2-10 Home Buyers Warranty: Read 4,320 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Susan Pullin Leesburg, VA

Great experience when my AC compressor failed within months of moving into my new house.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Susan, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 17th, 2022

check_circle

Verified Customer

star star star star star

Nicole Wills-Carroll Clinton, MD

This company is very reliable company. Highly recommend this to my friends and family.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Nicole, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 17th, 2022

check_circle

Verified Customer

star star star star_border star_border

Alexander Nunez Mora Ormond Beach, FL

Issues with parts order. Customer service giving misinformation regarding parts order and shipped part to the wrong place.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Alexander, thank you for your feedback and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Trameka Peterson Woodbridge, VA

Terrible customer service. They take no responsibility for the contractors they hire. 2-10 reps are not helpful and never transfer you to a supervisor that can actually help. Will never use this service again!

3 years ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hi Trameka, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

check_circle

Verified Customer

star star star star star

Gregory Twery Jacksonville, NC

I have used other companies.... 2-10 is the most reliable for both service and amounts covered!

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey Gregory, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

check_circle

Verified Customer

star star star star_border star_border

Jane merves Valrico, FL

I was perfectly happy until my last experience with having my a/c repaired. I paid twice in a matter of one week for the service call

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jane, we're sorry to hear how you feel about your recent experience. If you feel we have made an error in handling your claim, please give us a call so we can resolve it. Thank you for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

check_circle

Verified Customer

star star star star star

Miguel Garcia Chalfont, PA

Quick response time. The technician dispatched was knowledgeable and friendly. Great service!

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Miguel, we're so glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

check_circle

Verified Customer

star star star star star

Scott Warren Stanley Hampton, GA

Thus far the one time I needed them, they came a repaired my appliance with no problem

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Scott, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

check_circle

Verified Customer

star star star star star

Erick Knoxville, TN

Water heater went out and they came and had it replaced within two weeks. It is good. I trust them.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Erick, we're glad to hear your furnace got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

check_circle

Verified Customer

star star star star star

Robert Tucson, AZ

My friend had a good experience with them so I have them a try. They got my heater fixed for me.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, we're glad to hear your heater got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

check_circle

Verified Customer

star star star star star

Pierre Sanders Colorado Springs, CO

I had a problem with my hot water heater and 2-10 Home Warranty had it replaced in a few days.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Pierre, we're glad to hear your water heater got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 7th, 2022

check_circle

Verified Customer

star star star star star

Michelle Washngton Jacksonville, FL

Always respond within 30 minutes of my request and very helpful and kind when speaking to someone

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey Michelle, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 7th, 2022

check_circle

Verified Customer

star star star star star

Sean Broadus Dumfries, VA

Every time we've needed them they've been right there in a reasonable amount of time.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sean, we can't ask for much more than that! Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 7th, 2022

check_circle

Verified Customer

star star star star star_border

Juan Silva Tucson, AZ

Yearly increase in price makes me hesitant to continue, but mostly satisfied with the service provided.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Juan, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 7th, 2022

check_circle

Verified Customer

star star star star star_border

Katrina Dayton, OH

It is easy to submit a claim online. They don’t send specialists so I am having continued issues with the furnace.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Katrina, thank you for sharing. If you are still experiencing issues with your furnace, please give us a call and we will be happy to get it resolved. Thanks again for your support and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

check_circle

Verified Customer

star star star star star

Charmaine Portsmouth, VA

Professional and done in a timely manner. Customer service satisfied me. They are the best company.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey Charmaine, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

check_circle

Verified Customer

star star star star_border star_border

Anita Marietta, GA

Recently used it for a plumbing issue. It is not easy to contact them over the weekend. I don’t have any other issues.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anita, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

check_circle

Verified Customer

star star star star star

John Lewis Poquoson, VA

They were fantastic in replacing my 18-year-old heat pump with a new unit when it went out.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi John, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

check_circle

Verified Customer

star star star star star

Mike Cary Saint Augustine, FL

Everything has been repaired - with one service fee - even if it takes three tries.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mike, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

check_circle

Verified Customer

star star star star star

Curtis Fairborn, OH

Sometimes I have to wait a long time on the phone. The contractor was very good.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Curtis, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

check_circle

Verified Customer

star star star star star

Bernadine Keaton Puyallup, WA

Easy to use, quality service providers. Excellent customer service in Sales & Service follow up.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bernadine, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

check_circle

Verified Customer

star star star star star

John Huntsville, AL

Right on the ball getting our issues dealt with. Had a plumber come out and fix the problem.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi John, we're so glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

check_circle

Verified Customer

star star star star star

Denise Ransom Castroville, TX

The response time is great and they keep you informed on every step what to expect.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Denise, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

check_circle

Verified Customer

star star star star star_border

Nancy Zuniga Tucson, AZ

I wish the service call fee was lower, but they do respond quickly in sending out a reliable repair person.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Nancy, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Brenda De Leon Stostad Austin, TX

Terrible customer service, incredibly long wait times, known by local vendors to always deny claims, I am so upset up my realtor for recommending this company as they are so disappointing.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Brenda, we're sorry to hear how you feel. What you described is not the experience we aim to provide as we pay out 97.5% of all claims placed with us. If you feel we did not honor our coverage, please give us a call and we will review your claim with you. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time.

Feb. 16th, 2022

check_circle

Verified Customer

star star star star star

Joseph Chester, VA

I used them to replace the furnace on my house and it is a very positive experience.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey Joseph, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Laura Mason, OH

There have been untimely delays in service. I had a simple plumbing issue and it took three months to do get it done because they refused to do it. I have been unable to talk to customer service.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Laura, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to assist in any way we can.

Feb. 10th, 2022

check_circle

Verified Customer

star star star star star_border

Suzanne Fredericksburg, VA

Sometimes the contractors they use are not good. I did get my refrigerator replaced by them recently.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Suzanne, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

check_circle

Verified Customer

star star star star star_border

Anonymous Greenwood, IN

Some of the contractor don’t reply and should be avoided but 2-10’s customer service is always responsive and good.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

check_circle

Verified Customer

star star star star star

Michael Williamsburg, VA

They’re reliable. There were no delays getting my dryer serviced. They were courteous and prompt.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michael, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

check_circle

Verified Customer

star star star star star

Melvin Walton Chesapeake, VA

Ease of making a service request and the variety of vendors available reduces wait time.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Melvin, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

check_circle

Verified Customer

star star star star star

Jenny Boliek Spring Mills, PA

Quick response time. - Have always paid what the promised directly to vendors with no hassle.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey Jenny, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

check_circle

Verified Customer

star star star star star

ANDREA ROBINSON-ELLIS Kennesaw, GA

Scheduling and Communicating with the maintenance person was a breeze. Thank you.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey Andrea, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 1st, 2022

check_circle

Verified Customer

star star star star star_border

Ricardo Flores Newport News, VA

I have had a/c issues and just keep patching a problem instead of fixing. Bu sending out different companies each year.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ricardo, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 1st, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Alba McKenna Egg Harbor City, NJ

Not happy. First they send 3 different companies then they tell me they'll give me a buy out then say boiler not covered After servicing it for 2 seasons. Now trying to give me a different buy out

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Alba, we're sorry to hear about the issues you've experienced. What you described is not the experience we aim to provide and we'd like to investigate your experience. If you're willing, please send us a private message at facebook .com/210HomeBuyersWarranty

Feb. 1st, 2022

check_circle

Verified Customer

star star star star star

EVA WOODWORTH Greensboro, NC

TECHNICIANS, AND ELECTRICIANS ARE GREAT AT WHAT THEY DO, AND THE STAFF ARE VERY FRIENDLY.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Eva, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 1st, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Charles Brown Spring, TX

They do not care about their customers. I called to complain about an issueI had and the supervisor I talked to acted as if she didn't care that I had an issue. She would rather lose a customer, than help them.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Charles, we're sorry to hear about the issues you've experienced. What you described is not the experience we aim to provide and we would like to investigate. If you're willing, please send us a private message at facebook .com/210HomeBuyersWarranty

Feb. 1st, 2022

check_circle

Verified Customer

star star star star star

Alicia K Golson Montgomery, AL

Excellent Service, ease of process, and works with you with any questions or inquiry one may have.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Alicia, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 1st, 2022

check_circle

Verified Customer

star star star star star_border

Sandra Avondale, AZ

When you call them they'll get back to you on your service. The technician was on time and he did a great job.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sandra, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

check_circle

Verified Customer

star star star star_border star_border

Cynthia Manor, TX

I want to use my warranty to fix my door and I still haven't heard back from anyone. A guy came out that is very knowledgeable and helped me.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cynthia, we're sorry to hear you're waiting for a resolution. If you will give us a call or send us a private message at facebook .com/210HomeBuyersWarranty we'll be happy to help get this resolved.

Jan. 27th, 2022

check_circle

Verified Customer

star star star star star

Sandy Cloverdale, IN

I'm one hundred percent satisfied. Everybody is so helpfu, I don't have a problem calling them.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sandy, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Scott D Baxter Manor, TX

I had an issue last June that still hasn't been resolved. I had to get my own person to fix my issue which I did and I paid for it out of pocket. I'm still waiting on a refund check and will not be renewing this summer.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Scott, we're sorry to hear you're still waiting for a resolution. What you described is not the experience we aim to provide and we're here to help. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty with your service address, and we'd be happy to review your claim and help you get this resolved.

Jan. 24th, 2022

check_circle

Verified Customer

star star star star_border star_border

Ceola Cross Winter Garden, FL

Difficult to reach. I had an electrical problem that took over 2 weeks to get resolved. I finally had to contact someone myself.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ceola, thank you for your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jan. 24th, 2022

check_circle

Verified Customer

star star star star_border star_border

Kimberly Roth Englewood, OH

Some of the contractors are subpar. Say they are sending people out and they don't show. Or don't follow up on their work.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kimberly, we're sorry to hear about the issues you've experienced with our independent contractors. What you described is not the experience we aim to provide. Please know that if you are ever in need of assistance, you can send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jan. 24th, 2022

check_circle

Verified Customer

star star star star star

Lauren Moore Tucson, AZ

Great customer service. When ever we call in for a claim, it is handled quickly.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey Lauren, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 29th, 2021

check_circle

Verified Customer

star star star star star

Avis Elkins, AR

The few times I had them out they were on time found and fix the problem no mess

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Avis, we're glad to hear everything went smoothly. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty!

Dec. 29th, 2021

check_circle

Verified Customer

star star star star star

Alden fuchs Leesburg, VA

They just fix it, and do what they say. The terms of the contract are easy to understand.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Alden, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 15th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

CALANDRA JONES Rome, GA

I've had a claim that started on 8/7/21, it's now December and the claim is still open. I was lied to about delivery dates by many representatives and Micha P who is claims representative.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Calandra, we're sorry to hear you're still waiting for a resolution and we're here to help. If you are still in need of assistance, please send us a private message at facebook. com/210HomeBuyersWarranty with your service address, and we'd be happy to review your claim and help you get this resolved.

Dec. 15th, 2021

check_circle

Verified Customer

star star star star star_border

Joycelynn Green Virginia Beach, VA

Quick response. The only disappointment was that certain services that use to be under the plan is no longer covered.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Joycelynn, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 15th, 2021

check_circle

Verified Customer

star star star star star_border

Willie Columbia, SC

The service has been really good. There are some remarkable people providing the hands on labor and experience

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Willie, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 15th, 2021

2-10 Home Buyers Warranty Reviews