2-10 Home Buyers Warranty: Read 4,320 User Reviews From Real Homeowners

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Jason Saint Charles, MO

No real complaints at the moment. They answer their phones and send people out to fix my problem.

7 years ago

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Gerri Hand Clementon, NJ

It was wonderful. All I had to do was make the initial call and they handled the rest.

7 years ago

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Corinne Mitchell Sacramento, CA

I called several weeks ago to get service for our refridgerator and no one has contacted us! The woman I spoke with was very nice and took our request and assisted us and was very professional, but no contractor has called

7 years ago

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Diana Indianapolis, IN

Very pleasant to work with. Very courteous & knowledgeable & caring about your situation

7 years ago

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George Hopson IV Evansville, IN

They say the right things when you get started and after that, the service goes down hill. They make claims a headache. This is the worst service to have.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi George Hopson IV, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 5th, 2023

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Verified Customer

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Sandi Thigpen Suffolk, VA

No group code available for appliance replacement discount

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sandi Thigpen, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 21st, 2023

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Verified Customer

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C. Myrtle Beach, SC

It took 8 months to get my dishwasher fixed.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi C., thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 10th, 2023

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Verified Customer

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Christina Columbia, SC

Right now, they keep issuing providers that are not doing what they're supposed to do.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christina, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Feb. 10th, 2023

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Verified Customer

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Mark Francis Furlong, PA

Lack of integrity; contractors go out of their way to find reasons the warranty can not be used.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mark Francis, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Verified Customer

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Lisa Canton, GA

Our service provider was a fraud and not licensed; did not vet him properly.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lisa, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 26th, 2022

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Verified Customer

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Scott Clarksville, TN

The process takes a while but in the end it was free

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Scott, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 19th, 2022

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Verified Customer

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Brooke Melhorn Knoxville, TN

Terrible phone wait and did not send an honorable company to handle my air conditioning problem

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Brooke Melhorn, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 19th, 2022

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Verified Customer

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Anna Birmingham, AL

Terrible customer service, virtually impossible to speak to someone due to hold times up to 2 hours

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anna, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Verified Customer

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Jack Cunningham Southlake, TX

They don't always pick the best repairmen.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jack Cunningham, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Verified Customer

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Samuel Adebonojo Dayton, OH

Denied the replacement of the garage door suport

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Samuel Adebonojo, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Verified Customer

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Melanie A Roscoe Linden, NC

Water streaming through light fixtures downstairs not considered emergency, no water for 5 days!

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Melanie A Roscoe, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Verified Customer

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Cheryl Wright Sicklerville, NJ

It takes more than 30 days to complete a call. They never answer the phone or return phone calls.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cheryl Wright, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Verified Customer

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John Tucson, AZ

They declined the repair when my house flooded with water and rain on my floor.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi John, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Verified Customer

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Jeramey Shaw Alpharetta, GA

Difficult to reach customer service. Contractors are not consistent.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jeramey Shaw, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Verified Customer

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Ash H. McDonough, GA

Hard to get a person on phone to explain process

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ash H., thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Verified Customer

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Deborah Ann Carter

I reached out about a washer repair. repairman came said he fixed. start to wash same issue

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Deborah Ann Carter, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Aug. 8th, 2022

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Verified Customer

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Dan Hazelwood, MO

Left my claim for weeks without ordering new parts for an AC in heat advisory weather

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dan, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Verified Customer

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Sarinna Woodstock, GA

My refrigerator was broken and the warranty did not cover it because of pre existing conditions.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sarinna, we're sorry to hear how you feel. What you described is not the experience we aim to provide as we pay out 97.5% of all claims placed with us. If you feel we did not honor our coverage, please give us a call and we will review your claim with you. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time.

Jul. 28th, 2022

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Verified Customer

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Jerry Harris Myrtle Beach, SC

Washing machine not fixed since February. On second service provider and still no completion date.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jerry, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jul. 21st, 2022

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Verified Customer

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Disappointed Alexandria, VA

Run around between 2-10 staff and contractor. Contractor disappears without problem resolution.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Verified Customer

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P

Horrible service or lack there of. no service has been done or completed 4 months later.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi P, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jul. 21st, 2022

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Verified Customer

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Edward Johnsen Charlotte, NC

Difficulty in reaching customer service.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Edward, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Verified Customer

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Theresa wagner Hereford, AZ

Need an electrician and they have none in my area

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Theresa, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Verified Customer

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Joshua Fort Valley, GA

I needed to use my warranty and they didn't honor my request.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Joshua, we're sorry to hear how you feel. What you described is not the experience we aim to provide as we pay out 97.5% of all claims placed with us. If you feel we did not honor our coverage, please give us a call and we will review your claim with you. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time.

Jul. 13th, 2022

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Verified Customer

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Susan Greene Marietta, GA

You couldn't depend on the contractors to get in. touch with you. The work was never covered.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Susan, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Verified Customer

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Veronica sadler Waddell, AZ

Takes forEver to get jobs done and usually 2different companies

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Veronica, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Verified Customer

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Lori B Stephenson Wilmington, NC

You do not have good customer service or communication skills.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lori, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Verified Customer

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Tanya Burks Aurora, CO

Some of the contractors are rude and unprofessional

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tanya, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 3rd, 2022

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Verified Customer

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DeVon Florissant, MO

Vendors that you guys use aren't reliable

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi DeVon, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 26th, 2022

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Verified Customer

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Thomas Prince Alpharetta, GA

Takes too long to get parts needed for repair

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Thomas, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Verified Customer

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Thomas Farley Williamsburg, VA

Take forever to resolve claims for simple items such as a hot water tank.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Thomas, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Verified Customer

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Randi Scharff

You rarely have service providers in our area. Very frustrating!!!

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Randi, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Verified Customer

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Mary Louise Billingsley

Because I never can get anyone on the phone

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mary, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Verified Customer

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Randall Webster

Not timely response from hired contractors

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Randall, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Verified Customer

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Christine Tempe, AZ

They're completely unresponsive, there's no urgency, we were without heat for over a month.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christine, we're sorry to hear about the issues you've experienced. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thank you for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 31st, 2022

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Verified Customer

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Salvadore

Takes forever to get a hold of someone. It is very extremely hard to do.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Salvadore, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 23rd, 2022

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Verified Customer

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Breana Montgomery, AL

Customer service line is long. My item is still not fixed. I want someone to call me.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Breana, we're sorry to hear your item is not fixed. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Feb. 23rd, 2022

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Verified Customer

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Charles Martin Denver, CO

Would like a lower rate. I'm on a fixed income

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Charles, thank you for your feedback and for being a part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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Verified Customer

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Diane Murfreesboro, TN

Terrible wait times on the phone and poor customer service and awful resources.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Diane, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Feb. 16th, 2022

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Verified Customer

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Kishor patel Naples, FL

Cannot get work done have multiple issues since first week of dec still none been taken care off

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kishor, we're sorry to hear your issues haven't been resolved. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Feb. 16th, 2022

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Verified Customer

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Anita Rice Mesa, AZ

No heat in my house while i had a 90-year-old guest. They made no effort to expedite their help.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anita, we're sorry to hear about the issues you've experienced. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thank you for your feedback and thank you for being a part of 2-10 Home Buyers Warranty.

Feb. 1st, 2022

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Verified Customer

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Gordon Hecht Ormond Beach, FL

Terrible communication and unable to resolve claims

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gordon, we're sorry to hear you feel that way. What you described is not the service we aim to provide. We'll do our best to provide a better experience next time. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 1st, 2022

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Verified Customer

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Peter Stroup Golden, CO

their contractors due not follow up as required

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Peter, we're sorry to hear about the issues you've experienced with our independent contractors. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jan. 24th, 2022

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Verified Customer

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Saundra Dendy Carson, CA

Submitted Several requests never received call from vendors

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Saundra, we're sorry to hear you're still waiting for contact. We're here to help. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty with your service address, and we'd be happy to review your claim and help you get this resolved.

Jan. 24th, 2022

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Verified Customer

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Tim Vail, AZ

I really dislike that every call has a minimum charge

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tim, thank you for your feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. Thank you for being the best part of 2-10 Home Buyers Warranty.

Dec. 29th, 2021

2-10 Home Buyers Warranty Reviews