2-10 Home Buyers Warranty: Read 4,439 User Reviews From Real Homeowners

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Verified Customer

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Rochelle Norfolk, VA

HVAC system stopped functioning and had them come out and repair the AC and headed back up within two days.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rochelle, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Scott Topeka, KS

I had an issue with some plumbing so I contacted the warranty company. They sent a plumber out, the plumber told the warranty folks my problem was pre-existing when it wasn't and I got no support from the warranty company to fix that and so I paid a $100 for no reason.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Scott, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Thomas Poolesville, MD

I recently bought a house and was given a warranty at purchased, the AC quit working five days after I bought the house, I called in the warranty company and they said there was nothing they could do about it because it was pre-existing and refused to pay for anything.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Thomas, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Robert Irmo, SC

About a week or two ago I had some leaking. I called them and they came out the same day I called them. It was great.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Anonymous Savannah, GA

They're very quick responding and I can put in a claim, a request for repair, something like that and they respond in 24 hours.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 4th, 2022

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Dekisha North Las Vegas, NV

They serviced the dishwasher, but it's been serviced twice, but it was not working efficiently and then I was waiting for a callback to get it replaced or fixed and the services is forever as far as following up with phone calls to get the service done.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dekisha, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 4th, 2022

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Jennifer Castle Rock, CO

It takes about 20 minutes to get a hold of anybody every time you try to get a hold on for a service. They just need more people on the phone and plumbers or handyman.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jennifer, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 4th, 2022

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Maria Owens Birmingham, AL

So far my experience with 2-10 has been great. Reputable technicians who are polite and professional.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Maria Owens, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 26th, 2022

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Kim G Baltimore, MD

I had 2 contractors assigned to me I cancelled that plumber because he never called me for an appointment, so I called 2-10 home warranty to let them know. So I got another plumber assigned and nobody called me back either but before it took a day or two never pass that. So I will be cancelling this warranty soon anyway

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kim G, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 26th, 2022

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April Strickland Tucson, AZ

Poor communication. Won't respond to emails calls, or communication through the app. They have been putting bandsids on my ac fro a couple of years now. They don't respond when we request more details.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi April Strickland, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Matt Parker, CO

2-10 HBW is a Scam. Nothing more to be said. 2-10 couldn't care less about its customers. Agents treat us horribly and technicians are absoutely rude. If I could give ratings in the negatice numbers, I would. I absolutely will share our terrible experience with everyone I know and write accurate and factual reviews everywhere I can.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Matt, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Timothy Tucson, AZ

My refrigerator stopped working I got a tech out there to fix it. The website is difficult to use and not very user friendly.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Timothy, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Anonymous Omaha, NE

They been very responsive. I made the claim online and they responded within twenty four hours and it was all good.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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J Patrick Bessemer, AL

Very poor communication for me. They constantly get the information, I think that's good, but I couldn't get in communication with them and it would take hours to get in touch with them. It took over a month to find the problem I had.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi J Patrick, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Alison Dean Phoenix, AZ

The first year was pretty great except for extremely long wait times, so I renewed my contract for a higher price and was told I was getting the exact same contract. It turned out I did not get the same contract and I got many down grades without being told and being charged a higher price

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Alison Dean, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Aug. 16th, 2022

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Wendi Kuhnert Atlanta, GA

2-10 was unable to get a contractor to my house when the AC failed. I was asked to wait 2 weeks for service. My house was 90 degrees inside. I was told to go to another contractor outside of the system and now I have to wait 4-6 weeks for my claim to be processed. I am out $3400! What a waste of money this Warrenty is.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Wendi Kuhnert , thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Aug. 16th, 2022

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Rebecca Taylor Papillion, NE

I have spent countless hours on hold trying to get a claim resolved to no avail. I filled out the claim escalation form only to have the web page freeze up when I hit the submit button

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rebecca Taylor, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Aug. 16th, 2022

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Christopher Sorrento, FL

Last week I needed to have my A.C serviced. I put the claim in online, which was easy to do, and I didn't get contacted by the A.C. company until a week later.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christopher, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Geri Thornton, CO

My furnace and airconditioner were not working. You sent someone to fix them. They are working! Thank you however the furnace is leaking.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Geri, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Cheryl Colorado Springs, CO

They're quick to get a technician out to check out the problem. Our last situation was solved with a new glass top for the stove within 2 weeks.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cheryl , we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Mohammad Stafford, VA

The customer support is fine, good response and good professional people. I was very frustrated that I have the insurance but they're not covering anything. They haven't done anything for me and I paid out of my pocket to another company to come and take care of the usual stuff. My experience was horrible honestly.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mohammad, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022

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Dorothy Mableton, GA

They were good so far. Every time I need to use my warranty everything is taken care of. I haven't had issues with them.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dorothy, we're excited to hear about your experience. Thank you for sharing and being a part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022

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Parker Tucson, AZ

We had out air conditioning not functioning for weeks and 2-10 didn't find anyone. We ended up just finding someone out of network and now its a mess trying to get all the infomration to them to take care of the rest.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Parker, thank you for your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Lori Sarasota, FL

I've used it several times and by the time the person could come down to service it wasn't convenient for them to get to us. It's a time issue. Nobody returns the phone calls. It's hard to get a human.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lori, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Kashara Lancaster, PA

Has some AC issues so I actually went online to requeste service and they came out within two days and he fixed it with no problem. So far so good.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kashara, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Glenda Shiver Canton, GA

We have had 2 techs out that can not repair the appliance. Last one said parts were unavailable and that the company didn't make them and there were no replacements. They are sending a THIRD tech out and wasting their time and ours rather than replacing the unit.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Glenda, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Amy Sacramento, CA

Extremely slow response times. One example was waiting 3 weeks for AC repair in the middle of July. Temps over 100 degrees. Ridiculous waits for customer service. I had to place so many phone calls for every repair because using the portal never seems to work, and I would wait 30-90+ minutes to speak to someone.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Amy, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Bill Youngstown, OH

No one helped with a problems that took 3 months to get a repair person to finally tell me he couldn't fix my washer. Then I only got $120 for it. Then you auto renewed and no on told me that was going to happen. I think that is very immoral and should be illegal.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bill, we're sorry to hear about the issues you've experienced. We hate to see you go but please know you can cancel and receive a pro-rated refund. If there is anything else we can do to help, please give us a call and we'll be happy to assist.

Jul. 21st, 2022

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Donna Robinson Silver Spring, MD

Extremely long wait times when calling, customer given conflicting information between reps, long waits for servicing and contractors who don't do the job right requiring multiple callbacks and delayed servicing

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Donna, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Brett Rubenstein Colorado Springs, CO

Wanted to make a claim on several minor plumbing issues, but learned each one would require a $100 deductible. It is also very hard to reach anybody in customer service to answer questions!

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Brett, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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T. Las Vegas, NV

I don't even trust them. I'm going to cancel at the end of my contract. The subcontraactor they sent here was mean. We could not even talk to him or ask a question. Also they scheduled me so far out when it was an easy fix. I refuse to call customer support because it just takes too long to get them.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi T, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Kamryn Atlanta, GA

Purely reliable and convenient. A few times I went into the portal online and requested service and they scheduled me a contractor pretty soon after.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kamryn, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Cheyenne Dayton, OH

It's been nothing but a headache every time I've had to get a hold of somebody. My HVAC system overheated and shut off and then they told me that's a pre-existing condition, sorry can't help you. Then I had to pay thirteen thousand dollars out of my own pocket to get it repaired. I can't wait till the years up and I don't hear from them anymore.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cheyenne, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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John Lakeside, CA

I spoke with approximately six different people and everybody kept telling me something and nothing never got done and I'm just not very happy with the service I got. From the time I called in about our dryer going out it has been a month, but the part finally came.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi John, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Tamakia Indianapolis, IN

The water heater in my home needs to be replaced and they were only able to pay partial as opposed to paying for the whole replacement of the water heater.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tamakia, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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shari sims Charlotte, NC

Representatives don't know what they're doing, not enough contractors, contractors don't respond & don't show up, portal dispatched a pool contractor from West Palm Beach, FL for dishwasher repair & a plumber for a stove repair. After, 7 years with you, We will not be renewing our policy again.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Shari, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Larry Holly Ridge, NC

The air conditioner failed in my house and I called the 2-10 Home Warranty and they set me up with a local technician.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Larry, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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David Fayetteville, NC

We first moved in last year in August and the heat went out around December so we called in and they fixed it. But they choose the cheapest people and it takes them the longest time to get to you.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi David, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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J Philadelphia, PA

I was having air conditioning problems and the I called it and they were determined and replaced it. Overall it's been a very positive experience.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi J, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Michelle Las Vegas, NV

Timeliness was alright, I don't think I would recommend them. I had a dishwasher burnout a pump about a month and a half ago to two months ago. I am still waiting for it to be done.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michelle, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Larry Southard Goodlettsville, TN

Technician found an easy fix. Very honest and professional young man. I highly recommend this service provider.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Larry, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 30th, 2022

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Arlene Seaman Beaufort, SC

Fast service and scheduling.Reps helpful, Don't like scheduling on line exclusively. Prefer along with rep.rer

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Arlene, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Richlynne Rocker Alpharetta, GA

They handle any service requests we have very efficiently. You can tell that their customers are important to them.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Richlynne, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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margaret mackey Inman, SC

It took over 2 weeks to repair my washing machine every time I called it was something different about why it took so long but I pay them faithfully every month for years.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Margaret, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Cheryl Medlin Richmond Hill, GA

While I have had limited experience with 2-10, the opportunities to use the services thus far have been very satisfactory. I have no complaints!

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cheryl, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Tricia M Villa Tucson, AZ

As a Realtor I am so disappointed. My AC is only cooling to 79 degrees. The HVAC guy said the compressor is going out but there's nothing he can do because it's working within 2-10 standards! It's so hot. I am miserable!!! Will never refer 2-10 to my clients!

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tricia, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 22nd, 2022

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Abigail Nicolet Alton, IL

My customer service experience with 2-10 was absolutely terrible. I went without heat for months in my home because they dropped the ball. Impossibly long hold times and representatives will not let you speak with management. Highly unprofessional. Will not be renewing my home warranty again.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Abigail, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Rene Tucson, AZ

My online account has been locked out for over six months, I've made four calls. This still hasn't been resolved.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rene, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 22nd, 2022

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Meta Las Vegas, NV

I use 2-10 because of the cost and the services that they provide for me. But we did have an issue in April or May and we are still waiting for that to get fixed.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Meta, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Robert Blake Bailey Tomball, TX

Have always had a positive experience. 2 10 does the right thing when repairing/replacing covered items.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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