2-10 Home Buyers Warranty: Read 4,439 User Reviews From Real Homeowners

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Ron Gunkel Yulee, FL

I would have rated them higher if we hadn't gone thru three potential service providers before we were assigned one who would make the trip to our neighborhood.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ron, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Jessie Williamsburg, VA

I put in a claim on 2/2/2021, my microwave STILL not fixed. I've spent too many hours on the photo with 2-10 trying to get it straight. Even when I did get quick responses with my washer fix, the fix worked for 2 weeks then I gave up and bought a brand new one. I would rather buy a brand new appliance than have to work with 2-10.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jessie, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Feb. 10th, 2022

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Anjannetta Francis Newport News, VA

Everyone is great. Just wish the online tool was better and more user friendly. I have to call and wait online to submit my claim a couple of times

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anjannetta, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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Virginia Lampman Fort Worth, TX

always been very helpful. Reps very knowledgeable and pleasant. But, every business can find ways to improve. Wish your customer service was 24-7.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Virginia, thank you for your feedback and for being a part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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Barbara Mableton, GA

Good customer service so far. They sent someone to replace the seal on the water cap. I would recommend it.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Barbara, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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John Saint Johns, FL

Vendors and customer service are top notch. The service is prompt and professional. I had air conditioning failure.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi John, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Angela Myrtle Beach, SC

It is reasonably priced for the coverage that is offered. They helped us with a dripping faucet and a slow drain.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Angela, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Donna Douglasville, GA

Customer service is very lazy and unprofessional. They don’t care about the client. I’ve been trying to get my refrigerator fixed for almost a year. I’ve paid multiple service fees to get a notice that the part I need is not available.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Donna, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Feb. 10th, 2022

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Holly Mandeville, LA

It’s been much better so far. We call them and then they dispatch a service provider to take care of it. They fix the problem.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Holly, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Cliff Sifford Mooresville, NC

The gentleman that actually did the work deserve a 5 star rating however, the process of setting the appointment was clunky.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cliff, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Kelsi Purifoy Birmingham, AL

They respond to my claims and requests in a timely manner. Also their customer service reps are nice and professional!

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kelsi, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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JaShawn White Plains, MD

They were very quick to get my furnace fixed. The part was ordered and installed in a timely manner.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi JaShawn, we're glad to hear your furnace got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 1st, 2022

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Paula Kaczorowski Oro Valley, AZ

It all depends on the contractor. The last 2 we've had have been great! We've had a few not so good & one absolutely HORRIBLE!

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Paula, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 1st, 2022

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Debra Grovetown, GA

Very negative. I would not recommend it to anybody. Recently it takes too long, we are living alone, we don't have anybody, a lot of people who come out don't do anything. They just don't have the people to do the work. And you have to wait too long.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Debra, thank you for your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Anonymous Vail, AZ

They have not been responsive on the portal. We're in a dispute and they have not replied to any of my inquires. They can't communicate and then when you do get somebody they said well we've done everything according to what they told us to do and I feel like I'm getting the run around.

4 years ago

Reply from 2-10 Home Buyers Warranty

We're sorry to hear about the issues you've experienced. What you described is not the experience we aim to provide. We would like to investigate your experience and help get this resolved. If you're willing, please send us a private message at facebook .com/210HomeBuyersWarranty

Jan. 27th, 2022

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Farrell Jonesboro, AR

I contacted them about the ac unit and they sent somebody out the very next day, it was fixed that fast. Support is good, sometimes slow.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Farrell, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Joseph Linden, NC

My furnace was leaking water and they came and fixed it. I was able to get somebody who was actually helpful.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Joseph, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Marian Wilmington, DE

My furnace went out. I had to call them twice, first time they fixed it it broke back down. The second time they had to order a part to fix it.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Marian, we're glad to hear your furnace got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Verified Customer

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Stephen Pine Level, NC

We had the air conditioning issue and it got resolved rather quickly. It's been great service so far

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Stephen, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Scott Green Valley, AZ

They're very responsive. I had a plugged drain and they got someone out same day. They always do a great job.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Scott, we're glad to hear your plugged drain got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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May Newark, DE

Excellent, they stand by their work. It was a good value for my money. They've proven to be very trustworthy.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi May, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Verified Customer

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Eloise Sherwood, AR

I haven't had any problems with their warranty, so it's pretty good. They wear their masks when they service here.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Elise, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 27th, 2022

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Verified Customer

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Heidi

They've responded quick when I needed. The heater wasn't working and they came out and fixed it. Very friendly.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Heidi, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 10th, 2022

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Lloydhughes Cleburne, TX

I had a good experience when I used it and I think I will have the same experience next time I have to use it

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lloyd, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 29th, 2021

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Verified Customer

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DONALD WINCHESTER Pinson, AL

great, timely service - ONLY THING IS I AM TRYING TO RENEW AND THE WEB PAGE IS HARD TO FIGURE OUT HOW?

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Donald, thank you for sharing. If you are still experiencing issues renewing, please send us a private message at facebook. com/210HomeBuyersWarranty and we'll be happy to help.

Dec. 15th, 2021

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Thomas A Jessee West Fork, AR

After I made my claim, the agent listened, made their report and got a vendor to come to my home quickly.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Thomas, thank you for sharing and thank you for being a part of 2-10 Home Buyers Warranty.

Nov. 24th, 2021

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James

2-10 needs to be put out of business. They are not trustworthy. Three months ago I had a problem with my air conditioning and I am still waiting for them to replace it. I live in Texas. It is hot. I am going to report them to the better business bureau. They are taking people's money.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi James, we're sorry to hear about the issues you've experienced with your air conditioning. What you described is not the experience we aim to provide and we're here to help. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty with your service address, and we'd be happy to review your claim and help you get this resolved.

Nov. 4th, 2021

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Christopher

They stand behind their product. We had to have a refrigerator repair and and they were able to handle all repairs. They are responsive.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christopher, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Lawrence

They know what they're talking about and who they recommend. The people they recommend do a good job.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Lawrence, we're glad to hear you feel that way! Thank you for the great review and for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Rejive

My sump pump failed and I called their office number to fix it immediately and they fixed the issue on the same day.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rejive, thank you for sharing and for your support.

Oct. 21st, 2021

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Debora Prater Greer, SC

Slow 3 times I have lost 300 to 500 dollars worth of meat because the people they send only can get to you 7 to 10 days after calling and instead of fixing they keep doing a quick little fix and again same issue a month later

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Debora, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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diane mckenna Melbourne, FL

fast and easy to get results. received a call back within hours for an appointment. sent text to phone.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Diane, we're glad to hear you feel that way! Thank you for the great review and for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Arvind Padgaonkar Austin, TX

Customer friendly company. They are efficient. Can be approached by multiple ways - on line, by phone to the agent.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Arvind, we appreciate the great review! Thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 11th, 2021

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Cyndi Sherwood Weaverville, NC

They say they have techs in my area yet scheduled a repair company 3 hours away that couldn't get out for 2 weeks when my unit broke. Wouldn't let me speak with a manager and were completely unhelpful. When the unit wasn't fixed correctly they insisted I had to wait again and use the same repair company because it's all they had.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cyndi, we're sorry to hear about the issues you've experienced. What you described is not the experience we aim to provide. If you have any outstanding issues, please send us a private message with your service address and we'll be happy to help in any way we can.

Oct. 6th, 2021

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Frank Poore Stone Mountain, GA

Roof claim was handled amazing. Plumbing claim was a total disaster. Finally got resolved but it took two months to get the problem fixed. Call me if you want more info is it

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Frank, thank you for your response and your honest feedback. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. If you would like to discuss the details further, feel free to send us a private message with your service address. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 6th, 2021

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Adam Chandler Trussville, AL

Fast and friendly! Handled within 2 days start to finish. A+ garage doors were very good to work with!

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Adam, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 5th, 2021

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Constance E. Haggard Tucson, AZ

I thought my coverage included the garbage disposal, and my account page shows I do. But apparently, I don't. I also discovered that the fee for a service person to come out has increased to $100. This is not the coverage I wanted.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Constance, we're sorry to hear about the confusion. If you're interested, feel free to send us a private message with your service address and we can do a denial review on your garbage disposal.

Oct. 5th, 2021

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Verified Customer

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Brenda J DePuy Hockessin, DE

very responsive allows us to ask for service providers that have been great in the past or for new ones

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Brenda, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 5th, 2021

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Christy Coleman Texarkana, AR

I experienced A/C problems since June 2021. The problem persist and the process of reporting issues, inquiring about the status of a repair, or getting a contractor to make repairs in a timely manner, is absurd. This has been a horrible experince. I will not recommend this company to anyone.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Christy, we're sorry to hear you're still waiting for a resolution. We're here to help. If you are still in need of assistance, please send us a private message with your service address, and we'd be happy to review your claim and help you get this resolved.

Oct. 5th, 2021

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Larry Cornelius, NC

Customer support is very responsive. About two weeks ago the air condition unit went out and they repaired it.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Larry, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 5th, 2021

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Bernadette Schenectady, NY

Overall it has been worth the money. They've always gotten somebody out. We've had several breakers replaced.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bernadette, thanks for the great rating, we appreciate your response! Thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Dalton

One time it took me almost three months and having to threaten legal action to have my upstairs air conditioner repaired. Their goal is to give you an incredibly long wait time, give you the run around make it very very very difficult to use your benefit and I think that they bank on that. They bank on people giving up and paying out of pocket.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dalton, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We're sorry to hear about the delay's you experienced. If you're ever in need of assistance, please know that we're here to help. If you need additional help, you can send us a private message on Facebook and we'll be happy to assist in any way we can. Thanks again for your feedback and for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Cole

Quick response from customer support. We used our warranty whenever we had to replace something and they replaced it.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cole, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Coreen

I had an issue with my air conditioning and they were able to get someone out to come and fixed it relatively quickly so that was much appreciated.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Coreen, thanks for the great review, and more importantly, thank you for being the best part of 2-10 Home Buyers Warranty!

Sep. 24th, 2021

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Christy

My roof was leaking and I used the warranty. They called the guy to come out and fix it and it's still leaking. Customer support is very difficult to maneuver, I made a claim and the work still not completed and I can't get it resolved.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christy, thank you for your response. We're sorry to hear you're still waiting for a resolution, we're here to help. If you are still in need of assistance, please send us a private message at on Facebook with your service address, and we'd be happy to review your claim and help you get this resolved.

Sep. 24th, 2021

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Jesus R. Adame Goodyear, AZ

Have great service with immediate response, the cost is fair and they always look to help in the best way possible

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jesus, we're glad to hear you feel that way! Thank you for the great review and for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Nicole Howard Wetumpka, AL

1. Made a change in coverage without providing proper notification to buyer. 2. Sufferers significant damage to flooring due to non emergency status given to my water situation.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Nicole, we're sorry to hear about the issues you've experienced. We understand how frustrating this can be. What you described is not the experience we aim to provide. If there is anything we can do to help resolve your situation, please let us know.

Sep. 10th, 2021

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Julia C Smith Fairfax, VA

I've always received prompt service and the companies they use have always done a good job repairing whatever I needed.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Julia, thank you for your great review and for being a part of 2-10 Home Buyers Warranty!

Sep. 10th, 2021

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Gwendolyn

They?ve been reliable. Even if the company they sent out didn?t work out, they will send somebody else to make it right. They stand by their words.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gwendolyn, thank you for your review and honest feedback. We're sorry to hear one of our 3rd party contractors didn't work out but we appreciate your understanding and for giving us a chance to make it right. Thanks again for your support and for being a part of 2-10 Home Buyers Warranty!

Sep. 10th, 2021

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Robert

When my air conditioning had problems, they came out took care of the problem. They respond fairly quickly when I call them.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, thank you for your review and your honest feedback! We appreciate you for being the best part of 2-10 Home Buyers Warranty.

Sep. 10th, 2021

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