2-10 Home Buyers Warranty: Read 4,468 User Reviews From Real Homeowners

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Verified Customer

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Suzanne Alpharetta, GA

We've had lots of trouble getting help from people in customer service. It was near impossible to get a clear idea of what was going on from a customer service representative and got different answers from different people. Our heater went out and they gave me an incredible run around. They said what we would pay and what they would pay, but I ended up paying an extra $500 out of pocket because the people installing the heater said they had certain costs that went over the allowable amount 2-10 would cover. I will never renew with this company again because of that.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Suzanne, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Feb. 8th, 2021

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Verified Customer

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Davis Medford, NJ

They have been handling our situation for seven months and our air conditioning unit is still not fixed or replaced. I've filed my claim, called every other month, and it's still not fully resolved even though I've paid them $100 to have someone come out and figure out the problem.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Davis. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Feb. 8th, 2021

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Verified Customer

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Julianne Gardendale, AL

They seem pretty reliable. Hold times can be long and sometimes the contractors they hire aren't the best, but it still beats paying full price for repairs.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Julianne, thanks for your positive rating. More importantly, thanks for your honest feedback about how we can do even better next time.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.

Thanks again for your feedback and for your continuing business.

Feb. 4th, 2021

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Verified Customer

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Lenix Escalante Buford, GA

Awesome service, awesome contractors. All questions are always answered, and follow up is conducted after service is completed.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lenix Escalante, thanks so much for your great rating. All of us at 2-10 Home Buyers Warranty want to do everything we can to make protecting your home simple and economical. We’re glad we could help you!

Feb. 4th, 2021

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Verified Customer

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Nagy Jacksonville, FL

Usually when you call it takes a long time for the providers to actually come to the house. It took about a week to get the dishwasher working. I lost everything in the freezer when the compressor stopped working.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Nagy, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 3rd, 2021

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Verified Customer

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Anonymous Raeford, NC

Some contractors are not adequate. Sometimes they show up and take the seventy five dollars and that is the last you hear from them. They are inconsistent on what they say they’ll cover from customer service rep to customer service rep.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for your comments about your service request experience. We hate letting our clients down, and we want to try to make it right.

If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We hope you’ll give us another chance.

Feb. 2nd, 2021

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Verified Customer

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Anonymous Tucson, AZ

I’ve used my warranty to have a heater repaired and it is working fine now but it is too much money for a service call.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Feb. 2nd, 2021

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Verified Customer

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Diane Scottsdale, AZ

I had a leaky dishwasher and I had to wait a week for a repairman to come and when he did he said they should have sent a plumber instead and he said they would contact me but they never did. They did respond after my second or third call but their response were not particularly helpful. It took several days to get told they were not going to cover it.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Diane, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Feb. 2nd, 2021

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Verified Customer

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Anna Bogart, GA

I needed to use the warranty on the fifth of July for my air conditioning and I kept getting the run around from the warranty company and the subcontractors and the warehouse. There was some miscommunication and the product was not ordered in a timely manner. I did not get it fixed until November.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anna, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Feb. 2nd, 2021

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Verified Customer

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Anonymous Houston, TX

My garbage disposal broke and I actually got a whole new garbage disposal out of the warranty. It is very easy online and a good value.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Anonymous, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Feb. 2nd, 2021

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Verified Customer

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Brenda Evans, GA

Support is always responsive. Everything they’ve done has worked and if they do have to come back they make sure we are not recharged.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey Brenda, thanks for your fantastic rating. Everyone at 2-10 Home Buyers Warranty works really hard to make it easy for you to recommend our services to others. Thank you for your continuing business!

Feb. 2nd, 2021

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Verified Customer

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Dale Chesapeake, VA

I don’t know if it is worth the money but I did have a great experience when I needed my heating pump fixed. He came very quickly and was very knowledgeable. I am still waiting for my washing machine to be resolved. It’s been over a month.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Dale. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Feb. 9th, 2021

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Verified Customer

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Anonymous Marietta, GA

Great service. They sent someone out with in two days to check out my problems. It does take too long a time on hold in order to speak to someone.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi, thanks so much for your great rating. All of us at 2-10 Home Buyers Warranty want to do everything we can to make protecting your home simple and economical. We’re glad we could help you!

Feb. 9th, 2021

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Verified Customer

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Anonymous Yulee, FL

Customer service is great. The company they dispatched was not very good at all. They couldn’t come out because of covid so they had to dispatch a new one.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Anonymous, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 3rd, 2021

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Verified Customer

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Christopher Hampton, VA

The service is great. Every time I’ve ever needed something, I’ve gotten somebody out to my house within a day or so.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Christopher, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Feb. 9th, 2021

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Verified Customer

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Anonymous Tucson, AZ

I’ve used the warranty a couple of times for plumbing or electrical issues. I don’t have nay problems with it though sometimes customer service is closed.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, thanks for your positive rating. More importantly, thanks for your honest feedback about how we can do even better next time.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.

Thanks again for your feedback and for your continuing business.

Feb. 3rd, 2021

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Verified Customer

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Sabrina Fayetteville, NC

It was easy to access the online services to put in a request for an item. We haven’t had any issues with the contractors they’ve sent.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Sabrina, we’re glad you had such a great experience with our contractors. Thanks for your continuing business with 2-10 Home Buyers Warranty!

Feb. 3rd, 2021

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Verified Customer

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Patricia Fortson, GA

My air conditioner broke in march. I called the guy to come out. It cost me a hundred dollars and three months later it is not working again. A different guy from a different company comes out and they charge me another hundred dollars and told me it would take at least three months to get the parts. They told me they would refund me the hundred dollars but I never got it. It also took four times to get my stove repaired.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Patricia, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Feb. 9th, 2021

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Verified Customer

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Jeanine Blythewood, SC

Never have an issue any time I call with anything. Haven’t had a bad experience. Every time I use my warranty it is always a good experience.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for your excellent rating for 2-10 Home Buyers Warranty. We’re always looking out for our clients, and it’s great to hear when things go so well. Thanks for your continuing business. Happy home owning!

Feb. 8th, 2021

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Verified Customer

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Patricia Las Vegas, NV

Had a problem with one plumber, he did a lousy job. I would never have him back again but they normally come in a reasonable amount of time and fix the problem.

5 years ago

Reply from 2-10 Home Buyers Warranty

thanks for your positive rating. More importantly, thanks for your honest feedback about how we can do even better next time.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message Facebook Page or call 800.775.4736 and we can discuss.

Thanks again for your feedback and for your continuing business

Feb. 8th, 2021

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Verified Customer

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Benjamin Palm Springs, CA

Hold times are way too long when you have to call in but other than that it was very easy to have someone repair my sink disposal. They were the same day.

5 years ago

Reply from 2-10 Home Buyers Warranty

We’re happy that you enjoyed working with 2-10 Home Buyers Warranty, but we want to apologize for the long hold times. We know how busy you are, and we don’t want to be the ones holding you up. We’ll do our best to respond more quickly next time.

If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. Just send us a private message on our Facebook Page

Feb. 8th, 2021

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Jesus Banuelos

Covered repairs without any issues or push back. The technician who came out worked with us to resolve the problem and never had to call the warranty company to get special permission or approvals.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi Jesus Banuelos, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 11th, 2025

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Brythan

Andrew was very courteous, efficient and knowledgeable. The company responded in a timely manner, scheduled an appointment quickly and sent an excellent technician who fixed the problem quickly.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Brythan, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 12th, 2025

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clinton borland

Excellent customer service n support. I like the ability to put in a complaint on Vendors who do poor service and who try to sale consumer services unrelated to the service call!

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi clinton borland, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 5th, 2025

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Victrena M Robinson

This company has always been very responsive to my needs. They assigned me a company that did not call me back. When I called 2-10 and told them they quickly assigned me another company which I appreciate.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Victrena M Robinson, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 22nd, 2025

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Elaine Appel

They were great! They did a great job to make up for the large charge to me of a part not covered under my warranty. Note this review is 2 days after the repair and everything works.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Elaine Appel, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 20th, 2025

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Jevon Wright

Fast and efficient service every time I place a work order.

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Jevon Wright, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 9th, 2026

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Diane Sleighel

Great service and job professional. Thanks Diane

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Diane Sleighel, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 26th, 2026

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Farry Dawson

Amazing! Have used for years!! Totally recommend!!

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Farry Dawson, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 26th, 2026

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Verified Customer

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Fedele

It’s what came with the house.stayed with it !

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi Fedele, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 22nd, 2026

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Scarlett Castanos

Great service, one of the best experience, I was desperate to get some one to come and fix my dishwasher and it was a holiday weekend but surprisingly they were able to come and fix it the next day, I was so happy and pleased. Excellent service !

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Scarlett, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 25th, 2025

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Becky Timpa

The speed of response to my service call was quick. Once my contractor was identified, the contractor connected with me to explain they have a full schedule of maintenance calls but will let me know if they have any cancellation. There was a cancellation but I responded to slow and the spot was filled. But I appreciated the effort to reach me

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Becky, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 7th, 2025

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Greg Allen

Al is great! He kept us apprised of all he was doing as there were different issues with our broken dryer. He is an excellent representative for 2-10. If we have to ever call again, we will request Al even if we have to wait in line.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Greg, we're glad to hear Al did such a fantastic job! Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 4th, 2025

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Alice Sheffield

I liked that I was able to reach a human person on the phone. I could have also filed a claim on line, but it was my first claim. I spoke to someone on the phone who told me exactly what to do. I got a response quickly and tracked it through my email. It was very well executed. Thank you!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Alice Sheffield, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 20th, 2025

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Steve Haughton

2-10 HBW has exceeded my expectations for ease of filing 2 separate claims and providing outstanding repair services by 2 different contractors. Anyone considering a high quality home warranty service should have 2-10 HBW at the top of their list.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Steve Haughton, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 30th, 2025

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Aaron Alpert

Hameed (sp?) is the best! He consistently communicates his arrival time, status updates and provides details on the issue and possible solutions. I HIGHLY recommend him and On Time Heat and Air, especially if you have a Trane HVAC systems.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Aaron Alpert, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 17th, 2025

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Ed Rey

Advanced Plumbing thru our 2-10 Homeowners warranty did very well. 2-10 were quick to assign a plumber to do the job. Then great customer service from the plumbers. Kathy (scheduler/phone contact) and Rafael (plumber) were outstanding in how they did their jobs. Definitely great 👍 experience. Thank you all.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Ed Rey, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 14th, 2025

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Gary Gillette

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Gary Gillette, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Colleen Allen

Thank goodness for 2-10. My home is now 25 years old and things start coming undone. With 2-10, I just have to file a covered claim online to have a vetted professional come to fix whatever is broken. From A/C to garbage disposal, it is taken care of. No scammers involved. Thank you 2-10 for the peace of mind.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Colleen Allen, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 27th, 2024

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David Valentine

Very easy to file a claim on their website, and response to claim is fast. The technicians are very knowledgable and polite. They explain the problems resolved very clearly and provide advice on avoiding potential future failures.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi David Valentine, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 19th, 2024

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Debra Pearson

I just spoke to a gentleman from 210-Home Buyers Warranty on updating my information in their system and he was the nicest representative! I LOVE GOOD CUSTOMER SERVICE! And he definitely measured up to it! Very kind....hope his name is David. I think that's what he said when he got on the line :) Made my day!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Debra Pearson, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 6th, 2024

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Tina F

Amazing service great price. I feel secure with 2-10 knowing that they are here to help us with our appliance needs when something breaks down. I highly recommend 2-10 home warranty and can't thank them enough for fast service call and getting our ac back up and running by skilled technicians that they contract with.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Tina F, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 1st, 2024

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Frank Makin

2-10 was a tremendous asset to my wife and I. Would you believe our policy would have expired the day before our AC quit working ? Well it did! Thankfully we renewed it the day prior! We reported it and was scheduled for repair in a short time! All very smoothly!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Frank Makin, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 18th, 2024

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M H (MSU)

I personally recommend signing up with 2-10 home warranty and highly recommend getting the supreme coverage to ensure that you the most coverage for your homes appliances. I can honestly say that having 2-10 as our Home warranty service is worth every penny.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi M H (MSU), we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 5th, 2024

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LNB Hospitality

Love everything about 2-10. Had them for 5 yrs and not one time have I experience anything bad about putting in a claim and or getting service completed. Very easy to work with and 100% satisfied. Until something differently happened, I am not looking to change for another.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi LNB Hospitality, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 1st, 2024

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Phyllis Bannister

I absolutely love the fact that they sent out Woodard Mechanical Solutions to repair our air conditioner because Calvin, the owner himself came out to fix the problem. Kind, knowledgeable, efficient, effective, I could go on with the adjectives... fast service too. I would highly recommend his company.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Phyllis Bannister, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 19th, 2024

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Evalena Zamary

Purchased a home. Was give by previous home owner a 2-10 Buyers Home Warranty plan. I used it 3 time I believe for same thing. Was pleased with there discussion to replace this item. Been treated fairly with them. Would purchase another plan with them. Happy customer.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Evalena Zamary, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 16th, 2024

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Yahweh Yahweh

Thank you 2–10 homebuyers warranty, Your services are greatly appreciated. The young gentleman did an excellent job, he was very polite and very knowledgeable. I really appreciate you all sending people to help when we needed it most. Thanks again!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Yahweh Yahweh, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 1st, 2024

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Jacqueline Glass

2-10 was timely in sending out a company to look at my furnace. O'Brien Heating and Cooling company provided outstanding service through their technician Robert who was the knowledgeable, well-informed young man on Heating and Cooling system. Who was concern of getting the units to their best capacity. He also was friendly, pleasent, personable.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jacqueline Glass, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 9th, 2024

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Rita Carr

2-10 is wonderful! They are highly responsive, and call you to check on up your claim. Everyone I have spoken with has been exteremely helpful, friendly, and professional. Thank you 2-10 Home Buyers Warranty!! I highly recommend this company for your home warranty.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rita Carr, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 25th, 2024

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