2-10 Home Buyers Warranty: Read 4,063 User Reviews From Real Homeowners

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Verified Customer

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Anonymous

I needed to use the warranty recently actually. I think we went online, we submitted the request and they actually replied really fast. I think it was like they started working the claim right away, giving us an update the very next day. I got an actual call from the vendor, so that's what I like the most. They're very responsive.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Tiffanie

They've gone up a significant amount in price. I know everything else has, but it was a lot, didn't used to be so much. Needed to use it with for my air conditioner. Called to get somebody come out and they hooked me up with a company that came out when they said they were gonna. It was not a long wait. It was good.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Tiffanie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Anonymous

I just used my warranty a couple of weeks ago. I called them, the contractor came out, and he's actually still working on my issue. And I mean everything was resolved. Sometimes it's difficult to get in touch with them on the phone.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Robert

They understand what's going on when I talk to them and explain things, and they come ready to make the repairs. We refer them to other people all the time. The people they send are always very kind, very nice, very well mannered, and they do a good job.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Timothy

Every time I've had an issue after I called, it was resolved very quickly and I haven't had any time between having to wait and try and figure things out myself like I do with other companies. You guys have just done a great job and I really appreciate it.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Timothy, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Anthony

Our air conditioning went out on a Friday so we called. As soon as we called, we got feedback. They kept us in the loop. I knew by e-mail and phone call when somebody was coming and I was kept informed all throughout the process. We had to wait over the weekend but then the next week we got the A/C fixed.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anthony, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Maria

Just recently my washing machine went out and the dryer was having some issues. I submitted a claim online. They had an option to where if I went out and brought a brand new set they would give me $150 apiece. So I utilized that part of the program.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Maria, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Anonymous

When I called, they were very professional, attentive, friendly, and responsive. They're great and I highly recommend them. When our A/C unit was not working properly while it was incredibly hot here in Arizona, like 115, they were prompt and fixed the situation. They found that it was low in Freon and they filled it and just did a nice check.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Rakederick

My A/C went out and I had to replace the compressor and the wiring. The A/C company came out three days later and had everything back up and functioning. It's still working right now. I pretty much had help with everything, so it wasn't a matter of trying to find someone. The only issue I had was the A/C company, but even then they did a good job.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Rakederick, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Robert

They're very knowledgeable and they take time to work with you. The only other thing that I'd like to share is that I'm 77 years old. I'm not computer savvy. They need somebody to answer the phone when when you call instead of a recording.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Alexandria

Anytime that I've needed help, it's been a pretty quick response and then also they quickly get the work done. In the same week, my water heater went out and my air conditioning went out and I was able to get a water heater in about 4 business days and a technician for my air conditioning came out within 24 hours and fixed it.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Alexandria, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Michael

They have been very responsive. We have no complaints at all. We had to have our air conditioning repaired and they came out right away. Then also they serviced the dishwasher and the response time was quick and the service was good and effective. We liked them so much that we bought a warranty on our new home in Arizona.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Darrin

I had no trouble with them, they've been good to me. Every time I call or schedule an appointment I'm always be taken care of. I just went online and set it up. And I got a couple emails saying when they are coming out, when they are gonna work here, and what company I'm using.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Darrin, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Tarsha

It's a good company. They are very responsive and knowledgeable of their products and services. I've had to use it several times for my microwave and my refrigerator, and they were able to get a technician out to diagnose for repairs. They were pretty much on top of timing and quality of work and also the company that they were sending out.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Tarsha, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Jeniece

Every time we've had to use it, they've called within a reasonable amount of time and we got everything taken care of. The latest was our dishwasher. The person came out, figured out the problem, and was able to handle it with ease and he was very courteous.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jeniece, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Daniel

Very efficient, no delay in time. Each time that I've had to use my warranty, the representative has been very knowledgeable about what we're needing and very timely in getting that claim taken care of. The contractors that they use are fairly good. We continue to use those contractors for other things besides 2-10 Warranty.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Daniel, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Yafeu

They've been pleasant to deal with when I've dealt with them. The people that have come out have been good. Our hot water tank broke and it was leaking and we needed one immediately. And they couldn't seem to figure out how to get one to where we live, and they couldn't figure out how to get it to the store and then for the the installer to pick it up. I mean the whole thing was just very incompetent and it was something that was urgent and needed to be replaced immediately. So that was a very negative experience and otherwise just repairs that we've had done over the years have worked out great.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Yafeu, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Tony

You guys are very responsive even when my first vendor did not respond in a timely manner. And so I really appreciated the feedback, the follow up that was very important to me. My air conditioning was out and the first company H2HVAC was horrible. They were not timely, they did not communicate. When they did communicate, they communicated very very late. It was just a bad experience with them. However, you guys sent out another company with Lenari air conditioning company and they were fantastic. I cannot speak more highly of Joe, who is the HVAC person. He was incredible, very knowledgeable. Spent time with me to explain the situation. Walked me through the protocols of proactive protection, very impressive. I do wish you guys were open on the weekend Saturdays and Sundays. That would be helpful for not only myself, but I'm sure other clients. And it's a little pricey.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Tony, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Allen

My mom's calls are forwarded to my phone. She chose 2-10 Homebuyer's Warranty for the ease of it, I guess. A lot of times we can't get anybody if it's a Thursday or Friday - we can't get anybody till Monday or Tuesday. We're trying to use it now. We called about our icemaker in our refrigerator and the service tech is having to order parts so it's still delayed.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Allen, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Sep. 20th, 2023

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Frank

It was a great experience. Had to use it for my refrigerator and they already got someone out here to connect me with. The guy got here within a few days and tried to take care of the problem. The problem actually wasn't resolved and so someone came back out again to make sure everything was done and that's just satisfactory. They definitely responded back pretty promptly and that definitely made it easier to deal with.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Frank, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Greg

Overall they seem like they're a pretty fair company. I did have an issue with them on my very first claim when they didn't cover something and I'd only lived in the house for one day. But since then I've used them probably four or five times and at each time they repaired what they needed to. So after the rocky start, they've been a fairly solid company when we needed them. And everything worked out, there was no hidden cost or anything extra.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Greg, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Sheryl

I've dealt with other ones and there were a lot of hidden expenses versus 2-10. They were very responsive. And they followed back up to make sure everything was done. Especially if you do it directly on the portal, it's really quick and fast. When I was trying to get my air conditioning replaced, the switch was replaced and they were able to get someone out within a day or day and a half. Further back, when I was trying to get my AC replaced, it was not the best. I know we were all going through COVID-19 at the time. But my most recent interaction with them was better.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Sheryl, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Yasmin Licha Lake Worth, FL

When I purchased the condo, the previous owner gave me the services of 2-10 Home Warranty. It has been a lifesaving decision. I was able to service and or fix the appliances of the condominium without spending too much money. Every service technician that has come out has been super professional and knowledgeable.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Yasmin Licha, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 13th, 2023

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Carol Loganville, GA

I’m glad we chose to have 2-10 Home Buyers Warranty because we have had to use several times and it has saved us a lot of money and hassles. If one company was to busy they found us another company to come out. We’re very satisfied.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Carol, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 13th, 2023

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Linda Wilmington, NC

My warranty has run out and I have signed up with another company. I looked online at the reviews and the charges, as well as the benefits, and I went with one of the top companies. Overall I was satisfied with the service I received from 2-10.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Linda, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 6th, 2023

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Daniel

Any problems in my home have been fixed without issues. The technician showed up on time and fixed my dryer within 4 days since he had to wait on the part. I've had them come out at least 4 times in the past 2 years and have no complaints. Good company.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Daniel, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 6th, 2023

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Judy Macclenny, FL

I have had 2-10 for the last 3 houses I have owned. I like your company. On my most recent call; a contractor call me within 30 minutes of making the claim. I was shocked at how fast the response was. Jarvis HVAC was great. They answered my questions and didn't try to pressure sell me into anything but the repair.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Judy, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 5th, 2023

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Richard

My problem is fixed for the price of the deductible which is very reasonable. The only downside is that you are at the mercy of the selected contractor’s schedule. Sometimes it’s the next day…sometimes it’s a week. Depending on your issue that can be a problem.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Richard, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 5th, 2023

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Lynn Anglin Winslow, AZ

I’ve used 2/10 home warranty for 20 years now and recently recommended this service to all My real Estate clients over the last 20 years. They stand behind their service on their claims. They are the most outstanding warranty service I’ve ever used an experienced in my 20 years as an agent.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Lynn Anglin, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 5th, 2023

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Christine

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Christine, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Janet

This year it's been very good. The air conditioner was the best because I did get service right away. The refrigerator still took about 2 weeks, but the air conditioner was immediate. There's been times where I had to wait 2 months to get my stove fixed and it was not really acceptable, but this time I was able to get my air conditioner fixed in about 4 days, so I did like that.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Janet, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Sima

I think they've done a really good job, especially recently, with live people that you can actually speak with. There's ease of putting a request in online, but it's also good to have a live person who you can communicate with and they're good about that. They will call you back if you need to speak to a live person as well.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Sima, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Linda

I had 2 home warranty events happen in less than 30 days and they were so on top of it. The online site were great, they had my claim, they had my guy appointed, they had everything I needed. It was remarkable and it was fast and I needed it to be.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Linda, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Gabrielle

They are very responsive and the vendors that they use are also very responsive and normally reach out to me the same day. They have someone out to my house within a day or two to fix whatever the issue is, so I just think that's excellent.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Gabrielle, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Gladys

Every time I've had questions, they've been answered accordingly and appropriately, courteously and professionally. All the technicians that have come out to do any of my repairs have always been very professional, courteous, and did the job.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Gladys, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Carter

Their online resources are very good and they have prompt response times when you submit new claims. However, it's almost impossible to get someone on the phone, which perhaps is their business model, but their online resources are very good. We are very pleased with their promptness and ability to fix our problems. We only had one bad experience where a contractor came, kind of diagnosed it and then disappeared, but we were fully refunded our out of pocket fee and we were given a different contractor who was great.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Carter, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Jolonda

2-10 is hands down, the best. My air condition stopped working and I called them and once I reached someone, someone called me back immediately to come fix my air condition. It takes too long for somebody to answer the phone sometimes.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jolonda, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Mark

It was very prompt service and when I had a question, they were able to come get the answer back to me as quickly as possible. It literally only took a phone call to get a plumber here for a repair. They replied back promptly when I had questions about what was covered.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Mark, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Andrew

This week my air conditioner went out and ended up calling a person out here who fixed it really quick. I feel like the communication between different departments isn't very great. It puts a lot of the onus onto the warranty user to actually communicate between different departments instead of them being able to have internal communication to get issues sorted.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Andrew, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Kevin

I had a hot water heater issue and I made a phone call to the 2-10 customer service desk and within about 6 hours, I received a phone call from a local hot water company plumber and my issue was resolved in a very quick manner.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Kevin, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Lisa

They are very customer focused. They want to do the right things. That's why we chose them again for another year, and we'll probably continue to keep them because of that. If there's an error or anything, they definitely want to make anything right. We've had several issues with our air conditioning unit and they have had to come out several times and every time we've called, they just went above and beyond at this point to make sure that it was taken care of.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Lisa, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Renita

There was a time where I had a leaky faucet, and I reached out to 2-10. Within less than 2 hours I had a confirmation and an appointment scheduled for a plumber to come out. Everything happened very quickly, very timely, and very efficiently. Very happy with the service that I received on that particular request.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Renita, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Dominick

I've had other home warranty programs and by far 2-10 is the best. The compressor for my air conditioning unit went out, I submitted a claim online and a technician called me that day. They got everything done in a timely manner and I was very pleased with that.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Dominick, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Manfred

The compressor in my air conditioner went out and they fixed the whole thing. Then there was an issue with the contractor that originally came, and 2-10 replaced the contractor very quickly without me having to do anything. So I thought that was pretty cool.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Manfred, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Anonymous

For an older person, I wish they weren't so computer heavy and they were more in person phone call friendly. The process is very good and I've had my garbage disposal replaced, I've had my garage door repaired, I've had the air conditioning service and also repaired.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 7th, 2023

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Vincent

So far everything is good and we like it. I put in the request and someone called me and scheduled right away. They were very good at communicating and scheduling and they completed job. Then 2-10 would call me and check on me and ask how was my experience and if anything I needed.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Vincent, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 7th, 2023

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Sheila

When I needed help they came right out and fixed it, so I'm very happy with it. I called because my kitchen stove wouldn't work. And they sent a young man out and he looked it over and he fixed it on the spot. It's a very good deal. I'm very, very happy with it. I've had no trouble with the their repair people.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Sheila, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 7th, 2023

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Rodney

I was told that my A/C was bad and might need to be replaced by a licensed guy that was doing some other work. I was having my foundation fixed. I called in that day and they had somebody call me back and set up an appointment and actually and the guy came and due to some confusion he came back and he fixed it. It was a quick response.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Rodney, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 7th, 2023

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David

The service guy was really cool. Got the job done quick, knew what he was doing, didn't mess around. Once the parts came in and stuff, he was over and he got it taken care of right away and we're hoping this next thing with our washer is going to be about the same.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi David, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 6th, 2023

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Reverend Kayelily Middleton Raleigh, NC

We have had a different home warranty company in a previous home and 2-10 is far superior. It is easy to go on line and put in a claim. So far they have replaced our leaking hot water heater and repaired the furnace. The contractors they have hired to do the jobs have been very reliable and responsive. We are pleased.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Reverend Kayelily Middleton, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 17th, 2023

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