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2-10 Home Buyers Warranty Reviews

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Johanna Virginia Beach, VA

They don’t give you a choice about who is coming to do the service but they are quick to respond.

5 years ago

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Reply from 2-10 Home Buyers Warranty

We’re glad that we could help resolve your service request. More importantly, we appreciate your honest feedback about the issue you had throughout the service request process. We want to make sure that we’re doing everything we can to make the service request process a positive experience for you.

May. 28th, 2021

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Colleen Virginia Beach, VA

The wait time to talk to someone in customer service is long. We might change to another company.

5 years ago

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Reply from 2-10 Home Buyers Warranty

We’re glad you had a positive overall experience with us based on your rating. More importantly, we appreciate your suggestions on how we can improve

May. 27th, 2021

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Donald Virginia Beach, VA

I have been on hold with them for hours before and I still have to pay extra for even though it was determined after three hours that it would be covered.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Thank you for your feedback, we are sorry for any confusion there may have been. If you have additional questions or concerns please do not hesitate to reach out to us. 800-775-4736

May. 25th, 2021

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Brigitte Atlanta, GA

I’ve had challenges with them. They offered little assistance when my AC went out after two years.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Hello Brigitte, we’re terribly sorry that the service request process was so frustrating. We hate letting our clients down. If you’d like, someone from our escalation team can contact you to discuss next steps.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We hope you’ll give us another chance to make this right.

Mar. 17th, 2021

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Cynthia Myrtle Beach, SC

Good at customer service. When my HVAC thermostat went out, they replaced it.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Wow, thanks so much for the excellent review, Cynthia. We’re happy to know that you’d recommend 2-10 Home Buyers Warranty services to others. Thank you for your continuing business.

Mar. 18th, 2021

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DAVID SONDERS Walnut Creek, CA

Not worth the money. Just a hassle. Contracted service providers are low quality, slow to respond. Nobody I'd hire if I wasn't forced to work with them.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Hello David, we’re sorry and disappointed about the poor experience you had with the independent service contractor we dispatched. We’re looping our contractor relations team in about this issue right now. If you’d like, we can contact you at your convenience about this issue.

You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right, and we hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Mar. 10th, 2021

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Calvin Kerns Spartanburg, SC

Fast claim service, fast to contact a contractor.. Friendly service rep.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Hey there Calvin Kerns, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Mar. 10th, 2021

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Barbara Louisville, KY

Unlike previous claims, the most recent was very disappointing. In the middle of winter, my hot water tank goes out and it takes one week without water to replace it.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Barbara, we’re really sorry about how long it took for us to address your service request. We hate letting our clients down. Someone from our escalation team can contact you to discuss next steps if you’d like.

If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
Our goal is to make the service request experience easy for you. We hope you’ll give us that chance again.

Mar. 10th, 2021

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B. Kelley Auburn, GA

The company they sent out did a horrible job and was only at the house 5 mins and then left - didn't even try to fix the issue. Also, they partner with subpar companies.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Hi B. Kelley, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 10th, 2021

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Charles Wiley Plano, TX

Have had two repairs done with 2-10 and their performance was great.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Hello Charles, we’re glad you had such a great experience with our contractors. Thanks for your continuing business with 2-10 Home Buyers Warranty!

Mar. 10th, 2021

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A Williams Newnan, GA

Great Home warranty company!! Very professional service and quick response.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Hi A Williams, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Mar. 10th, 2021

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Barbara Sugar Land, TX

Customer friendly; prompt responses; dependable; easy to navigate

5 years ago

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Reply from 2-10 Home Buyers Warranty

Hello Barbara, we’re glad you had such a great experience with our contractors. Thanks for your continuing business with 2-10 Home Buyers Warranty!

Mar. 10th, 2021

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Chris Natrona Heights, PA

Always a struggle to get anything done. Always takes multiple calls, and they struggle to find me a reliable contractor or they are misinformed.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Chris, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 10th, 2021

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Carrol Murrieta, CA

My calls are normally answered timely. Most technicians are out of area causing delays.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Carrol, thanks for your positive rating. More importantly, thanks for your honest feedback about how we can do even better next time.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerwarranty or call 800.775.4736 and we can discuss.

Thanks again for your feedback and for your continuing business.

Mar. 10th, 2021

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Andrew Mastronardi San Antonio, TX

The issue we have with our refrigerator has not been corrected.The time is much too long so far 1 month NO REFRIGERATOR

5 years ago

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Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Andrew. We’re upset that your claim is still unresolved, too, because it’s not fair to you. We will do our best to resolve this service request.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Mar. 10th, 2021

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T. Dunn Woodbury, NJ

The company refused to cover the labor costs for repair of a refrigerator that was under warranty for parts but not for labor.

5 years ago

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Reply from 2-10 Home Buyers Warranty

We’re disappointed to learn that you’re unhappy with our coverage.

If you’re willing to talk about other options, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We want to provide you with the right coverage for your needs. We hope you’ll give us a chance to do that.

Mar. 2nd, 2021

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Leslie Lettera Tampa, FL

So far the service & the contractors they use have been great.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Leslie Lettera, thanks so much for your great rating. All of us at 2-10 Home Buyers Warranty want to do everything we can to make protecting your home simple and economical. We’re glad we could help you!

Feb. 23rd, 2021

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Anonymous Jacksonville, FL

Our builder recommended this company to us. Some people we talk to in customer service are nice and some are not.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Hi there, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 8th, 2021

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Nhat Norfolk, VA

This company is awesome. It took a while for our claim to be resolved, but we still recommend them.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Hi there Nhat, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Feb. 8th, 2021

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Mark Atlanta, GA

Too slow to respond. Took 3 weeks to respond to a washing machine. Assessed initially within 5 days but took 2+ weeks to get back to me

5 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Mark, we’re sorry that our service earned us the poor rating you gave. Though we hate to hear that you had such a negative experience, we’re glad you told us about it. If you’d like, someone from our escalation team can contact you.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Feb. 4th, 2021

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Hannah VanHoose Cincinnati, OH

My plan auto renewed, I tried to contact someone about how much it is and kept getting shuffled around. Left a voicemail and I haven't heard back.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Hannah VanHoose, we’re sorry that our service earned us the poor rating you gave. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Feb. 4th, 2021

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Beverly Walton Little Rock, AR

Efficient service, knowledgeable technicians, and courteous.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Hey there Beverly Walton, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Feb. 8th, 2021

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Mike McCartney Norfolk, VA

Very speedy claims service for most part when I have used it.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Mike McCartney, we’re happy that your service request went smoothly. At 2-10 Home Buyers Warranty, we take pride in making the service request process as smooth as possible. Thanks for your continuing business!

Feb. 8th, 2021

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ACT Parker, CO

We always receive prompt service and have not been disappointed.

5 years ago

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Reply from 2-10 Home Buyers Warranty

We’re glad to read everything went well with your service request. Thank you for using 2-10 Home Buyers Warranty, and let us know if there’s anything else we can do to help you!

Feb. 4th, 2021

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Arlene Taborn Norfolk, VA

Easy to take care of your problem. The only system is user friendly.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Thanks for reinforcing how great the 2-10 Home Buyers Warranty staff and contractors are with your excellent rating. We’re glad we could help you fix your issue!

Feb. 4th, 2021

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Dani Landers Wilmington, NC

2-10 had 5 coverage and service. It has been a pleasure to work with them.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Wow, thank you for the excellent review, Dani Landers. Everyone at 2-10 Home Buyers Warranty is super happy that you want to renew your Service Agreement with us and would also recommend our services! Thanks again for your continuing business.

Feb. 4th, 2021

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Brianna Decatur, GA

I was denied a claim when the plumber came out to diagnose the problem instead of by the back support guy. I am not very satisfied. I might cancel and find someone else.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Hello Brianna, we’re disappointed to learn that you’re unhappy with our coverage. We’d like to help you find better-fitting coverage, if possible.

If you’re willing to talk about other options, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We want to provide you with the right coverage for your needs. We hope you’ll give us a chance to do that.

Feb. 3rd, 2021

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Wayne Fernandina Beach, FL

I had a problem with my washing machine and I still have a problem because they have not been able to get a repairman out here to finish the job.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Wayne. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Feb. 3rd, 2021

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Mary Oro Valley, AZ

It’s pretty good. They use good experiences. They’re not exactly timely but they’re not bad.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Hello Mary, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 2nd, 2021

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Anonymous Denver, CO

I chose 2-10 because it was recommended to me. Customer Service is very responsive.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Hi, thanks so much for your great rating. All of us at 2-10 Home Buyers Warranty want to do everything we can to make protecting your home simple and economical. We’re glad we could help you!

Feb. 9th, 2021

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Esther Lawrenceville, GA

The quality of the service is very good. They are prompt getting someone out.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Esther, we’re happy that your service request went smoothly. At 2-10 Home Buyers Warranty, we take pride in making the service request process as smooth as possible. Thanks for your continuing business!

Feb. 9th, 2021

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Tamitha Noblesville, IN

Don’t waste your money. They refused to replace my microwave. It is difficult to get through to a representative and they don’t cover much.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Tamitha, we’re sorry that our service earned us the poor rating you gave. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Feb. 9th, 2021

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Damber Louisville, KY

It’s a good service. I get quick service. The quality is good. I used it for a heating problem.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Wow, thank you for the excellent review, Damber. Everyone at 2-10 Home Buyers Warranty is super happy that you want to renew your Service Agreement with us and would also recommend our services! Thanks again for your continuing business.

Feb. 9th, 2021

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Fern Crowley, TX

Came with the house. All my questions are always answered by them.

5 years ago

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Reply from 2-10 Home Buyers Warranty

Thanks for your excellent rating for 2-10 Home Buyers Warranty. We’re always looking out for our clients, and it’s great to hear when things go so well. Thanks for your continuing business. Happy home owning!

Feb. 8th, 2021

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Michael Belmont, NC

They didn’t give me any services. I had pipes leak because the glue failed and they refused to cover it. I had to spend two thousand dollars of my own money .

5 years ago

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Reply from 2-10 Home Buyers Warranty

Hello Michael, we’re disappointed to learn that you’re unhappy with our coverage. We’d like to help you find better-fitting coverage, if possible.

If you’re willing to talk about other options, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We want to provide you with the right coverage for your needs. We hope you’ll give us a chance to do that.

Feb. 9th, 2021

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Jay Mayz

I love how easy it was to submit a claim online. Communication was great and the service was awesome!

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Jay Mayz, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 27th, 2025

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Jillian Mewborn

I called in May to renew my policy and it was renewed. I called today to put in a claim, and they said my policy wasn't renewed. They offered to let me renew, but it doesn't go into effect for 30 days, so it doesn't do me any good.

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Jillian Mewborn, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Aug. 18th, 2025

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David

One of the worst companies we have ever delt with. Customer service is basically non existent. They promised a supervisor would call back in twenty four hours, a week lather and three more requests, still no call back. If you need a home warranty, find a reputable company

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi David, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Aug. 18th, 2025

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Yonnette Toomer

2-10 is a great value especially for a homeowner. I receive great service and it gives me piece of mind

10 months ago Edited January 22, 2026

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Reply from 2-10 Home Buyers Warranty

Hi Yonnette Toomer, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 11th, 2025

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Ashley McLeod Burnettown, South Carolina

I have been a customer since 2021 and am currently in a dispute over a replacement offer that does not meet the requirements of my contract. They proposed a replacement with less capacity and lower efficiency than my original unit. They also made a false written statement about available replacements under the Whirlpool umbrella to justify their inadequate offer. After 5 calls over 10 days with multiple promised supervisor callbacks never received, I have filed complaints with the BBB and the SC Department of Insurance.

4 weeks ago

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Reply from 2-10 Home Buyers Warranty

Hi Ashley McLeod, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

May. 20th, 2026

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jacqueline coleman

Timeline,The Customer Service,The Deductible and the explanation he gave every step of the way and pin pointed what was wrong

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi jacqueline coleman, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 19th, 2025

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Ann Armstrong

Due to poor communication, my account was canceled without notice, and I was charged an unauthorized rate. While a customer service representative provided excellent support, the overall handling was unprofessional. I hope they improve their processes for better transparency.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Ann Armstrong, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 5th, 2025

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Dawn Reyes

This company is hassle, free and quick to make appointments and get the job done. I highly recommend them over any other Home Warranty.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Dawn Reyes, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 5th, 2025

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Senthilkumar Rajasekaran

I have submitted structural claim with 2-10 Home buyers warranty team . It has been more than 3 months but yet to get the update that whether they will be able to fix the issue or not. I have been chasing them by sending mails every week. But getting same response that their engineering team is taking longer time to complete the calculations. This is really frustrating for keeping the claim for more than 3 months without any proper answers to consumer.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Senthilkumar Rajasekaran, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 5th, 2025

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Shawn Potter

everything from customer service to the companies that are affiliated with 210, i don't know what I would if I didn't use them.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Shawn Potter, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 16th, 2025

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Thomas Pruter

Great home warranty program never had any issues they are quick to respond and if a tech isn’t up to par they send a new one right away

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Thomas Pruter, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 13th, 2025

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alisha johnson

2-10 sent 3 refrigerator technician to my house diagnosed my refrigerator and both contractors didn’t repair and now iM on number 4. And still no appointment for repair however asking for freon funds. Unacceptable and i informed customer service we medication that needs to be the refrigerator. All customer service can say I’m sorry and by the Technician visit the house on Tuesday and a response from customer service on Friday..Can call for freon funds payment but NO repair date.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi alisha johnson, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

May. 7th, 2025

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Cathy Boyer

The L&M Services plumber, Jeremy, was very good at fixing my toilet. It appeared that he & 2-10 Warranty communicated well.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Cathy, we're glad to hear Jeremy with L&M Services gave you such an excellent experience! Thanks for sharing and thank you for being a part of 2-10 Home Buyers Warranty.

Apr. 25th, 2025

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David Heggood

They actually moved up my appointment due to a cancellation. The service technicians were on time and resolved the issue quickly. Excellent service.

1 year ago Edited October 2, 2025

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Reply from 2-10 Home Buyers Warranty

Hi David Heggood, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 14th, 2025

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Mark Johnson

BUYER BEWARE - read the fine print. 2-10 has been the most difficult home warranty company to work with. You will sit on hold waiting for a representative for over 30 minutes. What you think they cover and what they do are two different things. The difference in what they will pay for labor and what someone will do it for is usually 5X less. What the repair company quotes for parts and what 2-10 will pay is massively different as well. The buyout offers always carry a nuance that favors 2-10. NOT Customer Oriented. Go with a different company.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Mark Johnson, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Apr. 4th, 2025