First American Home Warranty: Read 4,242 User Reviews From Real Homeowners

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Verified Customer

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Kevin Wilhoite

Called them and they were quick to respond and problem was fixed the next day

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 27th, 2020

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Verified Customer

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Jerry Hicks

Had AC go out they responded very quickly and covered the expensive costs.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 27th, 2020

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Verified Customer

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Frances

I have had several bad experiences and First American can not find someone to fix my ac problem. The lastest is not having ac for four weeks in Florida's hot summer weather.

5 years ago

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Verified Customer

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John L

Good representatives, fast, quality service, excellent referral companies

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 27th, 2020

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Verified Customer

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Janet

Easy to work with and we just completed our first claim smoothly!

5 years ago

Reply from First American Home Warranty

Great to hear, Janet!

Jul. 23rd, 2020

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Verified Customer

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Steve

Can't reach them by phone without holding for 30-45 minutes and then after talking to the person for a while, got hung up on

5 years ago

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Verified Customer

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Mittie Singletary

They are nice and they seem to care about the little thing going on

5 years ago

Reply from First American Home Warranty

Thank you Mittie for your review.

Jul. 23rd, 2020

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Verified Customer

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Les

Fast service, very good repair service they sent to fix my problem

5 years ago

Reply from First American Home Warranty

Thank you Les for your review. We look forward to servicing you again in the future.

Jul. 23rd, 2020

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Verified Customer

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Cristina

Great customer service. Fast and safe and friendly. Loyal customer for 5+ years

5 years ago

Reply from First American Home Warranty

Thank you for being a loyal customer for over 5 years, Cristina!

Jul. 23rd, 2020

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Verified Customer

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Patricia May

they have been very good to me and have been available whenever I needed tham

5 years ago

Reply from First American Home Warranty

We are always here for you Patricia!

Jul. 23rd, 2020

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Verified Customer

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Keith Miller

I have had a Quick response and a slower response time issues overall happy with warranty

5 years ago

Reply from First American Home Warranty

Thank you Keith. We appreciate your feedback.

Jul. 23rd, 2020

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Verified Customer

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Robert Reed

They were On top of our issue and the plumber they sent out were great

5 years ago

Reply from First American Home Warranty

Thank you for your review Robert.

Jul. 23rd, 2020

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Verified Customer

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Christal

having no problem with them at this time. I have been a customer for 2 yrs.

5 years ago

Reply from First American Home Warranty

Thank you Christal for your review.

Jul. 22nd, 2020

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Verified Customer

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Neva Crews

They worked with us in getting our air conditioner fixed quickly

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Verified Customer

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Jose Zertuche

Good service , always on time and with all that they might need

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Verified Customer

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Craig

Easy to do business with and can obtain warranty on necessary items in my home.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Verified Customer

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Jaime Chacon

Great service from repair people representing First America Home Warranty

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Verified Customer

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Jim W.

The company has been incredibly responsive and helpful even during COVID-19.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Verified Customer

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Sydney McClain

If multiple visits are needed by a contracted servicer please have interim help for customer

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Verified Customer

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Geraldine McCain

Good customer service. They are patient and willing to explain all concerns.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Verified Customer

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James Shea Little Rock, Ark.

always prompt service; easy to contact; reliable contractors

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Verified Customer

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Mark

Have used this company for years and service has always been resolved quickly.

5 years ago

Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Verified Customer

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James Knightdale, NC

Great response and fast service. Technician was knowledgeable of the problem

5 years ago

Reply from First American Home Warranty

Hello James. Thank you for your feedback. Have a great day.

Jul. 7th, 2020

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Verified Customer

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Chris Nichols Peoria, AZ

The product is well worth the money and it covers for so many different things

5 years ago

Reply from First American Home Warranty

Thank you Chris, we appreciate your feedback and review. Have a great day.

Jul. 7th, 2020

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Verified Customer

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jesse garcia Rialto, CA

great plan and great warranty coverage taking care of all my needs

5 years ago

Reply from First American Home Warranty

Hello Jesse. Thank you for your feedback and review. Have a great day.

Jul. 7th, 2020

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Verified Customer

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Roberta Leisher San Antonio, TX

Always there to take care all of my home emergencies covered in my policy.

5 years ago

Reply from First American Home Warranty

Thank you Roberta, we appreciate your feedback. Have a great day.

Jul. 7th, 2020

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Verified Customer

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Cliff Hepner Lima, OH

quick and efficient overall excellence with customer service and repair service

5 years ago

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Verified Customer

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Heriberto Ramirez Mansfield, TX

Because it’s a good company and I never have a problem with them.

5 years ago

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Verified Customer

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Catey Amarillo, TX

Had to wait weeks for a resolution, as well as had to chase them and the local rep to get any resolutions.

5 years ago

Reply from First American Home Warranty

Hi Catey. We are experiencing quite a few issues as we deal with the pandemic and the start of Summer. As difficult as it may be, we are doing our very best to accommodate all our customer's. We sincerely apologize for any delays or inconvenience you may have experienced during the handling of your claim.

Jun. 23rd, 2020

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Verified Customer

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Patricia Angier, NC

They use professional service vendors that provide dependable services.

5 years ago

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Verified Customer

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bisham Etwaroo Dacula, GA

Great company call for my refrigerator not working they were on it hassle free

5 years ago

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Verified Customer

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Ruth Cirillo Nashville, TN

easy to file claims online and I get a discount because I have multiple properties

5 years ago

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Verified Customer

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Cassydy Dawson Cincinnati, OH

Quick response, items covered, price of deductible and monthly payment.

5 years ago

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Verified Customer

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Jim Sicnolf Englewood, OH

Did their best to resolve the problem quickly and thoroughly

5 years ago

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Verified Customer

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Danielle Mesa, AZ

Filing claims is easy, customer service is very knowledgeable and helpful.

5 years ago

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Verified Customer

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Ivan G Jelin Bellflower, CA

They have gotten me service on my house in Utah in a timely manner all the time

5 years ago

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Verified Customer

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Brends Sun City, CA

Great service and service persons. Return visits are no proble yes yes yes

5 years ago

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Verified Customer

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Amanda Stucky Frazier Park, CA

They have the lowest price for the most service I have found.

5 years ago

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Verified Customer

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Patrick A Harris Eugene, OR

They listen. When a conflict occurs over coverage, they listen to the client.

5 years ago

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Verified Customer

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Essex Coons Roseburg, OR

Hassle free, easy to set up a policy. Insures modular homes.

5 years ago

Reply from First American Home Warranty

Thank you Essex for your review.

Jun. 8th, 2020

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Verified Customer

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Hilda

Outstanding customer service ...always exceeds my expectations

5 years ago

Reply from First American Home Warranty

Hi Hilda. Thank you so much for your feedback. Have a great day.

May. 26th, 2020

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Verified Customer

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Frank Schreffler

Very good services for the money. Everytime I needed them they were hear.

5 years ago

Reply from First American Home Warranty

Hi Frank, thank you for your review.

May. 18th, 2020

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Verified Customer

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steve riedel

sub contractors were not qualifies to work on sub zero took seberal trips and change to get fixed. amd

5 years ago

Reply from First American Home Warranty

Hello Steve,

We would like to apologize for any inconvenience you may have experienced during the handling of your claim. Our records indicate you were provided with a reimbursement of $1,580.66 in lieu of the kitchen refrigerator repairs. The check was mailed on November 26, 2019. As such, your claim was considered closed.

Thank you.

May. 21st, 2020

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Verified Customer

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Jeff Jacoby

Very good service people. neat, clean and efficient. Good customer loyalty.

5 years ago

Reply from First American Home Warranty

Great to hear, Jeff! We look forward to servicing you again in the future!

May. 18th, 2020

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Verified Customer

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Ronald D Grimmette Cordova, TN

FAHW provides qualitative results to their customers without hassling.

5 years ago

Reply from First American Home Warranty

Hi Ronald. Thank you for your feedback. Have a great day.

May. 8th, 2020

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Verified Customer

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Stacy Lassig Temecula, CA

Fast service to get my pool heater repaired great customer service

5 years ago

Reply from First American Home Warranty

Hi Stacy, thank you for your feedback. Have a great day.

May. 8th, 2020

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Verified Customer

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David Armstrong Raleigh, NC

Great service, good online portal. Easy to Followup via email or phone.

5 years ago

Reply from First American Home Warranty

Hi David, thank you for your feedback. Have a great day.

May. 8th, 2020

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Verified Customer

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M J SCHUSLER Waco, TX

Quick, hassle free service. Easy to request service and pay online.

5 years ago

Reply from First American Home Warranty

Hi MJ, thank you for your feedback. Have a great day.

May. 8th, 2020

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Verified Customer

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Ben Garcia Azusa, CA

The first and only repair requested was completed seemlessly.

5 years ago

Reply from First American Home Warranty

Hi Ben. Thank you for your feedback. Have a great day.

May. 8th, 2020

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Verified Customer

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Sharon Hamilton Citrus Heights, CA

Have had to call them a couple of times. Both times were very satisfactory.

5 years ago

Reply from First American Home Warranty

Hi Sharon. Thank you for your feedback. Have a great day.

May. 8th, 2020

First American Home Warranty Reviews