2-10 Home Buyers Warranty: Read 4,429 User Reviews From Real Homeowners

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Laura Heitman Cincinnati, OH

My AC unit has not been working properly since May. I called 2-10 in May and again in June for service. It was discovered that the condenser was leaking & needs to be replaced. 2-10 ordered the wrong size part and it sat in a warehouse for several weeks because they wouldn’t send it to my repair company. I am still waiting for my AC to be repaired! It has been very hot & humid & I have asthma. I don’t feel that 2-10 cares about customer satisfaction. I will not be renewing my contract with 2-10.

7 years ago

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J Spotsylvania, VA

Unreliable vendors and no sense of urgency from anyone at 2-10 itself. First appliance vendor took our $100.00 deductible and never came back. Second vendor has taken a month and a half only to tell us that it would be repaired by LAST WEEK...still no refrigerator/freezer in our home. the "escalation department" is nothing of the sort. More of the same...no returned calls or emails. All the while, no working refrigerator/freezer for my family Wondering why I spent $500 on a home warranty with 2-10. If there was a negative star rating...2-10 surely has earned it.

7 years ago

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Gina Decatur, GA

My AC has been out for 8 days at this point and counting. I live in GA and with the heat in August 90+ degrees and I keep getting delay after delay on getting it fixed. I was told I was prioritized was placed on the "will call" and my AC would be fixed within 3 days. On day 3 I was told the supply house they requested the part from does not have the part and it would be an additional 3-5 days. 3 days later, told the part was on back order an they will email me when the part is available. Customer service is horrible as well as the warranty.

8 years ago

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Maya My McDonough, GA

They were my first home warranty company. I didn't choose them, the buyer did. The contractors were some of the worst but their escalation process resulted in my AC finally being fixed. I may or may not give them another chance.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Maya My, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 26th, 2023

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peggy cherry Fayetteville, NC

I had 2-10 home warranty when I first purchased my home. When it was time to renew their rates were too expensive. Their customer service was phenomenal. I had one thing that I called them for and they were on it. I would recommend this company for those that can afford them.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi peggy cherry, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 8th, 2023

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Ms Missy McDonough, GA

Originally, I had nothing but horrific experiences with 2-10 and their "trusted service contractors". These contractors are the most unprofessional, unknowledgeable, inconsiderate contractors ever. It was not until the escalation process where I was able to get the service I waited weeks for.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ms Missy, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 6th, 2023

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Michael Szabocsik

Honesty is was appreciated in response to questions

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Michael Szabocsik, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2025

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Eddie Smith

Easy to file the problem and getting a resolution quickly.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Eddie Smith, we're glad to hear your experience has been successful. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 24th, 2025

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Mohamad Khachab

A great company. I am glad I changed yo 2-10.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Mohamad Khachab, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 2nd, 2025

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Jennifer Stanzione

Best coverage hands down. Highly recommend.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Jennifer, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 30th, 2025

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Rich Gorgas

This is a great product and worth every cent to have

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Rich Gorgas, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2025

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Sandy J

Excellent warranty company. I will gladly renew for next year.

6 months ago

Reply from 2-10 Home Buyers Warranty

Hi Sandy J, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 8th, 2025

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Tammy Sollers

QUICK RESPONSE TO SERVICE CONTRACTORS AS SOON AS YOU PROCESS YOUR REQUEST

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Tammy Sollers, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 5th, 2025

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Anna Granger 704.650.5707

Great experience - great HVAC technician!!! Rely HVAC - highly recommend!

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Anna Granger 704.650.5707, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 31st, 2025

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Ray

Very easy to file claim and everything was handled very quickly and easily.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Ray, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 31st, 2025

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Donna Perry

2/10 has saved us alot of money and they have approved every claim for us

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Donna Perry, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 11th, 2025

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Verified Customer

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Sheryl Gregory

We received top notch professional service.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Sheryl Gregory, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 27th, 2024

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Verified Customer

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Vernon

I have no complaints. 2-10 is there when I need it.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Vernon, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 16th, 2024

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Verified Customer

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James Omaha, NE

Fast response and very knowledgeable service technicians

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi James, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 25th, 2024

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Verified Customer

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Anonymous

As soon as I reported it, they took care of us.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 13th, 2023

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Verified Customer

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Pamela

Worked on my new home 6 days after I moved in!!!

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Pamela, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 27th, 2023

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Verified Customer

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PY Middleburg, FL

Outstanding customer service. Very responsive.

2 years ago Edited November 20, 2023

Reply from 2-10 Home Buyers Warranty

Hi PY, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 21st, 2023

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Verified Customer

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Jonathan

Very easy process. The rep was very helpful.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jonathan, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 21st, 2023

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Verified Customer

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Robert

Although they're very attentive, they're not very organized.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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Lisa

The air conditioning unit was not operating, it was replaced.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lisa, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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Chris

They answer calls and they address issues quickly.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Chris, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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Thomas Cumming, GA

Time from report to service was wonderful. Service great.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Thomas, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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Renee Jacksonville, FL

Great and prompt customer service provided by each company

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Renee, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 25th, 2023

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Verified Customer

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Jon

Saved me thousands of dollars.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jon, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Jeffrey

One time we called for a plumbing issue, which was handled properly and efficiently.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jeffrey, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Damien

I had a fridge that needed fixing, I called, and they got somebody out here.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Damien, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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James

For the money, it was reasonable. Basically, I'm satisfied with everything.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi James, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Theresa Tucson, AZ

Easy to navigate easy to use fast service

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Theresa, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 13th, 2023

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Verified Customer

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Susan

Outstanding customer care And ask my issue are addressed

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Susan, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 13th, 2023

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Verified Customer

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Gerald

Quality repairman have always been provided

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gerald, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 8th, 2023

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Verified Customer

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Riller Clegg TX

Great service so far, pray it continues.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Riller Clegg, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 7th, 2023

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Verified Customer

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Nancy Brown

Value, vendors, ease of use. Only one vendor was slow

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Nancy Brown, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 6th, 2023

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Verified Customer

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Ella Houston, TX

Quick response to my problem. Some companys

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ella, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 5th, 2023

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Verified Customer

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Robert Rost Hilton Head Island, SC

All claims approved so far, good value. Would buy again.

2 years ago Edited September 13, 2023

Reply from 2-10 Home Buyers Warranty

Hi Robert Rost, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 5th, 2023

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Verified Customer

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Tyrone

My air condition failed and the claim was denied, as well as my attic fan. No help at all. I just think it's a waste of money.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tyrone, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Verified Customer

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Anonymous

They use great vendors, just a great company.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Verified Customer

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Brianna

My A/C went out and it was easy to use customer support.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Brianna, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Verified Customer

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Shannon Litchfield Park, AZ

Great value for money and peace of mind!

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Shannon, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 28th, 2023

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Verified Customer

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Leticia Yeboah Orange Park, FL

I like the promptness of taking care of repairs

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Leticia Yeboah, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 28th, 2023

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Verified Customer

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Donna Tucson, AZ

Took 4 days to get a plumber out. The business was busy and 2-10 wouldn't assign another.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Donna, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 26th, 2023

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Verified Customer

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John Hermitage, TN

Fast service. Quality servicemen. Good experience.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi John, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 16th, 2023

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Verified Customer

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Leigh

HVAC wasn't working, reported it and they came right out.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Leigh, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 6th, 2023

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Verified Customer

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Jason

Every time I call, they take care of what I need.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jason, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 6th, 2023

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Verified Customer

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Anonymous

It was very simple when I filed the claim.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 6th, 2023

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Verified Customer

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Anthony

2-10 Warranty responded back in a timely manner.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anthony, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 6th, 2023

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