2-10 Home Buyers Warranty: Read 4,320 User Reviews From Real Homeowners

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Verified Customer

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Austin Frederick Missouri City, TX

Often have difficulty finding technicians close to our area so it takes longer to get repairs. It is difficult to speak to someone on the phone with long wait times and any clarifications needed on a claim have to be emailed internally in 2-10 and decisions are made by a group that does not have contact with the customer.

4 years ago

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Giorgio Manjali Matthews, NC

Was not happy with the service. They have much to learn. They never gave us any feedback. I had to call them every time and wait for a long time to get through. A month to fix a problem. Had to buy a new refrigerator instead. 2 out of 10 just like Co. name!!

4 years ago

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Jonathan Mickleton, NJ

It is just never a smooth process with them. If the contractor has to come back which is always the case because they will not let the contractor get parts from a supply house. They have to be ordered by 2-10 to save a nickel which forces the contractor to have to come back again and delays the repair by a week or more.

4 years ago

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Lisa Reed Pelham, AL

I've had really good experiences with 2-10. They have been there and covered charges as expected. I gave them a 4 because of the extreme hold time when calling.

4 years ago

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Verified Customer

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Karla Houston, TX

The homeowner portal makes it easy to report issues and find a reliable contractor quickly. We save a lot of money too.

4 years ago

Reply from 2-10 Home Buyers Warranty

We’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Jun. 21st, 2021

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Josh Kiessling Huntingtown, MD

It takes a minimum of 45 minutes to get anyone on the phone no matter how many times I call. When I make a claim, there is a place for notes but they never look at them. I pay over $1000 a year for this warranty, so I would expect to have a lot better service. It is so frustrating!!

4 years ago

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Matthew Buyske Virginia Beach, VA

The appliances that we could get replaced were very difficult to replace. 2-10 has low maximums for coverage compared to our previous home warranty company and long wait times when calling in.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the update, we appreciate your feedback on ways we can improve, we will take this into consideration for coaching purposes.

Jun. 21st, 2021

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Verified Customer

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Carlos Weeden Virginia Beach, VA

So I've had a claim open since December 28 for the valves in my bathroom and it's still not fixed and no one has taken ownership to fix it. I'm always the one that has to call, they never call me ever, and it's been five months and it still not fixed and I've called them probably twenty times and it still not fixed.

4 years ago

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Verified Customer

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Peter Sharrar Virginia Beach, VA

I need some work for my A.C. The people came out and your company ordered the wrong part so now it's gone on for over a month and it's still not fixed. You don't call and follow up when there are problems.

4 years ago

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Verified Customer

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Alondra Johnson Virginia Beach, VA

Sometimes it's difficult to get them to come on time or deal with the situation in a timely manner. For the amount of money that one pays per year prepaid, basically it's sure customer service needs to be improved.

4 years ago

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Verified Customer

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Luevinia Hicks Virginia Beach, VA

The communications are not good. I had the call too many times to get the status of repair work and I was not pleased with that. I think they need to screen their contractors better.

4 years ago

Reply from 2-10 Home Buyers Warranty

We appreciate your feedback we are sorry to see you are not happy with our company but we will use this information to help improve our services.

Jun. 21st, 2021

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Verified Customer

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Harold James Wasser Virginia Beach, VA

They were very efficient and timely. I had a leak with the oil of the air conditioner and they sent a very good company out to fix it.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Harold, it’s always awesome to read when people have such a great experience with 2-10 Home Buyers Warranty. People like you make the work we do so fulfilling. We appreciate the fantastic rating and will keep doing everything we can to keep you and your home happy and protected!

Jul. 14th, 2021

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Verified Customer

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Daniel Miller Virginia Beach, VA

There were some things that came up that I needed to get fixed in my house and putting in the claims was pretty easy but getting 2-10 back on the phone to follow up with claims was almost impossible and I would get calls from some people and I tried to call back and their number wasn't valid and I just I could never hear back about what was going on the house and it just was not a very good process for me. I think they really need to work on their customer service and communication with the customers otherwise you're gonna have a hard time keeping customers.

4 years ago

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Verified Customer

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Anonymous Virginia Beach, VA

I have had three repairs and it's been pretty good. The dispatcher was professional and the technician completed the job successfully.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the great review, we appreciate your support!

Jul. 14th, 2021

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Verified Customer

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Mike Sanders Virginia Beach, VA

I'm currently trying to just get my dishwasher replaced it's literally taking almost five months and I can't get a call back from on the supervisor who I continually have to chase down because he won't call me back even though he says he will. The customer service sucks, the reps lied and won't call me back when they promised to. They should fire everybody and start over as a company, that's how bad 2-10 warranty is.

4 years ago

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Verified Customer

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Howard Wilson Jr Virginia Beach, VA

I've been very disappointed in two ten warranty. Their response times for the people who have been assigned to me has been poor, there have been times when technicians have come out and not fixed the equipment and said that they would come back and did not come back, there have been times when a technician has been assigned and never called, there has been a situation in which extensive work had to be done and two ten did not cover it. All in all I've been very disappointed and will not renew my contract.

4 years ago

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Verified Customer

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Francisco Virginia Beach, VA

They are pretty attentive but I would like it if they had more contractors in my area because I had to pay out of pocket when my water heater broke because they didn’t have anyone around to do the work.

4 years ago

Reply from 2-10 Home Buyers Warranty

We’re so happy that you had a great experience with the 2-10 Home Buyers Warranty staff. They’re always working hard to help you protect your home, and we’re glad you rated them so highly. They deserve it! Thanks for your continuing business.

Jun. 21st, 2021

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Verified Customer

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Beckie Virginia Beach, VA

The people they have sent have been knowledgeable and have gotten here quickly. We have used it to change out locks and replace our water heater.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for your great rating. Our goal at 2-10 Home Buyers Warranty is to make home ownership less of a hassle, and we’re glad we could help you with that. If there’s anything else we can do for you, just let us know!

May. 28th, 2021

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Gordon Virginia Beach, VA

It is a basic service but I’ve gotten decent customer service. When I had a complaint about the representative they sent out, it was taken seriously.

4 years ago

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Carter Virginia Beach, VA

Sometimes they promise things they can’t do. They send some people out that don’t know what they are doing and don’t fix things right and we have to get another company and pay another service fee. Overall customer service could be a lot better. They need to follow through on promises to call back and assist.

4 years ago

Reply from 2-10 Home Buyers Warranty

Carter, Thank you for your feedback. we truly appreciate it so we can learn from this experience, if you need additional assistance do not hesitate to reach back out to us.

May. 25th, 2021

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Verified Customer

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Devang Virginia Beach, VA

They don’t cover almost everything. We had a water heater fail over the weekend and the number they gave for the buyout was really bad. They don’t mention all the exclusions so we ended up spending three thousand dollars out of pocket.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Devang, we apologize if no one explained we are a limited service agreement so there are times there will be out of pocket cost. If you'd like to discuss this further please do not hesitate to reach out to us. You can contact us at 800-775-4736 for additional assistance.

May. 25th, 2021

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Deborah Virginia Beach, VA

I had to wait for parts for them to fix my dryer and I had no dryer in the meantime and there deductible is eighty five dollars every time you make a call and I think that is too high.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your feedback, we apologize for any frustration you experienced and we are here to help. If you'd like please feel free to reach out to us at 800-775-4736.

May. 25th, 2021

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Verified Customer

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Brian Terre Haute, IN

My furnace has a cracked heat exchanger emitting carbon monoxide. I was promised a replacement system. It has been 42 days since submission of work order in January and the warranty company has not even ordered it!! It's the middle of March! This is not the contractors fault. The warranty company keeps giving me the run around and lying to me. I have been told on three occasions that it would be ordered within 24 hours and when I call back the next week it has not been ordered. If they come through I may give a little higher rating, but at this point I would not recommend them.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Brian. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Mar. 18th, 2021

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Verified Customer

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Debra Keefe Laveen, AZ

2-10 has never really been able to help me with my issues. The most recent time I needed to use my warranty was because the washer wasn't working. They connected me with a company that didn't show up until 7:30 pm, and then they promised to come back and repair my washer and they never did. The other time I needed to use the warranty, the same thing happened. They sent me a really bad company who messed everything up and then 2-10 never covered the damages.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hello Debra, we’re sorry and embarrassed that you didn’t receive the assistance you expected. If you’d like, our escalation team can contact you at your convenience.

If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We understand you’re upset, and we want to try to fix it. You’ve trusted us to protect your home, and we want to earn that trust back.

Mar. 16th, 2021

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Verified Customer

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Brian Reynolds Jacksonville, NC

They find the best people to send--good people who are courteous and kind, and ask things like "Are you satisfied with everything?".

4 years ago

Reply from 2-10 Home Buyers Warranty

Hello Brian, we’re so happy you had an excellent experience with our services. We’re proud that 2-10 Home Buyers Warranty exceeded your expectations. Thank you for your continuing business!

Mar. 16th, 2021

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Verified Customer

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Antoinette Goodman Buffalo, NY

Every time I use it, I must make several calls to get a service person to my house. I am over charged my service fee and must fight to get back the difference. No one knows what the other person is doing, when you call, they don't know anything about previous calls that you have made about the same subject.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Antoinette, we’re sorry that our service earned us the poor rating you gave. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 17th, 2021

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Andrea Vekony Tucson, AZ

I've always been able to get hold of them. Our pool pump died and they were able to replace it and send out a qualified technician who installed it.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Andrea, we’re so happy that you had a great experience with the 2-10 Home Buyers Warranty staff. They’re always working hard to help you protect your home, and we’re glad you rated them so highly. They deserve it! Thanks for your continuing business.

Mar. 17th, 2021

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Verified Customer

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Anonymous Knoxville, TN

Used it for the washing machine and I liked it so well, I signed up for another year. The technician was really nice. Everything worked out well.

4 years ago

Reply from 2-10 Home Buyers Warranty

Wow, thank you for the excellent review. Everyone at 2-10 Home Buyers Warranty is super happy that you want to renew your Service Agreement with us and would also recommend our services! Thanks again for your continuing business.

Mar. 17th, 2021

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Cortney Aston, PA

It’s a worthwhile investment. They are always able to answer my questions or hook me up with the service I need. I was able to get a new dryer.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cortney, thanks so much for your great rating. All of us at 2-10 Home Buyers Warranty want to do everything we can to make protecting your home simple and economical. We’re glad we could help you!

Mar. 17th, 2021

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Bobby Glenn Dale, MD

Service providers have always been outstanding. They live up to their work. When something can’t be fixed, they replace it.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hello Bobby, we’re glad you had such a great experience with our contractors. They work really hard to keep your home humming when you need it most. Thanks for your continuing business with 2-10 Home Buyers Warranty!

Mar. 17th, 2021

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Christopher Bakersfield, CA

My dishwasher went out and it took three months for me to get the thing taken care of but they did get me the money to get a new dishwasher eventually.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christopher, we’re happy to hear that you had a great overall experience with our services. However, we’re disappointed that you had a problem with the independent service contractor we dispatched.
If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to make sure that you have a more positive experience next time. Thank you for your feedback.

Mar. 17th, 2021

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Anthony Gainesville, GA

Have used it multiple times for the heat pump and they have sent multiple companies. Two of the three were incompetent and didn’t fix but kept charging the hundred dollars. They didn’t go to bat for me.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anthony, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 18th, 2021

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Curtis Baytown, TX

Once again I am shopping around for a new home warranty because it has been very negative working with them. There is very little communication. It takes forever to get a hold of them and they’ve hung up on me several times. I’ve also been hold for more than four hours. Recently I had a dryer repair and it took over a week to get parts approved and then the contractor ordered the wrong part and it took another week to get approved for the right one. I was without a dryer for a month before the part came.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Curtis, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 18th, 2021

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Verified Customer

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Amauris Denver, NC

It was mostly a great thing. They did meet most of the guidelines and came out within two days. They were very attentive and quick.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Amauris, we’re happy that your service request went smoothly. At 2-10 Home Buyers Warranty, we take pride in making the service request process as smooth as possible. Thanks for your continuing business!

Mar. 18th, 2021

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Craig Herring Herndon, VA

Worst customer service, hold times over an hour unacceptable, constantly being transferred between departments, do not believe them when they say a refund for a non repair has been processed as they do not process it. Rude representatives that will put you on what they say a brief hold and never come back, totally unacceptable warranty lack of service.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Craig, thanks for your review. We’re really sorry about the long hold time you dealt with on our phone system. We hate waiting on hold, too, and we really hate making you wait.

If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
Thanks for trusting us to protect your home. We’ll do our best to make it more convenient for you next time.

Mar. 10th, 2021

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Verified Customer

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Casey Alabaster, AL

the people who came out were all great at what they did. it was the repair they were after and not trying to sell me something

4 years ago

Reply from 2-10 Home Buyers Warranty

Hello Casey, we’re glad you had such a great experience with our contractors. Thanks for your continuing business with 2-10 Home Buyers Warranty!

Mar. 10th, 2021

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Verified Customer

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Anonymous Tucson, AZ

Sometimes it takes a long time to get your inquiry when you call them but so far they've taken care of me very well. The service has been good.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hello, we’re glad you had such a great experience with our contractors. Thanks for your continuing business with 2-10 Home Buyers Warranty!

Mar. 4th, 2021

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Verified Customer

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Vic Guyan Saint Petersburg, FL

I have had 2 claims with them immediately after buying the townhouse, and they have been very responsive with excellent results.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Vic, thanks for your fantastic rating. Everyone at 2-10 Home Buyers Warranty works really hard to make it easy for you to recommend our services to others. Thank you for your continuing business!

Feb. 23rd, 2021

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Kelly Gainesville, VA

Our washing machine broke and they sent out three different technicians to fix it. They sent someone to diagnose the problem, the second person came and diagnosed a different problem, and the third person tried to fix it and didn't. Here we are five months later and it's still not fixed. Their customer service is terrible, and I don't have the words to accurately explain how awful they are.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Kelly. We’re upset that your claim is still unresolved, too, because it’s not fair to you. We will do our best to resolve this service request.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Feb. 8th, 2021

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Verified Customer

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Davis Medford, NJ

They have been handling our situation for seven months and our air conditioning unit is still not fixed or replaced. I've filed my claim, called every other month, and it's still not fully resolved even though I've paid them $100 to have someone come out and figure out the problem.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Davis. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Feb. 8th, 2021

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Verified Customer

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Suzanne Alpharetta, GA

We've had lots of trouble getting help from people in customer service. It was near impossible to get a clear idea of what was going on from a customer service representative and got different answers from different people. Our heater went out and they gave me an incredible run around. They said what we would pay and what they would pay, but I ended up paying an extra $500 out of pocket because the people installing the heater said they had certain costs that went over the allowable amount 2-10 would cover. I will never renew with this company again because of that.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Suzanne, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Feb. 8th, 2021

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Verified Customer

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Brassai Sneads Ferry, NC

They are a reputable company. They are easy to use and render a quick response. I called them with a garbage disposal issue and the technician was able to resolve it.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the kind comments, Brassai. We’re glad to read that you’re happy with the services 2-10 Home Buyers Warranty provided you. Our goal is to make protecting your home as simple and economical as possible, and it sounds like we nailed it. Thanks again for your continuing business!

Feb. 8th, 2021

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Verified Customer

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Lenix Escalante Buford, GA

Awesome service, awesome contractors. All questions are always answered, and follow up is conducted after service is completed.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lenix Escalante, thanks so much for your great rating. All of us at 2-10 Home Buyers Warranty want to do everything we can to make protecting your home simple and economical. We’re glad we could help you!

Feb. 4th, 2021

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Julianne Gardendale, AL

They seem pretty reliable. Hold times can be long and sometimes the contractors they hire aren't the best, but it still beats paying full price for repairs.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Julianne, thanks for your positive rating. More importantly, thanks for your honest feedback about how we can do even better next time.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.

Thanks again for your feedback and for your continuing business.

Feb. 4th, 2021

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Anonymous Raeford, NC

Some contractors are not adequate. Sometimes they show up and take the seventy five dollars and that is the last you hear from them. They are inconsistent on what they say they’ll cover from customer service rep to customer service rep.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for your comments about your service request experience. We hate letting our clients down, and we want to try to make it right.

If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We hope you’ll give us another chance.

Feb. 2nd, 2021

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Verified Customer

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Anonymous Houston, TX

My garbage disposal broke and I actually got a whole new garbage disposal out of the warranty. It is very easy online and a good value.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey there Anonymous, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Feb. 2nd, 2021

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Brenda Evans, GA

Support is always responsive. Everything they’ve done has worked and if they do have to come back they make sure we are not recharged.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Brenda, thanks for your fantastic rating. Everyone at 2-10 Home Buyers Warranty works really hard to make it easy for you to recommend our services to others. Thank you for your continuing business!

Feb. 2nd, 2021

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Anonymous Tucson, AZ

I’ve used my warranty to have a heater repaired and it is working fine now but it is too much money for a service call.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi, we’re so happy that you had such a positive experience with our staff. Thank you for your feedback and your continuing business with 2-10 Home Buyers Warranty!

Feb. 2nd, 2021

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Nagy Jacksonville, FL

Usually when you call it takes a long time for the providers to actually come to the house. It took about a week to get the dishwasher working. I lost everything in the freezer when the compressor stopped working.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Nagy, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 3rd, 2021

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Verified Customer

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Anna Bogart, GA

I needed to use the warranty on the fifth of July for my air conditioning and I kept getting the run around from the warranty company and the subcontractors and the warehouse. There was some miscommunication and the product was not ordered in a timely manner. I did not get it fixed until November.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anna, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Feb. 2nd, 2021

2-10 Home Buyers Warranty Reviews