2-10 Home Buyers Warranty: Read 4,439 User Reviews From Real Homeowners

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Verified Customer

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Diane Elise Campbell Calabash, NC

Customer Service is great and they are proactive. I needed service and the job was done in under 2 hours

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Diane, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Deborah Quinn Fayetteville, TN

They almost never have contractors. You have to find your own worker and they have to call in which wastes their time and they done like that. Plus I had to have a job done immediately sewer back up and theybhad me waiting days

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Deborah, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Charlotte Geronimo Smyrna, GA

Because you offered me $441 to replace a microwave that is built in as part of a double microwave/oven and you couldn't secure the parts to repair the microwave. It will cost me $2500+ to replace the entire unit. Not happy so I cancelled.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Charlotte, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Mark Louisville, KY

Sometimes on the weekend you have to wait till after the weekend for somebody to come. But otherwise they are doing a good job.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mark, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Bob Raymore, MO

There are times when you're trying to get help after hours and it is difficult. The warranty covers more items than I even need covered.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bob, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Verified Customer

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Schulandria Texarkana, TX

They are quick to provide service. My air conditioner went out and I called one day and they came the next day.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Schulandria, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Veronica Massillon, OH

My pump went out and I was able to schedule something right away with 2-10 and they got somebody out here and they fixed it.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Veronica, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Erik Colorado Springs, CO

The customer service representatives were very helpful and informative and they were quick with providing us with what we needed. It was excellent.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Erik, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Antony Raleigh, NC

We used it a couple of times and it's always been useful. It's pretty easy to use and it seems to be good service.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Antony, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Debbie Ball Ground, GA

The customer service is average, it's not very good. We just recently had to use our warranty and we could not contact 2-10. It's a big hassle to connect with them.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Debbie, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Lisa Ellenwood, GA

The last time I used my warranty my dryer broke. I also used the warranty for a plumbing issue and it was resolved quickly.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lisa, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Anonymous Cypress, TX

It took me 8 months to get the ice maker on my freezer fixed. They need to get better vendors. It took them months to get the part they needed and the guy didn't know what he was doing. It is finally working perfectly after 8 months because someone else came to fix it.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Reginald Leland, NC

I didn't get answers to my problems from them. But the guy they sent out to do the repair was very professional. He was very courteous.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Reginald, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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S. Wilmington, NC

There was a long wait on the phone when I called them. I am trying to resolve a problem but I am still waiting on a response from them.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi S, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Yu Humble, TX

Sometimes the survey is good but sometimes it is not very good. Recently I called but the provider did not answer the phone so I might need my own technician to fix the problem.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Yu, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Fannie Reston, VA

They follow through. Most recently I had an occasion to use it because the ice maker part of the freezer wasn't working.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Fannie, we're glad to hear your freezer got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Jennifer Severna Park, MD

It's pretty responsive. We had our water heater stopped working and we put in a request and a couple days later someone came out and fix it.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey Jennifer, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Jeremy Nienkamp Texarkana, TX

This experience with my central AC has been horrible. My initial claim was made on 4/30 & here we are, 25 days later and my AC had yet to be repaired. Your company ordered the wrong compressor.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jeremy, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Anonymous Longview, TX

There was some clerical issues more than anything. Our air conditioning has gone out several times and the service was very quick and expedited.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Verified Customer

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Albert Queen Creek, AZ

Very positive. They stay on top of it the entire term of the open ticket. I'm always gonna trust them.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Albert, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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NL Pulaski, TN

My refrigerator was never repaired properly. 2-10 based their answer of not repairing it on an old review from years ago. I had explained why the prior repair company defaulted on it bcuz they sent a kid (maybe 18-19) here and he decides to bring his girlfriend to work. Nevertheless, it was never done.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi NL, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 3rd, 2022

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Verified Customer

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Catherine Carmichael Jones

I've had two claims, both of them on my A/C unit. Both people came out at a reasonable time. They explained what was wrong, they explained what they did, and they were very professional. The website is very easy to use to submit your claim. They are very responsive to they usually respond to you within six hours. And then the setup for service is usually a very fast turnaround, less than 48 hours.

3 years ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hey Catherine, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 26th, 2022

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Verified Customer

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Ebony Green

Every time we've had an issue, they've been very responsive, very professional, and we've had no issues. It's never a hesitation, they've always just been accommodating in trying to resolve our issues. Recently our A/C stopped working on the second level and I'm asthmatic so we needed it fixed in a hurry. They sent someone out, we putting the work order online. Within a couple of days someone was out there to fix the the A/C but then again within a couple of hours it, we found out it was actually a different issue, that it needed to actually be replaced and so they contacted the contractors, worked out everything, ordered the part and had it resolved. I have been pleased with them since 2018 when we bought our home and we haven't had any issues and I would highly recommend them to anyone.

3 years ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hi Ebony, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 26th, 2022

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Verified Customer

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Tom Papillion, NE

The technician was very knowledgeable that came out about two weeks ago when our oven didn't work. Good response.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tom, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Cheryl Tucson, AZ

They are usually very responsive. Our refrigerator went out and they took a while, but they covered the expense and the replacement.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cheryl, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Regina Carson Newport News, VA

Each time I've called hold times are over 40 minutes. Customer service is not understanding of customer needs and I feel as if only the bare minimum is done to ensure I understand.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Regina, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 12th, 2022

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verlaine Terrace Clayton, OH

They get someone out quickly and anything that is needed gets taken care of with knowledgeable people

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Verlaine, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Rachael Maurer Barberton, OH

They get things done right away. Very helpful and easy to find information of what the warranty covers.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rachael, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Nanvye Robinson Lawrenceville, GA

I received great customer service starting with my phone call and ending with the service technician. Great job.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Nanvye, we're glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Karol Layton Calera, AL

They said it was the blower motor on the AC. They replaced that, now, a few days later, it's not working, it's hot outside and 83 degs inside our home, and no AC.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Karol, we're sorry to hear about the issues you've experienced. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

May. 2nd, 2022

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Bernard W Burch Jr Columbia, SC

Subcontractors need to be vetted. A lot of issues with work and service provided. Been a customer since 2007 and service in area has went down tremendously.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bernard, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Rachel Flowery Branch, GA

For the things I've needed to use it for it's been great. I recommended it to anybody. I haven't had any problem.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey Rachel, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Mark Ashburn, VA

They were professional they have no issues. I think I used it about maybe three times and no issues, great.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mark, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Kristyne Centreville, VA

I can usually reached them when I need. Most everything is handled to my satisfaction. They could choose better service providers.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kristyne, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Chantemeekki Hampton, GA

I have used their service for the very first time and had a really negative experience having someone coming out to assist with the services that I needed. It took almost a month for them to come out and service the home.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Chantemeekki, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Laporsha Foster Birmingham, AL

Customer service and service is great. They are friendly and helpful. Each time I have had an issue they have fixed it.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Laporsha, we're glad to hear your experience has been a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 26th, 2022

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Verified Customer

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Ray Bisczat Williamsburg, VA

I have always had prompt response when I have had a need for service. Contractors had fixed the problem.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey Ray, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 26th, 2022

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Christopher Raleigh, NC

Honored warranty on a water heater that burst a few weeks after moving in. The service vendor 2-10 selected was great!

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christopher, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 26th, 2022

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Ian Colte Denver, CO

Rapid response to claims, uses qualified technicians, if not fixed right the first time follows through.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey Ian, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 26th, 2022

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Ahmed Chantilly, VA

I had to file 2 complains and pay 2 discutables about my leaking toilet , and the only thing the plumber did was changing the valve , after 2 days the leak happened again and I don't want to spend another $75 instead I would rather buy a new toilet it's a scam

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ahmed, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Apr. 26th, 2022

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Tin Mai Beaverton, OR

It is very bad when I have to call them for the service. When buying the warranty, they promise a lot and cover a lot. However, when I need the service, they cover nothing. I ended up have to pay the service myself (out of pocket). Don't recommend anyone buying this warranty

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tin, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Apr. 26th, 2022

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linda Sierra Vista, AZ

It is impossible to talk to a live person on the phone and the website is NOT user friendly. There are not options to address all problems, so when I call in...I am rudely reminded to use the website over and over even though I tell them I am having extreme difficulty with the side. RUDE.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Linda, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 26th, 2022

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JAMESj FARRIS

I have had occasion to use my home warranty twice. I was satisfied with the outcome on both occasions.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi James, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Amado

The online thing Is lot better than telephone services. It was like really very easy to navigate the website.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Amado, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Wendy

I've received contradicting information from different people. The wait time on the phone call to speak with somebody can be forty to sixty minutes. They need to train their employees better.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Wendy, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Verified Customer

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Kenneth

My thermostat was not working. They sent out a service company. The thermostat was not good and it was replaced.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kenneth, we're glad to hear your thermostat got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Tamela

Easy to file a claim 24/7. Fast service with good service providers. No surprise charges or fee’s.

3 years ago Edited June 28, 2024

Reply from 2-10 Home Buyers Warranty

Hey Tamela, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Verified Customer

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Chris

I've used it several times in the past month and they sent someone over right away. They got right on it.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Chris, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Thomas

It's just very good. Once the ice maker failed and they replaced it. They got it solved very quickly.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Thomas, we're glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Aaron

I just recently used them and a contractor came out to fix it. It's better than the rest of the companies out there.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Aaron, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

2-10 Home Buyers Warranty Reviews