2-10 Home Buyers Warranty: Read 4,063 User Reviews From Real Homeowners

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Bonita Ft. Washington, MD

Do not use this company. They took two months to fix my HVAC system and this was for replacing coils. Every time I called for a status, they needed to verify part numbers and my unit manufacturer. This happened several times and the original information from the contractor was accurate. I literally had to call them every other day to ensure the claim was moving forward. They said they would expedite, but did not. I have spent at least two hours with them on the phone. The parts are still not in. And it is 85 degrees in my house.

5 years ago

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Gans Chantilly, VA

The worst warranty ever in the history of providing warranty. These guys are looting money with no service. My counter top down raft is not working for a year and these guys are giving story after story , sending technicians after technicians and when I call the 210- warranty , they say they have not received the diagnosis from the technician and when I call the technician, they say they have sent the diagnosis to 210-Warranty. This is ridiculous and if you plan to buy any warranty from these guys please think twice before you invest your time and money.

5 years ago

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K Moseley, VA

When you do your 11 month inspection on a new house you fill out a form to let them know all the deficiencies then they decide if the contractor is liable to repair it or not this company totally sucks I would never use them again and I would never recommend no I don't even want to get started on all their BS! Items that are clearly the builders fault will come back saying the builder is not responsible.

5 years ago

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Diana Jones Upatoi, GA

They get no stars poor service. They made me put one. I lied I didn't have to put one star there. My family has been without a refrigerator for 2 1/2 month with no replacement one was offered. 3 different companies couldnt fix it. Monday I'm going to my attorney. This is bs. Don't get this company get another one... You will sleep better. They take your money and their service is God awful...

5 years ago

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Jack S

2-10 is a horrible company!!! I had a water leak that flooded my garage ceiling, then my AC unit went out within the first 2 months of purchasing my house. Both times they sent out a local person to look at the the situations. BOTH times they were only at my home for no longer then 10 minutes. Each of them wanted their 100$ for driving out and saying "this doesn't fall under my warranty." Then I got all kinds of bs when I called 2-10 and why the couldn't take care of the issues.

5 years ago

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Hal Carter Philomath, OR

Furnace went out and when I called them they said the one contractor they had in the state could not get there for about 11 days. On 3/6/2019 they told me that I could use my own contractor and I had it replaced by 3/8/2019. They then send me an email on 3/14/2019 saying that any contractor I chose had to call them first to get the repairs authorized in advance. This company is a scam. I should have read reviews first.

5 years ago

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Gerald Tucker Sherwood, AR

I had a new microwave installed it worked one time and broke down. The manufacturer wont fix it under warranty unless 2/10 calls them. 2/10 said they wont call them and want me to pay a $100 for their repair guy to come out. I already paid them $100 for the first visit and now they want a$100 to look at a one week old microwave that should be under warranty.

5 years ago

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Jack Birmingham, AL

They denied our first claim. Stated the opinion of the contractor was that the issue was pre existing when we had just had a home inspection a month prior covering this exact unit. My facts vs. their contractors opinion did not matter. I had to call them to find out it had been denied after a month of dealing with multiple shady and inexperienced workers. 0 out of 5 stars would be better for them. Scum of the earth.

5 years ago

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Charlie Jones Cypress, TX

DO NOT under any circumstance use this warranty company. I needed a simple (simple) PVC drain line repaired. The contractor this company used come out looked at the damage, took my money and told me he would come back in two weeks are repair the leaking pipe. (Absolutely no repairs were made) The company has since pushed back the repairs twice. 2-10 Home Warranty will not issue me a refund for the service fee and the issue still is there. Ultimately, I had to call a plumber to fix the piping. It was complete in 20 minutes. BUYERS BEWARE - Find another home warranty company.

5 years ago

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RB Hillsborough, NJ

Service requests can be logged in quickly and easily. Depending on the applicance or system, service can be quick or delayed. I have had good experiences and so-so experiences on certain service requests

5 years ago

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Derek Dayton, OH

Didn't cover underground plumbing, so that was a little disappointing. Covered repeated snaking but not the fix for the underlying issue. Paying $100 every time for snaking multiple times a year was not fun.

5 years ago

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Radames Corujo Rochester, NY

we had problem with our heater , we called and they gave us a phone number and name of the person that could help us in our area.

5 years ago

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Richard Gregory Cowden Murfreesboro, TN

In purchasing and moving into a new property, we purchased a Home Warranty from 2-10 Home Buyers in the hopes that we would be supported if there were any issues experienced. Not only was it incredibly difficult to get speedy services for the issues that came up with our property, the company littered their services with terms and conditions and after-the-fact loopholes to avoid paying costs. We ended up cancelling the policy and requesting a refund. Please, do yourself a favor and avoid this company.

5 years ago

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Charles R Pisors Sparks, NV

I bought a home with Long Realty. They said 2-10 warranty was the best. Buyers beware. This company takes 2-3 weeks to get a dryer fixed. After 2-3 companies were dispatched, they refuse to the repair s. They dont like 2-10. After 3 weeks, I still cant get someone from 2-10 to come look at this. My glasstop quit heating. After getting the runaround for 2 months, they finally approved a cheapy replacement. I will never purchase a warranty from this outfit. Neither should you.

5 years ago

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Kim G Perry, GA

The company has the poorest customer service. They nickel and dime you for services then don't follow through with what they promise. I requested services of a plumber which was in my contract they couldn't fine one in their system so I was on my own to fine one, set up service, pay, then ask them for reimbursement. The poor phone customer service was the final straw. Don't waste your money use another company,

5 years ago

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Kristina Murphy Omaha, NE

We will not being using them in the future. There are far too much costs involved with using them (such as the $100 up front, labor, parts and return trip costs etc.). We saved over $200 by going with our previous service through Burton Plumbing.

5 years ago

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Shari buske Central City, PA

When u call in needing service the staff was not aware i upgraded the warranty at the closing of the sale then proceeded to argue with me. Then when she finally got it and she sent the info to the service company. I had to make several calls to get the work order sent and was given several excuses from home warranties as to why the work order was not recieved by the service company

5 years ago

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Joe Lancaster, OH

While still probably the best warranty company, the deceptive ads for the HVAC tuneup are a waist of money. They now charge for removal of a water heater and any code changes.

6 years ago

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Micheletto Kelso, WA

Do not stand behind their service. The Contractor will be in front of you ready to start work and the 2-10 Rep will refuse to authorize the work. Happened multiple times. The first Contractor did shoddy work, was arrogant and within 3 months his work fell apart. 2-10 refused to stand behind their Contractor's work initially then approved it to be re-done until the new Contractor approved and then refused to cover the work. Did this "switch and bait" numerous times.

6 years ago

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Pragneshkumar Eureka, MO

Needs to evaluate the quotation charges and actual work. I was charged extra for no service which were documented in quotation ( Gas line modification and out water line modification) .

6 years ago

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M.Jacobson Camas, WA

We have been without an oven for 2 months. The initial appt was made, and when the contractor came he discovered the problem was for a part that had to be ordered. He said it would take 7-10 and would contact me as soon as the part arrived to make another appt. 7-10 days was 3 weeks ago! No one has contacted me and I cannot get a hold of the contractor now to see when the part will come.

6 years ago

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LDS Mexia, TX

I selected 2-10 Home Warranty based on my real estate professionals recommendation. What a disappointment!! They were quick to sign me up, but try getting service, it is a complete ordeal. Want to fix something yourself, it's not covered, only a professional can provide service under the warranty. I won't go on a rant, just want to pass along my recommendation to look hard at the reviews and read all the fine print before choosing a home warranty company.

6 years ago

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Barbara V Alters Dayton, OH

My heat went out and had surgery next day . they came in while having surgery and replaced my furnace and i came home to heat in my house. With out any hassel or mess

6 years ago

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Hsin-Wen Lee Hockessin, DE

I had concern about my heater and contacted 2-10 Home Buyers Warranty. They quickly sent a technician and they examined it within a week.

6 years ago

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Kathleen Hedger Godfrey, IL

Received NO ASSISTANCE with our pool heater...they provided NO authorized service personnel to us. We provided a diagnosis to 2-10 and were told via email that payment would be issued. We received NO payment. We called, this time we were told that WE had to purchase a new heater and pay for it...THEN (partial) payment would be sent to us. Consequently, we are unable to purchase and replace our pool heater. Thanks for NOTHING, 2-10.

6 years ago

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Laura Heitman Cincinnati, OH

My AC unit has not been working properly since May. I called 2-10 in May and again in June for service. It was discovered that the condenser was leaking & needs to be replaced. 2-10 ordered the wrong size part and it sat in a warehouse for several weeks because they wouldn’t send it to my repair company. I am still waiting for my AC to be repaired! It has been very hot & humid & I have asthma. I don’t feel that 2-10 cares about customer satisfaction. I will not be renewing my contract with 2-10.

6 years ago

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J Spotsylvania, VA

Unreliable vendors and no sense of urgency from anyone at 2-10 itself. First appliance vendor took our $100.00 deductible and never came back. Second vendor has taken a month and a half only to tell us that it would be repaired by LAST WEEK...still no refrigerator/freezer in our home. the "escalation department" is nothing of the sort. More of the same...no returned calls or emails. All the while, no working refrigerator/freezer for my family Wondering why I spent $500 on a home warranty with 2-10. If there was a negative star rating...2-10 surely has earned it.

6 years ago

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Gina Decatur, GA

My AC has been out for 8 days at this point and counting. I live in GA and with the heat in August 90+ degrees and I keep getting delay after delay on getting it fixed. I was told I was prioritized was placed on the "will call" and my AC would be fixed within 3 days. On day 3 I was told the supply house they requested the part from does not have the part and it would be an additional 3-5 days. 3 days later, told the part was on back order an they will email me when the part is available. Customer service is horrible as well as the warranty.

7 years ago

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Juliana Windsor

When they finally get out there, most service is good

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi Juliana Windsor, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 19th, 2024

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Maya My McDonough, GA

They were my first home warranty company. I didn't choose them, the buyer did. The contractors were some of the worst but their escalation process resulted in my AC finally being fixed. I may or may not give them another chance.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Maya My, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 26th, 2023

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peggy cherry Fayetteville, NC

I had 2-10 home warranty when I first purchased my home. When it was time to renew their rates were too expensive. Their customer service was phenomenal. I had one thing that I called them for and they were on it. I would recommend this company for those that can afford them.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi peggy cherry, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 8th, 2023

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Ms Missy McDonough, GA

Originally, I had nothing but horrific experiences with 2-10 and their "trusted service contractors". These contractors are the most unprofessional, unknowledgeable, inconsiderate contractors ever. It was not until the escalation process where I was able to get the service I waited weeks for.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Ms Missy, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 6th, 2023

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Dr Rene A Contreras

On time and very helpful, price reasonable

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Dr Rene A Contreras, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 28th, 2024

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J. Kerekes

They provided the service when I needed it.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi J. Kerekes, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 28th, 2024

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Melissa Francis

I liked the response of the technician very professional

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Melissa Francis, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 28th, 2024

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Josh Conrad

Absolutely a terrible company. Lisa O was horrible to deal with. Can't believe someone like this can work for a company. DO NOT USE.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Josh Conrad, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 18th, 2024

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Josephine

Customer service understands and kind money worthy

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Josephine, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 14th, 2024

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William Connor

Great quick service, the technician was awesome .

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi William Connor, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 31st, 2024

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Mary Welth

Needs a better HAV maintenance service schedule.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Mary Welth, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 22nd, 2024

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Ahmad Benu

They are a good company They fix or replace what broke

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Ahmad Benu, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 16th, 2024

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karen kolen

Good company and well worth the price! Can definitely recommend!

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi karen kolen, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2024

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B. Johnson

I liked the overall process from filing the claim online to the completed job.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi B. Johnson, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 4th, 2024

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cynthia ehnert Boston, MA

Have had 1-10 warranty service for years. Always have high quality technicians

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi cynthia ehnert, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 26th, 2024

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Debra B Perry

They deliver on what they commit too and so do the technitions

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Debra B Perry, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 15th, 2024

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Verified Customer

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Renee Jacksonville, FL

Great and prompt customer service provided by each company

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Renee, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 25th, 2023

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Verified Customer

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Jon

Saved me thousands of dollars.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jon, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Jeffrey

One time we called for a plumbing issue, which was handled properly and efficiently.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jeffrey, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Damien

I had a fridge that needed fixing, I called, and they got somebody out here.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Damien, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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James

For the money, it was reasonable. Basically, I'm satisfied with everything.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi James, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Theresa Tucson, AZ

Easy to navigate easy to use fast service

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Theresa, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 13th, 2023

2-10 Home Buyers Warranty Reviews