First American Home Warranty: Read 4,262 User Reviews From Real Homeowners

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David Leavitt Nokomis, FL

I have had dealings with First American Warranty several times in the last ten years..I'm am highly disappointed in their customer service and claim settlement...their service reps are confused and sometimes difficult to understand..three sets of broken administrative promises were made to me for claim settlement and each time they where bungled! When I asked to speak to a supervisor to outline my customer experience, she brushed me off in a disinterred manner, then talked over me and hung up on my call..very rude and unprofessional! David Leavitt. Florida

6 years ago

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Scott Scherff Shelbyville, KY

Terrible customer service. Does not get back to you with regards to questions. Gives you the run around on repairs and was unable to get contractors out to fix my water heater or air conditioner. My furnance went out and they sent someone to repair or replace. It's a replacement but now they want 882 for modifications. Cool... But what modifications and why? No answer. I got my answers though through American Shield... The same day I asked. First American is still avoiding and its been 2 weeks.

6 years ago

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Ashley B Katy, TX

Have been waiting 6 weeks for a microwave repair under Home Warranty. Multiple excuses that part can not be located. Filed repair request 6 weeks ago for an inoperable microwave. The repairman came said he had to order part returned with part Sept 28 microwave would not work said he needed a different part. Still waiting for that different part. Calls to the contractor and First American have gone unanswered. Calls to customer service are never returned or endless wait and hang up. Worst Home owners warranty I have ever had,

7 years ago

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Elijah Kariuki Maryville, TN

Make sure you read the fine print on the agreement. If they had a zero or less would reflect my actual rating of the company. Most new homes have tile and grout in the bathrooms and kitchen, but more specifically the bathroom is where you will have a leak... A major leak. If you are in the majority like I am and have a newly remodeled or upgraded new home then you more than likely have tile in the bathroom...THEY WILL NOT COVER ANY LEAKS IN THE BATHROOM... if they have to work around tile.

7 years ago

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Sherrill G. Norcross, GA

I had an issue with my refrigerator I called a technician came out. The technician told First American my kitchen floor wasn't level which is why the it was not working and based on the technician say they refused to do the repair. I questioned what the floor level had to do with it they would not answer. I cancelled the contract immediately. I had been with them 3 years prior to that. NEVER AGAIN!!!!

7 years ago

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manuel g dinovitzer Encino, CA

I thought AHS was bad, but First America is 100% worse. I had 2 calls in one years, plumbing the first, the repairman never shows up, and he entered as a completed, took me 2 months to get the 2nd repairman to come in. The refrigerator stopped working after 10 years, they sent a repair person that tells me is a missing part, OK, who took the part? the repairman???

7 years ago

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Carrie Conway Burlington, NC

I have been waiting for our AC units to be fixed properly since May the 15th. We are in NC and it’s been 85-90 here. They have sent the same company out twice and both times they leave without the issue being resolved so here we sit in a hot house for 5+ weeks! My electric bill went from $120 to $350 since the AC is running nonstop. What a joke!!!!!

7 years ago

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Gina Washington, DC

This company is in serious need for knowledgeable people. Every time you contact them each person acts as if they can't locate your file, on a few occasions they've contact a vendor who does exist anymore. I would not recommend this company to anyone who owns a home. We have been dealing with a HVAC problem since January and it is now June, and they still are giving us the run around with the same vendor.

7 years ago

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Johnean Smith Moore, SC

They are very unprofessional they do not protect single women. They dispatched contract workers to the homes of single women after work hours. They discriminate on basis of mannerisms discriminating against the disabled. They make fun of the costumers laugh and act childish and play discipline games. They had me go without air conditioning for approximately three weeks due to their own wrong choices. Contracting companies with only one star and acting like everything is the other companies fault. When had I paid out of pocket I would have had air in only a few days.

7 years ago

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Johnean Smith Moore, SC

First American has horrible customer service and they discriminate against the disabled. They are cold hearted and sinful. They compromise my health and well-being for a few laughs and jokes they are childish and uncompromising, I was without air conditioning for close to a month which was covered under my warranty. They sent a dispatch to my home after hours. When I leave this site I am going to report them to the BBB.

7 years ago

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Sally Scott North Myrtle Beach, SC

We placed a claim for our A/C unit on a Thursday. The contractor that was assigned could not even put us on his schedule until Wednesday of the next week. As this was the middle of the summer, we had to call someone else and they came the next day. I placed a call this week on Wednesday. They assigned a contractor that is over 2 hours away. When I tried to call them, the number was disconnected. I contacted First American about it and was told that the company knew the coverage area and would be in contact with me. They could care less. I will be changing warranty companies asap.

7 years ago

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Meghan Smith Louisville, KY

If I could give this company less than one star I would. We’ve been without electricity now for a week and they haven’t been able to even get anyone out here. They’ve “contracted” two different companies with people that never bothered to show up. My husband took off work multiple times as well as myself to get an electrician here and we still haven’t seen anyone. We will definitely not be renewing our home warranty with these people. They are the absolute worst.

7 years ago

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Sukumar GA

This warranty company is under new management and this new management is in the habit of avoiding to fix the repairs. When they see that the claim involves a expensive repairs, their representatives show the aptitude "If you are not happy, you can leave". Really bad experience. Its better to not have a warranty that to have warranty of such crooks.

8 years ago

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HellasBlue Odessa, FL

Lately, the service providers they have been sending out have provided subpar service. Small issues sometimes require the service company to return multiple times due to their initial repair being completed incorrectly. While the coverage is good, their vendors are not. They are also very slow to schedule repairs. They really need to look at the repair companies they choose to work with. If there were better options I would absolutely sign somewhere else

1 year ago

Reply from First American Home Warranty

Thank you for sharing your recent experience. We take all feedback provided to us seriously, as it helps us to make changes where needed. We have requested your claim information privately so we can investigate this further. We hope the next time you may need us, you will give us another chance to meet your needs.

Mar. 6th, 2024

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Bunny Garlington Weatherford, TX

This was the Home Warranty Company when I bought my home. Trying to call in for a service request was a nightmare. They used an Indian Call Center and the folks were all but impossible to understand. They only covered one thing, a broken ceiling fan.

2 years ago

Reply from First American Home Warranty

Thank you for sharing this feedback with us. We were unable to locate your claim with only the name provided, and would like to look into this further. Please provide us with additional information such as claim/work order number.

Jun. 19th, 2023

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Bryce Coonce

The company has it's good qualities and its bad ones. They are not fast to send people out and have an "approved list" of parts and places to get parts. This means your system is down if the part takes a while to ship. Even if you can go get it at the store right now, they won't allow it. Customer service is better than others though.

2 years ago

Reply from First American Home Warranty

Bryce, Thank you for your comments. We are disappointed to hear that you have experienced a delay with a claim. We have a process when evaluating and determining an outcome for our customers, and do our best to keep this process moving forward until resolved. We look forward to providing you great service in the future.

Feb. 27th, 2023

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gricel valdez Yuma, AZ

I had this company when I first bought my house. Never had a claim. 2 years onto the program protection my pool pump went. No problem I thought. I paid all my premiums on time. I have the extra pool protection I should be covered right? Well I was covered BUT they had to send there service guy who was backed up for a week. I asked was there anyone else they could send. The answer was no. Dead of summer and no pump. How green do you think my pool turned? The service guy came out almost a week later. Authorized the pump but told me he couldn't get a pump for 6 weeks! By the time I got my pump I had to drain the pool, replace the filter and eventually replaster the pool because of the damage done by the algae. This company cost me thousands because they only used one pool service company out of 50 or so. Was it covered? Yes. Was it worth it ? No.

3 years ago

Reply from First American Home Warranty

7/11/2022 Update:
Hello Gricel,

Thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. First American’s records indicate that on May 8, 2019, you placed a claim for your pool pump went out, algae went into the filter, backwashed into the pool and the pump is too strong. On June 7, 2019, contractor Green Valley Pool & Patio of Yuma LLC (Green Valley) completed all necessary repairs. On June 12, 2019, you confirmed the repairs completed and no additional failures reported. Please be advised, the company is not responsible for any secondary damages. You may refer to your warranty contract, Limits of Liability Number Five, which states:

“COMPANY IS NOT RESPONSIBLE FOR CONSEQUENTIAL, INCIDENTAL, EMOTIONAL DISTRESS, PAIN OR SUFFERING, TORT OR EXEMPLARY DAMAGES, SECONDARY DAMAGE, LOSS RESULTING FROM THE MALFUNCTION OF ANY ITEM, OR A CONTRACTOR’S DELAY OR NEGLECT IN PROVIDING, OR FAILING TO PROVIDE, REPAIR OR REPLACEMENT OF AN ITEM.”

First American considers this claim closed.
Thank you,

Jul. 11th, 2022

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Sade b Oklahoma City, OK

First american home warranty is a great company! I use to have a warranty with them and their customer service was great! They helped with any service i needed

4 years ago

Reply from First American Home Warranty

Sade, We appreciate you taking the time to share your review with us. It is fantastic to know that you had a five star experience!

Oct. 28th, 2021

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Lisa Hochstetler San Marcos, TX

I have purchased 2 warranties and they have worked well. I have used them 4 times for the Hvac and they were prompt and efficient. I have had no issues with this company.

4 years ago Edited January 10, 2024

Reply from First American Home Warranty

Lisa, Thanks so much for sharing your great feedback with us regarding your recent services. We are thrilled to hear that you would recommend us! We look forward to being there for you, should you ever need us again.

Oct. 28th, 2021

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Verified Customer

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Lisa

It was purchased for me but I am grateful for it.

1 month ago

Reply from First American Home Warranty

Lisa, Thanks for letting us be part of keeping your home worry-free!

Nov. 20th, 2025

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Verified Customer

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Kenneth

Great communication , fast and quick service.

1 month ago

Reply from First American Home Warranty

Kenneth, Your feedback is invaluable to us—thank you for the perfect rating!

Nov. 20th, 2025

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Verified Customer

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Shirley

Good service. Friendly people. Good communications.

1 month ago

Reply from First American Home Warranty

Shirley, We appreciate you taking the time to share your five-star review with us!

Nov. 9th, 2025

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Verified Customer

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Tanya

Filing a claim is easy and it is usually a quick process

1 year ago

Reply from First American Home Warranty

Tanya, We appreciate you taking the time to share your five-star review with us!

Nov. 19th, 2024

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Verified Customer

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Missy

Great service. Easy to work with. Quick response.

1 year ago

Reply from First American Home Warranty

Missy, Thanks so much for taking the time to share your experience with us!

Nov. 12th, 2024

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Verified Customer

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Deborah

I love quick responses customer service is awesome

1 year ago

Reply from First American Home Warranty

Deborah, Thank you for rating us five stars! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Nov. 12th, 2024

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Verified Customer

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Scott

1 year ago

Reply from First American Home Warranty

Scott, We appreciate you taking the time to share your review with us!

Sep. 5th, 2024

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Verified Customer

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Cynthia M Beck

Gives me a sense of security. Good providers.

1 year ago

Reply from First American Home Warranty

Cynthia, Thank you for taking a moment to share your review with us. It is wonderful to know that we have been able to be there for you when you needed it most. We're glad you chose us and look forward to being here when you need us again!

Sep. 11th, 2024

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Verified Customer

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Beverly

I just started with this company. I don't know what or how to respond

1 year ago

Reply from First American Home Warranty

Beverly, Thank you for your review. We hope that your sign-up experience was awesome and look forward to being there for you, the next time you may need us!

Sep. 9th, 2024

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Verified Customer

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JoanneT Stone Mountain, GA

1 year ago

Reply from First American Home Warranty

JoanneT, Thank you for taking a moment to share your review with us. It is wonderful to know that we have been able to be there for you when you needed it most. We're glad you chose us and look forward to being here when you need us again!

Aug. 19th, 2020

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Verified Customer

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Yolanda

One thing I don't like about FAHW is the long time they take to process claims.

1 year ago

Reply from First American Home Warranty

Yolanda, Thank you for sharing your recent experience. We take all feedback provided to us seriously, as it helps us to make changes where needed. We look forward to being there for you, should you ever need us again.

Aug. 26th, 2024

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Verified Customer

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Fran Muzio

Hard to get through to speak to a human being Quality of contractors is spotty

1 year ago

Reply from First American Home Warranty

Fran, Thank you for being a valued customer and sharing this feedback with us. We look forward to being there for you, should you ever need us again.

Jul. 17th, 2024

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Verified Customer

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Scott Wolke

All of my claims have been approved so far

1 year ago

Reply from First American Home Warranty

Scott, Thank you for leaving us a five-star review!

Jul. 10th, 2024

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Verified Customer

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Jim

Excellent service with great service !!!

1 year ago

Reply from First American Home Warranty

Jim, Thank you for sharing your experience with us!

Jul. 12th, 2024

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Verified Customer

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Mike Lowry

Great service and good response time.Good value.

1 year ago

Reply from First American Home Warranty

Mike, Thank you for sharing your five-star experience!

Jun. 21st, 2024

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Verified Customer

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Lucinda

Great company for a first time home buyer

1 year ago

Reply from First American Home Warranty

Lucinda, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five-star service!

Jun. 5th, 2024

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Verified Customer

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Sam Valdez

GREAT customer service! Saved me a lot of money.

1 year ago

Reply from First American Home Warranty

Sam, Thank you for taking a moment to share your experience with us!

May. 29th, 2024

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Verified Customer

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Jessica Pound

First American Home Warranty is a good value for the money.

1 year ago

Reply from First American Home Warranty

Jessica, We’re grateful for your kind review!

May. 22nd, 2024

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Verified Customer

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Judith

Quick response. Good contractors. Trustworthy.

1 year ago

Reply from First American Home Warranty

Judith, We appreciate you sharing your five-star review with us!

May. 15th, 2024

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Verified Customer

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Rebecca Downey

Excellent. Consistent. Fair. Worth an investment.

1 year ago

Reply from First American Home Warranty

Rebecca, Thanks so much for taking the time to share your awesome review! We look forward to being there for you, should you ever need us again.

Apr. 29th, 2024

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Verified Customer

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Tim

Not having to worry about a large repair expense. Peace of mind.

1 year ago

Reply from First American Home Warranty

Tim, We appreciate you taking the time to share your five-star review with us!

Apr. 11th, 2024

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Verified Customer

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Dale Blackwell

The resolution of my issue was immediate and effective.

1 year ago Edited April 2, 2024

Reply from First American Home Warranty

Dale, Thank you for putting your trust in us! We are pleased to hear your concerns have been resolved.

Mar. 20th, 2024

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Verified Customer

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Sherry High Wilson, NC

Prompt courteous service. Polite customer service reps

1 year ago

Reply from First American Home Warranty

Sherry, We appreciate you sharing your experience with us!

Mar. 13th, 2024

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Verified Customer

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Robert Nitro, WV

price is great seems to be solid company

1 year ago

Reply from First American Home Warranty

Robert, Thanks so much for taking a moment to share your five-star review with us!

Mar. 13th, 2024

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Verified Customer

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Sharon L McCoy Moorpark, CA

Company saves me money and is easy to work with.

1 year ago

Reply from First American Home Warranty

Sharon, Thank you for putting your trust in us!

Feb. 28th, 2024

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Verified Customer

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Barbara Fayetteville, NC

a great and dependable company. quick responce

1 year ago

Reply from First American Home Warranty

Barbara, Thanks so much for taking the time to share your experience with us. It is always great to hear when our customers are provided excellent service. We look forward to being there for you, should you ever need us again!

Feb. 21st, 2024

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Verified Customer

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Peter Sherwood, AR

Customer service is alive and well at FAHW

1 year ago

Reply from First American Home Warranty

Peter, We appreciate you taking the time to share your review!

Jan. 26th, 2024

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Verified Customer

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Carol Columbus, OH

Prompt service, low monthly cost, professional staff

1 year ago

Reply from First American Home Warranty

Carol, Thank you for taking a moment to share your experience with us. We look forward to being there for you, should you ever need us again!

Jan. 19th, 2024

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Verified Customer

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Sandy Brent Venice, FL

Very happy with the insurance and customer service.

2 years ago

Reply from First American Home Warranty

Sandy, We appreciate you taking the time to share your review with us. It is fantastic to know that you had a five star experience! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Nov. 8th, 2023

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Verified Customer

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Sharon Camarillo, CA

Customer service is prompt polite and they do what they say

2 years ago

Reply from First American Home Warranty

Sharon, We appreciate you taking the time to share your review with us. It is fantastic to know that you had a five star experience!

Oct. 10th, 2023

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Verified Customer

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Michael Pueblo, CO

With the response i got with the questions i asked.

2 years ago

Reply from First American Home Warranty

Michael, Thank you for your review!

Oct. 10th, 2023

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