2-10 Home Buyers Warranty: Read 4,412 User Reviews From Real Homeowners

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Anne Ross Winder, GA

2-10 always does a great job. I tell everybody about 2-10 and what a great service I get through them. I just told a lady last week, actually I’ve never had a problem with them at all and I’ve been with them for several years.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anne Ross, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 31st, 2023

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Deborah Sirles Bessemer, AL

The only thing I hate is the wait time in getting to a representative. Every time I call I’m waiting up to an hour being on hold for the next representative. Once you get a representative they are great and very helpful and knowledgeable.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Deborah Sirles, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 17th, 2023

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john juszczak Denham Springs, LA

My tech was Edward M who was very knowledgable and professional. He diagnosed the problem right away and fixed in no time. Mr Edward is very friendly and such a pleasure to do business with. You can bet in my interactions with anyone who needs ac or heating fixed he WILL BE recommended. Thanks for the exceptional service!!! It really made my day.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi john juszczak, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 17th, 2023

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Verified Customer

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Crystal Williams Columbia, SC

2-10 is worth it. It has paid for itself many times. Our ac went out and everything was replaced with little out of pocket cost. The customer service is very helpful and having this home warranty gives us a piece of mind knowing our home is protected.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Crystal Williams, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 8th, 2023

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Verified Customer

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Gwendolyn Jacksonville, FL

I like when I enter my request they respond immediately the technician that they sent me was very helpful and respectful although I have a order that’s still open because the technician doesn’t know how to handle the problem.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gwendolyn, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 31st, 2023

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Verified Customer

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Emily Gesell Phoenix, AZ

The online portal is completely inefficient. You can't do anything with it besides initiate a claim. To get more information or request anything else, you must call and the wait times are way too long. Additionally, contractors have informed me that 2-10 low-balls them and doesn't pay them what they need to get the job done. That being said, I've had one successful claim (but it took wayyyy too long due to 2-10 insisting on supplying the part and then taking weeks before admitting they couldn't get it and letting the contractor do it). My second claim is in progress, but has had no updates or information provided.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Emily Gesell, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 30th, 2023

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Verified Customer

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Daryl Whitaker Rocky Mount, NC

Overall the company is great, but it seems like when I started putting claims in a little frequently then all of a sudden the company started telling me that the problem is OUT OF NETWORK and that I have to find my own maintenance crew and most crews don't do estimates, they fix things on the spot then send you a bill. I've been waiting now for three months to get someone to fix my bathroom sink drain stoppers in both bathrooms, but haven't been able to get anyone to come get the job done yet through 2-10 Warranty. Seems to me that it should be simple fix, but since I've had HVAC work done and doorbell electrical work done, I guess I'm asking them too much whenever I need other things done whenever the time arrives. I'm in the state of North Carolina but 2-10 Warranty doesn't have anyone in NETWORK to fix my sinks, in this big state is mind blowing to me. They're just leaving it up to the customer to figure something out, but 2-10 Warranty will be more than glad to get that $700 plus dollars from you yearly to purchase they're Home Warranty Plan. I have to go Neutral right now and give 2-10 Warranty a 3 for a rating, because they did help repair some things, but not being able to have some type of plumber to repair bathroom sinks is mind blowing. Customer Service is pretty good though. They'll talk nice to you over the phone, but that's about all.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Daryl Whitaker, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Mar. 16th, 2023

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Cynthia Adams Cary, NC

I love dependability and quality of service. I have received a response from a service provider with 48 hours and I like the professionalism of the technicians who have responded. Courteous, professional, and knowledgeable.

4 years ago Edited November 17, 2021

Reply from 2-10 Home Buyers Warranty

Hi Cynthia, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Nov. 18th, 2021

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Elizabeth Stegall Waxhaw, NC

So far so good! Bought a house in February, Downstairs A/C unit died in August. 2-10 replaced it with a moderate payout from us for certain non covered pieces. Totally happy so far with the process and the level of service professionals they have sent to my house ❤️

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks so much for the flattering review. Comments like yours show why so many folks trust 2-10 Home Buyers Warranty to protect their homes from the unexpected. We’re ready to help you when you need it again!

Dec. 21st, 2020

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Mike Toburen Tucson, AZ

We have had 2-10 for almost two years on our home in the Tucson area. We have used them for appliance repair/replacement and plumbing issues. They have always been very professional with us. Super organized. Timely notifications about appointment by email AND text. And our latest plumbing tech went above and beyond!

5 years ago

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Apbrymer Birmingham, AL

We have had about a high success rate with this homebuyers warranty. All of the vendors have exceeded our expectations with timeliness, professionalism, and getting the job done. Submitting a claim is easy, it can all be done through their website. We just renewed our home warranty for the second year.

6 years ago

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Natasha K McClure Evansville, IN

Had a bathtub faucet dripping very badly. Called 2-10 and they processed my claim immediately! The repair company called same day. The plumber fixed both hot and cold side of facet just to insure the job was done and we wouldn't have to call again. He was in and out within an hour!.v Very pleased with 2-10 and plumbing company!

7 years ago

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Kim Buffalo, NY

We have had 2-10 home warranty since we purchased our home in 2010. I wouldn’t give it up we have had our Sub-Zero refrigerator rebuilt and the ice machine fixed. A thermador oven/stove replaced and our dishwasher rebuilt. We also have had a sump pump replaced and a roof repaired! Love knowing that we have the security and piece of mind that we can call 2-10 and they arrange for a competent repair man to come to our home!

7 years ago

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Stacey Griffith Vancouver, WA

The original warranty was given to us by our agent. I decided to renew because we actually had to use it on the oven which was only 5 years old. The renewal was a bit more expensive and hopefully I won't need to use it but better safe than sorry.

7 years ago

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McIntosh St Louis, MO

It's an affordable option for our family and so far, it has prevented us from buying a new fridge and washer. All contractors that we have had the pleasure to meet have been courteous and professional. We are thankful to have 2-10 Home Buyers Warranty on our side!

7 years ago

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Donald Tonge Chester, PA

the service at 2 10 was very good, timely courteous and handled situation promptly I called explained what the problem was they contacted a repair person and let me know within an hour. Time was set for repair person to come he was on time. unfortunately he needed a part. He left and never returned it has been a month and I have called the repair company about 5 times without satisfaction. 2 10 should have a better follow up plan

7 years ago

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Darlene Pasco, WA

This Warranty is a must for us. We renew every year. You just never know what's going to happen. The process is quite simple. Everyone I have spoken with is very courteous! We love our home and will continue to purchase this warranty.

7 years ago

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Mike Herriman, UT

Very easy to work with. Very informative and helpful. The price is very competitive also. When I bought our warranty, I did not have to wait on the phone at all. All the facts were given to me and after I said yes, she had the payment info ready for me to approve....Very good experience

7 years ago

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Jenny Hardesty Cincinnati, OH

Put in a request for septic service sent out a plumber who didn't even know I had a septic system. He had to call his boss to try and figure out what my issue was. Over the phone he decides it's the leach field. Of course I know need a septic person to come out and actually determine my issue. 2 10 say of you can submit to use if they have a different diagnosis. Hello if you had sent what I asked for I would have to pay yet another person to come out and investigate what is wrong. Waste of money!!!

8 years ago

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Virginia Scheurer

We especially likes Niles Appliance Repair, Ryan. Efficient repair.

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi Virginia Scheurer, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 13th, 2025

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Jay Mayz

I love how easy it was to submit a claim online. Communication was great and the service was awesome!

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Jay Mayz, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 27th, 2025

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Jillian Mewborn

I called in May to renew my policy and it was renewed. I called today to put in a claim, and they said my policy wasn't renewed. They offered to let me renew, but it doesn't go into effect for 30 days, so it doesn't do me any good.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Jillian Mewborn, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Aug. 18th, 2025

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David

One of the worst companies we have ever delt with. Customer service is basically non existent. They promised a supervisor would call back in twenty four hours, a week lather and three more requests, still no call back. If you need a home warranty, find a reputable company

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi David, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Aug. 18th, 2025

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Yonnette Toomer

2-10 is a great value especially for a homeowner. I receive great service and it gives me piece of mind

5 months ago Edited January 22, 2026

Reply from 2-10 Home Buyers Warranty

Hi Yonnette Toomer, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 11th, 2025

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Verified Customer

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Ray

They have competitive pricing and you can choose from options to customize the policy the way you want it.

2 weeks ago

Reply from 2-10 Home Buyers Warranty

Hi Ray, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 22nd, 2026

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Kelly Sollberger

I would give 0 stars if that was an option, I have been without air conditioning for 20 days. We have been told different things from each person we spoke to, spent hours on the phone, and on old for the last 20 days, and the is still no end in sight because today when they finally came to replace ac, they had wrong parts and now the warranty won’t authorize so we still don’t have ac while our region is over 100 degrees and having excessive heat warnings. This is the worst company I have ever had the misfortune of giving money.

6 months ago

Reply from 2-10 Home Buyers Warranty

Hi Kelly Sollberger, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 25th, 2025

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jacqueline coleman

Timeline,The Customer Service,The Deductible and the explanation he gave every step of the way and pin pointed what was wrong

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi jacqueline coleman, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 19th, 2025

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Ann Armstrong

Due to poor communication, my account was canceled without notice, and I was charged an unauthorized rate. While a customer service representative provided excellent support, the overall handling was unprofessional. I hope they improve their processes for better transparency.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Ann Armstrong, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 5th, 2025

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Dawn Reyes

This company is hassle, free and quick to make appointments and get the job done. I highly recommend them over any other Home Warranty.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Dawn Reyes, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 5th, 2025

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Senthilkumar Rajasekaran

I have submitted structural claim with 2-10 Home buyers warranty team . It has been more than 3 months but yet to get the update that whether they will be able to fix the issue or not. I have been chasing them by sending mails every week. But getting same response that their engineering team is taking longer time to complete the calculations. This is really frustrating for keeping the claim for more than 3 months without any proper answers to consumer.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Senthilkumar Rajasekaran, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 5th, 2025

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Shawn Potter

everything from customer service to the companies that are affiliated with 210, i don't know what I would if I didn't use them.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Shawn Potter, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 16th, 2025

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Thomas Pruter

Great home warranty program never had any issues they are quick to respond and if a tech isn’t up to par they send a new one right away

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Thomas Pruter, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 13th, 2025

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Verified Customer

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Samuel

Great warranty company. They have covered all of my needs. Quick response time, and great coverage.

1 year ago Edited September 24, 2024

Reply from 2-10 Home Buyers Warranty

Hi Samuel, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Verified Customer

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Edgardo

I recently had a great experience with the service. They made it easy to get help for my oven issue, dispatching both the oven and electrical services quickly. My faucet leak was also fixed promptly after I submitted a work order. Overall, I'm impressed with their responsiveness and reliability whenever I need assistance!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Edgardo, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Verified Customer

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Janice

They're usually pretty efficient and quick to get things resolved. Our refrigerator was leaking and they came and fixed it.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Janice, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Verified Customer

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Danita

Well, I used my warranty a couple of times. They're normally fair. They always honor my claims, so I haven't had any problems with it.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Danita, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Verified Customer

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Maria

They are a scam. Their plumber found nothing wrong. A secondary issue they said I'll have to wait to hear back from 2-10 to approve it. Never DID. I hired an outside plumber to come in. 4 hours later, and $890 also, the outside plumbing company fixed my issues.

2 years ago Edited January 11, 2024

Reply from 2-10 Home Buyers Warranty

Hi Maria, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Dec. 4th, 2023

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Verified Customer

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Althea Jackson Stafford, VA

Fast, efficient service. They are very responsive and friendly vey happy with overall quality of service.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Althea Jackson, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 29th, 2023

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Verified Customer

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kenyua ellis Atlanta, GA

I like the quick response, of 2-10 and the contractor. They really came through for me and my family

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi kenyua ellis, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 27th, 2023

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Verified Customer

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Twynette

I've used it recently. I had to replace a cartridge inside my shower and they came in and did that. They did a good job on it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Twynette, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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Kathy

It was really easy for me to do what I needed to do and they called me to let me know where we were in the process.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kathy, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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Augusta

They were quick to respond, had a solution for anything that I called about which is surprising in today's world.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Augusta, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

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Verified Customer

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Vonda

My air conditioning went out and they came out rather quickly. They were really fast when it came to that.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Vonda, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Ray

I put in a work order online and within two weeks I had somebody out here to fix it, so it was good.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ray, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Andrew

They quickly get us scheduled with anything we need to use. Quick turnaround times, quick responses. I'm pretty content with it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Andrew, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Tiffany

The portal is relatively easy to use. When I have tried to contact them, it takes a very, very long time to get through.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tiffany, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 20th, 2023

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Verified Customer

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Quinton Brunswick, GA

Every time I need to use your warranty. I was told I need to find my own service because you couldn’t find anyone working in my area or it took forever for someone to come service me. I will not be renewing my contact with you.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Quinton, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Sep. 13th, 2023

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Verified Customer

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Natalie Newport News, VA

It has been 7 weeks since they sent me a plumber who turned out not to be insured. The plumber caused a leak and nearly $2000 in damages. 2-10 will do nothing more than tell me I need to talk to the plumber. They sent the plumber They do not stand behind the work their contractors do

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Natalie, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Sep. 13th, 2023

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Verified Customer

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Steve Savoie

They came early the next morning and had my AC running in less than 30 minutes. They were courteous and professional.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Steve Savoie, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 6th, 2023

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Verified Customer

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Monty New Braunfels, TX

You guys did a great job assigning a company to come out and work on our a/c. They did a great job as well.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Monty, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 6th, 2023

2-10 Home Buyers Warranty Reviews