First American Home Warranty Reviews
8.2
Overall Score
Review Source
Leah Pearson Gilbert, AZ
I just bought the warranty and haven't used it yet but I did like the coverage and
sent the information to my neighbor.
2 years ago
Reply from First American Home Warranty
Leah, Thanks so much for sharing your review with us. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!
Oct. 10th, 2023
Joey DeSena
STAY FAR AWAY! Absolutely the worst! We bought the premium plan. We never filed one claim in two years. Our water heater went after 18 years, they made us wait 2 weeks for their service worker to come out. 2 weeks of no hot water. After that, they denied to fix, pay or replaced. No reason given!
Also, you would stay on the phone over an hour to get through. SAVE your money and aggravation and go with another company.
2 years ago
Reply from First American Home Warranty
Hello Joey DeSana,
First American thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that on July 14, 2023, you placed a claim for your water heater not heating water. We dispatched independent contractor AZ Remodeling and Plumbing Inc reported the water heater was leaking and unrepairable. Additionally, AZ Remodeling and Plumbing Inc advised that the water heater did not have double wall venting and excessive heat caused the leak, which is not covered. As such, your claim was denied. You may refer to your warranty contract section, Limits of Liability, Number Three.
On July 19, 2023, you provided First American with an outside contractor’s diagnosis for review to dispute the denial. After further review, First American attempted to dispatch another contractor to diagnose the failure but was unsuccessful.
On August 7, 2023, First American authorized you to locate and hire a licensed and bonded contractor as First American was unable to locate a contractor to complete the necessary repairs in a timely manner for you. You may refer to the home warranty contract, under Customer Service, Number Three. On this same day through August 14, 2023, we attempted to contact your outside contractor to review their diagnostic but were unsuccessful.
On September 5, 2023, First American contacted you and were advised that the work had been completed with your outside contractor. First American requests you provide a copy of your contractor’s diagnosis and invoice for review of coverage. First American considers this claim pending.
First American thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that on July 14, 2023, you placed a claim for your water heater not heating water. We dispatched independent contractor AZ Remodeling and Plumbing Inc reported the water heater was leaking and unrepairable. Additionally, AZ Remodeling and Plumbing Inc advised that the water heater did not have double wall venting and excessive heat caused the leak, which is not covered. As such, your claim was denied. You may refer to your warranty contract section, Limits of Liability, Number Three.
On July 19, 2023, you provided First American with an outside contractor’s diagnosis for review to dispute the denial. After further review, First American attempted to dispatch another contractor to diagnose the failure but was unsuccessful.
On August 7, 2023, First American authorized you to locate and hire a licensed and bonded contractor as First American was unable to locate a contractor to complete the necessary repairs in a timely manner for you. You may refer to the home warranty contract, under Customer Service, Number Three. On this same day through August 14, 2023, we attempted to contact your outside contractor to review their diagnostic but were unsuccessful.
On September 5, 2023, First American contacted you and were advised that the work had been completed with your outside contractor. First American requests you provide a copy of your contractor’s diagnosis and invoice for review of coverage. First American considers this claim pending.
Sep. 5th, 2023
John Golden
HVAC issue, am still waiting to have resolved. Initially had a local HVAC service tech evaluate and said it would be fixed in a few days since it was the weekend. I've been waiting over a week now since they had to have their service person verify. It's been hot here in Florida and they don't seem to care, either their service personnel or them as a company. It's terrible how they treat their customers, make you suffer, suspect they want you to fix it yourself out of frustration. Terrible company.
2 years ago
Reply from First American Home Warranty
Hello John, we apologize for any inconvenience you may have experienced during the handling of your claim. Our records indicate you placed a claim on June 9, 2023, for your air conditioning system not working properly. We dispatched independent contractor, Bring The Cool, who reported to find a leak in the evaporative coil; the technician recommended replacing the evaporative coil to repair the failure. On June 22, 2023, Bring The Cool advised us that additional information would be reported to us regarding the recommended repairs to your system to be reviewed for coverage. On this same day, we contacted you directly to advise of this update. Further, we authorized $150.00 towards temporary relief for the purchase of either a portable air conditioner or evaporative cooler in the interim while your claim is being resolved. We will be continuing to monitor the status of your claim until repairs are successfully completed. As such, we consider this claim pending.
Jun. 22nd, 2023
Verified Customer
Review Source
Harvey
I haven’t had to used the service at this point in time. I was told I would get the warranty coverage information in the mail and I have not yet seen anything from First American Home Warranty
2 years ago Edited January 10, 2024
Reply from First American Home Warranty
Hi Harvey. Thank you for sharing this feedback with us. We were unable to locate your claim with only the name provided, and would like to look into this further. May you please provide us with your property address?
May. 1st, 2023
Verified Customer
Review Source
IRMA Oakland, CA
It is not easy wanting to speak with a customer service rep. Do you even have one?
The process of getting an order placed is pretty easy. Although when you need to explain a problem, there is no one to speak to.
2 years ago
Reply from First American Home Warranty
Irma, Thank you for your feedback. Our Customer Service team is available to assist you any time of day by contacting us at 800-992-3400. We look forward to being there for you, the next time you may need our assistance.
Mar. 20th, 2023
Review Source
John Del Mauro
My recent experience was one of the worst I've had with any company. It took over 10-days to get a simple fix on my refrigerator costing me hundred's in ruined food. The customer service team continually fabricated dates and facts and never returned a phone call. If I had not reached out on a daily basis, I would still be awaiting repairs. You should be ashamed of yourselves...
2 years ago
Review Source
DONNA Roseville, CA
The repair was completed on our GE Monogram fridge but it took a long time. It was about a month to fix the water/ ice dispenser. We were able to wait because the fridge still worked.
2 years ago
Reply from First American Home Warranty
Donna, We appreciate you taking a moment to share your review with us! We are sorry that you experienced this delay and are glad that we ultimately were able to have this resolved for you. We look forward to being there for you, should you ever need us again.
Jan. 18th, 2023
David Stetser Philadelphia, PA
If you are looking for a warranty company stay away from First American. Every time I have a problem the contractor comes to my home and reports the problems with the failed item need parts that are not covered or they say it’s now code and you have to pay extra to have the item fixed. I have had to call my own contractor and pay to fix the real problem. I also pay extra for complete coverage by paying for the first class upgrade. Do not do business with this company.
2 years ago
Reply from First American Home Warranty
David, Thank you for sharing your comments. We were unable to locate your claim with only the name provided. We requested additional information from you privately, but did not hear back. Should you still need assistance, please reach out to us directly and we can look into this further.
Mar. 3rd, 2023
Review Source
Tempius Baltimore, MD
Anytime I have ever had to use First American they are quick and friendly. All my needs are met and I have never left a transaction unsatisfied.
2 years ago
Reply from First American Home Warranty
Tempius, Thank you for your review! It is great to know that we have been able to be there for you when you needed it most.
Jan. 6th, 2023
Review Source
Sandy Dallas, TX
I like that it is easy to setup an appointment and that the business that will be performing the work gets right back to you.
2 years ago
Reply from First American Home Warranty
Sandy, Thank you for your five star review! It is great to know that you had a smooth claim process. We look forward to being there for you should you need us in the future.
Jan. 5th, 2023
Review Source
LORRIE Flagstaff, AZ
Professional svc was great. I liked how things and parts were explained and what need replacing as well as needs for the future.
2 years ago
Reply from First American Home Warranty
Lorrie, Thank you for sharing your experience with us! It is always great to know when our customers are provided great service. We look forward to being there for you the next time you may need us.
Dec. 29th, 2022
brian parker
A spring broke on my garage bar and First American is refusing to cover the cost. With the spring breaking it locked up and does not allow the garage door to open. First American said they were denying my claim because the door will not open, Of course it will not open because the spring that is covered in my plan no longer works. This company is a scam.
3 years ago
Reply from First American Home Warranty
Brian, Thank you for your review. According to our records, you placed a claim on November 21, 2022, for your garage door opener not functioning properly. We dispatched an independent contractor, #1 Garage Door, who reported the door is off track and out of balance, the cables and drums are damaged, and the rollers and bearings are locked up. As a result, the motor is not opening the door. Due to non-covered items under your contract, your claim was denied. Please refer to the Garage Door Opener section of your contract, which lists doors and adjustments as not covered.
Dec. 13th, 2022
John McFarland Louisville, KY
Have just experience a total disaster with my warranty on are Electric Water Heater
Have spent 3 Weeks And countless hours with them to repair the water heater.
THERE is a TOTAL DISRESPECT FROM THEM TO REPAIR THE WATER HEATER.
after 3 Weeks of this I gave up and called a local repair co . THEY FIXED THE WATER HEATER THE SAME DAY WITH A BRAND NEW WATERT HEATER
This Co Has NO RESPECT FOR THIER CUSTOMERS
ADVISE ALL FUTURE C USTOMERS GO WITH A TOP WARRANTY CO THE
EXTRA MONEY WILL BE WORTH IT
3 years ago
Reply from First American Home Warranty
Hello John. First American apologizes for any inconvenience you may have experienced during the handling of your claim. According to our records, you placed a claim on November 4, 2022, for your water heater not working properly. First American dispatched Jefferson Plumbing, LLC, who reported the wiring and elements burnt and recommended replacement. A replacement was ordered with an estimated installation date for November 23, 2022.
On November 18, 2022, you informed First American you had already replaced the water heater and requested a cash payment in lieu of water heater replacement. Therefore, First American processed a cash payment in lieu of water heater replacement in the amount of $859.62 on November 23, 2022. Please allow 7-10day for the processing and mailing of your check and please refer to your home warranty contract under limits of liability number fourteen.
First American considers this claim closed.
On November 18, 2022, you informed First American you had already replaced the water heater and requested a cash payment in lieu of water heater replacement. Therefore, First American processed a cash payment in lieu of water heater replacement in the amount of $859.62 on November 23, 2022. Please allow 7-10day for the processing and mailing of your check and please refer to your home warranty contract under limits of liability number fourteen.
First American considers this claim closed.
Nov. 24th, 2022
Conner O'Hea Albuquerque, NM
First American Home will do anything they can to make sure they don't help you. The only contractor available currently has 1-star reviews on BBB, Yelp and other trusted sites. When we brought in a third-party contractor to review the AC unit they recommended a replacement for the safety of the home. First American said they will not replace until it is inoperable even though there are major issues.
Will definitely be looking into other companies once my contract is up in one month.
3 years ago
Reply from First American Home Warranty
Conner, We are disappointed to hear that you were not happy with your diagnosis. We do complete internal surveys as well as monitor feedback on our contractors. We always want to ensure we are providing our customers with the best service possible. We hope the next time you may need us, you will give us another chance to meet your needs.
Oct. 12th, 2022
Grace Tseng San Carlos, CA
I filed a claim to repair my built-in microwave on 7/27/2022. The problem has not been taken care of as of this date (9/8/2022). The first assigned technician's assessment was the unit couldn't be repaired &needed to be replaced. FAHW finally assigned a 2nd technician who was suppose to inspect and give a 2nd opinion today(9/8/22). The appointment was postponed again to 9/14/22. Very difficult (holding time is more t 30 min or longer) to get to talk with a real person at FAHW. Phone recording said to call me back by the next business day but never did.
3 years ago
Reply from First American Home Warranty
Hello Grace,
Thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that contractor Nana Technologies recommended replacing the safety thermostat switch and fuse to your microwave. First American authorized the repair. Nana Technologies reported to First American they attempted to schedule an appointment to complete the repair without success. On August 26, 2022, First American dispatched independent contractor Peninsula Appliance Repair LLC (Peninsula Appliance), who scheduled an appointment with you for September 23, 2022. Peninsula Appliance will submit their diagnosis and recommendation to First American for review. First American will contact you directly with an update regarding your claim.
First American considers this claim pending.
Thank you,
Thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that contractor Nana Technologies recommended replacing the safety thermostat switch and fuse to your microwave. First American authorized the repair. Nana Technologies reported to First American they attempted to schedule an appointment to complete the repair without success. On August 26, 2022, First American dispatched independent contractor Peninsula Appliance Repair LLC (Peninsula Appliance), who scheduled an appointment with you for September 23, 2022. Peninsula Appliance will submit their diagnosis and recommendation to First American for review. First American will contact you directly with an update regarding your claim.
First American considers this claim pending.
Thank you,
Sep. 14th, 2022
Freddie Russell Dickinson, TX
Bar none the worst company ever, I live in Houston, A/C went out on Wednesday and they scheduled a tech to come out on Saturday, of course the tech never showed and now they tell me I need to wait to find out when they might be out until Monday! Ryan is a claim rep and tells me he is the top person in charge at First American......what a joke of a company
3 years ago
Reply from First American Home Warranty
Freddie, Thank you for sharing your review with us. We see that our team is working on your claim and we look forward to having this resolved for you soon.
Aug. 22nd, 2022
Sarah Spring Branch, TX
This is the most incompetent warranty company. Every time I’ve had an issue it takes at least a week for a contractor to come, and there have been multiple times that they’ve scheduled the wrong contractors. It’s not uncommon for me to wait almost a month to get my AC repaired in the Texas heat. This has already happened to me 4 times. You’ll have to call to get ANY movement on a request. Usually I have to call them at least 6 times a week to get anything done, and each call takes at least an hour since their representatives are always busy. Save yourself a waste of time and money.
3 years ago
Reply from First American Home Warranty
Sarah, Thank you for sharing your review with us. We did request additional information from you so we could look further into your claim, but was not able to connect with you. Should you still need assistance, please feel free to reach out to us.
Oct. 6th, 2022
Jonathan Sugar Land, TX
After a year and multiple service calls, my AC still hasn’t been fixed. Tired of dealing with them - it’s not worth it. Save your money instead and don’t purchase this warranty. At the end of the day, it’s better to spend money on a competent contractor than paying First American $600/year + $85/service call and getting nothing fixed - they basically steal your money.
3 years ago
Reply from First American Home Warranty
Jonathan, Thank you for sharing this feedback with us. We did request additional information from you so we could look further into your claim, but was not able to connect with you. Should you still need assistance, please feel free to reach out to us.
Oct. 6th, 2022
Nicholas Brown Sacramento, CA
This is the worst company I have ever had to deal with. When you call them after an hr of being on hold they are extremely rude. My wife called in the winter to get our ac fixed before summer hit, they sent a "tech" out in the winter just for the guy to say its to cold to diagnose your ac call back during the summer. The tech then lied and put in the paperwork that he cleaned my coils. I tried to dispute this but this trashy company is intent on charging me 75 bucks for this. They are scum.
3 years ago
Reply from First American Home Warranty
Nicholas, Thank you for your feedback. We were unable to locate your claim with only the name provided. We requested additional information from you privately, but did not hear back. We hope the next time you may need us, you will give us another chance to meet your needs.
Jul. 8th, 2022
Aimee Beauregard Las Vegas, NV
They have 1 person per issue (washer, dishwasher, pool person) to fix an issue. They wanted us to wait 2 months to have our new washing machine repaired. We literally live in between Phoenix and Tucson, but only 1 service person was available? The pool person never even showed up. I have had this company 3 years, filed 2 claims and both were garbage. Use ANYONE but these people!!
3 years ago
Reply from First American Home Warranty
Hello Aimee,
Thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that contractor Aquarius Spas and Pools has reported the pump has failed to the cleaning system/waterfall. First American has denied the claim as this failure is related to a noncovered item. You may refer to your home warranty contract, Pool/Spa Equipment Section, which states:
“NOT COVERED: ALL CLEANING EQUIPMENT, INCLUDING POP UP HEADS, TURBO AND ACTUATOR VALVES, POOL SWEEPS, LINERS, LIGHTS, STRUCTURAL DEFECTS, SOLAR EQUIPMENT, INACCESSIBLE COMPONENTS, HUMIDIFIER/DEHUMIDIFIER SYSTEMS OR ACCESSORIES, JETS AND RESPECTIVE PARTS AND COMPONENTS, FUEL STORAGE TANKS, FILL VALVES, SYSTEM MANAGEMENT OR ZONE CONTROL SYSTEMS (WHETHER MANUAL, ELECTRONIC, COMPUTERIZED OR PNEUMATIC), DISPOSABLE FILTRATION MEDIA, CHLORINATORS, OZONATORS AND OTHER WATER CHEMISTRY CONTROL EQUIPMENT AND MATERIALS, AUXILIARY, NEGATIVE EDGE, WATERSLIDE, WATERFALL, ORNAMENTAL FOUNTAIN AND THEIR PUMPING AND MOTOR SYSTEMS OR ANY OTHER PUMP OR MOTOR THAT DOES NOT CIRCULATE WATER FROM THE POOL OR SPA DIRECTLY INTO THE MAIN FILTRATION SYSTEM AS ITS PRIMARY FUNCTION, HEAT PUMPS, SALT, PANEL BOX, REMOTE CONTROLS AND DIALS.”
First American considers this claim closed.
Thank you.
Thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that contractor Aquarius Spas and Pools has reported the pump has failed to the cleaning system/waterfall. First American has denied the claim as this failure is related to a noncovered item. You may refer to your home warranty contract, Pool/Spa Equipment Section, which states:
“NOT COVERED: ALL CLEANING EQUIPMENT, INCLUDING POP UP HEADS, TURBO AND ACTUATOR VALVES, POOL SWEEPS, LINERS, LIGHTS, STRUCTURAL DEFECTS, SOLAR EQUIPMENT, INACCESSIBLE COMPONENTS, HUMIDIFIER/DEHUMIDIFIER SYSTEMS OR ACCESSORIES, JETS AND RESPECTIVE PARTS AND COMPONENTS, FUEL STORAGE TANKS, FILL VALVES, SYSTEM MANAGEMENT OR ZONE CONTROL SYSTEMS (WHETHER MANUAL, ELECTRONIC, COMPUTERIZED OR PNEUMATIC), DISPOSABLE FILTRATION MEDIA, CHLORINATORS, OZONATORS AND OTHER WATER CHEMISTRY CONTROL EQUIPMENT AND MATERIALS, AUXILIARY, NEGATIVE EDGE, WATERSLIDE, WATERFALL, ORNAMENTAL FOUNTAIN AND THEIR PUMPING AND MOTOR SYSTEMS OR ANY OTHER PUMP OR MOTOR THAT DOES NOT CIRCULATE WATER FROM THE POOL OR SPA DIRECTLY INTO THE MAIN FILTRATION SYSTEM AS ITS PRIMARY FUNCTION, HEAT PUMPS, SALT, PANEL BOX, REMOTE CONTROLS AND DIALS.”
First American considers this claim closed.
Thank you.
Jun. 2nd, 2022
Nick Le Fullerton, CA
Very bad service that I have ever know, as well as their sub contractor Safewire Inc did not do any thing when sending their technician to my home.
He just looked around 30 minutes then get out. I ordered their service and waited for 1 week to fix my door wiring bell and the plug.
The very simple thing but they could not do it, how can they fix a bigger thing?
Can you trust on them for fixing all your appliances???
3 years ago
Reply from First American Home Warranty
Hello Nick. First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. According to our records, you placed a claim on May 19, 2022, for your doorbell and one plug not working properly. First American dispatched Safewire Inc, who reported the doorbell not working due to wire damage from rodents as well as the outlet having a lack of capacity due to not being grounded. These findings fall outside of the home warranty coverage, resulting in a denial due to not normal wear and tear and lack of capacity. Per your request, second opinion contractor M K Electrical Services Incorporated has been dispatched to confirm the diagnosis. Frist American considers this claim pending.
First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. According to our records, you placed a claim on May 19, 2022, for your doorbell and one plug not working properly. First American dispatched Safewire Inc, who reported the doorbell not working due to wire damage from rodents as well as the outlet having a lack of capacity due to not being grounded. These findings fall outside of the home warranty coverage, resulting in a denial due to not normal wear and tear and lack of capacity. Per your request, second opinion contractor M K Electrical Services Incorporated has been dispatched to confirm the diagnosis.
Frist American considers this claim pending.
First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. According to our records, you placed a claim on May 19, 2022, for your doorbell and one plug not working properly. First American dispatched Safewire Inc, who reported the doorbell not working due to wire damage from rodents as well as the outlet having a lack of capacity due to not being grounded. These findings fall outside of the home warranty coverage, resulting in a denial due to not normal wear and tear and lack of capacity. Per your request, second opinion contractor M K Electrical Services Incorporated has been dispatched to confirm the diagnosis.
Frist American considers this claim pending.
Jun. 3rd, 2022
Christy Stout Lexington, KY
Used to be a great company but absolutely awful these days. To actually speak to a representative takes forever including dealing with an automated system that doesn't understand anything. I have been without a washing machine for over 6 weeks and their contractor has disappeared off the face of the earth and they could care less and aren't doing anything to assist me. Mr or them haven't gotten a response from the contractor in over 2 weeks now. Used to recommend to everyone would never recommend again.
3 years ago
Reply from First American Home Warranty
Christy, Thank you for your feedback. We were unable to locate your claim with only the name provided. We requested additional information from you privately, but did not hear back. We hope the next time you may need us, you will give us another chance to meet your needs.
Jul. 8th, 2022
Breanna Faulkner Visalia, CA
Customer service is terrible!!! I had an issue with my kitchen sink and the company they sent was too incompetent to fix my broken faucet after coming to my house 4 times. I had to call First American multiple times to let them know the work was not completed even though they kept marking it as complete. First American decided to just send me a $45 check so I can buy a new one and have a plumber install it. I will NOT be renewing my two warranties with First American.
3 years ago Edited February 16, 2022
Reply from First American Home Warranty
Breanna, Thank you for your comments. We were unable to locate your claim with only the name provided. We requested additional information from you privately, but did not hear back. We hope the next time you may need us, you will give us another chance to meet your needs.
Jul. 8th, 2022
Grey Girl
Please do not purchase a home warranty with First American. The heating and air contractors they use are extremely unprofessional the ones we have interacted with all have 'one star' google review ratings. I had two furnaces that broke at the same time and because they use horrible vendors we did not have anyone to check on our furnace for more than three weeks. We ended up having to purchase a new furnace because we could not do without heat and could not wait on the warranty company's vendors.
3 years ago
Reply from First American Home Warranty
Hello Angela,
First American apologizes for any inconveniences you may have experienced during the handling of this claim and thank you for bringing this to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Our records indicate that you requested a cash payment for the replacement of your 2 furnaces. Please be advised that First American is in the process of obtaining the necessary information to offer you the cash payment in lieu of replacement. First American considers this claim to be pending.
First American apologizes for any inconveniences you may have experienced during the handling of this claim and thank you for bringing this to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Our records indicate that you requested a cash payment for the replacement of your 2 furnaces. Please be advised that First American is in the process of obtaining the necessary information to offer you the cash payment in lieu of replacement. First American considers this claim to be pending.
Feb. 14th, 2022
tom wilder Nampa, ID
Paid extra for the AC coverage. First of all they give you a 4 hour time the contractor will arrive. They don’t do weekends So you have to take off work. Then they had to come out four times!!! Twice they didn’t do anything!!! So I missed four days of work to meet with their contractors (sears by the way) not a local AC company. They will repair repair repair, you will not get them to replace the unit like they say they will when they sell you the warranty. I had my own independent contractor come out and he said the unit needed to be replaced
3 years ago
Michael Stott Bel Air, MD
Our oven is currently covered under the warranty plan. It is currently December and we put in a service request in September to have the oven fixed as it has been non-functioning. We've had a service repair man come out 3 times switching out different parts. We've been left without a working oven for Thanksgiving and Christmas. They are nigh unto impossible to get a hold of. Useless company!
3 years ago
Reply from First American Home Warranty
Hello Michael, thank you for your feedback on your experience. First American Home Warranty Corp (First American) would like to apologize for the inconvenience you may have experienced during the handling of your oven range claim. As of December 22, 2021, First American’s records indicate the repairs made to your oven range have been unsuccessful, and First American has made the decision to offer a replacement unit. We consider this claim pending your decision to accept the replacement offer emailed to you, or the option of a cash payment in lieu of replacement.
Dec. 23rd, 2021
Drew Wardlaw Madison, MS
I wish I could leave a negative star rating for how much I loathe this company. I've had a claim open with FAHW since July of 2021 that is yet to be resolved. They have assigned a person from claims escalation depart Melissa V that has yet to contact me regarding my claim #310803024. This company should change their name to Last American Home Warranty because they are the last people I ever want to deal with again!!
4 years ago
Reply from First American Home Warranty
Drew, Thank you for taking the time to share your review with us. We apologize for the delay in having your claim resolved. We do see a claim was placed for your dishwasher and range hood and we dispatched a contractor to diagnose the failure. We received a report on both issues which indicated replacement parts were needed. We went ahead and moved forward with ordering the parts. On December 3rd we were advised the parts needed to repair your range hood were on back order. We did determine to move forward with a replacement, which has been sent to you for review. For the dishwasher service, we have dispatched a contractor to diagnose the failure. We appreciate your patience and hope that we have have this fully resolved for you soon.
Dec. 7th, 2021
Partha Sarathi New York, NY
First American Home Warranty has an awful service. It feels like they are scamming people with the promise that they never deliver. You pay premium and service fee but after waiting for months, nothing gets done. Their strategy seems like is just wait out. I tried to call customer service and more than once, they hang up in the middle of the call just because I was asking for more info. I feel like all my money is a total waste.
My recommendation: Stay Away from First American Home Warranty.
4 years ago
Reply from First American Home Warranty
Partha, We do apologize that this may be taking longer than anticipated. We have a process when evaluating and determining and outcome for our customers, and do our best to keep this process moving forward until resolved. Can you please provide us with your claim number so that we may look into this?
Oct. 18th, 2021
Terri Mingione Glendale, AZ
Your company does not follow up with their customers. They believe the company's they hire that are F rated companies on the BBB. I would not recommend this company there are plenty of other companies to go with that are cheaper and believe the customer not the worker that comes out and don't know what their doing have to u-tube it to know how to fix a stove. Fricken ridiculous!! Don't use AVA appliances!!
4 years ago
Reply from First American Home Warranty
Hello Terri. We have reached out to you for additional information.
Oct. 8th, 2021
Partha Sarathi
First American Home Warranty has an awful service. It feels like they are scamming people with the promise that they never deliver. You pay premium and service fee but after waiting for months, nothing gets done. Their strategy seems like is just wait out. I tried to call customer service and more than once, they hang up in the middle of the call just because I was asking for more info. I feel like all my money is a total waste.
My recommendation: Stay Away from First American Home Warranty.
4 years ago
Reply from First American Home Warranty
We do apologize that this may be taking longer than anticipated. We have a process when evaluating and determining and outcome for our customers, and do our best to keep this process moving forward until resolved. Can you please provide us with your claim number so that we may look into this?
Oct. 18th, 2021
William Luebs Flower Mound, TX
Disgusting!! Tried to get a wiring problem fixed. Wiring problems are covered. But they denied installing a $5 junction box because my house did not have one previously. I pay almost $1000 per year and this crap company is refusing to do a 10 minute job.
The companies that First American subs to fix our problems are the dregs of the world.
Stay away from First AMERICAN. Their service SUCKS!
4 years ago
Reply from First American Home Warranty
Hi William. We are very sorry that we were unable to assist you. The contractor reported that you are needing to install a junction box, which is not covered. Thank you.
Sep. 15th, 2021
Ben Mintz Knoxville, TN
Do not waste your money with this warranty company. I had a $400 garbage disposal go bad, and they only offered me a $50 cash out. How do you replace a $400 garbage disposal with $50? This is after waiting 2 weeks for the company to get the cash out offer. Customer service is completely useless and supervisors are never available. This is the worst warranty I have ever dealt with!
4 years ago
Reply from First American Home Warranty
Hi Ben. Thank you for your feedback. Please note that the cash payment offer as our cost was provided as a courtesy as you proceed without prior approval to replace your garbage disposal. Per the contract, First American does not provide reimbursement for services performed without prior approval. Thank you.
Sep. 3rd, 2021
Joshua Cooklin Florence, OR
I submitted a claim to fix my dryer 3 months ago and paid the $75 service fee. It took 3 weeks for the first repairman to come out. It needed a part which arrived at my door 2 days later. 2 no shows and over 2 months later and I still can't get anyone to come fix it. I lodged a complaint with the BBB as well as calling this company multiple times. Last time I spoke with them they told me I needed to be "more patient". Stay away from this company!
4 years ago
Reply from First American Home Warranty
Hello Joshua. Our records indicate you placed a claim on May 30, 2021 for your clothes dryer not heating up. First American dispatched an independent contractor, Sears, to diagnose the failure. The contractor reported a part was ordered and will return to complete repairs.
On July 15, 2021, the contractor reported they did not have a technician available to complete the repair and rescheduled for August 17, 2021.
As of August 19, 2021, the contractor reported an appointment is scheduled for August 24, 2021 to install the heating element.
First American looks forward to completing the repairs to your clothes dryer and apologizes for any inconveniences you experienced during the handling of the claim.
Please be advised, First American considers this claim pending.
On July 15, 2021, the contractor reported they did not have a technician available to complete the repair and rescheduled for August 17, 2021.
As of August 19, 2021, the contractor reported an appointment is scheduled for August 24, 2021 to install the heating element.
First American looks forward to completing the repairs to your clothes dryer and apologizes for any inconveniences you experienced during the handling of the claim.
Please be advised, First American considers this claim pending.
Aug. 24th, 2021
Ron l Spartanburg, SC
AC units not working had to wait 1 week for scheduled appointment and was cancelled day of without knowledge due to overbooking tech, rescheduled for 1 week and same thing happened again. Was rescheduled again and no help from First American Warranty. 4 weeks with AC units not working. Unable to speak with management or get satisfaction. Automated system with reps that are no help with resolutions. Sears is their vendor and unable to speak to a person.
4 years ago
Reply from First American Home Warranty
Hello Ron. We appreciate your feedback. We has reached out to you for additional information.
Jun. 22nd, 2021
Brandon CA
They are really terrible. I had the AC go out on my condo and they kept scheduling it out to contractors who don’t even work on the building. Each mistake would cause an additional day of no AC delay. I finally had to find my own company yet it still took First American an additional 2 days to approve. I talked to 8 different people and spent 10 hours on the phone. My advice is use another warranty company,
4 years ago
Reply from First American Home Warranty
Hello Brandon. We appreciate your feedback. We have messaged you for additional information.
Jun. 2nd, 2021
victor espinoza Tucson, AZ
This company is horrible. They take their time to fix anything and then try to rip you off with swapping a $2500 dryer for a $750 one. No way, it's only 1.5 years old! On top of that they never completely repaired our fridge. The company that came out to fix it stated that it needs to be replaced, First American closed the claim. After many calls nothing happened. Stay away!
4 years ago
Reply from First American Home Warranty
Hello Victor. Our records indicate you placed a claim on March 9, 2021 for your clothes dryer which does not stop spinning, even when turned off. First American dispatched an independent contractor, Arizona’s Heating and Cooling Doctor LLC, to diagnose the failure. The contractor reported the control board and two relays have burned out and recommended replacement of the parts. First American attempted to locate the parts, however, the parts are no longer available.
On April 6, 2021, First American offered a replacement dryer as the parts for repair are not available. Per your home warranty contract, First American will replace with equipment of similar features, capacity and efficiency however does not match brand, color or dimensions. You declined the replacement offer and requested a cash payment. Per the home warranty contract, First American may offer a cash payment in lieu of repair or replacement at the company’s negotiated rates with suppliers which may be less than retail.
On April 9, 2021, you accepted the cash payment in lieu of replacement. Please allow 7-10 business days for the processing and delivery of the check.
Please be advised, First American considers your claim closed. Thank you.
On April 6, 2021, First American offered a replacement dryer as the parts for repair are not available. Per your home warranty contract, First American will replace with equipment of similar features, capacity and efficiency however does not match brand, color or dimensions. You declined the replacement offer and requested a cash payment. Per the home warranty contract, First American may offer a cash payment in lieu of repair or replacement at the company’s negotiated rates with suppliers which may be less than retail.
On April 9, 2021, you accepted the cash payment in lieu of replacement. Please allow 7-10 business days for the processing and delivery of the check.
Please be advised, First American considers your claim closed. Thank you.
Apr. 9th, 2021
K Rich Ponte Vedra Beach, FL
having to wait 2 weeks for an A/C company in the hottest part of summer in Florida is unacceptable. Having to wait a week for a new refrigerator part to come in is not acceptable. No refrigerator for a household of 6 for a week! Parts should be no more than a day or two away.
4 years ago
Reply from First American Home Warranty
Hello K Rich. We understand your frustration. We have messaged you for additional information.
Apr. 17th, 2021
Santiago Ruiz de Gopegui Quesada Greenville, SC
After a cost of over $600 for the home Warranty and paying a $75 service fee, two weeks later they tell me they are not covering what the contractor has told them needs to be done to have the washing machine working properly since water backs up trough the drain tube into my laundry room floor. Why do i need a Home Warranty if they charge me a service fee and a high year fee and still don't fix the problem? Don't get caught in this scam. Guess that's why they need to advertise themselves all the time making promises and offers they do not cover.
4 years ago
Missy Renee Aptos, CA
Is negative a option? This is the worst company with the worst service. My oven has been broken for 5 months. I have spent hours on hold on phone they never call back they hire useless technicians. Its a complete rip off. Check consumer affairs they have countless complaints against them. They even have a face book page dedicated to the fact that they are a rip off... terrible customer service, they dont follow through with there contract that says they will replace the appliance if unable to repair
4 years ago
TexasJoe Cypress, TX
I just cancelled the service. Had a pipe break and was told it would not be covered as it was due to freezing. Also when they have replaced any broken items the replace with the cheapest bottom of the line brands that soon break again. Will just bank the $58 per month I was paying them and cover the repairs myself from the savings. Don't buy this warranty.
4 years ago
Reply from First American Home Warranty
Hi TexasJoe. Our contract provides coverage of system and appliances that fail through normal wear and tear. Pipes due to freeze are not covered. You may refer to your home warranty contract for the items listed as covered. Thank you.
Feb. 24th, 2021
Lord Wolin Woodland Hills, CA
First American is very good at making the sale and promising that it will pay for claims.
BUT, once you make a claim forget about it.
1. First American will deny the claim.
2. You can never talk to anyone.
3. First American unscrupulous and crooked contractors
Do yourself a favor and use another home warranty company.
Why pay to be aggravated?
4 years ago
Anthony Munoz Merced, CA
have a leaking faucet in the kitchen paid my $75 to first American Home Warranty. Plumber comes out and tells me I need a new faucet which I already knew, I had to come out of pocket to purchase a new faucet. First American Home Warranty tells me they'll only give me a low quality faucet for replacement. This is a rip-off my $75 is only good for the plumbing charge to show up. When my home warranty is up I'll be going to a different company.
5 years ago
Gwenetta Blackwell Greer Eloy, AZ
I am disappointed with the service provided by this company. They do not vet their companies, I was assigned four companies before someone came out to look at an electrical problem which could have caused a fire. My claim was denied even though I sent a finding by a reputable Phoenix highlighting my problem. I would not recommend First American to anyone.
5 years ago
Reply from First American Home Warranty
Hello Gwenetta,
We would like to apologize for any inconvenience you may have experienced during the handling of your electrical claim. Please be advised, we contacted your electrician who recommended replacing the breakers due to age. However, they confirmed there were no failures with the breakers in your home. As such, First American did not authorize a replacement because there was no existing failure. At this time, your claim is considered closed.
Thank you.
We would like to apologize for any inconvenience you may have experienced during the handling of your electrical claim. Please be advised, we contacted your electrician who recommended replacing the breakers due to age. However, they confirmed there were no failures with the breakers in your home. As such, First American did not authorize a replacement because there was no existing failure. At this time, your claim is considered closed.
Thank you.
Mar. 11th, 2021
Lauren Payne Houston, TX
I have been dealing with a claims issue for weeks. The staff are extremely rude, rarely answer or return calls or messages, come up with new excuses not to cover at every turn, outright lie, and overall provide egregious and borderline fraudulent customer service. Their technicians will make the laziest & conveniently not-covered 'diagnoses' which means you have to call them back repeatedly (charging you $75 a pop) and end up having to pay out of pocket for a third party you trust anyway. Can you give 0 stars? Stay away!!
5 years ago
Reply from First American Home Warranty
Hi Lauren. We do apologize for any inconveniences you may have experienced with the handling of your claim. Our records do indicate that you have received full reimbursement for the plumbing repairs completed by your contractor. Thank you.
Nov. 9th, 2020
Ronald Winters DeLand, FL
I'm a retired plumber. I was requested to look at a residents plumbing problem which I repaired in 10 minutes.
The plumbing company representative part of " AMERICAN HOME WARRANTY" charged $125 and claims he could not due the repair because of mold in the bathroom. So for $125 the poor woman got no service from her home warranty company. I did the repair in 10 minutes I used a Phillips screwdriver and a 8" pair of channel lock pliers. Total cost. My charge. $40. What is wrong with this picture???
5 years ago
Anthony Middletown, PA
Almost a month after placing a service request and the issue has not been resolved. Endless promises from FAHW on a timeline have all been lies. The contractor they chose does not answer the phone, does not call back from voicemails left, does not respond to text, and does not answer emails. Out of six representatives, only one actually sounded like they wanted to help. A manager stated he would make some calls and get back to me within two hours. Five hours later I call back and nobody has any idea what I'm talking about. Choose another warranty company.
5 years ago
Rose ,
Do your research. Find out how these companies are fraudulent and scam the customer by providing subpar or no service. I’m months in for 2 claims that still remain unfixed and unresolved. They provide fake numbers for nonexistent Reps assigned to your claim and do not follow upon anything. Don’t expect any movement on an AC claim in the middle of summer. Protect your family and home from this false sense of security. Nothing here but smoke and mirrors.
5 years ago
Amy Simonsen Corpus Christi, TX
They hire contractors who charge more than the market rate for plumbing or electrical services for out of pocket costs. And most so called "covered items" have out of pocket costs. So I ended up having to pay the $75 service call fee and find my own contractors for AC, water heater, plumbing, etc. It is better not using them at all.
In addition, when I want cash out option, they put me on hold for over an hour, then came back on the phone to tell me that to replace the water heater, the cash out is only about $200, which is not enough to cover half of the cost of the water heater!
5 years ago
Teresa Gentry Williamsburg, VA
We have had First American Home Warranty for over 8 years. Until now, I was happy. Currently our AC has been broke for 2 weeks. The contractor is blaming First American. First American has LIED to me repeatedly. They have told me the parts were ordered and expected delivery that day. Then 5 days later they tell me the same thing! This is unacceptable. My husband has a heart condition and we cannot keep going without AC in August!!! I can't get a manager to call me. Everyone i talk to has lied. I need help and don't know what to do!!!!
5 years ago
Reply from First American Home Warranty
Hello Teresa. We apologize for any inconveniences you have experienced during the handling of your claim. Our records indicate you placed a claim on July 26, 2020 for your air conditioner not cooling. We dispatched Bell Cow Heating & Cooling, who reported the failure to be the condenser fan motor and recommended replacement of the part. First American authorized the repair.
On August 14, 2020, we confirmed with you that the repair was completed on August 13, 2020 and your air conditioner is working properly.
First American considers this claim resolved and closed. Thank you.
On August 14, 2020, we confirmed with you that the repair was completed on August 13, 2020 and your air conditioner is working properly.
First American considers this claim resolved and closed. Thank you.
Aug. 14th, 2020
ariel delacruz Escondido, CA
IF THERE IS A ZERO OR NO STAR I WOULD RATE THIS COMPANY , TWICE THEY HAVE DONE IT TO ME FIRST THEY TAKE PAYMENT AND THE REST IS UP TO ME TO TRACK AND GET MORE INFORMATION ABOUT THE SERVICE REQUEST WASTED TIME , MONEY WITH PROGRESS WHAT SO EVER , I HAD TO CALL BOTH PARTIES TO GET INFORMATION ABOUT MY REQUEST AND STILL COME UP FIGURING EVERYTHING BY MYSELF , CUSTOMER SERVICE HAVE NO IDEA TO EXPLAIN THE ISSUE, BUT THEY WILL TAKE YOUR MONEY AND THE ONLY EXPLANATION IS PAY NOW!!!!!!!!!!!!
5 years ago
