2-10 Home Buyers Warranty: Read 4,320 User Reviews From Real Homeowners

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Verified Customer

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Gwendolyn Glendale, AZ

When my dishwasher broke, they came and analyzed it and to this date it stull had not been repaired. It broke in October. I have not heard from them. I am not happy. The service is poor. It is not worth paying for.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gwendolyn, we're sorry to hear you're still waiting for a resolution, we're here to help. If you are still in need of assistance, please send us a private message at facebook. com/210HomeBuyersWarranty with your service address, and we'd be happy to review your claim and help you get this resolved.

Dec. 15th, 2021

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william or sylvia wright Louisville, KY

they do a good job on service and product they are on time they clean up after their self

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi William and Sylvia, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 3rd, 2021

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Terri Rogers, AR

Fast acting, easy to set up service call, service men were polite & knowledgeable

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Terri, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 24th, 2021

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Verified Customer

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Rascoe, Charlie

I had to use my warranty when our AC unit failed, and the contractor was dispatched quickly. Overall, my experience with 2-10 has been fantastic. I've been a customer for many years and have always received prompt service whenever I've needed assistance. They handle issues right away, which gives me peace of mind.

4 years ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hi Rascoe, thank you for sharing and for being the best part of 2-10 Home Buyers Warranty!

Nov. 24th, 2021

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Yidan

My refrigerator was broken and I needed somebody to come fix it. 2-10 had a quick response time.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Yidan, thanks for the great rating. We appreciate your support!

Nov. 4th, 2021

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Wayne Corley Okatie, SC

The only short coming is the time delay between reporting a problem, service check, and final repair/replacement.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Wayne, thank you for sharing and for your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We appreciate your patience and we’ll do our best to make sure that you have a quicker claim resolution next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Nov. 4th, 2021

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Gina Donahue Plainfield, IN

For the most part 2-10 does a good job. I am frustrated though with the amount of time it takes to get a contractor out.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gina, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Nov. 4th, 2021

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Dawn Redeaux Houston, TX

My washer was serviced 4 times in approximately 3 months instead of being replaced after the third attempt. I'm just waiting for it to fail in another 3-4 months. I will not renew or recommend your company.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dawn, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Nov. 4th, 2021

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Verified Customer

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Gary Holden Las Vegas, NV

My experience has been that 2.10 HBW has been quick to respond, and I've had excellent service.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gary, we're glad to hear that. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Brian Majors Rockport, IN

Filed claim online and a few hours later, we had a contractor named and ready to be called.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Brian, we're glad to hear that. Thanks for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Verified Customer

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Keila Perez

Service was amazing. It was fast and everything was great. It has been a good experience.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Keila, we're so glad to hear that! Thank you for your review and support.

Oct. 21st, 2021

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Wendy

They were just attentive to what I said. It could be a little bit more timely, but other than that the service is good.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Wendy, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. Thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Lisa-May

I'm glad I have it. Its good. Some of the people that actually come out to do the work on the the best.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lisa-May, thank you for your response and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Kathleen

Waits are unconscionably long. I used it recently last month for a broken appliance and the delays on phone calls were forty five minutes to get a person to talk to.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Kathleen, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Patrick Hall Woodstock, GA

Good service. It's helpful if you have major breakdowns but 2-10 doesn't cover all the cost. It's a shared cost. Read the small print. No

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Patrick, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. Thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Barbara Stykes Crowley, TX

I had a great experience with them my technician was friendly and nice and the work was done right.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Barbara, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 11th, 2021

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Shirley j McCauley Tucson, AZ

I always get a prompt reply with contractors name. Service is done promptly and completely.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Shirley, thanks for the great rating. We appreciate your support!

Oct. 11th, 2021

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Verified Customer

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Eric Vancouver, WA

They were fast precise and got the job done . Lots of good follow up calls along the way

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Eric, thank you for sharing and for the great review. We appreciate your support!

Oct. 6th, 2021

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Verified Customer

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Joanne Fairfax, VA

I made an appointment online and was contacted that day about setting up an appointment .

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Joanne, thank you for sharing and for being a part of 2-10 Home Buyers Warranty!

Oct. 6th, 2021

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Connie Anton Chesterfield, VA

Responsive to requests to have repairs serviced. To improve, should have a better phone system to respond as well.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Connie, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. Thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 5th, 2021

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Verified Customer

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Cleyde

The last time I called about my electric stove and I'm still waiting for over two weeks.The service takes so long in order to finish and explain.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cleyde, thank you for your response. We're sorry to hear you're still waiting for a resolution, we're here to help. If you are still in need of assistance, please send us a private message on Facebook with your service address, and we'd be happy to review your claim and help you get this resolved.

Sep. 24th, 2021

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Claude

I had the air conditioning to be replaced and it's been four months and still hasn't been replaced. I'm displeased with 2-10 because those work orders are from almost four months back that still haven't been completed.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Claude, thank you for your response. We're sorry to hear you're still waiting for a resolution, we're here to help. If you are still in need of assistance, please send us a private message on Facebook with your service address, and we'd be happy to review your claim and help you get this resolved.

Sep. 24th, 2021

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Lucy Dorcy Marana, AZ

Saved me more than $3k on A/C repair. L&M HVAC very professional. Would use them again.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lucy, we're glad to hear we were able to save you so much! Thanks for the review and for being a part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Michelle R Henderson Montrose Heights, VA

They respond immediately and I have never had a problem with my issue being taken care of

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michelle, we're glad to hear that! We appreciate your review and appreciate you being a part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Verified Customer

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Michele A Brown Humble, TX

great service, patient, kind, detailed. knowledgeable, and great at following up

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Michele, just one of your descriptions would make us happy, but all of them? We're grinning ear to ear! Thanks for the review, and more importantly, thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Verified Customer

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Prayaga Prasad Matthews, NC

Customer service, quality of the contractors, quick response for the service requests

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Prayaga, thank you for sharing! We appreciate you being a part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Regina Luna Winder, GA

The contractors are always very knowledgeable and happy to answer any questions you may have.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Regina, we're glad to hear our contractors have taken great care of you. Thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Verified Customer

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Pleas Berry

I'v always has excellent service/response from the company. The contracted service Personnel/Organizations so far has been excellent

4 years ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Thanks for the great review, and more importantly, thank you for being the best part of 2-10 Home Buyers Warranty!

Sep. 10th, 2021

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Christopher Blaisdell Waynesville, OH

It took 3 months to get a refrigerator replaced. I was disappointed that it too so long and then only got a fraction of the cost of a new one.

4 years ago

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SEM Lithonia, GA

It was a speedy turnaround for reporting the issue and having the issue resolved.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for your fantastic rating. Everyone at 2-10 Home Buyers Warranty works really hard to make it easy for you to recommend our services to others. Thank you for your continuing business!

Jun. 21st, 2021

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Jennifer Sampson Chesterfield, VA

They use sub-standard contractors. Also, I hard to speak with a representative; I've been on hold for up to 2 hours before speaking with someone and in some cases longer than that in which I just hung up.

4 years ago

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Ljiljana Minwalla Philadelphia, PA

terrible customer service, long phone wait times, horrible contractor experience, grossly overpaying for repairs without 2-10 providing any explanation or resolution. Especially horrible service from Diana D

4 years ago

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Derrick Love Tucker, GA

It took several months for the appliance to be replaced. Also, delivery crew would not install because water was in the line. We had to take up stairs and install ourselves.

4 years ago

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Jennifer Hall Aurora, CO

Ease of claims and the sales person who I spoke to (Courtney) was so nice and professional

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Jennifer, we’re glad that you had such a great experience with Courtney. We pride ourselves on our customer service, so we appreciate your feedback. Always let us know if 2-10 Home Buyers Warranty can help you any further!

Jul. 14th, 2021

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Adwina Mullen Red Oak, TX

They are EXTREMELY difficult to contact! Can't email and wait times on calls are over an hour and then the person you reach can't help so says someone will call you back and that doesn't happen. Would rate a 0 if possible.

4 years ago

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Tom Carter Elizabethtown, KY

I had an emergency work order and ended up having a contractor do the work...I paid over 500 and was reimbursed only 200

4 years ago

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Ashutosh Singh Dayton, OH

Focus is always to deny customers claims. Got charged 800$ for getting charged one shower knob. Either company is having worst service provider or planning to go out of business soon.

4 years ago

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Clifford Brandon Virginia Beach, VA

2-10's warranty plan is not complete coverage, but it covers a lot. I used it to have a blower motor replaced.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your feedback, we are a limited service agreement. We appreciate your continued support.

Jun. 21st, 2021

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Samantha Mccriskin Virginia Beach, VA

Every time I've had to call, I have to wait for forty five minutes to actually speak to a human and usually that's not the person who can help me so I have to be transferred three times.

4 years ago

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Bryan Virginia Beach, VA

Horrible customer service, they are not customer driven. Our refrigerator went out and I called them and it turned out our refrigerator wasn’t a part of it and we were not compensated for all the money.

4 years ago

Reply from 2-10 Home Buyers Warranty

We are concerned to see you left a us low rating. If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message om our Facebook page or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

Jun. 21st, 2021

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Verified Customer

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Ado Virginia Beach, VA

They did a good job replaced my conditioner when it went out. The service was good.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thanks so much for the flattering review. Comments like yours show why so many folks trust 2-10 Home Buyers Warranty to protect their homes from the unexpected. We’re ready to help you when you need it again!

Jun. 21st, 2021

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Jeffrey Virginia Beach, VA

Once we get a hold of someone, they seem to take care of things. They sent us money for the cost of a new water heater.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you so much for the awesome rating. People like you are what make 2-10 Home Buyers Warranty successful. We’re honored you chose us to help protect your home. We’re ready to help you again when you need it!

May. 28th, 2021

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Laurence Virginia Beach, VA

My realtor picked them and I have found them lacking response wise. I can’t get a phone call response. My problem was fixed in a timely manner.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for making us aware, we apologize for any issues you had. If you'd like to discuss further do not hesitate to reach out. You can contact us at 800.775. 4736

May. 25th, 2021

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Charles Virginia Beach, VA

I needed my warranty to repair a plumbing problem and they didn’t pay for anything. I spent hours online and I couldn’t get any answers. It is a gigantic waste of time. I would never recommend them to anyone.

4 years ago

Reply from 2-10 Home Buyers Warranty

Charles, it is unfortunate to read about the issues you're experiencing, we'd love to look into this to see how we can help. You can contact us at 800-775-4736

May. 25th, 2021

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Anthony Virginia Beach, VA

Customer service is great. I just used them a week ago to deal with my ice maker.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thanks so much for your positive rating. Your business is a big reason for 2-10 Home Buyers Warranty’s success. We’re proud to serve you!

May. 25th, 2021

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Hugo Virginia Beach, VA

I’ve had a terrible experience with two ten. Things got mixed up and they sent out he wrong contractor and it took about a month to actually get somewhere out here.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for making us aware, this is not the experience we like hearing about but we are happy you told us so we can improve our service. If you need additional assistance do not hesitate to reach out to us.

May. 25th, 2021

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Carlos Virginia Beach, VA

Quick to respond to customers and find contractors that are good. I am very satisfied.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the excellent rating. Your business means the world to us at 2-10 Home Buyers Warranty. Let us know if there’s anything else we can do!

May. 25th, 2021

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Ann Mcrae Woodbridge, VA

Very responsive, that’s all I want to say very responsive, and that’s enough

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ann, it’s great to read that you had such a positive experience with 2-10 Home Buyers Warranty. Our goal is to make protecting your home simple and economical, and it sounds like we hit the mark! Thanks for your feedback and business.

Mar. 25th, 2021

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Daniel McCulloch Vinton, VA

Eh, I called them and I spent $190 to be told nothing was wrong. The technician even felt sympathy and tried to get me my moneys worth

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Daniel, we’re happy that you had a good experience with 2-10 Home Buyers Warranty overall. We really appreciate your suggestions on ways we can improve our services.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.

Mar. 18th, 2021

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Aminmencha Njinju Upper Marlboro, MD

Very poor services, customer satisfaction is poor, and the worst of all is there are too delays in rendering services especially when it comes to replacing equipment. That is very unacceptable.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hello Aminmencha, we’re sorry and disappointed about the poor experience you had with the independent service contractor we dispatched. We’ve looped our contractor relations team in about this issue. If you’d like, they can contact you shortly.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Mar. 18th, 2021

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