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First American Home Warranty Reviews

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8.2

Overall Score

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Leon

Every time I had a problem or situation they help me very much.

6 years ago

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Reply from First American Home Warranty

Hi Leon, thank you for your review!

Aug. 2nd, 2019

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Gigi

It's a good value. So far I have had very good experience and I am happy.

6 years ago

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Reply from First American Home Warranty

Gigi, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five star service.

Oct. 18th, 2021

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star star star star star

Nicholas Cooprider Houston, TX

Quick to connect to service provider and provider was excellent

6 years ago

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Reply from First American Home Warranty

Hello Nicholas. Thank you for your review, we appreciate it.

Jul. 24th, 2019

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star star star star star

Marvin Black Thompson's Station, TN

Responsive, prompt, and connected to reputable repair companies.

6 years ago

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Reply from First American Home Warranty

We appreciate your feedback, Marvin!

Jul. 24th, 2019

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star star star star star

Wagih Northridge, CA

Fast service, efficient corteous and professional staff and contractors

6 years ago

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Reply from First American Home Warranty

Thank you Wagih for your review.

Jul. 15th, 2019

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star star star star star

Rob

Value for the warranty your paying for. Customer Service has been excellent.

6 years ago

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Reply from First American Home Warranty

Thank you Rob for your review.

Jul. 2nd, 2019

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Mary Casasanta

Cannot get ahold of the contractor after multiple phone calls, text messages and messages sent to First American.

6 years ago

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star star star star star

Bill Ortiz

good service and fast service. The technician was very knowledgeable

6 years ago

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Reply from First American Home Warranty

Hi Bill, thank you for your review.

Jul. 3rd, 2019

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Angie Jackson

Our overall experience with them and a fair price for the coverage.

6 years ago

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Reply from First American Home Warranty

Thank you Angie for your review and business.

Jul. 3rd, 2019

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Connie

so far have been responsive to my requests for service calls in a timely manner

6 years ago

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Reply from First American Home Warranty

Hello Connie, thank you for your review.

Jun. 27th, 2019

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star star star star star

Jim

Service schedule was on time and setup on line was easy and simple.

6 years ago

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Reply from First American Home Warranty

Thank you Jim for your review.

Jun. 27th, 2019

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Hicks

We have had problems in the past with a furnace taking over three months to be repaired.

6 years ago

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Reply from First American Home Warranty

Hello Hicks. We appreciate your feedback.

Jun. 27th, 2019

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Carol Morristown, TN

They worked with mt when I had an issue and I was satisfied with the outcome.

6 years ago

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Reply from First American Home Warranty

Thank you Carol for your review.

Jun. 25th, 2019

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Tawnya

Fast response time and easy to set up a claim. Also, rep who called me was very nice.

6 years ago

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Reply from First American Home Warranty

Thank you Tawnya for your review.

Jun. 19th, 2019

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Brenda

Good customer service. Great website and easy to place a claim. Very friendly associates.

6 years ago

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Reply from First American Home Warranty

Thank you Brenda for your review.

Jun. 19th, 2019

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Elias Batshon

They and understand the problem and took care of it and timely manner

6 years ago

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Reply from First American Home Warranty

Hi Elias, thank you for your review.

Jun. 19th, 2019

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star star star star star

Sabrina

Very helpful over the phone when I called and got things done quickly for me.

6 years ago

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Reply from First American Home Warranty

Thank you Sabrina for your review.

Jun. 19th, 2019

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Ellen Marietta, GA

I used it and so far I'm on the sixth visit from the technician and we have not had a resolution yet.

6 years ago

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Shirley

Prompt response and are able to schedule right away. It was a fast response.

6 years ago

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Reply from First American Home Warranty

Thank you for the feedback, Shirley! We are happy to hear everything went smoothly

Jun. 17th, 2019

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Robyn Plantz

They have always responded quickly and in a positive manner.

6 years ago

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Reply from First American Home Warranty

Hello Robyn. We appreciate your review and thank you for choosing First American.

Jun. 11th, 2019

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Julie

They have always come through for me when I''ve had a claim.

6 years ago

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Reply from First American Home Warranty

Hello Julie. Thank you for your review.

Jun. 11th, 2019

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Hasina

Good customer service when my technician had to order parts numerous times.

6 years ago

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Reply from First American Home Warranty

Thank you Hasina for your review.

Jun. 11th, 2019

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Wilma Mott

Been with them for 16 yrs, always fast and efficient with their services.

6 years ago

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Reply from First American Home Warranty

Thank you Wilma for being with us for many years. We appreciate your feedback!

Jun. 4th, 2019

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Blake Peterson

Great contractors have been hired! Training for Customer Service also.

6 years ago

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Reply from First American Home Warranty

Hi Blake, thank you for your review!

Jun. 4th, 2019

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Xin Jiang

good job, quick response. The worker work fast and finish the job well

6 years ago

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Reply from First American Home Warranty

Thank you Xin for your review!

Jun. 4th, 2019

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No name

Easy to use, quick response time, reliable service contractors

6 years ago

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Reply from First American Home Warranty

Thank you for your review, we appreciate it.

Jun. 4th, 2019

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Mary Jane

Almost everything is covered. Sometimes.it is hard to get a company to get the job done.

6 years ago

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Reply from First American Home Warranty

Thank you Mary for your review.

Jun. 4th, 2019

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Ana M

The have always responded in a timely manner and attended to my needs.

6 years ago

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Reply from First American Home Warranty

Hello Ana. We appreciate your feedback.

Jun. 4th, 2019

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Jeannie Kostrzewa

Great customer service was given to me when we had an emergency

6 years ago

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Reply from First American Home Warranty

Thank you Jeannie for your review.

Jun. 4th, 2019

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Azar

They have provided me the best service and are very on time.

6 years ago

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Reply from First American Home Warranty

Azar, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five star service!

Oct. 18th, 2021

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Katherine Lancaster, CA

They have good service have knowledge and the company is fine.

6 years ago

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Reply from First American Home Warranty

Thank you Katherine!

Jun. 3rd, 2019

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Rudy Cordova, TN

I believe they give good, honest. They take good care of their customers.

6 years ago

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Reply from First American Home Warranty

Thank you Rudy for your review.

Jun. 3rd, 2019

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Scott Milan, IN

They are very timely and professional and answered all my questions.

6 years ago

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Reply from First American Home Warranty

Thank you for your review, Scott!

Jun. 3rd, 2019

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Mike Moran Omaha, NE

I like FAHW but I don't like that they have only 1 HVAC service provider in Omaha

6 years ago

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Reply from First American Home Warranty

Thank you for your feedback Mike.

May. 31st, 2019

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star star star star star

Zulma Garcia Los Angeles, CA

Excellent customer service and took care of the problem right away.

6 years ago

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Reply from First American Home Warranty

Thank you Zulma for your review.

May. 31st, 2019

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Tyler H Oklahoma City, OK

Have been consistently impressed with every dealing with them.

6 years ago

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Reply from First American Home Warranty

Thank you Tyler for your feedback. We appreciate it.

May. 31st, 2019

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Linda Eagle, ID

Great service! First American is on it! We have been with them for 11 years.

6 years ago

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Reply from First American Home Warranty

Hi Linda. Thank you for being with us for many years. We look forward to servicing you in the future.

May. 31st, 2019

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star star star star star

Sylvain Goessens Castaic, CA

Professional and no surprises, from the time you call to the day they come in

6 years ago

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Reply from First American Home Warranty

Thank you Sylvain for your review.

May. 31st, 2019

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star star star star star

Pamela Billings

Immediate service trustworthy services and just an awesome company!

6 years ago

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Reply from First American Home Warranty

Hi Pamela. We appreciate your review!

May. 31st, 2019

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Ricky

They are always there. When I called them, they would answer my questions.

6 years ago

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Reply from First American Home Warranty

Thank you Ricky for your review.

May. 29th, 2019

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Lloyd

I've used it several times recently and it's worked out fine.

6 years ago

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Reply from First American Home Warranty

Thank you Lloyd for your review.

May. 29th, 2019

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June

I had to have a plumber out and they were prepared for what they came out for.

6 years ago

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Reply from First American Home Warranty

Thank you June for your review.

May. 29th, 2019

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A

I had something break down and they were able to give me money to have it replaced.

6 years ago

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Reply from First American Home Warranty

Hi A. Thank you for your review.

May. 29th, 2019

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Sharlet Cordova, TN

Service is reliable. When I needed help with my basement, they sent someone over to help.

6 years ago

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Reply from First American Home Warranty

Thank you for taking the time to share your review!

Oct. 18th, 2021

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Diane Spring, TX

They always take care of what is needed. I have had them come out and repair things multiple times.

6 years ago

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Reply from First American Home Warranty

Diane, Thank you for putting your trust in us. We are pleased to hear your concerns were resolved.

Oct. 19th, 2021

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Donna Cordova, TN

I had to use this service when my A/c unit was damaged. They were able to replace it.

6 years ago

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Reply from First American Home Warranty

Hi Donna. Thank you for your feedback, we appreciate it.

May. 29th, 2019

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Michael

Customer service responds promptly. I am very pleased with their service.

6 years ago

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Reply from First American Home Warranty

Thank you Michael for your review.

May. 29th, 2019

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Rodney Oakley, CA

Customer service is very responsive, but they send out companies who don't do that great of a job.

6 years ago

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Reply from First American Home Warranty

Thank you Rodney for your review.

May. 29th, 2019

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Sandra

I like how they are available on the weekends. They are always willing to help.

6 years ago

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Reply from First American Home Warranty

Thank you Sandra for your review.

May. 29th, 2019

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George K

They charged us 85$ to have someone come out to tell me that it is not covered despite our describing the problem. Couldn't they have told me that over the phone and saved me 85$?

1 year ago

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Reply from First American Home Warranty

George, Thank you for your comments. We would like to investigate this further but was unable to locate your claim with only the name provided. We requested additional information from you privately but did not hear back. We hope the next time you may need us; you will give us another chance to meet your needs.

Jul. 10th, 2024

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