2-10 Home Buyers Warranty: Read 4,254 User Reviews From Real Homeowners

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Verified Customer

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Charlene

I experienced issues with my HVAC system and it took some time to get a replacement. While the service team was generally responsive, I found it frustrating that I had to continue paying service fees for repairs and decisions that felt out of my control. Overall, the process could be improved for better customer experience.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Charlene, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Victoria

I had an issue with my garage door, but the service team responded quickly and resolved it the same day. The technicians were knowledgeable and friendly. However, communication from the call center was lacking, leading to some frustration. Overall, the on-site service was great, but the support process could use improvement.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Victoria, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Steven

I had some issues with my refrigerators, but they were fixed promptly, with one getting a permanent solution after a few attempts. Overall, I'm satisfied with the service. The website is user-friendly, and I've always received quick responses to my inquiries.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Steven, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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William

I had excellent service when replacing my garage door opener and ice maker, with prompt responses to my requests. However, I faced some issues with customer service; one representative was rude about my website navigation, and during the air conditioning repair, the technician shared unsolicited political opinions. Overall, the service was good, but the customer experience could improve.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi William, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Verified Customer

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Jim Rife

Been with them for over 20 years & very pleased with overall service. I had already left a review & not sure who is requesting this so not sure how to answer question about wh i requesting this review??

10 months ago Edited September 24, 2024

Reply from 2-10 Home Buyers Warranty

Hi Jim Rife, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 13th, 2024

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Donna Perry

2/10 has saved us alot of money and they have approved every claim for us

1 week ago

Reply from 2-10 Home Buyers Warranty

Hi Donna Perry, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 11th, 2025

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KaliNichelle O

I honestly don’t know where to start, 2-10 and Ideal Comfort provided me with some of the best service I’ve ever gotten in my life from any company I’ve ever done business with. Timely, professional, upfront and honest. They came in and did a repair that other companies very literally said was impossible and did it in next to no time. They were kind, understanding and made me feel like I was a customer they cared to help, not just another job, task or something to do. That really meant a lot to me! I’d call them back for anytime for anything.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi KaliNichelle O, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Verified Customer

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Sherry

I've had 2-10 for three years now, initially given by my real estate agent when I bought my house. I've faced plumbing and electrical issues, but their service has been exceptional. They respond promptly, refer reliable professionals, and ensure the work is done right the first time. I highly recommend 2-10 to everyone I know.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Sherry, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 26th, 2024

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Robert

I used this service for my air conditioner about 3 or 4 weeks ago. Besides the initial contact person, the service was efficient, arriving promptly and fixing the issue within an hour and a half. Living in the Phoenix area, having a working air conditioner is crucial, and I was pleased with the quick and effective service provided.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 26th, 2024

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Trevor

I had an issue with my AC unit where the fan was cracked and the motor was bad. I submitted a service request and the next day, a technician was there to check it out. The process was smooth and efficient. It was a positive experience overall, and the only one I've had with the company so far.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Trevor, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 26th, 2024

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Verified Customer

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Robert

I recently encountered an issue with my dryer, but it wasn't a major problem. The customer service team was quick to address my concerns and provided a solution promptly. Overall, I was satisfied with the service and would recommend this company to others in need of appliance repairs.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 26th, 2024

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Verified Customer

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Evan

Last week, our pool pump broke down and thankfully, the warranty company, 2-10 Buyers, covered the repair cost. I didn't have to pay anything out of pocket. The process was smooth and hassle-free. Overall, I'm satisfied with the service provided.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Evan, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 26th, 2024

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Debra

I recently had to utilize my warranty for my garbage disposal, and I was pleasantly surprised by the quick response from the company. The technician arrived promptly and efficiently resolved the issue. Their professionalism and fast response time left me impressed and satisfied with the service.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Debra, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 26th, 2024

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Verified Customer

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Brian

I've had some issues with kitchen appliances and our washer/dryer from 2-10, but overall, we're satisfied with their service. The appliances had problems, but they were promptly addressed. The washer and dryer had issues, but were fixed efficiently. Despite the hiccups, we appreciate 2-10's responsiveness and ultimately, we're happy with their service.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Brian, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 26th, 2024

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Verified Customer

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Brendan

I recently had to use my insurance for my AC system and it was a smooth process. The agent I connected with helped me quickly find a company to fix the issue. Every time I've reached out, starting a claim has been easy. The platform is user-friendly and accessible. Overall, I appreciate the efficiency and ease of using this insurance company.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Brendan, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 26th, 2024

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Verified Customer

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Charlotte

Recently, my water heater broke, causing damage to my neighbor's apartment. I contacted my insurance and had to replace the water heater. The process was smooth, quick, and hassle-free. The replacement was done efficiently, and I had no issues with filing the complaint or following up. Overall, I was satisfied with the service provided.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Charlotte, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 26th, 2024

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Verified Customer

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Corain

I recently had to use my warranty for my AC that wasn't working properly. I called 2-10 and they quickly sent someone to fix it. The service was affordable and efficient, and I was pleased with the outcome. Overall, a positive experience with their customer service.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Corain, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 26th, 2024

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Verified Customer

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Yoletta

I have had a great experience with using my warranty, as the service has always been prompt and on time. The quality of service provided has been consistently good, and I have had no complaints. Overall, I am satisfied with the warranty service I have received.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Yoletta, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Verified Customer

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Bill

I had an air conditioner that wasn't working, and they replaced the compressor for free. I was pleased with the service. They also fixed a non-functioning thermostat, I paid the trip fee but they covered the rest. Overall, it's been a positive experience.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Bill, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Rick

I had an issue with the thermostat during winter, and the company didn't have anyone available. They referred us to a technician, we paid upfront and were promptly reimbursed by 2-10 the next day. The service was honest, professional, and they made us feel valued. Highly recommend for their excellent customer service and professionalism.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Rick, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Andrew

I have used this service multiple times, including for my bedroom closet light. The response time was quick, and the issue was resolved promptly. Each time I contacted them, they were very helpful and sent someone over right away. I have had no complaints and appreciate the efficient and responsive service.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Andrew, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Verified Customer

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Rob

We've had to utilize our warranty twice, once for a malfunctioning heat pump and another time for a plumbing issue. The company was extremely responsive, promptly addressing and resolving both problems. Working with them was a positive experience overall.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Rob, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Lee

I recently had to contact 2-10 when something needed repair. The process of finding a contractor was a bit hit or miss. Some were great, while others were not so confident. It seems like the screening process for contractors could be improved. I had a bad experience with one contractor and was disappointed to be referred to the same company again. Overall, the service depends on the contractor, so improvements in the screening process are necessary to ensure consistent quality.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Lee, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Verified Customer

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Christopher

I recently had a frustrating experience trying to get my doorbell fixed. The technician who came out only charged it and didn't actually fix the issue. It's been a hassle getting things covered, like when we had a plumbing leak and had to wait for a second person to come out. Overall, not the best service experience.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Christopher, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Anonymous

We recently had to replace our water heater and the service was quick and efficient. The new water heater is working great and we are happy with the results. Overall, a positive experience with the installation process and the performance of the new water heater.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Anonymous

Last year, I had a water leak in my home and submitted a service request for a plumber. Unfortunately, no one came to repair the ceiling on the right wall, as the drywall replacement was no longer covered by the warranty. Disappointed with the lack of follow-through on the repair.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Michael

I recently had an issue with a mouse getting into my heating exhaust manifold, which required a replacement. The technician they sent was excellent, although I can't recall his name. He was a heating specialist and did a fantastic job. I was impressed with his work and would recommend him for any heating-related issues.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Pamela

I recently had an issue with a leaking outside hose bid figure, which I submitted online. The technician came over, tried to fix it, but ended up replacing it. The process was smooth and easy, with no problems. Online submission was convenient, and I've never had issues with coverage. Overall, a positive experience.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Pamela, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Richard

My freezer was giving me trouble until I reached out for a repair appointment. The service was exceptional - prompt, courteous, and efficient. The technicians were kind and always arrived on time, delivering on their promises. I highly recommend their services for any appliance issues.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Richard, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Renard

I recently had to use this service for a toilet seat issue, and I was impressed by how quickly they fixed it, within just 2 days. The process was very convenient, fast, and easy. I appreciated the efficiency and would recommend this service to others in need of quick fixes.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Renard, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Rickey Riddley

I recently had an issue with the air conditioning units and the service was taken care of promptly. I appreciate the familiarity of the vendors and the transparency of the process. Being a customer for over 10 years with multiple properties, I have always been pleased with the service provided.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Rickey Riddley, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Rhonda

I recently had my refrigerator fixed by a gentleman who provided excellent service. He went above and beyond, fixing the issue and doing additional work. I left a positive comment for him and am very thankful for his efforts. The service was prompt, and I was extremely satisfied with the overall experience.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Rhonda, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Patricia

My hot water heater broke, so I contacted customer service and they promptly sent someone to replace it. The service was quick and efficient, resolving the issue in a timely manner. Overall, I was satisfied with their response and the replacement of my water heater.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Patricia, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Rebecca

I recently had an issue with my fridge and wasn't sure if my warranty covered it. The customer service representative was very helpful and provided all the information I needed. The technician arrived quickly and fixed the problem in less than 30 minutes. Overall, I was impressed with the knowledge and willingness to help of the representatives.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Rebecca, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Stephen

Our air conditioning broke down, but after submitting a request online, we were contacted promptly and had the issue resolved the same day. The service provider was very responsive, calling back quickly. Overall, couldn't ask for better service.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Stephen, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Andrew

I recently had a procedure done to replace a (unclear) and the experience was made very easy for me. The staff was helpful and efficient, making sure I was comfortable throughout the process. I highly recommend their services for anyone in need of similar treatment.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Andrew, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Michael

My furnace emitted an odor, so I called the warranty company who sent a technician. He found serious issues and offered to fix it, but I chose a payout to replace the furnace. The process was quick and simple, I was pleased. I haven't had further communication, but I find it good value and will continue using it.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Verified Customer

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Brian

I recently had to get a circuit breaker replaced, and the process was smooth and efficient. After putting in my claim, I received a call promptly and someone was sent out to replace the circuit breaker. The service was quick and resolved the issue effectively. Overall, I had a positive experience with the service provided.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Brian, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Lisa

I recently had an issue with some of my electrical outlets not working properly, so I contacted 2-10 for assistance. The technician they sent was able to quickly identify and fix the problem, resolving the issue efficiently. Overall, I was pleased with the service provided by 2-10.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Lisa, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 25th, 2024

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Melvin

I needed a compressor and I had a leaked in my HVAC, and they replaced it because of the year and the repairs that was needed on it. So I was very pleased. They honor their warranty that they offer people. But I know a lot of companies don't.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Melvin, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Katrina

I put in a service request, and they sent the people out to take care of it. The only problem I have that is I have two units and both of them don't work. They did a pretty decent job of getting me in contact with somebody is just that I had ever since this winter, I've not had heat. And I use the home warranty and they have sent people out and stuff but it's still not fixed.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Katrina, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Feb. 5th, 2024

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Beverly Schertz, TX

No more frustration trying to find a company for the issue and has a client friendly way of handling claims. Other home warranties have way too many cumbersome steps and red tape when issuing a claim. 2-10 Home Buyers is not like that

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Beverly, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 25th, 2024

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Richard Atlanta, GA

The warranty is fine but they need to find better repair companies. A_c companies was suppose to call and set up and appointment to come see why heat pump is freezing up and tripping inside breaker and they canceled the work order and said it was the electrical company needs to come out and never once called. The electrical companies said A/C company needed to.change fuses in heat pump and they won't even come check it out.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Richard, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jan. 25th, 2024

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Karl

I've been a customer with them since 2004. So believe me, if they weren't doing a good job, I wouldn't have stuck with them. So they've been very good to myself and my family. Anytime I've called, I've gotten timely service. If I had any conflicts with the contractors, they stepped up on my behalf.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Karl, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 13th, 2023

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Edie Dunn Charlotte, NC

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Edie Dunn, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 28th, 2023

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sharon norris

I switched when their name came up on my financial institution app. Having lost my husband last year I needed more things covered than my old company. It just happened that I needed some work done. I was very happy with the company they used. I have already recommended them to my sister-in-law. They are not happy with their current company.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi sharon norris, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 27th, 2023

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Roderick

You can use their website. It's pretty easy to navigate your request and then once you put in a request, it's a pretty fast response back through emails/phone calls as far as setting up someone to come out to check on the issue.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Roderick, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Eydie

When there is a problem, you can't get a hold of a person necessarily. Everything's done through the app, and luckily I found that there are local area managers. I found that if you go to them, it's much better. It's not perfect, but, you end up with someone better. It's just getting the right person. I told somebody who's buying once their builder's warranty goes out to call me and I'll tell them about y'all.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Eydie, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Bruce

I've used it a few times. They have been very responsive and quick and I've been satisfied with their performance. It was recommended to me by someone doing repairs at our house. He said they were very good and they've been very good.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Bruce, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Kevin

It's a great company. They get somebody right away. And it's amazing if you use the home owner's portal how much faster you get responses than you do when you call. Just a month ago I had a couple of water leaks on my copper pipes. I called them and the next day I had all tech plumbing out and they fixed them. I paid my 100 bucks and then it was done. It saves a lot out of pocket up front, so I I can't complain.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Kevin, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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