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First American Home Warranty Reviews

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8.6

Overall Score

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Sam Nasr

responsive, responsible, helpful and always on top of claims

5 years ago

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Reply from First American Home Warranty

Thank you Sam for your review.

Sep. 3rd, 2019

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Michelle

Professional and courteous. Had the repair people contacted quick.

5 years ago

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Reply from First American Home Warranty

Hello Michelle, thank you for your review.

Aug. 28th, 2019

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Alissa Piro

limited, irrational coverage; not always great companies sent out; easy claim process; advanced technological tools

5 years ago

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Reply from First American Home Warranty

Hello Alissa, thank you for your feedback.

Aug. 29th, 2019

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Cathy

Very responsive. And the technicians are always friendly and respectful.

5 years ago

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Reply from First American Home Warranty

Thank you Cathy for your review.

Aug. 19th, 2019

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star star star star star

Wendy Jacobs

We've had several claims and the service we've received has been top shelf!

5 years ago

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Reply from First American Home Warranty

Thank you, Wendy for your review!

Aug. 20th, 2019

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Scott

Easy to make a claim and fast, efficient response by contractor.

5 years ago

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Reply from First American Home Warranty

Thank you Scott.

Aug. 20th, 2019

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Pete

Have saved me countless hundreds of dollars in repair bills.

5 years ago

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Reply from First American Home Warranty

Thank you Pete for your feedback.

Aug. 20th, 2019

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June Bauer

Very satisfactory service. Renewed my policy and have recommended it to others.

5 years ago

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Reply from First American Home Warranty

Thank you June for your feedback and for choosing First American as your home warranty provider.

Aug. 20th, 2019

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Greg Henry

They do what they say they will do. Fast service! They use good companies.

5 years ago

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Reply from First American Home Warranty

Thank you Greg for your review!

Aug. 26th, 2019

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Dannita Williams

They have always provided me great customer service and have gotten very good contractors.

5 years ago

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Reply from First American Home Warranty

Hello Dannitta, we appreciate your review and thank you for choosing First American.

Aug. 13th, 2019

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5 Vallejo, CA

They are very responsible. The last time we had a problem it was fixed on time.

5 years ago

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Reply from First American Home Warranty

Thank you Maria for your review.

Aug. 14th, 2019

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5 Elk Grove, CA

My experience with American home warranty was very good. Convenient service.

5 years ago

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Reply from First American Home Warranty

Hi Emraaz, thank you for your feedback.

Aug. 14th, 2019

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Linda Concord, CA

Customer support is very prompt and they provide good service.

5 years ago

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Reply from First American Home Warranty

Thank you Linda for your review.

Aug. 9th, 2019

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Johnny Amarillo, TX

My washing machine quit working and the person made it work perfect.

5 years ago

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Reply from First American Home Warranty

Great to hear, Johnny. Thank you for your review.

Aug. 9th, 2019

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Screw you

Crap service, why should I pay $75 to two different companies. Why not figure out what''s wrong first. $75 for a service call. Stupid........................

5 years ago

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LISA BUSH

always excellent, KNOWLEGABLE, NICE PROFESSION AND ALWAYS EXPLAINS

5 years ago

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Reply from First American Home Warranty

Thank you Lisa for your review!

Aug. 7th, 2019

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Edie Daniels

Great Service well known company that's been around for many years

5 years ago

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Reply from First American Home Warranty

Hi Edie, thank you for your kind words.

Aug. 7th, 2019

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Pat

They do most things well but their communication system-phone answering service is not good.

5 years ago

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Reply from First American Home Warranty

Thank you Pat for your feedback, we are always looking for ways to improve our customer service experience.

Aug. 7th, 2019

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Anna Robinson

I gave a high rating because my claim was handled in such a timely manner.

5 years ago

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Reply from First American Home Warranty

We appreciate your review, Anna.

Aug. 7th, 2019

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Aubrey

Good communication, fast response. Kind of pushy with the review requests.

5 years ago

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Reply from First American Home Warranty

Thank you Aubrey for your review.

Aug. 7th, 2019

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Dorothy Payne

They get the job done. The service calls are getting to be a little high

5 years ago

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Reply from First American Home Warranty

Thank you Dorothy for your review.

Aug. 7th, 2019

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Wayne

good customer service and follow up on the company that was recomened by them.

5 years ago

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Reply from First American Home Warranty

We appreciate your review Wayne.

Aug. 7th, 2019

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Alton Blair

They have been very helpful and expidite the there services right away.

5 years ago

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Reply from First American Home Warranty

Thank you Alton for your review.

Aug. 7th, 2019

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Scott

My dryer broke about a month ago and I used warranty. There were billing issues. They can make the contract easier.

5 years ago

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Leon

Every time I had a problem or situation they help me very much.

5 years ago

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Reply from First American Home Warranty

Hi Leon, thank you for your review!

Aug. 2nd, 2019

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Gigi

It's a good value. So far I have had very good experience and I am happy.

5 years ago

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Reply from First American Home Warranty

Gigi, We appreciate you taking the time to share your review with us. It is fantastic to know that you were provided five star service.

Oct. 18th, 2021

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Nicholas Cooprider Houston, TX

Quick to connect to service provider and provider was excellent

5 years ago

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Reply from First American Home Warranty

Hello Nicholas. Thank you for your review, we appreciate it.

Jul. 24th, 2019

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Marvin Black Thompson's Station, TN

Responsive, prompt, and connected to reputable repair companies.

5 years ago

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Reply from First American Home Warranty

We appreciate your feedback, Marvin!

Jul. 24th, 2019

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Wagih Northridge, CA

Fast service, efficient corteous and professional staff and contractors

5 years ago

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Reply from First American Home Warranty

Thank you Wagih for your review.

Jul. 15th, 2019

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Rob

Value for the warranty your paying for. Customer Service has been excellent.

5 years ago

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Reply from First American Home Warranty

Thank you Rob for your review.

Jul. 2nd, 2019

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Mary Casasanta

Cannot get ahold of the contractor after multiple phone calls, text messages and messages sent to First American.

5 years ago

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Bill Ortiz

good service and fast service. The technician was very knowledgeable

5 years ago

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Reply from First American Home Warranty

Hi Bill, thank you for your review.

Jul. 3rd, 2019

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Angie Jackson

Our overall experience with them and a fair price for the coverage.

5 years ago

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Reply from First American Home Warranty

Thank you Angie for your review and business.

Jul. 3rd, 2019

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Connie

so far have been responsive to my requests for service calls in a timely manner

5 years ago

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Reply from First American Home Warranty

Hello Connie, thank you for your review.

Jun. 27th, 2019

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Jim

Service schedule was on time and setup on line was easy and simple.

5 years ago

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Reply from First American Home Warranty

Thank you Jim for your review.

Jun. 27th, 2019

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Hicks

We have had problems in the past with a furnace taking over three months to be repaired.

5 years ago

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Reply from First American Home Warranty

Hello Hicks. We appreciate your feedback.

Jun. 27th, 2019

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Carol Morristown, TN

They worked with mt when I had an issue and I was satisfied with the outcome.

5 years ago

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Reply from First American Home Warranty

Thank you Carol for your review.

Jun. 25th, 2019

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Tawnya

Fast response time and easy to set up a claim. Also, rep who called me was very nice.

5 years ago

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Reply from First American Home Warranty

Thank you Tawnya for your review.

Jun. 19th, 2019

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Brenda

Good customer service. Great website and easy to place a claim. Very friendly associates.

5 years ago

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Reply from First American Home Warranty

Thank you Brenda for your review.

Jun. 19th, 2019

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Elias Batshon

They and understand the problem and took care of it and timely manner

5 years ago

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Reply from First American Home Warranty

Hi Elias, thank you for your review.

Jun. 19th, 2019

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Sabrina

Very helpful over the phone when I called and got things done quickly for me.

5 years ago

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Reply from First American Home Warranty

Thank you Sabrina for your review.

Jun. 19th, 2019

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Ellen Marietta, GA

I used it and so far I'm on the sixth visit from the technician and we have not had a resolution yet.

5 years ago

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Shirley

Prompt response and are able to schedule right away. It was a fast response.

5 years ago

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Reply from First American Home Warranty

Thank you for the feedback, Shirley! We are happy to hear everything went smoothly

Jun. 17th, 2019

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Robyn Plantz

They have always responded quickly and in a positive manner.

5 years ago

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Reply from First American Home Warranty

Hello Robyn. We appreciate your review and thank you for choosing First American.

Jun. 11th, 2019

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Julie

They have always come through for me when I''ve had a claim.

5 years ago

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Reply from First American Home Warranty

Hello Julie. Thank you for your review.

Jun. 11th, 2019

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Hasina

Good customer service when my technician had to order parts numerous times.

5 years ago

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Reply from First American Home Warranty

Thank you Hasina for your review.

Jun. 11th, 2019

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Wilma Mott

Been with them for 16 yrs, always fast and efficient with their services.

5 years ago

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Reply from First American Home Warranty

Thank you Wilma for being with us for many years. We appreciate your feedback!

Jun. 4th, 2019

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Blake Peterson

Great contractors have been hired! Training for Customer Service also.

5 years ago

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Reply from First American Home Warranty

Hi Blake, thank you for your review!

Jun. 4th, 2019

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Xin Jiang

good job, quick response. The worker work fast and finish the job well

5 years ago

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Reply from First American Home Warranty

Thank you Xin for your review!

Jun. 4th, 2019

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No name

Easy to use, quick response time, reliable service contractors

5 years ago

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Reply from First American Home Warranty

Thank you for your review, we appreciate it.

Jun. 4th, 2019