2-10 Home Buyers Warranty: Read 4,508 User Reviews From Real Homeowners

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Riki Sadosky Chandler, AZ

Ease of scheduling appointments and great customer service! They have the best vendors that if needed I always ask for again!

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Riki, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 24th, 2022

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Demond Norfolk, VA

Good Quality and fast service. I called about the heating system and they responded fast with a quality contracting company. Good customer service and experience.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Demond, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 24th, 2022

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Jesus

No, it's just been great. It's peace of mind, so that's what's good about it.The first problem I had you guys fixed it, no issues and it was great.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Jesus, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 10th, 2022

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Helms Saint Charles, MO

Prompt response after receiving homeowner request. Follows up after work is done to ensure homeowner satisfaction. Easy access for service.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Helms, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 29th, 2021

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Dwight Cole Sun City, AZ

Raising the price to $100 for your customers is too high compared to other Home Warranty companies and a lot of the times the people that do come out to fix a problem are sketchy at this

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dwight, we're sorry to hear you feel our service fee is too high. We offer multiple agreement options with varying service fee costs. If you'd like to review the different options available we'd be happy to discuss them with you. Thank you for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Dec. 15th, 2021

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James McLaughlin Burke, VA

There always there for me, I always am getting my problems solved whenever, I call them. They make it happen, thanks for your time J.F.M.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey James, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 15th, 2021

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Monica Giraldo Atlanta, GA

They care for their customers! I only had a bad experience with one if your associate, who was rude and didn't help men.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Monica, thank you for sharing, we appreciate your support!

Dec. 15th, 2021

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Peter DiPrima Carolina Beach, NC

We have had multiple claims over the years and all have been done to our satisfaction. We rally like the repair companies they are aligned with.

4 years ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hi Peter, we're glad to hear you feel that way! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 15th, 2021

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Carrol Prosper, TX

Our refrigerator went out and we applied for warranty. Good turnaround, easy to use the website. They quickly process and stuff so we can get claims

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Carrol, we're glad to hear that! Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 15th, 2021

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Willie Smiths, AL

2-10 has been very helopful in my time of need. The servicing agencies have worked hard to ensure the problem is resolved quickly.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Willie, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Nov. 24th, 2021

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Donna Buckner Jacksonville, FL

They respond very, very quickly and I like all of the vendors they've sent; they are very attentive to details and are very positive people.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Donna, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Nov. 24th, 2021

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Deb Kavulich Rocky River, OH

It is extremely difficult to get anyone to answer phones. I needed direction on how to get 2-10 to pay for my 3 garage door openers. I should be reimbursed for this expense. Nothing to date. Submitted over 6 weeks ago.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Deb, we're sorry to hear you're still waiting for a resolution, we're here to help. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty with your service address, and we'd be happy to review your claim and help you get this resolved.

Nov. 24th, 2021

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Terrance C Lee Crowley, TX

Everything has been really easy from the setup to if I have issues. I had an electric issue and they got someone out to me within a day to take care of it.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Terrance, thanks for the great rating. We appreciate your support!

Nov. 4th, 2021

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Caroline Morris Mauldin, SC

Had a terrible experience trying to get a water heater replaced. I'm going on day 21 of no hot water in my house, I had to follow up more than 8 times to finally get the help I needed and was given misinformation multiple times which ended in me having to talk to a supervisor only to find out I had completely wasted my time and the whole process had to be started over.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Caroline, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Nov. 4th, 2021

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Anonymous

It can be difficult at time to talk to someone when I need help but when I do, they are very helpful, professional, and cordial. The process is much slower than I thought. I feel like I might not fully understand how a home warranty works. Half the time the quality is great but the other half, I feel like it was lacking.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Anonymously

Its reliable, they have a quick response. Used it twice, once for the dishwasher, and one to have a water line put in, and the hot water heater.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for sharing and for your support!

Oct. 21st, 2021

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Michael

He was accurate and very helpful. Hundred percent customer satisfaction. Great overall company, I strongly recommend this to anyone

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Michael, we're glad to hear you feel that way! Thank you for the great review and for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Sharon

I filed two claims and had no problem with either one. They were very good. One of the elements burned out and they came and replaced it.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hey Sharon, we're glad to hear your two claims went well! Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Andrew Mitchell Huntersville, NC

Quick response to my claim and extremely professional. I was surprised when I made my claim and it was handled so quickly. Exceeded my expectations!

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Andrew, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2021

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Christopher White Shawnee Mission, KS

Slow and in-efficient service. I filed a claim for my fridge, 2 months, 3 repair men, and several hours on hold later it was fixed. In the mean time I was using my vinotemp mini fridge for the essentials, that broke down because of overuse, and it was not covered. I was very disappointed in 2-10 home warranty. The first two repair men were sent by 2-10, and they couldn’t fix it. Then 2-10 asked me to find a repair man, so I found one, and he knew in 5 minutes what was wron and could have fixed it in less than an hour, but I needed approval from 2-10, so it got fixed two weeks later

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christopher, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 6th, 2021

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Crystal Ellison Saint Augustine, FL

I have been waiting over 3 months for a claim I filed. I paid over 2,000 to have my ac fixed and 2-10 is only authorizing 700.00 for the repairs. I had to go with an out of network company because it was two days before 2-10 even had someone dispatched. At the time I had a newborn at home with a fever in the middle of summer and could not wait 2 days to have my ac fixed. They also quoted the lowest price of a coil and I asked if the size of my unit was taken into consideration as it is not small and the service member could not tell me what size coil 2-10 was paying for.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Crystal, we're sorry to hear about the issues you've experienced. If you will send us a private message with your service address, we'll gladly review your claim and help get this resolved.

Oct. 6th, 2021

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Ann Scurlock-Moore Memphis, TN

It was great because they were courteous and communicated what was current and continuous yo let me know what was going on.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ann, thank you for sharing and for being a part of 2-10 Home Buyers Warranty!

Oct. 6th, 2021

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Zoila Scott Wilmington, NC

2-10 instantly handles my request and do a follow up to verify that the problem is being taken care of for ñ a timely manner.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Zoila, we're glad to hear that! Thank you for sharing and being a part of 2-10 Home Buyers Warranty.

Oct. 5th, 2021

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Cory McWilliams Houston, TX

Approved a claim, I paid the contractor, the contractor backed out and I was left with the bill. You brought in a new contractor, I paid the new contractor, then you denied the claim. You let me pay two contractors then denied my claim. How is this in anyway good service?!?!?? Not to mention the extreme delay in procuring parts that delay me having working appliances. Just terrible terrible experience.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cory, we're sorry to hear about the issues you've experienced. What you described is not the experience we aim to provide. If you're interested in a denial review, or if we can do anything else to help, please send us a private message with your service address and we'll be happy to assist in any way we can.

Oct. 5th, 2021

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Benjamin

There was run around with the team. I had a problem and I wasn't allowed to speak to a supervisor. I can't get the support I need. They need some sort of quality assurance to get their valuable customers back on board.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We're sorry to hear about the communication issues you described. We know how frustrating that can be. We're here to help. If you are still in need of assistance, please send us a private message on Facebook with your service address, and we'd be happy to review your claim and help you get this resolved.

Sep. 24th, 2021

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Anonymous

Every year it gets more expensive. I know it is because of inflation. The customer service is very good at getting back to me. They take care of my service requests. They have been real responsive.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. Thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Benjamin

Better get better at servicing requests our you are going to continue to lose customers. The last time I needed to use the warranty on my AC, 2-10 rejected the recommendation of the service providers they sent and requested another company come out and it took six weeks in the middle of summer. My house was hot for a really long time. It is till not blowing very cool. I had to pay a hundred dollars for each service visit.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Benjamin, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Jo Nowak Mesa, AZ

Always timely no waiting for service, appointments are usually next day. Excellent companies and professional people do the work.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jo, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Anonymous Saint Augustine, FL

My AC wasn't working, it needed repairs on. The man came in and made the repairs. So far the one time we did it did it came out and fixed it.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the great rating, we appreciate your response! Thank you for being a part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Colette

I needed to use it with issues with my home it was the bathroom.The company they sent has been non responsive, they took a hundred dollars from me and they did nothing. I called 2-10 home buyers but we still have no bathrooms and they said they would give me back a hundred dollars and when I elevated the complaint they have not done that either. You can't get them on the phone, forty five minutes is your average wait time if you're lucky and then they tell you they don't handle that I may have to transfer you and wait another forty five. My experience with them has been a dismal.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Colette, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We're sorry to hear about the issues you described. We know how frustrating that can be. We're here to help. If you are still in need of assistance, please send us a private message on Facebook with your service address, and we'd be happy to review your claim and help you get this resolved.

Sep. 24th, 2021

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Brenda Punta Gorda, FL

They are always there to help me. I've used 2-10 twice and both times they were out here as soon as possible and they took care of my problem.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Brenda, thanks for the great review, and more importantly, thank you for being the best part of 2-10 Home Buyers Warranty!

Sep. 24th, 2021

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Bonnie

My microwave quit, I called 2-10 who gave me the name of a repair person. I waited several days, nobody called. I finally called the repair people and they didn't deal with 2-10 so I called 2-10 back and they gave me another name of the repair person. Aain, I wait a couple days didn't hear anything and so I had to go out and get a microwave since I needed to have one in my house. When I called 2-10 to see if they would help reimburse me on that purchase, but they said absolutely not because I had gone ahead and purchased this myself, so I'm done with 2-10.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bonnie, we're sorry to hear about the issues you've experienced and we're sorry to see you go. What you described is not the experience we aim to provide. We would like to learn from this and see if there is anything we can do to repair our reputation with you. You put your trust in us and we want to earn that trust back. If you're willing, please send us a private message on Facebook.

Sep. 24th, 2021

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Cynthia

They don't send over good contractors. I've had several bad experiences, I've had some good experiences but I think most warranty companies have these problems. They get the contractors and some come to your home they're really bad.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cynthia, thank you for your response and your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. We're sorry to hear about the issues you've experienced with some of the 3rd part contractors. If you're ever in need of assistance, please know that we're here to help. If you need additional help, you can send us a private message on Facebook and we'll be happy to assist in any way we can. Thanks again for your feedback and for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Anonymous

They offer a long term plan with a good discount. The fixed out refrigerator. The service was excellent especially the communication.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your review and support!

Sep. 10th, 2021

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Anonymous

The seal need to be replaced on one toilet in our home because of a small leak underneath the toilet. We set up an appointment online and they came within forty eight hours.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi there, thank you for your review and support!

Sep. 10th, 2021

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Anonymous

I was very pleased that they acted in a timely manner. I filed a claim and by ten o?clock the next morning, the repair person responded.

4 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your review and great rating. We appreciate your support!

Sep. 10th, 2021

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Vessavane

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Vessavane, we're glad to hear you feel that way! Thank you for the great review and for being the best part of 2-10 Home Buyers Warranty.

Sep. 10th, 2021

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Louis Hill Columbia, SC

Because everything have been fine with them until it came time to replace my refrigerator. Now all of a sudden I'm on hold for a hour and a half can't get in contact with anyone and I haven't had a working refrigerator in over a months and a half and buying ice every day is expensive

5 years ago

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Jessica Kiser Kannapolis, NC

When I originally called about my refrigerator, they connected me with a contractor that didn't have availability for 3weeks and was completely unwilling to work with me on scheduling. The second contractor came out, diagnosed only 1 of the 2 complaints we had. Came back and fixed a part and within 2 days that part was broken. Needless to say, we pay our monthly contract, and paid a $100 deposit and still have a broken fridge. I have sat on hold with them for almost 30 mins at a time to try and address the issue!

5 years ago

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Tyler Hawkins Bella Vista, AR

Contractors are so-so at best, but customer services is awful. There is no variety in who they contract with. Can't get someone out for 2 weeks? Tough luck. And good luck trying to get someone on the phone to try and fix it. I held for over an hour once before I gave up.

5 years ago

Reply from 2-10 Home Buyers Warranty

We are sorry to read about the issues you're having. If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message on our Facebook page or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

Jun. 21st, 2021

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Henry Gee Morganville, NJ

2-10 needs to "vet" subcontractors better. My recent experiences have been horrible with provided subcontractor. 2-10 Home Warranty is an excellent company, but subcontractor selection needs improvement.

5 years ago

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Jonathan Mickleton, NJ

It is just never a smooth process with them. If the contractor has to come back which is always the case because they will not let the contractor get parts from a supply house. They have to be ordered by 2-10 to save a nickel which forces the contractor to have to come back again and delays the repair by a week or more.

5 years ago

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Diana Bridgers

Whenever I have had a repair I get some one to call make an appointment to come out. I've had no problems getting things fixed in a timely manner.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Diana, thanks so much for your great rating. All of us at 2-10 Home Buyers Warranty want to do everything we can to make protecting your home simple and economical. We’re glad we could help you!

Jul. 14th, 2021

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Susana Pajaro Summit, AZ

Yesterday 5/25/21 They came to my home to finish my AC they where in the back fixing the AC they where gonna put some Free On i really don't know what else they used but after they where done and left I noticed a lot of OIL STAINS on my new pavers....My husband is very upset! We took pictures. I'm trying to call the office 2-10 but no one is answering. Very disappointed

5 years ago

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Austin Frederick Missouri City, TX

Often have difficulty finding technicians close to our area so it takes longer to get repairs. It is difficult to speak to someone on the phone with long wait times and any clarifications needed on a claim have to be emailed internally in 2-10 and decisions are made by a group that does not have contact with the customer.

5 years ago

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Giorgio Manjali Matthews, NC

Was not happy with the service. They have much to learn. They never gave us any feedback. I had to call them every time and wait for a long time to get through. A month to fix a problem. Had to buy a new refrigerator instead. 2 out of 10 just like Co. name!!

5 years ago

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Josh Kiessling Huntingtown, MD

It takes a minimum of 45 minutes to get anyone on the phone no matter how many times I call. When I make a claim, there is a place for notes but they never look at them. I pay over $1000 a year for this warranty, so I would expect to have a lot better service. It is so frustrating!!

5 years ago

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Verified Customer

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Karla Houston, TX

The homeowner portal makes it easy to report issues and find a reliable contractor quickly. We save a lot of money too.

5 years ago

Reply from 2-10 Home Buyers Warranty

We’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Jun. 21st, 2021

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Lisa Reed Pelham, AL

I've had really good experiences with 2-10. They have been there and covered charges as expected. I gave them a 4 because of the extreme hold time when calling.

5 years ago

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Alondra Johnson Virginia Beach, VA

Sometimes it's difficult to get them to come on time or deal with the situation in a timely manner. For the amount of money that one pays per year prepaid, basically it's sure customer service needs to be improved.

5 years ago

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