2-10 Home Buyers Warranty Reviews

I am deeply sadden with the service timeliness I received with 2-10 on at least 3 service request numbers, 4207054, 4207047 and 4207038. I 've had so many work request that I forgot how many plumbers have been to our residence. The bottomline is that we have a hole in our kitchen, no hot water in the master bedroom and can't use the master toilet because it leaks in the kitchen (which now has a whole in the ceiling) Since 3/23/2017 we have been waiting to resolve this plumbing issue. The back facts are as followed. The plumbing service that was requested on 3/23/2017 was never complete. The worker came out, stabilized the leak in master bedroom and said he would be back. He said he was going to order a faucet and come back and install it. He never did! Budget plumbing was unreachable. There voicemail states that they don't check their voicemails and that it would be best if you called back. They never called back or came back to my residence. 210 tried calling them too and because of no answer they decided to send other contractor out!!! This new company came out 2 weeks ago so around the first week in May. He said it was an easy fix and cut a hole in my kitchen and said he would be back "some time next week". No call, no show, AGAIN! After several calls to 2-10, I was told someone from contractor relations would call. No calls. I attempted to get a direct number but was denied. Still no call. How can an issue stemmed from 3/23/2017 still go unresolved. I called yesterday and the customer rep was by far the best yet. She seen that the initial order was put in the system as an HVAC issue which would cause problems for the contractor..still no one called me to update me. Then once they got it right, they say I would have to pay an additional 188.00 out of pocket because of the concealed work order. I asked to speak to the manager and she was COLD...very little remorse. She said I have two options, take the buyout or pay the 188.00. I don't feel like this is the right response with the long lag times in contacting me with my plumbing issues. Why do the contractors get away with not completing a job? With the long time between contractors there was more water damage done. Why can't no one call me back from contractor relations? Is this job so big that plumbers keep running away from it? This isn't even all the details, but there is so much to try and remember. What's the point in having 2-10 if I gotta do the leg work and find a reputable contractor to start and finish the job. To date I have 3 open work order. Each work order should have been complete. Please read this post and educate yourself before you spend your hard earned money. The customer service overall that I received is subpar and astonishing.

I am now posting this on every review website I can find to warn others. I have been with this company for several years and for the past 4 years my A/C has gone out. It has always taken several days (and $100 deductible) to get it up and running again. My A/C went out Sunday, April 30th (it is now May 18th) and we are still getting the run around about getting it fixed. They never call to update us on the status, so it is just days filled with being on hold (current hold time has been 40 minutes and counting). The contractor came and performed the diagnosis on Tuesday, May 2nd. He informed us that we would need a new unit. Every time we call we are given different reason as to why it is still in processing. They just keep telling me I just have to be patient. Living in a hot house with a full family (and young children) is just SO UPSETTING! And to top it off, they can't even tell me if it will be covered because my state now has new regulations that they don't cover. WHAT???

Jake was terrific! Service was fast & reliable.

I was well pleased with the performance of the technician.

I like 2-10 Home buyers warranty because they're not expensive

Satisfied in every area of service from customer service to quality of work

Tech was polite and experience, and clean up after the job was completed.

KRUX Mechanical provides excellent service and quality of service in BEST in CLASS!