2-10 Home Buyers Warranty: Read 4,320 User Reviews From Real Homeowners

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Verified Customer

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Hank Bryn Mawr, PA

Have always been responsive. Been with them for over 20 years now.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Hank, we're glad to hear we've always been responsive! Thank you for your long time support and for being a part of 2-10 Home Buyers Warranty.

Nov. 18th, 2021

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Verified Customer

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Robert Howard Columbia, SC

Great service normal wait time if calling. The website is quicker with the same results

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, thanks for sharing. We appreciate your support!

Nov. 18th, 2021

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Verified Customer

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Daniel Sestiaga Summit, AZ

I rate them that way because of my experience. It was quick and easy to out in a claim.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Daniel, we're glad to hear that! Thank you for being a part of 2-10 Home Buyers Warranty.

Nov. 18th, 2021

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Verified Customer

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Jacqueline walker Jonesboro, GA

They was able to handle every claim i called them for and they were quick too

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jacqueline, thank you for sharing. We appreciate your support!

Nov. 4th, 2021

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Verified Customer

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R W Springfield, VA

Very responsive and very accessible. Easy to contact throughout the process.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi there, thanks for the great rating. We appreciate your support!

Nov. 4th, 2021

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Verified Customer

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Joseph J Croce Woodstock, GA

They do a great job and always follow up on status of contractors

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Joseph, we're glad to hear you feel that way! Thank you for the great review and for being the best part of 2-10 Home Buyers Warranty.

Nov. 4th, 2021

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Verified Customer

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RAJKUMAR G IYER Herndon, VA

Prompt service. Payments received for New home owners Lock Change within a week

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rajkumar, thank you for sharing. We appreciate your support!

Nov. 4th, 2021

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Verified Customer

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Norbert M Jennings Tucson, AZ

Prompt response, flexibility in providing a service/repair solution

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Norbert, thanks for the great review, and more importantly, thank you for being the best part of 2-10 Home Buyers Warranty!

Oct. 21st, 2021

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Verified Customer

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Issam

So far no interaction between the customer service because everything's done online. It's good.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Issam, thank you for sharing and for being a part of 2-10 Home Buyers Warranty!

Oct. 21st, 2021

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Verified Customer

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Ernest

Average. I used it to replace the garbage disposal, it's not a speedy process

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ernest, thank you for your review and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Verified Customer

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Vivian L. ARRINDELL Plainsboro, NJ

I have always received a quick and clear response to my questions or concerns

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Vivian, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 11th, 2021

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Verified Customer

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CapriCorn Charlottesville, VA

Technician wore booties over his shoes to protect my newly cleaned carpets

4 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the great review, and more importantly, thank you for being the best part of 2-10 Home Buyers Warranty!

Oct. 11th, 2021

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Verified Customer

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Jonathon Huls Rineyville, KY

Always helpful and when needed repairs are promptly taken care of.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jonathon, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 11th, 2021

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Verified Customer

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Porsche Chisley Fortville, IN

Warranty has been super helpful. Booking support is incredibly easy online!

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Porsche, we're glad to hear you feel that way! Thank you for the great review and for being the best part of 2-10 Home Buyers Warranty.

Oct. 11th, 2021

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Verified Customer

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Larry Creek New Boston, TX

Excellent response time. May need to vet some of their providers.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Larry, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. Thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 11th, 2021

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Verified Customer

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Tong Miao Katy, TX

We got our AC units covered, and the whole process was very slick!

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tong, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 6th, 2021

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Verified Customer

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Ronald DiTullio Youngstown, OH

They covered what they said they would. Very friendly people.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 6th, 2021

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Verified Customer

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Ray Troescher Cincinnati, OH

I have never had a problem with them in the times when I need to call them

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ray, we're glad to hear that. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 6th, 2021

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Verified Customer

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Patsy Stephens Bella Vista, AR

Always responsive adn handle claims, questions in a timely manner.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Patsy, thank you for the great review. We appreciate your support!

Oct. 5th, 2021

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Verified Customer

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Bernadette Richmond, VA

They make it easy finding a repair contractor whose work is guaranteed.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bernadette, thank you for the great review. We appreciate your support!

Oct. 5th, 2021

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Verified Customer

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Betty

With corona virus and everything else it hasn't been as good this year. The contract didn't follow through.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Betty, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We're sorry to hear you weren't satisfied with your contractor or their communication. We know how frustrating that can be. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Verified Customer

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Chun Ackerson Clovis, CA

Any time I have needed to use them they have been very helpful.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Chun, we're glad to hear you feel that way! Thank you for the great review and for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Verified Customer

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Deepak Bhasin Littleton, CO

Excellent customer service and quick response to our needs to fix components.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Deepak, thank you for the great review and for being the best part of 2-10 Home Buyers Warranty!

Sep. 24th, 2021

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Verified Customer

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Bobby

I had to use the warranty when my water heater broke and 2-10 Warranty helped to replace it.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bobby, thanks for the review and for being a part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Verified Customer

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Carla M PATRICK Lake Saint Louis, MO

EXCELLENT CUSTOMER SERVICE FROM QUALIFIED COMPANY REPRESENTATIVES.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Carla, we're glad to hear you feel that way! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for the great review and for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Verified Customer

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Marvin Southaven, MS

Prompt scheduling repairs.very courteous customer service representative

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Marvin, thank you for sharing and for being a part of 2-10 Home Buyers Warranty!

Sep. 24th, 2021

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Verified Customer

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Judy

It covers everything in the home. The air condition broke and they came out immediately.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Judy, we're glad we were able to get your air conditioner taken care of so quickly. Thank you for your review and for being a part of 2-10 Home Buyers Warranty.

Sep. 10th, 2021

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Verified Customer

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william reynolds Jacksonville, FL

have always handled every problem i have had, quickly and professionaly

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey William, we're so glad to hear that! Thank you for your great review and for being a part of 2-10 Home Buyers Warranty.

Sep. 10th, 2021

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Verified Customer

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Ron Peters Monmouth Junction, NJ

They have been consistently good in response and resolution.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ron, thank you for the great review. We appreciate your support!

Sep. 10th, 2021

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Verified Customer

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Gladys j Lafayette Burleson, TX

My air conditioner has been out over 2 months the company one company mess up now no one is making this right. I've called ,text and emailed 2-10 with no help.

4 years ago

Reply from 2-10 Home Buyers Warranty

We are sorry to see you left us a low rating, we apologize for the frustration. If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

Jun. 23rd, 2021

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Verified Customer

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Bill Staggs Bentonville, AR

they stand behind the warranty and make ever effort to resolve issues

4 years ago

Reply from 2-10 Home Buyers Warranty

Thanks so much for the flattering review. Comments like yours show why so many folks trust 2-10 Home Buyers Warranty to protect their homes from the unexpected. We’re ready to help you when you need it again!

Jun. 21st, 2021

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Verified Customer

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Donna Kennedy Winston-Salem, NC

So far, they have worked with us on any problems & repairs we've had to have.

4 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thanks so much for the 5-star rating! Everyone at 2-10 Home Buyers Warranty strives to make home ownership a good experience for you, and it’s always great to hear when we succeed.

Jun. 21st, 2021

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Verified Customer

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Casey Carter Downingtown, PA

Customer Service is excellent! Response times are quick as well.

4 years ago

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Christopher Sellers Englewood, CO

My plumbing repair was covered, but not the drywall and everything else that needed to be ripped out to access it!

4 years ago

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Verified Customer

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Clayton Ivers Evansville, IN

Hassle free, no nit-picking of claims and very quick turnaround.

4 years ago

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Verified Customer

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Jannette Stewart Capitol Heights, MD

My last request for repairing siding on my home was denied. The previous contractor received payment however the repairs were not properly done.

4 years ago

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Verified Customer

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Emily Spears Decatur, GA

They covered almost all of my costs, but the service to replace my water heater was a little slow.

4 years ago

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Verified Customer

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Kedesh Jerome Orange Park, FL

It takes them too long sometimes to resolve certain issues but it is understandable as they have to order parts ...

4 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for your feedback. We’re really sorry for the trouble you had. We will learn from this to see, what went wrong so that your next experience will be much smoother.

Jun. 23rd, 2021

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Verified Customer

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Vincent Daddio Lake Mary, FL

Changed vendor as I requested due to first vendor was a no show.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your positive review, we appreciate your support.

Jun. 21st, 2021

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Verified Customer

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Allen Green Collierville, TN

Do not like the way they handle appliance claims even though I am paying to have the limit upgraded

4 years ago

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Verified Customer

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Mark Franklin, TN

Easy to work with and good quality work by the heating and air company

4 years ago

Reply from 2-10 Home Buyers Warranty

We’re glad you had such a great experience with our contractors. Thanks for your continuing business with 2-10 Home Buyers Warranty!

Jun. 21st, 2021

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Verified Customer

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Patrice Foster Leesburg, VA

You can always depend on someone coming out within several days.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Patrice, thanks so much for your great rating. All of us at 2-10 Home Buyers Warranty want to do everything we can to make protecting your home simple and economical. We’re glad we could help you!

Jul. 14th, 2021

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Verified Customer

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Timothy Wilkins Virginia Beach, VA

I had a microwave problem and they took forever to come out and look at it. They didn't communicate with me and they did horrible work and made the problem even worse.

4 years ago

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Verified Customer

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Ray Leesburg, VA

2-10 Home Warranty has good representatives and is a prompt service.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Ray, we’re so happy to hear you had a good experience with 2-10 Home Buyers Warranty. We appreciate your business and will continue working hard to keep you covered!

Jul. 14th, 2021

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Verified Customer

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Johanna Virginia Beach, VA

They don’t give you a choice about who is coming to do the service but they are quick to respond.

4 years ago

Reply from 2-10 Home Buyers Warranty

We’re glad that we could help resolve your service request. More importantly, we appreciate your honest feedback about the issue you had throughout the service request process. We want to make sure that we’re doing everything we can to make the service request process a positive experience for you.

May. 28th, 2021

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Verified Customer

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Colleen Virginia Beach, VA

The wait time to talk to someone in customer service is long. We might change to another company.

4 years ago

Reply from 2-10 Home Buyers Warranty

We’re glad you had a positive overall experience with us based on your rating. More importantly, we appreciate your suggestions on how we can improve

May. 27th, 2021

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Verified Customer

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Donald Virginia Beach, VA

I have been on hold with them for hours before and I still have to pay extra for even though it was determined after three hours that it would be covered.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your feedback, we are sorry for any confusion there may have been. If you have additional questions or concerns please do not hesitate to reach out to us. 800-775-4736

May. 25th, 2021

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Verified Customer

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Brigitte Atlanta, GA

I’ve had challenges with them. They offered little assistance when my AC went out after two years.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hello Brigitte, we’re terribly sorry that the service request process was so frustrating. We hate letting our clients down. If you’d like, someone from our escalation team can contact you to discuss next steps.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We hope you’ll give us another chance to make this right.

Mar. 17th, 2021

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Verified Customer

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Cynthia Myrtle Beach, SC

Good at customer service. When my HVAC thermostat went out, they replaced it.

4 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thanks so much for the excellent review, Cynthia. We’re happy to know that you’d recommend 2-10 Home Buyers Warranty services to others. Thank you for your continuing business.

Mar. 18th, 2021

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Verified Customer

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DAVID SONDERS Walnut Creek, CA

Not worth the money. Just a hassle. Contracted service providers are low quality, slow to respond. Nobody I'd hire if I wasn't forced to work with them.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hello David, we’re sorry and disappointed about the poor experience you had with the independent service contractor we dispatched. We’re looping our contractor relations team in about this issue right now. If you’d like, we can contact you at your convenience about this issue.

You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right, and we hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Mar. 10th, 2021

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