2-10 Home Buyers Warranty: Read 4,412 User Reviews From Real Homeowners

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Verified Customer

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Carrie

I've had a couple different experiences and some are very good and one was very bad. I had such a negative experience with one of the customer representatives that takes all the claim information. They were very rude, provided poor customer service and was very impolite. Most of my experiences have been positive.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Carrie, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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James

Our air conditioner was broken and they have someone there within hours and put a new capacitor in the air conditioner. We've been very happy with them.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi James, we're glad to hear your air conditioner got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 8th, 2022

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John

I had an issue with my refrigerator and the contractor didn't complete the work but they assisted me in getting them call a back up there. They're responsive.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi John, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Anonymous

They tried to help me. It was during the weekend so it was kind of hard to do that. They're very prompt in getting back with you.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Anonymous

They are very responsive and I like that big experience service and the follow up the contacts and the communication is really great.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Rose

They take too long before somebody can talk on the phone. I've been having a lot of issues lately. It was affordable, but now it's basically some sixty some dollars a month which is a big difference and is too much.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rose, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Miguel

Costumer support is really hard to get on the phone and everything has to be done through the portal. They're charging prices for these coverage's that they don't follow through with. It would be nice to have a warranty that actually work.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Miguel, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Apr. 11th, 2022

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Anonymous

They do anything they can to try to deny any claim. I had a claim where the whole claim itself was only thirteen hundred dollars and they did everything they could to deny and I have no kitchen sink and no bathroom for over a month because they kept playing around and denied claims and everything so why should I even bother having the warranty? I have not had good experiences with them.

3 years ago

Reply from 2-10 Home Buyers Warranty

We're sorry to hear how you feel as we pay out 97.5% of all claims placed with us. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Sarah

I'm just really disappointed that we've been paying all year and that they're not willing to do what they're obligated to do to fix or replace an appliance that's under warranty. Our refrigerator broke, we had two repairman come out. One couldn't fix it so they sent someone out and then he said that it needed to be replaced and then 2-10 refused to replace the appliance. They have given us tons of different conflicting information and haven't been willing to call us back and not following through with their obligation is within the contract to fix the appliance.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Sarah, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Joshua

They're very quick to answer the call if any questions that I have. We had to have our air conditioner unit fix and they they got put out forty eight hours.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Joshua, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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William

It is almost impossible to schedule a seasonal inspection. It should be absolutely user friendly and media only available when you sign on. They were friendly and helpful, not so easy to contact or easy to use.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi William, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Apr. 11th, 2022

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Carlos Baltimore, MD

They are very responsive. They were very kind to me and contacted me the same day, but sometimes the next week they give me an appointment.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey Carlos, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 5th, 2022

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Jose Murrells Inlet, SC

Had a plumbing issue with the garbage disposal in the sink and the repairmen came looking for a reason not to honor the warranty. They fixed it well enough

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jose, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 5th, 2022

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Susan Birmingham, AL

I had an issue with the HVAC and they sent somebody out and they took care of it. Anytime I needed to contact them they have been responsive.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Susan, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Mackenzie Little Rock, AR

Employees and customer service are really helpful but I've had an issue for over a month and it still hasn't been fixed. I'm currently using my warranty now because my fridge went out and I'm waiting for it to be replaced.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mackenzie, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Mar. 31st, 2022

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Mark Hayes, VA

We have had it for fifteen years. There were some issues when we needed to fix the water heater trying to get someone to call us back. It was a real hassle. They were able to get someone to replace it.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mark, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Jonathan Birmingham, AL

2-10 was recommended by our realtor. I like the website for putting in claims. They were bale to repair our dishwasher. I enjoy using them.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jonathan, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Richard Carolina Beach, NC

2-10 came with the house. I would not used them again. They failed to listen to my issues. The dishwasher went out and they couldn't repair it. They gave me two hundred and sixty five dollars for a machine that costs a thousand dollars.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Richard, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Andy Beulaville, NC

Customer support has helped me with everything I needed. My microwave quit working and they sent someone. I paid the deductible and they fixed my claim.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Andy, we're glad to hear your microwave got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Suzanne Nichols Hot Springs Village, AR

Ive been waiting for 6 weeks to get my dishwasher fixed. The second opinion people are due here tomorrow but I don't know when. Anywhere between 8-5. How ridiculous is that. And I'm not sure they will be able to fix it. Most disappointed in this set ice

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Suzanne, we're sorry to hear how you feel about your recent experience. If you experience any further issues please give us a call and we will be happy to help get it resolved. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time.

Mar. 28th, 2022

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Erin F Marana, AZ

Won't be renewing. Our a/c died in July and they reimbursed less than half what it cost us. Recently we had a plumbing problem due to normal wear, which is supposed to be covered. It wasn't. Now we get to pay $3500 to dig up a sagging pipe. Nope.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Erin, we're sorry to hear how you feel about your recent experience. If you feel we did not honor our coverage, please give us a call and we will review your claim with you. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time.

Mar. 23rd, 2022

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jones Chester, VA

They use the cheapest contractors that many times do not show up and if they do they come late. 210 themselves do not provide the best customer service at all times. I did not renew because I deserve better service for my money.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jones, we're sorry to hear how you feel and sorry to see you go. If there is anything we can do to repair our reputation with you, please give us a call.

Mar. 28th, 2022

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Verified Customer

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Vernon Chesapeake, VA

The service they provide is excellent. Our property has been taken care of except once. One of the properties on the portal doe not work right.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Vernon, thank you for sharing and for being a part of 2-10 Home Buyers Warranty. If your portal is not working properly, please give us a call and we'll be happy to help get it resolved.

Mar. 23rd, 2022

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Tobiann

Last week my hot water tank was no longer having pressure or hot water and they were very responsive and it was fixed within twenty four hours.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tobiann, we're glad to hear your hot water tank got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 23rd, 2022

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Anonymous

Customer service is very good but it takes a long time for them to answer the phone. That is my only complaint. I once had to wait more than two hours. I was very pleased when they were able to help me with the leak in my shower. It was a very good job.

3 years ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Tom Armstrong Winnabow, NC

3 1/2 weeks before I got an answer and then no they're not replacing they're only sending the money that would cost to repair it but yet they can't find the parts to repair it

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tom, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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William Pittsburgh, PA

It came with the house. It is easy to use the portal. I was able to get a new disposal through 210. So far it has been a positive experience.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi William, we're so glad to hear your experience has been a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Giselle Korcz Independence, MO

They are very courteous and always helpful on the phone. And follow thru on their service in an efficient manner! Giselle Korcz

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Giselle, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 7th, 2022

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Elizabeth Canton, OH

After comparing their warranty with other plans, they had the one that suited my needs best. The quality of the vendor they send was excellent. The job was done well.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Elizabeth, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Charles Vandalia, OH

Whatever they told me they can do has worked out fine. My experience has been fine. It has covered what I needed to get done in a timely manner.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Charles, we're glad to hear your experiences have gone well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Samuel Phoenix, AZ

We needed to use it once for hot water and the other time for the dishwasher. They were able to fix the hot water heater but we are still in the process with the dishwasher.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Samuel, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 28th, 2022

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Gerald Oro Valley, AZ

I feel comfortable and protected. It was timely response and they have quality workmanship. Quick response and professionalism.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey Gerald, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

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Shirley Fredericksburg, VA

I always get a response in a prompt and professional manner. I’ve had to use it twice now and they have come quickly. I really appreciate them.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey Shirley, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

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Ron Aubrey, TX

They’re the best way to go. They take care of their clients. They actually care. They get someone out here and cover everything.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ron, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

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Jeff Goodyear, AZ

They have paid for every claim I’ve had. I had a pump replace on my spa. It was fixed as soon as the part was available.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey Jeff, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

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Paul Glenn Dale, MD

When I needed to fix the stove they were able to provide the services. The lady that dealt with me was able to process my application quickly.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Paul, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

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Josephine Lawrenceville, GA

Used my warranty on the HVAC system. The cooling and heating parts were repaired. I have also used it on leaks. They make an effort to make repairs.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Josephine, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

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Kjerstin Orange Park, FL

It is a good service. It is very fast. I was having a common problem and the turn around was about three days. The support was quick and efficient.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kjerstin, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

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Amanda Oak Ridge, TN

They were able to take care of the issue in a timely manner. They are easy to communicate with. They replaced my hot water heater.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Amanda, we're glad to hear your water heater got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 23rd, 2022

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Aurelia Aguayo Tucson, AZ

When my weather heather didn't work I waited more then 4 weeks to resolve this issue and had no hoy water in my house very inconvenient for my family

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Aurelia, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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Anthony Taylor Lexington Park, MD

I've been a customer for a year. In those two years I've used the service twice. Each time they have delivered. Fast response.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey Anthony, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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Anonymous Augusta, GA

It’s a good service. They’re pretty quick to take care of things. I have used for modest things like electricity and stuff like that.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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Jude Pachr Tucson, AZ

Very expensive. I got it at settlement paid by the seller. Used it several times but had to pay $75 each time even though the seller paid upwards to $600 for the year. What's the point?

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jude, thank you for sharing. We appreciate your honest feedback.

Feb. 10th, 2022

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Rebecca Dale Glen Carbon, IL

I would give it a 5 except it only provided $500 for septic line failure which ended up costing $3,700. Other than that, it has paid claims promptly and fully.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rebecca, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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Richard Delos Santos Elizabethtown, KY

Good company w/ great customer service. Had to go through 2 repair companies. But once it was done we received our money to replace our refrigerator in less than a week!

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Richard, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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James Taylor Smithfield, VA

I've never had a problem with them not paying for something that needs to be fixed. I've heard some horror stories about other warranty companies

3 years ago

Reply from 2-10 Home Buyers Warranty

Hey James, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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Mary Dalton Katy, TX

The service was faster than I expected.fixly came out and disnosed the issue and return in a couple of days to fix my washer

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mary, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 16th, 2022

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James Townsend Leland, NC

After having hardly any heat for 1 month, I was told that my problem was a pre-existing condition. I had a contractor out at my house for this exact same problem in December and at no time was a pre-existing condition ever mentioned. I am extremely disappointed and dissatisfied with the result. This is my 3rd warranty with this company and I will not be returning. I was also offered poor customer service when given the explanation for the claim being denied.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi James, we're sorry to hear about the issues you've experienced. What you described is not the experience we aim to provide and we would like to investigate. If you're willing, please send us a private message at facebook .com/210HomeBuyersWarranty

Feb. 16th, 2022

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Charlotte Wright Nolensville, TN

I rate them a five is because they way they handled my claim, got someone out and the issue resolved efficiently, professionally, at minimal cost.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Charlotte, we're so glad to hear your experience was such a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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Clarewen Boerne, TX

Needed the warranty for the microwave and they came out and replaced it. It was good business. They always get someone out as soon as I call.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Clarewen, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 10th, 2022

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