2-10 Home Buyers Warranty: Read 4,074 User Reviews From Real Homeowners

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ZA Phoenix, AZ

Called in with a/c out and asked for it to be expedited since are are under 110 degree weather. They said unless the state declares a state of emergency they don’t care. Two young kids with a house that should hit 110 which is very dangerous and they don’t care. Avoid them

5 years ago

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William Stanley Wayne, PA

First call encounter rep with attitude. Apparently when my heater broker down at night in sub-zero weather with 4 young children and they did not answer, my call another contractor is not covered. AVOID this Company!!!!!!!!!!

5 years ago

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Annette S. Buffalo, NY

Being a first time home owner can be a bit scary , with 211 I'm able to enjoy my home and not worry about affording repairs.

5 years ago

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Richard Barron Warren, OH

Do not even attempt to do business with 2-10. They contract with high pressure contractors that insist on arriving to make repairs that are clearly (per the 2-10 representative) not covered. Realtors pressure sellers to buy this service because it makes the buyer feel secure with the purchase when nothing could be further from the truth!

5 years ago

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Glenn Williams Noblesville, IN

Customer service is horrible. Had to call them 4 times in a day before I got to speak with anyone. Once i did they did not apologize for my experience. Asked to speak with manager who would not take my call and promised call back that never occurred.

5 years ago

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Mary Bordentown, NJ

My request, the call from the service company and the work performed were all handled professionally. The repairman was especially good at his job.

5 years ago

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Naresh Colonia, NJ

I spoke with multiple representatives while renewing my warranty and adding other components. They were very helpful and knowledgeable.

6 years ago

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Brittany Therrien Fremont, NE

Very quick respinse time! Love the convenience of being able to submit a claim 24/7. Very friendly customer service.

6 years ago

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Bruce John Stroud Medford, NJ

I would give 0 stars if it were an option. The people were sympathetic but could care less.2 weeks for a hot water heater. This is unacceptable. The contracture was rude, overpriced and could care less. I will not use this company.

6 years ago

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Mark Williams Baaith , Grand Island ,NY Grand Island, NY

Poor response time, One service provider in my area, Poor customer service, Called with no heat, 5 days later I call back and ask "wtf", and we spent 20 minutes on how offended the rep was at my language..while my kids shivered....

6 years ago

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Melissa Waterford, NY

It would be better if they allowed the customer to find a contractor. Long wait time with the one they assigned to the job which most recently led to 10 days without heat, for a repair that took less than 20 minutes

6 years ago

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Dennis Southampton, PA

You were great with communication. You called me often to update me on the process and explained each step clearly.

6 years ago

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Doris Brunswick, GA

1 year with purchase of new home. Yes, had to use it. Service was fine. Now time for renewal. $800 for a year. Very high. Shop around. I got Choice for half that....same coverage.

6 years ago

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Kathy Orlowski Maryland Heights, MO

2-10 has been very unreachable, no followups, and do not seem to make customers number one concern. Our issue has been dragging on for over 3 weeks. Our contractor on the other hand, Zeller, has been wonderful in responding and trying to get 2-10 to get us an update

6 years ago

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Manish Hasrajani Hillsborough, NJ

They unfairly pass on the cost of the repairs to the customer by letting contractor charge for uncovered/unwanted procedures in the repair. Contractors use those uncovered charges to recover the underpaid labor cost.

6 years ago

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Douglas Lindley Dayton, OH

Service is good if the problem is remedied on the first visit. If 2-10 has to make a decision on the repair recommendation, it takes forever, is poorly communicated , with little regard for the clients inconvenience.

6 years ago

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Jenny Davis Milton, TN

This company has been unable to follow through and after months of phone calls my HVAC unit is still not working properly. This home warranty was purchased with my new home. It is a joke. Better to have no warranty service than use this company.

6 years ago

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Bridget Jimenez Spotsylvania, VA

Insurance scam at best, legally tricking and misleading homeowners. Contracts are highly questionable. We contracted with 2-10 in May of 2017, and have regretted it ever since discovering an electical problem in our home. They are smart mouthed, dishonest and you will be very sorry if you throw your money away on this scam of a company.

7 years ago

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Juliana Windsor

When they finally get out there, most service is good

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Juliana Windsor, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 19th, 2024

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William Connor

Great quick service, the technician was awesome .

6 months ago

Reply from 2-10 Home Buyers Warranty

Hi William Connor, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 31st, 2024

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Mary Welth

Needs a better HAV maintenance service schedule.

6 months ago

Reply from 2-10 Home Buyers Warranty

Hi Mary Welth, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 22nd, 2024

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Ahmad Benu

They are a good company They fix or replace what broke

6 months ago

Reply from 2-10 Home Buyers Warranty

Hi Ahmad Benu, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 16th, 2024

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Regina Lawson

I like the service and the quickness. So far trustworthy

6 months ago

Reply from 2-10 Home Buyers Warranty

Hi Regina Lawson, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 8th, 2024

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Christina Bowen

I'm very impressed with 2-10"s service and contractors

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Christina Bowen, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 29th, 2024

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audrey freeman

Vendors you use are great. Claims are easy to submit

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi audrey freeman, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 25th, 2024

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Stella Hardy

Service was awesome, very pleased with Techican

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Stella Hardy, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 25th, 2024

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Walter

Ease of submitting the claim. Cost and savings

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Walter, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 22nd, 2024

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Robert Stacie Coomer

Fast service. Always there when needed. The price is nice!!

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Robert Stacie Coomer, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 17th, 2024

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James Bush

Excellent service and excellent professionalism

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi James Bush, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 3rd, 2024

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Susan Shaffer

Ease of making a claim and response time excellent!

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Susan Shaffer, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 3rd, 2024

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Mazel

Great service ! Timing, cost, and outcomes!

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Mazel, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 3rd, 2024

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Mike In NC

Excellent prompt service. Highly recommend them.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Mike In NC, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 28th, 2024

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Deborah King Houston, TX

Ease of use and convenience in finding a repair technician.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Deborah King, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 11th, 2024

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Verified Customer

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William Little Rock, AR

Responsive and timely replies to requests and inquiries.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi William, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 10th, 2023

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Verified Customer

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Terry Limehouse Thonotosassa, FL

Dishonest technicians . If this company stands behind they're diagnosis , then 210 is not a good company.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Terry Limehouse , we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Verified Customer

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Kenneth Brent King Asheboro, NC

Always slow, takes forever to get anything assigned to a contractor, Sears sucks, and half my stuff is never covered.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kenneth Brent King, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Verified Customer

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Mike Topeka, KS

It took over two hours on hold to get a person on the phone to talk with

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mike , thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Verified Customer

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Wayne Jenkins La Vergne, TN

There helpful and there when you need them to be

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Wayne Jenkins , we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Verified Customer

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Mr.Okonkwo Gambrills, MD

It took time but everything was resolved at the end

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mr.Okonkwo, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Verified Customer

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Tiffany Matthews Middletown, DE

Most claims are handled quickly and without issue.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tiffany Matthews, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Verified Customer

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Tim Littleton, CO

Customer service response is terrible, after I renewed my agreement I can not get a hold of any support.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tim, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Oct. 21st, 2022

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Verified Customer

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Eduardo Norcross, GA

I have a leaking bathtub, the pipe is leaking, haven't resolved it yet.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Eduardo, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Oct. 21st, 2022

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Verified Customer

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DEROND Julius RICKS Pikesville, MD

The process to request services was easy.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi DEROND Julius RICKS, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 19th, 2022

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Verified Customer

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David Earl Parsons Mesa, AZ

Always takes care of my issues. Great customer service.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi David Earl Parsons, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 19th, 2022

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Verified Customer

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Jemima Onyango Columbia, SC

Sometimes they fulfill your request and sometimes they don't

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jemima Onyango, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 19th, 2022

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Verified Customer

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Evelyn El Dorado Hills, CA

Hold times are consistently 2+ hours and resolution isn't complete without 3 or so calls for several service requests.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Evelyn, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 19th, 2022

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Verified Customer

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M Reese Huntsville, AL

Patches old outdated equipment. Fixed covered items on my own to not deal with being denied.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi M Reese , we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Verified Customer

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Chris Cox

Hard to get in touch with anyone and they don't do a good job on calling or following up on stuff

2 years ago Edited August 11, 2022

Reply from 2-10 Home Buyers Warranty

Hi Chris Cox , thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Verified Customer

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D Chicago, IL

I'm not sure why I have to pay fee after paying a monthly fee

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi D, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Verified Customer

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Jamie Compton Lula, GA

It took two months and three companies to repair my air conditioner. The unit still doesn't function as it should.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jamie Compton , thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

2-10 Home Buyers Warranty Reviews