2-10 Home Buyers Warranty: Read 4,320 User Reviews From Real Homeowners

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Verified Customer

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Jennifer Severna Park, MD

It's pretty responsive. We had our water heater stopped working and we put in a request and a couple days later someone came out and fix it.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey Jennifer, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Jeremy Nienkamp Texarkana, TX

This experience with my central AC has been horrible. My initial claim was made on 4/30 & here we are, 25 days later and my AC had yet to be repaired. Your company ordered the wrong compressor.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jeremy, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Anonymous Longview, TX

There was some clerical issues more than anything. Our air conditioning has gone out several times and the service was very quick and expedited.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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Albert Queen Creek, AZ

Very positive. They stay on top of it the entire term of the open ticket. I'm always gonna trust them.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Albert, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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NL Pulaski, TN

My refrigerator was never repaired properly. 2-10 based their answer of not repairing it on an old review from years ago. I had explained why the prior repair company defaulted on it bcuz they sent a kid (maybe 18-19) here and he decides to bring his girlfriend to work. Nevertheless, it was never done.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi NL, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 3rd, 2022

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Catherine Carmichael Jones

I've had two claims, both of them on my A/C unit. Both people came out at a reasonable time. They explained what was wrong, they explained what they did, and they were very professional. The website is very easy to use to submit your claim. They are very responsive to they usually respond to you within six hours. And then the setup for service is usually a very fast turnaround, less than 48 hours.

3 years ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hey Catherine, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 26th, 2022

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Ebony Green

Every time we've had an issue, they've been very responsive, very professional, and we've had no issues. It's never a hesitation, they've always just been accommodating in trying to resolve our issues. Recently our A/C stopped working on the second level and I'm asthmatic so we needed it fixed in a hurry. They sent someone out, we putting the work order online. Within a couple of days someone was out there to fix the the A/C but then again within a couple of hours it, we found out it was actually a different issue, that it needed to actually be replaced and so they contacted the contractors, worked out everything, ordered the part and had it resolved. I have been pleased with them since 2018 when we bought our home and we haven't had any issues and I would highly recommend them to anyone.

3 years ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hi Ebony, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 26th, 2022

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Tom Papillion, NE

The technician was very knowledgeable that came out about two weeks ago when our oven didn't work. Good response.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tom, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Cheryl Tucson, AZ

They are usually very responsive. Our refrigerator went out and they took a while, but they covered the expense and the replacement.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cheryl, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 18th, 2022

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Regina Carson Newport News, VA

Each time I've called hold times are over 40 minutes. Customer service is not understanding of customer needs and I feel as if only the bare minimum is done to ensure I understand.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Regina, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 12th, 2022

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verlaine Terrace Clayton, OH

They get someone out quickly and anything that is needed gets taken care of with knowledgeable people

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Verlaine, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Rachael Maurer Barberton, OH

They get things done right away. Very helpful and easy to find information of what the warranty covers.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rachael, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Nanvye Robinson Lawrenceville, GA

I received great customer service starting with my phone call and ending with the service technician. Great job.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Nanvye, we're glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Karol Layton Calera, AL

They said it was the blower motor on the AC. They replaced that, now, a few days later, it's not working, it's hot outside and 83 degs inside our home, and no AC.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Karol, we're sorry to hear about the issues you've experienced. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

May. 2nd, 2022

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Bernard W Burch Jr Columbia, SC

Subcontractors need to be vetted. A lot of issues with work and service provided. Been a customer since 2007 and service in area has went down tremendously.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bernard, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Rachel Flowery Branch, GA

For the things I've needed to use it for it's been great. I recommended it to anybody. I haven't had any problem.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey Rachel, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Mark Ashburn, VA

They were professional they have no issues. I think I used it about maybe three times and no issues, great.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mark, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Kristyne Centreville, VA

I can usually reached them when I need. Most everything is handled to my satisfaction. They could choose better service providers.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kristyne, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Chantemeekki Hampton, GA

I have used their service for the very first time and had a really negative experience having someone coming out to assist with the services that I needed. It took almost a month for them to come out and service the home.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Chantemeekki, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

May. 2nd, 2022

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Laporsha Foster Birmingham, AL

Customer service and service is great. They are friendly and helpful. Each time I have had an issue they have fixed it.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Laporsha, we're glad to hear your experience has been a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 26th, 2022

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Ray Bisczat Williamsburg, VA

I have always had prompt response when I have had a need for service. Contractors had fixed the problem.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey Ray, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 26th, 2022

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Christopher Raleigh, NC

Honored warranty on a water heater that burst a few weeks after moving in. The service vendor 2-10 selected was great!

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christopher, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 26th, 2022

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Ian Colte Denver, CO

Rapid response to claims, uses qualified technicians, if not fixed right the first time follows through.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey Ian, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 26th, 2022

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Ahmed Chantilly, VA

I had to file 2 complains and pay 2 discutables about my leaking toilet , and the only thing the plumber did was changing the valve , after 2 days the leak happened again and I don't want to spend another $75 instead I would rather buy a new toilet it's a scam

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ahmed, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Apr. 26th, 2022

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Tin Mai Beaverton, OR

It is very bad when I have to call them for the service. When buying the warranty, they promise a lot and cover a lot. However, when I need the service, they cover nothing. I ended up have to pay the service myself (out of pocket). Don't recommend anyone buying this warranty

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tin, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Apr. 26th, 2022

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linda Sierra Vista, AZ

It is impossible to talk to a live person on the phone and the website is NOT user friendly. There are not options to address all problems, so when I call in...I am rudely reminded to use the website over and over even though I tell them I am having extreme difficulty with the side. RUDE.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Linda, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 26th, 2022

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JAMESj FARRIS

I have had occasion to use my home warranty twice. I was satisfied with the outcome on both occasions.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi James, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Amado

The online thing Is lot better than telephone services. It was like really very easy to navigate the website.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Amado, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Wendy

I've received contradicting information from different people. The wait time on the phone call to speak with somebody can be forty to sixty minutes. They need to train their employees better.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Wendy, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Kenneth

My thermostat was not working. They sent out a service company. The thermostat was not good and it was replaced.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kenneth, we're glad to hear your thermostat got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Tamela

Easy to file a claim 24/7. Fast service with good service providers. No surprise charges or fee’s.

3 years ago Edited June 28, 2024

Reply from 2-10 Home Buyers Warranty

Hey Tamela, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Chris

I've used it several times in the past month and they sent someone over right away. They got right on it.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Chris, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Thomas

It's just very good. Once the ice maker failed and they replaced it. They got it solved very quickly.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Thomas, we're glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Aaron

I just recently used them and a contractor came out to fix it. It's better than the rest of the companies out there.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Aaron, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 19th, 2022

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Karen McMeekin

They respond very quickly to home items I've reported, but I'm not very pleased with the plumbing outfit that was sent, multiple times.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Karen, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Alicia Ann Heady

They have always been there for me and their service has always been outstanding as has their providers they use.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Alicia, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Jordan

Customer service actually gets in touch with me. They were able to get a tech out to fixe my dryer and dishwasher.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey Jordan, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Katherine

The service is good. I stayed with them. They have been helpful. They replaced our hot water heater. I was very pleased.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Katherine, we're glad to hear your water heater got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Gregory

Everything got taken care of pretty quickly. I was able to use the internet and set everything up. Quick response.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gregory, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Dwight

I tried to submit it online and it kept sending me back in a circle so I had to use the phone system which was automated that was a bit inconvenient.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dwight, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Robert

I use my warranty twice a year getting my team up on my unit making sure they're good for the season.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey Robert, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Kai

I thought it was going to be a good fit but I've actually cancelled because it's not a lot of thing they said covered but not. I needed to use it to get the ceiling fan fixed it said it was in the electrical plan and I ended up paying out for myself. I just hope people don't go with them

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kai, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Larry

Yeah I will not be renewing and I will not recommend it to anyone. When someone actually came out and repaired it works fine, but once or twice they can never find anybody to come to work on our stuff they told us to find someone so but like I'd like I said it's pretty much a worthless service.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Larry, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Kelly

I am not able to get on to the portal. Well our dishwasher broke and they were able to get part of so they give a cash out option.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kelly, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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Anonymous

They always answer and always take care of what I need them to do.They always do good. I've had it for twenty years.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Tracy

You can never speak to anyone, you can't talk to anyone, they don't communicate back with you to keep you updated of the status of your claim. I escalated the claim several times never heard back from anyone. Poor communication.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tracy, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Apr. 11th, 2022

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Antonio

Great experience. I needed to use my warranty to get my dryer fixed and they responded quick. They follow up.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Antonio, we're glad to hear your dryer got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Thomas Hertford, NC

I don't always get the answers that I'm looking for it takes a couple of times calling back and forth. They took care of my microwave.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Thomas, we're glad to hear your microwave got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 5th, 2022

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Bonita Jacksonville, FL

One experience I had with one of the people they recommended wasn't great but other than that it's been fine. They just get back to you very quickly.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bonita, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 5th, 2022

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Michele Sousa Virginia Beach, VA

All the experiences I have had with them have been positive. However, some of the companies they use are not that great.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michele, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 5th, 2022

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