2-10 Home Buyers Warranty Reviews
Verified Customer
Review Source
Yolette
We got insurance from them and we paid 97 dollars a month to cover stuff in the house. Something went wrong with the plumbing and the septic tank. We paid out of our own pocket about 5,278 dollars. They did not cover one penny of it and they have the nerve to still take money from my account!
2 weeks ago
Reply from 2-10 Home Buyers Warranty
Hi Yolette, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.
Jan. 22nd, 2026
Verified Customer
Review Source
Eric
The total cost of the repair far exceeded market rates. I paid more with my warranty than if I had paid completely out of pocket. In addition, the company referenced by the plumber dispatched for water damage remediation damaged some of the good plumbing. It's also extremely slow to go through the warranty.
3 weeks ago
Reply from 2-10 Home Buyers Warranty
Hi Eric, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Jan. 15th, 2026
Bradley Helton
Honestly I don’t know how this company is still in business.
My experience with them has been absolutely awful.
My claim has been sitting with no movement for nearly 2 months. Want to call and ask what’s happening? You’ll get an automated message that says they “are experiencing high call volume and are unable to take your call” and it will hang up.
Want to check the website for a status update? No information.
I have a screenshot of when I was actually able to wait in hold instead of it auto hanging up and I was on hold for 2 HOURS before I finally gave up and ended the call myself.
This has been months of this. Do yourself a favor and find a different warranty company. My realtor recommended this company and has felt so bad about the service we have gotten from 2-10 that she has sent us an apology note with a gift card to try and help cover the expense of fixing a covered issue our self
1 week ago
Reply from 2-10 Home Buyers Warranty
Hi Bradley Helton, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Jan. 26th, 2026
Jaye D
I have been a customer for 7 years. I have never filed a claim before. This is my first time filing a claim for my stove top I have been going back and forth with this company for MONTHS now to get this handled. In 7 years I have paid for 2-3 stoves by now. Never late! I filed a claim for my stove top this one time, not even a whole new stove. They sent an adjuster out, then the company claimed they don't have photos he took. I then sent in photos and the representative I was on the phone with claimed she received them. I was told a manager would call me. After waiting for a week of course no one contacted me. I then had to call back (each time I call its 1 hr wait time to speak with someone) That representative claims no photos where received. I sent more photos directly for them to tell me another department has to review it. I have gotten a different answer each time I have called in here. Every time a manager is supposed to call me back nobody does. This company has been giving me the run around for months. It is so easy to make the monthly bill payment but when its time for a claim, this company does not make it easy, convenient, or their pleasure. All that has been done is me taking hours out of my day to stay on hold and get bounced around from department to department. This is literally the worst service I have ever experieneced. Im so disappointed in my experience. Im sure this review means nothing since I was told that there is no way to speak to a manager unless they call you, but since that never happen I won't expect much. Hopefully this helps anyone considering this company.
3 weeks ago Edited January 14, 2026
Reply from 2-10 Home Buyers Warranty
Hi Jaye D, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Jan. 15th, 2026
Gregory Swars
I have had a request in for my furnace and heater for over a month and have not seen a tech yet. After almost two weeks of my request being in I got a call that a tech would be on the way. They never showed. There is no resolution and they have not called to follow up. Just as sure as I have a 10 month old baby in this house I will be calling the better business bureau. I will also be contacting the corporate headquarters. This has been. The worst company to deal with. I just purchased a new home and here I am 2 months later dealing with a sorry ass warranty company about basic life needs damn heating and air.
1 month ago
Reply from 2-10 Home Buyers Warranty
Hi Gregory Swars, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Dec. 13th, 2025
Verified Customer
Review Source
John
2-10 home buyers Warranty has been easy to work and I have always had agood result with any claims that I have had, John
3 weeks ago
Reply from 2-10 Home Buyers Warranty
Hi John, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.
Jan. 15th, 2026
Bria Goodman
I filed a claim with 2-10 Home Warranty in April after my A/C stopped working. It is now December, and the company they sent out has caused additional damage to my ductwork and my home. They repainted my ceiling a completely different color and have still not completed the ductwork repairs.
I have escalated this issue numerous times to 2-10, and they have done nothing to resolve the problem. The process of trying to speak with a supervisor is awful — it takes weeks with no response.
I will be filing a complaint with the Better Business Bureau. Save yourself time, money, and additional damage to your home — do not choose this warranty company.
2 months ago
Reply from 2-10 Home Buyers Warranty
Hi Bria Goodman, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Dec. 11th, 2025
Huvanya
I have been given the runaround for over a month about my washing machine. It has water sitting in the washing machine (due to the contractor) and its been sitting for over a month going on 2 months. My HOUSE SMELLS DISGUSTING because of this and everytime I call they say "oh I'll send an email and have a response in 24hours" it NEVER HAPPENS!!!! ive had to call them about 5 times a day just to get ahold of someone because the hold time is anywhere between 30mins- 1.5 hours that ive been on hold while at work. By the time they actually answer the contractor place is closed. I have a 3 month old baby and they know this and bc of the DISGUSTING SMELL we can't stay in the house and now Im having to pay for another place to stay while still paying for my house!!!!!!!! This is beyond ridiculous I honestly feel cheated!!!!!!!
2 months ago
Reply from 2-10 Home Buyers Warranty
Hi Huvanya, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Nov. 8th, 2025
Sherry Terrell
This company is the worst when it comes to claims/repairs! I have been waiting since May for appliance repairs! I have a gas stove that doesn’t ignite on a burner as well as an oven that won’t stay on. I feel unsafe using it. Also with the Thanksgiving holiday approaching I will not be able to cook unless it is repaired. I have a refrigerator that leaks or over freezes and looks like the North Pole at times. When it’s not over freezing it is warm. I have lost foods due to this issue. They sent Sears home services to do the repairs but they keep on setting and then changing or canceling the appointments. Or just set an appointment and not show up! But 2-10 Home Warranty does not fail to debit the nearly $90 payments from my bank account monthly. Not to mention the $100 service call fees that I have paid to two different companies and still no repair! 2-10 and Sears Home Services both suck!!!
3 months ago
Reply from 2-10 Home Buyers Warranty
Hi Sherry Terrell, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Nov. 8th, 2025
Chris Mitchell
2-10 is terrible. Their contractors come out it seems just to collect your $100. Then, they are not allowed to actually fix the problem when they’re there. They need to call 2-10 to get authorization and then come back out at some point in the future to actually fix the issue. I’ve had various contractors out to my house 5 times and they’ve either not fixed the issue at all or took so long that I had to call an out of network contractor. Once my toilets didn’t flush for 5 days waiting on their plumber to get authorization from 2-10 before I bailed and called a real plumber. In addition, if you go out of network, they make YOU call them to get authorization to get a problem fixed and their hold times are insane. Today I was on hold for over 70 minutes! Seems the business model is: Collect your money. Don’t fix your problem (which will cost them). Understaff customer service to save on labor and create such pain from being on hold that inevitably some (most?) people will bail thus saving them money by not having to pay out for repairs. If you’re an investor, their business model probably works great. If you’re a customer, it’s terrible. F- for 2-10 Home Warranty.
3 months ago
Reply from 2-10 Home Buyers Warranty
Hi Chris Mitchell, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Oct. 24th, 2025
D Kirby
They do NOT answer their customer service line! Ive called over 10 times trying to reach someone over the past couple of weeks and sat on the line for over 3 hours with NO one ever answering! They give a call back option but it just does a voicemail drop! I cannot even use the warranty that I paid for. NOT HAPPY.
2 months ago
Reply from 2-10 Home Buyers Warranty
Hi D Kirby, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Dec. 1st, 2025
Cindy Smith
RUN NOW CANCEL THIS COMPANY! We have been with this company for 3 years. We had an issue with our refrigerator. They have continuously send 3 contractors out to say this same thing 3 times. We haven’t had a refrigerator for a month. We try calling. We tried speaking to a managers. No one have help us. Horrible company.
2 months ago
Reply from 2-10 Home Buyers Warranty
Hi Cindy Smith, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Dec. 1st, 2025
Ymani Jones
2-10 has been the worst experience!!! I contacted them on numerous occasions to have my fridge repaired. It has taken them well around 3 weeks to meet this request and I have come out of pocket almost $200 for a service fee when they told me it would be waived. By far the worst customer service ever and you would be better off with another establishment. On top of that my fridge is still not fixed..
3 months ago
Reply from 2-10 Home Buyers Warranty
Hi Ymani Jones, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Oct. 24th, 2025
K Berry
Honestly, I would give them 0 stars if I could. The two major claims I've made for broken stuff they wouldn't cover because of a technicality. First, a broken drain pan which they claimed wasn't a mechanical failure but was due to someone stepping on it or dropping something. The company they used quoted me $300 to fix it without the warranty. I called in another company and they fixed it within an hour for less than $100. And now, my AC goes out due to a broken part in the main unit. However, since they can't just replace that part and have to replace the whole unit the warranty won't cover it. Just utter garbage. Don't waste your money and find a company that will actually pay for your appliances when they break instead of giving you the run around and leaving you hanging when it comes time to actually pay.
4 months ago
Reply from 2-10 Home Buyers Warranty
Hi K Berry, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.
Sep. 18th, 2025
Review Source
Nasira K
Wasting My Time – Repeated Work Orders, No Resolution
I’ve had an extremely frustrating experience with 2-10 Home Buyers Warranty regarding a simple washer repair. I've now had to take multiple days off work because they keep creating new work orders instead of resolving the original issue.
Every time I think a solution is on the way, I get a new work order, a different technician, or an appointment that leads nowhere. There’s no coordination, no accountability, and no urgency. It’s like hitting the reset button over and over again while my appliance stays broken and my time is wasted.
Their customer service offers apologies but no real solutions. I’ve asked for a supervisor, I’ve asked for escalation, and I’ve received nothing but delays and generic responses.
At this point, the washer has been broken for [insert number of weeks], and I’ve lost time, energy, and patience dealing with a company that seems more interested in dragging things out than actually honoring their warranty.
I strongly advise others to look elsewhere for a home warranty. 2-10’s process is inefficient, stressful, and a complete letdown
4 months ago
Reply from 2-10 Home Buyers Warranty
Hi Nasira K, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Sep. 9th, 2025
K Fi
They're a dishonest company, I submitted a claim and was approved for it. They sent down a company to fix the issue, but that company did nothing to fix the issue ( I later verified that the company is a scam), so after contacting 2-10 that the issue is not fixed they offered me a buyout option that I can hire my own contractor and they'll reimburse me the cost. After hiring my own contractor and laying out the money to fix the issue, I contacted 210 for the reimbursement, they gave me a run around for almost a month and then said that the agent who approved me for my reimbursement made a mistake and that they won't be covering my reimbursement. I advise anyone who is reading this feedback to run with your money to a trustworthy and honest company, don't waste your money on these liars and dishonest company. Trust me I spoke to a dozen of there agents, they're a bunch of liars and won't stand behind there word. A warranty company is based off trust, this company will take your money and not give you anything for it.
5 months ago
Reply from 2-10 Home Buyers Warranty
Hi K Fi, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Sep. 4th, 2025
jon styron
I am glad that was purchased by the previous owner of this house because i would not buy this! Water heater needs to be replaced. The tech comes out checks and says that they will submit, which they did and everything went nice and easy. They called and told me that it would cost me only $50 to get it replaced because of contract limitations. I was fine with that, however they could not get the part so they said that they would just payout for the claim and that we would have to get it taken care of. Mind you the plumbing company who was in contact with me the whole time, gave them options of water heaters to purchase so that they could get it fixed. So they are going to pay out $1150, of the $1250 cap that the contract has. I asked them why they are taking $100 off and they could not give me a clear answer. When the plumber came out, I had to pay 100$ service fee as my deductible for the claim. So why they now say that they take a 100 off I have not idea. The plumbing company gave us a quote of $2100 to get it fixed. So my $50 went to $1000. I don't understand a home warranty that can be purchased for something and it not cover it. It is more like a partial warranty at best and that's being generous. I would hate to have an A/C repair.
5 months ago
Reply from 2-10 Home Buyers Warranty
Hi jon styron, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.
Aug. 28th, 2025
Eric Hamblen
Had been a loyal customer that had only two small electrical claims in 8 years of coverage, netting a total cost savings of $200. After paying essentially the same rate with exception for marginal year on year increases, they have now increased my base coverage from $783 a year to $1,084 for the renewal year starting next month. This is a 28% year on year increase. I called customer "service" to inquire if this was a mistake and they deferred to their increased costs etc.
I tried to reach sales department and ended up with the same overseas call "service" center who were deemed incapable of caring whether or not it could be reviewed further. Clearly the company that was once customer support focused it is clear it is now around ridiculously inflated increases -- 28% annual increase, in times when everyone is watching what they spend. I do not know if the company is under new management or otherwise, but thankfully I have secured an alternate offering even more benefits for less than I am paying now currently even before the ridiculously inflated gouging of trying to coerce customers to renew early only to find that the "free" washer/dryer coverage is smoke and mirrors to mask a 28% hike on base rate that still nets a 20% price hike even when factored in.
I asked to speak to a supervisor and "none are available" and one will call you back, which never happened, points for consistency anyway. When the cost of customer retention vs attempted cost of acquisition are factored in, clearly there is no interest in loyal customers and as such time to move on. Good luck 2-10 and might want to review your process and service standards. I am sure others will get the same nice 28% price hike I did and simply deem this egregious rate hikes and questionable "tactics" to mask it under washer/dryer "early renewal promo are unacceptable.
Since it seems impossible to speak to someone outside of an unempowered agent, outside of the "call center" wherever that may be, and lack of ability to speak to or escalate to someone to address these questions at noon EST on a Wednesday does not instill faith should I have an issue with a claim it would be handled any better. I even tried the chat function and after 5 minutes of "waiting for an available agent" decided I have wasted enough time on this.
5 months ago
Reply from 2-10 Home Buyers Warranty
Hi Eric , we're sorry to hear about the trouble you experienced with trying to connect with a supervisor. What you've described is not the experience we aim to provide. If you are interested in discussing the details surrounding this review or if there's anything we can do to repair your experience, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Aug. 28th, 2025
Verified Customer
Review Source
James Jay Tucson, AZ
Over the weekend, you cannot get ahold of them. Their phones are disconnected and you cannot start a new claim if you already have one going. Two weeks ago my A/C went out. I tried to go online to start a claim. There was already a claim open from the previous contractor who did not complete the claim process on my HVAC tune up. So this happened on a Friday. I could not get a hold of anybody until Monday morning at 8:00 o'clock when somebody finally answered the phone. Then I was able to get somebody to come out after it being two days with no A/C in Tucson Arizona at 90 degrees. Then I had to wait two more days until Wednesday when the contractor could finally make it out here, to then simply plug something back in that the previous contractor left unplugged. It would really be nice if people would call you back when they say they're going to call you back. I have asked customer service to call me back on two separate occasions and to speak with a supervisor, and I can't get a hold of anybody. But I guess it doesn't matter as long as they get my $110 every month, right? They always do what they say they're gonna do.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi James Jay, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
May. 3rd, 2023
Verified Customer
Review Source
Joseph Apollo Beach, FL
They don't get back with you. They're not very helpful. They were supposed to call me back even the other day and they never returned my call. I had a furnace upstairs that was not working. I called them and a person came out, they worked on it. A couple days later it wasn't working. That's when the next guy came out. The previous guy broke the water line from the top of the drain line and the man said it could not be repaired and I have to switch the whole unit out and I was able to fix it myself for $0.89. I called 2-10 and complained and complained they did nothing about it. They just say that there is somebody going to get back with you, then they changed the warranty. They try to avoid instead of really fixing things
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi Joseph, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Mar. 20th, 2023
Verified Customer
Review Source
Colleen Bakersfield, CA
2-10 cares more about their bottom line then making sure the customer receives quality products or gets the claims taken care of in a timely manner. I have a three year old dishwasher that does not get my dishes clean. The repair company recommended replacing it. 2-10 decided to replace the motor instead. This machine has never functioned correctly. I can only operate it half loaded. This costs me more money in utilities & detergent. 2-10 could care less. Unless the motor was faulty from the start I expect the same level of performance after the part is installed. It is now OCR. I put in the original service request in June or July, I can no longer remember.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Colleen , we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.
Oct. 21st, 2022
Verified Customer
Review Source
Jenelle Penola Gloucester City, NJ
I was charged $100 without the service being completed. Plumber showed up at 6:30 pm (window was 11 am to 5 pm). He did not have a tool with him. Never checked the issue just looked at the tub, never ran water, never seal overflow drain that had leaked in ceiling as reported in claim. Called Youngs Plumbing and they said he had a family emergency that's why he was like that. 210 said they scheduled Long Lane with no charge for following day. Waited all next day. No show. Long Lane closed claim without showing. I called 210 for my money back. Instead the girl put me on an endless hold and apparently scheduled a third vendor. I canceled as I wanted my $100 back at that point. Called several times and waited on endless holds. Still never resolved. I am owed $100. Providers responsibility in the contract was not met.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Jenelle Penola, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Aug. 19th, 2022
Verified Customer
Review Source
Donald Magnolia, TX
The overall impression is 2-10 Home Buyers Warranty is very very good at taking the money, but very very bad at servicing the contract. Their customer service sucks. It's almost impossible to get through to them without waiting on hold for hours. Call backs are nonexistent, we suffered through over three weeks with no air conditioning in our home in the middle of the Texas summer. The errors are one hundred percent on the part of 2-10. We now have another claim in 2-10 that was made almost a month ago to repair our microwave. The microwave is still not functional although that early last week I did get an email from 2-10 stating that they had a crew to repair.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Donald, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.
Aug. 16th, 2022
Verified Customer
Review Source
Mike Odenton, MD
I'm not impressed with the service, I'm not happy with it. I had a problem with the microwave at my home and I called and scheduled an appointment and we had a technician from a nearby service provider come out to see the microwave and had to order the part. So we had to wait a few days and when the part came they came and fixed it and as soon as he fixed that he broke something else and then he told me that he was sorry for what happened and they would come back and replace it. It's been over three months and we haven't received a call back from them. When I called 2-10 Warranty they told me they were gonna follow up on that and since then I didn't get any feedback anymore.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Mike, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Aug. 16th, 2022
Verified Customer
Review Source
Douglas Kraus Hampstead, NC
Customer service is non existent and every year the price rises. I've had a pipe break under my home- they took days to get someone dispatched. In those waiting days the entire insulation to my home was destroyed. This is 9k worth of underbelly and insulation that MUST be replaced and we cannot afford it. This is why we have this warranty- to protect our home. Not let it sit failing for 4 days growing mold. Our crawl space is now openly exposed with our floors, plumbing and heating (all our full systems) open and sweating making our home wet and destroying its integrity. $120 per month for this.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Douglas Kraus, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.
Aug. 16th, 2022
Verified Customer
Review Source
ANNE MARIE DOLL Rock Hill, SC
I am in the process of a claim for a broken refrigerator. At one week without a refrigerator. The second service provider (the first one couldn't make their initial visit for a week) they sent recommended a replacement because of what is broken and the fact that this brand has a reputation of ongoing issues with this. 2-10 recommends a "sealed technician" to come out to verify. They have assigned three providers but, alas, none of them are sealed techs. 2-10 does not have a list of sealed techs, that THEY need to verify the claim. Now the dispatch department is searching for one for the past 48 hours. I could get the Yellow Pages and try to locate one but if I tell them I am trying, they STOP SEARCHING. I spend $110 a month for them to repair my appliances. Not sure how I could do it better than them. I will write another review when this is over. And, meanwhile, I have no refrigerator...
3 years ago Edited January 10, 2024
Reply from 2-10 Home Buyers Warranty
Hi ANNE MARIE DOLL, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Aug. 8th, 2022
Verified Customer
Review Source
Jeniffer Wade Montevallo, AL
Called in my claim on a Sunday. I received a generated email stating they would get back with us. We received no further response. On Monday, we waited for a response all day, and then we put in another claim. We again received another computer generated email. We waited again on Tuesday. Then we made a phone call to an operator for 210. She told us someone would be in touch with us. That never happened. Called again Wednesday; we were given the name of a contractor. He arrived Thursday evening. They gave him instructions to assess and advise. He did not do any repairs that night. I called them back Friday. We had to repeatedly call them Friday so the contractor could get our work done. They called me at 4:00 on a Friday afternoon to tell me the repair would not be covered. We weren't really upset that the repair was not covered, but that 210 had an uncaring attitude towards our wait time of 5 days waiting on an AC repair. The AC was sporadic the first few days of this and then went out completely. Five days of waiting and poor communication made for a long week.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Jeniffer Wade, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Aug. 8th, 2022
Verified Customer
Review Source
Andrea zaluski Jacksonville, FL
I'm still waiting for either a washing machine or buy out, My claim was started in May to 10 dictated who they would send out diagnose the problem said it wasn't fixable yet to 10 decided to order a part on eBay so I had to take a day off work so they can come out and fix it and it wasn't fixable then I get an email to choose between a washing machine or a payout I chose the washing machine then they sent a unit that wasn't matching and took it back and now are charging me for the restocking fee can never speak to anybody that knows anything that's going on in the claim and when you do the twist everything around as if it's your fault
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Andrea zaluski, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Aug. 8th, 2022
Verified Customer
Review Source
Judy McClure Maryville, TN
Our ac went out yes they sent person a week after to check it had to have compressor part ordered electric had to be checked an repairs made waited 6 weeks in heat to be told our need for electrician had been canceled And it was up to us find an have fixed ourselves when we plainly have electric problems covered in our policy uts not right after waiting all that time the company that had part back in 6 weeks told us 210 was supposed to supply us with window air because it taking so long I'm not happy about how we were treated we've used 210 for 6 years now I looking into other companies Judy McClure Maryville Tennessee
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Judy, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Jul. 21st, 2022
Verified Customer
Review Source
Chad Graham Bentonville, AR
2-10's coverage of claims filed is the most ridiculous thing I've ever encountered. Nothing is covered and you won't see any money reimbursed for any kind of work done to your home from an issue that comes up. The entire purpose of a warranty is to have your home covered in the event that something goes wrong. Every time something goes wrong, 2-10 finds a loophole or simply doesn't pay to help keep your home whole. On top of that, you have to spend at least 2 hours on hold to be told you're not getting any money. Getting a 2-10 hone warranty is the worst thing someone can do. Throughout each home I've owned and had 2-10 as a home warranty provider, I've filed 5 claims for substantial items and probably received a combined $100 from 2-10 and I paid for the rest.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Chad, we're sorry to hear how you feel. What you described is not the experience we aim to provide as we pay out 97.5% of all claims placed with us. If you feel we did not honor our coverage, please give us a call and we will review your claim with you. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time.
Jul. 21st, 2022
Verified Customer
Review Source
Dawn Aliff
I have put in 3 work requests, one I had to cancel, but the other two were for a pretty significant leak from my AC unit. I live in a condo on the 2nd floor, and would hate for water damage to happen to my condo or my neighbor below me, and the company didn't seem very concerned with this because the companies they have contracts with are either too busy or just don't want to deal with home warranties, I got maybe one phone call, after having 3 to 4 different companies assigned to my case. Very poor. I finally had to call someone on my own to come out, they answered when we called and came the same day. Amazing, maybe 2-10 should find better companies.
3 years ago Edited January 10, 2024
Reply from 2-10 Home Buyers Warranty
Hi Dawn, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Jul. 21st, 2022
Verified Customer
Review Source
Isabel Hernandez Houston, TX
This company is not user friendly nor equipped to hassle a Multifamily property. The disconnect from the agent sale/set up to actual claim process was a disaster. I've spent countless hours since September 2021 on the phone, from on-boarding to filing different claims. Eject I've asked for help from the tech department I've gotten bounced back and forth from agent services to customer service. When requesting Escalations or Supervisor, that process takes forever and so does ordering parts and vendor timeliness. Maybe a single family home would have been a better experience but their stab at getting into the multi family space was a poor try.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Isabel, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Jun. 30th, 2022
Verified Customer
Review Source
Marshall Craig
Absolute garbage experience. I've had a broken oven with an open work order since August of 2021. This is a covered appliance in my plan. The item they have offered to replace it with has been on back order since then. I've asked multiple times to just get a different replacement, but they refuse to allow that and only offer me a cash value that is half the cost to replace the appliance. I've tried escalating the issue, no one ever responds. It's the same story every time you talk to their customer service. They apologize for the inconvenience, but fail to remedy the issue that's been going on for 8 months. I was told the item would be in stock March 22nd of 2022. When I called today (April of 2022) the informed me the item would be out of stock until June. Same BS again. No one is willing to help you. They pass you from department to department and are always apologetic, but apologies don't fix my broken oven. Absolute garbage. I have never hated a company more, not even the cable company. If that doesn't speak volumes, then nothing will.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Marshall, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.
Apr. 19th, 2022
Verified Customer
Review Source
Litricia
I needed to use my warranty about two and a half weeks ago due to my furnace is going out and two weeks without heat my house was at 51 degrees and 2-10 simply just told me that it was nothing that they can do until they determine if they were going to fix the parts on my furnace or order me a new furnace. So it took them about a week to come up with that decision then they put the order in and it took another week for someone to come out to fix it so that was two whole weeks that I went without heat and 2-10 didn't compensate or anything. Their policy does not care about the customers. I am counting the days until I cancel them.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Litricia, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.
Apr. 19th, 2022
Verified Customer
Review Source
Debbie
I had to use my home warranty and I had four small gas leaks definitely and they told me that it would be three days before they could get someone out to fix the gas leaks and that was unacceptable to me because I had four gas leaks definitely I do have the gas turned off. It was twenty degrees out I was worried about my pipes freezing, so I had to get approval to have out of network and I got reimbursed a hundred twenty hundred thirty dollars out of a seven hundred dollar cost to fix my pipe so I was very discouraged with two ten home warranty. Because that's not an emergency to them nothing is an emergency does she have home warranty their emergency and my emergency are two different things. Customer service is very poor.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Debbie, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.
Apr. 11th, 2022
Verified Customer
Review Source
Ebony Hall Norfolk, VA
This warranty company is the worst warranty company I've ever dealt with. First of all they will company out to provide services which they will either take your service fees and claim they need to come back and do the job because of whatever reason they couldn't finish the job at that time. But they will never come back to finish the job leaving the issues undone and when you call the warranty company asking for another company to come to finish the unfinished job they say the customer has to pay another service fee. Which I feel is not good customer service. If you customer is telling you that the job was unfinished you should send another company out to finish the job without asking them to pay another service fee.
3 years ago
Reply from 2-10 Home Buyers Warranty
Hi Ebony, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Feb. 28th, 2022
Verified Customer
Review Source
Andrew Orlando, FL
Very terrible. There was a simple leak came from my pipe through my garbage disposal under my sink kitchen sink. Its covered under there, but once the plumber got here he looked and he told me that a certain piece was missing in a certain area and to ten said that even through my premium coverage there's a little exclusionary thing that says that if its one specific thing they're not going to cover it. Then they charged me a service fee and I had to pay a bunch of money out of pocket get it fixed. They didn't do anything for me. The only time they've ever helped me they took forever to help me and it's been like a huge, huge pain. I have called many many times and sent many emails arguing with multiple people before they actually do their jobs. Very negative.
4 years ago
Reply from 2-10 Home Buyers Warranty
Hi Andrew, thank you for your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.
Jan. 27th, 2022
Verified Customer
Review Source
Jane Sheppard Weaverville, NC
The first couple of times I tried to reach them, I literally was on hold for almost 3 hours. They don't have an email for customer service, either you put in a service request through their very limited portal or you don't get service. There is no way to contact anyone to get questions answered or for specific issues. Most recently I put in a service request for my refrigerator and they scheduled an appt within 2 days, but the service company called me to let me know that appt is not scheduled and they can't come out for 2 1/2 weeks. In the meantime all of my food is going bad, so I had to call another company and pay for them to come this week. I have found this home warranty service to be pretty useless and will not be renewing.
4 years ago
Reply from 2-10 Home Buyers Warranty
Hi Jane, we're sorry to hear about the issues you've experienced. What you described is not the service we aim to provide. If you are experiencing any outstanding issues, please send us a private message with your service address and we'll be happy to assist in any way we can.
Oct. 6th, 2021
Verified Customer
Review Source
Ahmed
Okay we have had a couple of claims open for three months that are not solved yet. And the last time I tried to contact to 2-10 customer service to follow up, I waited online for 1 and a half hours and I have a proof of this. And then the line hung up on me and 2-10 is not trying to help in any of my claims. My AC has not been working for three months and 2-10 responded but they didn't followed up. They didn't finish the job and the other three months old claim is not solved yet. The dishwasher on my other home hasn't been fixed or replaced even though we did everything 2-10 asked to facilitate the fixing or replacing our dishwasher.
4 years ago
Reply from 2-10 Home Buyers Warranty
Hi Ahmed, thank you for your response. We're sorry to hear you're still waiting for a resolution, we're here to help. If you are still in need of assistance, please send us a private message on Facebook with your service address, and we'd be happy to review your claims and help you get this resolved.
Sep. 24th, 2021
Verified Customer
Review Source
Heather Sharp Barnhart, MO
I had a problem with my washing machine and called 2-10 about this issue. They informed me that there would be a local repair facility calling me to schedule a time to come out within the next day. I waited a 2 dasys and finally I contacted 2-10 to find out what was happening. They then informed me that the 2 shops they work with in my area could not do it do it for whatever reason and then told me I needed to find someone to come out and they would reemburse me the ampount chrged because I had to find someone myself. I found a company, had them come repair the washer, and then then followed there instructions on submitting the receipt for reimbursement. They declined to pay me the full amount I was charged, and told me they had never approved for me to get someone on my own. The whole experience was a nightmare, and the manager I spoke with from 2-10 was very unprofessional and rude. Bottom line is, they were unable to help when I needed them to and then refused to honor the agreement in reference to the terrible predicament they put me in.
4 years ago
Verified Customer
Review Source
Christopher Wolf Black Mountain, NC
My experience has been very negative and it's kind of frustrating right now. It's just not worth the hassle. I've had some issues for three to four months that hadn't been resolved. They have kind of incompetent suppliers that do their fixes for the appliances and such. For instance, we have a dishwasher that someone's come out and looked at four or five times and ordered a multitude of parts for unnecessarily. We're still kind of at square one without things being fixed, so we're pretty pissed off. There have been miscommunications between the third parties and 2-10, and it has taken a while to fix it, going back and forth between them until they realized they ordered the wrong parts. The people they send out don't abide by Covid rules that they publish on their website and don't really solve issues.
4 years ago
Reply from 2-10 Home Buyers Warranty
Thanks for the alert, Christopher. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.
Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.
Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.
Mar. 16th, 2021
Verified Customer
Review Source
Bridget Hawk Atlantic Beach, FL
Just after moving in to our brand new home with our new appliances package warranty, bought by the sellers, our brand new Frigidaire dishwasher did not work. The company refused to replace or repair the dishwasher stating that the dishwasher did not work when we moved in and therefore was not covered. When we questioned and brought up the fact that the inspector had ran the dishwasherPrior to us getting closing on the loan we were told that our inspector had no appliance license and could not vouch for it working and because I told them that the dishwasher did not work when we first ran it after moving in and taking ownership of the home they did not honor the warranty for.
4 years ago
Reply from 2-10 Home Buyers Warranty
Hello Bridget, we’re disappointed to learn that you’re unhappy with our coverage. We’d like to help you find better-fitting coverage, if possible.
If you’re willing to talk about other options, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to provide you with the right coverage for your needs. We hope you’ll give us a chance to do that.
If you’re willing to talk about other options, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to provide you with the right coverage for your needs. We hope you’ll give us a chance to do that.
Mar. 10th, 2021
Verified Customer
Review Source
DayleAnn Koch Grasonville, MD
I have submitted a request to be reimbursed and have not been so for months it wasn’t until I called and initiated defined out why that I found out they were missing one document from the service or who I reached out to contacted received and uploaded to their website and still have not received a check for outside vendors. I also currently have been waiting seven weeks to get my washing machine we have gone through three different companies they’ve sent to us yet no one comes back to finish the work. These are all servicers recommended through them. Customer service is nice when I call but no action is really taken to help me they just reschedule someone else. So overall very disappointed in this warranty and as soon as it’s up I will be going with another company.
4 years ago
Reply from 2-10 Home Buyers Warranty
Hi DayleAnn, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.
Mar. 10th, 2021
Joseph Abrams
Tried to call in to cancel my warranty. Was on hold for about 10 mins and then forced to leave a voicemail. Seemed strange that they would have a specific department for cancelations, that can only be done via phone, that no one is working. Called back in to get sales/renewals. Picked up on the first ring........That should tell you a lot about the priorities of this company. Oh the department that is customer service and sales, both state they can't help with a cancellation. So that's cool. Company does not care about helping you, they just want to make a quick buck.
4 months ago
Reply from 2-10 Home Buyers Warranty
Hi Joseph Abrams, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Sep. 24th, 2025
Tonya Eaton
I strongly advise against using this company. My experience has been nothing short of infuriating, especially during one of the most difficult times of my life. Reputable contractors consistently refused to work with them, and it became clear that the company will go to great lengths to avoid paying for repairs or replacements—even for covered appliances.
If you're forced to go out of network just to find someone willing to show up, be prepared: you're unlikely to be reimbursed fairly. In my case, I paid $1,000 for a necessary repair and received just $200 in return.
This process has been incredibly stressful and disheartening. I would not recommend this company to anyone.
6 months ago
Reply from 2-10 Home Buyers Warranty
Hi Tonya Eaton, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.
Jul. 11th, 2025
D B
We had an awful experience with Ruffin Robinson LLC. After a washer repair, our ceiling flooded the very next day. When we called for help, the technician responded with extreme disrespect — accusing us of having a "Black attitude," saying he was "from the hood," telling us to "shut up," and refusing to come back to fix his work.
We had to hire a water restoration company ourselves. They had to tear up carpet, remove padding, tile, and baseboards. We were forced to stay in 95-degree heat for a week with no option to stay elsewhere, leading to stress, sleep deprivation, and financial hardship.
Clearly, 2-10 Home Warranty doesn’t care about the value of their customers because their mission statement and core values are not reflected in the people they hire to represent them as a company.
This experience showed zero professionalism or care and violated every value a homeowner should expect. We are left with damage and ongoing costs, and my family felt unsafe in our own home.
7 months ago
Reply from 2-10 Home Buyers Warranty
Hi D B, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Jul. 2nd, 2025
Verified Customer
Review Source
Susan
I recently had a good experience with a warranty service for a leaking kitchen sink, as they sent a plumber who resolved the issue efficiently. However, my current request for assistance has been disappointing; I haven't received any follow-up or scheduled visit. While the initial request process is straightforward, the lack of communication has left me frustrated.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Susan, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Sep. 19th, 2024
Verified Customer
Review Source
Anonymous
The service at this place is top-notch, there's no denying that. However, the prices they charge are simply ridiculous. It's hard to justify spending so much when there are more affordable options available. Overall, I'm not sure if the quality of service makes up for the high cost. It's a tough call, but I might have to look elsewhere for a better deal.
1 year ago
Reply from 2-10 Home Buyers Warranty
Hi Anonymous, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.
Jun. 25th, 2024
Verified Customer
Review Source
Katherine Small
The service company you sent out went out of business durning my installation, now I have a installed dishwasher sitting in middle of my kitchen a week before Thanksgiving , last year we almost froze waiting for an heater installment nov 21-feb 14 wrong parts and other stuff had to buy 4 heaters , Now waiting for another person .please get it together hire reliable contractors.
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi Katherine Small, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.
Nov. 15th, 2023
Verified Customer
Review Source
Shannon
Most things are not covered. It’s very easy to request a service but my experience was a huge waste of money. The first time I called was about my air conditioner and did NOT have a problem. It was the second time I had a problem. I requested service for a leaking bathroom faucet, that took awhile to have a service call, then they came out for 5 minutes and fixed NOTHING but I still had to pay the $100 service fee!! That completely was a waste of money!! My money!!
2 years ago
Reply from 2-10 Home Buyers Warranty
Hi Shannon, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.
Sep. 5th, 2023
