2-10 Home Buyers Warranty: Read 4,439 User Reviews From Real Homeowners

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Verified Customer

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Anonymous Rockville, MD

I had a very positive experience the one time I used 2-10 for a plumbing issue that they addressed.

3 years ago

Reply from 2-10 Home Buyers Warranty

We're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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John Weitz Gilbert, AZ

Most experiences have been no issues with you. The vendors not so great in response times.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi John, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Sherry Raymer Bertram, TX

Office staff were great, but the first repair company didn't call back or show up. Second guy was great.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sherry, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Mike moore Cincinnati, OH

I needed someone to look at my dishwasher, and someone came to look at my sump pump but he wanted to look at my garbage disposal so not the service I expected

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mike, we're sorry you didn't get the service you expected. If you are still needing your dishwasher looked at, please submit a dishwasher claim through our portal or give us a call and we'll be happy to help.

Jun. 30th, 2022

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Verified Customer

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John Franks Texarkana, AR

Very professional and you get taken care of quickly. The customer service is unbearable!!

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi John, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Nicole Conroe, TX

Easy to use when I had to. Received a fast response from the company to schedule.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Nicole, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Verified Customer

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Susan Popke Oxford, OH

All our concerns/questions with covered items in our home have been dealt with promptly

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Susan, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Verified Customer

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Jackie Bryant Lawrenceville, GA

As a client I am heard. Everyone goes out of their way to provide the best service.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jackie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Madelynn cote Pelham, AL

I have been waiting for my replacement washer for more than a month now...yesterday they texted and said it was going to be delivered but now they have no record of my order...I have kids and I need my washer back....

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Medelynn, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 22nd, 2022

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Verified Customer

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S Paragould, AR

I made a claim online and somebody came out within twenty four hours. It was great.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi S, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Verified Customer

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Martin Pflugerville, TX

Anytime I contacted the customer support they were very helpful. Everything was good.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Martin, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Verified Customer

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Angelica Johnson Centerville, GA

Customer experience has been great, and every service has been followed up on in a timely manner.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Angelica, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Joshua Maniaci Smiths, AL

Slow to dispatch technicians. Tries to cut corners in order to save money, which ended up costing me hundreds of dollars and many months of discomfort of a 2.5 year period.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Joshua, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Verified Customer

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Tam Charleston, SC

They take care of me. If we had any problems they got it taken care of right away.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tam, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Verified Customer

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Natasha Decatur, GA

Recently, my dishwasher wasn't working and I called them and I got a prompt response.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Natasha, we're glad to hear your dishwasher got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Verified Customer

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Sheri Gladewater, TX

The people I talked to were courteous. I had a leak in my bathroom and they took care of it.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sheri, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Verified Customer

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Michael Girard, OH

The process of working with them went smoothly. I had a dishwasher leak and it got repaired.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, we're glad to hear your dishwasher got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Verified Customer

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Timothy Clarksville, VA

There was little to no difficulty with finding my claim and getting things rectified.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Timothy, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Verified Customer

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Sylvester Orange Park, FL

I bought my refrigerator last March and I paid my hundred dollars and there have been 4 or 5 people out here to fix it but I was lied to when I called them. You can't even speak to a supervisor.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sylvester, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 17th, 2022

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Verified Customer

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Martha Houston, TX

The warranty is getting a little expensive. The gentleman I dealt with was very knowledgeable. And he gave me quick responses.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Martha, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Verified Customer

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Cutberto Caruthers, CA

Those who work at 2-10 are very easy to talk to. Great service. I would recommend it to everybody.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cutberto, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Verified Customer

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Dino

Everything went smoothly with the whole process and I got good service from 2-10 home warranty.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dino, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Verified Customer

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August Killeen, TX

They never follow through with the customer after the technician comes. Whatever it may be there's no follow through, no one calls and asks about things.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi August, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Verified Customer

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Michell Lawrenceville, GA

The customer support is better this year than it was last year. They were able to fix my dishwasher when it was broken.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michell, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Karen Tucson, AZ

Very responsive. My air conditioning wasn't working and I got a new one. I ended up with free new coils.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Karen, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Verified Customer

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Anonymous Summit, AZ

This last time, an air conditioner problem and needed it. And it got resolved quickly.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Verified Customer

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Tiffany Conyers, GA

I been having to use it quite often and essentially nothing has happened. It has taken well over four months for me to even get a response from them. Simply awful I would not recommend them.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tiffany, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 9th, 2022

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Verified Customer

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Brian Cohen Santee, CA

My polic was just canceled, and a new policy was issued at 70% higher rate. Your team calls it an auto-renew, but in fact you canceled the old policy and charged me for a new one at a different rate. That's fraud.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Brian, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 9th, 2022

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Verified Customer

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William Charlotte, NC

Last summer it took them two weeks to get somebody here and took another two weeks to get a repair. Nobody ever answers the phone, just poor service.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi William, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Verified Customer

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Kimberly A Roberts Orange Park, FL

When you make a claim they are very expedient in the process of getting your issues resolved.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kimberly, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 3rd, 2022

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Verified Customer

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Kaye Harlow Beulaville, NC

Easy to place a claim & repair person was found and scheduled within 24 hours of my claim

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey Kaye, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 26th, 2022

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Verified Customer

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Frank Elia Youngstown, OH

The warranty has been great, just a few instances where is been a struggle to get thinks done in a timely manner.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Frank, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 26th, 2022

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Verified Customer

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Ben Cooley Toledo, OH

The first couple of times I use your services you are fantastic and now I have issues with the pool and you don't have any contractors to help me out

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ben, when in network contractors are not available you can contact our customer service team and request using an out of network contractor. Please reach out to our customer service team and we'll be happy to assist.

May. 26th, 2022

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Verified Customer

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Sandra Crowe Rockville, MD

I have waited hours on the phone for a representative, had representatives hang up on me, waited weeks for a technician, and been unable to speak to a manager about the service that I've gotten

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sandra, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 26th, 2022

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Michael Satellite Beach, FL

I had a conditioning condenser stopped working. So I used two ten to the do the repair.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Verified Customer

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Corbin Williamsburg, VA

Quick and easy. My AC stopped working when the capacitor failed and they fixed it.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Corbin, we're glad to hear your AC got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Tara Edall Sneads Ferry, NC

Positive experience since we've had the home warranty so far. Very responsive to our issues.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey Tara, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Verified Customer

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Anja Gary Opelika, AL

I put in a request and the job was done fast i didn't have to wait a long time for it to be fix

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anja, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Verified Customer

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Michelle chavez Jacksonville, FL

Doesn't help solve problems. I purchased a home and I have low flow out of tub faucet and they refused to fix the issue since it was installed incorrectly versus a break. Waste of time and money.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michelle, we're sorry to hear how you feel about your recent experience. What you described is not the experience we aim to provide as we pay out 97.5% of all claims placed with us. If you feel we did not honor our coverage, please give us a call and we will review your claim with you. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time.

May. 2nd, 2022

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Verified Customer

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Burton Fort Mill, SC

Always responsive, always answer my questions and explain the warranty. Seems like a good plan.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Burton, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Verified Customer

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Muhd Burhanuddin Yusoh Azih Vienna, VA

Really helpful. The system worked very well. The customer service talk very nice.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey Muhd, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 26th, 2022

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Verified Customer

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Margaret Thompson Emerald Isle, NC

Was very pleased that after a denied major event payment at my home I was able to get a partial payment.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey Margaret, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 26th, 2022

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Holly Myrtle Beach, SC

They were responsive with my requests and very good at follow up to ensure I received the services needed.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Holly, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 26th, 2022

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Anne Cumming, GA

Terrible service. They send out companies they don't fix your service. They are rude when you are able to do get a hold of customer service. I wouldn't recommend this company to worst enemy.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anne, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 26th, 2022

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Roger Savannah, GA

Our experience with your plumber contractor was a scam - a bogus diagnosis which would have cost me some $720 had I not gotten a second opinion.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Roger, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Apr. 26th, 2022

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Peter Houston, TX

website doesn't work. cant create login, they submit a ticket, and never got anywhere. did this about five times already

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Peter, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 26th, 2022

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Donald Fuqua Huntsville, AL

Nothing special. More expensive than other companies and they always send out the cheapest contractors to fix our issues.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Donald, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 26th, 2022

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Amy Purciarele

Overall a good company. Response times have been lacking the last 2 years but I completely understand

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Amy, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Hattie Carr

They responded quickly, communicates with customer in solving the problem with satisfaction.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey Hattie, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Verified Customer

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Spiro Kontos

When you place a service order you get a quick response and good reliable contractors

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Spiro, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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