First American Home Warranty: Read 4,382 User Reviews From Real Homeowners

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K Rich Ponte Vedra Beach, FL

having to wait 2 weeks for an A/C company in the hottest part of summer in Florida is unacceptable. Having to wait a week for a new refrigerator part to come in is not acceptable. No refrigerator for a household of 6 for a week! Parts should be no more than a day or two away.

5 years ago

Reply from First American Home Warranty

Hello K Rich. We understand your frustration. We have messaged you for additional information.

Apr. 17th, 2021

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Santiago Ruiz de Gopegui Quesada Greenville, SC

After a cost of over $600 for the home Warranty and paying a $75 service fee, two weeks later they tell me they are not covering what the contractor has told them needs to be done to have the washing machine working properly since water backs up trough the drain tube into my laundry room floor. Why do i need a Home Warranty if they charge me a service fee and a high year fee and still don't fix the problem? Don't get caught in this scam. Guess that's why they need to advertise themselves all the time making promises and offers they do not cover.

5 years ago

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Missy Renee Aptos, CA

Is negative a option? This is the worst company with the worst service. My oven has been broken for 5 months. I have spent hours on hold on phone they never call back they hire useless technicians. Its a complete rip off. Check consumer affairs they have countless complaints against them. They even have a face book page dedicated to the fact that they are a rip off... terrible customer service, they dont follow through with there contract that says they will replace the appliance if unable to repair

5 years ago

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TexasJoe Cypress, TX

I just cancelled the service. Had a pipe break and was told it would not be covered as it was due to freezing. Also when they have replaced any broken items the replace with the cheapest bottom of the line brands that soon break again. Will just bank the $58 per month I was paying them and cover the repairs myself from the savings. Don't buy this warranty.

5 years ago

Reply from First American Home Warranty

Hi TexasJoe. Our contract provides coverage of system and appliances that fail through normal wear and tear. Pipes due to freeze are not covered. You may refer to your home warranty contract for the items listed as covered. Thank you.

Feb. 24th, 2021

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Lord Wolin Woodland Hills, CA

First American is very good at making the sale and promising that it will pay for claims. BUT, once you make a claim forget about it. 1. First American will deny the claim. 2. You can never talk to anyone. 3. First American unscrupulous and crooked contractors Do yourself a favor and use another home warranty company. Why pay to be aggravated?

5 years ago

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Anthony Munoz Merced, CA

have a leaking faucet in the kitchen paid my $75 to first American Home Warranty. Plumber comes out and tells me I need a new faucet which I already knew, I had to come out of pocket to purchase a new faucet. First American Home Warranty tells me they'll only give me a low quality faucet for replacement. This is a rip-off my $75 is only good for the plumbing charge to show up. When my home warranty is up I'll be going to a different company.

5 years ago

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Gwenetta Blackwell Greer Eloy, AZ

I am disappointed with the service provided by this company. They do not vet their companies, I was assigned four companies before someone came out to look at an electrical problem which could have caused a fire. My claim was denied even though I sent a finding by a reputable Phoenix highlighting my problem. I would not recommend First American to anyone.

5 years ago

Reply from First American Home Warranty

Hello Gwenetta,

We would like to apologize for any inconvenience you may have experienced during the handling of your electrical claim. Please be advised, we contacted your electrician who recommended replacing the breakers due to age. However, they confirmed there were no failures with the breakers in your home. As such, First American did not authorize a replacement because there was no existing failure. At this time, your claim is considered closed.

Thank you.

Mar. 11th, 2021

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Lauren Payne Houston, TX

I have been dealing with a claims issue for weeks. The staff are extremely rude, rarely answer or return calls or messages, come up with new excuses not to cover at every turn, outright lie, and overall provide egregious and borderline fraudulent customer service. Their technicians will make the laziest & conveniently not-covered 'diagnoses' which means you have to call them back repeatedly (charging you $75 a pop) and end up having to pay out of pocket for a third party you trust anyway. Can you give 0 stars? Stay away!!

5 years ago

Reply from First American Home Warranty

Hi Lauren. We do apologize for any inconveniences you may have experienced with the handling of your claim. Our records do indicate that you have received full reimbursement for the plumbing repairs completed by your contractor. Thank you.

Nov. 9th, 2020

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Ronald Winters DeLand, FL

I'm a retired plumber. I was requested to look at a residents plumbing problem which I repaired in 10 minutes. The plumbing company representative part of " AMERICAN HOME WARRANTY" charged $125 and claims he could not due the repair because of mold in the bathroom. So for $125 the poor woman got no service from her home warranty company. I did the repair in 10 minutes I used a Phillips screwdriver and a 8" pair of channel lock pliers. Total cost. My charge. $40. What is wrong with this picture???

5 years ago

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Anthony Middletown, PA

Almost a month after placing a service request and the issue has not been resolved. Endless promises from FAHW on a timeline have all been lies. The contractor they chose does not answer the phone, does not call back from voicemails left, does not respond to text, and does not answer emails. Out of six representatives, only one actually sounded like they wanted to help. A manager stated he would make some calls and get back to me within two hours. Five hours later I call back and nobody has any idea what I'm talking about. Choose another warranty company.

5 years ago

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Rose ,

Do your research. Find out how these companies are fraudulent and scam the customer by providing subpar or no service. I’m months in for 2 claims that still remain unfixed and unresolved. They provide fake numbers for nonexistent Reps assigned to your claim and do not follow upon anything. Don’t expect any movement on an AC claim in the middle of summer. Protect your family and home from this false sense of security. Nothing here but smoke and mirrors.

5 years ago

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Amy Simonsen Corpus Christi, TX

They hire contractors who charge more than the market rate for plumbing or electrical services for out of pocket costs. And most so called "covered items" have out of pocket costs. So I ended up having to pay the $75 service call fee and find my own contractors for AC, water heater, plumbing, etc. It is better not using them at all. In addition, when I want cash out option, they put me on hold for over an hour, then came back on the phone to tell me that to replace the water heater, the cash out is only about $200, which is not enough to cover half of the cost of the water heater!

5 years ago

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Teresa Gentry Williamsburg, VA

We have had First American Home Warranty for over 8 years. Until now, I was happy. Currently our AC has been broke for 2 weeks. The contractor is blaming First American. First American has LIED to me repeatedly. They have told me the parts were ordered and expected delivery that day. Then 5 days later they tell me the same thing! This is unacceptable. My husband has a heart condition and we cannot keep going without AC in August!!! I can't get a manager to call me. Everyone i talk to has lied. I need help and don't know what to do!!!!

5 years ago

Reply from First American Home Warranty

Hello Teresa. We apologize for any inconveniences you have experienced during the handling of your claim. Our records indicate you placed a claim on July 26, 2020 for your air conditioner not cooling. We dispatched Bell Cow Heating & Cooling, who reported the failure to be the condenser fan motor and recommended replacement of the part. First American authorized the repair.

On August 14, 2020, we confirmed with you that the repair was completed on August 13, 2020 and your air conditioner is working properly.

First American considers this claim resolved and closed. Thank you.

Aug. 14th, 2020

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ariel delacruz Escondido, CA

IF THERE IS A ZERO OR NO STAR I WOULD RATE THIS COMPANY , TWICE THEY HAVE DONE IT TO ME FIRST THEY TAKE PAYMENT AND THE REST IS UP TO ME TO TRACK AND GET MORE INFORMATION ABOUT THE SERVICE REQUEST WASTED TIME , MONEY WITH PROGRESS WHAT SO EVER , I HAD TO CALL BOTH PARTIES TO GET INFORMATION ABOUT MY REQUEST AND STILL COME UP FIGURING EVERYTHING BY MYSELF , CUSTOMER SERVICE HAVE NO IDEA TO EXPLAIN THE ISSUE, BUT THEY WILL TAKE YOUR MONEY AND THE ONLY EXPLANATION IS PAY NOW!!!!!!!!!!!!

5 years ago

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Althea ,

I hate this company! I am not going to waste my time going into details,because I have wasted enough. This is the ABSOLUTE WORST COMPANY I have ever dealt with. Don't waste your time or money with this company!! They Rescheduled 4 times, open window from 12pm to 5pm at 4:40 call to reschedule. Putted me on the schedule but didnt have my idea on the truck. Waited and waited to speak to someone. Poor customer service!!!! Dont care if you are without a washer or dryer for over a month.

5 years ago

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C PUHER Newnan, GA

THEY DIDNT HELP OR SOLVE MY APPLIANCE PROBLEM 6 WEEKS LATER MY REFRIDGE STILL HAD NO WORK DONE ON IT.A SIMPLE part that i ended up fixing myself after i gave up on them.Guatamala was their point of contact.meaning they didn't care if your problem was fixed or not a total waste of time and money. Several of my friends had similar bad experiences. 6 weeks later and they were still messing with us on our refrigerator THEY JUST DIDNT CARE THEY TOOK OUR MONEY THEY ARE A BIG SCAM SHAME ON THEM

5 years ago

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Daniel Schwartz Lancaster, CA

Terrible. Had an emergency with water pouring out of sink. No one was sent out for 3 days. We had to get someone else because water was flooding our house and we couldn’t wait for their slow service, it was an emergency!!! Then I called to get reimbursement an they wouldn’t pay even though it was their fault for lagging in an emergency situation....water was pouring in the gallons.

5 years ago

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Kathy Eugene, OR

I placed a service call on June 12, 2020 someone came out on the 17th my refrigerator couldn’t be fixed they put an order in for a new one. It’s now July 9, 2020 and I’m still going round and round with First American they have offered me the same fridge 2x’s now since they only have 1-3 business days to order it they keep re offering it hmmmm seems to me like I’m getting played. I leave messages and don’t get calls back. I pay my monthly fee and I paid my service call fee I just want my refrigerator. Poor customer service I would definitely question using this company.

5 years ago

Reply from First American Home Warranty

Hello Kathy,

We would like to apologize for any inconvenience you may have experienced during the handling of the kitchen refrigerator claim. Upon review, you accepted the cash payment in lieu of the kitchen refrigerator replacement. You will receive your check in seven to ten days.

Thank you.

Jul. 14th, 2020

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Fredrick Harris

They are very good and expedient with raking care of your claim and if you appliance can not be repaired they do not hesitate to replace it.

5 years ago

Reply from First American Home Warranty

Thank you Frederick for your review.

Jul. 10th, 2020

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Elaine

Excellent company and renew again because I save a lot of money to fixed my problem,I glad that there costumer services are great too.

5 years ago

Reply from First American Home Warranty

Thank you for your feedback and your business. Have a great day.

Jul. 9th, 2020

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Abhishek Shendre Fremont, CA

They are a total scam. It took them 10 days to figure out that they can't fix my refrigerator (its supposed to be an essential appliance). They say it's in manufacturer's warranty so they can't touch it. Manufacturer covers parts not labor charges. They are reluctant to schedule appointment through manufacturer's technician even if manufacturer is providing the part for free, first american home warranty wants to send their own contractor. Putting us in a deadlock and ultimately paying for the repair out of pocket. What's the use of home warranty?

5 years ago

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Charie Hathorn Jackson, MS

DO NOT USE THIS COMPANY. You would do much better to set money aside each month and hire your own repairman. Because you are at the mercy of whoever FAHW contacts out. And the repairman is working for FAHW, not you, the customer. And they are limited to how much they can help you. For example, if you need major repairs for your AC, they may just replace a simple part or put a pound of frion just to appease the customer. And it may take multiple trips before finding out that they cannot help you and won’t necessarily say why. It’s a CON game. Buyer beware.

5 years ago Edited September 14, 2021

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Bronislav Gorelik Tucson, AZ

It would be more fair to show ZERO! Worst service ever seen. I filed a claim about dishwasher failure on 6/11/20. on 6/15/20 a technician came and found that the reason of failure is a motor. He told me the contractor needs an approval from First American Home Warranty to replace the motor or the dishwasher in whole. Since that time, until 7/1/20 nobody contacted me. I left few messages online on their website and countless number of voice messages. No response at all. Be aware!

5 years ago

Reply from First American Home Warranty

Hello Bronislav,

We would like to apologize for any inconvenience you may have experienced during the handling of the dishwasher claim. Upon review, you accepted the cash payment of $713.80 in lieu of the dishwasher replacement. The check will be received in seven to ten days.

Thank you.

Jul. 10th, 2020

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Ceci Kilo Killeen, TX

This company should be coming under legal attack real soon. They are not worth the time or the headache! I have had them for one year and my first claim I put in still hasn’t been fixed and it is cleared to be fixed because it is a covered item on the contract! However 3 and a half WEEKS later I can not get my service completed because they won’t order the parts. And to top it all off no one will respond back to me now. So as far as I know it will never get done and I can’t do anything about it!

5 years ago Edited September 14, 2021

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Lee Pulley Collierville, TN

Do not buy a warranty from these people. They make big promises but do not deliver. You usually end up paying as much or more than you would without the warranty. The HVAC coverage is especially worthless and they appear to work in conjunction with contractors to pull off repair scams. I don't usually leave bad reviews but this is so bad i couldn't resist.

5 years ago

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Jonathan Brown Whitehouse, OH

This company is a complete and total scam. They do not respond to you. They lie to you. My AC went out. I had to call them to assign a contractor and then they said they would send someone out in a week. It’s 90 here. No thank you. Then they said they would approve the person locally who could visit and take care of the issue the next day. All lies. They denied that saying it wasn’t hot enough not to wait a week. Lies lies and more lies. If you use this company you will be scammed. Can’t say it enough!

5 years ago

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Ken Carter Thousand Oaks, CA

We just moved into our new home and our air conditioning unit is not functioning. We called First American Home Warranty and they sent a technician out within a couple of days. That was two weeks ago. Every day we call to see when our air will get fixed and they tell us that “It’s in review.” We are sorry we paid for this policy. We are gonna try and get our money back. Complete stone-wall by their company. They must be hurting for funds. STAY AWAY from them! Save your money...

5 years ago

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Virginia San Diego, CA

We have been waiting for a replacement/ cash out for our dryer for three months, all while my husband has a serious medical condiition. We were told 1) we would get it repaired in March. 2) Last week we were told they would send us a replacement 3) yesterday we were told they would send us the cash value as they could not find parts 4) Today they are telling us they are finding the parts. 4 different solutions for 3 months and no dryer. Please have someone call me today as I will be reporting this.

5 years ago

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National Reviewer Westerville, OH

First American is horrible. My A/C went out before Memorial Day. First American was prompt to get a technician out right away. That was the last of the prompt service. Parts were ordered and per First American arrived a day or two after Memorial Day. First American decided it was best to not provide authorization to contractor and finish repair. My repair is finally scheduled for 6/16 but I have had to wait 4 weeks to get it done along with filing a complaint with Attorney General. Look somewhere else when shopping for a home warranty.

5 years ago

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DARLENE ROBINSON Riverview, FL

If I could give 0 stars I would. This is the WORST Home Warranty and they are truly a FRAUD. The Contractor came to my home to fix a faucet which was making loud noise. When he left, there was a leak. The Home Warranty claim they cannot honor my claim because my contract does not cover faucets, however my contract does cover LEAKS but they refuse to send the contractor back out to fix the leak HE CAUSED! I will be filing a Better Business Claim against American Home Warranty and suing them from not honoring their contractual agreement.

6 years ago

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Jackie Chandler, AZ

This has been a horrible experience. I have called them numerous times and all I get is the same answer we are waiting on our purchasing department. This has been a week now and still no resolution. When I call customer service the call is routed to a foreign country and I can hardly hear the person and they are hard to understand. When I ask to speak with a supervisor I don't get one.

6 years ago

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tia ramsey Greensboro, NC

I made a service request because my A/C was leaking. The first contractor never called me after I made 3 calls. The 2nd contractor came to fix the problem, but it wasn't fixed. The A/C continued to leak causing water damage on the first floor which First American would not cover. Useless policy.

6 years ago

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Lizzy Heberling Sacramento, CA

These people are slow and useless. We had water gushing through the ceiling and they said they would have someone there in 2 days. We would have lost the entire house. Their policies are scams They wouldn't fix our gas leak either. They always send companies with literally 1 to 2 star reviews who don't get back to you at all. Horrible horrible company to work with

6 years ago

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George Day Laurel, MS

Until now I have had no problems with First American. My a/c will not operate properly and trying to file a claim is like talking to a brick wall. Everyone I talked with will not speak loud enough so they can be heard. Giving them the name of one of the contractors that does their work does absolutely no good. While they babble I sit in the heat. I may have to find another company.

6 years ago

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Jim ODay

Really bad, went from good company to deal with to deceptive practices and denial of service with a smile, well that what it seemed like over the phone, they were laughing inside while denying my claim, took my money sent a letter saying it was a pre-existing condition then told me the fridge was not covered. No one would pay for a home warranty that didn't cover a fridge. They are changing your service when you renew and excluding things that you were previously covered for without notification and there is nothing you can do about it.

6 years ago

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Scott F Clovis, CA

Company is a scam. Don't waste your time or money. Just look through these reviews... They respond with happiness to all 4/5 star reviews but any critique and no response at all! They refuse to cover items specifically listed as covered, send incompetent contractors who try to sell you thousands in unnecessary upgrades after saying they can't get parts, then FAHW makes you get your own contractor to prove theirs was lying. Waste of time and money.

6 years ago

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Paul Beller Redondo Beach, CA

Total scam! This is how it works, you have a leak then you call American home warranty to get it fixed. They charge you $75 deductible. Then they hook you up with a in network plummer. You call the network plummer and set up an appt. My appt was set up 2 weeks from when I called. 2 weeks? Yes !! If you can wait 2 weeks for an active leak then this shady company is for you. And the water damage that happens while waiting 2 weeks is not covered by them. It is designed so you never use it! I paid for a year up front. So I cancelled 5 weeks ago, and I am still waiting for my check!! They don't let you cancel over the phone. You have to send them a email and you never know if they received it. You will never know it's a scam until you try to use the warranty. YOU HAVE BEEN WARNED!

6 years ago Edited September 14, 2021

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Sharen Wilson Burbank, CA

They use companies that pad the bill in other words pay $75 for the company coming out assess the problems and tell you that there are certain things that aren't covered. I had a faucet that needed replacing $20 Part, they wanted to add another hundred and thirty for something they said was not covered I made sure that the part they were saying was no good was good just to see how good this company was it was worth the $75 to pay it and then cancel it

6 years ago

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Kraig Hollingworth Scottsdale, AZ

I have been with First American for years and the last two years as been a terrible experience. Seems all the techs must go through an approval process for parts/repair which is pushing all repair out several weeks. Our washer broke on 1/10/20 and it has been over a month and it is still not repaired. Last time was my hot water heater, which also took 3 weeks! First American needs to fix their process or they will lose customers.

6 years ago

Reply from First American Home Warranty

Hi Kraig, thank you for your feedback. After review of the claim, First American authorized to replace your clothes washer. First American placed an order for the unit on February 12, 2020. In addition, on February 27, 2020, you confirmed the job was completed. We consider this claim closed.

Mar. 5th, 2020

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Monso Poway, CA

We have had this company for a year, In Nov. our oven started to act up. We called the company and we got about 3 different companies to look at the oven. The last person came out and broke my good oven. So on Christmas eve I found out I have no good ovens and I am on the phone with this company for 4 hours. The people have no idea what they are doing at the call center and love to leave you on hold. They say they will call you back and never do. I am still waiting for this issue to be fixed now almost 2 months later.

6 years ago

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grl4 grl4 Vallejo, CA

First American is the Worst home warranty company I have ever felt with. I own 5 properties, I have old Republic on 3 of them. First American is expensive, the service is terrible. It has taken two weeks to get a faucet repaired & it’s still not done. A toilet leak 8 days & I am still waiting for someone to show up? Save your money, anger and frustration go somewhere else.

6 years ago

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Saran Nahas Salt Lake City, UT

This warranty company is scam! For almost two months my refrigerator is broken and up till now it has not been fixed. I've been dumping food in the garbage everyday because I can't save any. They placed me on hold for over 30 minutes when I called. Please people don't you ever do business with this company ever. My experience with them is horrible! Also, don't mind all those five stars on their reviews, those people might be friends, employees, or family members to this terrible company!

6 years ago

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Real estate agent Las Vegas, NV

They are a scam. Apparently they do not cover plumbing stoppages for clogs that do not have a clean out. The contractor refused to clear the storage and asked for $425 to put in a clean out or the stppage will remain. Ome does not have to do with the other. Many older homes.do not have one. I called other plumbers who said that was a rip off and so I had a plumber who.went out and cleared it within 10 minutes. I will.never buy a home warranty from First American ever again. I am a real estate agent and i will.never recommend it to any of my clients ever again

6 years ago

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AH Fremont, CA

Terrible service. slow and when you call, you get a message to use the website but the website does not do anything except initiate a claim. If you have any problems, you can't reach anyone to resolve it. A single microwave that was determined to not repairable took over a month and it is STILL not delivered. Stay away. I plan to cancel and switch and recommend you not use them at all.

6 years ago

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Nikki Manley Fort Mill, SC

FAHW obviously does not screen their contractors. They sent a contractor that has an F rating with the BBB to my home to repair my AC. I waited 5 months and it was never repaired. The contractor completely ruined my whole system to the point that no other contractor wants to touch it. This is the kind of people they send out to your homes and they can care less about you as a customer.

6 years ago

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Sara Arlington, VA

DO NOT purchase “American home warranty”!!! Make a favor to yourself and don’t lose your money buying this warranty, it is not worth it, you will pay to recibe nothing more than problems, and the worst customer service that you will ever receive. They sent me a plumber who did not know how to repair my shower and he broke it, yes! I only had a water leaking and I finished up with a broken shower. After dozens of calls (that I made because they will never care to call you) they finally say that they are not responsible so they left me with a bigger problem.

6 years ago

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Jeff Myers Fishers, IN

Routinely awful experience. Lengthy service returns. Cancellation of appointment without notice. The service technician was supposed to be at my house between 10 and 2. I took off work and they didn't come but when I called they rescheduled for the next day. This was already 10 days from the original report of a claim. Unfortunately, this is more the rule than the exception. Happened my previous claim for a hot water heater as well. Ten days without hot water. Poor. Poor. Poor.

6 years ago

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Chris Escondido, CA

Horrible company. Sent the same incompetent contractor twice. When a qualified contractor was finally sent he condemned our washing machine. In the second visit from (get this) Best experiance appliance repair the technician yelled at us then left and called back to yell again and tell us he quit the company. First american offered us a buyout or replacement unit. Fair enough but the replacement unit was not the same quality and the buyout was $220 less than we could get a lock type machine. 3 weeks to get to this point. Do not use these people.

6 years ago

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Shelley Sikaneta

Horrible company. Worst customer service ever. When I call I repeatedly get people who don’t know or understand anything about the claim/work order! They have bad phone communication skills. Had 2 work orders in for over a month and I kept having to call them to find out when the jobs we’re going to get fixed! Still waiting and nobody has contacted me about the situation! Made numerous phone calls to speak with someone who is incompetent to even be answering the phone! Waste of money, would never recommend this company to anyone!

6 years ago

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Annette Wray Mesa, AZ

Your coverage with First American Home Warranty has been cancelled as requested. You will receive a check in the amount of $89.16 First American Home Warranty this is what they will refund you after 2 months and you paid for a year. what a rip off. their service is very slow and they send out people who can not do the repairs and then still want their service fees. take a week to get an ac repaired, more that 5 days to get even get some one to look at your pool and can turn green which will cost you more to repair not them, and you could die of heat before that ac is repaired.

6 years ago

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