2-10 Home Buyers Warranty Reviews
Katie Cook Mountain View, California
Had this company as my home warranty for 23 years, and it's been the worst 23 years of my life, after having a unit replaced 6 years ago within a year the unit failed and every year since then there has been a different mechanical issue, I'm calling 210 routinely and different HVAC contractors who are intentionally lying to me while I've spent over 30 days trying to speak with a claims supervisor who completely started to ignore and not return my calls and messages to speak with another supervisor for over 31 days as of today and I still have a broken unit running non-stop with an AC bill over $500 and a broken non-operational unit having to pay $100 copay each time while getting hours of the runaround on the phone, and blatant refusal of this company to transfer me to another higher tiered specialist and instead they put me on hold or send me to the survey line or outright terminate my whole call completely resulting in me having to start all over again and waste my time,
This house keeps my elderly mother cool and alive which is a basic human need in arizona, I might find her dead now entering August from heat exhaustion.
Avoid warranty companies for your life!!!
5 days ago
Reply from 2-10 Home Buyers Warranty
Hi Katie Cook, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Jul. 31st, 2026
Steven Abb Plymouth Township, Pennsylvania
We have had 2/10 home warranty for over a year which now they are under American Home Shield. Your yearly allowance for each claim gets eaten up fast by the contract vendors. Example 1: pool pump leaked, paid the service call fee: within 2 months same problem, paid additional fee, replaced the part that should have been fixed to begin with. When a filter ring burst, no more money to replace. Example 2: Fridge ice machine froze up, paid the service fee, took three visits and 2 days of refrigerator defrost only for them to turn it back on and say it should be good now. Lasted 3 months before freezing up again. Example 3: AC went out, paid the service fee, contractor was there 10 minutes and said the unit needed to be replaced which should trigger the $5,000 replacement cost. Nope, the contractor sent in a $100 part to be replaced and my end would be $1300 for Freon. Once this takes place you are trapped, they will only cover that part, the contractor blocked our number, 2/10 would never call us back, and offered us a $355 cash in lieu. That’s how they scam you. They know you need AC the contractor wins with business if you then decide to replace the unit they get a free referral, and the warranty company doesn’t have to pay replacement cost with a cheap fix that they clearly made up. The contractor was Florida home Pro which has a 1.4 star rating on google. Do not ever get a home warranty thinking this will make your life easier. Every call takes forever and we are going on week 3 without AC. This is a SCAM
1 month ago
Reply from 2-10 Home Buyers Warranty
Hi Steven, we're sorry to hear how you feel. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Jun. 22nd, 2026
Heather Garner Richmond, Virginia
I purchased a home warranty policy on April 2026, and my experience has been extremely disappointing. Since purchasing the policy, I have repeatedly encountered issues with customer service. On multiple occasions, I have been told that my information could not be found, despite being an active customer. Calls have gone unanswered, I have been placed on hold for extended periods, and I have even been disconnected during attempts to obtain assistance. My most serious claim involved a sewage leak beneath my home. Raw sewage was leaking into the crawlspace and surrounding yard, creating unsanitary conditions and exposing my family to strong sewer odors. Despite the urgent nature of the situation, I was unable to receive timely assistance and was left waiting for over a week. Because the issue required immediate attention, I located a company on my own to address the problem. I was informed that the company that completed the work would need to contact the warranty company directly in order to process the claim and reimbursement. Prior to that I was advised that I would be eligible for up to $2,000 in reimbursement if I completed a form and submitted payed in full receipts and work order information; however, I have received no meaningful update or resolution regarding that claim. I paid approximately $700 for this warranty coverage with the expectation that the company would provide assistance when major home systems failed. Instead, I have spent significant time trying to obtain help, with little to no support when urgent issues arose. Based on my experience, I cannot recommend this company. I am requesting that my unresolved claims be addressed immediately and that my policy be canceled due to the company's failure to provide the level of service promised.
1 month ago
Reply from 2-10 Home Buyers Warranty
Hi Heather Garner, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Jun. 16th, 2026
Ashley McLeod Burnettown, South Carolina
I have been a customer since 2021 and am currently in a dispute over a replacement offer that does not meet the requirements of my contract. They proposed a replacement with less capacity and lower efficiency than my original unit. They also made a false written statement about available replacements under the Whirlpool umbrella to justify their inadequate offer. After 5 calls over 10 days with multiple promised supervisor callbacks never received, I have filed complaints with the BBB and the SC Department of Insurance.
2 months ago
Reply from 2-10 Home Buyers Warranty
Hi Ashley McLeod, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.
May. 20th, 2026
Crystal Ackerman Buena Vista, Colorado
SCAM!!!! FRAUD!!!! AVOID 2-10 HBW!!! I filed two claims in Feb 2026 in which they were authorized. On Feb 20, 2026 - I was told I would receive payment in 10-15 business days. and have STILL NOT received payment. I've spent 30+ hours on the phone (the majority of that on hold) trying to escalate these matters. I was then told one check had been mailed Feb 25 & the other on Mar 4 and have NOT RECEIVED PAYMENT (now 2 months later)!! When I call, I am not able to escalate to a supervisor or speak with anyone in accounting. They toss me around to different departments, assure me my checks are coming, and I'm told I will be given a call back in 3-5 business days (and then never receive a call). At this point I don't believe there is any intention on actually paying my claims.
3 months ago
Reply from 2-10 Home Buyers Warranty
Hi Crystal Ackerman, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
May. 4th, 2026
Felicia Person Virginia Beach, Virginia
2-10 sucks so bad I put in a claim only to get denied. I pay to get a repair only for them to tell me that they cannot do it and I have the pinnacle warranty ( in other words supreme) but pinnacle my butt they just do not want to do their job but want to take your money. DO NOT GET THIS WARRANTY IT IS A RIP OFF I AM WARNING YOU FOR FUTURE.
2 months ago
Reply from 2-10 Home Buyers Warranty
Hi Felicia Person, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.
May. 20th, 2026
Verified Customer
Review Source
Yolette
We got insurance from them and we paid 97 dollars a month to cover stuff in the house. Something went wrong with the plumbing and the septic tank. We paid out of our own pocket about 5,278 dollars. They did not cover one penny of it and they have the nerve to still take money from my account!
6 months ago
Reply from 2-10 Home Buyers Warranty
Hi Yolette, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.
Jan. 22nd, 2026
Verified Customer
Review Source
Eric
The total cost of the repair far exceeded market rates. I paid more with my warranty than if I had paid completely out of pocket. In addition, the company referenced by the plumber dispatched for water damage remediation damaged some of the good plumbing. It's also extremely slow to go through the warranty.
6 months ago
Reply from 2-10 Home Buyers Warranty
Hi Eric, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Jan. 15th, 2026
Darius Hainsworth
Experience: Very Disappointed
In 2021, I submitted an online service request for a toilet repair shortly after purchasing my home. I received an order confirmation and order number, which indicates the request was properly logged in their system. Despite this, I never received any follow-up communication. No contractor assignment, no scheduling, and no response.
The request was effectively ignored.
Ironically, I later received calls encouraging me to renew my contract. It is concerning that the company can proactively reach out for renewal payments but fails to respond to legitimate service requests.
For a company that markets peace of mind to homeowners, this experience was extremely unprofessional and disappointing. A warranty has no value if service requests go unanswered.
5 months ago
Reply from 2-10 Home Buyers Warranty
Hi Darius Hainsworth, thank you for taking the time to share your experience. We’re truly sorry to hear that your service request in 2021 did not receive the communication and support you expected. That is not the level of service we aim to provide. We understand how frustrating it must have been to receive renewal outreach while feeling that your earlier request had gone unanswered. Timely updates and clear communication are an important part of the peace of mind we strive to deliver, and we regret that this was not your experience at the time. Although you are no longer an active customer, we appreciate your feedback. Experiences like yours help us continue to improve our processes and ensure better service for all homeowners moving forward. We wish you the very best in your current home care journey. If there is ever anything you need in the future, we would be glad to assist.
Feb. 25th, 2026
Verified Customer
Review Source
James Jay Tucson, AZ
Over the weekend, you cannot get ahold of them. Their phones are disconnected and you cannot start a new claim if you already have one going. Two weeks ago my A/C went out. I tried to go online to start a claim. There was already a claim open from the previous contractor who did not complete the claim process on my HVAC tune up. So this happened on a Friday. I could not get a hold of anybody until Monday morning at 8:00 o'clock when somebody finally answered the phone. Then I was able to get somebody to come out after it being two days with no A/C in Tucson Arizona at 90 degrees. Then I had to wait two more days until Wednesday when the contractor could finally make it out here, to then simply plug something back in that the previous contractor left unplugged. It would really be nice if people would call you back when they say they're going to call you back. I have asked customer service to call me back on two separate occasions and to speak with a supervisor, and I can't get a hold of anybody. But I guess it doesn't matter as long as they get my $110 every month, right? They always do what they say they're gonna do.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi James Jay, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
May. 3rd, 2023
Verified Customer
Review Source
Joseph Apollo Beach, FL
They don't get back with you. They're not very helpful. They were supposed to call me back even the other day and they never returned my call. I had a furnace upstairs that was not working. I called them and a person came out, they worked on it. A couple days later it wasn't working. That's when the next guy came out. The previous guy broke the water line from the top of the drain line and the man said it could not be repaired and I have to switch the whole unit out and I was able to fix it myself for $0.89. I called 2-10 and complained and complained they did nothing about it. They just say that there is somebody going to get back with you, then they changed the warranty. They try to avoid instead of really fixing things
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Joseph, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Mar. 20th, 2023
Verified Customer
Review Source
Colleen Bakersfield, CA
2-10 cares more about their bottom line then making sure the customer receives quality products or gets the claims taken care of in a timely manner. I have a three year old dishwasher that does not get my dishes clean. The repair company recommended replacing it. 2-10 decided to replace the motor instead. This machine has never functioned correctly. I can only operate it half loaded. This costs me more money in utilities & detergent. 2-10 could care less. Unless the motor was faulty from the start I expect the same level of performance after the part is installed. It is now OCR. I put in the original service request in June or July, I can no longer remember.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Colleen , we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.
Oct. 21st, 2022
Verified Customer
Review Source
Jenelle Penola Gloucester City, NJ
I was charged $100 without the service being completed. Plumber showed up at 6:30 pm (window was 11 am to 5 pm). He did not have a tool with him. Never checked the issue just looked at the tub, never ran water, never seal overflow drain that had leaked in ceiling as reported in claim. Called Youngs Plumbing and they said he had a family emergency that's why he was like that. 210 said they scheduled Long Lane with no charge for following day. Waited all next day. No show. Long Lane closed claim without showing. I called 210 for my money back. Instead the girl put me on an endless hold and apparently scheduled a third vendor. I canceled as I wanted my $100 back at that point. Called several times and waited on endless holds. Still never resolved. I am owed $100. Providers responsibility in the contract was not met.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Jenelle Penola, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Aug. 19th, 2022
Verified Customer
Review Source
Donald Magnolia, TX
The overall impression is 2-10 Home Buyers Warranty is very very good at taking the money, but very very bad at servicing the contract. Their customer service sucks. It's almost impossible to get through to them without waiting on hold for hours. Call backs are nonexistent, we suffered through over three weeks with no air conditioning in our home in the middle of the Texas summer. The errors are one hundred percent on the part of 2-10. We now have another claim in 2-10 that was made almost a month ago to repair our microwave. The microwave is still not functional although that early last week I did get an email from 2-10 stating that they had a crew to repair.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Donald, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.
Aug. 16th, 2022
Verified Customer
Review Source
Mike Odenton, MD
I'm not impressed with the service, I'm not happy with it. I had a problem with the microwave at my home and I called and scheduled an appointment and we had a technician from a nearby service provider come out to see the microwave and had to order the part. So we had to wait a few days and when the part came they came and fixed it and as soon as he fixed that he broke something else and then he told me that he was sorry for what happened and they would come back and replace it. It's been over three months and we haven't received a call back from them. When I called 2-10 Warranty they told me they were gonna follow up on that and since then I didn't get any feedback anymore.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Mike, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Aug. 16th, 2022
Verified Customer
Review Source
Douglas Kraus Hampstead, NC
Customer service is non existent and every year the price rises. I've had a pipe break under my home- they took days to get someone dispatched. In those waiting days the entire insulation to my home was destroyed. This is 9k worth of underbelly and insulation that MUST be replaced and we cannot afford it. This is why we have this warranty- to protect our home. Not let it sit failing for 4 days growing mold. Our crawl space is now openly exposed with our floors, plumbing and heating (all our full systems) open and sweating making our home wet and destroying its integrity. $120 per month for this.
4 years ago
Reply from 2-10 Home Buyers Warranty
Hi Douglas Kraus, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.
Aug. 16th, 2022
Verified Customer
Review Source
ANNE MARIE DOLL Rock Hill, SC
I am in the process of a claim for a broken refrigerator. At one week without a refrigerator. The second service provider (the first one couldn't make their initial visit for a week) they sent recommended a replacement because of what is broken and the fact that this brand has a reputation of ongoing issues with this. 2-10 recommends a "sealed technician" to come out to verify. They have assigned three providers but, alas, none of them are sealed techs. 2-10 does not have a list of sealed techs, that THEY need to verify the claim. Now the dispatch department is searching for one for the past 48 hours. I could get the Yellow Pages and try to locate one but if I tell them I am trying, they STOP SEARCHING. I spend $110 a month for them to repair my appliances. Not sure how I could do it better than them. I will write another review when this is over. And, meanwhile, I have no refrigerator...
4 years ago Edited January 10, 2024
Reply from 2-10 Home Buyers Warranty
Hi ANNE MARIE DOLL, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Aug. 8th, 2022
Verified Customer
Review Source
Jeniffer Wade Montevallo, AL
Called in my claim on a Sunday. I received a generated email stating they would get back with us. We received no further response. On Monday, we waited for a response all day, and then we put in another claim. We again received another computer generated email. We waited again on Tuesday. Then we made a phone call to an operator for 210. She told us someone would be in touch with us. That never happened. Called again Wednesday; we were given the name of a contractor. He arrived Thursday evening. They gave him instructions to assess and advise. He did not do any repairs that night. I called them back Friday. We had to repeatedly call them Friday so the contractor could get our work done. They called me at 4:00 on a Friday afternoon to tell me the repair would not be covered. We weren't really upset that the repair was not covered, but that 210 had an uncaring attitude towards our wait time of 5 days waiting on an AC repair. The AC was sporadic the first few days of this and then went out completely. Five days of waiting and poor communication made for a long week.
4 years ago
Reply from 2-10 Home Buyers Warranty
Hi Jeniffer Wade, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Aug. 8th, 2022
Verified Customer
Review Source
Andrea zaluski Jacksonville, FL
I'm still waiting for either a washing machine or buy out, My claim was started in May to 10 dictated who they would send out diagnose the problem said it wasn't fixable yet to 10 decided to order a part on eBay so I had to take a day off work so they can come out and fix it and it wasn't fixable then I get an email to choose between a washing machine or a payout I chose the washing machine then they sent a unit that wasn't matching and took it back and now are charging me for the restocking fee can never speak to anybody that knows anything that's going on in the claim and when you do the twist everything around as if it's your fault
4 years ago
Reply from 2-10 Home Buyers Warranty
Hi Andrea zaluski, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Aug. 8th, 2022
Verified Customer
Review Source
Chad Graham Bentonville, AR
2-10's coverage of claims filed is the most ridiculous thing I've ever encountered. Nothing is covered and you won't see any money reimbursed for any kind of work done to your home from an issue that comes up. The entire purpose of a warranty is to have your home covered in the event that something goes wrong. Every time something goes wrong, 2-10 finds a loophole or simply doesn't pay to help keep your home whole. On top of that, you have to spend at least 2 hours on hold to be told you're not getting any money. Getting a 2-10 hone warranty is the worst thing someone can do. Throughout each home I've owned and had 2-10 as a home warranty provider, I've filed 5 claims for substantial items and probably received a combined $100 from 2-10 and I paid for the rest.
4 years ago
Reply from 2-10 Home Buyers Warranty
Hi Chad, we're sorry to hear how you feel. What you described is not the experience we aim to provide as we pay out 97.5% of all claims placed with us. If you feel we did not honor our coverage, please give us a call and we will review your claim with you. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time.
Jul. 21st, 2022
Verified Customer
Review Source
Judy McClure Maryville, TN
Our ac went out yes they sent person a week after to check it had to have compressor part ordered electric had to be checked an repairs made waited 6 weeks in heat to be told our need for electrician had been canceled And it was up to us find an have fixed ourselves when we plainly have electric problems covered in our policy uts not right after waiting all that time the company that had part back in 6 weeks told us 210 was supposed to supply us with window air because it taking so long I'm not happy about how we were treated we've used 210 for 6 years now I looking into other companies Judy McClure Maryville Tennessee
4 years ago
Reply from 2-10 Home Buyers Warranty
Hi Judy, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Jul. 21st, 2022
Verified Customer
Review Source
Dawn Aliff
I have put in 3 work requests, one I had to cancel, but the other two were for a pretty significant leak from my AC unit. I live in a condo on the 2nd floor, and would hate for water damage to happen to my condo or my neighbor below me, and the company didn't seem very concerned with this because the companies they have contracts with are either too busy or just don't want to deal with home warranties, I got maybe one phone call, after having 3 to 4 different companies assigned to my case. Very poor. I finally had to call someone on my own to come out, they answered when we called and came the same day. Amazing, maybe 2-10 should find better companies.
4 years ago Edited January 10, 2024
Reply from 2-10 Home Buyers Warranty
Hi Dawn, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Jul. 21st, 2022
Verified Customer
Review Source
Isabel Hernandez Houston, TX
This company is not user friendly nor equipped to hassle a Multifamily property. The disconnect from the agent sale/set up to actual claim process was a disaster. I've spent countless hours since September 2021 on the phone, from on-boarding to filing different claims. Eject I've asked for help from the tech department I've gotten bounced back and forth from agent services to customer service. When requesting Escalations or Supervisor, that process takes forever and so does ordering parts and vendor timeliness. Maybe a single family home would have been a better experience but their stab at getting into the multi family space was a poor try.
4 years ago
Reply from 2-10 Home Buyers Warranty
Hi Isabel, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Jun. 30th, 2022
Verified Customer
Review Source
Marshall Craig
Absolute garbage experience. I've had a broken oven with an open work order since August of 2021. This is a covered appliance in my plan. The item they have offered to replace it with has been on back order since then. I've asked multiple times to just get a different replacement, but they refuse to allow that and only offer me a cash value that is half the cost to replace the appliance. I've tried escalating the issue, no one ever responds. It's the same story every time you talk to their customer service. They apologize for the inconvenience, but fail to remedy the issue that's been going on for 8 months. I was told the item would be in stock March 22nd of 2022. When I called today (April of 2022) the informed me the item would be out of stock until June. Same BS again. No one is willing to help you. They pass you from department to department and are always apologetic, but apologies don't fix my broken oven. Absolute garbage. I have never hated a company more, not even the cable company. If that doesn't speak volumes, then nothing will.
4 years ago
Reply from 2-10 Home Buyers Warranty
Hi Marshall, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.
Apr. 19th, 2022
Verified Customer
Review Source
Litricia
I needed to use my warranty about two and a half weeks ago due to my furnace is going out and two weeks without heat my house was at 51 degrees and 2-10 simply just told me that it was nothing that they can do until they determine if they were going to fix the parts on my furnace or order me a new furnace. So it took them about a week to come up with that decision then they put the order in and it took another week for someone to come out to fix it so that was two whole weeks that I went without heat and 2-10 didn't compensate or anything. Their policy does not care about the customers. I am counting the days until I cancel them.
4 years ago
Reply from 2-10 Home Buyers Warranty
Hi Litricia, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.
Apr. 19th, 2022
Verified Customer
Review Source
Debbie
I had to use my home warranty and I had four small gas leaks definitely and they told me that it would be three days before they could get someone out to fix the gas leaks and that was unacceptable to me because I had four gas leaks definitely I do have the gas turned off. It was twenty degrees out I was worried about my pipes freezing, so I had to get approval to have out of network and I got reimbursed a hundred twenty hundred thirty dollars out of a seven hundred dollar cost to fix my pipe so I was very discouraged with two ten home warranty. Because that's not an emergency to them nothing is an emergency does she have home warranty their emergency and my emergency are two different things. Customer service is very poor.
4 years ago
Reply from 2-10 Home Buyers Warranty
Hi Debbie, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.
Apr. 11th, 2022
Verified Customer
Review Source
Ebony Hall Norfolk, VA
This warranty company is the worst warranty company I've ever dealt with. First of all they will company out to provide services which they will either take your service fees and claim they need to come back and do the job because of whatever reason they couldn't finish the job at that time. But they will never come back to finish the job leaving the issues undone and when you call the warranty company asking for another company to come to finish the unfinished job they say the customer has to pay another service fee. Which I feel is not good customer service. If you customer is telling you that the job was unfinished you should send another company out to finish the job without asking them to pay another service fee.
4 years ago
Reply from 2-10 Home Buyers Warranty
Hi Ebony, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Feb. 28th, 2022
Verified Customer
Review Source
Andrew Orlando, FL
Very terrible. There was a simple leak came from my pipe through my garbage disposal under my sink kitchen sink. Its covered under there, but once the plumber got here he looked and he told me that a certain piece was missing in a certain area and to ten said that even through my premium coverage there's a little exclusionary thing that says that if its one specific thing they're not going to cover it. Then they charged me a service fee and I had to pay a bunch of money out of pocket get it fixed. They didn't do anything for me. The only time they've ever helped me they took forever to help me and it's been like a huge, huge pain. I have called many many times and sent many emails arguing with multiple people before they actually do their jobs. Very negative.
4 years ago
Reply from 2-10 Home Buyers Warranty
Hi Andrew, thank you for your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Jan. 27th, 2022
Verified Customer
Review Source
Jane Sheppard Weaverville, NC
The first couple of times I tried to reach them, I literally was on hold for almost 3 hours. They don't have an email for customer service, either you put in a service request through their very limited portal or you don't get service. There is no way to contact anyone to get questions answered or for specific issues. Most recently I put in a service request for my refrigerator and they scheduled an appt within 2 days, but the service company called me to let me know that appt is not scheduled and they can't come out for 2 1/2 weeks. In the meantime all of my food is going bad, so I had to call another company and pay for them to come this week. I have found this home warranty service to be pretty useless and will not be renewing.
4 years ago
Reply from 2-10 Home Buyers Warranty
Hi Jane, we're sorry to hear about the issues you've experienced. What you described is not the service we aim to provide. If you are experiencing any outstanding issues, please send us a private message with your service address and we'll be happy to assist in any way we can.
Oct. 6th, 2021
Verified Customer
Review Source
Ahmed
Okay we have had a couple of claims open for three months that are not solved yet. And the last time I tried to contact to 2-10 customer service to follow up, I waited online for 1 and a half hours and I have a proof of this. And then the line hung up on me and 2-10 is not trying to help in any of my claims. My AC has not been working for three months and 2-10 responded but they didn't followed up. They didn't finish the job and the other three months old claim is not solved yet. The dishwasher on my other home hasn't been fixed or replaced even though we did everything 2-10 asked to facilitate the fixing or replacing our dishwasher.
4 years ago
Reply from 2-10 Home Buyers Warranty
Hi Ahmed, thank you for your response. We're sorry to hear you're still waiting for a resolution, we're here to help. If you are still in need of assistance, please send us a private message on Facebook with your service address, and we'd be happy to review your claims and help you get this resolved.
Sep. 24th, 2021
Verified Customer
Review Source
Heather Sharp Barnhart, MO
I had a problem with my washing machine and called 2-10 about this issue. They informed me that there would be a local repair facility calling me to schedule a time to come out within the next day. I waited a 2 dasys and finally I contacted 2-10 to find out what was happening. They then informed me that the 2 shops they work with in my area could not do it do it for whatever reason and then told me I needed to find someone to come out and they would reemburse me the ampount chrged because I had to find someone myself. I found a company, had them come repair the washer, and then then followed there instructions on submitting the receipt for reimbursement. They declined to pay me the full amount I was charged, and told me they had never approved for me to get someone on my own. The whole experience was a nightmare, and the manager I spoke with from 2-10 was very unprofessional and rude. Bottom line is, they were unable to help when I needed them to and then refused to honor the agreement in reference to the terrible predicament they put me in.
5 years ago
Verified Customer
Review Source
Christopher Wolf Black Mountain, NC
My experience has been very negative and it's kind of frustrating right now. It's just not worth the hassle. I've had some issues for three to four months that hadn't been resolved. They have kind of incompetent suppliers that do their fixes for the appliances and such. For instance, we have a dishwasher that someone's come out and looked at four or five times and ordered a multitude of parts for unnecessarily. We're still kind of at square one without things being fixed, so we're pretty pissed off. There have been miscommunications between the third parties and 2-10, and it has taken a while to fix it, going back and forth between them until they realized they ordered the wrong parts. The people they send out don't abide by Covid rules that they publish on their website and don't really solve issues.
5 years ago
Reply from 2-10 Home Buyers Warranty
Thanks for the alert, Christopher. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.
Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.
Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.
Mar. 16th, 2021
Verified Customer
Review Source
DayleAnn Koch Grasonville, MD
I have submitted a request to be reimbursed and have not been so for months it wasn’t until I called and initiated defined out why that I found out they were missing one document from the service or who I reached out to contacted received and uploaded to their website and still have not received a check for outside vendors. I also currently have been waiting seven weeks to get my washing machine we have gone through three different companies they’ve sent to us yet no one comes back to finish the work. These are all servicers recommended through them. Customer service is nice when I call but no action is really taken to help me they just reschedule someone else. So overall very disappointed in this warranty and as soon as it’s up I will be going with another company.
5 years ago
Reply from 2-10 Home Buyers Warranty
Hi DayleAnn, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.
Mar. 10th, 2021
Verified Customer
Review Source
Bridget Hawk Atlantic Beach, FL
Just after moving in to our brand new home with our new appliances package warranty, bought by the sellers, our brand new Frigidaire dishwasher did not work. The company refused to replace or repair the dishwasher stating that the dishwasher did not work when we moved in and therefore was not covered. When we questioned and brought up the fact that the inspector had ran the dishwasherPrior to us getting closing on the loan we were told that our inspector had no appliance license and could not vouch for it working and because I told them that the dishwasher did not work when we first ran it after moving in and taking ownership of the home they did not honor the warranty for.
5 years ago
Reply from 2-10 Home Buyers Warranty
Hello Bridget, we’re disappointed to learn that you’re unhappy with our coverage. We’d like to help you find better-fitting coverage, if possible.
If you’re willing to talk about other options, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to provide you with the right coverage for your needs. We hope you’ll give us a chance to do that.
If you’re willing to talk about other options, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to provide you with the right coverage for your needs. We hope you’ll give us a chance to do that.
Mar. 10th, 2021
Greg Koszkul
Customer service reps are useless, you spend minimum 1 hour on the call with them every time just for their overseas incompetent reps to not fix the issue. They say "I completely understand your issue" and then proceed to completely do the wrong thing. They have been charging me for service for 2 months and the contract on the portal says "expired", they don't even know what the issue is with it. Their customer service people are like a bunch of chickens running around with their heads cut off.
Don't recommend.
4 months ago
Reply from 2-10 Home Buyers Warranty
Hi Greg Koszkul, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Apr. 6th, 2026
Bradley Helton
Honestly I don’t know how this company is still in business.
My experience with them has been absolutely awful.
My claim has been sitting with no movement for nearly 2 months. Want to call and ask what’s happening? You’ll get an automated message that says they “are experiencing high call volume and are unable to take your call” and it will hang up.
Want to check the website for a status update? No information.
I have a screenshot of when I was actually able to wait in hold instead of it auto hanging up and I was on hold for 2 HOURS before I finally gave up and ended the call myself.
This has been months of this. Do yourself a favor and find a different warranty company. My realtor recommended this company and has felt so bad about the service we have gotten from 2-10 that she has sent us an apology note with a gift card to try and help cover the expense of fixing a covered issue our self
6 months ago
Reply from 2-10 Home Buyers Warranty
Hi Bradley Helton, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Jan. 26th, 2026
Jaye D
I have been a customer for 7 years. I have never filed a claim before. This is my first time filing a claim for my stove top I have been going back and forth with this company for MONTHS now to get this handled. In 7 years I have paid for 2-3 stoves by now. Never late! I filed a claim for my stove top this one time, not even a whole new stove. They sent an adjuster out, then the company claimed they don't have photos he took. I then sent in photos and the representative I was on the phone with claimed she received them. I was told a manager would call me. After waiting for a week of course no one contacted me. I then had to call back (each time I call its 1 hr wait time to speak with someone) That representative claims no photos where received. I sent more photos directly for them to tell me another department has to review it. I have gotten a different answer each time I have called in here. Every time a manager is supposed to call me back nobody does. This company has been giving me the run around for months. It is so easy to make the monthly bill payment but when its time for a claim, this company does not make it easy, convenient, or their pleasure. All that has been done is me taking hours out of my day to stay on hold and get bounced around from department to department. This is literally the worst service I have ever experieneced. Im so disappointed in my experience. Im sure this review means nothing since I was told that there is no way to speak to a manager unless they call you, but since that never happen I won't expect much. Hopefully this helps anyone considering this company.
6 months ago Edited January 14, 2026
Reply from 2-10 Home Buyers Warranty
Hi Jaye D, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Jan. 15th, 2026
Gregory Swars
I have had a request in for my furnace and heater for over a month and have not seen a tech yet. After almost two weeks of my request being in I got a call that a tech would be on the way. They never showed. There is no resolution and they have not called to follow up. Just as sure as I have a 10 month old baby in this house I will be calling the better business bureau. I will also be contacting the corporate headquarters. This has been. The worst company to deal with. I just purchased a new home and here I am 2 months later dealing with a sorry ass warranty company about basic life needs damn heating and air.
7 months ago
Reply from 2-10 Home Buyers Warranty
Hi Gregory Swars, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Dec. 13th, 2025
Bria Goodman
I filed a claim with 2-10 Home Warranty in April after my A/C stopped working. It is now December, and the company they sent out has caused additional damage to my ductwork and my home. They repainted my ceiling a completely different color and have still not completed the ductwork repairs.
I have escalated this issue numerous times to 2-10, and they have done nothing to resolve the problem. The process of trying to speak with a supervisor is awful — it takes weeks with no response.
I will be filing a complaint with the Better Business Bureau. Save yourself time, money, and additional damage to your home — do not choose this warranty company.
8 months ago
Reply from 2-10 Home Buyers Warranty
Hi Bria Goodman, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Dec. 11th, 2025
Verified Customer
Review Source
Susan
I recently had a good experience with a warranty service for a leaking kitchen sink, as they sent a plumber who resolved the issue efficiently. However, my current request for assistance has been disappointing; I haven't received any follow-up or scheduled visit. While the initial request process is straightforward, the lack of communication has left me frustrated.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Susan, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Sep. 19th, 2024
Verified Customer
Review Source
Anonymous
The service at this place is top-notch, there's no denying that. However, the prices they charge are simply ridiculous. It's hard to justify spending so much when there are more affordable options available. Overall, I'm not sure if the quality of service makes up for the high cost. It's a tough call, but I might have to look elsewhere for a better deal.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi Anonymous, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Jun. 25th, 2024
Verified Customer
Review Source
Katherine Small
The service company you sent out went out of business durning my installation, now I have a installed dishwasher sitting in middle of my kitchen a week before Thanksgiving , last year we almost froze waiting for an heater installment nov 21-feb 14 wrong parts and other stuff had to buy 4 heaters , Now waiting for another person .please get it together hire reliable contractors.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi Katherine Small, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Nov. 15th, 2023
Verified Customer
Review Source
Shannon
Most things are not covered. It’s very easy to request a service but my experience was a huge waste of money. The first time I called was about my air conditioner and did NOT have a problem. It was the second time I had a problem. I requested service for a leaking bathroom faucet, that took awhile to have a service call, then they came out for 5 minutes and fixed NOTHING but I still had to pay the $100 service fee!! That completely was a waste of money!! My money!!
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi Shannon, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.
Sep. 5th, 2023
Verified Customer
Review Source
Shawn Charleston, SC
On 6/2/2023 I placed a service order for my A/C and no one never reached back however, I made a call to the company that was assigned to me, and they told me that they will have to look at their schedule and get with me on 6/5 this unacceptable and I have been having problems with everyone that this company has sent me.And now my A/C is not working, and I am in misery..Very unhappy customer
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Shawn, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Jun. 5th, 2023
Verified Customer
Review Source
David Oak Island, NC
There is no way to contact the people in the claims department. They did give me a phone call to begin with, left a voicemail, but there was no way to contact them back. I have had to make multiple trips to resolve the same issue over and over again. We have had to have people com eout pultiple times for small things because they didn't fix things.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi David, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.
Nov. 8th, 2022
Verified Customer
Review Source
Ari Robinson Trenton, NJ
I STILL can't get a simple hot water heater replacement issue resolved, because the claims department has excessively long wait times for phone calls. After 4 phone calls of waiting over 45 minutes only to be cut off - one when someone answered and the other 3 before anyone even picked up - I gave up and had to directly ask the dispatched contractor to do the work.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Ari Robinson, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Oct. 21st, 2022
Verified Customer
Review Source
Steve Foster Cary, NC
Lengthy delays in processing claims and communication, with a couple of possible bright spots. Claim (for an HVAC and furnace replacement) was first submitted 6/21/2022, and nearly all of the delays have been due to mistakes or slow processing by 2-10. The company has made a few attempts to make progress on the claim, and has reached out a few times with status updates, but the HVAC service provider is still waiting for the correct equipment to be delivered.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Steve Foster, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Aug. 26th, 2022
Verified Customer
Review Source
Hilary Downes Denver, CO
In my one experience attempting to claim this warranty, 2-10 did nothing to support or help remedy the bungled experience with their vendor, and took no responsibility for the vendor they engaged on my behalf. They are impossible to reach by phone -- and the person I eventually reached was unhelpful; I spent my own time and money trying to get my money back from the vendor, who did not perform their job. It was a disappointing and time-wasting experience, and a service of questionable value.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Hilary Downes, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.
Aug. 16th, 2022
Verified Customer
Review Source
Elizabeth Nicole Wilmington, NC
I've escalated a claim from my HVAC unit and I still haven't heard anything from anybody. They've approved the part purchase and now I've been without AC all summer. I am sure there's another way to fix it and they don't even communicate with me. It's impossible to get a hold of somebody. I've been on hold for hours trying to get somebody and I use their portal online, but that won't really tell you anything.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Elizabeth Nicole, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Aug. 16th, 2022
Verified Customer
Review Source
Bryan Lexington, KY
They have road blocks set up throughout the claim process to prevent their customers from getting a positive and quick solution. I had an air conditioner go out approximately six weeks ago and it took me twenty one days to come to some type of resolution, which was very negative, and I finally had to take a buyout that cost me five thousand dollars. They are almost impossible to get a hold of.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Bryan, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.
Aug. 16th, 2022
