2-10 Home Buyers Warranty: Read 4,429 User Reviews From Real Homeowners

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Verified Customer

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Michael Williamsburg, VA

They’re reliable. There were no delays getting my dryer serviced. They were courteous and prompt.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Melvin Walton Chesapeake, VA

Ease of making a service request and the variety of vendors available reduces wait time.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Melvin, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Jenny Boliek Spring Mills, PA

Quick response time. - Have always paid what the promised directly to vendors with no hassle.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Jenny, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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ANDREA ROBINSON-ELLIS Kennesaw, GA

Scheduling and Communicating with the maintenance person was a breeze. Thank you.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Andrea, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 1st, 2022

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Ricardo Flores Newport News, VA

I have had a/c issues and just keep patching a problem instead of fixing. Bu sending out different companies each year.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ricardo, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 1st, 2022

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Alba McKenna Egg Harbor City, NJ

Not happy. First they send 3 different companies then they tell me they'll give me a buy out then say boiler not covered After servicing it for 2 seasons. Now trying to give me a different buy out

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Alba, we're sorry to hear about the issues you've experienced. What you described is not the experience we aim to provide and we'd like to investigate your experience. If you're willing, please send us a private message at facebook .com/210HomeBuyersWarranty

Feb. 1st, 2022

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Verified Customer

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EVA WOODWORTH Greensboro, NC

TECHNICIANS, AND ELECTRICIANS ARE GREAT AT WHAT THEY DO, AND THE STAFF ARE VERY FRIENDLY.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Eva, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 1st, 2022

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Charles Brown Spring, TX

They do not care about their customers. I called to complain about an issueI had and the supervisor I talked to acted as if she didn't care that I had an issue. She would rather lose a customer, than help them.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Charles, we're sorry to hear about the issues you've experienced. What you described is not the experience we aim to provide and we would like to investigate. If you're willing, please send us a private message at facebook .com/210HomeBuyersWarranty

Feb. 1st, 2022

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Verified Customer

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Alicia K Golson Montgomery, AL

Excellent Service, ease of process, and works with you with any questions or inquiry one may have.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Alicia, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 1st, 2022

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Sandra Avondale, AZ

When you call them they'll get back to you on your service. The technician was on time and he did a great job.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sandra, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Cynthia Manor, TX

I want to use my warranty to fix my door and I still haven't heard back from anyone. A guy came out that is very knowledgeable and helped me.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cynthia, we're sorry to hear you're waiting for a resolution. If you will give us a call or send us a private message at facebook .com/210HomeBuyersWarranty we'll be happy to help get this resolved.

Jan. 27th, 2022

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Verified Customer

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Sandy Cloverdale, IN

I'm one hundred percent satisfied. Everybody is so helpfu, I don't have a problem calling them.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sandy, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Scott D Baxter Manor, TX

I had an issue last June that still hasn't been resolved. I had to get my own person to fix my issue which I did and I paid for it out of pocket. I'm still waiting on a refund check and will not be renewing this summer.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Scott, we're sorry to hear you're still waiting for a resolution. What you described is not the experience we aim to provide and we're here to help. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty with your service address, and we'd be happy to review your claim and help you get this resolved.

Jan. 24th, 2022

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Ceola Cross Winter Garden, FL

Difficult to reach. I had an electrical problem that took over 2 weeks to get resolved. I finally had to contact someone myself.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ceola, thank you for your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jan. 24th, 2022

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Kimberly Roth Englewood, OH

Some of the contractors are subpar. Say they are sending people out and they don't show. Or don't follow up on their work.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kimberly, we're sorry to hear about the issues you've experienced with our independent contractors. What you described is not the experience we aim to provide. Please know that if you are ever in need of assistance, you can send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jan. 24th, 2022

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Verified Customer

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Lauren Moore Tucson, AZ

Great customer service. When ever we call in for a claim, it is handled quickly.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Lauren, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 29th, 2021

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Avis Elkins, AR

The few times I had them out they were on time found and fix the problem no mess

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Avis, we're glad to hear everything went smoothly. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty!

Dec. 29th, 2021

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Verified Customer

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Alden fuchs Leesburg, VA

They just fix it, and do what they say. The terms of the contract are easy to understand.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Alden, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 15th, 2021

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CALANDRA JONES Rome, GA

I've had a claim that started on 8/7/21, it's now December and the claim is still open. I was lied to about delivery dates by many representatives and Micha P who is claims representative.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Calandra, we're sorry to hear you're still waiting for a resolution and we're here to help. If you are still in need of assistance, please send us a private message at facebook. com/210HomeBuyersWarranty with your service address, and we'd be happy to review your claim and help you get this resolved.

Dec. 15th, 2021

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Verified Customer

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Joycelynn Green Virginia Beach, VA

Quick response. The only disappointment was that certain services that use to be under the plan is no longer covered.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Joycelynn, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 15th, 2021

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Willie Columbia, SC

The service has been really good. There are some remarkable people providing the hands on labor and experience

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Willie, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 15th, 2021

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Gwendolyn Glendale, AZ

When my dishwasher broke, they came and analyzed it and to this date it stull had not been repaired. It broke in October. I have not heard from them. I am not happy. The service is poor. It is not worth paying for.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gwendolyn, we're sorry to hear you're still waiting for a resolution, we're here to help. If you are still in need of assistance, please send us a private message at facebook. com/210HomeBuyersWarranty with your service address, and we'd be happy to review your claim and help you get this resolved.

Dec. 15th, 2021

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Verified Customer

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william or sylvia wright Louisville, KY

they do a good job on service and product they are on time they clean up after their self

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi William and Sylvia, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 3rd, 2021

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Terri Rogers, AR

Fast acting, easy to set up service call, service men were polite & knowledgeable

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Terri, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 24th, 2021

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Verified Customer

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Rascoe, Charlie

I had to use my warranty when our AC unit failed, and the contractor was dispatched quickly. Overall, my experience with 2-10 has been fantastic. I've been a customer for many years and have always received prompt service whenever I've needed assistance. They handle issues right away, which gives me peace of mind.

4 years ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hi Rascoe, thank you for sharing and for being the best part of 2-10 Home Buyers Warranty!

Nov. 24th, 2021

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Yidan

My refrigerator was broken and I needed somebody to come fix it. 2-10 had a quick response time.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Yidan, thanks for the great rating. We appreciate your support!

Nov. 4th, 2021

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Wayne Corley Okatie, SC

The only short coming is the time delay between reporting a problem, service check, and final repair/replacement.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Wayne, thank you for sharing and for your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We appreciate your patience and we’ll do our best to make sure that you have a quicker claim resolution next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Nov. 4th, 2021

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Gina Donahue Plainfield, IN

For the most part 2-10 does a good job. I am frustrated though with the amount of time it takes to get a contractor out.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gina, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Nov. 4th, 2021

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Dawn Redeaux Houston, TX

My washer was serviced 4 times in approximately 3 months instead of being replaced after the third attempt. I'm just waiting for it to fail in another 3-4 months. I will not renew or recommend your company.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dawn, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Nov. 4th, 2021

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Verified Customer

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Gary Holden Las Vegas, NV

My experience has been that 2.10 HBW has been quick to respond, and I've had excellent service.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gary, we're glad to hear that. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Brian Majors Rockport, IN

Filed claim online and a few hours later, we had a contractor named and ready to be called.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Brian, we're glad to hear that. Thanks for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Verified Customer

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Keila Perez

Service was amazing. It was fast and everything was great. It has been a good experience.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Keila, we're so glad to hear that! Thank you for your review and support.

Oct. 21st, 2021

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Wendy

They were just attentive to what I said. It could be a little bit more timely, but other than that the service is good.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Wendy, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. Thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Lisa-May

I'm glad I have it. Its good. Some of the people that actually come out to do the work on the the best.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lisa-May, thank you for your response and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Kathleen

Waits are unconscionably long. I used it recently last month for a broken appliance and the delays on phone calls were forty five minutes to get a person to talk to.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Kathleen, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Patrick Hall Woodstock, GA

Good service. It's helpful if you have major breakdowns but 2-10 doesn't cover all the cost. It's a shared cost. Read the small print. No

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Patrick, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. Thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Verified Customer

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Barbara Stykes Crowley, TX

I had a great experience with them my technician was friendly and nice and the work was done right.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Barbara, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 11th, 2021

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Verified Customer

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Shirley j McCauley Tucson, AZ

I always get a prompt reply with contractors name. Service is done promptly and completely.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Shirley, thanks for the great rating. We appreciate your support!

Oct. 11th, 2021

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Verified Customer

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Eric Vancouver, WA

They were fast precise and got the job done . Lots of good follow up calls along the way

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Eric, thank you for sharing and for the great review. We appreciate your support!

Oct. 6th, 2021

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Joanne Fairfax, VA

I made an appointment online and was contacted that day about setting up an appointment .

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Joanne, thank you for sharing and for being a part of 2-10 Home Buyers Warranty!

Oct. 6th, 2021

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Connie Anton Chesterfield, VA

Responsive to requests to have repairs serviced. To improve, should have a better phone system to respond as well.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Connie, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. Thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 5th, 2021

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Verified Customer

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Cleyde

The last time I called about my electric stove and I'm still waiting for over two weeks.The service takes so long in order to finish and explain.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cleyde, thank you for your response. We're sorry to hear you're still waiting for a resolution, we're here to help. If you are still in need of assistance, please send us a private message on Facebook with your service address, and we'd be happy to review your claim and help you get this resolved.

Sep. 24th, 2021

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Verified Customer

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Claude

I had the air conditioning to be replaced and it's been four months and still hasn't been replaced. I'm displeased with 2-10 because those work orders are from almost four months back that still haven't been completed.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Claude, thank you for your response. We're sorry to hear you're still waiting for a resolution, we're here to help. If you are still in need of assistance, please send us a private message on Facebook with your service address, and we'd be happy to review your claim and help you get this resolved.

Sep. 24th, 2021

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Verified Customer

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Lucy Dorcy Marana, AZ

Saved me more than $3k on A/C repair. L&M HVAC very professional. Would use them again.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lucy, we're glad to hear we were able to save you so much! Thanks for the review and for being a part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Michelle R Henderson Montrose Heights, VA

They respond immediately and I have never had a problem with my issue being taken care of

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michelle, we're glad to hear that! We appreciate your review and appreciate you being a part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Michele A Brown Humble, TX

great service, patient, kind, detailed. knowledgeable, and great at following up

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Michele, just one of your descriptions would make us happy, but all of them? We're grinning ear to ear! Thanks for the review, and more importantly, thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Verified Customer

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Prayaga Prasad Matthews, NC

Customer service, quality of the contractors, quick response for the service requests

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Prayaga, thank you for sharing! We appreciate you being a part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Verified Customer

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Regina Luna Winder, GA

The contractors are always very knowledgeable and happy to answer any questions you may have.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Regina, we're glad to hear our contractors have taken great care of you. Thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Verified Customer

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Pleas Berry

I'v always has excellent service/response from the company. The contracted service Personnel/Organizations so far has been excellent

4 years ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Thanks for the great review, and more importantly, thank you for being the best part of 2-10 Home Buyers Warranty!

Sep. 10th, 2021

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Verified Customer

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Christopher Blaisdell Waynesville, OH

It took 3 months to get a refrigerator replaced. I was disappointed that it too so long and then only got a fraction of the cost of a new one.

4 years ago

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