2-10 Home Buyers Warranty Reviews

We love, not like, we love 2-10 Home Buyers Warranty because of their fast service of contacting a service company of need. They hold to what your contract says.

In my opinion you don’t really get a warranty at all. Through the purchase of my new home I was provided (by the builder, and I paid $800 for) a 1/2/10 year warranty on a $500k home. What did I really think I was to going to get for that price? The answer turned out to be very little and they don’t even want you contacting them to process a warranty claim. That’s a red flag right there. You have to contact your builder, whom you don’t have a contract with to perform warranty services of any sort. So if your builder doesn’t wanna do any (warranty-covered) warranty work, they don’t! When you bring it up with 2-10 HBW, they tell you to go to arbitration (even for clearly covered warranty items in their warranty booklet), at your cost of $750 just to start the process. They just don’t want to get involved, or do anything other than deposit your check for your 'warranty' into their bank. They don't cover appliances either. That's a problem when you find out your one year manufacturer warranty expired 6 months after you closed on your home because your builder bought the appliances 6 months before you closed. I could go on with other ridiculous issues but I’ll stop here. The large builders provide, and stand behind, their own warranties but if the small builder of your new home provides you with 2-10's New Home warranty get ready for potential disappointment.

I purchased two contracts from 2-10 Home Buyers Warranty. The first issue with my double oven made me realize how shady this company is. After the contractor informed me that the part was not available from GE and the oven needed to be replaced. I received email from them with two offers 1- to order pre-owned part from Ebay or cash toward the repair for $189.00. I called them and was on hold on the phone for an hour. I asked the questions Can you please show me where the used part is mentioned in the contract? The answer was that it does not mention a new part in the contract as well. Be aware !!!!!!!!!!!!!! of how they are using their words and contracts.

DO NOT WASTE YOUR MONEY!!! A 1-year home warranty from this company was paid for by the seller when I purchased my house, but I never had to use it. I decided to keep the plumbing policy in place after that year, which also for some reason required me to pay for electrical and kitchen appliances. I had an issue with my convection oven, not covered. Then my kitchen faucet, not covered, then a broken pipe in the basement, not covered. Then my ice maker/water dispenser on my fridge...you guessed it, not covered. They did pay $100 towards a company coming out to snake my drain as an emergency in year 1 of this coverage, which was only a fraction of the cost. In year 2 of the policy, they also covered a 5-minute job to change a hot water valve, of which I paid $85. They work in cahoots here in Omaha with a plumber called Accorn, who helps them deny claims they should pay and inflates costs of claims they say they're paying out. After the last time getting denied (for the refrigerator), I canceled the policy they day my payment for the next month came out of my account. Instead of even refunding that month's premium, they sent me a letter saying they aren't refunding my money, which makes no mathematical sense and nobody there can explain it. I will say that although they almost never were able to help me, everybody I've spoken to there is incredibly nice. I feel bad that they have to be on the front line taking the shots for their ripoff employer. This company is an absolute scam and there has to be a more respectable option out there.

If I could these guys a 0, I would! These guys have been absolutely awful! We have been trying for over 2 months now, just to simply have someone come out and take a look at a few things! Someone who did finally answer the phone told us that they tried to contact us. Which is true, they left a voicemail to call them back. We did call them back on the same day of the voicemail and haven’t heard anything. They had the audacity to say that they tried “multiple” times to contact us and we didn’t respond. That is 1000% not true and pathetic…. Just today we called back again around 12:30 and the automated system told us they would call us back when it’s our turn... You can probably guess what happened!? Yep, haven’t heard anything! Don’t waste your time with these guys, they have terrible respect for potential customers.

Damian the technician was pleasant and understanding. I was able to express my concerns and he gave me steps by step information about what was needed to get the job done effectively. He did a great job. Highly recommend.

I wish I could give them negative stars!!!! This is the worse company I have ever had to deal with. We bought a home and we were so excited the seller bought us this warranty case we had issues. We lived in our new home about 3 or 4 days when we realized the hot water was not getting as hot. So we contacted 2-10 and it’s been nothing but a run around crap about it’s pre existing yet it worked when we moved in. We had a plumber inspect it prior to move in and have documentation that it was working. I am on hold for now what is 2 hours and 4 minutes this is the 3rd call of the day to get answers and I go online and they have closed our request without reason or even letting us know. I have a family and we are taking cold showers for over a week now. Absolutely horrible customer service the ladies get rude and hateful saying it’s cause how old the water heater is and that they don’t cover that. I do not recommend this company to anyone!!!!!!

Reviewed July 16, 2023 Do not choose this company. They have terrible customer service. If you need to contact them by phone you will have long wait times. They will do everything they can to get out of helping you. The contractors they assign take at least 30 days to show up…if they show up at all. I currently have 3 open service requests that are at least 6 months old. My AC went out on a weekend (not during 2-10,s business hours). I was lucky enough to get a company out here to replace it (I live in Florida - it is miserably hot down here right now). Of course they are denying the claim because I did not have prior authorization.

It has been a nightmare !! It took over two months to get 210 to act on replacing a water heater. I live outside a huge city and your people couldn’t get anyone to respond…which you ended up paying me pennies for getting it replaced myself. I despise your company and am in the process of replacing you. The pain and discomfort of not having hot water for almost two months is inhuman in today’s time….you people should be ashamed because of your lazy response and putting your people out there as fodder, yet you can’t reach management (cowards)…but you still get your monthly payment. NEVER will I recommend your “services”

Our realtor bought this warranty for us so I didnt even get a chance to read the Terms and Conditions of Service Agreement, but a bit of advice to new home buyers: same as with a car or any other big item, pay for an inspector to certify that the appliances or whatever you want covered in the warranty are in good standing condition prior to you gaining ownership and get evidence that you can show the warranty company. After we moved in, we noticed the fridge was cold, but not enough to keep things from spoiling after two or three days. So we called 2-10 to get a tech out. Tech was in an out of the house in 10 min, without taking apart the fridge to check any of the major components. Tech told us its the compressor and that it would take a week for the process of him reaching out to 2-10 and then proceeding from there. After the week, 2-10 calls us and basically tells us that the fridge is not covered because it was not in good condition before purchasing the warranty. After discussing with "Customer Service", unless you have evidence NOTHING in the house is covered. Side note: We had a co-worker/acquaintance who used to be an HVAC tech look at it (and by look at it I mean we facetimed, sheesh) and after a brisk diagnosis look through, told us it was a mechanical issue that is fixable. Keep an eye on the tech 2-10 sends out to make sure they do a thorough job.

They are somewhat okay. But they lied about their referral program. I referred 2 people and didn't get anything. When I called to cash in on my referrals , they kept transferring me to different people . That's their game to keep you from getting the gift cards. What a fraud.

I would give this company ZERO stars if I could. Buyer beware! Don’t not purchase. Oven broke and paid the $100 service deductible and was told that they could not get the replacement part. Was offered $200 by 2-10 for the replacement part toward a new oven when the original agreement covered repair or replace up to 3,000. They refuse to replace the oven. You can’t get to a supervisor. Customer service says someone will call back within 4 business hours and it never happens. Don’t waste your money on this company. They don’t go by their own contract. They just keep pushing you off til you give up and go away. They now what me to find my own out of network repairman to find the part, which they can’t find. I am so fed up and this has been going on almost a month. Do yourself a favor and run in the opposite direction.

I've paid for a 2-10 Warranty for the last several years and have had timeliness issues in the past. I always have to call and escalate to get an engagement from them. On the evening of January 26th, I used their online portal to file a claim for a malfunctioning dishwasher. It is covered under my plan - in fact I paid an up-charge for "premium" appliance servicing. The portal processed the claim and told me I'd be hearing from their assigned contractor ("Long Lane Home") withing 24 hours. I did not hear after 1 full day, so tried calling the contractor numerous times. The phone just rang with no answer, no message, no answering service. On the 28th, I tried the contractor several times, as well, and same no answer result. At 6:32 PM, I called 2-10 for resolution. I spoke to Andrea, who informed me that the 24 hours on the website was misleading - it's really 48 hours for them to respond. (Correct your website then!) She tried calling the contractor while I was on hold and came back to tell me she also didn't have any luck with an answer. I asked when would this 48 hours technically be up and she said they had until the end of 1/29 to contact me. (That's really bad math, clearly). I told her that wasn't acceptable and she indicated a supervisor would contract me within 4 hours. Today is January 30th and no supervisor ever called. I tried 2-10 and they are closed on Sundays. I tried the contractor several times over the last several days with no answer. I believe this is part of a strategy that 2-10 employs to slow play the service. As mentioned, we can't really blame this on the pandemic or job shortage or supply chain as: 1.) It happens nearly every time I do need service going back many years and 2.) Calling someone to update or schedule doesn't rely on parts coming in from China. I am super frustrated with them and their lack of responsiveness. You pay for a service hoping you never need it, but when you do - PROVIDE IT!

This warranty company is nonsense. Our dishwasher wasn’t draining so we called for service. The companies they contract with are cut rate and obviously inept. After three visits they still couldn’t fix the problem…. So we were told we could hire an out of network contractor and get reimbursed. The out of network contractor found in 5 minutes what their contractors couldn’t figure out in 3 visits. It was an easy fix. Now we get a call that they are refusing to reimburse us. It’s absolute insanity that we are being penalized for using their contractors which are inept. And if you think I’m being dramatic, the one company’s owner called us up and proceeded to yell, curse at, and threaten my husband and myself after I told 2-10 that they never told us they were coming and then didn’t fix the dishwasher. All the companies they use have 1 star Yelp reviews and it’s not hard to see why.

Its one of the worst experience ever im a member "supreme" my dryer its broke i paid 100 dollars to them to get it fix it they said they gonna fixed they have to order the piece. That was 19 days ago i call the company and they didnt order the piece they come again to my house and they said they never been in my house they have to order the piece and they request another 100 dollars for do nothing. Literally nothing. And when we call again the company they dont care at all about the time and the thing me and my family have to stop to work because we are waiting for a service who never came.... never never buy this service it really suck

So far, after using 2-10 Warranty twice, I've been very pleased with their quick response and good solutions through their contractors to resolve my problems.

I've been with 2-10 Home Buyers Warranty since I purchased my home several years ago. Until recently we had only an occasional minor issue. Of course I pay them handsomely every month for this service. However, in August 2021 our convection oven / microwave went caput. 2-10 dispatched a repair technician (that took a couple weeks until they arrived) who diagnosed that 3 parts were needed to repair. On September 9 the service company ordered the parts. I did some prior research and knew that there was an issue with parts for this item. A few days later I received communication stating that the parts were delayed. Knowing that there was an issue getting parts, I asked how long until we could look at other options and they said 21 business days. As of a few days ago (October 7), the service provider determined that parts were unavailable (go figure). They uploaded this news to 2-10 for resolution. 2-10 has not provided any follow up to me and every time I call them (and wait on hold for ever) they state that they are still searching for parts and offer me a small cash out option to replace the unit myself. Keep in mind that we have been without our built-in convection oven/microwave since the middle of August. Based upon my research, their cash out option is about 1/2 of the actual cost to replace. In order for me to get resolution, 2-10 would like me to not only provide a significant amount of cash out of pocket to replace what should be covered in full under my warranty plus continue paying them $75 a month for their service plus pay the service technician fee of $100. I told 2-10 I do not want a cash out option at half the replacement cost. As of one of my recent conversations (October 11), they are still looking into options. Based upon this experience, I'm not quite sure what I am paying for with 2-10 home warranty. The item broke and parts are not available. Should I have to wait 6 months or 9 months for the parts? No one at 2-10 is able to provide me with a timeline on parts or if they are going to replace the appliance as they need 7 additional business days to review (tick tock tick tock - remember that I had to wait 21 business days to get the parts that never arrived). I suppose situations happen but just imagine if you were a 2-10 home warranty customer and in the heat of the summer your refrigerator or air conditioner went caput. Nearly 2 months later and still no resolution. This is definitely not a seamless process. Lots of calls made to the service provider and to 2-10 Home Buyers Warranty. Nearly 2 months of this and still no resolution. Very disappointed. Microwave finally fixed 10-27-21, nearly 2 ½ months later and hours and hours of telephone calls and stress. I decided to add this to my complaint with 2-10 Home Warranty. While I was waiting on resolution on microwave, my central a/c unit broke. The a/c is only 5 years old so even though I found this unusual, I thought fixing a broken part in a newer a/c unit should be easy. Was I wrong. I've spoken and texted my contractor on over 15 occasions and called and spoken with 2-10 Warranty even more and we seem to be spinning our wheels with no resolve or follow through here too. To begin, the temperature has been in the mid-80's and my wife and I and our animals are feeling the heat. As with the microwave situation, I escalated the claim because neither the a/c vendor nor 2-10 Home Warranty seems to know what’s going on. My contractor, Atlantis Heating & Air said she has spoken with 2-10 several times and claims that 2-10 promised to have escalated the claim. The last promise was that the part (s) were to be "overnighted." That was at least 1 week ago. No confirmation on this from 2-10 as every time I call 2-10 to confirm or to get an update, there seems to be no or very little communications documented in their system regarding conversations with my contractor or a status update. The latest conversation with 2-10 had them saying a new contractor had to be called because the other one quit. Every call to 2-10 is like starting over and every 2-10 rep promises action. I've also spoken with the 2-10 Purchasing Department and receive big promises with the same lack of follow through or resolve. When I ask 2-10 Home Warranty to transfer me to a supervisor I always get the answer that they are not available, but they promise a call-back within a couple hours. Of course, this never happens. 2-10 Home Warranty has fallen to bad home warranty company. Unfortunately, they charge higher rates than the others but provide equal or lower service than the much less expensive companies. Do yourself a favor and pay less for the same crappy service with someone else. Still no a/c repair and we are approaching 1 month since I called 2-10 home warranty. God forbid you have these issues with 2-10 home warranty in the heat of the summer.

On 08/28/2021 I filed a claim for a covered HVAC ECM blower motor replacement. I have filed claims in the past for pluming/HVAC repair and the contractor that was sent out was extremely rude and intimidating to my wife. He did not know what he was doing in regards to the HVAC system and wanted me to pay him out of pocket for what he diagnosed as a non-covered repair. When I received a second opinion at my expense, it was discovered that the repair should have been covered. On this claim I refused to allow the same contractor in my home. 2-10 informed me that they do not have any other contractors in my area so I have to use an out of network contractor. They authorized me to do so with a starting amount of $400. The actual cost of the repair was $1505.95. I have made several attempts to get 2-10 to authorize the full amount of the repair. They are only offering $605.00 minus $75.00 service fee for a total of $530.00. Not once have they asked for the part number to verify the actual cost of this part but yet they are stating a price that they would have paid. Furthermore, every time I have called they have informed me that my claim has been escalated and someone will be contacting me back soon. I have never had a return call.

There is nothing good to say about this company. I would give it 0 stars if possible. On June 30th I called to have my washer repaired. During the next 3 weeks the company dispatched 3 different contractors that never called or contacted me. The fourth contractor came out and told me that the washer needed 4 parts and it would be more expensive to fix it than to buy another. For the next 4 weeks I have been getting the run around from HBW 2-10 warranty. First they said that they were waiting on the repair contractor to file their report (this was a lie). Then they said they didn't have the parts list from the contractor (also a lie). Now they are telling the contractor to tell me that they are researching how to obtain cheaper parts and they will contact us in 2 days. WHY would you ever use a go between to communicate with your customer? I read another review that said there is no customer support or any way to get help if a repair "goes sideways". That is certainly true here. I've asked MULTIPLE times to speak to a supervisor (someone who doesn't just apologize but can actually do something to resolve my issue) and was called once and missed the call. That was 2 weeks ago and now HBW 2-10 is telling the contractor to tell me they are looking for parts? Do yourself a favor and steer clear of this company. They never have to actually satisfy the customer because the customer is the real estate agent or the home seller who buys the product. My next step is to contact the attorney General of Maryland and/or a news station that investigates fraud and incompetency.

I will never get a warranty through these people every again. I have been a month trying to get my reimbursement. I called and the person told me I was authorized for $200 and since roto rooter was out of service area I would have to get reimbursed. I called and they said I had to upload it through the portal. The portal didn't work and it had the prior homeowners name on it. Called back they said they fixed it, they didn't. Called back and they said it was fixed on their side, but not mine and they would fix that. Long story short it never got fixed. I have called 7 time and each time it is 1.5 hr wait. This time I finally got someone that would help and she said it hadn't been authorized. Funny considering I was told it was authorized when I called it in to begin with. After giving the lady all the info and being on the phone for more than 2 hours this time, they decided they would not authorize it now. We are officially out $400 for something we were under the impression we would get $200 back on. I'd like my almost 14hrs back of my life I have spent on this bullcrap.

This company is a complete scam. I am stuck with this company for the time being because it was included in the purchase of my home. My AC was not keeping up with the heat at the beginning of May and they sent an HVAC contractor to look at it. He showed up on a morning where the temperature had dropped drastically so the air was cold outside. The HVAC contractor simply checked the freon and said it was putting out cold air so it was good. I pointed out that the air outside was cold so obviously the air inside would be cold coming from the vents. He shrugged it off and charged me the service fee before leaving without fixing anything. About two weeks later, the AC died completely. I submitted a new work order and they sent M+Holmes to diagnose the problem 3 days later. M+Holmes came out and diagnosed the problem immediately. However, M+Holmes did not send the diagnosis to 2-10 until 4 days later. The only reason they sent the diagnosis at all is because I called 2-10 to see what was holding the process up and 2-10 said they didn’t have it. 2-10 then failed to make contact with M+Holmes. I had to call M+Holmes to get the diagnosis sent. After this, it took 11 days for the parts needed to be shipped in to M+Holmes. M+Holmes was supposed to contact me to set up an appointment for repairs. They never set up the appointment, even when I called to speak with them. They did answer and tell me they had the part. They also told me this fix would have taken less than 24 hours had I called and not gone through the home warranty company. Throughout this process, I have tried to reach out to 2-10 for help and been dismissed. The wait times have been over an hour to speak to anyone and when I do get through they act like I am inconveniencing them. They were paid to complete a service and they have not provided it. They will point the finger at their contractor, who does appear to be dropping the ball, but that reflects on them as well. This home warranty is a scam and I feel taken advantage of. There is no reason for an AC repair to take over two weeks like this when temperatures are in the 90s. I filed complaints through their customer service and the Better Business Bureau to no avail. They clearly do not care about their customers at all. I should not be surprised considering the slew of negative reviews online for this company. The issue has still not been resolved and the only options they have given me is to start the process over again by calling a new contractor. I have never had this much disdain for a company. They make Cox or Timewarner seem like the most customer service oriented companies out there.

I seriously think dealing with this company reduced my age by at least 1 year. This company was by far the very worst company I have ever dealt with. So, let me tell you what happened: First off, I did my research to buy my home warranty, and it came down to 2-10 because I had two older HVAC units that may have needed replacement soon. 2-10 claimed that they are the only company that would replace the unit if you buy the additional HVAC coverage. That's exactly what I did. Long story short, the first year I had a few AC issues that needed service. Each time they sent 2-3 contractors because they didn't like the quote from the previous contractor. And when they did, they listed a whole lots of things that wouldn't be covered under the policy. I would say this is BS because I had other home warranties previously and never had these issues with them. Ok fine, let's say that's normal in home warranty business. The most infuriating issue was that in the second year, I had to sell my house (relocation) and therefore needed to cancel the policy. During the sales process, the inspection needed some minor fixes ($200) which were all covered. They prolonged the process so long that we had to close before they pay and therefore I paid out of pocket. They didn't reimburse me for the covered cost. So I asked them to return the money I paid for the whole year. I called them so many times and waited on the customer service line for so many hours. I have submitted their online forms quite a few times too, but no luck! So my last resort is to let others know to stay away from this company! I mean seriously, even for this business, these guys are quite something!

DO NOT USE THIS COMPANY!!!! HOMEOWNERS BEWARE!! My A/C unit is broken so we started a work order a month ago to get it fixed. Still not fixed. They have sent the same part to our contractor, from what we understand, and it's the wrong part that isn't compatible with our unit, which the contractor told 2-10. I've been calling and I get no where. I have a 3 month old and we have no A/C in 90 degree weather. I've tried to get this escalated and haven't been able to. I called again, on hold for an hour, got hung up on. Called back and said there's a dispute between contractor and 2-10 because 2-10 isn't paying their contractor. They gave a new part to the contractor and it turns out, it's the exact same part that won't work. We called the warehouse they receive it from and they even confirmed it wouldn't work. My husband called them, and got hung up on as well. They claimed they called back and it went to voicemail, but they didn't. Even if they did call back, why wouldn't they leave a voicemail? This company doesn't care about their customers at all.

We inherited a home warranty with the home we bought in July of 2020. We are moving for my job to another state and we needed to have the HVAC serviced and there were items replaced. The bill came to $632.39 and we submitted the receipts as requested by 2-10. They responded by saying the check would be expedited and that it might take fourteen business days. That date has come and gone and still no check. I believe in doing what you say you are going to do. This company hasn't held up their end of the bargain, they were paid. Now that it's their turn to pay they are MIA, I wouldn't recommend 2-10 Home Warranty to anyone because they don't do what they say they will do. If you read the 1148 complaints about this company you may want to look elsewhere. Eric Gregg Longview WA

We have had this company for the past 3 years and have had 2 claims. Our first claim was for a dish washer that the motor burnt up and that claim went well. Second and most recent, our 2 year old microwave quit working, the only option given to us was to have a service company come to our home and repair it. They came within a week to diagnose, then they ordered parts which took an additional 2 weeks. Here is where our issue is, guy arrives alone to fix the microwave, it is a large built in microwave, while he was taking it down by himself he broke the bracket and bent the screws that hold it in place. He says, “I am sorry that I broke the bracket and I will get another one ordered and finish reinstalling the microwave as soon as the parts arrive., the microwave is now working though” I had no problem with this and he leaves this huge microwave on my cabinet. 2 weeks go by and we don’t hear anything so we reach out to find out the status of the repair of the microwave that was broken by the service guy and we are told that the microwave is working and they don’t Warrenty frames, they only Warrenty mechanical parts. What?!? The frame is broken due to you deciding to repair the broken one and now what? Now we we have to file an insurance claim with the service company. I spoke to the service company and they are saying they are not responsible because the “frame was faulty”. So needless to say we will definitely explore other options once our renewal is up. Consumer beware if you let a service company contracted by 210 into your home and they break something it isn’t their fault and you are on your own. I now understand why the rating of this company is a 2.9. Hard lesson learned, now I am out $75 service call and the $ to purchase and install another microwave. Wow. Just wow is all I can say.

I’m an extremely disappointed customer. After 2-10 sent one bad contractor after the other I am left with more damages than before and they have taken no reponsabilty for their negligence. I had an issue with my air conditioning unit (January 2020), which turned out to be a simple blown fuse (simple fix, but took us a year to figure out due to the poor contractors you sent). When I contacted 2-10, they promptly sent out a contractor of their choice. Here is where the damages started. The first contractor they sent did not correctly diagnose the issue, and had me buy a whole new HVAC unit. He also physically assaulted me by grabbing me from my waist when he was behind me. I reported him and they sent out a different contractor. This contractor installed the new unit. He left the instructional paper in the AC unit which resulted in burned paper coming out of every vent in the house. He also did not connect the unit to the two available transformer, but only to one. This caused the fuse to blow again. The paper left in the unit caused a blockage in the drain which caused overflow in the drain pan and leakage. they sent another contractor who did not diagnose the issue correctly. He said the emergency hose carrying the water outside was not properly installed. He removed it and installed a 3 story high plastic pipe that fell to the ground two days after due to poor installation. The drainage continued to occur and damaged the gas meter situated right under the HVAC emergency drain. I reported this issue but 2-10 was unable to contact this contractor to have him repair the damage. they also told me that I had to take it up with their insurance but only provided me with the information to their insurance 6months after I reported the issue. This resulted in the contractor’s insurance not covering the damage due to too much time passed. Literally EVERY single contractor 2-10 sent caused more damages than before. they took absolutely no responsibility for sending unprofessional contractors or for the damage they have caused to my property. I was left with several bills to pay that could have been avoided if any of the contractors they chose were qualified. this is unbelievably wrong. they provided no assistance when their contractors caused so much damage.

They were on the ball to get someone out to diagnose the problem with our range. Waited over a month to be told part for range is no longer available. Another month to be told range is no longer available. Selected a different range which was suppose to be installed within 3 weeks. Received a call range was in and would be installed the following day, yesterday, between 1-5 pm. They never showed up or bothered to call. I called them at 5:30 now being told the range is on back order. They keep making a cash offer. ?????

2-10 Home Warranty is not vetting their contractors. They sent a contractor out who diagnosed the issue with my washer incorrectly. I received a call from the contractor at 10:30 pm the night before indicating that he did not have the correct tool to assemble my washer. He already came to my house on 3 occasions. I contacted 2-10 and they sent someone else out. The new contractor fixed my washer in less than 10 mins. However, the incompetent contractor failed to put clamps back on my hoses which resulted in water leaking and damaging ceiling. 2-10 is not taking any responsibility for the damages. Mind you, the contractor diagnosed my washer with the belt being broken and then told me I needed a new transmission and belt. Neither diagnosis was correct. 2nd Contractor stated that my washing machine doesn’t even have a belt. 2-10 Home Warranty is not vetting their contractors. Buyer beware.

My experience with 2-10 was pretty on-par with others here. Waited weeks for a response for a water heater issue that I was having in December, and I eventually cancelled the request and had a private contractor resolve it. Calling customer support for an update was an exercise in patience as it was at least a 30 minute wait time with each call. When a technician was finally dispatched weeks later, he completely misdiagnosed the issue (according to the HVAC tech I hired,) which likely would have led to another dispatch and $100 service fee, and likely more after that. (Which is part of the overall 2-10 grift, I imagine.) The case then sat "awaiting diagnosis" for another week, until I called customer support again (45 minute wait this time,) where it was suddenly updated, and I was told that someone would reach out to me shortly to schedule the actual repair. Another week and a half passed, and I finally gave up and took care of it myself. (Because, you know, having heat in the winter is kind of a necessity.) Like many home warranty companies, it's a scam due to the mechanics behind it. Affiliated service contractors really have no incentive to move on these requests as they don't make any profit off of it, and it just serves to keep their scheduled filled. (Literally any other job they have scheduled pays more than what they see from these companies.) I've also learned to be wary of the caliber of technicians these plans come bundled with. I have a hybrid water/heat system in my condo; a little less common, but a standard setup that a qualified/experienced HVAC tech should be able to ID and work on. The service technician 2-10 dispatched was visibly confused and started asking me all these questions regarding specifics of the system. ("Hey man, that's why you're here; if I knew what all this was, I wouldn't be calling you," was my eventual response.) He then just kind of picked a valve he thought was the issue, (it wasn't,) charged my credit card $100 and I never heard from him again. My advice to anyone considering this company or a similar firm is to just avoid it outright. Like any insurance company, they're really good at not paying out when you need it, happily billing your credit card every month regardless of the fact that they bring absolutely nothing of value to the table. I would recommend finding a technician or service firm that you trust and that has a proven track record, and sticking with them. I've since cancelled my plan with 2-10 as I can think of dozens of things I would rather waste $70 a month on.

This company is horrible! Our dishwasher is still not fixed after 4 months even though they have replaced almost every part on it and they refuse to replace the actual dishwasher saying that maybe if another part is replaced it will work. You can wait hours on the phone only to be told they can't help you and then transfer you to someone who doesn't answer the phone! Our security system has not been repaired either because they do not have anyone to fix it. They said we need to find our own repair company for them. Customer service is terrible and they skirt around the real issues. Don't waste your time or money on this company!!!

Customer service is not real, they are just there to keep you on hold and transfer you. They do nothing else. My garage door spring broken, I contacted 2-10 and a contractor was sent and he said he had to order the spring, would be about 2 weeks. It's now 7 weeks later and I cannot open my garage door and cannot get any help from 2-10. Apparently the spring is hard to get, is on back order, is too old to find and they will not give me any time frame at all. I just wanted to know how long will this be allowed to continue? 6 months? a year? The only answer I got was "maybe". And if I am not satisfied with that, they will refund my $100 service fee and give me the money for the spring. If they can't find the spring, how can I? It still does not repair my garage door. If a part cannot be found, then the entire thing should be replaced, that's why we pay this company. I cannot open my garage door at all, can't get anything in or out. But according to their customer service, they basically don't care.

The management of this company is completely unethical!! They will clearly deny your claim when it is covered under the agreement. I had a pipe leak on Sat. that was an emergency. Since I couldn't reach their customer service on a Saturday night, and their assigned contractor does not work on weekends, I had to call another contractor due to the fact that within 4-5 hours my drywall expanded rapidly with leaks and my electrical system had to be shut down as well. Regardless of whether I filed for this claim or not, they denied my full claim and only reimbursed me for $100 for this, when the total cost is$400+. They claim that I did not follow the process, when their process is designed to NOT work when their in network contractor does not work on weekends and their customer service also will not take calls on Saturday night. I ended up holding the bag every time. The only reason I am with this warranty is because this warranty was assigned to us by the seller!! Every step has been so painful in dealing with this unethical company that designs process for customers to fail and finds a reason to punish you for not following their impossible process for coverage. Also, when they do take calls, it usually will put you on hold for an hour before you can reach anyone's live. They want to maximize ways to deter people to ever be in touch with them. Even the customer service person was sympathic towards my situation , yet that is the management's direct orders. It shows that this company is rotten from the top! Please stay away!! It is horrible. I can not believe they are allowed to even stay in business!!!

If you want a bare bones warranty at a premium price, this is the company for you. There is a $100 deductible in addition to the annual fee. We called them on our HVAC system twice and I had no complaints. However, when we had to have a hot water heater replaced it was a totally different story. First of all, they wanted to charge us $465 for a water shut off valve, drip pan, gas shut off valve and a pressure relief line. This was out of our pocket. Then they wanted us to foot the bill for moving a refrigeration line to get access to remove the old hot water heater. I'm not even sure what that would cost because at this point it was much cheaper to just replace the hot water heater myself than to get them to do it. And this in spite of having the supreme coverage option!!! I'm very disappointed in 2-10 home warranty.

Most awful home warranty company ever! I should have stayed with AHS. Heaven forbid that you have to call in to inquire about an open service request. I have literally been on hold for over an hour and a half just to speak to a representative. Our service company has been waiting on a part for our dishwasher that 2/10 is suppose to be sending them. The service company doesn’t even want to call in to 2/10 because they know they will be on hold forever. Who runs a successful company this way? I’m sure if I called into sales for a new service agreement they’d be more than helpful. They want your money but will not help you. What a waste.

The co that built my home purchase this warranty I was supposed to have a 10 Year structure home warranty in the 2nd year of my warranty I made a claim the wall in my master bedroom has a 12by 2 inch crack above the header that goes to my bathroom on the other side it has a crack as well. The foundation for my home has a crack that goes from my back door all the way to the front of my Garage and one side of my house is now lower then the other not to mention the stucco is falling off my home. 2-10 sent an engineer or inspector to look at my home in his report it says that the issue has to be life threatening for them to fix anything on my home but that is not what they say in their contract or when they want to seek you a warranty it’s a totally different story I have had HUD inspect my home and I have sent 2-10 a copy of that report my home needs to be fixed it is going to cost over 120, 000. To fix it They have never tried to help me with this issue although they said they would leave my claim open for further issues how much worse does it need to be for them to fix my home this is how this co handles it claims ho by the way They wanted me to pay 300.00 to make this claim in the first place until I contacted my State Insurance commissioner we as a people need to stop paying for warranty’s that do not honor their contact’s and we need to have this stuff regulated so they can’t rip people off These co are not in the business of helping homeowners they are in the business of ripping us off and telling us the things we want to hear when we first buy this stuff, 2-10 warranty is a really terrible co to have so don’t waste your money I will update you if they change their minds but I really don’t see that happening

A few weeks ago summer temperatures reached mid 90s and our AC stopped cooling. We placed a service request on 6/6/20 on the 2-10 online site. Internal temperatures reached 90 degrees in the house and we work from home due to Covid. The contractor assigned (LK Mechanical) had been previously assigned when the same failure occurred the previous summer. The contractor had never reached out nor could be reached the previous time, and the same occurred again. After being unable to reach the contractor to schedule an appointment (90 deg still in the house), the warranty company said they could/would not assign the request to another contractor until the full allotted time had expired that the contractor could respond in since the request came at the beginning of a weekend. Meanwhile we're still baking. The warranty staff said that I could alternatively find someone myself to come out and fix the problem as long as I got the work authorized first. After contacting a local company, a technician came out on 6/11/20 to diagnose the problem. The technician proceeded to give me a broken down quote for both a required charge (refrigerant was low) and a coil cleaning. 2-10 claimed they would not cover the cleaning as that is considered maintenance ($124) but would cover the recharging the unit ($279 for 1.5 lbs of R22 plus labor and service call fee). I cleared the $279 pricing with 2-10 on the phone while the AC person was at my house. They notified me that the cost would indeed be covered minus a $100 service fee (I understand this is policy but it's appalling that the company requires you to pay the $100 service fee when they fail to get or arrange a contractor and your forced to make the arrangements yourself). I was frustrated that after paying $750 days earlier to renew the warranty, on a $400 work total, 2-10 was only going to pay $179 after we've been cooking in our house to attempt to save some money by using their service. I accepted the result gave the ok to do the work and submitted the invoice. Yesterday 6/25/20, I received a check from 2-10 for $37... I spent 2 hours on the phone with their claims department and was not helped in anyway by Tamika a supervisor after discussion with the floor operator went nowhere. Tamika explained a few things: 1) Although the work to charge the unit was authorized (and price was given over the phone to do so before work was done), the company would only pay $137 for a refrigerant charge, minus $100 so I was eligible for $37 because I used an out of network contractor 2) The company will not assign a different contractor even at the homeowners request until the full time has expired by which the contractor has to respond. This is inflexible and doesn't matter if the house is 90+ degrees and your working from home with children and have had previous bad experiences with the assigned contractor. 3) Even though it had been 4 days of 90+ degrees in the house and their contractor had not responded and they would not assign a new one (at which time the clock starts over), I was not "forced" to find my own contractor and therefor there's nothing that the company was willing cover past $37 on a $400 fix days after I payed $750 for "Supreme Coverage". At this point I just feel scammed.

We purchased a new home and the seller bought the Supreme Coverage Policy at a cost of $599.00. On March 20, 2020, I contacted 2-10 Home Warranty Company concerning our heat pump and asked them to send a contactor. They were not able to get a contractor (2-10 contacted 3 different CONTRACTORS that would not come)so 2-10 asked me & sent email to me stating they wanted me to locate a contractor who would come out. I found a contactor through BBB in our local area and they came out within 2 hours. This company then turned in the required information on our equipment along with price in which to replace the HVAC. We found that the compressor had locked up and there had been other electrical parts that had caught on fire too. Due to these problems and the age of the unit and the difficulty of getting R-22 refrigerant, we were told the unit need to be completely replaced. Those parts that caught fire and locked have been set off by other equipment that was giving problems thus patching equipment would be completely irrational given the cost of the problem to begin with. We were advised by this contactor that a new system would need to be installed and they highly advised this to us and 2-10. All info requested was given to 2-10 to get the heat pump replaced. This information was passed from dept to dept,(they were having ME CALL CONTRACTOR TO ASK questions about cost and could 2-10 supply equipment, etc) still NOTHING HAS BEEN DONE TO REPLACE.I have not even been given the courtesy as to as much as a phone call since I lasted spoke to supervisor(KENDALL R-WHO PROMISED ME/purchasing)who was looking into the problem and said he would do what it took to pass this along to get things done. He told me he would call the next day and he gave me his direct number as well. He has never called me or returned any of the numerous calls that I made to him. This company is unorganized and unwilling to work with me due to the high cost of this replacement. We did without heat for several weeks. 80 DAYS SINCE FIRST CALL TO 2-10

If I could give 0 stars already, I would. And it’s been 2 months. My first call, the service men told me themselves they were putting in for a replacement, but of course 2-10 calls a few days later stating that my furnace has a cracked heat exchanger that was “deemed” as having happened before the warranty went in effect so it was on me to fix. I have my inspection to prove otherwise, however upon trying to dispute this, I’ve not only been told that there’s “no guarantees of it being overturned” (with a grim, ‘don’t hold your breath’ tone), but I’ve also been given the run around of 2 incorrect email addresses on where to send my inspection report, causing me to have to call back now a 3rd time to ask again. Either Jeffrey M needs to clean out their emails so they don’t bounce back or their staff needs to stop botching it, as it starts looking suspicious. Waste of time and money.

If it were possible to give 0 stars I would do that. I dread interacting with this company. It is the worst customer service I have experienced from any service. Absolutely terrible. Ive been spoken to rudely numerous occasions, have been hung up on, etc. As I write this I have been on hold for an hour and was just disconnected. No I'm calling back and have been on hold for another 30 minutes. This is the worst company I have ever had the misfortune of dealing with. Take your business elsewhere. When my fridge broke it took 3 months to get a replacement. After calling them numerous times I learned that it had taken so long because they were trying to buy a used part from an eBay account that had been suspended! Eventually I had to settle for a cash payout and they offered me 1000 dollars for a 4000 dollar fridge. Every time I interact with them I wind up livid. The Worst.

2-10 Home Buyers does not honor their 'Even If' Service Fee Guarantee, and the loophole they used is that because I did not CALL to initiate service, and used their highly touted online system ("if you need service in your home, please go to our website....no need to wait on hold - it's easy to do it online" their phone systems boasts), that I agreed to forfeit the service fee I paid to a service technician because their online website gets sent directly to the service contractor, and they have "nothing to do with it." If I had called, the Claims Management representative noted, then they would have asked enough questions to assess that my HVAC issue was related to a zoned system issue, which is not covered in the warranty and then they wouldn't have sent anyone. The Claims Representatives quoted multiple times the part of their contract that I agreed to forfeit the service fee if the item is deemed not to be covered by the warranty. I asked the Rep why we were acknowledging only part of their contract agreement and read the guarantee to her: 'Even If' Service Fee Guarantee: If an item isn’t eligible for coverage, and we dispatched a service contractor, reimbursement of the paid service fee may be requested. Also, if the same part that was serviced fails again within the duration of the Service Agreement, you will not be charged a new service fee. Supreme is included I purchased an over $500 plan for supreme coverage with this home warranty. When I initiated the service via their online system that they "have nothing to do with," I didn't know that my HVAC system was messing up as a result of the zone system; I did not even acknowledge that to be the problem because I know nothing about HVAC systems. I asked the claims rep if anywhere in their contract it notes that that I lose the part of the warranty that honors the "Even If" Service Fee agreement if I don't call instead of using the online system. She noted that it did not. I explained to her that this was a sham - the home warranty company encourages people to use the website to submit claims, but will shirk responsibility for the part of the contract that notes that benefits the customer. Moreover, the Claim Rep. told me she had not received information from the service technician and would need to call them. I let her know that they had closed out the ticket and the service technician had already informed me that the warranty company noted the service was not covered. I was put on hold for her to call the company. Ultimately, none of that mattered. Additionally, I spent 1 hour and 1 minute trying to complete this call -- and this was the 4th time I had called, having to hang up after 30 minutes of being on hold the first few times. Their contact information does not include an email address, only phone numbers. I also asked to speak to someone else to get a second opinion. The representative put me on hold explaining she was trying to get a supervisor. She came back twice to let me know she apologized for the wait. Ultimately, she came back to me to state the supervisor concurred with her assessment. I asked if the supervisor in fact was not going to speak to me after I asked - and she ignored the question, and restated again, her response. On the one and only other call I made, the technician that showed up noted that he did not receive additional contact information, even though I entered it on the 2-10 website, which resulted in the service guy being unable to reach me when he arrived. This caused our service to be delayed. It would seem there is a huge disconnect between the service contractors and 2-10.

2-10 home warranty company practices deceptive, fraudulent and thievery against their customers. I relied on their brochures and explanations of benefits when I purchased a home warranty to make sure my concerns were covered. I followed all of their instructions when submitting a claim for a non-working oven thermostat. Before their repairman came out, I confirmed with him that oven thermostats were covered under the warranty. When he came out (and he never turned my oven on to diagnose the problem), I paid him $100 and confirmed that the payment also covered the return trip to install the thermostat. One month later, after I ask what the status is on the claim, the company informs me that I have an oven that is classified as a commercial oven in my residence and commercial ovens are not covered under the policy. My house is not a commercial place, and five star/viking/etc appliances that are made for residential use are very popular. This company is simply using unfair trade practices to avoid their claims responsibility, and now that they have my money the are trying to weasel out of their obligation. Please do not do business with 2-10 home warranty.

HORRIBLE! STAY AWAY! I WOULDN'T EVEN GIVE 1 STAR! IF they can't fix it, which they usually can't, then they will find a way to void the warranty with lies and then refuse to have a second opinion from other companies. They send companies out that are run by people who live 45-50 miles away, and others who have to read the computers. We also had an HVAC man tell us that we needed a $1000 zone board which was NOT covered by 2-10 (just pay me the money). I called my own company which found that there was only a switch issue. Even, on that day did my dog want to bite that man. I have spent I know, at least 8 hours on the phone during this yearly contract because 2-10 has no continuity of care, just pass the buck to another person. My current 2 issues...My ice maker did not work and out came a guy. He ordered a part and returned and installed it. It did not work so he wrote without us knowing it that we had put the ice tray in backwards,thus trying to void the warranty. 210 then said that I had someone else work on the refrigerator. I explained that it was the same guy. I was advised to get my own person out to the house. MY garage doors on a $600k house they say were installed wrong (4 years ago with no previous issues). I called a week ago and just had a phone call of over an hour. And on and on it goes......

Since purchasing our home two years ago we've had a few claims. First, our furnace went out. The process was relatively smooth and within a few days he repair man showed up and it was fixed. The second claim was the following summer when the A/C unit went out. 2-10 didn't have a service pro in the area so we had to call our own. While they did end up replacing the process took several weeks. The price quoted by the contractor we called was higher than 2-10 wanted to pay. I can understand that, but it's not our fault they don't have a contractor in the area. The big issue was the numerous calls that it took and conflicting information we received the entire time. I called almost every day to get updates and one person would tell me they were waiting on the Purchasing department, the next day they had to reach out to the contractor and would be calling them. I talk with the contractor, no calls. Then finally once 2-10 has everything they need they promise me a call back. Never happens. They absolutely NEVER call back or call when they say they will. If they give you a deadline or a 3-5 days, or anything of the sort YOU HAVE to keep calling them. They finally issued me a check for the quote given by the contractor and told me that I was on the hook if it was more. Thankfully, the contractor quote was exactly the final amount with no overages. Finally, the third issue, and most frustrating, we've had is with our refrigerator/freezer. The issue was first reported in June of 2019. The ice maker quit working and there was excessive ice buildup in the freezer. I write this review as of February 17, 2020. The issues are still not fixed. A contractor came out in June and replaced the ice maker several times, sealed the line and added Freon. Nothing worked. Apparently it was reported as fixed. It never was. I reported it again November of 2019 (and had to pay another $100 deductible even though it was not actually fixed the first time). I call once or twice a week going back months. All I get is the run around. They are waiting on the contractor. They are waiting on the purchasing department. They sent an email to the contractor. Contractor never gets it. They are waiting on a part. The part arrives to the contractor but it's no good to have an ice maker if the freezer doesn't work. I can't even remember all the issues/excuses, but the one thing that is clear, again, through this process is that 2-10 absolutely NEVER calls back with updates when they say they will. It's always the contractors fault or the company they are purchasing parts from or someone else. I cannot recommend 2-10 for a home warranty. The people in customer service are friendly, no complaints on that end, but there is a flaw in their system somewhere. Follow-up, dated 2-28-2020; Contractor was scheduled to come back out to provide further information for 2-10 to take pictures and provide a more detailed report on the problem so they could determine whether to repair or replace. SHOCKINGLY, the contractor didn't show up. This is at least the 3rd time. I'm at a complete loss other than to tell people to RUN FAR AND FAST AWAY FROM THIS COMPANY. I am not an unreasonable person. I just ask that people keep their word and do what they say they are going to do. This concept is lost on 2-10 Home Warranty. As a further aside if you happen to be a poor soul who has this company for your home warranty, and you have an issue, when they tell you they will send it to the "Escalation Department" that doesn't mean a darn thing. They still won't call you. They won't do anything (other than take your annual fee and make promises, of course).