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2-10 Home Buyers Warranty Reviews

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Nagy Jacksonville, FL

Usually when you call it takes a long time for the providers to actually come to the house. It took about a week to get the dishwasher working. I lost everything in the freezer when the compressor stopped working.

4 years ago

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Reply from 2-10 Home Buyers Warranty

Hi there Nagy, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 3rd, 2021

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Anonymous Tucson, AZ

I’ve used the warranty a couple of times for plumbing or electrical issues. I don’t have nay problems with it though sometimes customer service is closed.

4 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Anonymous, thanks for your positive rating. More importantly, thanks for your honest feedback about how we can do even better next time.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.

Thanks again for your feedback and for your continuing business.

Feb. 3rd, 2021

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Anonymous Yulee, FL

Customer service is great. The company they dispatched was not very good at all. They couldn’t come out because of covid so they had to dispatch a new one.

4 years ago

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Reply from 2-10 Home Buyers Warranty

Hello Anonymous, we’re glad you had a positive overall experience with us. More importantly, we appreciate your suggestions on how we can improve.

If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
We’ll do our best to learn from this experience for next time. You’re important to us because you trust us to protect your home, and we want to do everything we can to continue to earn your trust.

Feb. 3rd, 2021

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Sabrina Fayetteville, NC

It was easy to access the online services to put in a request for an item. We haven’t had any issues with the contractors they’ve sent.

4 years ago

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Reply from 2-10 Home Buyers Warranty

Hello Sabrina, we’re glad you had such a great experience with our contractors. Thanks for your continuing business with 2-10 Home Buyers Warranty!

Feb. 3rd, 2021

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Christopher Hampton, VA

The service is great. Every time I’ve ever needed something, I’ve gotten somebody out to my house within a day or so.

4 years ago

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Reply from 2-10 Home Buyers Warranty

Hey there Christopher, we’re so happy to read that you had a great experience with our services. Our goal at 2-10 Home Buyers Warranty is to make the service request process as easy for you as possible. We’re glad we could help you!

Feb. 9th, 2021

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Dale Chesapeake, VA

I don’t know if it is worth the money but I did have a great experience when I needed my heating pump fixed. He came very quickly and was very knowledgeable. I am still waiting for my washing machine to be resolved. It’s been over a month.

4 years ago

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Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Dale. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Feb. 9th, 2021

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Anonymous Marietta, GA

Great service. They sent someone out with in two days to check out my problems. It does take too long a time on hold in order to speak to someone.

4 years ago

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Reply from 2-10 Home Buyers Warranty

Hi, thanks so much for your great rating. All of us at 2-10 Home Buyers Warranty want to do everything we can to make protecting your home simple and economical. We’re glad we could help you!

Feb. 9th, 2021

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Patricia Fortson, GA

My air conditioner broke in march. I called the guy to come out. It cost me a hundred dollars and three months later it is not working again. A different guy from a different company comes out and they charge me another hundred dollars and told me it would take at least three months to get the parts. They told me they would refund me the hundred dollars but I never got it. It also took four times to get my stove repaired.

4 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Patricia, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Feb. 9th, 2021

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Patricia Las Vegas, NV

Had a problem with one plumber, he did a lousy job. I would never have him back again but they normally come in a reasonable amount of time and fix the problem.

4 years ago

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Reply from 2-10 Home Buyers Warranty

thanks for your positive rating. More importantly, thanks for your honest feedback about how we can do even better next time.
If you’d like to have a quick one-on-one discussion about any issues you had, we’d love to chat with you. You can send us a private message Facebook Page or call 800.775.4736 and we can discuss.

Thanks again for your feedback and for your continuing business

Feb. 8th, 2021

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Jeanine Blythewood, SC

Never have an issue any time I call with anything. Haven’t had a bad experience. Every time I use my warranty it is always a good experience.

4 years ago

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Reply from 2-10 Home Buyers Warranty

Thanks for your excellent rating for 2-10 Home Buyers Warranty. We’re always looking out for our clients, and it’s great to hear when things go so well. Thanks for your continuing business. Happy home owning!

Feb. 8th, 2021

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Benjamin Palm Springs, CA

Hold times are way too long when you have to call in but other than that it was very easy to have someone repair my sink disposal. They were the same day.

4 years ago

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Reply from 2-10 Home Buyers Warranty

We’re happy that you enjoyed working with 2-10 Home Buyers Warranty, but we want to apologize for the long hold times. We know how busy you are, and we don’t want to be the ones holding you up. We’ll do our best to respond more quickly next time.

If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. Just send us a private message on our Facebook Page

Feb. 8th, 2021

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Stacy Hux

Easy to work with, always speedy with response time, i was able to pick and choose what I want covered under my warrenty. I have not had any issues with the contractors that respond to my issues.

9 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Stacy Hux, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 19th, 2025

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Marie Phillips

The repair company came almost immediately and 2-10 made a prompt decision about the washer which could not be repaired. No one dragged their feet or made us jump through hoops. Thank you!

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Marie Phillips, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 4th, 2025

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Robert Ring

Easy to schedule online, repair was assigned to a contractor immediately, Contractor scheduled repair and maintained contact until repair was completed. very satisfied with 2-10

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Robert Ring, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 30th, 2025

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Ariane Bourgois

I had a great experience. Hassle free. Very easy to get the service needed and didn’t need to follow constantly because they took care of everything. A stress free experience. Thank you

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Ariane Bourgois, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 8th, 2025

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Jack Kaplan

I Have 15 units and have had home warranty for 21 years as of now 2-10 Is the only company I will use I think they are quality and actually do repair or replace things I am so glad I switched to them thank you

10 months ago Edited June 13, 2025

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Reply from 2-10 Home Buyers Warranty

Hi Jack Kaplan, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 8th, 2025

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Heather

Best home warranty company all around! We’ve tried others and they were nothing but trouble and extra expense. 2-10 has always done right by us and they are the only home warranty company I would ever recommend.

10 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Heather, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 8th, 2025

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Wil Atwood

My drain stoppage was resolved satisfactorily. No network plumber was available so I called a reputable local and paid out of pocket. 2-10 reimbursement came promptly and the 2-10 customer service folks were awesome.

11 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Wil Atwood, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 6th, 2025

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Lisa Howard

Easy to file a claim, excellent communication, claim was filed last night around 6pm and today problem was fixed by 9:30 am. Tech was professional, knowledgeable and I felt safe

11 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Lisa Howard, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 3rd, 2025

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Nasri Saab

The quality of service exceeded my expectations, and I could tell they really care about delivering the best possible experience. I will definitely be returning for future needs and highly recommend

11 months ago

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Reply from 2-10 Home Buyers Warranty

Hi Nasri Saab, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 23rd, 2024

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Michael Szabocsik

Honesty is was appreciated in response to questions

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hi Michael Szabocsik, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2025

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Eddie Smith

Easy to file the problem and getting a resolution quickly.

1 month ago

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Reply from 2-10 Home Buyers Warranty

Hi Eddie Smith, we're glad to hear your experience has been successful. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 24th, 2025

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Colleen Allen

Thank goodness for 2-10. My home is now 25 years old and things start coming undone. With 2-10, I just have to file a covered claim online to have a vetted professional come to fix whatever is broken. From A/C to garbage disposal, it is taken care of. No scammers involved. Thank you 2-10 for the peace of mind.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Colleen Allen, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 27th, 2024

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Debra Pearson

I just spoke to a gentleman from 210-Home Buyers Warranty on updating my information in their system and he was the nicest representative! I LOVE GOOD CUSTOMER SERVICE! And he definitely measured up to it! Very kind....hope his name is David. I think that's what he said when he got on the line :) Made my day!

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Debra Pearson, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 6th, 2024

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Frank Makin

2-10 was a tremendous asset to my wife and I. Would you believe our policy would have expired the day before our AC quit working ? Well it did! Thankfully we renewed it the day prior! We reported it and was scheduled for repair in a short time! All very smoothly!

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Frank Makin, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 18th, 2024

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M H (MSU)

I personally recommend signing up with 2-10 home warranty and highly recommend getting the supreme coverage to ensure that you the most coverage for your homes appliances. I can honestly say that having 2-10 as our Home warranty service is worth every penny.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi M H (MSU), we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 5th, 2024

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LNB Hospitality

Love everything about 2-10. Had them for 5 yrs and not one time have I experience anything bad about putting in a claim and or getting service completed. Very easy to work with and 100% satisfied. Until something differently happened, I am not looking to change for another.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi LNB Hospitality, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 1st, 2024

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Ellen Bowman

I. Had a recent experience with a bathroom faucet and a leak.When I called to 10 they were very understanding of my need.The office personnel are courteous , warm and helpful, The technician was fantastic, He did everything I needed and more.Including cleaning my sink after he Install the new force

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Ellen Bowman, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 31st, 2024

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Phyllis Bannister

I absolutely love the fact that they sent out Woodard Mechanical Solutions to repair our air conditioner because Calvin, the owner himself came out to fix the problem. Kind, knowledgeable, efficient, effective, I could go on with the adjectives... fast service too. I would highly recommend his company.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Phyllis Bannister, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 19th, 2024

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Evalena Zamary

Purchased a home. Was give by previous home owner a 2-10 Buyers Home Warranty plan. I used it 3 time I believe for same thing. Was pleased with there discussion to replace this item. Been treated fairly with them. Would purchase another plan with them. Happy customer.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Evalena Zamary, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 16th, 2024

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Yahweh Yahweh

Thank you 2–10 homebuyers warranty, Your services are greatly appreciated. The young gentleman did an excellent job, he was very polite and very knowledgeable. I really appreciate you all sending people to help when we needed it most. Thanks again!

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Yahweh Yahweh, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 1st, 2024

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Jacqueline Glass

2-10 was timely in sending out a company to look at my furnace. O'Brien Heating and Cooling company provided outstanding service through their technician Robert who was the knowledgeable, well-informed young man on Heating and Cooling system. Who was concern of getting the units to their best capacity. He also was friendly, pleasent, personable.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Jacqueline Glass, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 9th, 2024

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Rita Carr

2-10 is wonderful! They are highly responsive, and call you to check on up your claim. Everyone I have spoken with has been exteremely helpful, friendly, and professional. Thank you 2-10 Home Buyers Warranty!! I highly recommend this company for your home warranty.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Rita Carr, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 25th, 2024

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Ernest Cook

THIS IS a FIRST CLASS HOME WARRANTY COMPANY I RECEIVED SUPERIOR SERVICE THROUGHOUT MY EXPERIENCE 👍🏿 Thayer Electrcal Servus was dispatched to fix my problem and I couldn’t have been more pleased with everything 👍🏿👍🏿👍🏿👍🏿👍🏿 Ernest C., Jr. M.D. FAAFP, FABFP

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Ernest Cook, we're excited to hear about your experience. Thank you for sharing and being a part of 2-10 Home Buyers Warranty.

Mar. 25th, 2024

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Coral Robinson

Based on my experience since 2006, this company is worth the money. They have never denied my claim and the companies that they dispatched has always been experience, professional and excellent in repairing whatever I needed repaired or replaced.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Coral Robinson, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 22nd, 2024

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theresa riley

I hesitated buying a warranty because of hearing negative reviews in general. This company is amazing! I have repaired 3 appliances in my home. The technician was excellent. The companies custoner service is impeccable. Highly recommend !

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi theresa riley, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 21st, 2024

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Jackson

2-10 Home Buyers Warranty I like them for being friendly, faster when am in need to solve my problem. And they are trustworthy to their customer because I ordered heater and they delivered to me exactly what I wanted. So thank you.

1 year ago Edited March 8, 2024

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Reply from 2-10 Home Buyers Warranty

Hi Jackson, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 8th, 2024

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Julia R Atlanta, GA

This company turn around service is outstanding and the customer services are excellent! I just purchased my home and I am so thankful that I have 2-10 Home Warranty on my side. I recommend the supreme plan, it covers a lot and saves you money.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Julia R, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 6th, 2024

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Juan M. Guzman Lopez Greenville, SC

The company responded in a timely fashion. It was easy to file the claim, and i had an excellent servicer experienced withe the plumbing company they partenered with to take care of my claim. The issue was resolved same day within two hours of the technician arrival.

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Juan M. Guzman Lopez, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 27th, 2024

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Debra Woodbridge, VA

The response time is quick, my last call was for a plumbing issue and Integrity Plumbing Services LLC was dispatched to me. He contacted me within 24 hours and was at my house the next day, this was a day before my Christmas visitors were to arrive! i was more than pleased with the whole process!

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Debra, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 1st, 2024

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Kimberly Johnson Atlanta, GA

I have been with this warranty company for about three years. I will never go back to American Home Shield. They exceed expectations. Easy to file a claim online and it doesn’t take long for a service technician to contact you!!! I would give them ten stars!!!!⭐️

1 year ago

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Reply from 2-10 Home Buyers Warranty

Hi Kimberly Johnson, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 18th, 2024

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Les Cowie Fort Mill, SC

Praise the Lord that my Realtor had the Seller sign up 2-10 Home Buyers Warranty to cover my appliances. The Samsung dryer lost temperature. 2-10 resolved it the next day after being notified. Excellent technician, good customer service, e xcellent advice.

2 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Les Cowie, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 21st, 2023

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Anne Ross Winder, GA

2-10 always does a great job. I tell everybody about 2-10 and what a great service I get through them. I just told a lady last week, actually I’ve never had a problem with them at all and I’ve been with them for several years.

2 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Anne Ross, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 31st, 2023

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Deborah Sirles Bessemer, AL

The only thing I hate is the wait time in getting to a representative. Every time I call I’m waiting up to an hour being on hold for the next representative. Once you get a representative they are great and very helpful and knowledgeable.

2 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Deborah Sirles, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 17th, 2023

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john juszczak Denham Springs, LA

My tech was Edward M who was very knowledgable and professional. He diagnosed the problem right away and fixed in no time. Mr Edward is very friendly and such a pleasure to do business with. You can bet in my interactions with anyone who needs ac or heating fixed he WILL BE recommended. Thanks for the exceptional service!!! It really made my day.

2 years ago

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Reply from 2-10 Home Buyers Warranty

Hi john juszczak, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 17th, 2023

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Crystal Williams Columbia, SC

2-10 is worth it. It has paid for itself many times. Our ac went out and everything was replaced with little out of pocket cost. The customer service is very helpful and having this home warranty gives us a piece of mind knowing our home is protected.

2 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Crystal Williams, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 8th, 2023

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Gwendolyn Jacksonville, FL

I like when I enter my request they respond immediately the technician that they sent me was very helpful and respectful although I have a order that’s still open because the technician doesn’t know how to handle the problem.

2 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Gwendolyn, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 31st, 2023

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Emily Gesell Phoenix, AZ

The online portal is completely inefficient. You can't do anything with it besides initiate a claim. To get more information or request anything else, you must call and the wait times are way too long. Additionally, contractors have informed me that 2-10 low-balls them and doesn't pay them what they need to get the job done. That being said, I've had one successful claim (but it took wayyyy too long due to 2-10 insisting on supplying the part and then taking weeks before admitting they couldn't get it and letting the contractor do it). My second claim is in progress, but has had no updates or information provided.

2 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Emily Gesell, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 30th, 2023

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Daryl Whitaker Rocky Mount, NC

Overall the company is great, but it seems like when I started putting claims in a little frequently then all of a sudden the company started telling me that the problem is OUT OF NETWORK and that I have to find my own maintenance crew and most crews don't do estimates, they fix things on the spot then send you a bill. I've been waiting now for three months to get someone to fix my bathroom sink drain stoppers in both bathrooms, but haven't been able to get anyone to come get the job done yet through 2-10 Warranty. Seems to me that it should be simple fix, but since I've had HVAC work done and doorbell electrical work done, I guess I'm asking them too much whenever I need other things done whenever the time arrives. I'm in the state of North Carolina but 2-10 Warranty doesn't have anyone in NETWORK to fix my sinks, in this big state is mind blowing to me. They're just leaving it up to the customer to figure something out, but 2-10 Warranty will be more than glad to get that $700 plus dollars from you yearly to purchase they're Home Warranty Plan. I have to go Neutral right now and give 2-10 Warranty a 3 for a rating, because they did help repair some things, but not being able to have some type of plumber to repair bathroom sinks is mind blowing. Customer Service is pretty good though. They'll talk nice to you over the phone, but that's about all.

2 years ago

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Reply from 2-10 Home Buyers Warranty

Hi Daryl Whitaker, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Mar. 16th, 2023

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Cynthia Adams Cary, NC

I love dependability and quality of service. I have received a response from a service provider with 48 hours and I like the professionalism of the technicians who have responded. Courteous, professional, and knowledgeable.

4 years ago Edited November 17, 2021

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Reply from 2-10 Home Buyers Warranty

Hi Cynthia, we're so glad to hear that! We put a lot of time and effort into our customer experience so hearing how you feel really puts a smile on our faces. Thank you for being a part of 2-10 Home Buyers Warranty.

Nov. 18th, 2021

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