First American Home Warranty: Read 4,148 User Reviews From Real Homeowners

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Real estate agent Las Vegas, NV

They are a scam. Apparently they do not cover plumbing stoppages for clogs that do not have a clean out. The contractor refused to clear the storage and asked for $425 to put in a clean out or the stppage will remain. Ome does not have to do with the other. Many older homes.do not have one. I called other plumbers who said that was a rip off and so I had a plumber who.went out and cleared it within 10 minutes. I will.never buy a home warranty from First American ever again. I am a real estate agent and i will.never recommend it to any of my clients ever again

4 years ago

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AH Fremont, CA

Terrible service. slow and when you call, you get a message to use the website but the website does not do anything except initiate a claim. If you have any problems, you can't reach anyone to resolve it. A single microwave that was determined to not repairable took over a month and it is STILL not delivered. Stay away. I plan to cancel and switch and recommend you not use them at all.

5 years ago

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Nikki Manley Fort Mill, SC

FAHW obviously does not screen their contractors. They sent a contractor that has an F rating with the BBB to my home to repair my AC. I waited 5 months and it was never repaired. The contractor completely ruined my whole system to the point that no other contractor wants to touch it. This is the kind of people they send out to your homes and they can care less about you as a customer.

5 years ago

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Sara Arlington, VA

DO NOT purchase “American home warranty”!!! Make a favor to yourself and don’t lose your money buying this warranty, it is not worth it, you will pay to recibe nothing more than problems, and the worst customer service that you will ever receive. They sent me a plumber who did not know how to repair my shower and he broke it, yes! I only had a water leaking and I finished up with a broken shower. After dozens of calls (that I made because they will never care to call you) they finally say that they are not responsible so they left me with a bigger problem.

5 years ago

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Jeff Myers Fishers, IN

Routinely awful experience. Lengthy service returns. Cancellation of appointment without notice. The service technician was supposed to be at my house between 10 and 2. I took off work and they didn't come but when I called they rescheduled for the next day. This was already 10 days from the original report of a claim. Unfortunately, this is more the rule than the exception. Happened my previous claim for a hot water heater as well. Ten days without hot water. Poor. Poor. Poor.

5 years ago

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Chris Escondido, CA

Horrible company. Sent the same incompetent contractor twice. When a qualified contractor was finally sent he condemned our washing machine. In the second visit from (get this) Best experiance appliance repair the technician yelled at us then left and called back to yell again and tell us he quit the company. First american offered us a buyout or replacement unit. Fair enough but the replacement unit was not the same quality and the buyout was $220 less than we could get a lock type machine. 3 weeks to get to this point. Do not use these people.

5 years ago

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Shelley Sikaneta

Horrible company. Worst customer service ever. When I call I repeatedly get people who don’t know or understand anything about the claim/work order! They have bad phone communication skills. Had 2 work orders in for over a month and I kept having to call them to find out when the jobs we’re going to get fixed! Still waiting and nobody has contacted me about the situation! Made numerous phone calls to speak with someone who is incompetent to even be answering the phone! Waste of money, would never recommend this company to anyone!

5 years ago

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Annette Wray Mesa, AZ

Your coverage with First American Home Warranty has been cancelled as requested. You will receive a check in the amount of $89.16 First American Home Warranty this is what they will refund you after 2 months and you paid for a year. what a rip off. their service is very slow and they send out people who can not do the repairs and then still want their service fees. take a week to get an ac repaired, more that 5 days to get even get some one to look at your pool and can turn green which will cost you more to repair not them, and you could die of heat before that ac is repaired.

5 years ago

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Amber Jones Liberty, SC

This company is a freaking joke!!! 2 months my air has been broken and all I get is a run around!!! Yes they did reimburse me for ONE window ac unit for my whole house in 90 something degree weather!!! The company fixing my unit Has my part needed and still a run around!!! Back yard one star company and I see why!! Not to mention they were out three months ago to fix my ac unit and didn’t realize it was leaking in a coil so a month later it was ‘still’ broken bc it was never fixed right in the first place!! Best believe once my air is fixed i will be switching to a different company!!!

5 years ago

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Senal mul kapuge Frederick, MD

They were very rude to us and didn’t know how to talk to a customer. He didn’t talk to us in a normal and friendly tone he kept yelling at us. And when we didn’t understand something, he didn’t explain it but just kept yelling. He didn’t even fix anything he just put a new part in, and just left with a check. It was bad customer service overall. Air Logic was a pretty cheap company too.

5 years ago

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Nick W Perrysburg, OH

Terrible. AC has been out for 24 hours and these idiots told me I'd have to wait another 3 days to get it fixed. I've been on and off the phone with them all day, if they're going to waste my time then I'm going to waste theirs. NEVER purchase a warranty through First American. They'll treat you like dirt and delay your service for no reason. My 2 year old could provide a better warranty than this joke of a company.

5 years ago

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Jon Brock Rancho Cordova, CA

Worst customer service I ever experienced. All they care about is getting your money. They will never follow up and deal with poor rated companies. Never get service quicker than 3-4 days. Will never allow you to get quicker service and cover your costs. Called for garage door service on Friday cause opener died and door is to heavy to lift and cars are stuck in garage. They said Monday maybe

5 years ago

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Wesley Upchurch Memphis, TN

This company is a complete scam. AC went out and they sent a tech out that said I needed a new compressor. But when I called them he said he told them that I just needed to clean it. That's total bull as it rusted out. They are liars that just don't want to pay the claim. Cleaning the unit wouldn't fix it, so it's a complete run around. They don't want to pay. Avoid this company at all costs.

5 years ago

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Nader

I’ve had coverage through FAHW for 2 years for multiple properties. They choose very low end contractors with terrible ratings for all service requests including HVAC and Plumbing. When the contracted companies inevitable fail to fix issues that are covered by the contractual agreement, FAHW does nothing to remedy the situation. Customer service representatives seem to be trained to say no to any reasonable resolution, and do not care at all about customer retention. Will definitely be switching to another company.

5 years ago

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Liz Pasadena, TX

The company is great about making sure they get my monthly fee. However, they send out contractors that don’t seem to know what they are doing, won’t fix the issue and even paint it as something you the homeowner must have done, and in the case of my air conditioner take it apart then refuse to fix it. Don’t bother asking for them to actually fix anything, because they will screw you over.

5 years ago

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kaleid La Palma, CA

This is a night mare, when your contractor is not responding to your phone calls and your agent is out of office. no body reads messages and no one will respond. if you call the main number for customer service you will wait a long time then some one will transfer you to your agent who is out of office. more than a month now and my oven has not been fixed. this is absolutely a waste of money and time. I will get a decent contractor and will pay him directly and save my self and my family the stress and the inconvenience. will never by their insurance again.

5 years ago

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Andrea Fort Worth, TX

I am having a TERRIBLE experience! I have paid for this warranty for years. I filed a claim on my AC and when the company could not work with my schedule for an appointment I asked if I could change companies and FAHW stated no. I had to figure out how to meet them. We had an already scheduled time and FAHW cancelled my appointment with them and I was not aware until they did not show up to do the work.

5 years ago

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B. Davis Mabank, TX

My claim filed June 18th with First American remains unresolved now 7 weeks later. I’ve never had a promised phone call returned, so I have to call in and wade through their phone menu to get to “Customer Service” which has been a waste of my time thus far and a lot of it. Today, I learn that managers don’t take phone calls from customers when I demanded to have this claim escalated. Well, there it is... Managers who don’t accept calls from Customers. This company is simply a bad joke.

5 years ago

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Chamour Fontana, CA

I wish I could give them zero starts. In July 2017 they send an AC company that cause damage to my AC (Royal). They sent another company to repair the damage and install a new compressor (Platinum) and it cost $235. That was fine. July 2019 my AC is out again and they sent Platinum and they're saying I need a new compressor again and it will cost $400. First American is saying there is nothing they can do and we have to pay the money. It's horrible service and I'm looking for a new company right now.

5 years ago

Reply from First American Home Warranty

Hello Chamour,

We would like to apologize for any inconvenience you may have experienced during the handling of your claim. Our records indicate you were reimbursed $230.00 for the haul away and recovery. At this time, your claim is considered closed.

Thank you.

Sep. 24th, 2019

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May Lakewood, CA

They’re unprofessional and contracted with incompetent plumbers. I detected a gas leak and the gas company confirmed it. First American sends out plumbers that “fix it” but the gas company still detects the leak and will not turn on my gas. I’ve been without gas for 3 weeks now. It takes them a week at a time to get an order put in and for a contractor to come out and “fix” the problem. And this is considered their “emergent” schedule. They are also terrible at returning your calls.

5 years ago

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Shawn Acworth, GA

Insurance Bad faith: left me without AC for over 35 days in Georgia, in the summer heat, refused to escalate, let service companies miss multiple appointments, weeks of the house over 80 degrees made it uninhabitable. I called a technician on my own outside of the warranty, had it diagnosed same day and System replaced within 5 days. AHW now refusing to reimburse me. By taking my premium and intenionally refusing to diagnose and make my repair, they have committed fraud.

5 years ago

Reply from First American Home Warranty

Hello Shawn,

We would like to apologize for any inconvenience you may have experienced during the handling of your claim. Upon review, First American authorized the reimbursement in lieu of the replacement to the air conditioning system. Please be advised, you will receive your check in seven to ten days.

Thank you.

Aug. 12th, 2019

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Bryan McBride Conway, AR

This home warranty company is terrible. Every time I make a claim they assign the same sub-contractor for the work and that sub is terrible. They take over a week to schedule anyone to come out and when they do arrive they do the minimum amount of work the can and never really fix the problem. So they have to come out multiple times before any real work gets done. When I try to get it assigned to somebody different, the home warranty company takes 48 hours to get it reassigned. So I end up waiting weeks to get anything fixed.

5 years ago

Reply from First American Home Warranty

We appreciate your feedback and look forward to being able to address your concerns directly with you.

Jul. 23rd, 2019

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Henry h Yuba City, CA

I agree with many people here and I would give this outfit less than one star if i could. My recent experience with their claims dept and their so called supervisors was horrible. I was forced to go with this company because the warranty was bought for me by the real estate agent and ge did us no favor!!! This outfit does not stand by its warranty and is not clear about what it covers. Their staff is not helpful and dont return calls. Do yourself a favor and find a more reputable company. I also filed a review with the Better Business Bureau. These gurs are just domain B A D ! !

5 years ago

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M Solomon

This is a total scam. We had two different issues that we called about, one HVAC and one plumbing. They sent one company that said they could not fix the problem even though I thoroughly described it before they came (so as not to incur the service fee charge, if they couldn't fix it to begin with). Second company never showed. I had to pay both of the fees to get them to not send me to collections. This is the worst company ever. Terrible customer service. They want your money and won't fix anything.

5 years ago

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Jodi Goodyear, AZ

Worst company in the world. DO NOT USE THEM IF YOU'RE LIFE IS DEPENDING ON IT. My A/C went and they sent out a company they work with, probably a large kick and said due to dog pee was the reason my A/C went out. I had Parker come in that same day and said it was due to wear and tear. I will get other estimates and CO's to come out. Please go on the BBB and complain too. DO NOT Even call them

5 years ago

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Desiree Cypress, TX

My home was built with a Trane Air Conditioner. My a/c went out last summer. First American Home Warranty replaced it with a Goodman 2.5 gallon that has my electric bill higher than its ever been since I’ve lived in my 12 year old energy efficient home. I will be calling them to have my unit replaced with the brand I had and a 3 gallon unit because my home is not cooling properly. This company took me backwards. I also had to come out of pocket $1200 at the time of repair. I would like a response from the company because I should have the brand and size unit I had before. Please respond.

5 years ago

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VICKI Rabenou Odessa, FL

my pool filter got cracked. First American Home warranty send a technician that said that water chemistry was higher than normal and because of that it is not covered. I have a professional pool service every week I asked them and he said that it has nothing to do with the crack in the filter. The chlorine was high because they had to shock the pool because the filter was bypassed. First American are looking for ways to NOT pay you when you need it! Waste of time and money! Insurance that is looking for excuses why it is not covered!

5 years ago

Reply from First American Home Warranty

Hello Vicki,

We would like to apologize for any inconvenience you may have experienced during the handling of your claim. Upon review, we reimbursed you in the amount of $867.55 less the $75.00 service call fee for the pool filter replacement. Please be advised, you will receive your check in seven to ten days.

Thank you.

Jul. 30th, 2019

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sheila a brashear Deer Park, TX

AZ Plumbing and Air Incorporated is only working to help First American Home Warranty to save money. Had a contract opened up to have my garbage disposal replaced as it was leaking. Technician did not have the guts to tell us what he was reporting back to First American Home Warranty. "The garbage disposal had unusual ABUSE." How in the heck do you abuse a garbage disposal? This house doesn't put potato, carrot, apple peels, egg shells, etc.... down it. Done with this rant. To say I am cancelling my contract with the home warranty is an understatement.

5 years ago

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Samuel Modesto, CA

Apparently everyone here having problems with their AC never get the problem fix like me after almost one mont of calling and calling never agreed to their options for me and is very upsetting that they only respond on the easy fix problems, at least for me din’t work out to good it has been a terrible horrible experience hope to never cross with this home"warranty" again in my entire life thanks for nothing and for taking my money!

5 years ago

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Hedy El Cajon, CA

Worthless. Just bought a home that had a warranty with First American Home Warranty. My water heater was not working. I called to get a tech out and had to pay $75. The tech came out, said the problem was due to poor workmanship, so it wasn't covered and I was totally out the $75. I can call a plumber to come out and do a free estimate. Yet, when I call the company that is supposed to be helpful I have to pay $75 to have them come out, and if they can't fix it I'm out the money. So in my opinion this warranty is useless. I won't want to waste my money again so won't ever call them again.

5 years ago

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Kpatel Rochester, MI

Electric issue reported on Thursday and assign contractor they select doesn't respond even phone call or text. when I discuss issue with calling first americal home warranty keep telling give us time, we still searching. No action from them, I had home appliances connected, refrigerator, sump pump, garage door, all connected to that electric line has a issue. All the refrigerator food need to thrown away. If your issue is simple enough, where you can wait, only this company works, in the case of emergency, poor handling.

5 years ago

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sean R Zavala Covina, CA

Do not sign up with First American Home warranty.They Denied are Claims 2 TIMES. They Denied are Claim On Our CENTRALAIR CONDITIONING UNIT and We waited a WEEK for a AC GUY to come out Then THE AC guy Took our 75 Dollars and said your your denied the AC Unit drain pan and plumbing leakung was not properly installed.Then he said i can fix it for another 575.00.What a rip.

5 years ago

Reply from First American Home Warranty

Hello Sean. We sincerely apologize for any inconvenience you may have experienced during the handling of your claim. We are reviewing to confirm coverage and will be reaching out to you to provide resolution. Thank you.

Jul. 2nd, 2019

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Gladys Santis Houston, TX

This is the absolute worst insurance company I have ever done business with. They don't send the correct technicians to fix an issue. My house has had a really bad leak for two weeks, and they still have not sent a technician to fix this. My walls and floors are now destroyed because of their lack of responsibility and proper customer service. I wouldn't recommend this company to anybody. They deserve a no star review, and I can't wait for my contract to end, so I can find a better insurance company.

5 years ago

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Sven Alameda, CA

4 months after trying to get my washing machine fixed, it is still not working. I have dealt with 25 people at First American and every single one of them is incompetent. Most can barely understand or speak english. None have followed through to get to a solution. I have been promised a replacement machine after numerous unsuccessful fix attempts, but even this they are useless at delivering on.

5 years ago

Reply from First American Home Warranty

Hello Sven,

We have reviewed your claim and our records indicate you were authorized the replacement of your clothes washer. The unit has been confirmed delivered and installed. Your claim is now closed.

Thank you,

Jun. 29th, 2019

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HG Simi Valley, CA

First American Home Warranty is a complete waste of time and money. They do not cover what they say they do. It took 3 months for them to finally get my bathroom faucet repaired, after determining that I need a new faucet. They then told me that my faucet doesn't leak, and after proving that it actually does leak, they finally admitting that they had to order a part to fix both hot and cold sides in order to get the faucet repaired. I could have done this months sooner for a fraction of the cost. Don't waste your time or money.

5 years ago

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Jennifer Visalia, CA

Poor customer service. They take a long time to send someone out when you file a claim. For my most recent claim, it took them 6 days to get someone out to my house because they don't hire local. The electrician they sent out was unable to fix the problem. American Home Warranty refused to send someone out or refund me the service call fee. This warranty was a waste of $1,000. I would never recommend them.

5 years ago

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Kelly Hartley Corpus Christi, TX

My air conditioner went out and their technician said the compressor would have to be replaced and it would take 14 days or longer to get a new compressor. First American Home Warranty told me they would give me a cash payout to have the work done myself. It has been two weeks and they keep giving me a different amount that is 1/3 the cost to replace the compressor. They will not give me anything in writing.

5 years ago

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Lisa Lewis Smyrna, GA

If I could give this company no stars I would. They are awful, have non-existent customer service. They are very happy to take your premium and your $75 service charge fee but are not very happy to actual send out a vendor who shows to fix the issue. Been without air for a month. This company is awful. The AC vendor they use is awful. Would not recommend this company to my worst enemy.

5 years ago

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John Eldred Hernando, MS

My dryer had a heating issue. When I pulled out a load of clothes, a piece had fallen off and was in my laundry. I have never filed a claim in the two years I have had this warranty. I called and was sent a technician to look at my dryer. The dryer is old and the issue is obviously wear and tear which is SUPPOSED to be covered. After I paid my $75 service fee, my claim was denied. I’m really not sure what I’m paying for if they’re not going to cover my appliances. I feel like I’ve been scammed. Will probably cancel my warranty after this.

5 years ago

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Misha Fontana, CA

FAHW gave me the run around on a leak in my laundry room.They sent a contractor out with no tools to tell me I have mold and that I should contact my insurance company to fix the problem.I then contact my insurance company for them to tell me it was a home warranty issue.Least to say I have been on the phone with FAHW for hrs to have not gotten anywhere.So basically they took $75 service fee and there was no service done. I have now canceled my contract with them.

5 years ago

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M. Howard Norfolk, VA

The level of this company’s incompetence cannot be overstated. They will talk in circles, cancel any progress actually made with contractors, and make it nigh impossible to get contractors scheduled without making you jump through hoops. I would recommend this company to someone I truly hate so they can experience the levels of fury and frustration that truly should not even be associated due to their consistent incompetence and failure to accept responsibility for those shortcomings in the first place.

5 years ago

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Tom Clovis, CA

I have been on the phone for over an hour trying to get in touch with a local tech to check my A/C unit. Customer service would only put me in contact with a company in another county some 60 miles from my home. I live in a two town community of over a million population and they couldn't give me the name of a local tech? Now I must wait 24-36 hrs. to make an appointment I am told won't be for at least another nine days!! And they call this customer service?

5 years ago

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Mark Crestwood, KY

My wife and I used First American Home Warranty for our rental property. It turns out our warranty lapses without any notification about needing to renew it. When we realized this, we were told First American Home Warranty would not allow us to renew our warranty for that property. There was no reason given for this decision. The only thing that makes any sense is because we actually used the service, which was horrible. It took months sometimes for them to take care of certain things. I would not recommend them to anyone.

5 years ago

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Steven Williams Santa Rosa, CA

Horrible customer service! They do not return emails or calls, only way to get a hold of them is wait on hold forever to get someone that just tries to get you off the phone. I have an attic fan that I placed a claim on roughly 45 days ago and still can not get first american to get a contractor to come out. Every time I call to follow up there is a different excuse, they sure take my money on time though. I would HATE to depend on this company if it were something important broken.

5 years ago

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Christyn Stevens Huntersville, NC

They steal your money and refuse to send anyone out to fix the problem. I was just told they have the part and the approval but just can’t send someone out. The claim was started first week of April. They didn’t care that it’s 94 degrees and we have a 1 year old. They didn’t care that we have already paid for a service they refuse to fulfill. And they also acted as if the safety of our family in the extreme heat meant nothing. Do not use them!!

5 years ago

Reply from First American Home Warranty

We appreciate your feedback and look forward to being able to address your concerns directly with you.

Aug. 14th, 2019

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Geraldine little Memphis, TN

Please don’t go with this company. They give you the run around they send the worst and most unprofessional contractors and they have horrible customer service. I have called over and over about my washer they have had service calls and promised to give me a replacement but they have lied to me. I hate this company and I will never use them again.

5 years ago

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Ed Las Vegas, NV

Our pool equipment displayed an error code. We informed the service company when they contacted us to schedule the call what the error code was. The service provider arrived looked at the error display and told us it wasn't covered and we owed the service charge. They knew it wasn't covered before they came out what a scam. First American says we still owe them the service charge even though their provider is clearly dishonest.

5 years ago

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Christian Queen Creek, AZ

Biggest waste of money. We have attempted 3 claims, all 3 times were denied because their contractor said its not a problem. We got second third and fourth opinions and the consensus was it was a problem. We have had to pay out of pocket for a new washer and dryer, a new HVAC and now to fix major plumbing issues. It has been impossible to get any service with them and we get stuck paying their service fee each time.

5 years ago

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Julia Phoenix, AZ

I had a terrible experience with First American. Their system frequently drops calls, their customer service representatives told me multiple conflicting things about coverage (and exceptions to it), and the contractors they have partnered with are just as unresponsive. I never write reviews, but after a month of back-and-forth and literally the worst customer service I have ever experienced, I want to make it clear to anyone looking for a home warranty--do yourself a huge favor and look elsewhere.

5 years ago

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JOCELIN GIBBS Clayton, NC

This company pretends to be willing to cover the services they provide however the contractor never makes it to your home. I still have a pending service request from 2 weeks ago and every time I call they never have a note or reference of the appointments or prior call. I'm glad the seller provided this service because there is no way I would pay for them. The customer service reps are rude and unprofessional. They rush you or hang up on you. In my opinion they are a scam they have yet to provide a service. If I could give lower than 1 star I would.

5 years ago

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