First American Home Warranty: Read 4,242 User Reviews From Real Homeowners

check_circle

Verified Customer

star star_border star_border star_border star_border

Carol A Philipson Austin, TX

They choose horrible vendors, who never complete the work. First American will not refund the service fee, for NO SERVICE.

3 years ago

check_circle

Verified Customer

star star star star star

Felicia Weatherspoon Greensboro, NC

They were fast in tending to my house needs

3 years ago

Reply from First American Home Warranty

Felicia, Thank you for putting your trust in us. We are pleased to hear your concerns have been resolved!

Sep. 28th, 2022

check_circle

Verified Customer

star star star star star

Ana La Puente, CA

Did my first claim and it was smooth. Easy to communicate

3 years ago

Reply from First American Home Warranty

Ana, We appreciate you taking time to share your five star review with us!

Sep. 28th, 2022

check_circle

Verified Customer

star star star star star

CLAUDETTE DAVIDSON Jonesboro, GA

Not had a problem with service whenever I have called.

3 years ago

Reply from First American Home Warranty

Claudette, Thank you for sharing your review. It is wonderful to know that we have been able to provide you great service! We look forward to being there for you, should you ever need us again.

Sep. 28th, 2022

check_circle

Verified Customer

star star star star star

Darryl Rogers Las Vegas, NV

Great customer service and value for services.

3 years ago

Reply from First American Home Warranty

Darryl, We’re grateful for your kind review!

Sep. 28th, 2022

check_circle

Verified Customer

star star star star star

Brenda M Burgess Poway, CA

They are wonderful and did an excellent job

3 years ago

Reply from First American Home Warranty

Brenda, We appreciate you taking time to share your review. It is always great to hear when our customers are provided excellent service!

Sep. 28th, 2022

check_circle

Verified Customer

star star star star_border star_border

John Nady Oakland, CA

They are hard to get a hold of at times and they don't offer email communications easily

3 years ago

Reply from First American Home Warranty

John, Thank you for sharing your comments with us. You can always connect with us through our customer service number. We also have the Homeowner Center online available to you where you can manage claims at anytime. We will continue to be here for you should you need us in the future.

Oct. 12th, 2022

check_circle

Verified Customer

star star star star_border star_border

Quintess Miles Jackson, MS

I placed an order and the situation was not resolved. I paid $85.00 for nothing.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Lois Short Pottsboro, TX

I done not like the computer service; took me literally hours to find a number to talk to a human

3 years ago

Reply from First American Home Warranty

Lois, Thank you for your feedback. We do have our Customer Service line available to customers. You can also manage a claim online through the Homeowner Center, any time of day. We hope the next time you may need us, you will give us another chance to meet your needs.

Sep. 30th, 2022

check_circle

Verified Customer

star star star star star_border

Gerald Butcher jr North Little Rock, AR

Experience was great and learned mire about the problem at issue.

3 years ago

Reply from First American Home Warranty

Gerald, Thank you for taking time to share your review with us!

Sep. 28th, 2022

check_circle

Verified Customer

star star star star star

Patricia Melbourne, FL

They were prompt and fixed the problem with no problem

3 years ago

Reply from First American Home Warranty

Patricia, Thanks so much for sharing your great feedback with us. We are thrilled to hear that we were able to have this resolved for you so quickly. We look forward to being there for you, should you ever need us again!

Sep. 19th, 2022

check_circle

Verified Customer

star star star star star

Sharon Martin Maineville, OH

Have only had to call twice in five years.Prompt service,

3 years ago

Reply from First American Home Warranty

Sharon, Thank you for taking time to share your experience with us!

Sep. 20th, 2022

check_circle

Verified Customer

star star star star star

Wayne Evans

Everything I have submitted has been covered

3 years ago

Reply from First American Home Warranty

Wayne, Thank you for your review. It is great to know that we have been able to be there for you when you most needed it!

Sep. 19th, 2022

check_circle

Verified Customer

star star star star star

Charles French Corona, CA

We have never had an issue with any inquiry.

3 years ago

Reply from First American Home Warranty

Charles, Thank you for sharing your five star review with us!

Sep. 19th, 2022

check_circle

Verified Customer

star star star star star

Dawn shelburne Miami, FL

2 times I called they were super nice and helpful

3 years ago

Reply from First American Home Warranty

Dawn, Thank you for your review! It is great to know that we have been able to provide you with the help you needed. We look forward to being there for you, should you ever need us again.

Sep. 19th, 2022

check_circle

Verified Customer

star star star star star

Aurora Garza Bishop, TX

They are fast to get your problem fixed.

3 years ago

Reply from First American Home Warranty

Aurora, Thank you for taking a moment to share your review. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Sep. 19th, 2022

check_circle

Verified Customer

star star star star star

Francine Stabolito Streamwood, IL

Used them for 2 problems and it was handled quicklly

3 years ago

Reply from First American Home Warranty

Francine, Thank you for sharing your review with us! It is fantastic to know that your claims were handled promptly. We look forward to being there for you, should you ever need us again.

Sep. 20th, 2022

check_circle

Verified Customer

star star star star star

Elliott Boggs Toledo, OH

Always quick response and quality service providers.

3 years ago

Reply from First American Home Warranty

Elliott, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five star service!

Sep. 19th, 2022

check_circle

Verified Customer

star star star star star

Sandra Flagstaff, AZ

They act fast with the right company to do the job

3 years ago

Reply from First American Home Warranty

Sandra, We’re grateful for your kind review!

Sep. 21st, 2022

check_circle

Verified Customer

star star star star star_border

ken Del Mar, CA

Good idea, but service can be frustratingly slow when major repairs are needed

3 years ago

Reply from First American Home Warranty

Ken, Thank you for sharing your experience with us. We appreciate your patience with the contractor as they work through their appointments. We look forward to being there for you, should you ever need us again.

Sep. 21st, 2022

check_circle

Verified Customer

star star star star star

Yeraly Mukhametzhanov Katy, TX

on time, with good results. There was excellent service

3 years ago

Reply from First American Home Warranty

Yeraly, Thank you for sharing your feedback! We are delighted to know that you had a smooth claim process. We appreciate your continued trust in us.

Sep. 9th, 2022

check_circle

Verified Customer

star star star star star

Marcia Moore Las Vegas, NV

The way you work with the members in a positive way.

3 years ago

Reply from First American Home Warranty

Marcia, Thank you for putting your trust in us!

Sep. 8th, 2022

check_circle

Verified Customer

star star star star star

Alan Young Pensacola, FL

Quick response to claims, quality technicians, great value.

3 years ago

Reply from First American Home Warranty

Alan, We appreciate you taking the time to share your five star review with us!

Sep. 9th, 2022

check_circle

Verified Customer

star star star star star

Thomas Silva Katy, TX

Really work hard to get repairs done quickly.

3 years ago

Reply from First American Home Warranty

Thomas, We appreciate you taking the time to share your review with us. It is fantastic to know that you had a five star experience!

Sep. 8th, 2022

check_circle

Verified Customer

star star star star star

Lesie & Donna Vaughan Oklahoma City, OK

Techs have always been courteous and service excellent

3 years ago

Reply from First American Home Warranty

Lesie & Donna, Thank you for putting your trust in us! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Sep. 9th, 2022

check_circle

Verified Customer

star star star star star

Ruben Montelongo San Diego, CA

fast and efficient service. no issues, no issue, no issues

3 years ago

Reply from First American Home Warranty

Ruben, We appreciate you taking a moment to share your review with us! It is great to hear that we were able to have your claim promptly resolved. We look forward to being there for you, should you ever need us again.

Sep. 9th, 2022

check_circle

Verified Customer

star star star star star

John A Dye Yuma, AZ

Quick service with excellent technicians

3 years ago

Reply from First American Home Warranty

John, It is always great to hear when our customers have a fantastic experience with us!

Sep. 9th, 2022

check_circle

Verified Customer

star star star star star

Mimi Peak Las Vegas, NV

Quick response, great service... Thank you

3 years ago Edited January 10, 2024

Reply from First American Home Warranty

Mimi, Thank you for putting your trust in us. We are pleased to hear your concerns have been resolved!

Sep. 9th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Geo Gardner, KS

Too slow to get appliance fixed.I had to buy a portable air Air conditioner because of being ashmatic

3 years ago

Reply from First American Home Warranty

Geo, Thank you for your feedback. We did request additional information from you so we could further look into your claim, but was not able to connect with you. Should you still need assistance, please feel free to reach out to us.

Oct. 6th, 2022

check_circle

Verified Customer

star star star star star

Jo Newman Lubbock, TX

They responded immediately to our needs!

3 years ago

Reply from First American Home Warranty

Jo, Thank you for rating us five stars!

Sep. 1st, 2022

check_circle

Verified Customer

star star star star star

ZANE ROESER Lincoln, CA

I've always been satisfied with the service.

3 years ago

Reply from First American Home Warranty

Zane, It is always great to hear when our customers have a fantastic experience with us!

Sep. 1st, 2022

check_circle

Verified Customer

star star star star star

Art J. Perez Rio Rancho, NM

Professional & informative courteous staff

3 years ago

Reply from First American Home Warranty

Art, Thank you for putting your trust in us! We are pleased to hear your concerns have been resolved.

Sep. 1st, 2022

check_circle

Verified Customer

star star star star star

Phillip Parks Saint George, UT

Fast service when I put in a service request

3 years ago

Reply from First American Home Warranty

Phillip, Thank you for leaving us a five star review! It is great to know that your issues have been resolved promptly.

Sep. 1st, 2022

check_circle

Verified Customer

star star star star star

Clara Sexton Loudon, TN

They responded quickly to the services i have needed

3 years ago

Reply from First American Home Warranty

Clara, Thank you for rating us five stars!

Sep. 1st, 2022

check_circle

Verified Customer

star star star star star

Nawarat Ngokphol Pasadena, MD

Helpful and I got good experience with the company

3 years ago

Reply from First American Home Warranty

Nawarat, We appreciate you taking the time to share your five star review with us!

Sep. 1st, 2022

check_circle

Verified Customer

star star star star star

jerry contreras Mico, TX

They were quick to respond with a contractor for repairs.

3 years ago

Reply from First American Home Warranty

Jerry, We appreciate you taking a moment to share your five star review with us!

Sep. 1st, 2022

check_circle

Verified Customer

star star star star_border star_border

Carolyn Wall Nashville, TN

Service not complete. Still no response contractor very insufficient. Very disappointed

3 years ago

Reply from First American Home Warranty

Hi Carolyn,
First American would like to sincerely apologize for any inconvenience you may have experienced during the handling of this claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Our records show you placed a claim for your air conditioner leaking water. First American dispatched Greenway Home Services, LLC who reported a clogged drain line but reported that the attic had improper flooring/decking to allow access to the unit without hazard. Please be advised that gaining access to the unit is not covered under the home warranty contract as is stated in the Limits of Liability Section Six. First American will be closing out this claim, but it can be reopened once you submit proof of access being provided. First American considers this claim to be closed.

Sep. 13th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

JANETTE L WELCH Alpine, CA

They didn't cover what I need. I don't understand the coils should be part of the A/C unit. 2 rooms work and the bedrooms don't.

3 years ago

Reply from First American Home Warranty

Hello Janette. First American apologizes for any inconvenience you may have experienced during the handling of your claim. According to our records, you placed a claim on June 28, 2022, for your air conditioning not working properly. First American dispatched A-AALL Services, Incorporated, who reported the system low on refrigerant, completing repairs the same day.

On July 22, 2022, you reported the air conditioning not working properly in the bedroom. First American dispatched a second opinion contractor, Ruiz Air Conditioning & Heating who reported no mechanical failure although recommended a routine maintenance be performed on the air conditioning system. Your home warranty contract does not cover routine maintenance. Please refer to your home warranty contract under Limits of Liability number Thirteen, which states:

“This Contract does not cover routine maintenance. “

First American considers this claim closed.

Sep. 8th, 2022

check_circle

Verified Customer

star star star star star

Charmaia McKinney Lawndale, CA

The rep I spoke to took care of my problem

3 years ago

Reply from First American Home Warranty

Charmaia, Thank you for your review! It is awesome to know that your claim has been resolved. We appreciate your continued trust in us!

Aug. 26th, 2022

check_circle

Verified Customer

star star star star star

Greg Hayes Redmond, WA

Very efficient, and customer service was very helpful

3 years ago

Reply from First American Home Warranty

Greg, We appreciate your five star review!

Aug. 26th, 2022

check_circle

Verified Customer

star star star star star

Yvette Sheree McPeak Rancho Mirage, CA

They are always responsive to calls and follow-up

3 years ago

Reply from First American Home Warranty

Yvette, Thank you for sharing your review with us!

Aug. 26th, 2022

check_circle

Verified Customer

star star star star star

Maureen Hernandez Rancho Cordova, CA

They made process very easy and they were very helpful

3 years ago

Reply from First American Home Warranty

Maureen, Thank you for taking the time to share your review. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

Karen Brown Twin Falls, ID

filing a claim and compensation was seamless

3 years ago

Reply from First American Home Warranty

Karen, We appreciate you taking a moment to share your review with us!

Aug. 26th, 2022

check_circle

Verified Customer

star star star star star

Frank McAllen, TX

Professional. On time courteous and do a great job.

3 years ago

Reply from First American Home Warranty

Frank, Thank you for your review. It is always great to hear when our customers have a fantastic experience with us!

Aug. 25th, 2022

check_circle

Verified Customer

star star star star star

WILLIAM STEELE York, PA

Easy to work with and less money than my other plan

3 years ago

Reply from First American Home Warranty

William, We appreciate you taking the time to share your review with us. It is wonderful to know that you were provided five star service!

Aug. 26th, 2022

check_circle

Verified Customer

star star star star star

Jasper H Butler Old Hickory, TN

Very quick response with qualified technicians

3 years ago

Reply from First American Home Warranty

Jasper, We appreciate you taking the time to share your review with us. It's great to know that your claim was resolved quickly! We look forward to providing you great service again, in the future.

Aug. 26th, 2022

check_circle

Verified Customer

star star star star star

Barbara Cruz Cheyenne, WY

There were professional and got the job done.

3 years ago

Reply from First American Home Warranty

Barbara, We appreciate you taking the time to share your five star review with us. It is wonderful to know that we were able to resolve your issue for you!

Aug. 26th, 2022

check_circle

Verified Customer

star star star star star_border

Wendell Williams Brandon, MS

Because they are not the best but they are fair and that's all you can ask for

3 years ago

Reply from First American Home Warranty

Wendell, Thank you for sharing your review! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Aug. 26th, 2022

check_circle

Verified Customer

star star star star star

Marci Kamprath Plano, TX

They have always been helpful, efficient and prompt

3 years ago

Reply from First American Home Warranty

Marci, Thank you for rating us five stars! We know how many choices you have when deciding on a home warranty company, and we are glad you chose us.

Aug. 18th, 2022

check_circle

Verified Customer

star star star star star

Leroy Griffin Clinton, MS

Always willing to help resolve problems.

3 years ago

Reply from First American Home Warranty

Leroy, Thank you for sharing your five star review with us!

Aug. 19th, 2022

First American Home Warranty Reviews