2-10 Home Buyers Warranty: Read 4,451 User Reviews From Real Homeowners

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Verified Customer

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Katrina

I put in a service request, and they sent the people out to take care of it. The only problem I have that is I have two units and both of them don't work. They did a pretty decent job of getting me in contact with somebody is just that I had ever since this winter, I've not had heat. And I use the home warranty and they have sent people out and stuff but it's still not fixed.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Katrina, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Feb. 5th, 2024

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Verified Customer

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Melvin

I needed a compressor and I had a leaked in my HVAC, and they replaced it because of the year and the repairs that was needed on it. So I was very pleased. They honor their warranty that they offer people. But I know a lot of companies don't.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Melvin, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Verified Customer

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Beverly Schertz, TX

No more frustration trying to find a company for the issue and has a client friendly way of handling claims. Other home warranties have way too many cumbersome steps and red tape when issuing a claim. 2-10 Home Buyers is not like that

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Beverly, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 25th, 2024

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Richard Atlanta, GA

The warranty is fine but they need to find better repair companies. A_c companies was suppose to call and set up and appointment to come see why heat pump is freezing up and tripping inside breaker and they canceled the work order and said it was the electrical company needs to come out and never once called. The electrical companies said A/C company needed to.change fuses in heat pump and they won't even come check it out.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Richard, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jan. 25th, 2024

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Verified Customer

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Karl

I've been a customer with them since 2004. So believe me, if they weren't doing a good job, I wouldn't have stuck with them. So they've been very good to myself and my family. Anytime I've called, I've gotten timely service. If I had any conflicts with the contractors, they stepped up on my behalf.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Karl, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 13th, 2023

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Edie Dunn Charlotte, NC

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Edie Dunn, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 28th, 2023

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sharon norris

I switched when their name came up on my financial institution app. Having lost my husband last year I needed more things covered than my old company. It just happened that I needed some work done. I was very happy with the company they used. I have already recommended them to my sister-in-law. They are not happy with their current company.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi sharon norris, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 27th, 2023

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Eydie

When there is a problem, you can't get a hold of a person necessarily. Everything's done through the app, and luckily I found that there are local area managers. I found that if you go to them, it's much better. It's not perfect, but, you end up with someone better. It's just getting the right person. I told somebody who's buying once their builder's warranty goes out to call me and I'll tell them about y'all.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Eydie, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Roderick

You can use their website. It's pretty easy to navigate your request and then once you put in a request, it's a pretty fast response back through emails/phone calls as far as setting up someone to come out to check on the issue.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Roderick, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Josefina

Your customer service kind of sucked, but now your service has gotten a little better. I did decide to give you another try, and now your customer service is really good. Everything is easy to do on the portal. And they are pretty knowledgeable, but if they don't know they go to try and find out if it is covered or not.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Josefina, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Brett

My air conditioning unit went out and I put an online report in. I received the call the next morning from 2-10 stating that somebody will be in touch with me and exactly 35 minutes after that, the air conditioning and heating company called. His name was Lee. He was very competent, very knowledgeable.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Brett, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Kevin

It's a great company. They get somebody right away. And it's amazing if you use the home owner's portal how much faster you get responses than you do when you call. Just a month ago I had a couple of water leaks on my copper pipes. I called them and the next day I had all tech plumbing out and they fixed them. I paid my 100 bucks and then it was done. It saves a lot out of pocket up front, so I I can't complain.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kevin, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Bruce

I've used it a few times. They have been very responsive and quick and I've been satisfied with their performance. It was recommended to me by someone doing repairs at our house. He said they were very good and they've been very good.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bruce, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Dean

Very pleasant, professional, and quick responses. We're pleased with them and we've used it several times. We had a problem with our air conditioning and they immediately sent it out to a company, a contractor, and they responded that afternoon. They came out the next day, repairs were done, we paid our copayment and everything worked fine.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dean, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Leander

Most of the time I called they did get things taken care of, everything got fixed. They had to fix the electric the outlets - they found out there was wiring stuff that was messed up - so they fixed that. So I'm very satisfied.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Leander, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Anonymous

I needed to use the warranty recently actually. I think we went online, we submitted the request and they actually replied really fast. I think it was like they started working the claim right away, giving us an update the very next day. I got an actual call from the vendor, so that's what I like the most. They're very responsive.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Tiffanie

They've gone up a significant amount in price. I know everything else has, but it was a lot, didn't used to be so much. Needed to use it with for my air conditioner. Called to get somebody come out and they hooked me up with a company that came out when they said they were gonna. It was not a long wait. It was good.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tiffanie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Anonymous

I just used my warranty a couple of weeks ago. I called them, the contractor came out, and he's actually still working on my issue. And I mean everything was resolved. Sometimes it's difficult to get in touch with them on the phone.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Robert

They understand what's going on when I talk to them and explain things, and they come ready to make the repairs. We refer them to other people all the time. The people they send are always very kind, very nice, very well mannered, and they do a good job.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Timothy

Every time I've had an issue after I called, it was resolved very quickly and I haven't had any time between having to wait and try and figure things out myself like I do with other companies. You guys have just done a great job and I really appreciate it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Timothy, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Anthony

Our air conditioning went out on a Friday so we called. As soon as we called, we got feedback. They kept us in the loop. I knew by e-mail and phone call when somebody was coming and I was kept informed all throughout the process. We had to wait over the weekend but then the next week we got the A/C fixed.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anthony, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Maria

Just recently my washing machine went out and the dryer was having some issues. I submitted a claim online. They had an option to where if I went out and brought a brand new set they would give me $150 apiece. So I utilized that part of the program.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Maria, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Anonymous

When I called, they were very professional, attentive, friendly, and responsive. They're great and I highly recommend them. When our A/C unit was not working properly while it was incredibly hot here in Arizona, like 115, they were prompt and fixed the situation. They found that it was low in Freon and they filled it and just did a nice check.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Rakederick

My A/C went out and I had to replace the compressor and the wiring. The A/C company came out three days later and had everything back up and functioning. It's still working right now. I pretty much had help with everything, so it wasn't a matter of trying to find someone. The only issue I had was the A/C company, but even then they did a good job.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rakederick, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Robert

They're very knowledgeable and they take time to work with you. The only other thing that I'd like to share is that I'm 77 years old. I'm not computer savvy. They need somebody to answer the phone when when you call instead of a recording.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Alexandria

Anytime that I've needed help, it's been a pretty quick response and then also they quickly get the work done. In the same week, my water heater went out and my air conditioning went out and I was able to get a water heater in about 4 business days and a technician for my air conditioning came out within 24 hours and fixed it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Alexandria, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Michael

They have been very responsive. We have no complaints at all. We had to have our air conditioning repaired and they came out right away. Then also they serviced the dishwasher and the response time was quick and the service was good and effective. We liked them so much that we bought a warranty on our new home in Arizona.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Darrin

I had no trouble with them, they've been good to me. Every time I call or schedule an appointment I'm always be taken care of. I just went online and set it up. And I got a couple emails saying when they are coming out, when they are gonna work here, and what company I'm using.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Darrin, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Tarsha

It's a good company. They are very responsive and knowledgeable of their products and services. I've had to use it several times for my microwave and my refrigerator, and they were able to get a technician out to diagnose for repairs. They were pretty much on top of timing and quality of work and also the company that they were sending out.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tarsha, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Jeniece

Every time we've had to use it, they've called within a reasonable amount of time and we got everything taken care of. The latest was our dishwasher. The person came out, figured out the problem, and was able to handle it with ease and he was very courteous.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jeniece, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Daniel

Very efficient, no delay in time. Each time that I've had to use my warranty, the representative has been very knowledgeable about what we're needing and very timely in getting that claim taken care of. The contractors that they use are fairly good. We continue to use those contractors for other things besides 2-10 Warranty.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Daniel, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Tony

You guys are very responsive even when my first vendor did not respond in a timely manner. And so I really appreciated the feedback, the follow up that was very important to me. My air conditioning was out and the first company H2HVAC was horrible. They were not timely, they did not communicate. When they did communicate, they communicated very very late. It was just a bad experience with them. However, you guys sent out another company with Lenari air conditioning company and they were fantastic. I cannot speak more highly of Joe, who is the HVAC person. He was incredible, very knowledgeable. Spent time with me to explain the situation. Walked me through the protocols of proactive protection, very impressive. I do wish you guys were open on the weekend Saturdays and Sundays. That would be helpful for not only myself, but I'm sure other clients. And it's a little pricey.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tony, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Yafeu

They've been pleasant to deal with when I've dealt with them. The people that have come out have been good. Our hot water tank broke and it was leaking and we needed one immediately. And they couldn't seem to figure out how to get one to where we live, and they couldn't figure out how to get it to the store and then for the the installer to pick it up. I mean the whole thing was just very incompetent and it was something that was urgent and needed to be replaced immediately. So that was a very negative experience and otherwise just repairs that we've had done over the years have worked out great.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Yafeu, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Allen

My mom's calls are forwarded to my phone. She chose 2-10 Homebuyer's Warranty for the ease of it, I guess. A lot of times we can't get anybody if it's a Thursday or Friday - we can't get anybody till Monday or Tuesday. We're trying to use it now. We called about our icemaker in our refrigerator and the service tech is having to order parts so it's still delayed.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Allen, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Sep. 20th, 2023

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Verified Customer

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Frank

It was a great experience. Had to use it for my refrigerator and they already got someone out here to connect me with. The guy got here within a few days and tried to take care of the problem. The problem actually wasn't resolved and so someone came back out again to make sure everything was done and that's just satisfactory. They definitely responded back pretty promptly and that definitely made it easier to deal with.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Frank, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Greg

Overall they seem like they're a pretty fair company. I did have an issue with them on my very first claim when they didn't cover something and I'd only lived in the house for one day. But since then I've used them probably four or five times and at each time they repaired what they needed to. So after the rocky start, they've been a fairly solid company when we needed them. And everything worked out, there was no hidden cost or anything extra.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Greg, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Sheryl

I've dealt with other ones and there were a lot of hidden expenses versus 2-10. They were very responsive. And they followed back up to make sure everything was done. Especially if you do it directly on the portal, it's really quick and fast. When I was trying to get my air conditioning replaced, the switch was replaced and they were able to get someone out within a day or day and a half. Further back, when I was trying to get my AC replaced, it was not the best. I know we were all going through COVID-19 at the time. But my most recent interaction with them was better.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sheryl, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Yasmin Licha Lake Worth, FL

When I purchased the condo, the previous owner gave me the services of 2-10 Home Warranty. It has been a lifesaving decision. I was able to service and or fix the appliances of the condominium without spending too much money. Every service technician that has come out has been super professional and knowledgeable.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Yasmin Licha, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 13th, 2023

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Carol Loganville, GA

I’m glad we chose to have 2-10 Home Buyers Warranty because we have had to use several times and it has saved us a lot of money and hassles. If one company was to busy they found us another company to come out. We’re very satisfied.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Carol, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 13th, 2023

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Linda Wilmington, NC

My warranty has run out and I have signed up with another company. I looked online at the reviews and the charges, as well as the benefits, and I went with one of the top companies. Overall I was satisfied with the service I received from 2-10.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Linda, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 6th, 2023

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Daniel

Any problems in my home have been fixed without issues. The technician showed up on time and fixed my dryer within 4 days since he had to wait on the part. I've had them come out at least 4 times in the past 2 years and have no complaints. Good company.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Daniel, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 6th, 2023

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Judy Macclenny, FL

I have had 2-10 for the last 3 houses I have owned. I like your company. On my most recent call; a contractor call me within 30 minutes of making the claim. I was shocked at how fast the response was. Jarvis HVAC was great. They answered my questions and didn't try to pressure sell me into anything but the repair.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Judy, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 5th, 2023

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Richard

My problem is fixed for the price of the deductible which is very reasonable. The only downside is that you are at the mercy of the selected contractor’s schedule. Sometimes it’s the next day…sometimes it’s a week. Depending on your issue that can be a problem.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Richard, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 5th, 2023

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Lynn Anglin Winslow, AZ

I’ve used 2/10 home warranty for 20 years now and recently recommended this service to all My real Estate clients over the last 20 years. They stand behind their service on their claims. They are the most outstanding warranty service I’ve ever used an experienced in my 20 years as an agent.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lynn Anglin, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 5th, 2023

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Verified Customer

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Christine

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christine, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Verified Customer

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Sima

I think they've done a really good job, especially recently, with live people that you can actually speak with. There's ease of putting a request in online, but it's also good to have a live person who you can communicate with and they're good about that. They will call you back if you need to speak to a live person as well.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sima, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Verified Customer

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Linda

I had 2 home warranty events happen in less than 30 days and they were so on top of it. The online site were great, they had my claim, they had my guy appointed, they had everything I needed. It was remarkable and it was fast and I needed it to be.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Linda, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Carter

Their online resources are very good and they have prompt response times when you submit new claims. However, it's almost impossible to get someone on the phone, which perhaps is their business model, but their online resources are very good. We are very pleased with their promptness and ability to fix our problems. We only had one bad experience where a contractor came, kind of diagnosed it and then disappeared, but we were fully refunded our out of pocket fee and we were given a different contractor who was great.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Carter, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Gabrielle

They are very responsive and the vendors that they use are also very responsive and normally reach out to me the same day. They have someone out to my house within a day or two to fix whatever the issue is, so I just think that's excellent.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gabrielle, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Gladys

Every time I've had questions, they've been answered accordingly and appropriately, courteously and professionally. All the technicians that have come out to do any of my repairs have always been very professional, courteous, and did the job.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gladys, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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