2-10 Home Buyers Warranty: Read 4,320 User Reviews From Real Homeowners

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Elizabeth Stegall Waxhaw, NC

So far so good! Bought a house in February, Downstairs A/C unit died in August. 2-10 replaced it with a moderate payout from us for certain non covered pieces. Totally happy so far with the process and the level of service professionals they have sent to my house ❤️

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks so much for the flattering review. Comments like yours show why so many folks trust 2-10 Home Buyers Warranty to protect their homes from the unexpected. We’re ready to help you when you need it again!

Dec. 21st, 2020

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Mike Toburen Tucson, AZ

We have had 2-10 for almost two years on our home in the Tucson area. We have used them for appliance repair/replacement and plumbing issues. They have always been very professional with us. Super organized. Timely notifications about appointment by email AND text. And our latest plumbing tech went above and beyond!

5 years ago

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Apbrymer Birmingham, AL

We have had about a high success rate with this homebuyers warranty. All of the vendors have exceeded our expectations with timeliness, professionalism, and getting the job done. Submitting a claim is easy, it can all be done through their website. We just renewed our home warranty for the second year.

5 years ago

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Natasha K McClure Evansville, IN

Had a bathtub faucet dripping very badly. Called 2-10 and they processed my claim immediately! The repair company called same day. The plumber fixed both hot and cold side of facet just to insure the job was done and we wouldn't have to call again. He was in and out within an hour!.v Very pleased with 2-10 and plumbing company!

6 years ago

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Kim Buffalo, NY

We have had 2-10 home warranty since we purchased our home in 2010. I wouldn’t give it up we have had our Sub-Zero refrigerator rebuilt and the ice machine fixed. A thermador oven/stove replaced and our dishwasher rebuilt. We also have had a sump pump replaced and a roof repaired! Love knowing that we have the security and piece of mind that we can call 2-10 and they arrange for a competent repair man to come to our home!

6 years ago

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Stacey Griffith Vancouver, WA

The original warranty was given to us by our agent. I decided to renew because we actually had to use it on the oven which was only 5 years old. The renewal was a bit more expensive and hopefully I won't need to use it but better safe than sorry.

6 years ago

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McIntosh St Louis, MO

It's an affordable option for our family and so far, it has prevented us from buying a new fridge and washer. All contractors that we have had the pleasure to meet have been courteous and professional. We are thankful to have 2-10 Home Buyers Warranty on our side!

6 years ago

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Donald Tonge Chester, PA

the service at 2 10 was very good, timely courteous and handled situation promptly I called explained what the problem was they contacted a repair person and let me know within an hour. Time was set for repair person to come he was on time. unfortunately he needed a part. He left and never returned it has been a month and I have called the repair company about 5 times without satisfaction. 2 10 should have a better follow up plan

7 years ago

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Darlene Pasco, WA

This Warranty is a must for us. We renew every year. You just never know what's going to happen. The process is quite simple. Everyone I have spoken with is very courteous! We love our home and will continue to purchase this warranty.

7 years ago

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Mike Herriman, UT

Very easy to work with. Very informative and helpful. The price is very competitive also. When I bought our warranty, I did not have to wait on the phone at all. All the facts were given to me and after I said yes, she had the payment info ready for me to approve....Very good experience

7 years ago

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Jenny Hardesty Cincinnati, OH

Put in a request for septic service sent out a plumber who didn't even know I had a septic system. He had to call his boss to try and figure out what my issue was. Over the phone he decides it's the leach field. Of course I know need a septic person to come out and actually determine my issue. 2 10 say of you can submit to use if they have a different diagnosis. Hello if you had sent what I asked for I would have to pay yet another person to come out and investigate what is wrong. Waste of money!!!

8 years ago

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Dee G

The ease of filing a claim was very easy. The customer service is exceptional.

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi Dee G, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 3rd, 2025

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Joretta Cuba

Promptness. Money saved. Peace of mind that having a home warranty brings.

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi Joretta Cuba, thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2025

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E C-B

We truly appreciated Danny's professionalism in expediting the AC repair. Thank you!!!

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi E C-B, we're glad to hear Danny's gave you such excellent service! Thanks for sharing and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 18th, 2025

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Erica Rocker

Technician was clean, on time, knowledgeable and response availability was reasonable.

3 months ago

Reply from 2-10 Home Buyers Warranty

Hi Erica Rocker, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 18th, 2025

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Ann Armstrong

Due to poor communication, my account was canceled without notice, and I was charged an unauthorized rate. While a customer service representative provided excellent support, the overall handling was unprofessional. I hope they improve their processes for better transparency.

6 months ago

Reply from 2-10 Home Buyers Warranty

Hi Ann Armstrong, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 5th, 2025

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Dawn Reyes

This company is hassle, free and quick to make appointments and get the job done. I highly recommend them over any other Home Warranty.

6 months ago

Reply from 2-10 Home Buyers Warranty

Hi Dawn Reyes, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 5th, 2025

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Senthilkumar Rajasekaran

I have submitted structural claim with 2-10 Home buyers warranty team . It has been more than 3 months but yet to get the update that whether they will be able to fix the issue or not. I have been chasing them by sending mails every week. But getting same response that their engineering team is taking longer time to complete the calculations. This is really frustrating for keeping the claim for more than 3 months without any proper answers to consumer.

6 months ago

Reply from 2-10 Home Buyers Warranty

Hi Senthilkumar Rajasekaran, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 5th, 2025

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Shawn Potter

everything from customer service to the companies that are affiliated with 210, i don't know what I would if I didn't use them.

6 months ago

Reply from 2-10 Home Buyers Warranty

Hi Shawn Potter, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 16th, 2025

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Thomas Pruter

Great home warranty program never had any issues they are quick to respond and if a tech isn’t up to par they send a new one right away

6 months ago

Reply from 2-10 Home Buyers Warranty

Hi Thomas Pruter, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 13th, 2025

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alisha johnson

2-10 sent 3 refrigerator technician to my house diagnosed my refrigerator and both contractors didn’t repair and now iM on number 4. And still no appointment for repair however asking for freon funds. Unacceptable and i informed customer service we medication that needs to be the refrigerator. All customer service can say I’m sorry and by the Technician visit the house on Tuesday and a response from customer service on Friday..Can call for freon funds payment but NO repair date.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi alisha johnson, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

May. 7th, 2025

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Cathy Boyer

The L&M Services plumber, Jeremy, was very good at fixing my toilet. It appeared that he & 2-10 Warranty communicated well.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi Cathy, we're glad to hear Jeremy with L&M Services gave you such an excellent experience! Thanks for sharing and thank you for being a part of 2-10 Home Buyers Warranty.

Apr. 25th, 2025

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David Heggood

They actually moved up my appointment due to a cancellation. The service technicians were on time and resolved the issue quickly. Excellent service.

7 months ago Edited October 2, 2025

Reply from 2-10 Home Buyers Warranty

Hi David Heggood, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 14th, 2025

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Mark Johnson

BUYER BEWARE - read the fine print. 2-10 has been the most difficult home warranty company to work with. You will sit on hold waiting for a representative for over 30 minutes. What you think they cover and what they do are two different things. The difference in what they will pay for labor and what someone will do it for is usually 5X less. What the repair company quotes for parts and what 2-10 will pay is massively different as well. The buyout offers always carry a nuance that favors 2-10. NOT Customer Oriented. Go with a different company.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Mark Johnson, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Apr. 4th, 2025

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Robert Wicks

The coverage is non existent. Claims service takes days to respond to incidents and then has the user go to a 3rd party that doesn't qualify for the full amount of services. Example was the hvac top tier support. Billed 2k in services 210 only paid 275.00 a percentage of services. Read what is covered vs what they actually will pay out. Terrible coverage. Fidelity home warranty is a much better service for claims.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback and thank you for being a part of 2-10 Home Buyers Warranty.

Apr. 1st, 2025

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Andrea Williams

My husband and I would never go without this valuable contract! They send repair folks out quickly and make sure the job the done right.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Andrea, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 12th, 2025

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Verified Customer

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Samuel

Great warranty company. They have covered all of my needs. Quick response time, and great coverage.

1 year ago Edited September 24, 2024

Reply from 2-10 Home Buyers Warranty

Hi Samuel, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Verified Customer

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Edgardo

I recently had a great experience with the service. They made it easy to get help for my oven issue, dispatching both the oven and electrical services quickly. My faucet leak was also fixed promptly after I submitted a work order. Overall, I'm impressed with their responsiveness and reliability whenever I need assistance!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Edgardo, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Verified Customer

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Janice

They're usually pretty efficient and quick to get things resolved. Our refrigerator was leaking and they came and fixed it.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Janice, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Verified Customer

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Danita

Well, I used my warranty a couple of times. They're normally fair. They always honor my claims, so I haven't had any problems with it.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Danita, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Verified Customer

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Maria

They are a scam. Their plumber found nothing wrong. A secondary issue they said I'll have to wait to hear back from 2-10 to approve it. Never DID. I hired an outside plumber to come in. 4 hours later, and $890 also, the outside plumbing company fixed my issues.

2 years ago Edited January 11, 2024

Reply from 2-10 Home Buyers Warranty

Hi Maria, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Dec. 4th, 2023

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Verified Customer

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Althea Jackson Stafford, VA

Fast, efficient service. They are very responsive and friendly vey happy with overall quality of service.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Althea Jackson, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 29th, 2023

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Verified Customer

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kenyua ellis Atlanta, GA

I like the quick response, of 2-10 and the contractor. They really came through for me and my family

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi kenyua ellis, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 27th, 2023

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Verified Customer

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Twynette

I've used it recently. I had to replace a cartridge inside my shower and they came in and did that. They did a good job on it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Twynette, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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Kathy

It was really easy for me to do what I needed to do and they called me to let me know where we were in the process.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kathy, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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Augusta

They were quick to respond, had a solution for anything that I called about which is surprising in today's world.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Augusta, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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Vonda

My air conditioning went out and they came out rather quickly. They were really fast when it came to that.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Vonda, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Ray

I put in a work order online and within two weeks I had somebody out here to fix it, so it was good.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ray, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Andrew

They quickly get us scheduled with anything we need to use. Quick turnaround times, quick responses. I'm pretty content with it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Andrew, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Tiffany

The portal is relatively easy to use. When I have tried to contact them, it takes a very, very long time to get through.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tiffany, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Quinton Brunswick, GA

Every time I need to use your warranty. I was told I need to find my own service because you couldn’t find anyone working in my area or it took forever for someone to come service me. I will not be renewing my contact with you.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Quinton, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 13th, 2023

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Verified Customer

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Natalie Newport News, VA

It has been 7 weeks since they sent me a plumber who turned out not to be insured. The plumber caused a leak and nearly $2000 in damages. 2-10 will do nothing more than tell me I need to talk to the plumber. They sent the plumber They do not stand behind the work their contractors do

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Natalie, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Sep. 13th, 2023

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Verified Customer

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Steve Savoie

They came early the next morning and had my AC running in less than 30 minutes. They were courteous and professional.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Steve Savoie, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 6th, 2023

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Verified Customer

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Monty New Braunfels, TX

You guys did a great job assigning a company to come out and work on our a/c. They did a great job as well.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Monty, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 6th, 2023

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Verified Customer

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Kimberly Denver, CO

I love how friendly everyone is when I have called in. When I submit a work order it is done in a timely manner.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kimberly, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 6th, 2023

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Verified Customer

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Phyllis

Their response is very quick. I put in a request for services online and I get a response within 24 hours.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Phyllis, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 12th, 2023

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Verified Customer

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Janice

It's very easy to file a claim. My air conditioning wasn't cooling and within 48 hours they were here and repaired it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Janice, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Verified Customer

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Kathy

They dispatched somebody immediately and it was addressed very quickly, to both mine and my husband's satisfaction.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kathy, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Verified Customer

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Calandra Williams Dallas, GA

I have frog committed on my car that my 2-10 Warranty was being drafted from. They only sent an email. Who checks emails nowadays? No one sent a letter or made a phone call to let me know that they were canceling my warranty. I just found out that my warranty has been canceled since April! It is now July! Y’all got to do better.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Calandra Williams, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 10th, 2023

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Verified Customer

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John Houston, TX

Awesome and trust worthy company. They work with us on our claims and really care on the best results. Thank-you!

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi John, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 16th, 2023

2-10 Home Buyers Warranty Reviews