2-10 Home Buyers Warranty Reviews

I strongly advise against using this company. My experience has been nothing short of infuriating, especially during one of the most difficult times of my life. Reputable contractors consistently refused to work with them, and it became clear that the company will go to great lengths to avoid paying for repairs or replacements—even for covered appliances. If you're forced to go out of network just to find someone willing to show up, be prepared: you're unlikely to be reimbursed fairly. In my case, I paid $1,000 for a necessary repair and received just $200 in return. This process has been incredibly stressful and disheartening. I would not recommend this company to anyone.

We had an awful experience with Ruffin Robinson LLC. After a washer repair, our ceiling flooded the very next day. When we called for help, the technician responded with extreme disrespect — accusing us of having a "Black attitude," saying he was "from the hood," telling us to "shut up," and refusing to come back to fix his work. We had to hire a water restoration company ourselves. They had to tear up carpet, remove padding, tile, and baseboards. We were forced to stay in 95-degree heat for a week with no option to stay elsewhere, leading to stress, sleep deprivation, and financial hardship. Clearly, 2-10 Home Warranty doesn’t care about the value of their customers because their mission statement and core values are not reflected in the people they hire to represent them as a company. This experience showed zero professionalism or care and violated every value a homeowner should expect. We are left with damage and ongoing costs, and my family felt unsafe in our own home.

Great service, wonderful contractors, Carolina HVAC were amazing, prompt, knowledgeable and professional! I’m so glad I made the switch to you! 🙏🏼☀️

Very fast service, professional, and website is very easy to navigate to putting in your claim and if you have to call customer in your your, they are also amazing 🤩

Excellent service technician experience. Explained the issue and how to fix it while he did the work. Provided tips and techniques to prevent future issues.

We had an issue with the toilet, and the technician came exactly when he said he would, kept in touch with us throughout the service, arrived with the necessary equipment and got the job done!

DON’T WASTE YOUR MONEY! This company is not designed to help you. It’s designed to take your money. I filed two claims based on the same issue and they aren’t reimbursing me a dime for the $10,000 we had to pay for repairs. They said the claim i called in was for a leaking pipe not for my HVAC when the leaking pipe was coming from my HVAC. You also have to pay like $100 for a $300 pay out and spent so much time setting up the claim and submitting forms. Not to mention their list if people that are pre-approved to do work are terrible. The companies they work with have terrible reviews and terrible customer service. I’m not sure how this company has any good reviews. My speculation is they send links to the ones that did get a pay out because it was extremely difficult for me to find a way to review online. I’m giving them two stars because the basic customer service people have been nice. However the managers are the ones that have to approve things if there is an issue and they didn’t let me talk with the one denying my claim even though i’m always very polite just straight forward. Shelley in specific is the manager that denied my claim and would not talk to me per my customer service rep. Terrible waste of money and terrible experience over all. We literally lost money by buying this.

Best home warranty company all around! We’ve tried others and they were nothing but trouble and extra expense. 2-10 has always done right by us and they are the only home warranty company I would ever recommend.

My drain stoppage was resolved satisfactorily. No network plumber was available so I called a reputable local and paid out of pocket. 2-10 reimbursement came promptly and the 2-10 customer service folks were awesome.

Easy to file a claim, excellent communication, claim was filed last night around 6pm and today problem was fixed by 9:30 am. Tech was professional, knowledgeable and I felt safe

The quality of service exceeded my expectations, and I could tell they really care about delivering the best possible experience. I will definitely be returning for future needs and highly recommend

**Diplomatic Review of 2-10 Home Warranty Service** Our experience with 2-10 Home Warranty over the past few months has been mixed, particularly with regards to their service providers. We've had several occasions to utilize our warranty for our AC unit, with River City Heating and Cooling being assigned to us each time, despite our preference for an alternative provider. Our recent interaction highlighted some procedural concerns. After a less-than-satisfactory service call where River City Heating and Cooling used a bolt to secure a damper switch, subsequent issues arose. When discussing this with 2-10's customer service, it was disappointing to find that details of our previous communication were not accurately recorded, impacting the resolution process for the broken damper handle. Ultimately, 2-10 declined coverage for the damper handle repair and advised us to contact River City Heating and Cooling directly. This ongoing reliance on the same service provider, despite recurring issues and temporary fixes, has understandably left us questioning the effectiveness of this partnership. Furthermore, our experience extended beyond HVAC repairs; we encountered similar frustrations when another assigned company failed to resolve issues with our dishwasher, despite the service fee paid. Moving forward, it would be beneficial for 2-10 to consider diversifying their network of service providers and implementing more robust protocols for evaluating and monitoring these companies. Addressing concerns promptly and effectively during initial service calls would significantly enhance customer satisfaction and minimize repeated complaints. In conclusion, while appreciating the coverage provided by 2-10 Home Warranty, we encourage them to prioritize service quality and provider accountability to better serve their customers' needs. We remain hopeful for improvements in their service delivery and provider selection processes in the future.

Fast, friendly, coverage...everything is top notch. I've had 4 claims and each one has been resolved quickly and at minimal expense. I highly recommend this warranty company!!!

2-10 has lived up to every expectation since I have used this company. I’m extremely happy with the cost, service and timeliness to resolve all of my warranty needs. I recommend this company!

I have had this service for over 10 years. I have the supreme package which covers a lot. So if you have legitimate covered claim. Then $100 for someone to come out and solve the problem is well worth it.

Our Claim was handled promptly, and the repair company responded promptly as well. The technician that worked in our house was neat, clean, and kept us aware of the job status as far as part availability, work schedule, etc.

We wish that 2-10 Home Buyers Warranty would service South Carolina. You always come through fast & efficient in our home in Georgia. If you extend to SC please let us know. We’d join you there as well. Thank you!

2-10 Home Buyers Warranty Premium Coverage dispatched Mr Sam from Air Masters. Mr Sam exceeded my expectations with his knowledge and professionalism. Thanks for making my visit a delectational and therapeutic experience!

The variety of claim resolution options that 210 offers is beyond comparison with other companies. One way or the other you get the value of your membership to this company. After over a decade, I am very satisfied.

Easy process for service requests and over all quality technicians. I have always received prompt service and all of my repairs have been completed. Great overall coverage and not a nightmare battle for any claims made.

Our AC unit started to cut on and off randomly. We called 2-10 and they sent out a contractor. The contractor advised that there was a toggle switch/safety switch in the drip pan that causes our AC to cut off every time it fills up with water. He drained the drip pan and unclogged the pipes. He collected his service fee of $125 and left. Everything was fine until one week later the same issue occurred. Called 2-10 again, 2-10 called the same contractor to come out for a recall. The contractor advised it was the same issue. **FIRST RED FLAG: Filter Butler repaired the issue again but then proceeded to ask for the service fee of $125, after 2-10 advised us that there will be NO service fee if the same repair is needed. I had to call 2-10 while the contractor was at my house to explain how their lack of communication between each other caused unnecessary confusion. Another week passes and I noticed a leak in my ceiling, which I assume was from my AC unit, and sure enough, it was. That “toggle switch/ safety switch” was no longer working causing a leakage which caused water damage into my ceiling. **SECOND RED FLAG: That toggle switch/safety switch (keeping the drip pan from overflowing) was working fine until the contractor came out that second time advising “he fixed the issue.” Now we have water damage. This time I called the contractor directly and after further review, they decided that my AC unit was improperly installed. **My service agreement states this: “ …Modifications up to $250 per Service Agreement. Haul away/disposal fees. Items under manufacturer's warranty. Improper installation/repair/modification.” We reached out to corporate via email and they stated this: I understand that based on your current warranty you do have coverage for improper install, improper repair and/or improper modifications however we only provide coverage for those 3 when necessary to effect an eligible repair. **FINAL RED FLAG: NOWHERE in the service agreement did it state anything specific on what is considered an eligible repair or what qualifies as a covered improper install or modification. The vagueness and lack of specificity in this agreement seems intentional. The impact on the customer and the business relationship was not considered. NO ONE at 2-10 was able to assist with our issue. It was unsettling that no further attempts apart from simple explanations was made to reconcile the issue. We dread the fact that we renewed our warranty for another year spending close to $700, FOR NOTHING. We have been dealing with this issue for FIVE weeks now. And we are still left high and dry to find a company to fix our issue for a reasonable price.

Fair price for what’s offered for coverage. Immediate assistance on getting someone to respond. If there is no one in their list, you can call someone bonded/insured near you.