
Charie Hathorn Jackson, MS
DO NOT USE THIS COMPANY. You would do much better to set money aside each month and hire your own repairman. Because you are at the mercy of whoever FAHW contacts out. And the repairman is working for FAHW, not you, the customer. And they are limited to how much they can help you. For example, if you need major repairs for your AC, they may just replace a simple part or put a pound of frion just to appease the customer. And it may take multiple trips before finding out that they cannot help you and won’t necessarily say why. It’s a CON game. Buyer beware.
5 years ago Edited September 14, 2021
Bronislav Gorelik Tucson, AZ
It would be more fair to show ZERO! Worst service ever seen. I filed a claim about dishwasher failure on 6/11/20. on 6/15/20 a technician came and found that the reason of failure is a motor. He told me the contractor needs an approval from First American Home Warranty to replace the motor or the dishwasher in whole. Since that time, until 7/1/20 nobody contacted me. I left few messages online on their website and countless number of voice messages. No response at all. Be aware!
5 years ago
Reply from First American Home Warranty
Hello Bronislav,
We would like to apologize for any inconvenience you may have experienced during the handling of the dishwasher claim. Upon review, you accepted the cash payment of $713.80 in lieu of the dishwasher replacement. The check will be received in seven to ten days.
Thank you.
We would like to apologize for any inconvenience you may have experienced during the handling of the dishwasher claim. Upon review, you accepted the cash payment of $713.80 in lieu of the dishwasher replacement. The check will be received in seven to ten days.
Thank you.
Jul. 10th, 2020
Ceci Kilo Killeen, TX
This company should be coming under legal attack real soon. They are not worth the time or the headache! I have had them for one year and my first claim I put in still hasn’t been fixed and it is cleared to be fixed because it is a covered item on the contract! However 3 and a half WEEKS later I can not get my service completed because they won’t order the parts. And to top it all off no one will respond back to me now. So as far as I know it will never get done and I can’t do anything about it!
5 years ago Edited September 14, 2021
Lee Pulley Collierville, TN
Do not buy a warranty from these people. They make big promises but do not deliver. You usually end up paying as much or more than you would without the warranty. The HVAC coverage is especially worthless and they appear to work in conjunction with contractors to pull off repair scams. I don't usually leave bad reviews but this is so bad i couldn't resist.
5 years ago
Jonathan Brown Whitehouse, OH
This company is a complete and total scam. They do not respond to you. They lie to you. My AC went out. I had to call them to assign a contractor and then they said they would send someone out in a week. It’s 90 here. No thank you. Then they said they would approve the person locally who could visit and take care of the issue the next day. All lies. They denied that saying it wasn’t hot enough not to wait a week. Lies lies and more lies. If you use this company you will be scammed. Can’t say it enough!
5 years ago
Ken Carter Thousand Oaks, CA
We just moved into our new home and our air conditioning unit is not functioning. We called First American Home Warranty and they sent a technician out within a couple of days. That was two weeks ago. Every day we call to see when our air will get fixed and they tell us that “It’s in review.” We are sorry we paid for this policy. We are gonna try and get our money back. Complete stone-wall by their company. They must be hurting for funds. STAY AWAY from them! Save your money...
5 years ago
Virginia San Diego, CA
We have been waiting for a replacement/ cash out for our dryer for three months, all while my husband has a serious medical condiition. We were told 1) we would get it repaired in March. 2) Last week we were told they would send us a replacement 3) yesterday we were told they would send us the cash value as they could not find parts 4) Today they are telling us they are finding the parts. 4 different solutions for 3 months and no dryer. Please have someone call me today as I will be reporting this.
5 years ago
National Reviewer Westerville, OH
First American is horrible. My A/C went out before Memorial Day. First American was prompt to get a technician out right away. That was the last of the prompt service. Parts were ordered and per First American arrived a day or two after Memorial Day.
First American decided it was best to not provide authorization to contractor and finish repair. My repair is finally scheduled for 6/16 but I have had to wait 4 weeks to get it done along with filing a complaint with Attorney General. Look somewhere else when shopping for a home warranty.
5 years ago
DARLENE ROBINSON Riverview, FL
If I could give 0 stars I would. This is the WORST Home Warranty and they are truly a FRAUD. The Contractor came to my home to fix a faucet which was making loud noise. When he left, there was a leak. The Home Warranty claim they cannot honor my claim because my contract does not cover faucets, however my contract does cover LEAKS but they refuse to send the contractor back out to fix the leak HE CAUSED! I will be filing a Better Business Claim against American Home Warranty and suing them from not honoring their contractual agreement.
5 years ago
Jackie Chandler, AZ
This has been a horrible experience. I have called them numerous times and all I get is the same answer we are waiting on our purchasing department. This has been a week now and still no resolution. When I call customer service the call is routed to a foreign country and I can hardly hear the person and they are hard to understand. When I ask to speak with a supervisor I don't get one.
5 years ago
tia ramsey Greensboro, NC
I made a service request because my A/C was leaking. The first contractor never called me after I made 3 calls. The 2nd contractor came to fix the problem, but it wasn't fixed. The A/C continued to leak causing water damage on the first floor which First American would not cover. Useless policy.
5 years ago
Lizzy Heberling Sacramento, CA
These people are slow and useless. We had water gushing through the ceiling and they said they would have someone there in 2 days. We would have lost the entire house. Their policies are scams They wouldn't fix our gas leak either. They always send companies with literally 1 to 2 star reviews who don't get back to you at all. Horrible horrible company to work with
5 years ago
