2-10 Home Buyers Warranty: Read 4,320 User Reviews From Real Homeowners

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Rebecca Taylor Papillion, NE

I have spent countless hours on hold trying to get a claim resolved to no avail. I filled out the claim escalation form only to have the web page freeze up when I hit the submit button

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rebecca Taylor, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Aug. 16th, 2022

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Christopher Sorrento, FL

Last week I needed to have my A.C serviced. I put the claim in online, which was easy to do, and I didn't get contacted by the A.C. company until a week later.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Christopher, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Geri Thornton, CO

My furnace and airconditioner were not working. You sent someone to fix them. They are working! Thank you however the furnace is leaking.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Geri, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Cheryl Colorado Springs, CO

They're quick to get a technician out to check out the problem. Our last situation was solved with a new glass top for the stove within 2 weeks.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cheryl , we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2022

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Mohammad Stafford, VA

The customer support is fine, good response and good professional people. I was very frustrated that I have the insurance but they're not covering anything. They haven't done anything for me and I paid out of my pocket to another company to come and take care of the usual stuff. My experience was horrible honestly.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mohammad, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022

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Dorothy Mableton, GA

They were good so far. Every time I need to use my warranty everything is taken care of. I haven't had issues with them.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dorothy, we're excited to hear about your experience. Thank you for sharing and being a part of 2-10 Home Buyers Warranty.

Aug. 1st, 2022

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Parker Tucson, AZ

We had out air conditioning not functioning for weeks and 2-10 didn't find anyone. We ended up just finding someone out of network and now its a mess trying to get all the infomration to them to take care of the rest.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Parker, thank you for your honest feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Lori Sarasota, FL

I've used it several times and by the time the person could come down to service it wasn't convenient for them to get to us. It's a time issue. Nobody returns the phone calls. It's hard to get a human.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lori, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Kashara Lancaster, PA

Has some AC issues so I actually went online to requeste service and they came out within two days and he fixed it with no problem. So far so good.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kashara, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 28th, 2022

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Glenda Shiver Canton, GA

We have had 2 techs out that can not repair the appliance. Last one said parts were unavailable and that the company didn't make them and there were no replacements. They are sending a THIRD tech out and wasting their time and ours rather than replacing the unit.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Glenda, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Amy Sacramento, CA

Extremely slow response times. One example was waiting 3 weeks for AC repair in the middle of July. Temps over 100 degrees. Ridiculous waits for customer service. I had to place so many phone calls for every repair because using the portal never seems to work, and I would wait 30-90+ minutes to speak to someone.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Amy, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Bill Youngstown, OH

No one helped with a problems that took 3 months to get a repair person to finally tell me he couldn't fix my washer. Then I only got $120 for it. Then you auto renewed and no on told me that was going to happen. I think that is very immoral and should be illegal.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bill, we're sorry to hear about the issues you've experienced. We hate to see you go but please know you can cancel and receive a pro-rated refund. If there is anything else we can do to help, please give us a call and we'll be happy to assist.

Jul. 21st, 2022

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Donna Robinson Silver Spring, MD

Extremely long wait times when calling, customer given conflicting information between reps, long waits for servicing and contractors who don't do the job right requiring multiple callbacks and delayed servicing

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Donna, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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Brett Rubenstein Colorado Springs, CO

Wanted to make a claim on several minor plumbing issues, but learned each one would require a $100 deductible. It is also very hard to reach anybody in customer service to answer questions!

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Brett, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 21st, 2022

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T. Las Vegas, NV

I don't even trust them. I'm going to cancel at the end of my contract. The subcontraactor they sent here was mean. We could not even talk to him or ask a question. Also they scheduled me so far out when it was an easy fix. I refuse to call customer support because it just takes too long to get them.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi T, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Kamryn Atlanta, GA

Purely reliable and convenient. A few times I went into the portal online and requested service and they scheduled me a contractor pretty soon after.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Kamryn, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Cheyenne Dayton, OH

It's been nothing but a headache every time I've had to get a hold of somebody. My HVAC system overheated and shut off and then they told me that's a pre-existing condition, sorry can't help you. Then I had to pay thirteen thousand dollars out of my own pocket to get it repaired. I can't wait till the years up and I don't hear from them anymore.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cheyenne, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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John Lakeside, CA

I spoke with approximately six different people and everybody kept telling me something and nothing never got done and I'm just not very happy with the service I got. From the time I called in about our dryer going out it has been a month, but the part finally came.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi John, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Tamakia Indianapolis, IN

The water heater in my home needs to be replaced and they were only able to pay partial as opposed to paying for the whole replacement of the water heater.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tamakia, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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shari sims Charlotte, NC

Representatives don't know what they're doing, not enough contractors, contractors don't respond & don't show up, portal dispatched a pool contractor from West Palm Beach, FL for dishwasher repair & a plumber for a stove repair. After, 7 years with you, We will not be renewing our policy again.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Shari, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Larry Holly Ridge, NC

The air conditioner failed in my house and I called the 2-10 Home Warranty and they set me up with a local technician.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Larry, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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David Fayetteville, NC

We first moved in last year in August and the heat went out around December so we called in and they fixed it. But they choose the cheapest people and it takes them the longest time to get to you.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi David, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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J Philadelphia, PA

I was having air conditioning problems and the I called it and they were determined and replaced it. Overall it's been a very positive experience.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi J, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Michelle Las Vegas, NV

Timeliness was alright, I don't think I would recommend them. I had a dishwasher burnout a pump about a month and a half ago to two months ago. I am still waiting for it to be done.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Michelle, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jul. 13th, 2022

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Larry Southard Goodlettsville, TN

Technician found an easy fix. Very honest and professional young man. I highly recommend this service provider.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Larry, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 30th, 2022

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Arlene Seaman Beaufort, SC

Fast service and scheduling.Reps helpful, Don't like scheduling on line exclusively. Prefer along with rep.rer

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Arlene, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Richlynne Rocker Alpharetta, GA

They handle any service requests we have very efficiently. You can tell that their customers are important to them.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Richlynne, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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margaret mackey Inman, SC

It took over 2 weeks to repair my washing machine every time I called it was something different about why it took so long but I pay them faithfully every month for years.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Margaret, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Cheryl Medlin Richmond Hill, GA

While I have had limited experience with 2-10, the opportunities to use the services thus far have been very satisfactory. I have no complaints!

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Cheryl, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Tricia M Villa Tucson, AZ

As a Realtor I am so disappointed. My AC is only cooling to 79 degrees. The HVAC guy said the compressor is going out but there's nothing he can do because it's working within 2-10 standards! It's so hot. I am miserable!!! Will never refer 2-10 to my clients!

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tricia, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 22nd, 2022

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Abigail Nicolet Alton, IL

My customer service experience with 2-10 was absolutely terrible. I went without heat for months in my home because they dropped the ball. Impossibly long hold times and representatives will not let you speak with management. Highly unprofessional. Will not be renewing my home warranty again.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Abigail, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Rene Tucson, AZ

My online account has been locked out for over six months, I've made four calls. This still hasn't been resolved.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rene, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Jun. 22nd, 2022

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Meta Las Vegas, NV

I use 2-10 because of the cost and the services that they provide for me. But we did have an issue in April or May and we are still waiting for that to get fixed.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Meta, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 22nd, 2022

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Robert Blake Bailey Tomball, TX

Have always had a positive experience. 2 10 does the right thing when repairing/replacing covered items.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Diane Elise Campbell Calabash, NC

Customer Service is great and they are proactive. I needed service and the job was done in under 2 hours

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Diane, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Deborah Quinn Fayetteville, TN

They almost never have contractors. You have to find your own worker and they have to call in which wastes their time and they done like that. Plus I had to have a job done immediately sewer back up and theybhad me waiting days

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Deborah, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Charlotte Geronimo Smyrna, GA

Because you offered me $441 to replace a microwave that is built in as part of a double microwave/oven and you couldn't secure the parts to repair the microwave. It will cost me $2500+ to replace the entire unit. Not happy so I cancelled.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Charlotte, we're sorry to hear how you feel but we appreciate your feedback. If you feel we have made an error in handling your claims, please give us a call so we can resolve it. Thank you again for your feedback, and thank you for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Mark Louisville, KY

Sometimes on the weekend you have to wait till after the weekend for somebody to come. But otherwise they are doing a good job.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Mark, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Bob Raymore, MO

There are times when you're trying to get help after hours and it is difficult. The warranty covers more items than I even need covered.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Bob, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Schulandria Texarkana, TX

They are quick to provide service. My air conditioner went out and I called one day and they came the next day.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Schulandria, we're glad to hear your experience went well. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Veronica Massillon, OH

My pump went out and I was able to schedule something right away with 2-10 and they got somebody out here and they fixed it.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Veronica, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Erik Colorado Springs, CO

The customer service representatives were very helpful and informative and they were quick with providing us with what we needed. It was excellent.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Erik, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Antony Raleigh, NC

We used it a couple of times and it's always been useful. It's pretty easy to use and it seems to be good service.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Antony, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Debbie Ball Ground, GA

The customer service is average, it's not very good. We just recently had to use our warranty and we could not contact 2-10. It's a big hassle to connect with them.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Debbie, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Lisa Ellenwood, GA

The last time I used my warranty my dryer broke. I also used the warranty for a plumbing issue and it was resolved quickly.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Lisa, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Anonymous Cypress, TX

It took me 8 months to get the ice maker on my freezer fixed. They need to get better vendors. It took them months to get the part they needed and the guy didn't know what he was doing. It is finally working perfectly after 8 months because someone else came to fix it.

3 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Reginald Leland, NC

I didn't get answers to my problems from them. But the guy they sent out to do the repair was very professional. He was very courteous.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Reginald, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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S. Wilmington, NC

There was a long wait on the phone when I called them. I am trying to resolve a problem but I am still waiting on a response from them.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi S, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Yu Humble, TX

Sometimes the survey is good but sometimes it is not very good. Recently I called but the provider did not answer the phone so I might need my own technician to fix the problem.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Yu, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 17th, 2022

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Fannie Reston, VA

They follow through. Most recently I had an occasion to use it because the ice maker part of the freezer wasn't working.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Fannie, we're glad to hear your freezer got taken care of. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 9th, 2022

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