First American Home Warranty: Read 4,426 User Reviews From Real Homeowners

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Verified Customer

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Mary Casasanta

Cannot get ahold of the contractor after multiple phone calls, text messages and messages sent to First American.

7 years ago

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Verified Customer

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Bill Ortiz

good service and fast service. The technician was very knowledgeable

7 years ago

Reply from First American Home Warranty

Hi Bill, thank you for your review.

Jul. 3rd, 2019

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Verified Customer

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Angie Jackson

Our overall experience with them and a fair price for the coverage.

7 years ago

Reply from First American Home Warranty

Thank you Angie for your review and business.

Jul. 3rd, 2019

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Verified Customer

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Connie

so far have been responsive to my requests for service calls in a timely manner

7 years ago

Reply from First American Home Warranty

Hello Connie, thank you for your review.

Jun. 27th, 2019

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Verified Customer

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Jim

Service schedule was on time and setup on line was easy and simple.

7 years ago

Reply from First American Home Warranty

Thank you Jim for your review.

Jun. 27th, 2019

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Verified Customer

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Hicks

We have had problems in the past with a furnace taking over three months to be repaired.

7 years ago

Reply from First American Home Warranty

Hello Hicks. We appreciate your feedback.

Jun. 27th, 2019

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Verified Customer

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Carol Morristown, TN

They worked with mt when I had an issue and I was satisfied with the outcome.

7 years ago

Reply from First American Home Warranty

Thank you Carol for your review.

Jun. 25th, 2019

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Verified Customer

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Tawnya

Fast response time and easy to set up a claim. Also, rep who called me was very nice.

7 years ago

Reply from First American Home Warranty

Thank you Tawnya for your review.

Jun. 19th, 2019

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Verified Customer

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Brenda

Good customer service. Great website and easy to place a claim. Very friendly associates.

7 years ago

Reply from First American Home Warranty

Thank you Brenda for your review.

Jun. 19th, 2019

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Verified Customer

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Elias Batshon

They and understand the problem and took care of it and timely manner

7 years ago

Reply from First American Home Warranty

Hi Elias, thank you for your review.

Jun. 19th, 2019

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Verified Customer

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Sabrina

Very helpful over the phone when I called and got things done quickly for me.

7 years ago

Reply from First American Home Warranty

Thank you Sabrina for your review.

Jun. 19th, 2019

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Verified Customer

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Ellen Marietta, GA

I used it and so far I'm on the sixth visit from the technician and we have not had a resolution yet.

7 years ago

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Verified Customer

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Shirley

Prompt response and are able to schedule right away. It was a fast response.

7 years ago

Reply from First American Home Warranty

Thank you for the feedback, Shirley! We are happy to hear everything went smoothly

Jun. 17th, 2019

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Verified Customer

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Robyn Plantz

They have always responded quickly and in a positive manner.

7 years ago

Reply from First American Home Warranty

Hello Robyn. We appreciate your review and thank you for choosing First American.

Jun. 11th, 2019

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Verified Customer

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Julie

They have always come through for me when I''ve had a claim.

7 years ago

Reply from First American Home Warranty

Hello Julie. Thank you for your review.

Jun. 11th, 2019

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Verified Customer

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Hasina

Good customer service when my technician had to order parts numerous times.

7 years ago

Reply from First American Home Warranty

Thank you Hasina for your review.

Jun. 11th, 2019

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Verified Customer

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Wilma Mott

Been with them for 16 yrs, always fast and efficient with their services.

7 years ago

Reply from First American Home Warranty

Thank you Wilma for being with us for many years. We appreciate your feedback!

Jun. 4th, 2019

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Verified Customer

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Blake Peterson

Great contractors have been hired! Training for Customer Service also.

7 years ago

Reply from First American Home Warranty

Hi Blake, thank you for your review!

Jun. 4th, 2019

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Verified Customer

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Xin Jiang

good job, quick response. The worker work fast and finish the job well

7 years ago

Reply from First American Home Warranty

Thank you Xin for your review!

Jun. 4th, 2019

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Verified Customer

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No name

Easy to use, quick response time, reliable service contractors

7 years ago

Reply from First American Home Warranty

Thank you for your review, we appreciate it.

Jun. 4th, 2019

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Verified Customer

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Mary Jane

Almost everything is covered. Sometimes.it is hard to get a company to get the job done.

7 years ago

Reply from First American Home Warranty

Thank you Mary for your review.

Jun. 4th, 2019

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Verified Customer

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Ana M

The have always responded in a timely manner and attended to my needs.

7 years ago

Reply from First American Home Warranty

Hello Ana. We appreciate your feedback.

Jun. 4th, 2019

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Verified Customer

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Jeannie Kostrzewa

Great customer service was given to me when we had an emergency

7 years ago

Reply from First American Home Warranty

Thank you Jeannie for your review.

Jun. 4th, 2019

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Verified Customer

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Azar

They have provided me the best service and are very on time.

7 years ago

Reply from First American Home Warranty

Azar, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five star service!

Oct. 18th, 2021

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Verified Customer

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Katherine Lancaster, CA

They have good service have knowledge and the company is fine.

7 years ago

Reply from First American Home Warranty

Thank you Katherine!

Jun. 3rd, 2019

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Verified Customer

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Rudy Cordova, TN

I believe they give good, honest. They take good care of their customers.

7 years ago

Reply from First American Home Warranty

Thank you Rudy for your review.

Jun. 3rd, 2019

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Verified Customer

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Scott Milan, IN

They are very timely and professional and answered all my questions.

7 years ago

Reply from First American Home Warranty

Thank you for your review, Scott!

Jun. 3rd, 2019

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Verified Customer

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Mike Moran Omaha, NE

I like FAHW but I don't like that they have only 1 HVAC service provider in Omaha

7 years ago

Reply from First American Home Warranty

Thank you for your feedback Mike.

May. 31st, 2019

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Verified Customer

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Zulma Garcia Los Angeles, CA

Excellent customer service and took care of the problem right away.

7 years ago

Reply from First American Home Warranty

Thank you Zulma for your review.

May. 31st, 2019

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Verified Customer

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Tyler H Oklahoma City, OK

Have been consistently impressed with every dealing with them.

7 years ago

Reply from First American Home Warranty

Thank you Tyler for your feedback. We appreciate it.

May. 31st, 2019

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Verified Customer

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Linda Eagle, ID

Great service! First American is on it! We have been with them for 11 years.

7 years ago

Reply from First American Home Warranty

Hi Linda. Thank you for being with us for many years. We look forward to servicing you in the future.

May. 31st, 2019

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Verified Customer

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Sylvain Goessens Castaic, CA

Professional and no surprises, from the time you call to the day they come in

7 years ago

Reply from First American Home Warranty

Thank you Sylvain for your review.

May. 31st, 2019

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Verified Customer

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Pamela Billings

Immediate service trustworthy services and just an awesome company!

7 years ago

Reply from First American Home Warranty

Hi Pamela. We appreciate your review!

May. 31st, 2019

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Verified Customer

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Ricky

They are always there. When I called them, they would answer my questions.

7 years ago

Reply from First American Home Warranty

Thank you Ricky for your review.

May. 29th, 2019

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Verified Customer

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Lloyd

I've used it several times recently and it's worked out fine.

7 years ago

Reply from First American Home Warranty

Thank you Lloyd for your review.

May. 29th, 2019

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Verified Customer

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June

I had to have a plumber out and they were prepared for what they came out for.

7 years ago

Reply from First American Home Warranty

Thank you June for your review.

May. 29th, 2019

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Verified Customer

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A

I had something break down and they were able to give me money to have it replaced.

7 years ago

Reply from First American Home Warranty

Hi A. Thank you for your review.

May. 29th, 2019

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Verified Customer

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Sharlet Cordova, TN

Service is reliable. When I needed help with my basement, they sent someone over to help.

7 years ago

Reply from First American Home Warranty

Thank you for taking the time to share your review!

Oct. 18th, 2021

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Verified Customer

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Diane Spring, TX

They always take care of what is needed. I have had them come out and repair things multiple times.

7 years ago

Reply from First American Home Warranty

Diane, Thank you for putting your trust in us. We are pleased to hear your concerns were resolved.

Oct. 19th, 2021

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Verified Customer

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Donna Cordova, TN

I had to use this service when my A/c unit was damaged. They were able to replace it.

7 years ago

Reply from First American Home Warranty

Hi Donna. Thank you for your feedback, we appreciate it.

May. 29th, 2019

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Verified Customer

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Michael

Customer service responds promptly. I am very pleased with their service.

7 years ago

Reply from First American Home Warranty

Thank you Michael for your review.

May. 29th, 2019

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Verified Customer

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Rodney Oakley, CA

Customer service is very responsive, but they send out companies who don't do that great of a job.

7 years ago

Reply from First American Home Warranty

Thank you Rodney for your review.

May. 29th, 2019

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Verified Customer

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Sandra

I like how they are available on the weekends. They are always willing to help.

7 years ago

Reply from First American Home Warranty

Thank you Sandra for your review.

May. 29th, 2019

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Reva Wiley

I was very disappointed that they advertise that it will not go up but when my hot water heater went out mine went up. Also the repair man that put it in did something wrong, I was in the kitchen went to go to my room and the Foyer area was flooded I went to tell him and he claimed I had something broken, that was a lie bc there was no water before he got there. I sent them an email when my premium went up and NEVER got a response. So of course I terminated them...VERY DISSATISFIED

1 year ago

Reply from First American Home Warranty

Reva, Thank you for sharing your feedback with us. We hope that you decide to reconsider, and renew with us, so we can show you that we do care about you and any concerns that may arise.

Mar. 10th, 2025

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George K

They charged us 85$ to have someone come out to tell me that it is not covered despite our describing the problem. Couldn't they have told me that over the phone and saved me 85$?

2 years ago

Reply from First American Home Warranty

George, Thank you for your comments. We would like to investigate this further but was unable to locate your claim with only the name provided. We requested additional information from you privately but did not hear back. We hope the next time you may need us; you will give us another chance to meet your needs.

Jul. 10th, 2024

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Leah Pearson Gilbert, AZ

I just bought the warranty and haven't used it yet but I did like the coverage and sent the information to my neighbor.

3 years ago

Reply from First American Home Warranty

Leah, Thanks so much for sharing your review with us. We know how many choices you have when deciding on a home warranty company, and we are glad you chose us!

Oct. 10th, 2023

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Joey DeSena

STAY FAR AWAY! Absolutely the worst! We bought the premium plan. We never filed one claim in two years. Our water heater went after 18 years, they made us wait 2 weeks for their service worker to come out. 2 weeks of no hot water. After that, they denied to fix, pay or replaced. No reason given! Also, you would stay on the phone over an hour to get through. SAVE your money and aggravation and go with another company.

3 years ago

Reply from First American Home Warranty

Hello Joey DeSana,
First American thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. At this time, our records indicate that on July 14, 2023, you placed a claim for your water heater not heating water. We dispatched independent contractor AZ Remodeling and Plumbing Inc reported the water heater was leaking and unrepairable. Additionally, AZ Remodeling and Plumbing Inc advised that the water heater did not have double wall venting and excessive heat caused the leak, which is not covered. As such, your claim was denied. You may refer to your warranty contract section, Limits of Liability, Number Three.
On July 19, 2023, you provided First American with an outside contractor’s diagnosis for review to dispute the denial. After further review, First American attempted to dispatch another contractor to diagnose the failure but was unsuccessful.
On August 7, 2023, First American authorized you to locate and hire a licensed and bonded contractor as First American was unable to locate a contractor to complete the necessary repairs in a timely manner for you. You may refer to the home warranty contract, under Customer Service, Number Three. On this same day through August 14, 2023, we attempted to contact your outside contractor to review their diagnostic but were unsuccessful.
On September 5, 2023, First American contacted you and were advised that the work had been completed with your outside contractor. First American requests you provide a copy of your contractor’s diagnosis and invoice for review of coverage. First American considers this claim pending.

Sep. 5th, 2023

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John Golden

HVAC issue, am still waiting to have resolved. Initially had a local HVAC service tech evaluate and said it would be fixed in a few days since it was the weekend. I've been waiting over a week now since they had to have their service person verify. It's been hot here in Florida and they don't seem to care, either their service personnel or them as a company. It's terrible how they treat their customers, make you suffer, suspect they want you to fix it yourself out of frustration. Terrible company.

3 years ago

Reply from First American Home Warranty

Hello John, we apologize for any inconvenience you may have experienced during the handling of your claim. Our records indicate you placed a claim on June 9, 2023, for your air conditioning system not working properly. We dispatched independent contractor, Bring The Cool, who reported to find a leak in the evaporative coil; the technician recommended replacing the evaporative coil to repair the failure. On June 22, 2023, Bring The Cool advised us that additional information would be reported to us regarding the recommended repairs to your system to be reviewed for coverage. On this same day, we contacted you directly to advise of this update. Further, we authorized $150.00 towards temporary relief for the purchase of either a portable air conditioner or evaporative cooler in the interim while your claim is being resolved. We will be continuing to monitor the status of your claim until repairs are successfully completed. As such, we consider this claim pending.

Jun. 22nd, 2023

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Verified Customer

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Harvey

I haven’t had to used the service at this point in time. I was told I would get the warranty coverage information in the mail and I have not yet seen anything from First American Home Warranty

3 years ago Edited January 10, 2024

Reply from First American Home Warranty

Hi Harvey. Thank you for sharing this feedback with us. We were unable to locate your claim with only the name provided, and would like to look into this further. May you please provide us with your property address?

May. 1st, 2023

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IRMA Oakland, CA

It is not easy wanting to speak with a customer service rep. Do you even have one? The process of getting an order placed is pretty easy. Although when you need to explain a problem, there is no one to speak to.

3 years ago

Reply from First American Home Warranty

Irma, Thank you for your feedback. Our Customer Service team is available to assist you any time of day by contacting us at 800-992-3400. We look forward to being there for you, the next time you may need our assistance.

Mar. 20th, 2023

First American Home Warranty Reviews