2-10 Home Buyers Warranty: Read 4,439 User Reviews From Real Homeowners

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Evalena Zamary

Purchased a home. Was give by previous home owner a 2-10 Buyers Home Warranty plan. I used it 3 time I believe for same thing. Was pleased with there discussion to replace this item. Been treated fairly with them. Would purchase another plan with them. Happy customer.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Evalena Zamary, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 16th, 2024

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Yahweh Yahweh

Thank you 2–10 homebuyers warranty, Your services are greatly appreciated. The young gentleman did an excellent job, he was very polite and very knowledgeable. I really appreciate you all sending people to help when we needed it most. Thanks again!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Yahweh Yahweh, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 1st, 2024

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Jacqueline Glass

2-10 was timely in sending out a company to look at my furnace. O'Brien Heating and Cooling company provided outstanding service through their technician Robert who was the knowledgeable, well-informed young man on Heating and Cooling system. Who was concern of getting the units to their best capacity. He also was friendly, pleasent, personable.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jacqueline Glass, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 9th, 2024

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Rita Carr

2-10 is wonderful! They are highly responsive, and call you to check on up your claim. Everyone I have spoken with has been exteremely helpful, friendly, and professional. Thank you 2-10 Home Buyers Warranty!! I highly recommend this company for your home warranty.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Rita Carr, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 25th, 2024

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Ernest Cook

THIS IS a FIRST CLASS HOME WARRANTY COMPANY I RECEIVED SUPERIOR SERVICE THROUGHOUT MY EXPERIENCE 👍🏿 Thayer Electrcal Servus was dispatched to fix my problem and I couldn’t have been more pleased with everything 👍🏿👍🏿👍🏿👍🏿👍🏿 Ernest C., Jr. M.D. FAAFP, FABFP

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ernest Cook, we're excited to hear about your experience. Thank you for sharing and being a part of 2-10 Home Buyers Warranty.

Mar. 25th, 2024

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Coral Robinson

Based on my experience since 2006, this company is worth the money. They have never denied my claim and the companies that they dispatched has always been experience, professional and excellent in repairing whatever I needed repaired or replaced.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Coral Robinson, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 22nd, 2024

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theresa riley

I hesitated buying a warranty because of hearing negative reviews in general. This company is amazing! I have repaired 3 appliances in my home. The technician was excellent. The companies custoner service is impeccable. Highly recommend !

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi theresa riley, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 21st, 2024

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Jackson

2-10 Home Buyers Warranty I like them for being friendly, faster when am in need to solve my problem. And they are trustworthy to their customer because I ordered heater and they delivered to me exactly what I wanted. So thank you.

2 years ago Edited March 8, 2024

Reply from 2-10 Home Buyers Warranty

Hi Jackson, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 8th, 2024

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Julia R Atlanta, GA

This company turn around service is outstanding and the customer services are excellent! I just purchased my home and I am so thankful that I have 2-10 Home Warranty on my side. I recommend the supreme plan, it covers a lot and saves you money.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Julia R, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 6th, 2024

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Juan M. Guzman Lopez Greenville, SC

The company responded in a timely fashion. It was easy to file the claim, and i had an excellent servicer experienced withe the plumbing company they partenered with to take care of my claim. The issue was resolved same day within two hours of the technician arrival.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Juan M. Guzman Lopez, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 27th, 2024

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Debra Woodbridge, VA

The response time is quick, my last call was for a plumbing issue and Integrity Plumbing Services LLC was dispatched to me. He contacted me within 24 hours and was at my house the next day, this was a day before my Christmas visitors were to arrive! i was more than pleased with the whole process!

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Debra, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 1st, 2024

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Kimberly Johnson Atlanta, GA

I have been with this warranty company for about three years. I will never go back to American Home Shield. They exceed expectations. Easy to file a claim online and it doesn’t take long for a service technician to contact you!!! I would give them ten stars!!!!⭐️

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kimberly Johnson, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 18th, 2024

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Les Cowie Fort Mill, SC

Praise the Lord that my Realtor had the Seller sign up 2-10 Home Buyers Warranty to cover my appliances. The Samsung dryer lost temperature. 2-10 resolved it the next day after being notified. Excellent technician, good customer service, e xcellent advice.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Les Cowie, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 21st, 2023

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Anne Ross Winder, GA

2-10 always does a great job. I tell everybody about 2-10 and what a great service I get through them. I just told a lady last week, actually I’ve never had a problem with them at all and I’ve been with them for several years.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anne Ross, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 31st, 2023

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Deborah Sirles Bessemer, AL

The only thing I hate is the wait time in getting to a representative. Every time I call I’m waiting up to an hour being on hold for the next representative. Once you get a representative they are great and very helpful and knowledgeable.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Deborah Sirles, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 17th, 2023

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john juszczak Denham Springs, LA

My tech was Edward M who was very knowledgable and professional. He diagnosed the problem right away and fixed in no time. Mr Edward is very friendly and such a pleasure to do business with. You can bet in my interactions with anyone who needs ac or heating fixed he WILL BE recommended. Thanks for the exceptional service!!! It really made my day.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi john juszczak, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 17th, 2023

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Verified Customer

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Crystal Williams Columbia, SC

2-10 is worth it. It has paid for itself many times. Our ac went out and everything was replaced with little out of pocket cost. The customer service is very helpful and having this home warranty gives us a piece of mind knowing our home is protected.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Crystal Williams, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 8th, 2023

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Verified Customer

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Gwendolyn Jacksonville, FL

I like when I enter my request they respond immediately the technician that they sent me was very helpful and respectful although I have a order that’s still open because the technician doesn’t know how to handle the problem.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gwendolyn, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 31st, 2023

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Verified Customer

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Emily Gesell Phoenix, AZ

The online portal is completely inefficient. You can't do anything with it besides initiate a claim. To get more information or request anything else, you must call and the wait times are way too long. Additionally, contractors have informed me that 2-10 low-balls them and doesn't pay them what they need to get the job done. That being said, I've had one successful claim (but it took wayyyy too long due to 2-10 insisting on supplying the part and then taking weeks before admitting they couldn't get it and letting the contractor do it). My second claim is in progress, but has had no updates or information provided.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Emily Gesell, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 30th, 2023

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Verified Customer

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Daryl Whitaker Rocky Mount, NC

Overall the company is great, but it seems like when I started putting claims in a little frequently then all of a sudden the company started telling me that the problem is OUT OF NETWORK and that I have to find my own maintenance crew and most crews don't do estimates, they fix things on the spot then send you a bill. I've been waiting now for three months to get someone to fix my bathroom sink drain stoppers in both bathrooms, but haven't been able to get anyone to come get the job done yet through 2-10 Warranty. Seems to me that it should be simple fix, but since I've had HVAC work done and doorbell electrical work done, I guess I'm asking them too much whenever I need other things done whenever the time arrives. I'm in the state of North Carolina but 2-10 Warranty doesn't have anyone in NETWORK to fix my sinks, in this big state is mind blowing to me. They're just leaving it up to the customer to figure something out, but 2-10 Warranty will be more than glad to get that $700 plus dollars from you yearly to purchase they're Home Warranty Plan. I have to go Neutral right now and give 2-10 Warranty a 3 for a rating, because they did help repair some things, but not being able to have some type of plumber to repair bathroom sinks is mind blowing. Customer Service is pretty good though. They'll talk nice to you over the phone, but that's about all.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Daryl Whitaker, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Mar. 16th, 2023

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Cynthia Adams Cary, NC

I love dependability and quality of service. I have received a response from a service provider with 48 hours and I like the professionalism of the technicians who have responded. Courteous, professional, and knowledgeable.

4 years ago Edited November 17, 2021

Reply from 2-10 Home Buyers Warranty

Hi Cynthia, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Nov. 18th, 2021

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Elizabeth Stegall Waxhaw, NC

So far so good! Bought a house in February, Downstairs A/C unit died in August. 2-10 replaced it with a moderate payout from us for certain non covered pieces. Totally happy so far with the process and the level of service professionals they have sent to my house ❤️

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks so much for the flattering review. Comments like yours show why so many folks trust 2-10 Home Buyers Warranty to protect their homes from the unexpected. We’re ready to help you when you need it again!

Dec. 21st, 2020

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Mike Toburen Tucson, AZ

We have had 2-10 for almost two years on our home in the Tucson area. We have used them for appliance repair/replacement and plumbing issues. They have always been very professional with us. Super organized. Timely notifications about appointment by email AND text. And our latest plumbing tech went above and beyond!

6 years ago

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Apbrymer Birmingham, AL

We have had about a high success rate with this homebuyers warranty. All of the vendors have exceeded our expectations with timeliness, professionalism, and getting the job done. Submitting a claim is easy, it can all be done through their website. We just renewed our home warranty for the second year.

6 years ago

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Natasha K McClure Evansville, IN

Had a bathtub faucet dripping very badly. Called 2-10 and they processed my claim immediately! The repair company called same day. The plumber fixed both hot and cold side of facet just to insure the job was done and we wouldn't have to call again. He was in and out within an hour!.v Very pleased with 2-10 and plumbing company!

7 years ago

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Kim Buffalo, NY

We have had 2-10 home warranty since we purchased our home in 2010. I wouldn’t give it up we have had our Sub-Zero refrigerator rebuilt and the ice machine fixed. A thermador oven/stove replaced and our dishwasher rebuilt. We also have had a sump pump replaced and a roof repaired! Love knowing that we have the security and piece of mind that we can call 2-10 and they arrange for a competent repair man to come to our home!

7 years ago

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Stacey Griffith Vancouver, WA

The original warranty was given to us by our agent. I decided to renew because we actually had to use it on the oven which was only 5 years old. The renewal was a bit more expensive and hopefully I won't need to use it but better safe than sorry.

7 years ago

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McIntosh St Louis, MO

It's an affordable option for our family and so far, it has prevented us from buying a new fridge and washer. All contractors that we have had the pleasure to meet have been courteous and professional. We are thankful to have 2-10 Home Buyers Warranty on our side!

7 years ago

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Donald Tonge Chester, PA

the service at 2 10 was very good, timely courteous and handled situation promptly I called explained what the problem was they contacted a repair person and let me know within an hour. Time was set for repair person to come he was on time. unfortunately he needed a part. He left and never returned it has been a month and I have called the repair company about 5 times without satisfaction. 2 10 should have a better follow up plan

7 years ago

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Darlene Pasco, WA

This Warranty is a must for us. We renew every year. You just never know what's going to happen. The process is quite simple. Everyone I have spoken with is very courteous! We love our home and will continue to purchase this warranty.

7 years ago

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Mike Herriman, UT

Very easy to work with. Very informative and helpful. The price is very competitive also. When I bought our warranty, I did not have to wait on the phone at all. All the facts were given to me and after I said yes, she had the payment info ready for me to approve....Very good experience

7 years ago

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Jenny Hardesty Cincinnati, OH

Put in a request for septic service sent out a plumber who didn't even know I had a septic system. He had to call his boss to try and figure out what my issue was. Over the phone he decides it's the leach field. Of course I know need a septic person to come out and actually determine my issue. 2 10 say of you can submit to use if they have a different diagnosis. Hello if you had sent what I asked for I would have to pay yet another person to come out and investigate what is wrong. Waste of money!!!

8 years ago

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Dominique Sorgeloos

Extremely timely and great service technicians send by 2-10 Home Buyers.

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi Dominique Sorgeloos, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 26th, 2026

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Miles Dalton

Easy to report problems and very quick response with great contractor’s

2 months ago

Reply from 2-10 Home Buyers Warranty

Hi Miles Dalton, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 22nd, 2026

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D Kirby

They do NOT answer their customer service line! Ive called over 10 times trying to reach someone over the past couple of weeks and sat on the line for over 3 hours with NO one ever answering! They give a call back option but it just does a voicemail drop! I cannot even use the warranty that I paid for. NOT HAPPY.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi D Kirby, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Dec. 1st, 2025

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Cindy Smith

RUN NOW CANCEL THIS COMPANY! We have been with this company for 3 years. We had an issue with our refrigerator. They have continuously send 3 contractors out to say this same thing 3 times. We haven’t had a refrigerator for a month. We try calling. We tried speaking to a managers. No one have help us. Horrible company.

4 months ago

Reply from 2-10 Home Buyers Warranty

Hi Cindy Smith, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Dec. 1st, 2025

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Virginia Scheurer

Niles Appliance repair is a great service provider for 2-10. 2-10 service is very easy to use and helpful.

4 months ago Edited March 24, 2026

Reply from 2-10 Home Buyers Warranty

Hi Virginia Scheurer, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 13th, 2025

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Victor Serrano

On line submission was superb and communication between customer and provider was easily understood! Loved the support provided

6 months ago

Reply from 2-10 Home Buyers Warranty

Hi Victor Serrano, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 26th, 2025

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Joseph Abrams

Tried to call in to cancel my warranty. Was on hold for about 10 mins and then forced to leave a voicemail. Seemed strange that they would have a specific department for cancelations, that can only be done via phone, that no one is working. Called back in to get sales/renewals. Picked up on the first ring........That should tell you a lot about the priorities of this company. Oh the department that is customer service and sales, both state they can't help with a cancellation. So that's cool. Company does not care about helping you, they just want to make a quick buck.

6 months ago

Reply from 2-10 Home Buyers Warranty

Hi Joseph Abrams, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Sep. 24th, 2025

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Peter Hamer

Easy to use website. Great customer service. We’ve used this service twice now and they are quick about getting technicians to us.

6 months ago

Reply from 2-10 Home Buyers Warranty

Hi Peter Hamer, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 18th, 2025

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S Colston

very impressed with 2–10 home warranty! Filing the claim online could not have been easier. Company they sent was prompt, professional, and polite.

7 months ago

Reply from 2-10 Home Buyers Warranty

Hi S Colston, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 11th, 2025

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Kelly Sollberger

I would give 0 stars if that was an option, I have been without air conditioning for 20 days. We have been told different things from each person we spoke to, spent hours on the phone, and on old for the last 20 days, and the is still no end in sight because today when they finally came to replace ac, they had wrong parts and now the warranty won’t authorize so we still don’t have ac while our region is over 100 degrees and having excessive heat warnings. This is the worst company I have ever had the misfortune of giving money.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi Kelly Sollberger, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 25th, 2025

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Verified Customer

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Samuel

Great warranty company. They have covered all of my needs. Quick response time, and great coverage.

1 year ago Edited September 24, 2024

Reply from 2-10 Home Buyers Warranty

Hi Samuel, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Verified Customer

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Edgardo

I recently had a great experience with the service. They made it easy to get help for my oven issue, dispatching both the oven and electrical services quickly. My faucet leak was also fixed promptly after I submitted a work order. Overall, I'm impressed with their responsiveness and reliability whenever I need assistance!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Edgardo, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 19th, 2024

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Verified Customer

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Janice

They're usually pretty efficient and quick to get things resolved. Our refrigerator was leaking and they came and fixed it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Janice, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Verified Customer

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Danita

Well, I used my warranty a couple of times. They're normally fair. They always honor my claims, so I haven't had any problems with it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Danita, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 5th, 2024

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Verified Customer

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Maria

They are a scam. Their plumber found nothing wrong. A secondary issue they said I'll have to wait to hear back from 2-10 to approve it. Never DID. I hired an outside plumber to come in. 4 hours later, and $890 also, the outside plumbing company fixed my issues.

2 years ago Edited January 11, 2024

Reply from 2-10 Home Buyers Warranty

Hi Maria, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Dec. 4th, 2023

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Verified Customer

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Althea Jackson Stafford, VA

Fast, efficient service. They are very responsive and friendly vey happy with overall quality of service.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Althea Jackson, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 29th, 2023

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Verified Customer

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kenyua ellis Atlanta, GA

I like the quick response, of 2-10 and the contractor. They really came through for me and my family

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi kenyua ellis, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 27th, 2023

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Verified Customer

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Twynette

I've used it recently. I had to replace a cartridge inside my shower and they came in and did that. They did a good job on it.

2 years ago

Reply from 2-10 Home Buyers Warranty

Hi Twynette, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 15th, 2023

2-10 Home Buyers Warranty Reviews