2-10 Home Buyers Warranty: Read 4,508 User Reviews From Real Homeowners

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Verified Customer

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Anonymous Tucson, AZ

I’ve used the warranty a couple of times for plumbing or electrical issues. I don’t have nay problems with it though sometimes customer service is closed.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anonymous, thanks for your positive rating. More importantly, thanks for your honest feedback about how we can do even better next time.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.

Thanks again for your feedback and for your continuing business.

Feb. 3rd, 2021

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Verified Customer

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Benjamin Palm Springs, CA

Hold times are way too long when you have to call in but other than that it was very easy to have someone repair my sink disposal. They were the same day.

5 years ago

Reply from 2-10 Home Buyers Warranty

We’re happy that you enjoyed working with 2-10 Home Buyers Warranty, but we want to apologize for the long hold times. We know how busy you are, and we don’t want to be the ones holding you up. We’ll do our best to respond more quickly next time.

If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. Just send us a private message on our Facebook Page

Feb. 8th, 2021

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Verified Customer

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Jeanine Blythewood, SC

Never have an issue any time I call with anything. Haven’t had a bad experience. Every time I use my warranty it is always a good experience.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for your excellent rating for 2-10 Home Buyers Warranty. We’re always looking out for our clients, and it’s great to hear when things go so well. Thanks for your continuing business. Happy home owning!

Feb. 8th, 2021

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Verified Customer

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Patricia Las Vegas, NV

Had a problem with one plumber, he did a lousy job. I would never have him back again but they normally come in a reasonable amount of time and fix the problem.

5 years ago

Reply from 2-10 Home Buyers Warranty

thanks for your positive rating. More importantly, thanks for your honest feedback about how we can do even better next time.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message Facebook Page or call 800.775.4736 and we can discuss.

Thanks again for your feedback and for your continuing business

Feb. 8th, 2021

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Verified Customer

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Patricia Fortson, GA

My air conditioner broke in march. I called the guy to come out. It cost me a hundred dollars and three months later it is not working again. A different guy from a different company comes out and they charge me another hundred dollars and told me it would take at least three months to get the parts. They told me they would refund me the hundred dollars but I never got it. It also took four times to get my stove repaired.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Patricia, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Feb. 9th, 2021

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Shane Wahbeh

Portal process is simple for submitting a claim and received a call to explain all out of pocket costs before the service visit. Seamless and 100% worth the investment. Plan on renewing!

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Shane Wahbeh, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 8th, 2025

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Charlie Hudson

I have been with 2-10 since I purchased my home. I have had to contact them several times over the 21 years I have owned my home. Each time I have worked with them my issue has been resolved to my satisfaction.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Charlie Hudson, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 8th, 2025

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Angelia Layrisson

We are very pleased with the continued business relationship with 2-10 Warranty. We have been customers for several years and are satisfied with the coverage and claims process.

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Angelia Layrisson, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 24th, 2025

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Abbas Altaie Kansas City, Missouri

Highly recommended, they are great. Very helpful

1 month ago

Reply from 2-10 Home Buyers Warranty

Hi Abbas Altaie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 6th, 2026

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Meda Hemelt

Xavier was efficient, personable and eager to resolve the issue which he did in a timely manner. He communicated often and kept me abreast of the situation with ordered parts and availability. Kudos, very please with Xavier's service. Highly recommend him.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Meda Hemelt, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 29th, 2025

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Angel Chaves

Though 2-10 does not always cover everything on your home warranty they do cover a lot of important things that can help when your in a financial pinch. You also don’t have to worry about finding a contractor as they handle that part for you as well. Great service overall

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Angel Chaves, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 22nd, 2025

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Diana Cline

Homebuyers warranty is phenomenal. They take really good care of you. When my air-conditioning went out, they help me out with a unit until my air conditioning got fixed and that got fixed the next day and they let me keep the ac unit. That’s service.! I won’t go to any other company.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Diana Cline, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 23rd, 2025

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LS

Customer service is excellent I have had a couple of problems with a service provider and they took the time to listen and addressed it with the provider and in one case changed to a different provider to make sure I was comfortable Always make you feel you business is valued and you can use their services as many times as necessary

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi LS, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 18th, 2025

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CoreaseRobert Hogan

After my new home warranty expired after a year I knew as a new homeowner I needed backup. This was the best decision because wouldn’t you know that things break down exactly 1 year after your new home warranty expires. Great value and fantastic service.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi CoreaseRobert Hogan, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 30th, 2025

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Scarlett Castanos

Great service, one of the best experience, I was desperate to get some one to come and fix my dishwasher and it was a holiday weekend but surprisingly they were able to come and fix it the next day, I was so happy and pleased. Excellent service !

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Scarlett, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 25th, 2025

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Becky Timpa

The speed of response to my service call was quick. Once my contractor was identified, the contractor connected with me to explain they have a full schedule of maintenance calls but will let me know if they have any cancellation. There was a cancellation but I responded to slow and the spot was filled. But I appreciated the effort to reach me

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Becky, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 7th, 2025

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Greg Allen

Al is great! He kept us apprised of all he was doing as there were different issues with our broken dryer. He is an excellent representative for 2-10. If we have to ever call again, we will request Al even if we have to wait in line.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Greg, we're glad to hear Al did such a fantastic job! Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 4th, 2025

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Alice Sheffield

I liked that I was able to reach a human person on the phone. I could have also filed a claim on line, but it was my first claim. I spoke to someone on the phone who told me exactly what to do. I got a response quickly and tracked it through my email. It was very well executed. Thank you!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Alice Sheffield, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 20th, 2025

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Steve Haughton

2-10 HBW has exceeded my expectations for ease of filing 2 separate claims and providing outstanding repair services by 2 different contractors. Anyone considering a high quality home warranty service should have 2-10 HBW at the top of their list.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Steve Haughton, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 30th, 2025

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Aaron Alpert

Hameed (sp?) is the best! He consistently communicates his arrival time, status updates and provides details on the issue and possible solutions. I HIGHLY recommend him and On Time Heat and Air, especially if you have a Trane HVAC systems.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Aaron Alpert, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 17th, 2025

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Ed Rey

Advanced Plumbing thru our 2-10 Homeowners warranty did very well. 2-10 were quick to assign a plumber to do the job. Then great customer service from the plumbers. Kathy (scheduler/phone contact) and Rafael (plumber) were outstanding in how they did their jobs. Definitely great 👍 experience. Thank you all.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Ed Rey, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 14th, 2025

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Gary Gillette

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Gary Gillette, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 18th, 2024

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Colleen Allen

Thank goodness for 2-10. My home is now 25 years old and things start coming undone. With 2-10, I just have to file a covered claim online to have a vetted professional come to fix whatever is broken. From A/C to garbage disposal, it is taken care of. No scammers involved. Thank you 2-10 for the peace of mind.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Colleen Allen, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 27th, 2024

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David Valentine

Very easy to file a claim on their website, and response to claim is fast. The technicians are very knowledgable and polite. They explain the problems resolved very clearly and provide advice on avoiding potential future failures.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi David Valentine, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 19th, 2024

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Debra Pearson

I just spoke to a gentleman from 210-Home Buyers Warranty on updating my information in their system and he was the nicest representative! I LOVE GOOD CUSTOMER SERVICE! And he definitely measured up to it! Very kind....hope his name is David. I think that's what he said when he got on the line :) Made my day!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Debra Pearson, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 6th, 2024

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Tina F

Amazing service great price. I feel secure with 2-10 knowing that they are here to help us with our appliance needs when something breaks down. I highly recommend 2-10 home warranty and can't thank them enough for fast service call and getting our ac back up and running by skilled technicians that they contract with.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Tina F, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 1st, 2024

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Frank Makin

2-10 was a tremendous asset to my wife and I. Would you believe our policy would have expired the day before our AC quit working ? Well it did! Thankfully we renewed it the day prior! We reported it and was scheduled for repair in a short time! All very smoothly!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Frank Makin, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 18th, 2024

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M H (MSU)

I personally recommend signing up with 2-10 home warranty and highly recommend getting the supreme coverage to ensure that you the most coverage for your homes appliances. I can honestly say that having 2-10 as our Home warranty service is worth every penny.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi M H (MSU), we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 5th, 2024

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LNB Hospitality

Love everything about 2-10. Had them for 5 yrs and not one time have I experience anything bad about putting in a claim and or getting service completed. Very easy to work with and 100% satisfied. Until something differently happened, I am not looking to change for another.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi LNB Hospitality, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 1st, 2024

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Phyllis Bannister

I absolutely love the fact that they sent out Woodard Mechanical Solutions to repair our air conditioner because Calvin, the owner himself came out to fix the problem. Kind, knowledgeable, efficient, effective, I could go on with the adjectives... fast service too. I would highly recommend his company.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Phyllis Bannister, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 19th, 2024

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Evalena Zamary

Purchased a home. Was give by previous home owner a 2-10 Buyers Home Warranty plan. I used it 3 time I believe for same thing. Was pleased with there discussion to replace this item. Been treated fairly with them. Would purchase another plan with them. Happy customer.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Evalena Zamary, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 16th, 2024

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Yahweh Yahweh

Thank you 2–10 homebuyers warranty, Your services are greatly appreciated. The young gentleman did an excellent job, he was very polite and very knowledgeable. I really appreciate you all sending people to help when we needed it most. Thanks again!

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Yahweh Yahweh, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 1st, 2024

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Jacqueline Glass

2-10 was timely in sending out a company to look at my furnace. O'Brien Heating and Cooling company provided outstanding service through their technician Robert who was the knowledgeable, well-informed young man on Heating and Cooling system. Who was concern of getting the units to their best capacity. He also was friendly, pleasent, personable.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jacqueline Glass, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 9th, 2024

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Rita Carr

2-10 is wonderful! They are highly responsive, and call you to check on up your claim. Everyone I have spoken with has been exteremely helpful, friendly, and professional. Thank you 2-10 Home Buyers Warranty!! I highly recommend this company for your home warranty.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rita Carr, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 25th, 2024

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Ernest Cook

THIS IS a FIRST CLASS HOME WARRANTY COMPANY I RECEIVED SUPERIOR SERVICE THROUGHOUT MY EXPERIENCE 👍🏿 Thayer Electrcal Servus was dispatched to fix my problem and I couldn’t have been more pleased with everything 👍🏿👍🏿👍🏿👍🏿👍🏿 Ernest C., Jr. M.D. FAAFP, FABFP

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ernest Cook, we're excited to hear about your experience. Thank you for sharing and being a part of 2-10 Home Buyers Warranty.

Mar. 25th, 2024

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Coral Robinson

Based on my experience since 2006, this company is worth the money. They have never denied my claim and the companies that they dispatched has always been experience, professional and excellent in repairing whatever I needed repaired or replaced.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Coral Robinson, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 22nd, 2024

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theresa riley

I hesitated buying a warranty because of hearing negative reviews in general. This company is amazing! I have repaired 3 appliances in my home. The technician was excellent. The companies custoner service is impeccable. Highly recommend !

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi theresa riley, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 21st, 2024

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Jackson

2-10 Home Buyers Warranty I like them for being friendly, faster when am in need to solve my problem. And they are trustworthy to their customer because I ordered heater and they delivered to me exactly what I wanted. So thank you.

2 years ago Edited March 8, 2024

Reply from 2-10 Home Buyers Warranty

Hi Jackson, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 8th, 2024

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Julia R Atlanta, GA

This company turn around service is outstanding and the customer services are excellent! I just purchased my home and I am so thankful that I have 2-10 Home Warranty on my side. I recommend the supreme plan, it covers a lot and saves you money.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Julia R, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 6th, 2024

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Juan M. Guzman Lopez Greenville, SC

The company responded in a timely fashion. It was easy to file the claim, and i had an excellent servicer experienced withe the plumbing company they partenered with to take care of my claim. The issue was resolved same day within two hours of the technician arrival.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Juan M. Guzman Lopez, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 27th, 2024

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Debra Woodbridge, VA

The response time is quick, my last call was for a plumbing issue and Integrity Plumbing Services LLC was dispatched to me. He contacted me within 24 hours and was at my house the next day, this was a day before my Christmas visitors were to arrive! i was more than pleased with the whole process!

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Debra, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 1st, 2024

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Kimberly Johnson Atlanta, GA

I have been with this warranty company for about three years. I will never go back to American Home Shield. They exceed expectations. Easy to file a claim online and it doesn’t take long for a service technician to contact you!!! I would give them ten stars!!!!⭐️

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kimberly Johnson, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 18th, 2024

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Les Cowie Fort Mill, SC

Praise the Lord that my Realtor had the Seller sign up 2-10 Home Buyers Warranty to cover my appliances. The Samsung dryer lost temperature. 2-10 resolved it the next day after being notified. Excellent technician, good customer service, e xcellent advice.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Les Cowie, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 21st, 2023

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Anne Ross Winder, GA

2-10 always does a great job. I tell everybody about 2-10 and what a great service I get through them. I just told a lady last week, actually I’ve never had a problem with them at all and I’ve been with them for several years.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anne Ross, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 31st, 2023

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Deborah Sirles Bessemer, AL

The only thing I hate is the wait time in getting to a representative. Every time I call I’m waiting up to an hour being on hold for the next representative. Once you get a representative they are great and very helpful and knowledgeable.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Deborah Sirles, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 17th, 2023

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john juszczak Denham Springs, LA

My tech was Edward M who was very knowledgable and professional. He diagnosed the problem right away and fixed in no time. Mr Edward is very friendly and such a pleasure to do business with. You can bet in my interactions with anyone who needs ac or heating fixed he WILL BE recommended. Thanks for the exceptional service!!! It really made my day.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi john juszczak, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 17th, 2023

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Verified Customer

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Crystal Williams Columbia, SC

2-10 is worth it. It has paid for itself many times. Our ac went out and everything was replaced with little out of pocket cost. The customer service is very helpful and having this home warranty gives us a piece of mind knowing our home is protected.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Crystal Williams, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 8th, 2023

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Verified Customer

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Gwendolyn Jacksonville, FL

I like when I enter my request they respond immediately the technician that they sent me was very helpful and respectful although I have a order that’s still open because the technician doesn’t know how to handle the problem.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gwendolyn, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 31st, 2023

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Verified Customer

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Emily Gesell Phoenix, AZ

The online portal is completely inefficient. You can't do anything with it besides initiate a claim. To get more information or request anything else, you must call and the wait times are way too long. Additionally, contractors have informed me that 2-10 low-balls them and doesn't pay them what they need to get the job done. That being said, I've had one successful claim (but it took wayyyy too long due to 2-10 insisting on supplying the part and then taking weeks before admitting they couldn't get it and letting the contractor do it). My second claim is in progress, but has had no updates or information provided.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Emily Gesell, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 30th, 2023

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Verified Customer

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Daryl Whitaker Rocky Mount, NC

Overall the company is great, but it seems like when I started putting claims in a little frequently then all of a sudden the company started telling me that the problem is OUT OF NETWORK and that I have to find my own maintenance crew and most crews don't do estimates, they fix things on the spot then send you a bill. I've been waiting now for three months to get someone to fix my bathroom sink drain stoppers in both bathrooms, but haven't been able to get anyone to come get the job done yet through 2-10 Warranty. Seems to me that it should be simple fix, but since I've had HVAC work done and doorbell electrical work done, I guess I'm asking them too much whenever I need other things done whenever the time arrives. I'm in the state of North Carolina but 2-10 Warranty doesn't have anyone in NETWORK to fix my sinks, in this big state is mind blowing to me. They're just leaving it up to the customer to figure something out, but 2-10 Warranty will be more than glad to get that $700 plus dollars from you yearly to purchase they're Home Warranty Plan. I have to go Neutral right now and give 2-10 Warranty a 3 for a rating, because they did help repair some things, but not being able to have some type of plumber to repair bathroom sinks is mind blowing. Customer Service is pretty good though. They'll talk nice to you over the phone, but that's about all.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Daryl Whitaker, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Mar. 16th, 2023

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